| Example 1: | |
| Question: "Why isn't my virtual card working?" | |
| Category: | |
| {{ | |
| "category": "virtual_card_not_working", | |
| "confidence": 2.49 | |
| }} | |
| Example 2: | |
| Question: "I need mastercard as well as visa" | |
| Category: | |
| {{ | |
| "category": "visa_or_mastercard", | |
| "confidence": 84.38 | |
| }} | |
| Example 3: | |
| Question: "Is my account accessible even though my verification of my identity has not passed yet?" | |
| Category: | |
| {{ | |
| "category": "why_verify_identity", | |
| "confidence": 71.12 | |
| }} | |
| Example 4: | |
| Question: "Some cash was missing at ATM." | |
| Category: | |
| {{ | |
| "category": "wrong_amount_of_cash_received", | |
| "confidence": 88.81 | |
| }} | |
| Example 5: | |
| Question: "Is there extra fees for making a withdraw in a different country at a cash machine." | |
| Category: | |
| {{ | |
| "category": "wrong_exchange_rate_for_cash_withdrawal", | |
| "confidence": 69.57 | |
| }} |