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,Refund_not_showing_up,activate_my_card,age_limit,atm_support,automatic_top_up,balance_not_updated_after_bank_transfer,balance_not_updated_after_cheque_or_cash_deposit,beneficiary_not_allowed,cancel_transfer,card_about_to_expire,card_arrival,card_delivery_estimate,card_linking,card_swallowed,cash_withdrawal_not_recognised,change_pin,compromised_card,contactless_not_working,country_support,declined_cash_withdrawal,declined_transfer,direct_debit_payment_not_recognised,disposable_card_limits,edit_personal_details,failed_transfer,get_disposable_virtual_card,get_physical_card,getting_spare_card,getting_virtual_card,lost_or_stolen_card,lost_or_stolen_phone,oos,order_physical_card,passcode_forgotten,pending_card_payment,pending_cash_withdrawal,pending_top_up,pending_transfer,pin_blocked,receiving_money,terminate_account,top_up_by_bank_transfer_charge,top_up_by_cash_or_cheque,top_up_failed,top_up_limits,top_up_reverted,topping_up_by_card,transaction_charged_twice,transfer_fee_charged,transfer_into_account,transfer_not_received_by_recipient,transfer_timing,unable_to_verify_identity,verify_my_identity,verify_source_of_funds,verify_top_up,virtual_card_not_working,why_verify_identity,wrong_amount_of_cash_received
Refund_not_showing_up,193,0,0,0,0,4,1,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
activate_my_card,0,183,0,0,0,0,0,0,0,3,7,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
age_limit,0,0,149,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
atm_support,0,0,0,116,0,0,0,0,0,0,0,0,0,0,5,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
automatic_top_up,0,3,0,0,151,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,1,1,0,6,0,0,0,0,1,0,0,0,0,0,0,0,0,0
balance_not_updated_after_bank_transfer,1,0,0,0,0,158,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,1,0,8,0,0,0,1,0,0,0,0,0,0,0,3,20,12,0,0,0,0,0,0,1
balance_not_updated_after_cheque_or_cash_deposit,1,0,0,0,0,8,207,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0
beneficiary_not_allowed,0,0,0,0,0,1,0,143,0,1,0,0,0,0,0,0,0,2,0,1,9,0,0,0,14,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,7,17,0,0,0,0,0,0,0,0
cancel_transfer,0,0,0,0,0,0,0,1,191,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,1,0,0,1,0,0,0,0,0,0,0,0
card_about_to_expire,0,0,0,0,0,0,0,0,0,137,6,1,14,0,0,0,0,0,2,0,0,0,0,0,0,0,1,1,0,0,0,0,6,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
card_arrival,0,0,0,0,0,0,0,0,0,1,176,11,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0
card_delivery_estimate,0,1,0,0,0,0,0,0,0,0,46,97,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,5,1,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
card_linking,0,6,0,0,0,0,0,0,0,0,6,0,166,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
card_swallowed,0,0,0,2,0,0,0,0,0,0,1,1,0,89,2,0,0,0,0,2,0,0,0,0,0,0,0,0,0,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
cash_withdrawal_not_recognised,0,0,0,0,0,3,5,0,0,0,3,0,0,2,168,0,8,0,0,1,0,0,0,0,0,0,0,0,0,7,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,0,0,1,0,0,0,0,0,0,0,0
change_pin,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,159,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
compromised_card,0,1,0,0,0,0,0,0,1,2,2,0,1,0,4,0,105,0,0,0,1,0,0,0,0,0,0,0,0,2,1,1,2,0,0,0,0,0,0,1,1,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0
contactless_not_working,0,4,0,0,0,0,0,0,0,2,1,0,2,0,0,0,0,61,0,0,0,0,0,0,0,0,1,0,0,0,0,1,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
country_support,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,166,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
declined_cash_withdrawal,0,0,0,0,0,1,0,0,0,0,0,0,0,0,22,0,0,10,0,174,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,3,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
declined_transfer,0,0,0,1,0,0,0,1,0,0,0,0,0,0,0,0,0,2,0,13,139,0,0,0,8,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,1,7,0,0,0,0,0,0,0,0
direct_debit_payment_not_recognised,1,0,0,0,1,1,0,0,1,7,1,1,0,1,11,0,3,0,1,0,0,188,0,0,0,0,0,0,0,1,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,1,0,0,0,0,0,0,0
disposable_card_limits,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,146,0,0,9,0,1,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0
edit_personal_details,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,158,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0
failed_transfer,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,1,14,1,0,0,147,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,1,9,0,0,0,0,0,0,0,0
get_disposable_virtual_card,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,1,0,0,128,1,0,4,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0
get_physical_card,0,0,0,0,0,0,0,0,0,0,2,1,0,0,0,29,0,0,0,0,0,0,0,0,0,0,108,0,0,0,0,0,0,4,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
getting_spare_card,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,2,150,0,0,0,0,11,0,0,0,0,0,0,0,0,2,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0
getting_virtual_card,1,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,1,0,0,5,6,0,118,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,5,0,0
lost_or_stolen_card,0,0,0,0,0,0,0,0,0,0,5,0,0,2,0,0,6,0,0,0,0,0,0,0,0,0,0,1,0,105,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0
lost_or_stolen_phone,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,1,0,0,0,0,0,0,0,0,0,0,7,146,4,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0
oos,133,26,2,4,16,83,15,0,61,709,76,40,35,44,296,35,6,20,15,167,46,11,1,1,48,8,6,1,0,2,1,657,15,0,23,12,3,1,1,156,0,143,173,3,11,4,25,14,42,33,6,0,2,0,3,0,4,7,177
order_physical_card,0,1,0,0,0,0,0,0,0,3,16,9,3,0,1,0,0,0,2,0,0,0,0,0,0,0,8,5,1,1,0,0,108,0,0,0,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
passcode_forgotten,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,138,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
pending_card_payment,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,4,0,0,0,0,0,0,0,0,0,0,1,0,0,181,2,0,2,0,0,0,0,0,0,0,0,0,1,0,0,3,3,0,0,0,0,0,0,0
pending_cash_withdrawal,1,0,0,0,0,2,4,0,0,0,0,0,0,0,19,0,0,1,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,148,0,2,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0
pending_top_up,0,0,0,0,0,1,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,126,0,0,0,0,0,2,30,8,7,8,0,0,0,0,2,0,0,0,1,0,0,0
pending_transfer,1,0,0,0,0,8,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,1,3,0,139,0,0,0,0,0,0,0,0,0,0,1,0,15,18,0,0,0,0,0,0,0
pin_blocked,0,0,0,0,0,0,0,0,0,0,1,0,1,2,0,9,0,1,0,0,0,0,0,0,0,0,2,0,0,0,0,1,0,2,0,0,0,0,136,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
receiving_money,0,0,1,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,122,0,1,0,0,0,0,0,0,0,6,2,0,0,0,0,0,0,0,0
terminate_account,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,146,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
top_up_by_bank_transfer_charge,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,131,4,0,0,0,0,0,7,6,1,1,0,0,0,0,0,0,0
top_up_by_cash_or_cheque,0,0,0,0,0,0,4,0,0,0,0,0,0,0,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,137,0,1,0,3,0,0,2,1,0,0,0,0,0,0,0,0
top_up_failed,0,0,0,0,1,1,0,0,0,0,0,0,1,0,0,0,0,1,0,1,2,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,158,4,12,2,0,0,0,0,0,0,0,0,0,0,0,0
top_up_limits,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,2,0,134,0,0,0,0,0,0,0,0,0,0,0,0,0,0
top_up_reverted,0,0,0,0,1,1,5,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,1,0,0,2,18,1,152,3,0,0,0,0,0,0,0,0,0,0,0,0
topping_up_by_card,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,1,0,0,1,0,0,0,0,0,0,7,2,4,1,119,0,0,2,1,0,0,0,0,0,0,0,1
transaction_charged_twice,0,0,0,0,0,0,0,0,1,1,2,0,0,0,1,0,0,0,0,1,3,1,1,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,2,0,0,0,0,1,0,0,198,1,0,1,0,0,0,0,0,0,0,0
transfer_fee_charged,0,0,0,0,0,3,0,0,0,2,0,0,0,0,2,0,0,0,0,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,7,0,0,1,0,0,0,192,0,3,0,0,0,0,0,0,0,0
transfer_into_account,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,9,5,0,0,0,4,0,0,130,3,0,0,0,0,0,0,0,0
transfer_not_received_by_recipient,1,0,0,0,0,7,2,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,4,0,0,3,0,0,0,0,0,0,0,0,0,0,0,1,173,17,0,0,0,0,0,0,0
transfer_timing,0,0,0,0,0,7,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,1,8,150,0,0,0,0,0,0,0
unable_to_verify_identity,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,127,13,0,0,0,0,0
verify_my_identity,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,6,132,0,0,0,2,0
verify_source_of_funds,0,0,0,0,0,1,0,0,0,0,0,0,0,0,1,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,0,0,1,0,0,0,1,1,0,0,144,1,0,0,0
verify_top_up,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,0,0,0,1,0,0,3,0,154,0,0,0
virtual_card_not_working,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,3,0,0,1,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,75,0,0
why_verify_identity,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,5,28,0,0,0,126,0
wrong_amount_of_cash_received,0,0,0,0,0,2,4,0,0,0,0,0,0,0,14,0,0,0,0,7,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,190