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fewshot-1example-per-nonoos/banking_only10notoos.txt

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+Example 1:
+Question: "How many days does it take until funds are in my account?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 0.61
+}}
+
+Example 2:
+Question: "I will not be able to verify my identity."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 48.83
+}}
+
+Example 3:
+Question: "How can I verify my indentity?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 72.56
+}}
+
+Example 4:
+Question: "Can I see that history on my funds and where they came from?"
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 5.22
+}}
+
+Example 5:
+Question: "Why does top-up require verification?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 49.61
+}}
+
+Example 6:
+Question: "Why isn't my disposable virtual card working?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 12.76
+}}
+
+Example 7:
+Question: "What credit cards do you carry"
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 84.0
+}}
+
+Example 8:
+Question: "Can I go ahead and use my account even though my identify hasn't been verified yet?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 81.99
+}}
+
+Example 9:
+Question: "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that."
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 75.28
+}}
+
+Example 10:
+Question: "the exchange rate was different than expected"
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 52.46
+}}

fewshot-1example-per-nonoos/banking_only20notoos.txt

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+Example 1:
+Question: "I want to use a European bank card for a top up. Must I pay?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 52.42
+}}
+
+Example 2:
+Question: "Can I top up online?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 72.46
+}}
+
+Example 3:
+Question: "My credit card was declined for top-up. Can you see if there is enough funds in my account?"
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 39.04
+}}
+
+Example 4:
+Question: "Is there a topping up limit?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 87.0
+}}
+
+Example 5:
+Question: "Why did you revert my top up?"
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 77.87
+}}
+
+Example 6:
+Question: "Is there a way to transfer funds directly from my card?"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 38.36
+}}
+
+Example 7:
+Question: "I was charged twice, when I didn't purchase anything twice."
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 91.67
+}}
+
+Example 8:
+Question: "I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair."
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 36.09
+}}
+
+Example 9:
+Question: "I would like to top up my account with a bank transfer, is that allowed?"
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 95.48
+}}
+
+Example 10:
+Question: "Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet."
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 70.24
+}}
+
+Example 11:
+Question: "Where's the money from my transfer from Europe?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 59.88
+}}
+
+Example 12:
+Question: "The app won't identify me."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 20.82
+}}
+
+Example 13:
+Question: "do the details of my profile have to match my documents"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 48.26
+}}
+
+Example 14:
+Question: "I need to know where do my funds come from"
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 18.21
+}}
+
+Example 15:
+Question: "How can I verify my top up?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 3.15
+}}
+
+Example 16:
+Question: "How do I get my disposable virtual card to work?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 45.8
+}}
+
+Example 17:
+Question: "Please help me get a Visa card."
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 63.29
+}}
+
+Example 18:
+Question: "Am I supposed to verify my identity?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 79.84
+}}
+
+Example 19:
+Question: "I just got $20 when I tried to get $100"
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 18.92
+}}
+
+Example 20:
+Question: "I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges."
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 38.87
+}}

fewshot-1example-per-nonoos/banking_only30notoos.txt

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+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 19.37
+}}
+
+Example 2:
+Question: "Can you tell me why my pop-up is still pending?"
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 55.95
+}}
+
+Example 3:
+Question: "When will my transfer move out of pending stage?"
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 72.63
+}}
+
+Example 4:
+Question: "I managed to drunken block my card :(( Help!"
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 21.37
+}}
+
+Example 5:
+Question: "Do I need to add my salary?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 56.59
+}}
+
+Example 6:
+Question: "Am I able to return an item for a refund?"
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 77.11
+}}
+
+Example 7:
+Question: "I believe my card payment has reverted"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 32.8
+}}
+
+Example 8:
+Question: "I only have a card from the US is that okay?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 82.06
+}}
+
+Example 9:
+Question: "Help me delete my account.  I am not satisfied with the service."
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 36.48
+}}
+
+Example 10:
+Question: "What should I expect to be charged on a SEPA transfer?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 72.36
+}}
+
+Example 11:
+Question: "What options do I have when topping up a US card?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 90.27
+}}
+
+Example 12:
+Question: "What is the procedure for topping up with a cheque?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 19.9
+}}
+
+Example 13:
+Question: "My top up isnt working"
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 8.19
+}}
+
+Example 14:
+Question: "What is the maximum top up?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 46.16
+}}
+
+Example 15:
+Question: "The app reverted what I topped up."
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 42.42
+}}
+
+Example 16:
+Question: "Top up not available in my wallet."
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 57.42
+}}
+
+Example 17:
+Question: "I have a transaction showing multiple times."
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 7.21
+}}
+
+Example 18:
+Question: "Why is there a charge for my transfer?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 77.7
+}}
+
+Example 19:
+Question: "I would like to move money from one account to another to top off my account. Can you explain how I can do that?"
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 19.98
+}}
+
+Example 20:
+Question: "Where is my last money transaction"
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 84.85
+}}
+
+Example 21:
+Question: "How long do I have to wait for Europe transfers?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 9.42
+}}
+
+Example 22:
+Question: "The app won't let me log in as myself."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 98.6
+}}
+
+Example 23:
+Question: "Hi! What documents can I use to verify my identity?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 46.24
+}}
+
+Example 24:
+Question: "Can I track history on funds?"
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 27.36
+}}
+
+Example 25:
+Question: "Please verify my top-up card"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 44.92
+}}
+
+Example 26:
+Question: "Why can't I use my virtual card for subscription services?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 90.06
+}}
+
+Example 27:
+Question: "I'm happy with Mastercard and want to stick with just that credit card."
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 71.28
+}}
+
+Example 28:
+Question: "I'm not verifying my identity."
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 35.01
+}}
+
+Example 29:
+Question: "I took out money, and didn't get all of it."
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 0.07
+}}
+
+Example 30:
+Question: "It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else."
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 88.85
+}}

fewshot-1example-per-nonoos/banking_only35notoos.txt

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+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 49.06
+}}
+
+Example 2:
+Question: "What do I do if my phone was stolen?"
+Category:
+{{
+  "category": "lost_or_stolen_phone",
+  "confidence": 62.81
+}}
+
+Example 3:
+Question: "Is it possible to get a physical card?"
+Category:
+{{
+  "category": "order_physical_card",
+  "confidence": 14.58
+}}
+
+Example 4:
+Question: "How can i reset my passcode ?"
+Category:
+{{
+  "category": "passcode_forgotten",
+  "confidence": 32.65
+}}
+
+Example 5:
+Question: "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved."
+Category:
+{{
+  "category": "pending_card_payment",
+  "confidence": 67.61
+}}
+
+Example 6:
+Question: "I took out some cash from the ATM but it is still showing the transaction is pending."
+Category:
+{{
+  "category": "pending_cash_withdrawal",
+  "confidence": 83.08
+}}
+
+Example 7:
+Question: "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour."
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 99.72
+}}
+
+Example 8:
+Question: "I have a transfer that's pending and wanted to know how long it is going to take to process?"
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 53.76
+}}
+
+Example 9:
+Question: "Help me unblock my PIN."
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 52.85
+}}
+
+Example 10:
+Question: "My salary comes in GBP can I change my options somewhere?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 47.25
+}}
+
+Example 11:
+Question: "I bought something that I need a refund for."
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 35.58
+}}
+
+Example 12:
+Question: "I'm not sure why my card payment was cancelled, can you find out why?"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 39.19
+}}
+
+Example 13:
+Question: "Do you have a list of the cards and currencies supported?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 69.65
+}}
+
+Example 14:
+Question: "I am not happy with your company. Please delete my account asap."
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 5.24
+}}
+
+Example 15:
+Question: "How much does each transfer cost?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 66.74
+}}
+
+Example 16:
+Question: "how much does it cost to add money"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 37.88
+}}
+
+Example 17:
+Question: "I would like to use cash to make a top-up?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 89.54
+}}
+
+Example 18:
+Question: "Looks like my top up failed."
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 83.13
+}}
+
+Example 19:
+Question: "What is maximum top up?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 0.01
+}}
+
+Example 20:
+Question: "I got notified that my top up has been reverted. Why?"
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 64.13
+}}
+
+Example 21:
+Question: "How do I use a card to top up?"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 9.92
+}}
+
+Example 22:
+Question: "I got double charged!"
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 1.72
+}}
+
+Example 23:
+Question: "Is it right that I've been charged for transferring money?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 97.81
+}}
+
+Example 24:
+Question: "I need to transfer money into my account, HOW?"
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 0.32
+}}
+
+Example 25:
+Question: "I made a transfer and they haven't received the money I sent them."
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 63.85
+}}
+
+Example 26:
+Question: "Approximately how long will an urgent transfer from China take?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 72.73
+}}
+
+Example 27:
+Question: "I'm having trouble with proving my identity."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 40.19
+}}
+
+Example 28:
+Question: "What are the steps for the identity checks?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 62.31
+}}
+
+Example 29:
+Question: "I need to know where my funds come from."
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 41.13
+}}
+
+Example 30:
+Question: "Why do I have to verify the top-up?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 81.18
+}}
+
+Example 31:
+Question: "virtual card won't work for me"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 75.97
+}}
+
+Example 32:
+Question: "Are visa and mastercard accepted"
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 82.74
+}}
+
+Example 33:
+Question: "Do i have to verify who I am?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 1.12
+}}
+
+Example 34:
+Question: "I did not receive my full withdrawal amount"
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 36.14
+}}
+
+Example 35:
+Question: "I got less cash because of the exchange rate."
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 76.89
+}}

fewshot-1example-per-nonoos/banking_only40notoos.txt

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+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 39.69
+}}
+
+Example 2:
+Question: "Can I order a disposable virtual card?"
+Category:
+{{
+  "category": "get_disposable_virtual_card",
+  "confidence": 69.51
+}}
+
+Example 3:
+Question: "I can't find the card PIN."
+Category:
+{{
+  "category": "get_physical_card",
+  "confidence": 46.86
+}}
+
+Example 4:
+Question: "Do you send more than one card?"
+Category:
+{{
+  "category": "getting_spare_card",
+  "confidence": 18.52
+}}
+
+Example 5:
+Question: "What are the steps to getting a virtual card?"
+Category:
+{{
+  "category": "getting_virtual_card",
+  "confidence": 34.66
+}}
+
+Example 6:
+Question: "My card is lost! What can I do?"
+Category:
+{{
+  "category": "lost_or_stolen_card",
+  "confidence": 61.93
+}}
+
+Example 7:
+Question: "I'm not sure where my phone is.  Can someone else use the app?"
+Category:
+{{
+  "category": "lost_or_stolen_phone",
+  "confidence": 87.57
+}}
+
+Example 8:
+Question: "tell me how I can order my card."
+Category:
+{{
+  "category": "order_physical_card",
+  "confidence": 3.96
+}}
+
+Example 9:
+Question: "I don't know what my passcode is, can you help?"
+Category:
+{{
+  "category": "passcode_forgotten",
+  "confidence": 11.74
+}}
+
+Example 10:
+Question: "How long does a payment show as pending before i should worry about it?"
+Category:
+{{
+  "category": "pending_card_payment",
+  "confidence": 2.73
+}}
+
+Example 11:
+Question: "Why is my cash withdrawal still pending?"
+Category:
+{{
+  "category": "pending_cash_withdrawal",
+  "confidence": 96.51
+}}
+
+Example 12:
+Question: "why isn't my top-up going through?"
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 20.28
+}}
+
+Example 13:
+Question: "When will the transfer be completed?"
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 83.81
+}}
+
+Example 14:
+Question: "How do I unblock my pin after entering it wrong too many times?"
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 36.83
+}}
+
+Example 15:
+Question: "Can I receive my salary with this in another currency?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 21.28
+}}
+
+Example 16:
+Question: "I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up."
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 34.83
+}}
+
+Example 17:
+Question: "Seems like my card payment has been cancelled"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 60.51
+}}
+
+Example 18:
+Question: "Do you accept other currencies besides US Dollars?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 48.12
+}}
+
+Example 19:
+Question: "Please delete my account right now!"
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 76.28
+}}
+
+Example 20:
+Question: "How much am I charged for a SEPA transfer?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 68.04
+}}
+
+Example 21:
+Question: "Will you assess me more fees if I top up with an international card?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 37.65
+}}
+
+Example 22:
+Question: "Where would I find top up by cash deposit?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 66.0
+}}
+
+Example 23:
+Question: "I tried to top-up, why didn't it work?"
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 61.62
+}}
+
+Example 24:
+Question: "Is there a limit for the amount I can top up?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 36.41
+}}
+
+Example 25:
+Question: "My top-up has been reverted and I would like to know why."
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 43.31
+}}
+
+Example 26:
+Question: "Why don't I see my top up in my wallet?"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 32.76
+}}
+
+Example 27:
+Question: "I was charged multiple times for one purchase"
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 18.38
+}}
+
+Example 28:
+Question: "What is the transfer fee charge?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 38.01
+}}
+
+Example 29:
+Question: "How do I transfer money between two of my accounts?"
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 88.69
+}}
+
+Example 30:
+Question: "What is the time for a transfer?"
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 87.4
+}}
+
+Example 31:
+Question: "I have to transfer something to China as fast as I can. How long will it take to arrive in China?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 80.05
+}}
+
+Example 32:
+Question: "I have trouble proving my identity."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 15.63
+}}
+
+Example 33:
+Question: "What are the steps for identity checks?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 7.59
+}}
+
+Example 34:
+Question: "Show me the source of my money."
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 21.37
+}}
+
+Example 35:
+Question: "Is there a verification code for top-ups?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 32.76
+}}
+
+Example 36:
+Question: "My disposable virtual card was rejected by the merchant, please help?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 7.27
+}}
+
+Example 37:
+Question: "Do you guys accept Visa or Mastercard?"
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 59.89
+}}
+
+Example 38:
+Question: "Why do you need me to verify who I am?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 30.35
+}}
+
+Example 39:
+Question: "Cash withdrawal was incorrect at ATM."
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 21.33
+}}
+
+Example 40:
+Question: "I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!"
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 73.0
+}}

fewshot-1example-per-nonoos/banking_only50notoos.txt

@@ -0,0 +1,399 @@
+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 40.58
+}}
+
+Example 2:
+Question: "Tell me why my transfer was declined."
+Category:
+{{
+  "category": "declined_transfer",
+  "confidence": 91.13
+}}
+
+Example 3:
+Question: "A debit came through that I need to dispute."
+Category:
+{{
+  "category": "direct_debit_payment_not_recognised",
+  "confidence": 87.05
+}}
+
+Example 4:
+Question: "Is there a limit to the number of disposable cards per day?"
+Category:
+{{
+  "category": "disposable_card_limits",
+  "confidence": 98.81
+}}
+
+Example 5:
+Question: "Not living in same place, need to change details"
+Category:
+{{
+  "category": "edit_personal_details",
+  "confidence": 21.81
+}}
+
+Example 6:
+Question: "I need to exchange foreign currency will i be charged?"
+Category:
+{{
+  "category": "exchange_charge",
+  "confidence": 35.25
+}}
+
+Example 7:
+Question: "What factors determine your exchange rate?"
+Category:
+{{
+  "category": "exchange_rate",
+  "confidence": 95.61
+}}
+
+Example 8:
+Question: "Where can i exchange between GBP and USD"
+Category:
+{{
+  "category": "exchange_via_app",
+  "confidence": 46.04
+}}
+
+Example 9:
+Question: "Why does my transaction have an added fee?"
+Category:
+{{
+  "category": "extra_charge_on_statement",
+  "confidence": 68.03
+}}
+
+Example 10:
+Question: "My card couldn't complete a transfer, why?"
+Category:
+{{
+  "category": "failed_transfer",
+  "confidence": 29.02
+}}
+
+Example 11:
+Question: "How can I solve my issue with holding multiple currencies?"
+Category:
+{{
+  "category": "fiat_currency_support",
+  "confidence": 21.99
+}}
+
+Example 12:
+Question: "Do I need a disposable card?"
+Category:
+{{
+  "category": "get_disposable_virtual_card",
+  "confidence": 52.14
+}}
+
+Example 13:
+Question: "Where should I look for my PIN number at?"
+Category:
+{{
+  "category": "get_physical_card",
+  "confidence": 85.05
+}}
+
+Example 14:
+Question: "How would I go about getting a second card?"
+Category:
+{{
+  "category": "getting_spare_card",
+  "confidence": 34.35
+}}
+
+Example 15:
+Question: "Where is the virtual card?"
+Category:
+{{
+  "category": "getting_virtual_card",
+  "confidence": 3.27
+}}
+
+Example 16:
+Question: "Help Me!  I lost my card.  What should I do?"
+Category:
+{{
+  "category": "lost_or_stolen_card",
+  "confidence": 5.94
+}}
+
+Example 17:
+Question: "I lost my phone. What do I need to do?"
+Category:
+{{
+  "category": "lost_or_stolen_phone",
+  "confidence": 34.46
+}}
+
+Example 18:
+Question: "Can I get a real card?"
+Category:
+{{
+  "category": "order_physical_card",
+  "confidence": 34.63
+}}
+
+Example 19:
+Question: "I don't remember my passcode?"
+Category:
+{{
+  "category": "passcode_forgotten",
+  "confidence": 2.43
+}}
+
+Example 20:
+Question: "I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?"
+Category:
+{{
+  "category": "pending_card_payment",
+  "confidence": 7.01
+}}
+
+Example 21:
+Question: "Why is a transaction showing as pending when I recieved cash from an ATM?"
+Category:
+{{
+  "category": "pending_cash_withdrawal",
+  "confidence": 41.13
+}}
+
+Example 22:
+Question: "The top-up is pending."
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 99.61
+}}
+
+Example 23:
+Question: "I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me."
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 92.18
+}}
+
+Example 24:
+Question: "When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?"
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 18.72
+}}
+
+Example 25:
+Question: "Can friends transfer money to each other?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 98.5
+}}
+
+Example 26:
+Question: "I need to do a refund"
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 35.9
+}}
+
+Example 27:
+Question: "My card payment was reverted"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 61.89
+}}
+
+Example 28:
+Question: "What types of currencies do you accept?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 16.75
+}}
+
+Example 29:
+Question: "I would like to delete my account."
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 54.67
+}}
+
+Example 30:
+Question: "Is there any fees associated with receiving money with this account?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 61.7
+}}
+
+Example 31:
+Question: "Which US cards have top up charges?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 81.84
+}}
+
+Example 32:
+Question: "I want to do a cash deposit to top up. How do I do this?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 42.56
+}}
+
+Example 33:
+Question: "Top up did not work on the app."
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 68.62
+}}
+
+Example 34:
+Question: "Is there a limit for top-ups?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 2.73
+}}
+
+Example 35:
+Question: "I got topped up but the application reverted it."
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 86.18
+}}
+
+Example 36:
+Question: "Who can have access to top up my account?"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 37.99
+}}
+
+Example 37:
+Question: "Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?"
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 89.97
+}}
+
+Example 38:
+Question: "I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 89.16
+}}
+
+Example 39:
+Question: "I need to move money from one of my other accounts to this one."
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 96.67
+}}
+
+Example 40:
+Question: "I transferred money but the recipient says it has not arrived. Why would this be?"
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 62.85
+}}
+
+Example 41:
+Question: "When does my transfer from the US arrive in my account?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 36.56
+}}
+
+Example 42:
+Question: "I don't have the means to prove my identity."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 97.48
+}}
+
+Example 43:
+Question: "Where can I verify my identity?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 37.91
+}}
+
+Example 44:
+Question: "Where can I check to see where the money in my account came from?"
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 50.0
+}}
+
+Example 45:
+Question: "Why does top-up need to be verified?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 58.89
+}}
+
+Example 46:
+Question: "I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 76.51
+}}
+
+Example 47:
+Question: "I prefer to get a Mastercard."
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 66.32
+}}
+
+Example 48:
+Question: "what is the identity check?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 91.36
+}}
+
+Example 49:
+Question: "The machine gave me the wrong amount of cash."
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 34.19
+}}
+
+Example 50:
+Question: "why is the exchange rate for a Foreign ATM different"
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 60.63
+}}

fewshot-1example-per-nonoos/banking_only60notoos.txt

@@ -0,0 +1,479 @@
+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 7.3
+}}
+
+Example 2:
+Question: "I bought an item that I was charged a different exchange rate for."
+Category:
+{{
+  "category": "card_payment_wrong_exchange_rate",
+  "confidence": 58.2
+}}
+
+Example 3:
+Question: "I was getting cash and the card got stuck inside"
+Category:
+{{
+  "category": "card_swallowed",
+  "confidence": 12.87
+}}
+
+Example 4:
+Question: "Do I get charged for withdrawals?"
+Category:
+{{
+  "category": "cash_withdrawal_charge",
+  "confidence": 77.48
+}}
+
+Example 5:
+Question: "I have a cash withdrawal on my statement that I am unsure of."
+Category:
+{{
+  "category": "cash_withdrawal_not_recognised",
+  "confidence": 78.93
+}}
+
+Example 6:
+Question: "Can I change my pin through the app?"
+Category:
+{{
+  "category": "change_pin",
+  "confidence": 10.09
+}}
+
+Example 7:
+Question: "How do I stop fraud to my account?"
+Category:
+{{
+  "category": "compromised_card",
+  "confidence": 26.48
+}}
+
+Example 8:
+Question: "Any charges applicable for new card?"
+Category:
+{{
+  "category": "contactless_not_working",
+  "confidence": 62.7
+}}
+
+Example 9:
+Question: "Which countries are you in?"
+Category:
+{{
+  "category": "country_support",
+  "confidence": 79.04
+}}
+
+Example 10:
+Question: "What could the reason be that my payment card was declined?"
+Category:
+{{
+  "category": "declined_card_payment",
+  "confidence": 46.33
+}}
+
+Example 11:
+Question: "Why was my withdrawal requested cancelled by the ATM?"
+Category:
+{{
+  "category": "declined_cash_withdrawal",
+  "confidence": 3.74
+}}
+
+Example 12:
+Question: "Shopping on line I was declined when trying to buy something."
+Category:
+{{
+  "category": "declined_transfer",
+  "confidence": 69.65
+}}
+
+Example 13:
+Question: "I need a refund on a direct debit that shows in the app because I did not make it."
+Category:
+{{
+  "category": "direct_debit_payment_not_recognised",
+  "confidence": 51.24
+}}
+
+Example 14:
+Question: "Help me create several temp cards every day."
+Category:
+{{
+  "category": "disposable_card_limits",
+  "confidence": 32.0
+}}
+
+Example 15:
+Question: "I want to change my name."
+Category:
+{{
+  "category": "edit_personal_details",
+  "confidence": 38.11
+}}
+
+Example 16:
+Question: "If I exchange currencies on a frequent basis can I receive a discount?"
+Category:
+{{
+  "category": "exchange_charge",
+  "confidence": 30.6
+}}
+
+Example 17:
+Question: "I would like to know what exchange rates you use?"
+Category:
+{{
+  "category": "exchange_rate",
+  "confidence": 74.96
+}}
+
+Example 18:
+Question: "Can I exchange currencies with the app?"
+Category:
+{{
+  "category": "exchange_via_app",
+  "confidence": 1.88
+}}
+
+Example 19:
+Question: "Why has my card been charged an extra pound?"
+Category:
+{{
+  "category": "extra_charge_on_statement",
+  "confidence": 47.93
+}}
+
+Example 20:
+Question: "Why was I not able to complete a transfer?"
+Category:
+{{
+  "category": "failed_transfer",
+  "confidence": 85.56
+}}
+
+Example 21:
+Question: "What currencies can I hold?"
+Category:
+{{
+  "category": "fiat_currency_support",
+  "confidence": 21.3
+}}
+
+Example 22:
+Question: "How do I know if i need a disposable card?"
+Category:
+{{
+  "category": "get_disposable_virtual_card",
+  "confidence": 80.7
+}}
+
+Example 23:
+Question: "The card PIN is not visible anywhere?"
+Category:
+{{
+  "category": "get_physical_card",
+  "confidence": 59.26
+}}
+
+Example 24:
+Question: "I want to give a second card for this account to my daughter, would this be possible?"
+Category:
+{{
+  "category": "getting_spare_card",
+  "confidence": 73.72
+}}
+
+Example 25:
+Question: "How do I get a virtual card on my device?"
+Category:
+{{
+  "category": "getting_virtual_card",
+  "confidence": 3.13
+}}
+
+Example 26:
+Question: "What do I do if my card is stolen?"
+Category:
+{{
+  "category": "lost_or_stolen_card",
+  "confidence": 82.83
+}}
+
+Example 27:
+Question: "How do I use the app if I don't have my phone with me?"
+Category:
+{{
+  "category": "lost_or_stolen_phone",
+  "confidence": 69.76
+}}
+
+Example 28:
+Question: "What is the process for getting an actual physical card?"
+Category:
+{{
+  "category": "order_physical_card",
+  "confidence": 72.58
+}}
+
+Example 29:
+Question: "Help! I've forgot my app passcode!"
+Category:
+{{
+  "category": "passcode_forgotten",
+  "confidence": 9.3
+}}
+
+Example 30:
+Question: "Why are my payments not working and show pending?"
+Category:
+{{
+  "category": "pending_card_payment",
+  "confidence": 31.05
+}}
+
+Example 31:
+Question: "I made a cash withdrawal and it is still listed as a pending transaction."
+Category:
+{{
+  "category": "pending_cash_withdrawal",
+  "confidence": 10.52
+}}
+
+Example 32:
+Question: "Why is my top up still pending?"
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 73.88
+}}
+
+Example 33:
+Question: "The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?"
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 92.82
+}}
+
+Example 34:
+Question: "What do I do if I have exceeded all my PIN tries?"
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 95.21
+}}
+
+Example 35:
+Question: "Is my salary eligible for this?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 94.8
+}}
+
+Example 36:
+Question: "I need to do a refund"
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 95.78
+}}
+
+Example 37:
+Question: "Someone stopped my payment"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 21.48
+}}
+
+Example 38:
+Question: "What cards do you accept to top up my account?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 71.23
+}}
+
+Example 39:
+Question: "What do I do to close my account?"
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 12.19
+}}
+
+Example 40:
+Question: "What is the charge for receiving a SEPA transfer?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 35.53
+}}
+
+Example 41:
+Question: "Are there going to be fees from adding money with an international card?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 47.09
+}}
+
+Example 42:
+Question: "Can I cash deposit to top up my account"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 22.96
+}}
+
+Example 43:
+Question: "I think my top-up has failed."
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 33.91
+}}
+
+Example 44:
+Question: "Are there any top-up limits involved?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 45.38
+}}
+
+Example 45:
+Question: "I topped up but the app declined it"
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 97.7
+}}
+
+Example 46:
+Question: "How do I top up on my card?"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 67.16
+}}
+
+Example 47:
+Question: "Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?"
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 54.54
+}}
+
+Example 48:
+Question: "Am I charged a fee to transfer funds?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 77.14
+}}
+
+Example 49:
+Question: "I would like to transfer funds from one account to another."
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 48.54
+}}
+
+Example 50:
+Question: "Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now."
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 67.89
+}}
+
+Example 51:
+Question: "What's the transfer time from Europe?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 7.21
+}}
+
+Example 52:
+Question: "I do not have the information to verify my identify."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 63.6
+}}
+
+Example 53:
+Question: "What do you require for identification verification?"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 61.53
+}}
+
+Example 54:
+Question: "i need to trace a deposit"
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 46.36
+}}
+
+Example 55:
+Question: "What do I do to verify a top-up?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 89.06
+}}
+
+Example 56:
+Question: "I have a disposable card but it does not work?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 13.8
+}}
+
+Example 57:
+Question: "Will I get a Visa card or Mastercard?"
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 64.69
+}}
+
+Example 58:
+Question: "Why do you need so much information about my identity?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 27.53
+}}
+
+Example 59:
+Question: "Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??"
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 83.29
+}}
+
+Example 60:
+Question: "I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it."
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 50.3
+}}

fewshot-1example-per-nonoos/banking_only70notoos.txt

@@ -0,0 +1,559 @@
+Example 1:
+Question: "I need my refund"
+Category:
+{{
+  "category": "Refund_not_showing_up",
+  "confidence": 46.62
+}}
+
+Example 2:
+Question: "Why isn't my beneficiary allowed?"
+Category:
+{{
+  "category": "beneficiary_not_allowed",
+  "confidence": 10.87
+}}
+
+Example 3:
+Question: "It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?"
+Category:
+{{
+  "category": "cancel_transfer",
+  "confidence": 81.55
+}}
+
+Example 4:
+Question: "My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?"
+Category:
+{{
+  "category": "card_about_to_expire",
+  "confidence": 56.91
+}}
+
+Example 5:
+Question: "Are there any limits on where I can use my card?"
+Category:
+{{
+  "category": "card_acceptance",
+  "confidence": 24.47
+}}
+
+Example 6:
+Question: "Can the card was sen to me be tracked?"
+Category:
+{{
+  "category": "card_arrival",
+  "confidence": 98.16
+}}
+
+Example 7:
+Question: "Can I specify a day for my card to be delivered?"
+Category:
+{{
+  "category": "card_delivery_estimate",
+  "confidence": 92.28
+}}
+
+Example 8:
+Question: "The app doesn't show the card I received."
+Category:
+{{
+  "category": "card_linking",
+  "confidence": 88.81
+}}
+
+Example 9:
+Question: "My card is broken"
+Category:
+{{
+  "category": "card_not_working",
+  "confidence": 42.92
+}}
+
+Example 10:
+Question: "An extra fee has been added to my card payment is this correct?"
+Category:
+{{
+  "category": "card_payment_fee_charged",
+  "confidence": 46.34
+}}
+
+Example 11:
+Question: "There is a payment made with my card that I don't recognize at all."
+Category:
+{{
+  "category": "card_payment_not_recognised",
+  "confidence": 98.8
+}}
+
+Example 12:
+Question: "I changed the currency, but why is it costing more?"
+Category:
+{{
+  "category": "card_payment_wrong_exchange_rate",
+  "confidence": 21.99
+}}
+
+Example 13:
+Question: "What do I do if I can't get my card out of the ATM?"
+Category:
+{{
+  "category": "card_swallowed",
+  "confidence": 56.36
+}}
+
+Example 14:
+Question: "I used an ATM and wanted to know why I was charged an extra fee."
+Category:
+{{
+  "category": "cash_withdrawal_charge",
+  "confidence": 32.59
+}}
+
+Example 15:
+Question: "My app says I withdraw money from my account from an ATM."
+Category:
+{{
+  "category": "cash_withdrawal_not_recognised",
+  "confidence": 76.18
+}}
+
+Example 16:
+Question: "Can I change my PIN on my phone?"
+Category:
+{{
+  "category": "change_pin",
+  "confidence": 28.42
+}}
+
+Example 17:
+Question: "Questionable transactions on my account."
+Category:
+{{
+  "category": "compromised_card",
+  "confidence": 58.41
+}}
+
+Example 18:
+Question: "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?"
+Category:
+{{
+  "category": "contactless_not_working",
+  "confidence": 31.03
+}}
+
+Example 19:
+Question: "I live in the US but want to get a card"
+Category:
+{{
+  "category": "country_support",
+  "confidence": 65.59
+}}
+
+Example 20:
+Question: "Please explain why my payment was declined? I thought everything was good."
+Category:
+{{
+  "category": "declined_card_payment",
+  "confidence": 66.37
+}}
+
+Example 21:
+Question: "Why could I not choose cash at the ATM?"
+Category:
+{{
+  "category": "declined_cash_withdrawal",
+  "confidence": 94.49
+}}
+
+Example 22:
+Question: "Why was one of my transfers declined?"
+Category:
+{{
+  "category": "declined_transfer",
+  "confidence": 30.75
+}}
+
+Example 23:
+Question: "I have an unknown debit charge in my statement, why?"
+Category:
+{{
+  "category": "direct_debit_payment_not_recognised",
+  "confidence": 58.59
+}}
+
+Example 24:
+Question: "Is there a limit on how many times I can use a disposable card?"
+Category:
+{{
+  "category": "disposable_card_limits",
+  "confidence": 37.44
+}}
+
+Example 25:
+Question: "Is it possible to change my address?"
+Category:
+{{
+  "category": "edit_personal_details",
+  "confidence": 97.62
+}}
+
+Example 26:
+Question: "Does it cost to exchange currencies with this card?"
+Category:
+{{
+  "category": "exchange_charge",
+  "confidence": 97.65
+}}
+
+Example 27:
+Question: "Does this app have the same exchange rate as third parties?"
+Category:
+{{
+  "category": "exchange_rate",
+  "confidence": 67.89
+}}
+
+Example 28:
+Question: "I need to exchange my GBP to AUD, how would I do this?"
+Category:
+{{
+  "category": "exchange_via_app",
+  "confidence": 24.99
+}}
+
+Example 29:
+Question: "Why do I see an extra €1 charge on my statement?"
+Category:
+{{
+  "category": "extra_charge_on_statement",
+  "confidence": 97.23
+}}
+
+Example 30:
+Question: "Why did my transfer fail?"
+Category:
+{{
+  "category": "failed_transfer",
+  "confidence": 64.6
+}}
+
+Example 31:
+Question: "Is EUR one of the currencies you deal with?"
+Category:
+{{
+  "category": "fiat_currency_support",
+  "confidence": 73.83
+}}
+
+Example 32:
+Question: "Where's the best place to get a disposable virtual card?"
+Category:
+{{
+  "category": "get_disposable_virtual_card",
+  "confidence": 75.9
+}}
+
+Example 33:
+Question: "can i create my own pin right away"
+Category:
+{{
+  "category": "get_physical_card",
+  "confidence": 83.67
+}}
+
+Example 34:
+Question: "May I have another card?"
+Category:
+{{
+  "category": "getting_spare_card",
+  "confidence": 42.16
+}}
+
+Example 35:
+Question: "how to i go about getting my virtual card"
+Category:
+{{
+  "category": "getting_virtual_card",
+  "confidence": 90.09
+}}
+
+Example 36:
+Question: "What should I do if my card is missing?"
+Category:
+{{
+  "category": "lost_or_stolen_card",
+  "confidence": 63.0
+}}
+
+Example 37:
+Question: "Can I used my card even if my phone has been stolen?"
+Category:
+{{
+  "category": "lost_or_stolen_phone",
+  "confidence": 22.69
+}}
+
+Example 38:
+Question: "How can I order a card?"
+Category:
+{{
+  "category": "order_physical_card",
+  "confidence": 20.23
+}}
+
+Example 39:
+Question: "Tell me how to reset the passcode."
+Category:
+{{
+  "category": "passcode_forgotten",
+  "confidence": 74.61
+}}
+
+Example 40:
+Question: "I'm still waiting on a payment"
+Category:
+{{
+  "category": "pending_card_payment",
+  "confidence": 86.41
+}}
+
+Example 41:
+Question: "Can you please tell me why my cash withdrawal is still pending?"
+Category:
+{{
+  "category": "pending_cash_withdrawal",
+  "confidence": 19.97
+}}
+
+Example 42:
+Question: "I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?"
+Category:
+{{
+  "category": "pending_top_up",
+  "confidence": 44.08
+}}
+
+Example 43:
+Question: "Why is there a pending time on my transfer?"
+Category:
+{{
+  "category": "pending_transfer",
+  "confidence": 32.36
+}}
+
+Example 44:
+Question: "How do I reset my PIN?"
+Category:
+{{
+  "category": "pin_blocked",
+  "confidence": 11.46
+}}
+
+Example 45:
+Question: "Do I need to select a preference to receive my salary payments in GBP and, if so, where?"
+Category:
+{{
+  "category": "receiving_money",
+  "confidence": 92.9
+}}
+
+Example 46:
+Question: "Is it possible to refund an item?"
+Category:
+{{
+  "category": "request_refund",
+  "confidence": 25.41
+}}
+
+Example 47:
+Question: "Why was my payment reversed?"
+Category:
+{{
+  "category": "reverted_card_payment?",
+  "confidence": 45.87
+}}
+
+Example 48:
+Question: "How can I use American Express to add funds to my account?"
+Category:
+{{
+  "category": "supported_cards_and_currencies",
+  "confidence": 40.96
+}}
+
+Example 49:
+Question: "Help me delete my account.  I am not satisfied with the service."
+Category:
+{{
+  "category": "terminate_account",
+  "confidence": 87.62
+}}
+
+Example 50:
+Question: "Am I charged for receiving money?"
+Category:
+{{
+  "category": "top_up_by_bank_transfer_charge",
+  "confidence": 75.91
+}}
+
+Example 51:
+Question: "Is there a fee for using a European bank card to top up?"
+Category:
+{{
+  "category": "top_up_by_card_charge",
+  "confidence": 82.92
+}}
+
+Example 52:
+Question: "Can I write a cheque to top up?"
+Category:
+{{
+  "category": "top_up_by_cash_or_cheque",
+  "confidence": 23.41
+}}
+
+Example 53:
+Question: "why isnt top up working"
+Category:
+{{
+  "category": "top_up_failed",
+  "confidence": 65.07
+}}
+
+Example 54:
+Question: "What is the top-up limit on my cards?"
+Category:
+{{
+  "category": "top_up_limits",
+  "confidence": 98.89
+}}
+
+Example 55:
+Question: "My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?"
+Category:
+{{
+  "category": "top_up_reverted",
+  "confidence": 83.18
+}}
+
+Example 56:
+Question: "i know i entered the right info, but my top up isn't in my balance"
+Category:
+{{
+  "category": "topping_up_by_card",
+  "confidence": 83.68
+}}
+
+Example 57:
+Question: "Why is there more then one charge on my card I only paid for one not twice how can I fix this?"
+Category:
+{{
+  "category": "transaction_charged_twice",
+  "confidence": 94.09
+}}
+
+Example 58:
+Question: "Why was there a fee for my transfer?"
+Category:
+{{
+  "category": "transfer_fee_charged",
+  "confidence": 6.21
+}}
+
+Example 59:
+Question: "CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?"
+Category:
+{{
+  "category": "transfer_into_account",
+  "confidence": 81.75
+}}
+
+Example 60:
+Question: "What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through."
+Category:
+{{
+  "category": "transfer_not_received_by_recipient",
+  "confidence": 29.08
+}}
+
+Example 61:
+Question: "When will my transfer from the US get here?"
+Category:
+{{
+  "category": "transfer_timing",
+  "confidence": 44.73
+}}
+
+Example 62:
+Question: "I have no way to prove my identity."
+Category:
+{{
+  "category": "unable_to_verify_identity",
+  "confidence": 96.31
+}}
+
+Example 63:
+Question: "What do you need for the identity verification"
+Category:
+{{
+  "category": "verify_my_identity",
+  "confidence": 76.98
+}}
+
+Example 64:
+Question: "My source of funds require verification."
+Category:
+{{
+  "category": "verify_source_of_funds",
+  "confidence": 30.16
+}}
+
+Example 65:
+Question: "why do i have to verify top up?"
+Category:
+{{
+  "category": "verify_top_up",
+  "confidence": 33.81
+}}
+
+Example 66:
+Question: "How do I get my disposable virtual card to work?"
+Category:
+{{
+  "category": "virtual_card_not_working",
+  "confidence": 73.8
+}}
+
+Example 67:
+Question: "No Visa please. I want to continue with Mastercard."
+Category:
+{{
+  "category": "visa_or_mastercard",
+  "confidence": 94.87
+}}
+
+Example 68:
+Question: "Can I make transfers before identity verification?"
+Category:
+{{
+  "category": "why_verify_identity",
+  "confidence": 23.33
+}}
+
+Example 69:
+Question: "The cash I asked for still hasn't been received"
+Category:
+{{
+  "category": "wrong_amount_of_cash_received",
+  "confidence": 1.25
+}}
+
+Example 70:
+Question: "Is there a fee associated with using foreign exchange ATMs?"
+Category:
+{{
+  "category": "wrong_exchange_rate_for_cash_withdrawal",
+  "confidence": 6.89
+}}