diff --git a/predictions-zeroshot/round1/banking/df_banking_with_predictions_llama3.2.csv b/predictions-zeroshot/round1/banking/df_banking_with_predictions_llama3.2.csv
new file mode 100644
index 0000000000000000000000000000000000000000..c17697d4b5afe8e736f04325e7075cd1f77a1796
--- /dev/null
+++ b/predictions-zeroshot/round1/banking/df_banking_with_predictions_llama3.2.csv
@@ -0,0 +1,13097 @@
+text,label,dataset,split,predicted,confidence
+Could you help my figure out the exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+I made a cash deposit to my account but i don't see it,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Why is it saying I have a pending payment?,pending_card_payment,banking,train,pending_transfer,0.99
+Is there an extra charge to exchange different currencies?,exchange_charge,banking,train,exchange_charge,0.99
+Do top-up limits exist?,top_up_limits,banking,train,top_up_limits,0.99
+What is the procedure for depositing a virtual card,get_disposable_virtual_card,banking,train,getting_virtual_card,0.99
+i have a pending top-up,pending_top_up,banking,train,pending_top_up,0.99
+What card or currency can I use to pay?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+"I deposited some money, but the balance has not changed.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What steps are taken to transfer money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+Where can I check out the source of available funds in my account?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+My top up was denied,top_up_failed,banking,train,top_up_failed,0.99
+Do I need to verify the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+Can I use my account before my Identity verification has passed?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Please tell me the steps to verify my identity.,verify_my_identity,banking,train,verify_my_identity,0.99
+I got billed an extra pound!,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+How long should it take for my new card to arrive in them mail? What should I do if I never receive it?,card_arrival,banking,train,card_arrival,0.99
+What are the currency types that I can keep money in.,fiat_currency_support,banking,train,supported_currencies,0.99
+"Please help me, there is a transaction in the incorrect account.",cancel_transfer,banking,train,declined_transfer,0.99
+Can I add money to my account via bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+Will my transfer be done soon?,pending_transfer,banking,train,transfer_timing,0.99
+What is the auto top-up limit?,automatic_top_up,banking,train,automatic_top_up,0.99
+I need to cancel a transaction on my debit card.,direct_debit_payment_not_recognised,banking,train,cancel_transfer,0.99
+I do not feel comfortable verifying my identity.,why_verify_identity,banking,train,why_verify_identity,0.99
+"I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?",failed_transfer,banking,train,transfer_into_account,0.99
+Some cash was missing at ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I didn't get all the cash I asked for,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+There is a cash withdrawal in my account that isn't mine.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+how to change name on account,edit_personal_details,banking,train,edit_personal_details,0.99
+How long does it take to verify a person's identity?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Why does a cash withdrawal show as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I am not comfortable verifying my indentity.,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+What other currencies can I hang onto?,fiat_currency_support,banking,train,unsupported_currencies,0.99
+Can my PIN changed remotely without visiting a bank?,change_pin,banking,train,change_pin,0.99
+What does a transfer cost?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Would I be charged any fees if I added money to my account using an international card?,top_up_by_card_charge,banking,train,foreign_account_fees,0.99
+How can a payment be declined,declined_card_payment,banking,train,declined_card_payment,0.99
+Is there such thing as an auto top-up option?,automatic_top_up,banking,train,auto_top_up,0.99
+I got an unexpected charge on my transfers. How can I correct this?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"What do I do with my ""decline"" message on a transfer?",declined_transfer,banking,train,unable_to_verify_identity,0.99
+What is the maximum transactions I can use on a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What currences are available for exchange?,exchange_via_app,banking,train,supported_cards_and_currencies,0.99
+Why am I being charged for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Is it possible to hold money in different currencies?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Can I check to see where the funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+There was an extra charge when I used my card,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?,Refund_not_showing_up,banking,train,direct_debit_payment_not_recognised,0.99
+Please tell me where I can update my details since I moved.,edit_personal_details,banking,train,edit_personal_details,0.99
+"I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?",reverted_card_payment?,banking,train,pending_transfer,0.99
+I need to update my address.,edit_personal_details,banking,train,edit_personal_details,0.99
+How long will it take for the money to reach my account?,transfer_timing,banking,train,transfer_timing,0.99
+What countries do your accounts send and receive to?,country_support,banking,train,country_support,0.99
+"My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?",top_up_reverted,banking,train,top_up_failed,0.99
+The ATM kept my card?,card_swallowed,banking,train,card_arrival,0.99
+Is going to a bank only way to change my PIN?,change_pin,banking,train,change_pin,0.99
+I tried to pay with my card and it didn't work,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Lost password,passcode_forgotten,banking,train,passcode_forgotten,0.99
+need help with google pay top up,apple_pay_or_google_pay,banking,train,get_google_pay_top_up,0.99
+I would like a  physical card sent to me.,order_physical_card,banking,train,order_physical_card,0.99
+How can I convert currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+If I need more than cards will I have to pay a fee to receive them?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.,declined_card_payment,banking,train,declined_card_payment,0.99
+I transferred money and it didn't get there.,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+You sent me a card and now I want to link it.,card_linking,banking,train,card_linking,0.99
+I didn't see the money I added to my card.,top_up_failed,banking,train,cash_withdrawal_not_recognised,0.99
+"Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!",declined_cash_withdrawal,banking,train,card_payment_wrong_exchange_rate,0.99
+Do you accept cheques for top-up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+Why can I not do a  transfer,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+What is the extra fee that showed up on my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why is there an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I need to reset my passcode, this one isn't working",passcode_forgotten,banking,train,passcode_forgotten,0.99
+How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.,transfer_not_received_by_recipient,banking,train,error,0.0
+I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried to transfer funds to a beneficiary and was denied. Can you tell me why?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+How do I cancel a transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+Help.  My card is broken.,card_not_working,banking,train,card_not_working,0.99
+Can I use the app without my phone?,lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+Why am I not allowed to verify my id?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Help me.  The passcode doesn't work.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What's the process for topping up by card?,topping_up_by_card,banking,train,top_up_by_card,1.0
+I have a new card. How do i top it up?,topping_up_by_card,banking,train,get_top_up,0.99
+Is it possible to get a refund?,request_refund,banking,train,request_refund,0.99
+"My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+explain the virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What are the restrictions on the virtual cards?,disposable_card_limits,banking,train,virtual_card_limits,0.99
+I found my card again. Can I put it back into the app?,card_linking,banking,train,activate_my_card,0.99
+why do you charge for transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+"When traveling, is it possible for it to add money at specific time intervals?",automatic_top_up,banking,train,transfer_timing,0.99
+Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.,top_up_reverted,banking,train,top_up_failed,0.99
+Why has my withdrawal not posted?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What top up charges are there for US cards?,top_up_by_card_charge,banking,train,disposable_card_limits,0.99
+What works for identity verification?,verify_my_identity,banking,train,verify_my_identity,0.99
+"I could not get a top-up to work, why?",top_up_failed,banking,train,top_up_failed,0.99
+Why did my card get charged twice for a transaction?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I would like a disposable virtual card, could I get one?",get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Why doesn't the person I sent money to see that transfer yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.,declined_transfer,banking,train,unable_to_verify_identity,0.99
+A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?,direct_debit_payment_not_recognised,banking,train,error,0.0
+Verifying top-up cards necessary?,verify_top_up,banking,train,verify_top_up,0.99
+I didn't cancel my card payment.,reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+What would be a reason my transfer got declined?,declined_transfer,banking,train,declined_transfer,0.99
+I had a card payment that was declined.  Why?,declined_card_payment,banking,train,declined_card_payment,0.99
+what was the $1 fee i got,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+"I would like open a second card for my daughter, how can you assist me?",getting_spare_card,banking,train,order_physical_card,0.99
+I made a deposit in the ATM and it has not cleared,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is it right that I've been charged for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Where are the cards transported to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+My app shows a money withdrawal that I did not do.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I no longer have my phone with the app, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+What do I have to do to change my pin?,change_pin,banking,train,change_pin,1.0
+How do I troubleshoot my contactless?,contactless_not_working,banking,train,contactless_not_working,0.99
+My beneficiary didn't receive my transfer,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.,card_about_to_expire,banking,train,card_delivery_estimate,0.99
+Give me a refund now!! I am still waiting.,Refund_not_showing_up,banking,train,request_refund,0.99
+I couldnt get cash in an ATM,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How to receive the actual card,order_physical_card,banking,train,card_arrival,0.99
+Why is my transfer still pending after all this time?,pending_transfer,banking,train,pending_transfer,0.99
+Can you tell me the names of the fiat currencies that I can use at your institution?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+"I deposited cash into my account, why do I not see it?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I need to set up an account for my daughter, how would I do that?",age_limit,banking,train,activate_my_card,0.99
+I shouldn't be charged any fee for transferring .,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+My top up has failed,top_up_failed,banking,train,top_up_failed,0.99
+Is there a maximum for top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+I received the wrong exchange rate for an item i bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What method do you use for the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+I don't understand why I'm being charged for using my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I withdrew cash but it still shows as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I can not find my refund.,Refund_not_showing_up,banking,train,request_refund,0.99
+"I have a Visa and Mastercard, can I use these?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why is my transaction taking so long to complete?,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What countries are you located in?,country_support,banking,train,country_support,0.99
+my top up isnt there yet where do i find it,topping_up_by_card,banking,train,pending_top_up,0.99
+Why is my card payment pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+Can I pay more to get it deliver quicker?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+"My transfer was wrong, are you able to stop it before it goes through please?",cancel_transfer,banking,train,declined_transfer,0.99
+Do I need to do anything? My phone was stolen yesterday.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+"I'm trying to move money from my account to elsewhere, but it's giving me an error message.",declined_transfer,banking,train,error,0.0
+I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative,top_up_failed,banking,train,top_up_limits,0.99
+My top up is still pending,pending_top_up,banking,train,top_up_failed,0.99
+"i have tried everything to complete a transfer but can't, what should i do next",declined_transfer,banking,train,failed_transfer,0.99
+Is it possible for me to change my PIN number?,change_pin,banking,train,change_pin,0.99
+My card is about to expire. What do I need to do to keep using my card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+What is the cost for physical cards?,order_physical_card,banking,train,order_physical_card,0.99
+"I heard that you support more than one type of fiat currency, would you tell me which ones please?",fiat_currency_support,banking,train,fiat_currency_support,1.0
+Should my top-up be completed by now?,pending_top_up,banking,train,top_up_limits,0.99
+my payment was rejected,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What do I do if I got the wrong amount at the ATM?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Please send me a disposable virtual card.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+What is the refund procedure?,request_refund,banking,train,request_refund,0.99
+Why wouldn't the ATM give me cash?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Why is there a fee for my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Are cards from the US accepted?,supported_cards_and_currencies,banking,train,country_support,0.99
+i dont recognize a charge on my card,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What is the verification code for my top up card?,verify_top_up,banking,train,get_verify_top_up,0.99
+Can you tell me why my transfer declined?,declined_transfer,banking,train,declined_transfer,0.99
+I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+Is an auto top-up option available?,automatic_top_up,banking,train,automatic_top_up,0.99
+Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.,direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+"How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Can I get a Visa instead of a MasterCard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My money I added isn't on my card.,top_up_failed,banking,train,cash_withdrawal_not_recognised,0.99
+I think there has been a mistake with my transfer,declined_transfer,banking,train,failed_transfer,0.99
+What is the maximum transactions for one disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How do I delete my account? I am dissatisfied with the service.,terminate_account,banking,train,terminate_account,0.99
+"Transfer was declined, could not complete request.",declined_transfer,banking,train,declined_transfer,0.99
+Does the PIN come under separate cover?,get_physical_card,banking,train,change_pin,0.99
+What are the time frames for the money to be available in my account?,transfer_timing,banking,train,transfer_timing,0.99
+I made a payment and it appears it is showing twice,transaction_charged_twice,banking,train,request_refund,0.99
+How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.,card_payment_fee_charged,banking,train,cash_withdrawal_not_recognised,0.99
+I did a transfer.  What is the extra fee?,transfer_fee_charged,banking,train,extra_fee,0.99
+How many disposable  cards are available per account?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can you tell me how to change my PIN?,change_pin,banking,train,change_pin,0.99
+Why wasn't my contactless accepted at the metro?,contactless_not_working,banking,train,contactless_not_working,0.99
+Help! I've forgot my app passcode!,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How do I unblock my card?,pin_blocked,banking,train,pin_blocked,0.99
+"Card payment was declined, do you know why?",declined_card_payment,banking,train,declined_card_payment,0.99
+"Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?",pending_cash_withdrawal,banking,train,error,0.0
+Why was money taken for a transfer?,transfer_fee_charged,banking,train,transfer_not_received_by_recipient,0.99
+Are there any disposable virtual cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How long before a check I send clears?,top_up_by_cash_or_cheque,banking,train,transfer_timing,0.99
+"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?",failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Do I need to pay extra for exchanging currencies?,exchange_charge,banking,train,exchange_charge,0.99
+where can I find the auto-top up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why am I charged a fee when using my debit or credit card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?",failed_transfer,banking,train,unable_to_verify_identity,0.99
+I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?,card_payment_not_recognised,banking,train,error,0.0
+There's been a transaction to the wrong account.,cancel_transfer,banking,train,declined_transfer,0.99
+If I need to top up with cash where should I look?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I tried to get gas but my money was gone!,topping_up_by_card,banking,train,declined_cash_withdrawal,0.99
+The app is showing a payment I never made.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"I want to give a second card for this account to my daughter, would this be possible?",getting_spare_card,banking,train,order_physical_card,0.99
+Why am I getting declines when trying to make a purchase online?,declined_transfer,banking,train,declined_card_payment,0.99
+At what cash machines can I change my PIN?,change_pin,banking,train,change_pin,0.99
+I can't see my refund in my history.,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+When do i activate auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+"A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.",direct_debit_payment_not_recognised,banking,train,wrong_transaction,0.99
+Are cards delivered to my location?,order_physical_card,banking,train,card_delivery_estimate,0.99
+How long do transfers from Europe take?,transfer_timing,banking,train,transfer_timing,0.99
+What is this extra fee?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+what to do about stolen phone,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+My payment shows that it is pending will I be charged more money?,pending_transfer,banking,train,pending_transfer,0.99
+I want a refund,request_refund,banking,train,request_refund,0.99
+"If my salary is in GBP, do I need to do something?",receiving_money,banking,train,country_support,0.99
+What is the greatest number of times that I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+I need to reset my passcode. Where do I go to do that?,passcode_forgotten,banking,train,change_pin,0.99
+"If I need an additional card, is there a fee for that?",getting_spare_card,banking,train,transfer_into_account,0.85
+I tried to do a transfer and it's saying it declined.,declined_transfer,banking,train,declined_transfer,0.99
+How long should it take for my top-up to finish? I've been waiting a while.,pending_top_up,banking,train,top_up_limits,0.99
+I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.,request_refund,banking,train,error,0.0
+How much does it cost to get more cards?,getting_spare_card,banking,train,card_linking,0.99
+I can't use my card for anything,card_not_working,banking,train,card_not_working,0.99
+How will I get my card?,card_delivery_estimate,banking,train,get_physical_card,0.99
+What is the delivery time to the US?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Are there still fees for european top-ups?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+"I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Will you charge for a physical card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+From which age can my kids use your service?,age_limit,banking,train,age_limit,0.99
+There is a payment I don't recognize,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+Trouble with my top up,top_up_failed,banking,train,top_up_failed,0.99
+My disposable virtual card got rejected,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+How do I activate my card so I can start using it?,activate_my_card,banking,train,activate_my_card,0.99
+"I have received my American express in apple play, looks like top up has an issue, please help?",apple_pay_or_google_pay,banking,train,card_top_up_issue,0.99
+What businesses accept this card?,card_acceptance,banking,train,card_acceptance,0.99
+I need to dispute a direct debit.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+This transaction needs both a Visa and a Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I can't remember what my password is,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why does top-up require verification?,verify_top_up,banking,train,verify_my_identity,0.99
+An item I bought had the wrong exchange rate applied.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why won't my virtual card work?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+The exchange rate you are using is really bad.This can't be the official interbank exchange rate.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+Are you okay with exchanges to EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+Can I get information on the identity checks?,verify_my_identity,banking,train,why_verify_identity,0.99
+Explain why my top up has been reverted please.,top_up_reverted,banking,train,top_up_reverted,0.99
+How come my transfer got declined,declined_transfer,banking,train,declined_transfer,0.99
+What is this extra fee while I was doing a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I find the PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+Am I able to cancel a transfer I just made,cancel_transfer,banking,train,cancel_transfer,0.99
+There's a payment that isn't mine on my app,card_payment_not_recognised,banking,train,card_not_working,0.99
+Are there specific ATM's I can use with this card?,atm_support,banking,train,atm_support,0.99
+What is the most amount of disposable cards allowable?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Is identity verification required for me to use my account?,why_verify_identity,banking,train,why_verify_identity,0.99
+What should I do if my phone is lost or stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I am still waiting on my bank transfer,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"On the card that is coming, what's the tracking info?",card_arrival,banking,train,card_arrival,0.99
+"Bank transfer to account did not show up, please help?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+My account was charged a debit payment I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I just got my new card and tried using it and it was declined?,declined_card_payment,banking,train,card_not_working,0.99
+The cash I wanted wasn't there.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.",request_refund,banking,train,request_refund,0.99
+I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.,pending_top_up,banking,train,failed_transfer,0.99
+I exchange my currency quite a bit.  Do I get an exchange price break?,exchange_charge,banking,train,exchange_rate,0.99
+where can i deposit a check,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Why would my payment have been returned to my account?,reverted_card_payment?,banking,train,cash_withdrawal_not_recognised,0.99
+I paid with a card and there is an extra charge. Why?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+How can I get a refund for an item I purchased but has not yet arrived?,request_refund,banking,train,request_refund,0.99
+What are Interbanks current exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+"I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How do I get to the virtual cards?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+One of my payments was doubled,transaction_charged_twice,banking,train,card_payment_wrong_exchange_rate,0.99
+I received the wrong amount of cash from the ATM. Can you help?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Why can't the recepient of my money transaction see it?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+Is it possible for me to set up separate accounts for my kids?,age_limit,banking,train,get_disposable_virtual_card,0.99
+"Since I got married, I need to change my name.",edit_personal_details,banking,train,edit_personal_details,0.99
+"
+How do I unblock my PIN?",pin_blocked,banking,train,passcode_forgotten,0.99
+My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+When will I receive the card?,card_delivery_estimate,banking,train,card_arrival,0.99
+"I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?",transfer_not_received_by_recipient,banking,train,error,0.0
+I tried to make a transfer like five different times. Why won't your system let me? Is it broke?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+How do I know it is a Mastercard ATM?,atm_support,banking,train,visa_or_mastercard,0.99
+I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why is there a verification to identity,why_verify_identity,banking,train,why_verify_identity,0.99
+Why was I charged an additional $1?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+How much to exchange currencies?,exchange_charge,banking,train,exchange_rate,0.99
+Do you have the best exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+Can I use a check to get gas?,top_up_by_cash_or_cheque,banking,train,oos,0.0
+I used the wrong account.,cancel_transfer,banking,train,card_not_working,0.99
+Why was I charged a fee when making this transfer when I shouldn't have been?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I'd like like to know where I can order a virtual card?,getting_virtual_card,banking,train,order_physical_card,0.99
+What could the reason be that my payment card was declined?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Is a new debit card free?,getting_spare_card,banking,train,card_linking,0.99
+The app won't let me transfer money to a beneficiary,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+There has been a charge pending on my account statement that I can't figue out it's for a dollar.,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.,transfer_fee_charged,banking,train,error,0.0
+"I need to exchange between different currencies, like GBP and USD. Can I do that with your app?",exchange_via_app,banking,train,exchange_rate,0.99
+Why was there a fee with my cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why was my withdrawal declined,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I was overcharged a pound.,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Do I get a real card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"I put some money in my account the other day and it's not gone in yet, can you help with this?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?,cancel_transfer,banking,train,request_refund,0.99
+I placed a cheque but the funds aren't there,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"I've been waiting since Friday, where is my money?",transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+How can I reset my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+WHAT IS THE MAIN REASON OF THIS PROBLEM,card_not_working,banking,train,unable_to_verify_identity,0.99
+"I sent money to someone but they haven't gotten it, what's going on?",transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+"I got double charged from something, what can I do?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on,card_not_working,banking,train,error,0.0
+I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please explain why my top-up hasn't been processed yet?,pending_top_up,banking,train,top_up_failed,0.99
+I wasn't charged the correct exchange rate for an item I purchased.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why am I seeing a direct debit thats not mine?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+when i travel can it top up automatically,automatic_top_up,banking,train,automatic_top_up,0.99
+When will I get my new card?,card_arrival,banking,train,card_arrival,0.99
+I would like a physical card,order_physical_card,banking,train,order_physical_card,0.99
+Unsure how to provide my identity.,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+What currencies are supported?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I checked on google and the exchange rate you are using is really bad. Can you update it?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried to deposit a cheque into my account and it is not letting me.,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+How do i find my top-up card's verification code?,verify_top_up,banking,train,edit_personal_details,0.99
+Can I change my PIN at my local bank?,change_pin,banking,train,change_pin,0.99
+There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!,pending_top_up,banking,train,error,0.0
+Can somebody else top up my account?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Does my account have the option to hold multiple currencies?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Are cards available to those outside of the UK?,country_support,banking,train,country_support,0.99
+"I want to top up from my Apple Watch, can I?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+My balance doesn't include my latest transfer,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I've been waiting ages and my PIN hasn't gotten here.,get_physical_card,banking,train,pin_blocked,0.99
+Can I choose whether I receive a Visa or a Mastercard card?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before",cash_withdrawal_charge,banking,train,error,0.0
+let me know how many disposable cards I can have?,disposable_card_limits,banking,train,disposable_card_limits,1.0
+I purchased something overseas and the incorrect exchange rate was applied.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How do I use American express to top up my account?,supported_cards_and_currencies,banking,train,unsupported_request,0.99
+"I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?",direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+"I tried to withdraw cash and got declined, why is that?",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I would like to change my address.,edit_personal_details,banking,train,edit_personal_details,0.99
+Can you tell me about the exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+"I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.,beneficiary_not_allowed,banking,train,error,0.0
+"I just checked my statement and saw a $1 charge, why is it there?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?,Refund_not_showing_up,banking,train,error,0.0
+Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a way to track my card?,card_arrival,banking,train,card_arrival,0.99
+I need two cards. Is this possible?,getting_spare_card,banking,train,getting_virtual_card,0.99
+Please delete this account.,terminate_account,banking,train,terminate_account,0.99
+I tried transferring to an account but it didn't go through. What happened?,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+can i get a physical card online,order_physical_card,banking,train,get_physical_card,0.99
+I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.,beneficiary_not_allowed,banking,train,error,0.0
+There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.,extra_charge_on_statement,banking,train,error,0.0
+Supported countries,country_support,banking,train,country_support,1.0
+What are the charges for topping up US card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?,transfer_not_received_by_recipient,banking,train,error,0.0
+Can I use top-up with Apple pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I can't see a top-up top-up verification code.,verify_top_up,banking,train,unable_to_verify_identity,0.99
+I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.,pending_top_up,banking,train,error,0.0
+What are these disposable cards meant for?,get_disposable_virtual_card,banking,train,card_linking,0.99
+Google pay top up not working.,apple_pay_or_google_pay,banking,train,getting_virtual_card,0.99
+Which countries does your service work in?,country_support,banking,train,country_support,0.99
+what is source of my money,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Can I convert currency with the app?,exchange_via_app,banking,train,exchange_rate,0.99
+Do you have to be in the UK to get a card?,country_support,banking,train,country_support,0.99
+"I received a ""declined"" message when doing a transfer",declined_transfer,banking,train,failed_transfer,0.99
+How much does it cost to make transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+"My card has an expiration date, will you send a new one automatically?",card_about_to_expire,banking,train,card_arrival,0.99
+"I need to know this, where do my funds come from?",verify_source_of_funds,banking,train,why_verify_identity,0.99
+Is topping up with cash allowed?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"Hi, I have an apple watch. How do I use it to top up my card?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why was I charged extra when transferring?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I need to update my phone number.,edit_personal_details,banking,train,edit_personal_details,0.99
+Do you know why my card payment has been declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+I need a disposable virtual card. Please tell me how to order one.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I live in the UK. Can I get a card?,country_support,banking,train,card_linking,0.99
+What are the steps for the identity checks?,verify_my_identity,banking,train,why_verify_identity,0.99
+My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?,top_up_failed,banking,train,declined_top_up,0.99
+There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.,direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I saw a payment come out of my account for a merchant I don't remember.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How soon will I get my card?,card_delivery_estimate,banking,train,card_arrival,0.99
+The app is saying I made a withdrawl but I didn't.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why couldn't I transfer to a beneficiairy?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+This card is accepted by what businesses?,card_acceptance,banking,train,card_acceptance,0.99
+"On my last trip, I received the incorrect exchange rate.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I haven't received my virtual card yet, do yo know why?",getting_virtual_card,banking,train,getting_virtual_card,0.99
+"Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?",top_up_failed,banking,train,top_up_failed,0.99
+How much does each transfer cost?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Can you give me info about what to do when my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I want a physical card,order_physical_card,banking,train,order_physical_card,0.99
+I am unable to prove my identity,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Can I auto top if I'm low on funds?,automatic_top_up,banking,train,automatic_top_up,0.99
+How do I verify the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+I entered the pin incorrectly too many times and now it is blocked. Can you help?,pin_blocked,banking,train,pin_blocked,0.99
+Why do I have duplicate transactions for one purchase?,transaction_charged_twice,banking,train,duplicate_transactions,0.99
+Where'd the rest of my cash go from the ATM,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.",top_up_failed,banking,train,card_not_working,0.99
+Why hasn't my refund appeared on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Why can't the person I sent the money transfer to see it?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?",card_payment_fee_charged,banking,train,exchange_charge,0.99
+"My transfer failed, why?",failed_transfer,banking,train,failed_transfer,0.99
+Who can have access to top up my account?,topping_up_by_card,banking,train,verify_top_up,0.99
+I haven't received money from a transfer?,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+What are the auto-top up policies?,automatic_top_up,banking,train,automatic_top_up,0.99
+How long until the transfer is reflected on my account balance?,transfer_timing,banking,train,transfer_timing,0.99
+"I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.",card_linking,banking,train,unable_to_verify_identity,0.99
+Can I transfer money using a different currency?,receiving_money,banking,train,exchange_rate,0.99
+"Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.",declined_transfer,banking,train,declined_card_payment,0.99
+How long will it take to have my card mailed to me?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+"I just got a card, how can I add it to the app?",card_linking,banking,train,get_physical_card,0.99
+"I got my card now, how do I make it show up in the app?",card_linking,banking,train,card_linking,0.99
+Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+How do I fill out the identity check?,verify_my_identity,banking,train,verify_my_identity,0.99
+I received my salary in the wrong currency. How do I change this?,receiving_money,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+what is going on with my cash withdrawal? the exchange rate is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I think the currency exchange that's been applied is wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+is it possible to cancel transactions?,cancel_transfer,banking,train,cancel_transfer,0.99
+My phone has been lost or stolen,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+why wouldnt the atm give me money,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I can't find the PIN.,get_physical_card,banking,train,passcode_forgotten,0.99
+what happened to the money after i put in the wrong info and it got declined,topping_up_by_card,banking,train,declined_cash_withdrawal,0.99
+Why does my statement have an extra fee?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I didn't mean to do the transfer, is there any way to cancel it?",cancel_transfer,banking,train,cancel_transfer,0.99
+I need to report a stolen card,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?",transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I would like a Visa card.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"I am having issues using contactless payments, could my card be damaged?",contactless_not_working,banking,train,contactless_not_working,0.99
+I got a message that my transfer was declined.,declined_transfer,banking,train,declined_transfer,0.99
+"I decided I no long want something that I ordered, and want a refund. How do I go about doing that?",request_refund,banking,train,request_refund,0.99
+"I need an actual card that I can hold in my hand, how do I do that?",order_physical_card,banking,train,order_physical_card,0.99
+Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?,failed_transfer,banking,train,failed_transfer,0.99
+What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I would like my money back for an item I purchased,request_refund,banking,train,request_refund,0.99
+"In my app, a direct debit payment that I didn't do shows up.",direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I think my card payment was cancelled. What happened?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+My card is about to expire.  How do I get a new card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+When will it be delivered to the US?,card_delivery_estimate,banking,train,card_arrival,0.99
+Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+A refund is taking too long.,Refund_not_showing_up,banking,train,request_refund,0.99
+How long do cheques take to post to your account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I have lost my phone, what steps can I take to prevent someone using my account?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Do i have to wait to get the pin or can i set up a pin,get_physical_card,banking,train,change_pin,0.99
+What happens if a merchant doesn't accept  you payment?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+I was issued a card about a week ago. why hasn't it come in yet?,card_arrival,banking,train,card_arrival,0.99
+I could not transfer to a beneficiary,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+What is the maximum for auto top-up?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+What are your exchange rates calculated from?,exchange_rate,banking,train,exchange_rate,0.99
+I have have multiple charges for one transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Where can I find top up by cash deposit?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why couldn't I make a withdrawal from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a way to see my money's source?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I could not transfer funds to a beneficiary; is there a problem with your software?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+"I have used all my PIN tries, what now?",pin_blocked,banking,train,pin_blocked,0.99
+"If there isn't much money left over, will it top-up automatically?",automatic_top_up,banking,train,automatic_top_up,0.99
+are multiple currencies acceptable?,fiat_currency_support,banking,train,country_support,0.99
+Which currencies can I use to add money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Can it automatically top up my account?,automatic_top_up,banking,train,automatic_top_up,0.99
+My app says I withdraw money from my account from an ATM.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+My contactless is non-functional.,contactless_not_working,banking,train,contactless_not_working,0.99
+Are there any express fees if i want my new card faster?,card_about_to_expire,banking,train,express_fees_for_rapid_card_issue,0.99
+Why did I only receive a partial amount of what I tried to withdraw?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What is the estimated wait time for transfers from the US?,transfer_timing,banking,train,transfer_timing,0.99
+Are there any fees when exchanging to foreign currencies?,exchange_charge,banking,train,exchange_rate,0.99
+How much does it cost for a physical card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+How long does it take to get money from Europe?,transfer_timing,banking,train,cash_withdrawal_not_recognised,0.99
+Are cards issued to people living in the US?,country_support,banking,train,country_support,0.99
+Would I be able to get an account for my child?,age_limit,banking,train,age_limit,0.99
+I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?,declined_transfer,banking,train,declined_card_payment,0.99
+Will there be a charge for exchanging foreign currency?,exchange_charge,banking,train,exchange_charge,0.99
+Is there any way for you to find my card?,lost_or_stolen_card,banking,train,card_delivery_estimate,0.88
+I inadvertently completed a transaction on a wrong account.,cancel_transfer,banking,train,declined_transfer,0.99
+Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.,declined_cash_withdrawal,banking,train,error,0.0
+"My payment was put back, I think.",reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+How do I order a replacement for stolen card?,compromised_card,banking,train,order_physical_card,0.99
+how long does a US transfer take,transfer_timing,banking,train,transfer_timing,0.99
+Do I need any kind of proof for the identity check?,verify_my_identity,banking,train,verify_identity,0.99
+I don't understanfd how to top up,topping_up_by_card,banking,train,top_up_limits,0.99
+Is it possible to get both Mastercard and Visa card from you?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"I just checked and my payment was cancelled, why?",reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+Help me verify my identify?,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+"Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.",get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Hoe do i use my credit card to transfer money?,topping_up_by_card,banking,train,transfer_into_account,0.99
+How can I reset the passcode if I need to do that?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+what is the amount of disposable cards I can have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Are there limits with top-up?,top_up_limits,banking,train,top_up_limits,0.99
+Is a physical charge extra,order_physical_card,banking,train,extra_charge_on_statement,0.99
+What do I do if my card is stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,1.0
+"When I attempted to make a transfer, it failed.",failed_transfer,banking,train,failed_transfer,0.99
+do i need to wait to get my card before getting a pin,get_physical_card,banking,train,change_pin,0.99
+How can I top up my card with another card?,supported_cards_and_currencies,banking,train,topping_up_by_card,0.99
+Currently my card is broken.,card_not_working,banking,train,card_not_working,0.99
+can i add funds  with a card from the united states,supported_cards_and_currencies,banking,train,country_support,0.99
+What documentation do you accept for the identity check?,verify_my_identity,banking,train,verify_identity,0.99
+Will you charge me more if I top up with an international card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+"My card is expiring, how do I get a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+I left my phone at the hotel I was staying at so I can't use the app!,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+"Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why is my card payment still a pending transaction?,pending_card_payment,banking,train,pending_transfer,0.99
+where do i go to transfer money from one account to this one,transfer_into_account,banking,train,transfer_into_account,0.99
+i withdrew cash and dont see it reflected on the balance,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+My top-up was reverted by the app.,top_up_reverted,banking,train,top_up_reverted,0.99
+How many times can I use a virtual card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Where do I go to update details?,edit_personal_details,banking,train,edit_personal_details,0.99
+"If I get another card, what kind of fees am I looking at?",getting_spare_card,banking,train,transfer_fee_charged,0.99
+I need my card immediately.,card_delivery_estimate,banking,train,activate_my_card,0.99
+How do I perform identity checks?,verify_my_identity,banking,train,verify_my_identity,0.99
+My card payment didn't go through.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I use SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,unsupported_transfer_method,0.99
+What do you require for identification verification?,verify_my_identity,banking,train,verify_identity,0.99
+Is it acceptable to use either Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+I received a transfer in GBP how do I change it to a different currency?,receiving_money,banking,train,exchange_rate,0.99
+how do i get into my account and edit my details,edit_personal_details,banking,train,edit_personal_details,0.99
+Is this open to residents of all countries?,country_support,banking,train,country_support,0.99
+What are the exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Was my transaction reverted with my card?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I use a check to top up?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+"lost my phone, what is account security?",lost_or_stolen_phone,banking,train,losted_or_stolen_card,0.99
+Why has my card been declined?  whats the deal?,declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+How can I stop someone from using my card after I lost it yesterday.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+What happened to the transfer I did?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+i transfered and yet it is still pending,pending_transfer,banking,train,pending_transfer,0.99
+I was not able to receive the correct amount of cash.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I'm not recognizing the card payment.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+"Is it possible to go ahead and log in, although I have not been confirmed yet?",why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Where can I update my pin number?,change_pin,banking,train,change_pin,0.99
+I am unable to access my app due to forgetting my passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Please explain to me the process of getting a virtual card.,getting_virtual_card,banking,train,getting_virtual_card,0.99
+It seems I need to get information on limits for top-ups.,top_up_limits,banking,train,top_up_limits,0.99
+Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.,lost_or_stolen_card,banking,train,error,0.0
+Where can I find the top up verification code?,verify_top_up,banking,train,verify_top_up,0.99
+Will my new card work outside of the EU?,country_support,banking,train,country_support,0.99
+Do I have a Visa card as an option?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Top up did not work on the app.,top_up_failed,banking,train,top_up_failed,0.99
+Is American Express accepted?,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+How do I create a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I want to know about your refund policy.,request_refund,banking,train,request_refund,0.99
+How are the exchange rates determined?,exchange_rate,banking,train,exchange_rate,0.99
+Why is my refund not visible on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can cash be used in physical locations to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What do you need for the identity verification,verify_my_identity,banking,train,why_verify_identity,0.99
+There's a possibility that my card was compromised.,compromised_card,banking,train,compromised_card,1.0
+Why did I get charged one pound seemingly randomly?,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+"I'm not sure what to do about the PIN, because I don't have one yet.",get_physical_card,banking,train,change_pin,0.99
+Can I have a refund for one of your products?,request_refund,banking,train,request_refund,0.99
+"Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.",request_refund,banking,train,error,0.0
+"I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?",declined_card_payment,banking,train,card_not_working,0.99
+Can you send me more cards for my account?,getting_spare_card,banking,train,order_physical_card,0.99
+I would like to get a few more physical cards.,getting_spare_card,banking,train,order_physical_card,0.99
+Help! I think someone has made a cash withdrawal with my card!,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+"While abroad I got cash, and a wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+my cash balance less than what I thought,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Will the system automatically top up itself?,automatic_top_up,banking,train,automatic_top_up,0.99
+Can I wait for you to send me a new card when mine's about to expire?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+MY transfer has still not appeared.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+The virtual card won't work.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Why doesn't it work when I use American Express to try to add money to my account?,supported_cards_and_currencies,banking,train,unsupported_card,0.99
+I already have an account. Why can't I use it unless my identity is verified?,why_verify_identity,banking,train,why_verify_identity,0.99
+My card is due to expire soon.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Estimated time arrival for transfers?,transfer_timing,banking,train,transfer_timing,0.99
+I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?,Refund_not_showing_up,banking,train,request_refund,0.99
+What do I have to do to get my PIN unblocked?,pin_blocked,banking,train,pin_blocked,0.99
+Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.,change_pin,banking,train,change_pin,0.99
+How will I know my pin number?,get_physical_card,banking,train,change_pin,0.99
+are there age requirements,age_limit,banking,train,age_limit,0.99
+Why have I been charged more than once for the same transaction?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+How long will it take for my cash withdrawal to no longer show as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Are there any charges for European bank card for top up?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Delete my account please. Now!,terminate_account,banking,train,terminate_account,0.99
+Where do I find how to top off with a check?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Is my country's currency supported by your system?,fiat_currency_support,banking,train,country_support,0.99
+I can't figure out how to unblock my pin number. Can you help me?,pin_blocked,banking,train,passcode_forgotten,0.99
+"My card is stuck in an ATM machine, how do I get it back quickly?",card_swallowed,banking,train,lost_or_stolen_card,0.99
+Can I use my account although my identity verification has yet to pass?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?,pending_card_payment,banking,train,unable_to_verify_identity,0.95
+I was expecting my new card by now.,card_arrival,banking,train,order_physical_card,0.99
+What do I need to do to link my new card for my account?,card_linking,banking,train,card_linking,0.99
+2 weeks ago I ordered my new card.  It isn't here.  What should I do?,card_arrival,banking,train,error,0.0
+I need mastercard as well as visa,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Can I pay with my card anywhere?,card_acceptance,banking,train,card_acceptance,0.99
+What ATMs can I use this card?,atm_support,banking,train,atm_support,0.99
+A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?,transfer_fee_charged,banking,train,error,0.0
+What is the appropriate age for my child to be able to open an account?,age_limit,banking,train,age_limit,0.99
+Is there a reason why top-up needs verifying?,verify_top_up,banking,train,why_verify_identity,0.99
+I would like to know why so much identity information is required?,why_verify_identity,banking,train,why_verify_identity,0.99
+Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I need multiple cards per day, and they all have to be disposable.",disposable_card_limits,banking,train,disposable_card_limits,0.99
+"I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I cannot see a refund in my account,Refund_not_showing_up,banking,train,request_refund,0.99
+There is an extra 1£ charge on my app. Why did you charge me extra?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+what currencies do you accept?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!",cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+What is the strange cash withdrawal on my statement?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Am I able to add money into my account using my American Express?,supported_cards_and_currencies,banking,train,card_linking,0.99
+Can I use a different bank ATM than my own?,atm_support,banking,train,country_support,0.99
+Is there a reason that my top-up is still pending?,pending_top_up,banking,train,top_up_limits,0.99
+I requested for a top-up but it has not reflected,top_up_failed,banking,train,top_up_failed,0.99
+I can't upload my identification.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I want to activate my new card.,activate_my_card,banking,train,activate_my_card,0.99
+What am I supposed to do if the funds haven't show up from a transfer completed this morning?,pending_transfer,banking,train,error,0.0
+Can my salary be received and transferred to my current currency in my country?,receiving_money,banking,train,country_support,0.99
+Please tell me how to edit my personal details.,edit_personal_details,banking,train,edit_personal_details,0.99
+"Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What fiat currencies can I use for holding and exchanging?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Which fiat currencies are compatible for exchange and holding?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I am angry that I got charged for using my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Why does my statement show various transaction times?,transaction_charged_twice,banking,train,transfer_timing,0.99
+"I need my PIN, where is it?",get_physical_card,banking,train,passcode_forgotten,0.99
+"My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?",pending_card_payment,banking,train,pending_transfer,0.99
+Can I pay online with my card?,card_acceptance,banking,train,card_payment_wrong_exchange_rate,0.99
+Help me unblock my PIN.,pin_blocked,banking,train,passcode_forgotten,0.99
+How do I link a new card in the app?,card_linking,banking,train,card_linking,0.99
+I forgot my code,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What do I do if I detect fraudulent use on my car?,compromised_card,banking,train,card_not_working,0.99
+Where do i verify a top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+Are there ways for other people to send me money?,receiving_money,banking,train,receiving_money,0.99
+What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+If my identy verifacation hasn't gone through can I use my account?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+My card won't let me withdraw money.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.",Refund_not_showing_up,banking,train,error,0.0
+I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?,compromised_card,banking,train,declined_card_payment,0.99
+Why am I being charged a hidden fee?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+why did i only get 20.00,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+What is the extra fee that was added when I used the card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+when does my balance update for a transfer,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How do I get a refund for an unauthorized direct debit payment?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"new customer and filling gas for the first time today, not working,",pending_top_up,banking,train,card_not_working,0.99
+Do the disposable cards have restrictions?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why haven't I received a refund yet?,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+How can I prove the source of my funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Please tell me how to verify my top up card.,verify_top_up,banking,train,verify_top_up,0.99
+Are bank transfers immediate?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+What is the rate for exchange fees?,exchange_charge,banking,train,exchange_rate,0.99
+I have no idea why there is a dollar that has been charged to my account.,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+Why are you charging me fees for using my card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Why do I need to verify my funds?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+How are your exchange rates calculated?,exchange_rate,banking,train,exchange_rate,0.99
+I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!,cancel_transfer,banking,train,declined_transfer,0.99
+My refund has not shown up in my account.   Where is it?,Refund_not_showing_up,banking,train,request_refund,0.99
+Where are your cards delivered to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?",transfer_not_received_by_recipient,banking,train,error,0.0
+How many times can I enter a wrong PIN before it is blocked?,pin_blocked,banking,train,pin_blocked,0.99
+"My card has been stolen. I reported it with the police, but I need to report it with you as well.",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"I have a US credit card, will you accept it?",supported_cards_and_currencies,banking,train,card_acceptance,0.99
+Where can I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+Where is a Mastercard ATM?,atm_support,banking,train,visa_or_mastercard,0.99
+I have a pending money transfer,pending_transfer,banking,train,pending_transfer,0.99
+I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.,reverted_card_payment?,banking,train,request_refund,0.99
+"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done",transfer_fee_charged,banking,train,error,0.0
+Help Me!  I lost my card.  What should I do?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I choose between Mastercard and Visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Do i have to verify who I am?,why_verify_identity,banking,train,why_verify_identity,0.99
+"Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.",cancel_transfer,banking,train,cancel_transfer,0.99
+why hasn't a transaction to a friend cleared yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What's a verification code?,verify_top_up,banking,train,why_verify_identity,0.99
+"How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?",pending_top_up,banking,train,transfer_timing,0.99
+I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+should i contact customer support if i can't edit details,edit_personal_details,banking,train,edit_personal_details,0.99
+Is it possible to get a Visa and Mastercard from you?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.,reverted_card_payment?,banking,train,error,0.0
+What will I need to verify my identity,verify_my_identity,banking,train,verify_identity,0.99
+I don't think that my top-up worked.,top_up_failed,banking,train,top_up_failed,0.99
+How many active cards can I have?,getting_spare_card,banking,train,card_not_working,0.99
+"If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?",getting_spare_card,banking,train,error,0.0
+I did a cash deposit to my account but my balance is still the same. What happened?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+"I usually don't get charged for transfers, why was I this month?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Do I need to pay more for exchanging currencies?,exchange_charge,banking,train,exchange_rate,0.99
+What do I do if my phone is stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Which locations can I withdraw money from?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+When will I get my card shipped to me?,card_delivery_estimate,banking,train,card_arrival,0.99
+Your foreign exchange rate is wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My cash deposit hasn't posted to my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+No Visa please. I want to continue with Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How does my top-up got cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+i would like to dispute a direct debit payment,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+what is the cost for exchanging currencies?,exchange_charge,banking,train,exchange_rate,0.99
+Why was I charged an extra pound?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I lost my card n need a new one.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"I have one of your cards, but I don't know how to link it.",card_linking,banking,train,card_linking,0.99
+Why is there a cash withdrawal I didn't make?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I made a transaction, but I made it to an account I didn't mean to make it to.",cancel_transfer,banking,train,error,0.0
+What documentation is needed for the identity check?,verify_my_identity,banking,train,why_verify_identity,0.99
+"I am unable to activate my card, it won't let me.",activate_my_card,banking,train,activate_my_card,0.99
+What is the process to link the new card?,card_linking,banking,train,card_linking,0.99
+There is unusual activity on my account and I believe someone took my card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Please tell me the types of currency I can hold.,fiat_currency_support,banking,train,supported_cards_and_currencies,1.0
+What happens when my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+"how long does it take to transfer money, my retailer is waiting",transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+What currencies do you offer?,fiat_currency_support,banking,train,supported_currencies,0.99
+Do I have a say when it's delivered?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Why do I have a transaction showing up more than once?,transaction_charged_twice,banking,train,declined_transfer,0.99
+Seems like my top-up has not gone through,pending_top_up,banking,train,top_up_failed,0.99
+The transfer was accepted but now it's stuck on pending. When will it go through?,pending_transfer,banking,train,transfer_timing,0.99
+Will I have to pay extra to exchange money?,exchange_charge,banking,train,exchange_charge,0.99
+What is the process for activating a new card.,activate_my_card,banking,train,activate_my_card,0.99
+"I'm interested in using fiat currencies, which do you support?",fiat_currency_support,banking,train,fiat_currency_support,0.99
+Shouldn't my new card be here by now?,card_arrival,banking,train,card_arrival,0.99
+"lost card found, want to put it back in app",card_linking,banking,train,lost_or_stolen_card,0.99
+My identity can't be verified.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+An overseas cash transfer did not work correctly,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What does top-up verification do?,verify_top_up,banking,train,verify_top_up,0.99
+A direct debit payment that I didn't authorise shows up in my app.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+can i get a card if i live in the US?,country_support,banking,train,country_support,0.99
+My payment has been cancelled,reverted_card_payment?,banking,train,request_refund,0.99
+Is there a location where I can change my PIN?,change_pin,banking,train,change_pin,0.99
+I did not make this payment that I see in the App.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I don't recognize some transactions.  Is someone else using it?,compromised_card,banking,train,cash_withdrawal_not_recognised,0.99
+I want to close my account now.,terminate_account,banking,train,terminate_account,0.99
+Where does the exchange rate stand right now?,exchange_rate,banking,train,exchange_rate,1.0
+"This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+Can someone assist me with explaining how I can unblock my pin?,pin_blocked,banking,train,pin_blocked,0.99
+I did not get all the cash at ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+There is a card payment that I'm not recognizing.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+Please check and let me know why my transfers are getting declined.,declined_transfer,banking,train,transfer_declined,0.99
+My card was refused,declined_card_payment,banking,train,card_not_working,0.99
+Is there a pay structure for currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+I live in the US and I would like to get a card. How do I go about getting one?,country_support,banking,train,order_physical_card,0.99
+I have a disposable virtual card. Is there a limit to how many times I can use it?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"What are the steps to activate the card, as it does not seem to work?",activate_my_card,banking,train,activate_my_card,0.99
+Why haven't I gotten a virtual card yet?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I  see an extra 1£ charge on my app. Why did It charge me extra?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+How do I replace a stolen card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I submitted a transaction but it was for the incorrect account.,cancel_transfer,banking,train,declined_transfer,0.99
+What do I do if someone used my card without my permission?,compromised_card,banking,train,declined_card_payment,0.99
+What do I do about a debit on my account that I didn't make?,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I have enough money in my account, so why is my card being declined?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+i cannot seem to activate card,activate_my_card,banking,train,activate_my_card,0.99
+Do you do business in the EU?,country_support,banking,train,country_support,0.99
+My card has been lost / stolen,lost_or_stolen_card,banking,train,lost_or_stolen_card,1.0
+I topped up but it isn't in my account,pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+"i need help, i lost my card",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Let me know what the steps for the identity checks are,verify_my_identity,banking,train,verify_identity,0.99
+"I got a transfer fail message, but no explanation of why-- what happened?",failed_transfer,banking,train,failed_transfer,0.99
+My card hasn't came in the mail yet?,card_arrival,banking,train,card_arrival,0.99
+Why is my purchase showing as pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Still waiting on my refund...,Refund_not_showing_up,banking,train,request_refund,0.99
+It seems like a transfer is pending.,pending_transfer,banking,train,pending_transfer,1.0
+Where do I get a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+can you tell me where to find the top-up verification code?,verify_top_up,banking,train,edit_personal_details,0.99
+Why do you need my name and ID,why_verify_identity,banking,train,why_verify_identity,0.99
+How much can I top up in a day?,top_up_limits,banking,train,top_up_limits,0.99
+Activate my card,activate_my_card,banking,train,activate_my_card,0.99
+What is the estimated date for delivery to US?,card_delivery_estimate,banking,train,order_physical_card,0.99
+What happens if my card payment is cancelled?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why check my identity?,why_verify_identity,banking,train,verify_identity,0.99
+I am having trouble verifying my id.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+What do I need to do to get a card?,order_physical_card,banking,train,order_physical_card,0.99
+need my details changed,edit_personal_details,banking,train,change_pin,0.99
+How come I got to pay to get my money from the ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I cannot tell what my top up currently is.,topping_up_by_card,banking,train,top_up_limits,0.99
+Is there extra fees for making a withdraw in a different country at a cash machine.,wrong_exchange_rate_for_cash_withdrawal,banking,train,extra_charge_on_statement,0.99
+I can't get any money from my account.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Do you know how to change my card PIN?,change_pin,banking,train,change_pin,0.99
+Help me unblock my account.  I entered the PIN wrong too many times.,pin_blocked,banking,train,pin_blocked,0.99
+What do I need to know about topping up?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How do I verify my identity online,verify_my_identity,banking,train,verify_my_identity,0.99
+I would like to cancel my previous purchase.,request_refund,banking,train,cancel_transfer,0.99
+I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?,pending_transfer,banking,train,transfer_timing,0.99
+Can you please explain disposable virtual cards for me?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I am just waiting on the completion of the transaction.,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+A duplicated payment was made for something.,transaction_charged_twice,banking,train,declined_payment,0.99
+What is the age limit?,age_limit,banking,train,age_limit,1.0
+I made a cash withdrawal earlier and it's showing as pending.  What does that mean?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+"I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.",declined_cash_withdrawal,banking,train,card_not_working,0.99
+"I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?",beneficiary_not_allowed,banking,train,error,0.0
+Could you tell me what your exchange rates are?,exchange_rate,banking,train,exchange_rate,0.99
+Has my top-up been cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+Where can I find the exchange rate for my transfer?,exchange_rate,banking,train,exchange_rate,0.99
+Can you tell me my code to get into the app?,passcode_forgotten,banking,train,get_disposable_virtual_card,0.99
+Does your app allow currency exchange from USD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+What do I do if I already had a card with you guys?,card_linking,banking,train,getting_virtual_card,0.99
+The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?,pending_transfer,banking,train,error,0.0
+I've forgotten my passcode. Can I reset?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"Can you explain your refund policy, please?",request_refund,banking,train,request_refund,0.99
+What to do if my card is about to expire?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Is this card available to Americans?,country_support,banking,train,country_support,0.99
+What do I do if my card expires soon?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I have a transaction and would like to know if I it's cancelable?,cancel_transfer,banking,train,cancel_transfer,0.99
+Is it simple to transfer money using my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+My top up card needs verification and I don't know how to do it,verify_top_up,banking,train,verify_top_up,0.99
+"phone is gone, what should i do",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+i need to trace a deposit,verify_source_of_funds,banking,train,cash_withdrawal_not_recognised,0.99
+I'm cancelling this charge. I still have not received what I bought from these people a while ago.,request_refund,banking,train,declined_transfer,0.99
+"When I went to get cash, it was declined!",declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My statement shows a strange direct debit.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I made a cash withdraw and it shows up as pending why is that?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Will I get Visa or MasterCard?,visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+My transaction from earlier needs to be reversed.,cancel_transfer,banking,train,request_refund,0.99
+There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+Hold old do my kids have to be to use the service?,age_limit,banking,train,age_limit,0.99
+I want to set up an auto top-up,automatic_top_up,banking,train,automatic_top_up,0.99
+Is there a limit on the number of times I can use a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I know there's an auto-top option but I can not locate it when I look?,automatic_top_up,banking,train,unable_to_find_option,0.99
+How do I add a card on to the app?,card_linking,banking,train,card_linking,0.99
+How long will it take for my payment to go through?,pending_card_payment,banking,train,transfer_timing,0.99
+With what currencies can I add money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Why does a top- up need to be verify?,verify_top_up,banking,train,why_verify_identity,0.99
+Why would you cancel my transfer?,declined_transfer,banking,train,transfer_failed,0.99
+"I am interested in giving a second card to my daughter, how can I make this happen?",getting_spare_card,banking,train,order_physical_card,0.99
+My PIN was entered wrong and now I am blocked.  Please unblock.,pin_blocked,banking,train,pin_blocked,0.99
+My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?,exchange_charge,banking,train,exchange_rate,0.99
+I would like to purchase another card.,getting_spare_card,banking,train,order_physical_card,0.99
+Is payment required to get a card of my own?,order_physical_card,banking,train,getting_virtual_card,0.99
+What is the refund policy?,request_refund,banking,train,request_refund,0.99
+I used my card top-up but all of the money is missing.,topping_up_by_card,banking,train,top_up_failed,0.99
+What is the exchange fee that is charged?,exchange_charge,banking,train,exchange_charge,0.99
+I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.,pending_card_payment,banking,train,error,0.0
+Why didn't my transfer to a beneficiary go through?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+I want to exchange USD and GBP with the app,exchange_via_app,banking,train,exchange_rate,0.99
+Are there any restrictions for the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+The atm wouldn't give out cash,declined_cash_withdrawal,banking,train,atm_support,0.99
+Is there a way yo change my PIN?,change_pin,banking,train,change_pin,0.99
+how to get new card after atm eats it,card_swallowed,banking,train,card_not_working,0.99
+What limits are there on the virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can you please explain how to transfer money using the bank transfer process?,transfer_into_account,banking,train,transfer_into_account,0.99
+I cannot get my disposable virtual card to work,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,train,declined_card_payment,0.99
+Are there any restrictions on where I use this card?,card_acceptance,banking,train,country_support,0.99
+I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?,top_up_failed,banking,train,top_up_failed,0.99
+Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.,cancel_transfer,banking,train,failed_transfer,0.99
+How do I transfer funds if I am paid in GBP?,receiving_money,banking,train,country_support,0.99
+"My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?",pending_top_up,banking,train,top_up_failed,0.99
+I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.,request_refund,banking,train,order_physical_card,0.99
+I would like to get help from someone in your customer service department with assisting me with activating my card.,activate_my_card,banking,train,activate_my_card,0.99
+What kind of fiat currencies are supported for holding and exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+"After my checque or cash deposit, my balance didn't update.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Where is the top-up verification code sent?,verify_top_up,banking,train,transfer_timing,0.99
+"I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?",transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+how long should I expect to wait for my card to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+Some cash shows up on my app.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why was I charged a fee for withdrawing money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+My card isn't working at all. What happened?,card_not_working,banking,train,card_not_working,0.99
+Remove my account immediately.,terminate_account,banking,train,terminate_account,0.99
+Why is it failing to top-up?,top_up_failed,banking,train,top_up_limits,0.99
+Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.,compromised_card,banking,train,error,0.0
+At what places accept my card?,card_acceptance,banking,train,card_acceptance,0.99
+Could you please freeze my card immediately?,lost_or_stolen_card,banking,train,revert_card_payment,0.99
+My payment didn't work and the money is in back in my account.,reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+The funds I transferred are not in my account,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+My account shows a direct debit charge that I have never seen before,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+where do you have locations at,country_support,banking,train,country_support,0.99
+Help me activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+"I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?",declined_card_payment,banking,train,declined_card_payment,0.99
+Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.,pending_top_up,banking,train,error,0.0
+Can you tell me why I was charged $1 for a transaction?,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Will the PIN come separately?,get_physical_card,banking,train,change_pin,0.99
+I got cash abroad and need to check the exchange rate,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Is there a way to link cards if I have one of yours?,card_linking,banking,train,card_linking,0.99
+"Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?",transfer_not_received_by_recipient,banking,train,error,0.0
+"I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?",direct_debit_payment_not_recognised,banking,train,error,0.0
+How old do you need to be to have an account?,age_limit,banking,train,age_limit,0.99
+How to access my virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What currencies do you accept for adding money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Can I top up any amount?,top_up_limits,banking,train,top_up_limits,0.99
+What should I do if someone else used my card?,compromised_card,banking,train,lost_or_stolen_card,0.99
+why do I have a pending payment?,pending_card_payment,banking,train,transfer_timing,0.99
+I would like to get an account for my child.,age_limit,banking,train,order_physical_card,0.99
+why has a cash withdrawal charged me?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why didn't I receive the correct exchange rate for an item that I purchased?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What do I need to do in order to get a new card?,order_physical_card,banking,train,order_physical_card,0.99
+What if I need to use GBP instead of USD?,exchange_via_app,banking,train,exchange_rate,0.99
+I checked my account today and saw that I was charged an extra pound that I did not spend.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I believe my top up did not work.,top_up_failed,banking,train,top_up_failed,0.99
+"My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?",top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+Card payment is showing as pending,pending_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Will I be charged any fee for receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+"Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.",failed_transfer,banking,train,failed_transfer,0.99
+"for god sake, just delete my account i am sick of this",terminate_account,banking,train,terminate_account,0.99
+I no longer want this can i cancel my purchase?,request_refund,banking,train,declined_transaction,0.99
+I wanted to know about a pending dollar that is on my statement.,extra_charge_on_statement,banking,train,pending_cash_withdrawal,0.99
+"My transfer is pending, why?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I am still waiting for verification.  Can I use my account before I am verified?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+why is there a fee for the transfer I made?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Who do I talk to for transactions debited twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+The fee charged when I changed rubles into British pounds was too much.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where is the option to top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+My credit card did not go through. Can you see if it has insufficient funds?,top_up_failed,banking,train,declined_cash_withdrawal,0.99
+Help me change my PIN.,change_pin,banking,train,change_pin,0.99
+"Something is wrong, my top-up is gone and I don't know what happened to my money.",top_up_reverted,banking,train,top_up_failed,0.99
+My card payment failed.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"I used to know my password, but not anymore.",passcode_forgotten,banking,train,passcode_forgotten,0.99
+are SWIFT transfers an option?,top_up_by_bank_transfer_charge,banking,train,unsupported_transfer_method,0.99
+I topped up my account but the money isn't there now.,topping_up_by_card,banking,train,top_up_failed,0.99
+How do I complete the ID check?,verify_my_identity,banking,train,verify_identity,0.99
+why is there a fee for a payment on my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I found the exchange rate for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there any way to know how the transaction got on my account?,card_payment_not_recognised,banking,train,pending_transfer,0.98
+Transaction refund missing from my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+Can you please explain to me why there is an extra €1 fee in my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Who can request disposable cards?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+What do I need to do to get my salary through this?,receiving_money,banking,train,request_refund,0.99
+I can't see my top up in my wallet!,topping_up_by_card,banking,train,top_up_failed,0.99
+I'm interested in learning more about product refunds.,request_refund,banking,train,request_refund,0.99
+Today I was out eating and my card was declined. Why's that?,card_not_working,banking,train,declined_card_payment,0.99
+What should I do if I think that someone might be using me card?,compromised_card,banking,train,declined_card_payment,0.99
+"Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Should my top up still be pending?,pending_top_up,banking,train,pending_top_up,0.99
+"The other bank confirmed a transfer I made, but this account is not reflecting it yet.",balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+IS there a fee to exchange currency?,exchange_charge,banking,train,exchange_charge,0.99
+May I get my salary paid out in a different currency?,receiving_money,banking,train,exchange_rate,0.99
+I want to get a virtual card!,getting_virtual_card,banking,train,getting_virtual_card,1.0
+Why do transfers get declined?,declined_transfer,banking,train,declined_transfer,0.99
+Can I get a card in the US?,country_support,banking,train,country_support,0.99
+Does it cost me to add cash?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+why have i not got my new card?,card_arrival,banking,train,unable_to_verify_identity,0.99
+I deposited money but my balance hasn't been updated yet.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I must change my PIN as soon as possible.,change_pin,banking,train,change_pin,0.99
+"I'd like to get a refund for something I bought, is that possible?",request_refund,banking,train,request_refund,0.99
+why was i charged a fee to transfer,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+What is the charge for receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+I want to have multiple currencies in my account if possible.,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I was charged a fee for withdrawing cash.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How long does it take for a refund to appear?,Refund_not_showing_up,banking,train,request_refund,0.99
+Is the verification number on the top up card,verify_top_up,banking,train,top_up_limits,0.99
+I don't want to give you all my identify details.,why_verify_identity,banking,train,why_verify_identity,0.99
+It's been a week since you sent my card and I still don't have it.,card_arrival,banking,train,lost_or_stolen_card,0.99
+"I'm trying to verify my top-up card, but I can't find the code...?",verify_top_up,banking,train,verify_top_up,0.99
+"Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages.",declined_card_payment,banking,train,error,0.0
+The ATM is showing it gave me the money I requested but I didn't get that amount.,wrong_amount_of_cash_received,banking,train,error,0.0
+Why was I charged a fee for my card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Will I receive a new card when mine expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+The app doesn't believe that I am myself,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Can my teenager have an account?,age_limit,banking,train,age_limit,0.99
+I was charged an additional amount of money for making a purchase with my card,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"Please, tell me why I can't have the funds I deposited a week ago? I need the money now.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+I would like to reactivate a card and wondered if that could be done?,card_linking,banking,train,activate_my_card,0.99
+What currencies does google pay top up accept?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I can't get my Google Pay Top to work. Are there any issues on your end?,apple_pay_or_google_pay,banking,train,virtual_card_not_working,0.99
+My card never arrived.,card_arrival,banking,train,card_arrival,0.99
+My top up doesn't work,top_up_failed,banking,train,top_up_failed,0.99
+My card has gone missing.,lost_or_stolen_card,banking,train,lost_or_stolen_card,1.0
+Do you offer cards for those in other countries?,country_support,banking,train,country_support,0.99
+How can receive a physical card,order_physical_card,banking,train,order_physical_card,0.99
+why top up is not working even if I got my American Express in Apple Bay?,apple_pay_or_google_pay,banking,train,top_up_failed,0.99
+from where are coming your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How much is it to buy another card? I was hoping to buy another one.,getting_spare_card,banking,train,order_physical_card,0.99
+Do you offer SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,fiat_currency_support,0.99
+Where can i top my card for free?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+"For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I have transfered to my account before but it is being declined now?,declined_transfer,banking,train,declined_transfer,0.99
+I made a payment but the app cancelled it.,reverted_card_payment?,banking,train,failed_transfer,0.99
+"Which card would I get, Visa or Mastercard?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why have I been charged a small fee to use my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Do I get  a mastercard and visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How do I validate my identity.,verify_my_identity,banking,train,verify_my_identity,0.99
+I'm still waiting on my new card to be delivered!,card_arrival,banking,train,card_arrival,0.99
+How is the exchange rate doing?,exchange_rate,banking,train,exchange_rate,0.99
+Can I use this app to change money?,exchange_via_app,banking,train,exchange_rate,0.99
+Is there any limits I should know about if I'm going to use a disposable virtual card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"i am express delivering my card to the us, how long will that take",card_delivery_estimate,banking,train,card_arrival,0.99
+I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How do I prove I am who I am?,verify_my_identity,banking,train,verify_my_identity,0.99
+where do I top up my google pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Will any ATM's decline my card?,atm_support,banking,train,atm_support,0.99
+Why did I get less cash than what I asked in the ATM?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+The app does not believe that I am myself,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Why has my payment been reversed?,reverted_card_payment?,banking,train,declined_payment,0.99
+"I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+I am not able to see the card PIN anywhere?,get_physical_card,banking,train,passcode_forgotten,0.99
+I have not seen any changes in my account balance(s) after making a transfer.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I need help proving that this is really me and to verify my identity.,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+How much will I be charged for a cross-currency exchange?,exchange_charge,banking,train,exchange_rate,0.99
+Where do we mail the card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"I am not supposed to be charged a cash withdrawal fee, but I was.",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Guide me on how to unblock my PIN,pin_blocked,banking,train,passcode_forgotten,0.99
+My card hasn't arrived.,card_arrival,banking,train,card_arrival,0.99
+My phone has been stolen.  How can I make sure no one uses my account from it?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Exchange fee help?,exchange_charge,banking,train,exchange_rate,0.99
+"I must quickly transfer something from China, and I need to know how long it will take.",transfer_timing,banking,train,transfer_timing,0.99
+"Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.",top_up_reverted,banking,train,unable_to_verify_identity,0.99
+My plans may change so I may need to change from GBP to AUD.,exchange_via_app,banking,train,exchange_rate,0.99
+My card isn't letting me purchase something and I wanted to know why.,beneficiary_not_allowed,banking,train,card_not_working,0.99
+How do I add my card to the app once I get it?,card_linking,banking,train,getting_virtual_card,0.99
+How old does one need to be?,age_limit,banking,train,age_limit,0.99
+I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.,transfer_fee_charged,banking,train,error,0.0
+"The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+How long is the wait for my card?,card_delivery_estimate,banking,train,card_arrival,0.99
+What should I do since my card is trapped in the ATM?,card_swallowed,banking,train,card_not_working,0.99
+Can someone assist me with updating my account details with changing my last name?,edit_personal_details,banking,train,edit_personal_details,0.99
+Why is there extra cash in my account?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Looks like my top up failed.,top_up_failed,banking,train,top_up_failed,0.99
+I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?,failed_transfer,banking,train,error,0.0
+Why did the funds for one of my purchase come back to my account?,reverted_card_payment?,banking,train,request_refund,0.99
+why was a transfer declined,declined_transfer,banking,train,declined_transfer,0.99
+How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a reason to why I was charged twice for a transaction?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Card delivery services? Where?,order_physical_card,banking,train,card_delivery_estimate,0.99
+Why was I charged extra when paying with card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can turn my money into another currency?,exchange_via_app,banking,train,exchange_rate,0.99
+I was charged an extra pound for no reason. Why is that?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+What forms of payment do you accept?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Will this card work all over the world?,card_acceptance,banking,train,country_support,0.99
+How can I add money to my account from another account I have?,transfer_into_account,banking,train,transfer_into_account,0.99
+What kind of ATMs would this card be accepted at?,atm_support,banking,train,card_acceptance,0.99
+I was not distributed all of cash that I requested,wrong_amount_of_cash_received,banking,train,pending_cash_withdrawal,0.99
+I made an online purchase and the order has not shown up. Give me my money back.,request_refund,banking,train,request_refund,0.99
+How do I go about unlocking a pin?,pin_blocked,banking,train,passcode_forgotten,0.99
+"I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?",pending_top_up,banking,train,top_up_failed,0.99
+How do I get my card back quickly from a bank machine that it?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+The wrong account was used during a transaction.,cancel_transfer,banking,train,declined_cash_withdrawal,0.99
+I'm not seeing my cash deposit showing up in my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+i haven't received my order and want a refund,request_refund,banking,train,request_refund,0.99
+Why have I not yet received my virtual card?,getting_virtual_card,banking,train,unable_to_verify_identity,0.99
+When will the money be made available in my account?,transfer_timing,banking,train,transfer_timing,0.99
+Why can't my beneficiary access my account?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+"If I exchange currencies frequently, is there a discount?",exchange_charge,banking,train,exchange_rate,0.99
+"Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+When will my top-up happen?,pending_top_up,banking,train,top_up_timing,0.99
+I have lost my phone or it has been stolen.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,1.0
+Can you tell me what the cash withdrawal is in my statement?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.",activate_my_card,banking,train,activate_my_card,0.99
+I contacted the seller and he won't respond.  Please just refund me my  money.,Refund_not_showing_up,banking,train,request_refund,0.99
+How do I access the option to top up?,automatic_top_up,banking,train,top_up_limits,0.99
+I have zero dollars in my account. Can I submit additional funds via bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+"I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I was charged a fee with my cash withdrawal that I shouldn't have been charged.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I was charged a fee for a transfer.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can this app take my salary?,receiving_money,banking,train,unsupported_payment_method,0.99
+What is your check-cashing policy?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_charge,0.99
+How do I get a new card sent to China?,card_about_to_expire,banking,train,order_physical_card,0.99
+"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,train,declined_card_payment,0.99
+I would like to know how exchange rates are calculated when transferring funds.,exchange_rate,banking,train,exchange_rate,0.99
+Are there discounts for frequent currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+Seems like my transfer was declined how come?,declined_transfer,banking,train,declined_transfer,0.99
+my transfer isn't there,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Will the duplicated payment be refunded?,transaction_charged_twice,banking,train,request_refund,0.99
+I was charged for the same thing twice,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What is this fee showing up in my account for?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"There has been an unusual withdrawal from my account, can you help?",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I tried using a check to update my balance, but it isn't work? Is something wrong?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+There is the same transaction showing more than once.,transaction_charged_twice,banking,train,declined_transfer,0.99
+Too many times I entered the incorrect PIN.  How can I get my account unblocked?,pin_blocked,banking,train,pin_blocked,0.99
+"I want to do a bank transfer to this bank, from an account at another bank.",transfer_into_account,banking,train,transfer_into_account,0.99
+I would like to dispute a direct debit transaction,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How do I fix a transaction to the wrong account?,cancel_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is there any way to see my card in the app?,card_linking,banking,train,card_linking,0.99
+"There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_charge,0.99
+I an not sure but it looks as if a card payment I made was cancelled.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+I am seeing in the App a some cash withdrawal that does not belong to me,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Is there a disposable virtual card option?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Why is there an identify check?,why_verify_identity,banking,train,verify_my_identity,0.99
+I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+Do you have any age limit?,age_limit,banking,train,age_limit,0.99
+Where is my top-up verification code?,verify_top_up,banking,train,verify_my_identity,0.99
+I am having trouble activating my card.,activate_my_card,banking,train,activate_my_card,0.99
+Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I recently deposited a cheque and cannot find the cash from it.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The card that I have isn't working. This is the physical card.,card_not_working,banking,train,card_not_working,0.99
+"I have the funds, why can I not use my top-up?",top_up_failed,banking,train,top_up_failed,0.99
+I purchased an item and the exchange rate was wrong,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are disposable virtual cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I have been charged for one thing two times.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Can you tell me what are disposable cards for?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+I'm still waiting on a payment,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+What types of foreign money can be used with this service.?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+How do I see my updated balance after I make a cheque or cash deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why would my transfer be declined?,declined_transfer,banking,train,declined_transfer,0.99
+I didn't get a PIN yet. What gives?,get_physical_card,banking,train,passcode_forgotten,0.99
+How do I get unblocked?,pin_blocked,banking,train,pin_blocked,0.99
+I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?,pending_top_up,banking,train,error,0.0
+Can I receive my salary with this in another currency?,receiving_money,banking,train,exchange_rate,0.99
+can I use my card before identity verification?,why_verify_identity,banking,train,why_verify_identity,0.99
+How soon do cards arrive after I order them?,card_delivery_estimate,banking,train,card_arrival,0.99
+"I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?",pending_transfer,banking,train,unable_to_verify_identity,0.99
+The exchange rate is incorrect on an item I recently purchased in a foreign country.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+What is the average pending time for a transaction?,pending_transfer,banking,train,oos,0.99
+I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?,failed_transfer,banking,train,direct_debit_payment_not_recognised,0.99
+I have a fee listed for a transfer.,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Why would my top up be reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+Can you tell me about these disposable virtual cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+Google Pay Top up isn't working,apple_pay_or_google_pay,banking,train,transfer_into_account,0.99
+Is there a certain age I need to be?,age_limit,banking,train,age_limit,0.99
+The rate applied to my purchase in a foreign currency was wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long am I to wait before the transfer gets to my account?,transfer_timing,banking,train,transfer_timing,0.99
+Why hasn't my transfer gone through,failed_transfer,banking,train,unable_to_verify_identity,0.99
+The amount of cash i have received is not correct.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Help!  The app says I took out cash but I didn't!,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+When I got cash I was charged an extra fee!  Explain!,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Where do I look for cash top up?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+If I top up using a European card is there a charge?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+how come when i got cash the exchange rate was different than it should be,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+"Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.",cash_withdrawal_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I have an outgoing transaction,pending_transfer,banking,train,transfer_into_account,0.99
+Please help me unblock my pin which I put the wrong one too many times.,pin_blocked,banking,train,pin_blocked,0.99
+Why isn't my cash deposit showing up in my account? I deposited it this morning.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+How can I cancel my transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+Show me how can my friends top up my account.,topping_up_by_card,banking,train,top_up_by_card,0.99
+Will I be charged for transfers?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Can I reset the passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why am I having trouble withdrawing cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My card was stolen,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How do I use the disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I can't get cash from the ATM!,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How can I request cash back? The ATM just gave me a different amount than what I've been charged though...,wrong_amount_of_cash_received,banking,train,error,0.0
+Why are you charging me for ATM withdrawal? It has always been free before.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.",request_refund,banking,train,declined_transfer,0.99
+Can cards be delivered? Where?,order_physical_card,banking,train,order_physical_card,0.99
+I have been charged twice for the same thing!,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?,Refund_not_showing_up,banking,train,error,0.0
+"I did not get my virtual card yet, Why?",getting_virtual_card,banking,train,getting_virtual_card,0.99
+Is there a limit for the amount I can top up?,top_up_limits,banking,train,top_up_limits,0.99
+Tell me how to delete my account.,terminate_account,banking,train,terminate_account,0.99
+Why has my top up been returned?,top_up_reverted,banking,train,top_up_failed,0.99
+how do i get a new card,order_physical_card,banking,train,order_physical_card,0.99
+Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.,declined_card_payment,banking,train,error,0.0
+Please can i get a disposable virtual card as well?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+My transfer didn't complete. Why can't I access funds?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+why do you verify the top up,verify_top_up,banking,train,verify_source_of_funds,0.99
+Why isn't my Google Pay top up working for me? Did I do something wrong?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"I want to use my card, how would I activate it?",activate_my_card,banking,train,activate_my_card,0.99
+What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.,failed_transfer,banking,train,declined_card_payment,0.99
+If my card was lost or stolen can I re-link it?,card_linking,banking,train,lost_or_stolen_card,0.99
+I placed a cash deposit in my account but I can't see it yet.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Will it take more than 3 days for my transfer to reach my account?,transfer_timing,banking,train,transfer_timing,0.99
+Is there a way to top-up when it reaches a certain balance?,automatic_top_up,banking,train,top_up_limits,0.99
+I need to cancel a transaction please!,cancel_transfer,banking,train,cancel_transfer,0.99
+My card is stuck inside the ATM.,card_swallowed,banking,train,card_arrival,0.99
+Could you send me and up date on the arrival of my card?,card_arrival,banking,train,card_arrival,0.99
+I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+why was i charged a small amount,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!",top_up_failed,banking,train,top_up_limits,0.99
+Where Is the top up verification code found?,verify_top_up,banking,train,edit_personal_details,0.99
+I want to get a Visa,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+I would like to know what exchange rates you use?,exchange_rate,banking,train,exchange_rate,0.99
+"I need to get a card, how do I do that?",order_physical_card,banking,train,get_physical_card,0.99
+Is it possible to get a disposable virtual card as well?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+"I need to add a serious amount of cash to my card, how do I do that?",top_up_limits,banking,train,transfer_into_account,0.99
+Can I make a contactless payments?,contactless_not_working,banking,train,contactless_not_working,0.99
+please cancel the transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+I was given the wrong exchange rate when getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+The ATM took my card.,card_swallowed,banking,train,card_not_working,0.99
+I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What is the max top-up?,top_up_limits,banking,train,top_up_limits,0.99
+"I got my American Express in Apple Pay, why is top up not working in my country?",apple_pay_or_google_pay,banking,train,country_support,0.99
+If my card payment isn't working what do I do?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.",transfer_fee_charged,banking,train,error,0.0
+I'd like to order another card,getting_spare_card,banking,train,order_physical_card,0.99
+I got a fee when paying with my card,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I want to change my pin number from an ATM. Is this possible?,change_pin,banking,train,change_pin,0.99
+Does a US transfer take long,transfer_timing,banking,train,transfer_timing,0.99
+What ATMs can I use my card at?,atm_support,banking,train,atm_support,0.99
+"I need my card topped up,",topping_up_by_card,banking,train,top_up,0.99
+"I am trying to exchange AUD for GBP, how do I do that?",exchange_via_app,banking,train,exchange_rate,0.99
+what is the limit for top-ups?,top_up_limits,banking,train,top_up_limits,1.0
+Do you have a list of the cards and currencies supported?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What identification is required to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+Please help me change my PIN.,change_pin,banking,train,change_pin,0.99
+How long before transferred money shows up?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I returned an item but don't see it on my account?,Refund_not_showing_up,banking,train,declined_cash_withdrawal,0.99
+I have never been charged a card payment fee before. Why did this change?,card_payment_fee_charged,banking,train,change_in_fee_structure,0.99
+I have an unknown direct debit payment on my account,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can I use my social security card as a form of identity?,verify_my_identity,banking,train,why_verify_identity,0.99
+I need my card frozen cause it was used without my consent to take money out. It was in an odd place.,cash_withdrawal_not_recognised,banking,train,error,0.0
+I'm concerned because my cash withdrawal is pending.,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Do the disposable cards have any restrictions on them?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I don't know if I made this payment on my card.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+My money is all gone. What ways are okay to add money to my account?,transfer_into_account,banking,train,add_money_to_account,0.99
+Please help me.  My card is missing.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How long do deposits take to appear? I've been waiting for more than a week and need the money!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I have a new phone number and need to edit my contact information.,edit_personal_details,banking,train,edit_personal_details,0.99
+Are there any top-up limits that I must follow?,top_up_limits,banking,train,top_up_limits,0.99
+Please explain why the funds I added were returned to my account.,top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+How long does it take for my physical card to be delivered.,card_delivery_estimate,banking,train,order_physical_card,0.99
+Why were there additional charges when I transferred funds?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I thought I lost my card but I found it today, so I would like to reactivate it.",card_linking,banking,train,activate_my_card,0.99
+What do i do to get a physical card?,order_physical_card,banking,train,get_physical_card,0.99
+How much longer until I get my new card?,card_arrival,banking,train,card_arrival,0.99
+How long does a top-up take to go through?,pending_top_up,banking,train,top_up_limits,0.99
+Help me create several temp cards every day.,disposable_card_limits,banking,train,getting_virtual_card,0.99
+"I do not need GBP, I need AUD, how do I convert it?",exchange_via_app,banking,train,exchange_rate,0.99
+"my card was refused, why?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Are you going to charge me to top up my card?,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+What is the charge for exchanging currencies?,exchange_charge,banking,train,exchange_charge,0.99
+Can I use my account before the identity verification is complete?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+In the App I see a payment that is not mine.,card_payment_not_recognised,banking,train,card_not_working,0.99
+How do I link an existing card?,card_linking,banking,train,card_linking,0.99
+Help me figure out how to link the new card.,card_linking,banking,train,card_linking,0.99
+I was charged an extra pound.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What steps do I take to unblock my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+I have an unauthorized charge.,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+"For some reason, the money I added was returned.",top_up_reverted,banking,train,request_refund,0.99
+Why am I unable to withdraw money even though in the past I've done it just fine?,declined_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+"So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?",failed_transfer,banking,train,unable_to_verify_identity,0.99
+Where do I have access to a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Why isn't my topup working?,top_up_failed,banking,train,top_up_failed,0.99
+"I purchased something abroad, and the exchange rate that was applied was wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+how long until a cash withdrawal will show on my account,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I am in desperate need to transfer funds from another account that i have into this one, how do i do that?",transfer_into_account,banking,train,transfer_into_account,0.99
+what currencies can I receive my salary in with this?,receiving_money,banking,train,supported_cards_and_currencies,0.99
+How do I go about verifying the top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+"Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money",pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+I made a transfer and was charged an extra fee!,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How long does transfer from the US take?,transfer_timing,banking,train,transfer_timing,0.99
+I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Do I have to go somewhere to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+"Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?",pending_cash_withdrawal,banking,train,pending_transfer,0.99
+"I did a bank transfer to top up, but the money is not available.",top_up_failed,banking,train,transfer_not_received_by_recipient,0.99
+What does it mean if my top-up has not gone through?,pending_top_up,banking,train,top_up_failed,0.99
+And do you have virtual cards instead of physical ones?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Is there a transaction limit on a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.,card_payment_fee_charged,banking,train,error,0.0
+How do the foreign exchange rates work?,exchange_rate,banking,train,exchange_rate,0.99
+is there a limit on top ups,top_up_limits,banking,train,top_up_limits,0.99
+I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I purchased something abroad but the exchange rate is incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.,transaction_charged_twice,banking,train,declined_card_payment,0.99
+"I tried topping up my account but it failed, can you help me?",top_up_failed,banking,train,top_up_failed,0.99
+"Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.",cancel_transfer,banking,train,cancel_transfer,0.99
+"Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.",request_refund,banking,train,error,0.0
+I see an unfamiliar Direct Debit payment.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why didn;t my payment work,declined_card_payment,banking,train,unable_to_verify_identity,0.99
+when should I receive my refund,Refund_not_showing_up,banking,train,request_refund,0.99
+do i need to add money before i order a card,order_physical_card,banking,train,order_physical_card,0.99
+I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.,declined_transfer,banking,train,transfer_declined,0.99
+What am I going to need in order to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+What does the decline message mean,declined_transfer,banking,train,declined_card_payment,0.99
+I don't recognize this debit transaction in my billing statement?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"On a card top-up, where can I verify?",verify_top_up,banking,train,verify_top_up,0.99
+I don't know the code for the app.,passcode_forgotten,banking,train,get_disposable_virtual_card,0.99
+"I deposited some cash but it hasn't shown up in my account yet, what's going on?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to change my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+I am interested in changing my personal details.,edit_personal_details,banking,train,edit_personal_details,0.99
+What can I do with a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Is it ok for a friend to send me money?,receiving_money,banking,train,receiving_money,0.99
+Please list what fiat currencies are supported for both holding and exchanging.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Please tell me why I was charged additionally when I used the card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What is the process for getting an actual physical card?,order_physical_card,banking,train,order_physical_card,0.99
+what can I do if I got my American Express in Apple Bay but top up is not working?,apple_pay_or_google_pay,banking,train,top_up_failed,0.99
+Can I transfer my paycheck to the account?,receiving_money,banking,train,transfer_into_account,0.99
+"Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending",pending_top_up,banking,train,error,0.0
+What is the status of my top up?,top_up_reverted,banking,train,top_up_limits,0.99
+"There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?",reverted_card_payment?,banking,train,request_refund,0.99
+"I tried to make a top-up and it was canceled, why is that?",top_up_reverted,banking,train,top_up_failed,0.99
+Can I make transfers before my identity verification?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I change currency type?,exchange_via_app,banking,train,error,0.0
+When will my top up be approved?,pending_top_up,banking,train,top_up_limits,0.99
+A transfer to my account was denied.,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+What should I do if I can't use my card?,card_not_working,banking,train,card_not_working,0.99
+What are the fiat currencies used?,fiat_currency_support,banking,train,fiat_currency_support,1.0
+I need to know what these extra charges are on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Will I be charged for a top off transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+How long does it take for money to transfer as my balance hasn't been updated,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How can i get a refund for something i just bought?,request_refund,banking,train,request_refund,0.99
+I think someone has hacked my card!,compromised_card,banking,train,declined_card_payment,0.99
+I tried to top up but the app rejected it.,top_up_failed,banking,train,top_up_failed,0.99
+Why did my card payment not work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I can't get my card out of the ATM,card_swallowed,banking,train,card_not_working,0.99
+My passcode was denied.,passcode_forgotten,banking,train,pin_blocked,0.99
+What do I do?  My card is broken.,card_not_working,banking,train,card_not_working,0.99
+Is there a top-up fee if you add money in USD?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+What fees to you have for top ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+"It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?",pending_top_up,banking,train,pending_transfer,0.99
+Balance is not up to date.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Will you tell me how I am supposed to use the disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Please let me know how to place an order for a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.,cash_withdrawal_charge,banking,train,transfer_timing,0.95
+I'm not happy with service and would like to delete this account.,terminate_account,banking,train,terminate_account,0.99
+My transfer hasn't arrived,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Someone might have had access to my card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Do I have to pay for a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+"How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?",transfer_timing,banking,train,transfer_timing,0.99
+I can't seem to get my virtual card to work.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Is there a way to top up using my Apple Watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why was my new card declined?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+My transaction went through but I was charged a fee. Why?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Problems with my top up,top_up_failed,banking,train,top_up_limits,0.99
+How do I go about topping up with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+When will my cash withdrawal show/,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why isn't this accepting my identity?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+How long is the delivery time to the US?,card_delivery_estimate,banking,train,country_support,0.99
+I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+"I transferred some money recently and saw a fee on my account, what's that for?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I'm looking to get an additional card.,getting_spare_card,banking,train,get_disposable_virtual_card,0.99
+Are you available in my country?,country_support,banking,train,country_support,0.99
+HOW LONG THE CARD VALIDITY,card_not_working,banking,train,card_about_to_expire,0.99
+"How long does the ""pending"" period of a transfer take?",pending_transfer,banking,train,transfer_timing,0.99
+Is it possible to get one the your cards in the EU?,country_support,banking,train,country_support,0.99
+Can you tell me the countries you operate in?,country_support,banking,train,country_support,1.0
+What's the process for topping up my card?,topping_up_by_card,banking,train,topping_up_by_card,0.99
+My card needs to be activated.,activate_my_card,banking,train,activate_my_card,0.99
+I need to cancel a transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+what is the leadtime for a new card to show up in the mail?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Whats the maximum disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How long do bank transfers take to clear,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+the exchange rate I got for cash was wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is the extra €1 on my statement for?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is there a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Do you accept credit cards from the US,supported_cards_and_currencies,banking,train,country_support,0.99
+Does Apple Watch support the topping-off of my account?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why did my payment not go through why did it cancel?,reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+Need help to get my card to work.,card_not_working,banking,train,card_not_working,0.99
+"What, if any, is the limit  for auto top-up?",automatic_top_up,banking,train,auto_top_up_limits,0.99
+i need to proof my identity to you why and how?,why_verify_identity,banking,train,why_verify_identity,0.99
+I want to know your exchange rates.,exchange_rate,banking,train,exchange_rate,0.99
+"Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.",unable_to_verify_identity,banking,train,verify_my_identity,0.99
+How do I turn on my new card?,activate_my_card,banking,train,activate_my_card,0.99
+Why was I double charged?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Can I unblock my PIN in the app?,pin_blocked,banking,train,passcode_forgotten,0.99
+Why is this payment pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Are there topping up fees if I have to transfer?,top_up_by_bank_transfer_charge,banking,train,topping_up_limits,0.99
+"I think a card payment I made was cancelled, can you check?",reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+"I put cash in my account, but I don't see it.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.",pending_cash_withdrawal,banking,train,error,0.0
+How can my boss pay me directly to the card?,receiving_money,banking,train,direct_debit_payment_not_recognised,0.99
+What does it mean when it says that I have a payment that is pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+I'm having difficulty verifying my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I can't find the virtual card,getting_virtual_card,banking,train,virtual_card_not_working,0.99
+"I've been waiting for 3 days, why is my withdrawal still pending?",pending_cash_withdrawal,banking,train,pending_transfer,0.99
+Why can't I topup my account?,top_up_failed,banking,train,top_up_failed,0.99
+I have a card payment that I don't recognize. What should I do?,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+What are the maximum amount you can do for auto top-up?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+How can disposable cards be used?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+What's my pin number?,get_physical_card,banking,train,passcode_forgotten,0.99
+Why was my top-up declined?,top_up_reverted,banking,train,top_up_failed,0.99
+I can't find out how to top-up my account using cash.,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+My balance is not what I thought it was following an ATM withdrawal,pending_cash_withdrawal,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What are eligible holding and exchange currencies?,fiat_currency_support,banking,train,exchange_rate,0.99
+Can I transfer my payroll to the bank?,receiving_money,banking,train,transfer_into_account,0.99
+How long will a cash withdrawal be pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Am I able to use my American Express to add money to my account balance?,supported_cards_and_currencies,banking,train,unsupported_cards_and_currencies,0.99
+"Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.",beneficiary_not_allowed,banking,train,exchange_rate,0.99
+Someone mugged my and stole everything.  I can't use the app.  What should I do?,lost_or_stolen_phone,banking,train,error,0.0
+how can i exchange currencies,exchange_via_app,banking,train,exchange_rate,0.99
+How are exchange rates calculated at this bank?,exchange_rate,banking,train,exchange_rate,0.99
+I got charged in double and want a refund,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+How do I make my card appear on the app?,card_linking,banking,train,get_physical_card,0.99
+"I want to reset my passcode, how can I do that?",passcode_forgotten,banking,train,passcode_forgotten,0.99
+I need more than one disposable card,disposable_card_limits,banking,train,disposable_card_limits,0.99
+My card payment won't work.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"My details need to be changed, how can I do so?",edit_personal_details,banking,train,edit_personal_details,0.99
+My transfer was rejected,declined_transfer,banking,train,declined_transfer,0.99
+Please tell me what this direct debit in my statement is,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I would like to change my adress,edit_personal_details,banking,train,edit_personal_details,0.99
+How do I top up my account with a bank transfer?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+Which countries do you currently support?,country_support,banking,train,country_support,1.0
+Are there any fees associated with receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+My card is no longer lost. How do I enter it back into the app?,card_linking,banking,train,getting_virtual_card,0.99
+I saw I was charged extra for money I withdrew?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Will I get a Visa card or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"Why, when paying with the card, was I charged an extra fee?",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where in the app do I link a new card?,card_linking,banking,train,card_linking,0.99
+How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund,request_refund,banking,train,error,0.0
+Can I get an auto Top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+I already have a card and want to link it,card_linking,banking,train,card_linking,0.99
+I did not get enough cash,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"My card payment has been declined, why?",declined_card_payment,banking,train,declined_card_payment,0.99
+How many days do I have to wait for the transfer to reach my account?,transfer_timing,banking,train,transfer_timing,0.99
+"I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?",change_pin,banking,train,error,0.0
+My top-up was declined,top_up_failed,banking,train,top_up_failed,0.99
+My transfer still says pending,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"This is terrible, i want to delete my account",terminate_account,banking,train,terminate_account,0.99
+My things were stolen and I need to know if I can still use this app.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+I'm trying to take money from my account but its not letting me. Help!,declined_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+What are the details of disposable card limitations?,disposable_card_limits,banking,train,disposable_card_limits,1.0
+What is delivery speed to the United States?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+how long does it take to get my card i am in a rush,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+How old can one use your service?,age_limit,banking,train,age_limit,0.99
+I didn't set up a direct debit payment on my account.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I received an extra charge for using the card. Why?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I exchange currencies with this,exchange_via_app,banking,train,exchange_rate,0.99
+"Some cash was withdrawn in the app, but I did not do it.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why can't I see the top up I made?,topping_up_by_card,banking,train,top_up_failed,0.99
+What do I have to do to get the contactless to work?,contactless_not_working,banking,train,contactless_not_working,0.99
+I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Do you have a problem with EUR exchanges?,fiat_currency_support,banking,train,exchange_rate,0.99
+"I don't think the transaction has gone through, so can I cancel a transfer?",cancel_transfer,banking,train,cancel_transfer,0.99
+I'll send a check to top up my account,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+what is the most money i can top up?,top_up_limits,banking,train,top_up_limits,0.99
+"If I'm getting my identity verified, what all do I need?",verify_my_identity,banking,train,verify_identity,0.99
+"Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?",pending_transfer,banking,train,unable_to_verify_identity,0.99
+"Please help, the atm swallowed my card, what do I do?",card_swallowed,banking,train,card_swallowed,0.99
+My new card came in.  How do I activate?,activate_my_card,banking,train,activate_my_card,0.99
+How can I top up using google pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Will I need a new card or can I put my old card back into the app?,card_linking,banking,train,put_old_card_back_in_app,0.99
+Why did my top-up not go through?,top_up_reverted,banking,train,top_up_failed,0.99
+"I have a disposable card, how many transactions can I make?",disposable_card_limits,banking,train,disposable_card_limits,0.99
+What is my money worth in other countries?,exchange_rate,banking,train,exchange_rate,0.99
+My payment did not go through because the app reverted it,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+A direct debit payment I didn't do shows in my app,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can you tell me where my funds come from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+Would I get a Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I am having some difficulty verifying my id.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?",declined_transfer,banking,train,error,0.0
+The refund isn't appearing in my account,Refund_not_showing_up,banking,train,request_refund,0.99
+What do I need to do in order to use my card I just got?,activate_my_card,banking,train,activate_my_card,0.99
+An extra fee has been added to my card payment is this correct?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Do you charge if I use a European bank card for top up?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+i bought the wrong size and would like a refund,request_refund,banking,train,request_refund,0.99
+"If I top up by card, what options do I have re: currency and card type?",supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+My phone was stolen! What do I need to do?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I need clarity on why my card is not working.,card_not_working,banking,train,card_not_working,0.99
+I noticed that there is a withdrawal in the app that is not mine.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I noticed that my card was charged more than once for one thing.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"When I went to $100, all the machine would give me was $20.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?,card_payment_wrong_exchange_rate,banking,train,extra_charge_on_statement,0.99
+I need to cancel a purchase?,request_refund,banking,train,cancel_transfer,0.99
+Can I use this app to exchange between dollars and pounds?,exchange_via_app,banking,train,exchange_rate,0.99
+There was a fee charged when I paid with my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?",pending_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+The app does not recognize who I am.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Why is this fee being charged to me after using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+I would like to make sure it is delivered on a certain date.,card_delivery_estimate,banking,train,transfer_timing,0.99
+How do I get selected for a visa card?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+"Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.",pending_top_up,banking,train,top_up_failed,0.99
+Why was my top up cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+What's up with the extra fee I got?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I need to change my home address.,edit_personal_details,banking,train,edit_personal_details,0.99
+A Bank ATM did not give my card back. What do I do now?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+What do I do if I have been charged twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.",request_refund,banking,train,request_refund,0.99
+Is the cash withdrawal going to show?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+The card payment I attempted to make failed.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"I need to refund my item, can you please help?",request_refund,banking,train,request_refund,0.99
+I need to move money from another bank to this account.,transfer_into_account,banking,train,transfer_into_account,0.99
+something is wrong with my exchange rate charge,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+We want to start a college fund for my daughter.,age_limit,banking,train,college_fund_setup,0.99
+I am still waiting for my card.,card_arrival,banking,train,card_not_working,0.99
+How can I change my name in my profile?,edit_personal_details,banking,train,edit_personal_details,0.99
+There is a cash withdrawl I don't remember.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+"I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+The exchange rate that was applied for an international purchase was wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I didn't know I was going to get charged to use my card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Do you have charges now when you pay with a card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Is there a way I can get my card expedited?,card_arrival,banking,train,get_physical_card,0.99
+Help me.  My phone has been lost or stolen!,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+Can I request a card?,order_physical_card,banking,train,order_physical_card,0.99
+Can I use it outside of Europe?,country_support,banking,train,country_support,0.99
+What should I do after I've moved and need to update my personal details?,edit_personal_details,banking,train,edit_personal_details,0.99
+My payment has been returned.,reverted_card_payment?,banking,train,request_refund,0.99
+Can you tell me how transferring money into my account works?,transfer_into_account,banking,train,transfer_into_account,0.99
+Why would my card payment not work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"So, the card PIN?",get_physical_card,banking,train,change_pin,0.99
+For some reason my card payment hasn't worked. what can I do to look into that?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why did I get charged for withdrawing cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I tried to transfer money but it didn't go through,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What is the charge for exchanging currency?,exchange_charge,banking,train,exchange_charge,0.99
+I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.,compromised_card,banking,train,declined_card_payment,0.99
+Why was a payment I made reverted?,reverted_card_payment?,banking,train,payment_not_recognised,0.99
+How long does it take for a transfer to reach my account?,transfer_timing,banking,train,transfer_timing,0.99
+How long until transfers from Europe go through?,transfer_timing,banking,train,transfer_timing,0.99
+Why is my last cheque deposit taking so long?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I was charged twice for the same thing.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Can you unblock my blocked pin?,pin_blocked,banking,train,pin_blocked,0.99
+My card don't work.,card_not_working,banking,train,card_not_working,0.99
+I can't find my PIN anywhere.,get_physical_card,banking,train,passcode_forgotten,0.99
+What is the extra fee I was charged when using an ATM?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+"So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?,declined_cash_withdrawal,banking,train,error,0.0
+What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.,compromised_card,banking,train,declined_card_payment,0.99
+The transfer on my account is not showing up.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I'm not verifying my identity.,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I have been double charged,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?,change_pin,banking,train,error,0.0
+what currencies can i use to add money to my account,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Why cant I send money to a beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+What is your currency exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+Can you help me get Top Up to work in the Apple Pay function?,apple_pay_or_google_pay,banking,train,get_top_up_by_card,0.99
+Can I be charged for exchanging foreign currency?,exchange_charge,banking,train,exchange_charge,0.99
+Why is it saying my card payment is declined when I made it?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?,transfer_not_received_by_recipient,banking,train,error,0.0
+why are all my identity details required,why_verify_identity,banking,train,verify_identity,0.99
+May I transfer a cheque into my account?,top_up_by_cash_or_cheque,banking,train,transfer_into_account,0.99
+I tried my PIN too many times and now my card won't work!,pin_blocked,banking,train,pin_blocked,0.99
+"I just topped up, and the app denied it.",top_up_failed,banking,train,top_up_failed,0.99
+I would like to request a card.,order_physical_card,banking,train,get_physical_card,0.99
+I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+Please tell me the limit to topping-up.,top_up_limits,banking,train,topping_up_limits,0.99
+Why didn't I receive the right amount of cash at the ATM?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Has my top-up gone through?,top_up_reverted,banking,train,top_up_failed,0.99
+I want to stop my account,terminate_account,banking,train,terminate_account,0.99
+Can you tell me if there are limits to disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Do you charge for sending more cards?,getting_spare_card,banking,train,transfer_fee_charged,0.99
+I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.,declined_transfer,banking,train,declined_card_payment,0.99
+Can you please explain why my transfer failed?,failed_transfer,banking,train,failed_transfer,0.99
+I need my card ASAP!,card_delivery_estimate,banking,train,card_arrival,0.99
+"Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.",reverted_card_payment?,banking,train,error,0.0
+What went wrong when I tried to do my transfer?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Where do I go to fill out the identity form?,verify_my_identity,banking,train,verify_identity,0.99
+Can you tell me why my card payment did not work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+My card activation is failing.,activate_my_card,banking,train,activate_my_card,0.99
+Can I have money of different country of origin.,fiat_currency_support,banking,train,country_support,0.99
+An extra pound was charged!,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+Why would my payment still show as pending?,pending_card_payment,banking,train,pending_transfer,0.99
+"To deliver to the US, how long will it take?",card_delivery_estimate,banking,train,order_physical_card,0.99
+"Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.",Refund_not_showing_up,banking,train,error,0.0
+I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?,card_arrival,banking,train,error,0.0
+why isnt my cash withdrawal showing,pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+How can I change my name because I just got married?,edit_personal_details,banking,train,edit_personal_details,0.99
+How long does it take for something to be delivered to the U.S?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Do you accept US credit cards?,supported_cards_and_currencies,banking,train,visa_or_mastercard,0.99
+How do I go about ordering a new bank card?,card_about_to_expire,banking,train,order_physical_card,0.99
+How do i request more physical cards?,getting_spare_card,banking,train,order_physical_card,0.99
+Is there a charge for topping up by card?,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+Do I get a card to keep in my wallet?,order_physical_card,banking,train,card_delivery_estimate,0.99
+How do i access the auto top-up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+Why is my transfer taking so long to complete?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My card doesn't work. I can't get cash out at an ATM,declined_cash_withdrawal,banking,train,card_not_working,0.99
+I want to get few more physical cards,getting_spare_card,banking,train,order_physical_card,0.99
+Why didn't this transfer work?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What are the steps to verify identity?,verify_my_identity,banking,train,why_verify_identity,0.99
+Why did I have to pay an additional amount when using my card to pay?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"Someone has stolen my phone, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+I want to cancel my account.,terminate_account,banking,train,cancel_transfer,0.99
+I topped off my card is that something you will charge me for?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Where do I go to edit my personal details on my account?,edit_personal_details,banking,train,edit_personal_details,0.99
+I have a reverted top up I made and wanted to know why it didn't go through.,top_up_reverted,banking,train,top_up_failed,0.99
+Can I use my bank account to send me more money?,transfer_into_account,banking,train,receive_money,0.99
+Why am I unable to withdrawal cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I put some money in my account the other day but now its gone? Why is this?,top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+I moved so I need to change my address. How do I do that?,edit_personal_details,banking,train,edit_personal_details,0.99
+Why haven't I received my new card yet?,card_arrival,banking,train,order_physical_card,0.99
+Can I get my money back on an item?,request_refund,banking,train,request_refund,0.99
+The exchange rate for my cash withdrawal was incorrect,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please help me find my top-up verification code,verify_top_up,banking,train,verify_top_up,0.99
+I tried to make a purchase in the store but my card was declined.,declined_card_payment,banking,train,declined_card_payment,0.99
+Is there a specific date i can have it delivered?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+the transfer went through but now it has been pending for quite a while. i need this to go through already,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I did a transfer and was charged a fee that I shouldn't have been!,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?,pending_card_payment,banking,train,error,0.0
+Do you allow currency exchanges?,fiat_currency_support,banking,train,exchange_rate,0.99
+How do I see my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Can you tell me what i steps i should take since my card was stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+What do you demand for identity verification?,verify_my_identity,banking,train,verify_my_identity,0.99
+Can I use app to unblock my card?,pin_blocked,banking,train,activate_my_card,0.99
+What can I expect if I use bank transfer to top up my account?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+Why am I getting a fee on a card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+What is a pending cash withdrawal?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,1.0
+I refuse to verify my identity.,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+What foreign exchange rate will I get?,exchange_rate,banking,train,exchange_rate,0.99
+I see a direct debit that isn't mine? How can I get my money back?,direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+What about my children?,age_limit,banking,train,oos,0.99
+how to get virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"I know there's money in my account, why did my account decline me?",declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+I can't use top up on Google Pay.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why can't I get cash from the ATM?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+"My card has not been delivered yet and its been a week since I ordered it, please help",card_arrival,banking,train,order_physical_card,0.99
+Is USD free to top up with a US card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+My billing address changed and I need to update my information.,edit_personal_details,banking,train,edit_personal_details,0.99
+What age do you have to be?,age_limit,banking,train,age_limit,1.0
+"My American express works with my apple pay, why is top up not working?",apple_pay_or_google_pay,banking,train,card_payment_not_recognised,0.99
+"It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!",request_refund,banking,train,error,0.0
+Why are my transfers and purchases keep getting declined?,declined_transfer,banking,train,declined_cash_withdrawal,0.99
+"If I need to transfer something quick from China, how long does that take?",transfer_timing,banking,train,transfer_timing,0.99
+Do you only use Visa or do you have Mastercard too?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I have a charge for something I didn't buy.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.,card_payment_not_recognised,banking,train,error,0.0
+I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?,cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+Why was my account assessed a fee?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Will you charge me if I top up by card?,top_up_by_card_charge,banking,train,topping_up_by_card_charge,0.99
+"I'm looking at my statement, and my refund is not on there.",Refund_not_showing_up,banking,train,request_refund,0.99
+Are there virtual disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+My purchases from this morning are showing up as payment pending. Can you tell me why?,pending_card_payment,banking,train,pending_transfer,0.99
+"I recently transferred some cash, but the balance has not changed.",balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+When is a payment I made with my card going to clear>,pending_card_payment,banking,train,transfer_timing,0.99
+What ATMs accept my card?,atm_support,banking,train,atm_support,0.99
+I was attempting to top up with my card but the money has vanished!,topping_up_by_card,banking,train,top_up_failed,0.99
+Why was my transfer request decline?,declined_transfer,banking,train,declined_transfer,0.99
+Can my daughter make an account?,age_limit,banking,train,get_disposable_virtual_card,0.99
+I must make several disposable cards every day.,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+I haven't received my card and am worried it is lost.,card_arrival,banking,train,lost_or_stolen_card,0.99
+My card payment has been stuck on pending. What is the problem? It should have gone through by now.,pending_card_payment,banking,train,error,0.0
+How do you determine exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+I want to cancel my card. I think someone else is using it.,compromised_card,banking,train,lost_or_stolen_card,0.99
+How long does it take for a purchase to go from pending to authorised?,pending_card_payment,banking,train,transfer_timing,0.99
+what is the correct exchange rate for getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?",top_up_reverted,banking,train,error,0.0
+I have yet to receive my virtual card,getting_virtual_card,banking,train,virtual_card_not_working,0.99
+Why would my card payment be reverted?,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+Where can I sign up for a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What's the procedure for canceling a purchase?,request_refund,banking,train,request_refund,0.99
+I don't have my card in 1 week.  Should I be worried?,card_arrival,banking,train,lost_or_stolen_card,0.99
+What is the source of your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.,transfer_fee_charged,banking,train,error,0.0
+Please help my find out why there is an odd direct debit in my records.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Explain why my card payment wouldn't go through.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How can I get my card out of the ATM?,card_swallowed,banking,train,card_arrival,0.99
+"I cannot get to my app, what should I do?",lost_or_stolen_phone,banking,train,card_not_working,0.99
+"I deposited money in the form of a cheque, but my balance has not increased.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+"I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.",Refund_not_showing_up,banking,train,request_refund,0.99
+What do I do after my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I want to know where my money comes from.,verify_source_of_funds,banking,train,why_verify_identity,0.99
+I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?,declined_transfer,banking,train,error,0.0
+What is the fee for a cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Are you located in other countries?,country_support,banking,train,country_support,0.99
+"Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.",Refund_not_showing_up,banking,train,error,0.0
+"The ATM will not let me get cash, WHY?",declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Someone must have found my card details as I don't recognize these transactions.,compromised_card,banking,train,card_payment_wrong_exchange_rate,0.95
+Do I need to verify my top-up?,verify_top_up,banking,train,verify_top_up,0.99
+"I tried to withdraw some funds from my card, but was declined. How can I get my money?",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I do not understand what this particular direct debit is ?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What form of payments can I use for topping up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"I got my American Express in Apple Pay, why is top up not working on my device?",apple_pay_or_google_pay,banking,train,contactless_not_working,0.99
+What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.,cash_withdrawal_charge,banking,train,error,0.0
+Is there an additional cost to exchange currencies?,exchange_charge,banking,train,exchange_charge,0.99
+I am looking to change my adress.,edit_personal_details,banking,train,change_pin,0.0
+My card did not go through in a shop,declined_card_payment,banking,train,card_not_working,0.99
+If I want my son to have his own account is that possible?,age_limit,banking,train,order_physical_card,0.99
+Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I was only given $20 after trying to withdraw $100,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a charge for transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Can this convert money?,exchange_via_app,banking,train,exchange_rate,0.99
+I was charged a fee when buying stuff with my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+what is the status of my refund,Refund_not_showing_up,banking,train,request_refund,0.99
+Please help revert my transaction from this morning.,cancel_transfer,banking,train,request_refund,0.99
+Why is my card being declined when I try to do a top-up? How can this be immediately resolved?,top_up_failed,banking,train,top_up_failed,0.99
+"My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.",extra_charge_on_statement,banking,train,pending_cash_withdrawal,0.99
+I couldn't transfer money to a beneficiery,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+How do I cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+The exchange rate was wrong in the foreign country I got cash in.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"If my card expires next month, will I need to order a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can I use google play as my primary app to Top up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I just looked over my statement and I don't recognize the name of a card payment.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+There are transactions that I don't recognize. What do I do if I think someone is using my card?,compromised_card,banking,train,declined_card_payment,0.99
+I can't see a refund for a return I completed recently.,Refund_not_showing_up,banking,train,request_refund,0.99
+My automatic top-up was unsuccessful,top_up_reverted,banking,train,automatic_top_up,0.99
+I am still waiting for a transfer to show up,pending_transfer,banking,train,pending_transfer,0.99
+I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.,cancel_transfer,banking,train,cancel_transfer,0.99
+Are there any restrictions on the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+what is this fee for transfering,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Do I need a disposable card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Why was I blocked from withdrawing from the ATM?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Why is my exchange rate wrong?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What sort of restrictions are there for the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why is my balance the same after a transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How old do you need to be to use the banks services?,age_limit,banking,train,age_limit,0.99
+I requested a refund but am unable to see it in my account. Why is that?,Refund_not_showing_up,banking,train,request_refund,0.99
+can you express my card to me?,card_delivery_estimate,banking,train,card_arrival,0.99
+Please explain the exchange rates.,exchange_rate,banking,train,exchange_rate,0.99
+Shopping on line I was declined when trying to buy something.,declined_transfer,banking,train,declined_card_payment,0.99
+Why has my beneficiary been denied?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Can you tell me why the card payment came back?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why was I charged a fee for using my card,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I see a payment on my statement for  a place I didn't make a purchase at.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How can I tell what foreign exchange rate I will get?,exchange_rate,banking,train,exchange_rate,0.99
+Why does my payment appear as pending?,pending_card_payment,banking,train,pending_transfer,0.99
+I think my phone was stolen. What can I do?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+is a transfer to a beneficiary allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,1.0
+Someone made a mistake on my money transfer because I was charged extra fees.,transfer_fee_charged,banking,train,error,0.0
+Is it possible to exchange USD and GBP on the app?,exchange_via_app,banking,train,exchange_rate,0.99
+How long until my new card gets here?,card_arrival,banking,train,card_arrival,0.99
+"Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?",failed_transfer,banking,train,unable_to_verify_identity,0.99
+Why and I being charged this fee?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why would I receive an error that my transfer isn't possible when I've done it before?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+My statement has a payment that I do not recall making,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I have a duplicate payment on my account,transaction_charged_twice,banking,train,duplicate_payment,0.99
+I am not able to prove my identity,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Where can I find an ATM?,atm_support,banking,train,atm_support,1.0
+The app says I made a cash withdrawal that I didn't make,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I entered in the wrong PIN.  Please help me unlock my account.,pin_blocked,banking,train,passcode_forgotten,0.99
+Where is the top-up card verification code?,verify_top_up,banking,train,edit_personal_details,0.99
+My purchase used the wrong exchange rate,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to transfer money. How do I do that for my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I don't remember my login code,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Where is my money that I transfered?!,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How old do my kids need to be to use your service?,age_limit,banking,train,age_limit,0.99
+I want a refund for my item,request_refund,banking,train,request_refund,0.99
+"I would like to delete my account now, please.",terminate_account,banking,train,terminate_account,0.99
+Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.,balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+where do I go to top up with cash?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Is it possible to get a card outside the UK?,country_support,banking,train,country_support,0.99
+I wanna revert a transaction i did this morning.,cancel_transfer,banking,train,cancel_transfer,0.99
+How can I find out about an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+i have yet to get my pin,get_physical_card,banking,train,passcode_forgotten,0.99
+I want to return an item for a refund can I do that?,request_refund,banking,train,request_refund,0.99
+Is there a fee for physical cards?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where do my funds originate from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+Help me get the virtual card working.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Is there a limit on auto top-up?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+My bag got stolen with all my cards. Can you please cancel my card and send a new one?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.",request_refund,banking,train,unable_to_verify_identity,0.99
+The cash I got at the ATM is still in my account.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"It's been two weeks and I haven't gotten my card, what do I do?",card_arrival,banking,train,lost_or_stolen_card,0.99
+Why wasn't my payment to beneficiary X approved?,beneficiary_not_allowed,banking,train,declined_cash_withdrawal,0.99
+Do I need to convert my currency from GBP before transferring?,receiving_money,banking,train,exchange_rate,0.99
+I have a new card and need to activate it,activate_my_card,banking,train,activate_my_card,0.99
+I can't get the top-up to work! What's going on here.,top_up_failed,banking,train,top_up_failed,0.99
+Why is my cash withdrawal still pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+How do I order a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+I think I was charged a different exchange rate than what was posted at the time.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+What do I do to exchange currency?,exchange_via_app,banking,train,exchange_rate,0.99
+I'm being charged for using my card!,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I have multiple of the same transaction,transaction_charged_twice,banking,train,duplicate_transaction,0.99
+Can I obtained a Visa Card,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Does it cost much or take long to get a new card? Mine is about to expire.,card_about_to_expire,banking,train,card_arrival,0.99
+"My cash withdrawal shows pending, why?",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I want to start using my card, how do I activate it?",activate_my_card,banking,train,activate_my_card,0.99
+I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Is there a reason my refund isn't showing on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Can I track when my card will be delivered?,card_arrival,banking,train,card_delivery_estimate,0.99
+What's going on with my card? I've tried multiple times and it never goes through.,card_not_working,banking,train,card_not_working,0.99
+why do i have a failed transfer,failed_transfer,banking,train,failed_transfer,0.99
+There is not a refund in my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.,pending_card_payment,banking,train,transfer_timing,0.99
+Is the fee with my cash withdrawal a mistake?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Which ATM's can I use to make a withdrawal?,atm_support,banking,train,atm_support,0.99
+Why is verifaction required for my Identity?,why_verify_identity,banking,train,verify_identity,0.99
+My account says I have a pending transfer.,pending_transfer,banking,train,pending_transfer,0.99
+"My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?",top_up_reverted,banking,train,top_up_failed,0.99
+"Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.",declined_card_payment,banking,train,error,0.0
+"My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?",pending_top_up,banking,train,error,0.0
+Can I change my pin at an atm?,change_pin,banking,train,change_pin,0.99
+What information am I going to have to have in order to do a transfer with my card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+Is the EUR accepted for exchanges?,fiat_currency_support,banking,train,exchange_rate,0.99
+What do you do to transfer money to my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+What are the steps I need to take to cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+I think I deserve a refunded on a certain item.,request_refund,banking,train,request_refund,0.99
+how should i add money to my card,top_up_by_card_charge,banking,train,add_money_to_card,0.99
+What is the meaning of a pending payment?,pending_card_payment,banking,train,pending_transfer,0.99
+I want to op up my account by using bank transfer. How do I go about it?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+Can I have more physical cards?,getting_spare_card,banking,train,order_physical_card,0.99
+I need to have an item refunded.,request_refund,banking,train,request_refund,0.99
+There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+How can I get my card to work?,card_not_working,banking,train,card_not_working,0.99
+Which fiat currencies do you currently support? Will this change in this future?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+"I have not received my card and it's been a week, what do I do?",card_arrival,banking,train,lost_or_stolen_card,0.99
+I made a cash withdrawl and there is a charge.  What is this?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I need an accurate exchange rate, when I make my withdrawals.",wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Why was my virtual card rejected?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"There's a €1 fee on my statement, why?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I get started when I get my card?,get_physical_card,banking,train,getting_virtual_card,0.99
+"How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Please tell me how to get a card if I reside in the US.,country_support,banking,train,country_support,0.99
+Why would a card payment be declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+What does it mean if it says my card payment has been cancelled?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+How to receive transfers from my employer when I get paid in GBP?,receiving_money,banking,train,country_support,0.99
+I need to do a card activation.,activate_my_card,banking,train,activate_my_card,0.99
+Can I have a friend send money directly to me?,receiving_money,banking,train,transfer_into_account,0.99
+i cannot get virtual card to work,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+What is this fee debit on my account?,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+Can I exchange currency for different types?,exchange_via_app,banking,train,exchange_rate,0.99
+How does a disposable virtual card work?,get_disposable_virtual_card,banking,train,exchange_via_app,0.99
+What is the max amount of disposable cards I'm allowed.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I got charged a fee that shouldn't be there from my cash,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I am seeing unathorized transactions in the app, on my account.",cash_withdrawal_not_recognised,banking,train,card_not_working,0.99
+How do I verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+"I tried to withdraw $100, all it gave me was $20.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"I've tried many times to make a payment, but it's not going through.  What's wrong?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What's the cost for exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+what is this charge on my card?,direct_debit_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+How long does it take for money to reach my account?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How can I activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+Why haven't I seen the cash from the cheque I deposited yet?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+How come a fee was charged when I tranferred money,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+What cash machines will let me change my PIN?,change_pin,banking,train,change_pin,0.99
+Where is my pin? I don't have it yet,get_physical_card,banking,train,passcode_forgotten,0.99
+where can I see who sent me funds,verify_source_of_funds,banking,train,receiving_money,0.99
+What is the charge for using a Top up card in the US?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I believe my exchange rate is incorrect,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there an age limit to get an account?,age_limit,banking,train,age_limit,0.99
+Do you support countries other than mine?,country_support,banking,train,country_support,0.99
+Can you explain the transfer fee that I was charged?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+"My card has been pending for a while, what should I do?",pending_card_payment,banking,train,pending_cash_withdrawal,0.99
+I am upset with your service.  Please delete my account.,terminate_account,banking,train,terminate_account,0.99
+What is the maximum number of transactions that I can put on a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I returned something to a  store but can't see my refund.,Refund_not_showing_up,banking,train,declined_refund,0.99
+I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+My statement contained a one pound extra fee,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please explain the fee on a transfer I made.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!",cancel_transfer,banking,train,cancel_transfer,0.99
+How do I change my passcode?,passcode_forgotten,banking,train,change_pin,0.99
+What commission do you take for currency exchage?,exchange_charge,banking,train,exchange_rate,0.99
+Where can I find the verification code for a top-up?,verify_top_up,banking,train,verify_top_up,0.99
+For what reason can I not transfer money to a beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+It says the transfer wasn't accepted.,declined_transfer,banking,train,declined_transfer,0.99
+Foreign currency rates were put in wrong at an ATM i used.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why hasn't the money transfer arrived yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Someone used my card without my permission.,compromised_card,banking,train,declined_card_payment,0.99
+I have a problem with a transfer. It didn't work. Can you tell me why?,declined_transfer,banking,train,failed_transfer,0.99
+My new card needs activating.,activate_my_card,banking,train,activate_my_card,0.99
+Where do I find the auto top up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+I have a question about fee for cash withdraw.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I would like to change the the PIN on my card.,change_pin,banking,train,change_pin,0.99
+I am being charged the wrong amount on my card.,card_payment_wrong_exchange_rate,banking,train,wrong_amount_of_cash_received,0.99
+I cannot get my card out of the ATM.,card_swallowed,banking,train,card_not_working,0.99
+I can still see money in my account after making a payment,balance_not_updated_after_bank_transfer,banking,train,cash_withdrawal_not_recognised,0.99
+The ATM is messed up. It gave me less than I wanted.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I have cash deposit to my account but it is experiencing a problem,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I was spending cash with my card and got a fee.,card_payment_fee_charged,banking,train,cash_withdrawal_charge,0.99
+I haven't received the PIN yet.,get_physical_card,banking,train,passcode_forgotten,0.99
+Can I mail in a check to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why is it taking so long for my pending transaction to post as cleared?,pending_transfer,banking,train,pending_transfer,0.99
+"I made an international purchase, but the exchange rate was wrong",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.",transaction_charged_twice,banking,train,declined_card_payment,0.99
+What is the verification process for my card?,verify_top_up,banking,train,verify_my_identity,0.99
+Can I get money out of any machine?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+What forms of ID do you need for identity verification?,verify_my_identity,banking,train,verify_identity,0.99
+My daughter need a card from this account. Is that possible?,getting_spare_card,banking,train,order_physical_card,0.99
+I'm not sure how to provide my identity.,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Do you have to be 18 to make an account?,age_limit,banking,train,age_limit,0.99
+the exchange rate was different than expected,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+i tried to transfer cryptocurrency into my account but was denied,beneficiary_not_allowed,banking,train,transfer_into_account,0.99
+Why is my transfer pending when I already made it?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+The app is telling me that I am not me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Can I open up an account for my child?,age_limit,banking,train,order_physical_card,0.99
+Can I see where my money came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+What do I need for the verification check?,verify_my_identity,banking,train,verify_identity,0.99
+I feel as though I have been over charged for the exchange rate on my payment on last Saturday.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+can i go into my app to find my pin,get_physical_card,banking,train,change_pin,0.99
+How do i go about linking a new card?,card_linking,banking,train,card_linking,0.99
+I don't know what a pending payment is.,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+use my credit to add money,supported_cards_and_currencies,banking,train,transfer_into_account,0.99
+How do I know what my PIN is?,get_physical_card,banking,train,passcode_forgotten,0.99
+I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.,cancel_transfer,banking,train,request_refund,0.99
+The amount of cash I received did not match the amount I requested,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I was so embarrassed. Why didn't my payment clear?,declined_card_payment,banking,train,unable_to_verify_identity,0.95
+Why can't I make a transfer?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Where can I find out where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"My card's expiration is approaching, how do I replace it.",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can you tell me why a refund I'm owed is not showing on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Can I schedule future top ups?,automatic_top_up,banking,train,automatic_top_up,0.99
+i havent got my card,card_arrival,banking,train,lost_or_stolen_card,0.99
+When will the money reach my  account?,transfer_timing,banking,train,transfer_timing,0.99
+When will the transaction go through?,pending_card_payment,banking,train,transfer_timing,0.99
+Do you provide currency exchange to Euros?,fiat_currency_support,banking,train,exchange_rate,0.99
+I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.,declined_transfer,banking,train,declined_transfer,0.99
+Do I have to pay for a second card?,getting_spare_card,banking,train,card_linking,0.99
+Why do I need to verify the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+Can I change my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+Why is my card payment still pending? It should have gone through already.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+What documents do I need to get together to verify my identity?,verify_my_identity,banking,train,why_verify_identity,0.99
+How much more do you charge for currency exchange?,exchange_charge,banking,train,exchange_rate,0.99
+Is it possible to get a second card for my daughter?,getting_spare_card,banking,train,getting_spare_card,0.99
+How do I change my pin while traveling?,change_pin,banking,train,change_pin,0.99
+how long will my cash withdrawal be pending for?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+My statement shows an extra fee - what is it?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What are the requirements to open an account for a minor?,age_limit,banking,train,age_limit,0.99
+Can I open an account for my children?,age_limit,banking,train,order_physical_card,0.99
+Are transfers not free? I didn't know I would be charged for transfers.,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+How can correct Top up with the app to work correctly?,top_up_failed,banking,train,transfer_top_up,0.99
+Do you offer free ATM withdrawals of ones hometown currency while on holiday?,wrong_exchange_rate_for_cash_withdrawal,banking,train,country_support,0.99
+I've lost my card. What can I do about that?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+It looks like my card payment was sent back.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why isn't the transfer I made to a friend showing?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.",transaction_charged_twice,banking,train,error,0.0
+"You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.",unable_to_verify_identity,banking,train,error,0.0
+Why do you need to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+"My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.",lost_or_stolen_phone,banking,train,error,0.0
+"How can I close my account, I don't want it.",terminate_account,banking,train,terminate_account,0.99
+How can I get another card?,getting_spare_card,banking,train,get_disposable_virtual_card,0.99
+How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+How can I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+Can you help me to quickly cancel a transaction I accidentally did to the wrong account?,cancel_transfer,banking,train,cancel_transfer,0.99
+"I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.",failed_transfer,banking,train,error,0.0
+How long does it take for a money transfer to show up?,pending_transfer,banking,train,transfer_timing,0.99
+I was unable to activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+How can I get my card out of the stupid ATM that ate it?,card_swallowed,banking,train,card_swallowed,0.99
+How come my money hasn't shown up yet?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+"I'm supposed to be getting a refund but it hasn't shown up, now what?",Refund_not_showing_up,banking,train,request_refund,0.99
+"I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.",reverted_card_payment?,banking,train,wrong_amount_of_cash_received,0.99
+Can my friend send me money if it is not in US dollars?,receiving_money,banking,train,country_support,0.99
+Will the system automatically update once there is no more money left?,automatic_top_up,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why did I get charged a fee on my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+atm ate my card,card_swallowed,banking,train,card_swallowed,0.99
+Why wasn't my card payment accepted?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How long is the delivery to the US?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+What is the top up code for?,verify_top_up,banking,train,top_up_code,0.99
+Where can I link a new card?,card_linking,banking,train,card_linking,1.0
+My recipient hasn't received the money,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I want to cancel a transaction from this morning.,cancel_transfer,banking,train,cancel_transfer,0.99
+"I took out money, and didn't get all of it.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What apps can I use to top up my account?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+"My friend wants to send me money, can she?",receiving_money,banking,train,send_money,0.99
+Can I choose my Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Do you accept cheques for top ups?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+Are there restrictions on disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+how is it possible to add another card to account,getting_spare_card,banking,train,card_linking,0.99
+How do you figure out the exchange rate? Can you explain why I got less money than expected?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+You applied the wrong exchange rate while I was traveling outside the country.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is my top-up limit?,top_up_limits,banking,train,top_up_limits,0.99
+At what age can a person open an account?,age_limit,banking,train,age_limit,0.99
+What forms of ID should I use for verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+I think I got charged twice for the same thing,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Is there a reason my top-up has not gone through?,pending_top_up,banking,train,top_up_failed,0.99
+im worried about fraud how do you protect my account,verify_my_identity,banking,train,why_verify_identity,0.99
+Can I get support?,country_support,banking,train,contact_us,0.99
+I made a cash deposit to my account but it is not there,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Some cash has been withdrawn but I didn't do it.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Where is an ATM?,atm_support,banking,train,atm_support,0.99
+The ATM wouldn't let me have my money.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+my refund has not hit my account yet,Refund_not_showing_up,banking,train,request_refund,0.99
+"So much time has gone by, the pending status shouldn't still be there shouldn't it?",pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+My card will not work,card_not_working,banking,train,card_not_working,0.99
+I see non-received cash in my app.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I really need to know how to change my pin.,change_pin,banking,train,change_pin,0.99
+Why did I not get the amount of money I requested?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+How do you calculate exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Why has my top up failed?,top_up_failed,banking,train,top_up_failed,0.99
+I want to get my hands on one of those virtual cards!,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Can i use this card at any store?,card_acceptance,banking,train,card_acceptance,0.99
+Is there a reason why a recipient might not see my money transaction,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+"I would like some more physical cards, what is my limit?",getting_spare_card,banking,train,order_physical_card,0.99
+Help me delete my account.  I am not satisfied with the service.,terminate_account,banking,train,terminate_account,0.99
+My account seems a bit off and getting weird charges.,transaction_charged_twice,banking,train,extra_charge_on_statement,0.99
+What documents do I need for the identity check?,verify_my_identity,banking,train,why_verify_identity,0.99
+how come when i asked for 100 it only gave me 20.00 in the app,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+think someone is using my card with permission,compromised_card,banking,train,card_not_working,0.99
+"I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?",pending_cash_withdrawal,banking,train,error,0.0
+who charged my card,transfer_fee_charged,banking,train,card_payment_fee_charged,0.99
+How do i set up auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+"Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.",cash_withdrawal_not_recognised,banking,train,error,0.0
+How can I change to another currency?,exchange_via_app,banking,train,exchange_rate,0.99
+What kind of costs are involved for exchanging currency?,exchange_charge,banking,train,exchange_charge,0.99
+Will it cost me to get a second card?,getting_spare_card,banking,train,card_delivery_estimate,0.99
+I need to cancel a purchase that I made the other day.,request_refund,banking,train,request_refund,0.99
+How do I know what the exchange rate will be when I make an exchange.,exchange_rate,banking,train,exchange_rate,0.99
+Help!  My card is stolen.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Is auto top up a provided service?,automatic_top_up,banking,train,automatic_top_up,0.99
+Which countries are supported,country_support,banking,train,country_support,0.99
+When do I set up my card PIN?,get_physical_card,banking,train,change_pin,0.99
+What is the wait time for delivery to the US?,card_delivery_estimate,banking,train,oos,0.0
+Are currency exchanges free?,exchange_charge,banking,train,exchange_rate,0.99
+I couldn't transfer to an account.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+What is the procedure for topping up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"my identity hasn't been verified and i can't edit my details, what's next",edit_personal_details,banking,train,unable_to_verify_identity,0.99
+I would like to know how to transfer money into my account.,transfer_into_account,banking,train,transfer_into_account,0.99
+When do I see my recent refund in my statement,Refund_not_showing_up,banking,train,request_refund,0.99
+why wont my american express work to add money,supported_cards_and_currencies,banking,train,unsupported_cards_and_currencies,0.99
+Why was there a fee on my cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+What to do if my physical card is not working?,card_not_working,banking,train,card_not_working,0.99
+How do I cancel a purchase?,request_refund,banking,train,cancel_transfer,0.99
+I cannot find my refund on my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.,request_refund,banking,train,error,0.0
+"Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can you explain why my Google Pay Top isn't working?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+can i top up from a usa credit card,supported_cards_and_currencies,banking,train,card_linking,0.99
+Is there a cash withdrawal fee? Because I just got charged?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why was the price higher when I paid with my card?,card_payment_fee_charged,banking,train,exchange_rate,0.99
+Why was I charged a higher exchange rate when I bought something abroad?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are the steps to reset my passcode?,passcode_forgotten,banking,train,change_pin,0.99
+Is exchanging currencies one of your app services?,exchange_via_app,banking,train,exchange_rate,0.99
+The balance does not appear to have updated.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated,0.99
+Why is there an additional fee showing on the statement I received?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I wish to be able to top up with cash.,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I cannot find my PIN.,get_physical_card,banking,train,passcode_forgotten,0.99
+I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives,top_up_failed,banking,train,top_up_limits,0.99
+What proof do you need for my identification?,unable_to_verify_identity,banking,train,verify_identity,0.99
+My refund is still pending,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+I don't recognize the direct debit payment on my account.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My disposable virtual card wouldn't process my payment?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?",transaction_charged_twice,banking,train,request_refund,0.99
+I need to urgently transfer something from China. How long will it approximately take?,transfer_timing,banking,train,transfer_timing,0.99
+Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why did I get charged extra?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Will I be sent a new card before mine expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+A transfer is pending.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What are my limits on disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can I put my old card back in the app?,card_linking,banking,train,activate_my_card,0.99
+How can I fix this? The ATM gave me more cash than I'd asked for.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Are cards available in the EU?,country_support,banking,train,country_support,0.99
+What do I do if I cannot access the app?,lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+How can I report that my card was stolen? I made a police report first.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I get a Visa or does it have to be something else.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Please inform me how to get a new card as mine is about to expire.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can I choose between Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+May I get an account for my daughter?,age_limit,banking,train,order_physical_card,0.99
+are there any exchange fees,exchange_charge,banking,train,exchange_charge,0.99
+why am I being charged a fee for transferring money ?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.",transfer_not_received_by_recipient,banking,train,error,0.0
+Is there a charge for a physical card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+I'm still waiting on my identity verification.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+A wrong amount of cash we sent to me.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+How can I get a refund for a purchase?,request_refund,banking,train,request_refund,0.99
+My payment for my card is not working,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I can't remember my passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How much extra will I be charged for exchanging foreign currency?,exchange_charge,banking,train,exchange_charge,0.99
+I sent money to my family last Friday but they don't have it.,transfer_not_received_by_recipient,banking,train,declined_cash_withdrawal,0.99
+What fiat currencies do you support?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I need my card as quick as possible,card_delivery_estimate,banking,train,activate_my_card,0.99
+Why can't I see a transfer to my account?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I was charged twice for a restaurant, can you take the second charge off?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.",wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+I noticed a different charge while I was taking my money out.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+It's only been a few weeks my my top-up got cancelled,top_up_reverted,banking,train,top_up_failed,0.99
+I want to auto top-up.,automatic_top_up,banking,train,automatic_top_up,0.99
+"left my phone at hotel, cant use app",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I need a physical card.  What are the fees?,order_physical_card,banking,train,order_physical_card,0.99
+Is my card frozen?,card_not_working,banking,train,card_not_working,0.99
+I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.,request_refund,banking,train,error,0.0
+Can I get a Visa from you?,visa_or_mastercard,banking,train,card_linking,0.99
+How do I dispute a direct debit transaction?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Do I need to go to an office to change my pin?,change_pin,banking,train,change_pin,0.99
+"If I see a payment in the app that I don't recognize, what should I do?",card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+why would i be declined if i had money iin my account,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Do you charge for transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Do i need to verify my top up?,verify_top_up,banking,train,verify_top_up,0.99
+Can I use my new card?,activate_my_card,banking,train,card_not_working,0.99
+My morning transaction needs to be canceled.,cancel_transfer,banking,train,cancel_transfer,0.99
+I need to get visa and mastercard,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I was charged multiple times for one purchase,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+A cash withdrawal has been done that I didn't do.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+What do I owe for a new card?,order_physical_card,banking,train,card_payment,0.99
+What can I do if my card still hasn't arrived after 2 weeks?,card_arrival,banking,train,order_physical_card,0.99
+My card was not accepted in a shop,declined_card_payment,banking,train,card_not_working,0.99
+A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?,transfer_fee_charged,banking,train,error,0.0
+"I need some money transferred ASAP, how long does the process take?",transfer_timing,banking,train,transfer_timing,0.99
+What does pending payment mean?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+The exchange rate used on your app is really bad. I'm considering closing my account because of it.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I need help finding the verification code on the top up card.,verify_top_up,banking,train,getting_virtual_card,0.99
+I need to transfer funds from my other bank account into this bank account.,transfer_into_account,banking,train,transfer_into_account,0.99
+Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.,declined_transfer,banking,train,error,0.0
+I need assistance to activate the card on my account.,activate_my_card,banking,train,activate_my_card,1.0
+Are there businesses that don't accept this card?,card_acceptance,banking,train,card_acceptance,0.99
+what countries can i use my card in,country_support,banking,train,country_support,0.99
+My disposable virtual card won't work.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+How can I tell if my card payment is reverted?,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+The app says that I got cash in an ATM and I didn't,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Do I have to go into the bank to change my PIN?,change_pin,banking,train,change_pin,0.99
+Why do you need to check my identity?,why_verify_identity,banking,train,verify_my_identity,0.99
+Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.,card_payment_fee_charged,banking,train,error,0.0
+There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?,extra_charge_on_statement,banking,train,unable_to_verify_identity,0.99
+Somebody used my card without my knowledge!,compromised_card,banking,train,card_not_working,0.99
+cash and check deposit has not gone thru,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Do you offer a discount for those who perform frequent currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+Where can I use my Mastercard?,card_acceptance,banking,train,visa_or_mastercard,0.99
+How long does it take for a payment to change from pending?,pending_card_payment,banking,train,transfer_timing,0.99
+When will my balance reflect a deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How can I link my bank to my top up account?,transfer_into_account,banking,train,card_linking,0.99
+Can I exchange currency to Europe?,fiat_currency_support,banking,train,exchange_rate,0.99
+Why is the cash not showing in my account for the check I deposited?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I need to check status as my friend hasn't got money I sent.,transfer_not_received_by_recipient,banking,train,request_refund,0.99
+Why is there are there two of the same transaction?,transaction_charged_twice,banking,train,declined_transfer,0.99
+"Not living in same place, need to change details",edit_personal_details,banking,train,edit_personal_details,0.99
+Where will I get my card?,order_physical_card,banking,train,get_physical_card,0.99
+"Using Google Pay, can I top up?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can I top up?,top_up_limits,banking,train,top_up_limits,0.99
+What does it mean when it says I have a payment pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+How do I get my card out of the ATM?,card_swallowed,banking,train,card_arrival,0.99
+I have a direct debit I didn't make,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+what is the word?,direct_debit_payment_not_recognised,banking,train,oos,0.99
+My card was stolen. What do I need to do?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+There's a payment with my card that I definitely didn't create. I don't know anyone by that name.,card_payment_not_recognised,banking,train,error,0.0
+I need a list of currencies you accept for exchange.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+My top-up hasn't happened yet.,pending_top_up,banking,train,top_up_limits,0.99
+I got charged fees for withdrawing cash!,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Can you make exchanges using the EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+Where is my missing cheque I deposited?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Would you give me a mastercard and visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Is my PIN the same thing as my passcode?,get_physical_card,banking,train,passcode_forgotten,0.99
+how long does it take for a transfer to arrive,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?,cash_withdrawal_not_recognised,banking,train,compromised_card,0.99
+"My card couldn't complete a transfer, why?",failed_transfer,banking,train,failed_transfer,0.99
+I am not sure where my phone is.,lost_or_stolen_phone,banking,train,oos,0.99
+"I signed up, but don't have a PIN. Where can I find it?",get_physical_card,banking,train,change_pin,0.99
+I need assistance with activating my new card.,activate_my_card,banking,train,activate_my_card,0.99
+How do I replace my card?,card_about_to_expire,banking,train,get_disposable_virtual_card,0.99
+"So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How long does a bank transfer take to show up in available funds?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How long do transfers take to go though,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I am having trouble finding the top-up card verification code.,verify_top_up,banking,train,get_disposable_virtual_card,0.99
+"I just tried to top-up and now I'm getting an additional verification message, why?",verify_top_up,banking,train,additional_verification_message,0.99
+unhappy with service need to delete account,terminate_account,banking,train,terminate_account,0.99
+Does a discount apply if I exchange currencies frequently?,exchange_charge,banking,train,exchange_rate,0.99
+I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?,transfer_fee_charged,banking,train,declined_transfer,0.99
+The app has rejected my top up.,top_up_failed,banking,train,top_up_failed,0.99
+My funds are not transferring to my bank. Why is this not working?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+How can I delete my account?,terminate_account,banking,train,terminate_account,0.99
+Says that my top-up is incomplete?,pending_top_up,banking,train,top_up_limits,0.99
+"In the app, I see a withdrawal I didn't make.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I visited the ATM but got less money than what I requested. Why?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+help me find where this money came from,verify_source_of_funds,banking,train,why_verify_identity,0.99
+where is my money from this morning,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"I need a new card to replace an expired one. Will it cost anything, and how soon?",card_about_to_expire,banking,train,activate_my_card,0.99
+I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?,top_up_reverted,banking,train,error,0.0
+Verifying the top-up seems like a hassle.,verify_top_up,banking,train,verify_top_up,0.99
+What reasons could cause my top up to be reverted,top_up_reverted,banking,train,top_up_reverted,0.99
+Which ATMs take the card?,atm_support,banking,train,card_acceptance,0.99
+"I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?",declined_card_payment,banking,train,declined_card_payment,0.99
+Can I track the card you sent to me?,card_arrival,banking,train,card_arrival,0.99
+This disposable virtual card is not working.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Is there a way to change my PIN without having to go to the bank?,change_pin,banking,train,change_pin,0.99
+You shorted me money when I tried to make a withdrawal.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+My virtual car is not working.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+How long will it take for my transfer to arrive?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+As far as courtries go which ones are supported?,country_support,banking,train,country_support,0.99
+Can you tell me exactly what fees I will expect to see in regards to your cards?,order_physical_card,banking,train,exchange_charge,0.99
+I had to pay one pound more than the set price!,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+What age do you have to be to open an account?,age_limit,banking,train,age_limit,0.99
+My card wont work at an ATM,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Can I use my card in Austria?,country_support,banking,train,country_support,0.99
+Is there anywhere  In the  Eu  this card can not be delivered in,country_support,banking,train,order_physical_card,0.99
+Help! I need to cancel a transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+"I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.",card_linking,banking,train,activate_my_card,0.99
+How do you do exchanges?,exchange_rate,banking,train,exchange_rate,0.99
+I would like to receive my salary in a different currency. How does that work?,receiving_money,banking,train,exchange_rate,0.99
+What types of fiduciary currencies are supported for tenure and exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+What locations are cards delivered to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+Why was my top up reverted?,top_up_reverted,banking,train,top_up_failed,0.99
+I just made an order and noticed an extra fee. Why have you charged me this without informing me?,card_payment_fee_charged,banking,train,error,0.0
+I bought something and now I want a refund.,request_refund,banking,train,request_refund,0.99
+"How do I activate my card, so that I can start using it?",activate_my_card,banking,train,activate_my_card,0.99
+What is the first step that I should take after my card has been stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I cash deposit to top up my account,top_up_by_cash_or_cheque,banking,train,cash_withdrawal,0.99
+How come I did not get a virtual card yet?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"If I lost my phone, how can I stop someone from accessing my account through the app?",lost_or_stolen_phone,banking,train,error,0.0
+Why won't cash come out of the ATM?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Are visa and mastercard accepted,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+"If I top up by transfer, am I going to be charged?",top_up_by_bank_transfer_charge,banking,train,top_up_by_card_charge,0.99
+How do I change to AUD from GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+"I need to transfer something from China, How long will it take?",transfer_timing,banking,train,transfer_timing,0.99
+I seem to be having trouble with my Google Pay Top. Can you please help?,apple_pay_or_google_pay,banking,train,getting_virtual_card,0.99
+I tried to transfer some money and it hasn't done it yet - what's going on?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+Why was I charged a fee? I thought shopping was free?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What should I do if my passcode won't work?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How long will it be  before the person I sent money to is able to see it?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+How do you check my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+When will my money be in my account?,transfer_timing,banking,train,transfer_timing,0.99
+Why does my transaction have an added fee?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can I set automatic top ups?,automatic_top_up,banking,train,automatic_top_up,0.99
+I need more physical cards than I have right now!,getting_spare_card,banking,train,order_physical_card,0.99
+"Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.,pending_card_payment,banking,train,transfer_timing,0.99
+I don't think my top up worked,top_up_failed,banking,train,top_up_failed,0.99
+I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?,card_payment_not_recognised,banking,train,cancel_transfer,0.99
+Do you know the reason why my card payment was declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+Is there a specific date it can be delivered by?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"I am blocked now because I entered the wrong pin, need help.",pin_blocked,banking,train,passcode_forgotten,0.99
+What do I do?  The ATM took my card!,card_swallowed,banking,train,lost_or_stolen_card,0.99
+I wish to top up using a cheque.,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"For adding money, which currencies do you accept?",supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+"
+I can't seem to be able to use my card
+
+
+",card_not_working,banking,train,card_not_working,0.99
+I was double-charged for a transaction,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I cannot use my PIN.,pin_blocked,banking,train,pin_blocked,0.99
+I paid two weeks ago and just got refunded,reverted_card_payment?,banking,train,request_refund,0.99
+In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I go about ordering a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I am seeing and extra 1$ charged to my account and wanted to know about it.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What am I being charged an extra pound when I haven't bought something worth that much?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I am missing a refund amount on my account.,Refund_not_showing_up,banking,train,request_refund,0.99
+How can I replace an expired card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How fast can I transfer something from China?,transfer_timing,banking,train,transfer_timing,0.99
+What is the charge for sending out more cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+How do I find my PIN number?,get_physical_card,banking,train,passcode_forgotten,0.99
+When I add money to my international card do you charge a fee to do so?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+"Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.",pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+The rate applied to my foreign currency at an ATM was incorrect.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please tell me why I would have to pay a fee for a recent payment. Thanks.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+There is a weird payment in my statement.,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why is there a $1 charge on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+When should I expect to receive my card?,card_delivery_estimate,banking,train,card_arrival,0.99
+What was the issue with my topping up?,top_up_failed,banking,train,top_up_limits,0.99
+Why won't you let me name X as a beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Why has my top-up not worked?,top_up_failed,banking,train,top_up_failed,0.99
+For what reason did my top-up get cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+I tried to top up and suddenly my money disappeared,topping_up_by_card,banking,train,top_up_failed,0.99
+"I deposited a cheque, but the balance hasn't changed yet.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I think the exchange rate for the cash I withdrew wasn't correct.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Will you assess me more fees if I top up with an international card?,top_up_by_card_charge,banking,train,transfer_fee_charged,0.99
+What are all of the different steps for identity checks?,verify_my_identity,banking,train,verify_identity,0.99
+Is there any fees associated with receiving money with this account?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+"Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",top_up_reverted,banking,train,declined_cash_withdrawal,0.99
+When will the money from my bank transfer be available?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+"Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.",top_up_failed,banking,train,top_up_failed,0.99
+I am travelling and I was wondering what your exchange rates are,exchange_rate,banking,train,exchange_rate,0.99
+How can I tell if an AMT will take this card?,atm_support,banking,train, declined_card_payment,0.99
+I am seeing a direct debit I wasn't aware of.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What if I want to add a card I already have to the app?,card_linking,banking,train,order_physical_card,0.99
+Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?",direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I want to activate the card.,activate_my_card,banking,train,activate_my_card,0.99
+I am required to make several disposable cards every day.,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+Why was there a fee for paying by card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+is there a way to do top up with apple pay,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why is the payment on my card still pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Asked for $100 but only got $20. Why would this happen?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can I have it delivered on the date I need it delivered?,card_delivery_estimate,banking,train,order_physical_card,0.99
+I was told I would be getting a refund but I have yet to see it,Refund_not_showing_up,banking,train,request_refund,0.99
+Why can't you allow my beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+"that fee should not be there, you charged my cash for an unnecessary thing.",cash_withdrawal_charge,banking,train,wrong_amount_of_cash_received,0.99
+"HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?",top_up_reverted,banking,train,crypto_top_up_not_working,0.99
+Why is their a charge pending on my card still?,pending_card_payment,banking,train,pending_transfer,0.99
+Is the exchange rate the same on weekends as the weekdays?,exchange_rate,banking,train,exchange_rate,0.99
+What do I do to verify my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I have transferred some money but the balance hasn't changed,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I would love one of the virtual cards!,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I was refunded the money for something I bought already.,reverted_card_payment?,banking,train,request_refund,0.99
+I am worried that too much time has gone by for a transfer to be completed.,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?,change_pin,banking,train,change_pin,0.99
+"In my app, a direct debit payment I didn't do shows in my app",direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How do I go about getting an actual card?,order_physical_card,banking,train,order_physical_card,0.99
+The app says my transfer failed,failed_transfer,banking,train,failed_transfer,0.99
+Why have I been charged a fee for transferring money?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Does this program take SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,exchange_rate,0.99
+My transfer's stuck on pending.,pending_transfer,banking,train,pending_transfer,0.99
+Is the closest ATM to me within 2 miles?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Why did they charge me an extra $1?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I used my card to make a payment a while ago and its still pending, Why is it taking so long?",pending_card_payment,banking,train,error,0.0
+How long after I receive my statement can I dispute payments on it?,direct_debit_payment_not_recognised,banking,train,dispute_payments_on_statement,0.99
+Where do I unblock my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+I think the exchange rate was incorrect.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I'm unhappy with the exchange rate your cash transactions.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I prove who I am?,verify_my_identity,banking,train,verify_identity,0.99
+I received less cash than the amount I specified in the ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can I transfer something urgently from China? How long does it take?,transfer_timing,banking,train,transfer_timing,0.99
+Do you also have this extra fee on your statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+My card is showing the same transaction over and over again.,transaction_charged_twice,banking,train,duplicate_transaction,0.99
+My identity verification is not working.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+How much do I have to pay to accept an international transfer?,exchange_charge,banking,train,transfer_fee_charged,0.99
+is there a limit for top up?,top_up_limits,banking,train,top_up_limits,0.99
+"My new card isn't in my app, how do I get it in there?",card_linking,banking,train,get_physical_card,0.99
+A shop I go to didn't let me pay.,declined_card_payment,banking,train,declined_card_payment,0.99
+My refund is not showing up in my account. Where is it?,Refund_not_showing_up,banking,train,request_refund,0.99
+What happens if I deposit a cheque accidentally?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+My virtual card isn't working.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+What is the process to create a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How do I edit the personal details on my account?,edit_personal_details,banking,train,edit_personal_details,0.99
+I have a missing refund,Refund_not_showing_up,banking,train,request_refund,0.99
+How much does it cost for additional cards?,getting_spare_card,banking,train,disposable_card_limits,0.99
+how to exchange currencies,exchange_via_app,banking,train,exchange_rate,0.99
+For some reason I am unable to preform a transfer to a beneficiary.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+How can people transfer money to me?,receiving_money,banking,train,transfer_into_account,0.99
+Why was my cash withdrawal given the wrong exchange rate?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+can i order cards on the app,order_physical_card,banking,train,order_physical_card,0.99
+How do I find the refund on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+"Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!",reverted_card_payment?,banking,train,declined_transfer,0.99
+I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+Can I still use my account without verifying my identity?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+What ATMs take this card?,atm_support,banking,train,atm_support,0.99
+What do I do to get ahold of my own card?,order_physical_card,banking,train,activate_my_card,0.99
+"how to delete account, not happy",terminate_account,banking,train,terminate_account,0.99
+How long will a transfer take from Europe?,transfer_timing,banking,train,transfer_timing,0.99
+My account transfer was not cleared.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I'm not able to withdraw money from the ATM but I'm not sure why.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to purchase more physical cards with my account?,getting_spare_card,banking,train,order_physical_card,0.99
+I made a purchase but the exchange rate is wrong?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there anything to do because my phone was stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Why have I been charged a fee for card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?",top_up_failed,banking,train,top_up_failed,0.99
+How many ATMs will take this card?,atm_support,banking,train,atm_support,0.99
+I tried to get cash but it was declined!,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?,direct_debit_payment_not_recognised,banking,train,error,0.0
+I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.,cancel_transfer,banking,train,cancel_transfer,0.99
+I would like to get both Mastercard and Visa card from you if that's possible.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How many payments can I make using a virtual card?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+I'm interested in what your exchange rates are based on.,exchange_rate,banking,train,exchange_rate,0.99
+Why hasn't my withdrawal shown on my statement?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+There is a withdrawal waiting.,pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+Are there any charges for top ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?,pending_card_payment,banking,train,pending_transfer,0.99
+I would like to retract my purchase.,request_refund,banking,train,request_refund,0.99
+Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.,change_pin,banking,train,visa_or_mastercard,0.99
+Can I change my PIN abroad?,change_pin,banking,train,change_pin,0.99
+Can I have a new card shipped to China?,card_about_to_expire,banking,train,order_physical_card,0.99
+Why do you need so much information about me,why_verify_identity,banking,train,verify_identity,0.99
+It seems like my card payment didn't work.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I just replaced my phone but how do I use my card information?,lost_or_stolen_phone,banking,train,getting_virtual_card,0.99
+How can I exchange USD and GBP in the app?,exchange_via_app,banking,train,exchange_rate,0.99
+I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Will my card be a MasterCard or a Visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Please help me regarding a direct debit in the app that I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why did withdrawing money cost me extra?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+What can I do to make my physical card work?,card_not_working,banking,train,card_not_working,0.99
+What are the acceptable currencies for adding funds?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Questionable transactions on my account.,compromised_card,banking,train,transaction_charged_twice,0.99
+My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+I'm trying to activate the auto-top up function. Where is it?,automatic_top_up,banking,train,activate_my_card,0.99
+I seem to be unable to make any transactions.,card_not_working,banking,train,unable_to_verify_identity,0.99
+How do I transfer money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+The money is still in my account even though I already paid -- I don't understand what happened.,reverted_card_payment?,banking,train,declined_transfer,0.99
+Please explain how I use the disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Is there a fee for topping off by transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_by_card_charge,0.99
+How long is a transfer in the pending status?,pending_transfer,banking,train,transfer_timing,0.99
+"help, lost my card",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I think my top up is still pending?,pending_top_up,banking,train,pending_top_up,0.99
+My account isn't showing the refund,Refund_not_showing_up,banking,train,request_refund,0.99
+how to track the card you sent,card_arrival,banking,train,card_arrival,0.99
+I want a new PIN please.,change_pin,banking,train,change_pin,0.99
+How can you transfer my salary to my correct currency?,receiving_money,banking,train,exchange_rate,0.99
+"I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?",top_up_reverted,banking,train,top_up_failed,0.99
+"i didnt make these transactions, i think my card details might be stolen",compromised_card,banking,train,lost_or_stolen_card,0.99
+I believe that my transfer hasn't gone through.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+The date my card expires is coming up,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How do I get my refund back?,request_refund,banking,train,request_refund,0.99
+I didn't withdraw the amount of cash that is showing up in the app.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Does the top-up need verified?,verify_top_up,banking,train,verify_top_up,0.99
+I did a money transaction and the recipient doesn't see it,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+How do I know where my money comes from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+Why do i have an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why did I get a fee for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How can you assist me on topping up on bank transfers to my account?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+"I would like to order a virtual card, where can I get one?",getting_virtual_card,banking,train,getting_virtual_card,0.99
+Which countries are you in?,country_support,banking,train,country_support,0.99
+Does it cost money to top up?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How long will it take to transfer something from China?,transfer_timing,banking,train,transfer_timing,0.99
+May I order another card?,getting_spare_card,banking,train,order_physical_card,0.99
+Why was I charged for payments? You didn't warn me about additional fees.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I can't find the card PIN.,get_physical_card,banking,train,passcode_forgotten,0.99
+How do I order my card?,order_physical_card,banking,train,order_physical_card,0.99
+There is a payment on my card that I do not recognize.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+I received the wrong amount of cash.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"I can't get my card out of the ATM, what should I do now?",card_swallowed,banking,train,card_not_working,0.99
+Why was a fee charged to me for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Can I get a new card?,order_physical_card,banking,train,get_physical_card,0.99
+Can I change or hold different currency?,fiat_currency_support,banking,train,exchange_rate,0.99
+I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.,Refund_not_showing_up,banking,train,error,0.0
+My transfer to a beneficiary did not go through.  Why?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Why is my withdrawl to cash still pending?,pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?,lost_or_stolen_card,banking,train,card_not_working,0.99
+For some reason my card payment didn't work,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why are all my card payments being declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+How can I periodically check the delivery of the card you sent?,card_arrival,banking,train,card_arrival,0.99
+Why was my request for cash declined?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I see a cash withdrawal in the app that I did not do.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Will the card be a Mastercard or a Visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I did not set up a direct debit I have,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What steps do I need to take for the identity checking process?,verify_my_identity,banking,train,why_verify_identity,0.99
+How's the exchange rate looking right now?,exchange_rate,banking,train,exchange_rate,1.0
+I need to know the if there is a limit on the amount for auto top-up.,automatic_top_up,banking,train,auto_top_up_limits,0.99
+Why can't I edit my personal details?,edit_personal_details,banking,train,edit_personal_details,0.99
+How long does it take for the card to come?,card_delivery_estimate,banking,train,card_arrival,0.99
+In regards to the PIN of the card?,get_physical_card,banking,train,change_pin,0.99
+I got charged twice with a duplicate card. How do I resolve this?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+help my money isnt showing up,balance_not_updated_after_bank_transfer,banking,train,cash_withdrawal_not_recognised,0.99
+"How do I close my account, since I'm dissatisfied?",terminate_account,banking,train,terminate_account,0.99
+When I topped up the app reverted it.,top_up_reverted,banking,train,top_up_reverted,0.99
+I am seeing inside the App a some cash withdrawal that is not mine,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How can I change my Rowlock ?,change_pin,banking,train,oos,0.0
+Do you know the process how to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+Are there any restrictions to where I can use my card?,card_acceptance,banking,train,card_acceptance,0.99
+Are there charges for cash withdrawals?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+when will my transfer clear,pending_transfer,banking,train,transfer_timing,0.99
+What do I have to do to prove my identity?,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+can i use check to top up,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+The terminal I paid at wouldn't take my card. Is something wrong?,contactless_not_working,banking,train,card_not_working,0.99
+My phone is missing.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+Why would my card payment get reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Why didn't my payment process,pending_card_payment,banking,train,payment_not_recognised,0.99
+Is there a way to reset my PIN?,pin_blocked,banking,train,change_pin,0.99
+Physical cards are what I need more of,getting_spare_card,banking,train,order_physical_card,0.99
+"I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done",transfer_fee_charged,banking,train,declined_transfer,0.99
+How can I fix my bank transfer to show up on my bank account?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.",transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I lost the code and can not get into the app. Help!,passcode_forgotten,banking,train,lost_or_stolen_card,0.99
+I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+My card hasn't been working when I try to use it.,card_not_working,banking,train,card_not_working,0.99
+Are there directions to get a new passcode if I forgot mine?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I see a direct debit transaction in my history that I did not set up.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Explain how to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+Google play top up help?,apple_pay_or_google_pay,banking,train,get_disposable_virtual_card,0.99
+Does the package with my card have tracking?,card_arrival,banking,train,card_arrival,0.99
+"Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I can't get the virtual card to work,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I exchanged cash when traveling and the rate was incorrect.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.,card_payment_not_recognised,banking,train,error,0.0
+My top up isn't in my wallet.,topping_up_by_card,banking,train,top_up_limits,0.99
+If I make a mistake can I cancel the transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+with what can I verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+How old does my daughter need to be to have her own account?,age_limit,banking,train,age_limit,0.99
+When will my card be delivered?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+I don't think I made this transaction on my statement,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Will I be charged if I add more cards to the account?,getting_spare_card,banking,train,additional_card_limits,0.99
+Is there a limit for age?,age_limit,banking,train,age_limit,1.0
+How long will it take to transfer from europe?,transfer_timing,banking,train,transfer_timing,0.99
+Does it cost anyting to get my own card?,order_physical_card,banking,train,order_physical_card,0.99
+I did a transfer earlier but see that it failed to go through.,failed_transfer,banking,train,failed_transfer,0.99
+How do I exchange currencies using the app?,exchange_via_app,banking,train,exchange_via_app,0.99
+How long does it take for a card to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+How much does it cost to do a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Can you explain why the ATM is giving me less money than what I asked for?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What is this fee for card payment?,card_payment_fee_charged,banking,train,card_payment_wrong_exchange_rate,0.99
+I tried to get cash out of the ATM but it is taking too long,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+can I top up an apple pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I could not get the cash I wanted,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I want to close my account due to poor customer service.,terminate_account,banking,train,unable_to_verify_identity,0.99
+How can I change my account details?,edit_personal_details,banking,train,edit_personal_details,0.99
+Why am I seeing a transfer fee on my bank statement?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I dispute a direct debit that I didn't do?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I have trouble proving my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I couldn't get the money I needed.,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+My account is depleted. Can I transfer funds from another bank?,transfer_into_account,banking,train,transfer_into_account,0.99
+Why was I charged for cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Is there a fee for a SEPA transfer,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+"Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can I change my pin at a cash machine?,change_pin,banking,train,change_pin,0.99
+I need to change my personal details in my account.,edit_personal_details,banking,train,edit_personal_details,0.99
+My source of funds require verification.,verify_source_of_funds,banking,train,why_verify_identity,0.99
+"I shouldn't have been charged but I see a fee, why?",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+A transaction is showing more than once.,transaction_charged_twice,banking,train,declined_transfer,0.99
+My card was eaten by the cash machine what do I do?,card_swallowed,banking,train,card_swallowed,0.99
+Can you tell me why I haven't received my new card?,card_arrival,banking,train,card_arrival,0.99
+I entered my pin wrong  too many times.,pin_blocked,banking,train,pin_blocked,0.99
+why hasn't my cash arrived yet from my cheque?!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"My new card is here, what's the process for activating it?",activate_my_card,banking,train,activate_my_card,0.99
+I cancelled my card payment,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why hasn't my ID been verified?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?,transfer_into_account,banking,train,transfer_into_account,0.99
+top up with credit card,topping_up_by_card,banking,train,top_up_by_card,0.99
+Why is my identification required?,why_verify_identity,banking,train,why_verify_identity,0.99
+I need to find the card I received in the app.,card_linking,banking,train,card_arrival,0.99
+The app shows a withdrawal that I did not make or authorize.,cash_withdrawal_not_recognised,banking,train,unable_to_verify_identity,0.99
+Can my 8 year old grandson open an account at the bank?,age_limit,banking,train,age_limit,0.99
+I would like to know the countries you are offer services in?,country_support,banking,train,country_support,0.99
+Is there a fee for european bank cards?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+I can't input my pin again.,pin_blocked,banking,train,passcode_forgotten,0.99
+Can I do more than 10 transactions with a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I made a purchase with my card and I was charged a fee for using it,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I do I top up from my Apple Watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"On my transfer there was a ""decline"" message",declined_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What types of top-up methods do you accept?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?,card_delivery_estimate,banking,train,order_physical_card,0.99
+"My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.",pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I am still waiting for a money transfer to process.,pending_transfer,banking,train,pending_transfer,0.99
+"My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?",pending_cash_withdrawal,banking,train,pending_transfer,0.99
+How can I put more money into my account?,top_up_by_cash_or_cheque,banking,train,transfer_into_account,0.99
+My card is almost expired.  How fast will I get a new one and what is the cost?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+"I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?",transfer_fee_charged,banking,train,transfer_not_received_by_recipient,0.99
+what are the exchange rates for getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Will there be a charge for sending out more cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+Why should I verify the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+"I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?",transfer_not_received_by_recipient,banking,train,error,0.0
+How can I exchange currencies using your app?,exchange_via_app,banking,train,exchange_via_app,0.99
+What do I do about my expired card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+"Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?",top_up_failed,banking,train,top_up_limits,0.99
+My cash withdrawal was short.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Where are the cards delivered to,order_physical_card,banking,train,card_delivery_estimate,0.99
+How do I report a cash withdrawal that wasn't me?,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Why didn't my friend's transaction arrive yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+is there a foreign currencies charge?,exchange_charge,banking,train,extra_charge_on_statement,0.99
+How do I input a new address?,edit_personal_details,banking,train,order_physical_card,0.99
+I have a payment that hasn't went through yet.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+"what is going on, i have entered my passcode and its not working",passcode_forgotten,banking,train,pin_blocked,0.99
+I attempted to enter my pin to many times.,pin_blocked,banking,train,pin_blocked,0.99
+I would like to better understand why my pass-code is not working.,passcode_forgotten,banking,train,pin_blocked,0.99
+"How come my top-up didn't go through instantly, like it usually does?",pending_top_up,banking,train,top_up_limits,0.99
+"My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can my friends top up my account?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Am I charged if I make a top-up?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+Is it free for top ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Will you be adding more currencies in the future?,fiat_currency_support,banking,train,exchange_rate,0.99
+Is there an age limit to open an account,age_limit,banking,train,age_limit,0.99
+"Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?",extra_charge_on_statement,banking,train,transaction_charged_twice,0.99
+How can I exchange currencies with this app?,exchange_via_app,banking,train,exchange_via_app,0.99
+I don't think I made this payment that is showing up,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I was getting some cash out of the ATM but it cancelled on me without warning.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How do I top up with cash?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I want to do a swift transfer,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+My account was charged twice for one purchase,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+The recipient can not locate funds.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+There is a strange payment on my card and I don't know what to do.,card_payment_not_recognised,banking,train,card_not_working,0.99
+Do I need to add my salary?,receiving_money,banking,train,edit_personal_details,0.99
+What process should I use to transfer money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I don't have my cell phone with me so I cannot access the system to complete the transaction.,lost_or_stolen_phone,banking,train,unable_to_verify_identity,0.99
+How much does it cost to top up a US-issued card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+When will my deposit post to my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_into_account,0.99
+What are your supported countries?,country_support,banking,train,country_support,0.99
+"I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!",cancel_transfer,banking,train,error,0.0
+How do I use a cheque to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?",Refund_not_showing_up,banking,train,request_refund,0.99
+My card is about to expire.  How do I order another?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+What's the procedure with currency exchange?,exchange_via_app,banking,train,exchange_rate,0.99
+How can get a Visa card?,visa_or_mastercard,banking,train,card_linking,0.99
+"I couldn't transfer money to my bank, why not?",beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+"I got less than what i asked for in the ATM, why?",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"How long do transfers take, mine just says pending?",pending_transfer,banking,train,transfer_timing,0.99
+What do I do if I lost my phone?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+if im not using my account should i close it or just let it sit,terminate_account,banking,train,inactive_account,0.99
+How long until my card will get here?,card_delivery_estimate,banking,train,card_arrival,0.99
+How do I fix a payment that was reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Where do you export the cards to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+What is the fee for topping up a US card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Which countries do you support?,country_support,banking,train,country_support,0.99
+How long does it take for a top-up?,pending_top_up,banking,train,top_up_limits,0.99
+Will there be any fees for top ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I'm unable to verify my identity,unable_to_verify_identity,banking,train,unable_to_verify_identity,1.0
+Please provide me with the restrictions of the disposable cards.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why did my payment fail?,declined_card_payment,banking,train,declined_card_payment,0.99
+is there a reason i need to verify top up,verify_top_up,banking,train,verify_top_up,0.99
+With one disposable card how many transactions can i do?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.",failed_transfer,banking,train,unable_to_verify_identity,0.99
+"I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?",cash_withdrawal_charge,banking,train,error,0.0
+How do I terminate my account.,terminate_account,banking,train,terminate_account,0.99
+"After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?",pin_blocked,banking,train,change_pin,0.99
+How do I report possible fraudulent activity on my account?,compromised_card,banking,train,declined_card_payment,0.99
+Why was I charged for a cash withdrawal at the ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+why couldn't I use my card at a store?,declined_card_payment,banking,train,card_not_working,0.99
+I used my card to top-up but the money is gone!,topping_up_by_card,banking,train,top_up_failed,0.99
+I made a payment with my card that was cancelled?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Do you supply both Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I need to change my address in the personal details.,edit_personal_details,banking,train,edit_personal_details,0.99
+Will I be charged a fee for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+I dont see my reciept,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I was overcharged an additional pound.,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Why did my transfer to a beneficiary fail?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Do you charge anything for topping up?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+"I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"Is something wrong with my account, my balance didn't change after I transferred some money",balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+When did I get a $1 extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+My statement shows different transaction times.,transaction_charged_twice,banking,train,transfer_timing,0.99
+Is the exchange rate current?,exchange_rate,banking,train,exchange_rate,0.99
+Will you tell me how to exchange USD for GBP in the app?,exchange_via_app,banking,train,exchange_rate,0.99
+"If I can, I would like to get both Mastercard and Visa from you.",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Can I put my found card back into the app on my phone?,card_linking,banking,train,card_arrival,0.99
+My statement has a charge that shouldn't have been made.,request_refund,banking,train,extra_charge_on_statement,0.99
+My top-up failed to go through.,top_up_failed,banking,train,top_up_failed,0.99
+"I was blocked by using the wrong pin too many times, can you help me?",pin_blocked,banking,train,pin_blocked,0.99
+The app is having trouble verifying my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+What kinds of cards can I use to top up?,supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+In what way can I change my PIN and where do I need to be?,change_pin,banking,train,change_pin,0.99
+The ATM sucked my card in.,card_swallowed,banking,train,card_swallowed,1.0
+"I made a cash deposit, but it hasn't shown up in my balance yet.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I'm trying to verify my identity but can't figure out how, what do I do?",verify_my_identity,banking,train,why_verify_identity,0.99
+Can you help me activate my card,activate_my_card,banking,train,activate_my_card,0.99
+details need to be modified,edit_personal_details,banking,train,edit_personal_details,0.99
+what cards can i use to add money to my account,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+I did not have the right exchange rate applied to my situation of pulling out cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"
+At which ATMs can I use this card?",atm_support,banking,train,card_acceptance,0.99
+Is there a fee to order a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+I'd prefer to use my American Express when putting funds into my account.,supported_cards_and_currencies,banking,train,unsupported_currency_support,0.99
+I want my card I just received to show up in the app. How do I do that?,card_linking,banking,train,card_arrival,0.99
+I topped up but the app declined it,top_up_reverted,banking,train,top_up_failed,0.99
+When can I expect my card to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+"my phone was taken yesterday, what should I do about my account?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+I have a new card. How do I activate it?,activate_my_card,banking,train,activate_my_card,0.99
+How long does it take for pending to go through,pending_transfer,banking,train,transfer_timing,0.99
+Does this app exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+My topping up didn't go through.,top_up_failed,banking,train,top_up_failed,0.99
+What do I do if I see a transaction on my card that I don't recall making?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+When will my transfer post to my account?,transfer_timing,banking,train,transfer_timing,0.99
+Should I be seeing a fee applied for my money transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+What do I do to unblock my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+Mastercard is preferred to me.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I need to exchange some foreign currency. What's the charge for doing that?,exchange_charge,banking,train,exchange_rate,0.99
+where can i see money source?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+How can I get my money back for a payment i didnt make,direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+I have a transaction that shows multiple times.,transaction_charged_twice,banking,train,duplicate_transaction,0.99
+I made a transaction this morning but I need to revert it now.,cancel_transfer,banking,train,cancel_transfer,0.99
+My cash deposit isn't in my account. What happened?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?,pending_transfer,banking,train,transfer_timing,0.99
+I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I couldn't complete card activation.,activate_my_card,banking,train,activate_my_card,0.99
+card is being used by someone else,compromised_card,banking,train,card_not_working,0.99
+I deposited a cheque but I don't see the funds in my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+what are you going to use my identification details for?,why_verify_identity,banking,train,why_verify_identity,0.99
+Can you tell me if I can track the card you sent me?,card_arrival,banking,train,card_arrival,0.99
+Can I use this all over the world?,country_support,banking,train,country_support,0.99
+help me link my card,card_linking,banking,train,card_linking,0.99
+Why is a transfer to a beneficiary not possible?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+"So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.",transfer_fee_charged,banking,train,exchange_rate,0.99
+How can I prove I am me?,verify_my_identity,banking,train,verify_my_identity,0.99
+How do I use a check to top up?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+Am I allowed to get an account for my daughter?,age_limit,banking,train, beneficiary_not_allowed,0.99
+What currency can I use to add money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+"I made a payment a while ago and it is still showing as ""pending"" in the account. How long will this payment take to complete?",pending_card_payment,banking,train,transfer_timing,0.99
+How long does it take for cards to be delivered after ordering them?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+I'm worried that my card has been compromised because I see a payment that I didn't make.,card_payment_not_recognised,banking,train,compromised_card,0.99
+"I'd rather not use my physical card, how can I get a virtual card?",getting_virtual_card,banking,train,getting_virtual_card,0.99
+How to exchange my currency,exchange_via_app,banking,train,exchange_rate,0.99
+When I'm traveling is it possible to add money automatically at certain time points?,automatic_top_up,banking,train,automatic_top_up,0.99
+I see a direct debit that I didn't authorize,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Tell me your opinion on the exchange rate.,exchange_rate,banking,train,exchange_rate,0.99
+Can I have a second card issued to another family member?,getting_spare_card,banking,train,order_physical_card,0.99
+"I just want to top-up, why do I need to verify anything?",verify_top_up,banking,train,why_verify_identity,0.99
+"My app says I made a withdrawal, but I didn't.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I did not get the right exchange rate while getting my cash out.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?",Refund_not_showing_up,banking,train,request_refund,0.99
+Is there anyway to bypass identity verification?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+"My payment has been declined!! What's going on, I thought everything was alright and working well?",declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+I want to find out what happened to my new card?,card_arrival,banking,train,card_not_working,0.99
+what is the average wait for transfers,transfer_timing,banking,train,transfer_timing,0.99
+I need to make several disposable cards per day.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can I get a card in person?,order_physical_card,banking,train,order_physical_card,0.99
+"Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?",compromised_card,banking,train,declined_card_payment,0.99
+Does it matter which card I use,visa_or_mastercard,banking,train,card_payment_wrong_exchange_rate,0.99
+"When I tried to top up using my card, all of the money disappeared.",topping_up_by_card,banking,train,top_up_failed,0.99
+What should I expect to be charged on a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Where do I go to reset my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I transferred some cash and it has not arrived yet.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+How do I exchange currencies using this app?,exchange_via_app,banking,train,exchange_via_app,0.99
+"I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?",wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Why did I get charged a fee for my card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I can't get a contactless payment to work.,contactless_not_working,banking,train,contactless_not_working,0.99
+I need to know what foreign exchange rate I can get.,exchange_rate,banking,train,exchange_rate,0.99
+"Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What is the reason my cash withdrawal is still pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Why is my card payment still listed as pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+"I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.,Refund_not_showing_up,banking,train,request_refund,0.99
+The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+"I want to add money to my card, what payments do you accept?",supported_cards_and_currencies,banking,train,transfer_into_account,0.99
+Where is a ATM that accepts Mastercard?,atm_support,banking,train,atm_support,0.99
+"My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?",card_payment_fee_charged,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I hold more than one currency?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I bought something in another country but the exchange rate is wrong,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where can I located the auto-top up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?,transaction_charged_twice,banking,train,declined_card_payment,0.99
+I got less cash than what I specified at the ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Am I limited to what ATM I can use my card?,atm_support,banking,train,card_acceptance,0.99
+I just initiated a transfer but I'd like to cancel it.,cancel_transfer,banking,train,cancel_transfer,0.99
+How many transactions can I make on my disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I hope to get a Visa card,visa_or_mastercard,banking,train,card_linking,0.99
+i need help finding the auto top up option.,automatic_top_up,banking,train,automatic_top_up,0.99
+Can you explain to me why a top up would be reverted?,top_up_reverted,banking,train,top_up_failed,0.99
+What forms of ID work for verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+What are the uses for disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I noticed that there was an extra charge fee on my account. Could You explain to me why?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Do I need to do anything special for my friend to send money to my account?,receiving_money,banking,train,receiving_money,0.99
+I believe that the rate of exchange for my cash withdrawl is incorrect.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can it add money every so often automatically while I travel?,automatic_top_up,banking,train,automatic_top_up,0.99
+Still waiting for transfer to be completed.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Why did my money disappear when I topped up??,top_up_reverted,banking,train,top_up_failed,0.99
+Why can I not transfer money into my account?,transfer_into_account,banking,train,unable_to_verify_identity,0.99
+Why can't I withdraw money?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I recently purchased something, and the exchange rate was wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I change the currency I'm exchanging from AUD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My card won't work right now.,card_not_working,banking,train,card_not_working,0.99
+What is going on with it saying my card payment was declined?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can you show me how to verify the top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+Is there a charge for top-ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Can you change my currency to EUR?,fiat_currency_support,banking,train,exchange_currency,0.99
+What is the most efficient way to activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+Why am I being charged the wrong currency exchange when I purchased something abroad?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I was charged for a cash withdrawal, why?",cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+Are there any hidden limit on the auto top-up?,automatic_top_up,banking,train,auto_top_up_limits,0.99
+Why  am I being told this  transfer will not  go thru,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+There is a strange card payment I don't recognise.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+How is my PIN sent?,get_physical_card,banking,train,change_pin,0.99
+My cheque is slow to cash,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"I purchased something while traveling, and the exchange rate applied was wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I get disposable virtual cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I thought I would have received my new card at this point.,card_arrival,banking,train,revert_card_payment,0.99
+Why is the exchange rate different from what I expected?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Reverted top up,top_up_reverted,banking,train,top_up_failed,0.99
+I looked at my statement and found a payment I and found a mistake.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+What are all the fiat currencies that are supported for both exchange and holding?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+What currencies are available for my use in holding and exchange?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I just got my card and cannot get it to work.,activate_my_card,banking,train,card_not_working,0.99
+"For the disposable cards, what are the restrictions?",disposable_card_limits,banking,train,disposable_card_limits,0.99
+My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.,declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+I moved and would like to change my address.,edit_personal_details,banking,train,edit_personal_details,0.99
+Why aren't my payment funds available to me?,pending_card_payment,banking,train,cash_withdrawal_not_recognised,0.99
+What is limit of disposable cards  I can make per day?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why did I get charged a fee for transferring money?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Tell my why my top-up is pending.,pending_top_up,banking,train,top_up_limits,0.99
+Why is there an uknown charge showing on my account?,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+I can't log in,passcode_forgotten,banking,train,passcode_forgotten,0.99
+ATM apparently not working?  Couldn't access funds in my account?,declined_cash_withdrawal,banking,train,atm_support,0.99
+If I don't have much money in the account can I auto top-up?,automatic_top_up,banking,train,auto_top_up,0.99
+How do I link the new card?,card_linking,banking,train,card_linking,0.99
+what are the exchange rates for foreign currency ATMs,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+My card was charged more than expected.,card_payment_fee_charged,banking,train,wrong_amount_of_cash_received,0.99
+How do I replace my card before it expires next month?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How can I unblock my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+May I change my PIN?,change_pin,banking,train,change_pin,0.99
+My transfer failed to a beneficiary,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Can I make an account for my kids?,age_limit,banking,train,order_physical_card,0.99
+I was charged the wing amount for an item.,card_payment_wrong_exchange_rate,banking,train,wrong_amount_of_cash_received,0.99
+When can I expect to receive my card?,card_delivery_estimate,banking,train,card_arrival,0.99
+There is a strange payment on my card.,card_payment_not_recognised,banking,train,card_not_working,0.99
+I tried to withdraw $100 but only got $20. What happened?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I cannot activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+I have a disposable card but it does not work?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+The exchange rate for my electronic payment is incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I use Apple Pay to top-up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can I use my card in another institutions ATM?,atm_support,banking,train,atm_support,0.99
+"Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?",top_up_failed,banking,train,top_up_failed,0.99
+Why doesn't my card work for any transactions?,card_not_working,banking,train,card_not_working,0.99
+can you assist me in activating my card?,activate_my_card,banking,train,activate_my_card,0.99
+Whats the minimum age to have an account,age_limit,banking,train,age_limit,0.99
+I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?,top_up_failed,banking,train,top_up_failed,0.99
+Why is the app showing a still pending message on a withdraw that has already been done?,pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+What's the procedure for getting a card?,order_physical_card,banking,train,get_physical_card,0.99
+How long will it take to get to the US?,card_delivery_estimate,banking,train,oos,0.0
+my virtual card has not came yet!,getting_virtual_card,banking,train,card_arrival,0.99
+I can't find my card!  What should I do?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+what is this charge i didnt do it what can i do,direct_debit_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+Can you tell me why my top-up was canceled?,top_up_reverted,banking,train,top_up_failed,0.99
+What is the top-up limit for my card?,top_up_limits,banking,train,top_up_limits,0.99
+Do you know how I can verify that I did a top-up to my card?,verify_top_up,banking,train,verify_top_up,0.99
+disposable virtual card can be ordered where?,get_disposable_virtual_card,banking,train,card_linking,0.99
+I did not make a direct debit payment as listed on my app,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can I use American Express?,supported_cards_and_currencies,banking,train,unsupported_cards_and_currencies,0.99
+Can I use my salary for this?,receiving_money,banking,train,cash_withdrawal_not_recognised,0.81
+What is the process for activating my new card?,activate_my_card,banking,train,activate_my_card,0.99
+I tried to top-up but it got denied.,top_up_failed,banking,train,top_up_failed,0.99
+How soon will my balance be updated to reflect my transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Is it possible to top up with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can I have multiple currencies in my account?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Why didn't I receive the right amount of cash?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Problem verifying my account,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?",top_up_reverted,banking,train,error,0.0
+Can I use the card at any cash machine?,atm_support,banking,train,contactless_not_working,0.99
+Where can I check to see where the money in my account came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Tell me why there is a fee for a card payment.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Why isn't my payment showing?,reverted_card_payment?,banking,train,payment_not_recognised,0.99
+How do I verify the top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+How long does it take for a top up to be approved?,pending_top_up,banking,train,transfer_timing,0.99
+Please delete my account and personal information.,terminate_account,banking,train,terminate_account,0.99
+The transfer that I was trying to complete was declined. What was the cause?,declined_transfer,banking,train,declined_transfer,0.99
+Can you tell me why my pop-up is still pending?,pending_top_up,banking,train,unable_to_verify_identity,0.99
+I must make a transfer from China and it is urgent. How long before the transfer is complete?,transfer_timing,banking,train,transfer_timing,0.99
+How many years old do I have to be?,age_limit,banking,train,age_limit,0.99
+is it just visa or can i also use mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I didn't receive the amount of cash I requested for the ATM.,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+I was made to pay a fee for making a transaction with card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+You accepts my card?,card_acceptance,banking,train,card_payment_wrong_exchange_rate,0.99
+I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.,cancel_transfer,banking,train,cancel_transfer,0.99
+Why did my top-up get reverted?,top_up_reverted,banking,train,top_up_failed,0.99
+I got double charged!,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Do I have to verify the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+I made a purchase earlier today but it is still listed as pending- when will it go through?,pending_card_payment,banking,train,pending_transfer,0.99
+I need to know where I can withdraw money.,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Seems like my top up has been cancelled,top_up_reverted,banking,train,top_up_failed,0.99
+My phone is at the hotel.  How can I use the app?,lost_or_stolen_phone,banking,train,getting_virtual_card,0.99
+What does it mean if my cash withdrawal is pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+What can I do to track the card you sent me?,card_arrival,banking,train,card_arrival,0.99
+Can I add a card to back into the app?,card_linking,banking,train,activate_my_card,0.99
+Is it possible to access my phone from the hotel/,lost_or_stolen_phone,banking,train,oos,0.0
+"I do not like this, I made a simple transfer but I have an additional charge for doing so.",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why isn't my google pay top up working?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+What are the fees for using a European bank card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+Can I change my PIN on my phone?,change_pin,banking,train,change_pin,0.99
+How long does it take to make an urgent transfer from China?,transfer_timing,banking,train,transfer_timing,0.99
+Can this card be used at all ATMs?,atm_support,banking,train,atm_support,0.99
+How does a bank transfer for topping my account work?,transfer_into_account,banking,train,transfer_into_account,0.99
+I paid with my card and I was charged a fee,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I can't find my card! Can you help?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+how long should i expect to wait when i add money,pending_top_up,banking,train,transfer_timing,0.99
+"I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.",cash_withdrawal_not_recognised,banking,train,error,0.0
+Can I set my own top-up limit?,top_up_limits,banking,train,top_up_limits,0.99
+"Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_not_received_by_recipient,0.99
+What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.,top_up_reverted,banking,train,error,0.0
+Can I use a credit card from the US to top up?,supported_cards_and_currencies,banking,train,country_support,0.99
+I transferred money but the recipient does not see the funds in their account?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+When will my top-up be completed?,pending_top_up,banking,train,top_up_limits,0.99
+"The cheque I sent a few days ago has not been deposited yet, what is the hold up?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+It looks like my top up didn't work.  Why?,top_up_failed,banking,train,top_up_failed,0.99
+I need to close my account.  Your company is terrible!,terminate_account,banking,train, terminated_account_request,0.99
+I dont have a pin,get_physical_card,banking,train,passcode_forgotten,0.99
+Where do I top up?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+Is it possible to have a discount for exchanging currency frequently?,exchange_charge,banking,train,exchange_rate,0.99
+The app doesn't believe its me.,unable_to_verify_identity,banking,train,pin_blocked,0.99
+"I've been waiting a while for my card, is there a way to know when it will arrive?",card_arrival,banking,train,error,0.0
+Are your cards available in the EU?,country_support,banking,train,country_support,0.99
+I've deposited a check in my account but the cash isn't showing as available.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can I withdraw money in my hometown currency while on holiday without any additional fees?,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+What can I do to verify my card?,verify_top_up,banking,train,verify_my_identity,0.99
+I ordered my card but it hasn't been delivered yet,card_arrival,banking,train,order_physical_card,0.99
+This place has been too much work so I'd just like to close out my account & be done.,terminate_account,banking,train,terminate_account,0.99
+What fee will be charged for exchanges?,exchange_charge,banking,train,exchange_charge,0.99
+I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What do I do if I can't prove my identity?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I have a top-up that's still pending and wanted to know about it.,pending_top_up,banking,train,pending_top_up,0.99
+My card expires next week. How do I get a new one?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How long does it typically take for a pending ATM withdrawal to clear?,pending_cash_withdrawal,banking,train,transfer_timing,0.99
+I need my virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What do I need for the identity verification?,verify_my_identity,banking,train,verify_identity,0.99
+I would like to get both a Visa and MasterCard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Is it possible to cancel my transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+How long before I can see that my cash withdrawal has taken place?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.,declined_cash_withdrawal,banking,train,card_not_working,0.99
+How do I verify my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Is there a fee for topping up a card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I payed with the card and there was an extra fee?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Online banking is not showing my cheque or cash deposit so the balance is incorrect.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I withdrew money and got a fee, please explain",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+There is a direct debit fee in the App that I didn't do.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+cancel my account,terminate_account,banking,train,terminate_account,0.99
+Are there cash machines where I can change my PIN?,change_pin,banking,train,change_pin,0.99
+"This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+It is listed in my app that I made a payment which I did not actually make,card_payment_not_recognised,banking,train,payment_not_recognised,0.99
+My transaction is on the wrong account.,cancel_transfer,banking,train,declined_transfer,0.99
+Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I don't understand why you want so much of my personal info.,why_verify_identity,banking,train,why_verify_identity,0.99
+Where can I get your exchange rates from?,exchange_rate,banking,train,exchange_rate,0.99
+The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?,declined_cash_withdrawal,banking,train,error,0.0
+Can you tell me how to get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+The machine only paid me a hundred when I wanted 20,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I would prefer a Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+To receive money are there charges?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+What does it mean if my payment is pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+The cash I asked for still hasn't been received,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I forgot my PIN and now it is blocked.,pin_blocked,banking,train,pin_blocked,0.99
+How can I activate the new card i got?,activate_my_card,banking,train,activate_my_card,0.99
+How's the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Can I top-up via Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I was unable to transfer money to a beneficiary.,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+After I transferred money the balance remained the same.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.,reverted_card_payment?,banking,train,error,0.0
+I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.,declined_transfer,banking,train,declined_transfer,0.99
+Can you tell me why I was declined from getting cash?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I would like to know more about what a disposable virtual card is?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Is there a reason my payment is still pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Am I able to do a SWIFT transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+where to i get my funds from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+An ATM machine didn't return my card.,card_swallowed,banking,train,lost_or_stolen_card,0.99
+"While doing a transfer, it says declined.",declined_transfer,banking,train,declined_transfer,0.99
+"There is a direct debit charge that I don't recognize, what can I do?",direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+can I be charged for topping up by card,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+How do I update my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+I would like to invalidate my account.  I am very disappointed with your services.,terminate_account,banking,train,terminate_account,0.99
+What's taking so long for this payment to go through?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+Which ATM's am i able to change my PIN?,change_pin,banking,train,change_pin,0.99
+I have a contactless that's broken.,contactless_not_working,banking,train,contactless_not_working,0.99
+Am I able to have a card sent to China?,card_about_to_expire,banking,train,country_support,0.99
+What are the steps to get my card back that was kept by the ATM?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+How do I top up using my card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+"Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?",pending_top_up,banking,train,error,0.0
+I really want a physical card. How do I get one?,order_physical_card,banking,train,order_physical_card,0.99
+Is this app capable of exchanging currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+"I need to deposit my virtual card, how do i do that.",get_disposable_virtual_card,banking,train,transfer_into_account,0.99
+Can you please explain why my beneficiary is not allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,1.0
+"my card details could be stolen, as i didnt make these transactions",compromised_card,banking,train,lost_or_stolen_card,0.99
+Is there a reason for my top up to be cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+"My card still hasn't arrived after two weeks, now what?",card_arrival,banking,train,lost_or_stolen_card,0.99
+Help me verify the card used on a top-up.,verify_top_up,banking,train,verify_top_up,0.99
+How are foreign exchange rates determined?,exchange_rate,banking,train,exchange_rate,0.99
+What does the bank charge for lost or stolen card replacements?,order_physical_card,banking,train,lost_or_stolen_card_limits,0.99
+Why hasn't my payment gone through?,pending_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How do I verify my top up?,verify_top_up,banking,train,verify_top_up,0.99
+What currencies can I exchange?,fiat_currency_support,banking,train,exchange_rate,0.99
+My app shows cash I didn't get.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I need to change my contact information.,edit_personal_details,banking,train,edit_personal_details,0.99
+How do I reactivate a card I thought I lost?,card_linking,banking,train,lost_or_stolen_card,0.99
+I wondered if multiple currencies is okay?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Why do I see an extra £1 charge on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What can I expect at card expiration?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I have kids and I'm curious at what age could they start to use your service.,age_limit,banking,train,age_limit,0.99
+My card won't work at all for anything.,card_not_working,banking,train,card_not_working,0.99
+Why isn't a refund showing on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Was there a number to track that I could get?,card_arrival,banking,train,supported_cards_and_currencies,0.99
+Something's wrong my card won't work.,card_not_working,banking,train,card_not_working,0.99
+Please specify any limitations that come along with disposable cards.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Will I be charged any fees if I want to add money with an international card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+Tell me why my topup wouldn't go through?,top_up_failed,banking,train,top_up_limits,0.99
+An incorrect exchange rate was applied to an item I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Why is my ATM withdrawal still pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I forgot my pin and am blocked now. Can I reset it somewhere?,pin_blocked,banking,train,pin_blocked,0.99
+Can you show me how to top up with Google play?,apple_pay_or_google_pay,banking,train,exchange_via_app,0.99
+Do I pay a fee for SEPA transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Help! In the app there is a payment that I don't remember.,card_payment_not_recognised,banking,train,lost_or_stolen_card,0.99
+I withdrew cash abroad and the exchange rate applied is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to request a physical card,order_physical_card,banking,train,order_physical_card,0.99
+It seems that the rate I got is incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My top-up has not posted.,pending_top_up,banking,train,top_up_failed,0.99
+How do I locate my PIN now that I have my card?,get_physical_card,banking,train,passcode_forgotten,0.99
+What fiat currencies do you allow exchange with?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Is there a reason that my transfer failed?,failed_transfer,banking,train,failed_transfer,0.99
+What can I use to receive my salary?,receiving_money,banking,train,receive_money,0.99
+My preference is Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+The card payment I made didn't work.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What is the maximum for top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.,extra_charge_on_statement,banking,train,pending_transfer,0.99
+My balance doesn't show my deposit.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I wanted to know why i got an additional fee when i use my card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is my new card activated?,activate_my_card,banking,train,activate_my_card,0.99
+Can I top up online?,top_up_by_cash_or_cheque,banking,train,top_up_by_card,0.99
+Why did you guys charge me an extra €1?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+can you tell me why my card was declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+What is the procedure for me to get more cards on my account?,getting_spare_card,banking,train,get_disposable_virtual_card,0.99
+Why can't I withdraw cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Can I top-up any amount?,top_up_limits,banking,train,top_up_limits,0.99
+A transaction on my card shows as pending.,pending_card_payment,banking,train,pending_transfer,0.99
+"I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?",Refund_not_showing_up,banking,train,request_refund,0.99
+Is it possible to exchange currencies using the app?,exchange_via_app,banking,train,exchange_rate,0.99
+Do I have to change my PIN at a bank?,change_pin,banking,train,change_pin,0.99
+I want to end my account,terminate_account,banking,train,terminate_account,0.99
+"I locked myself out of my account, how do I unblock my PIN?",pin_blocked,banking,train,passcode_forgotten,0.99
+I have a cash withdrawal that I do not recognise.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.,pending_top_up,banking,train,top_up_failed,0.99
+I just got my card.  It's not linked yet--how do I do that?,card_linking,banking,train,card_linking,0.99
+Why hasn't my account updated?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Do I get any sort of discount on volume for a lot fo currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+The ATM gave me less cash than requested,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I was charged multiple times for one transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why haven't I gotten my new card?,card_arrival,banking,train,unable_to_verify_identity,0.99
+Is there a limit on making disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How long do I wait for a transfer from the United States?,transfer_timing,banking,train,transfer_timing,0.99
+I look but I see no virtual card. Why is that?,getting_virtual_card,banking,train,virtual_card_not_working,0.99
+My statement has not shown my refund.,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+Where in the app do I go to make my new card show up?,card_linking,banking,train,order_physical_card,0.99
+I got an cancellation error when I was topping up.,top_up_reverted,banking,train,top_up_failed,0.99
+Is there a fee for currency exchange?,exchange_charge,banking,train,exchange_rate,0.99
+When can I expect my refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+What are the countries you have offices in?,country_support,banking,train,country_support,0.99
+There is unexpected money in my account.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What steps do I need to get another card?,getting_spare_card,banking,train,get_physical_card,0.99
+How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Can I use my American Express card with Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"Help!  I fear that my card was stolen,",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I think my passcode was changed,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What should I do?  I topped off but the app reversed  it.,top_up_reverted,banking,train,top_up_failed,0.99
+My payment has been declined several times.  Can you help me?,declined_card_payment,banking,train,declined_card_payment,0.99
+My card hasn't arrived yet. What do I do?,card_arrival,banking,train,card_arrival,0.99
+I did a topup successfully but its not showing in balance. I think there is some problem in system.,top_up_reverted,banking,train,top_up_limits,0.99
+Where is my PIN located?,get_physical_card,banking,train,passcode_forgotten,0.99
+How do I link a new payment card?,card_linking,banking,train,card_linking,0.99
+"If I want to add funds to the account using American Express, how do I do that?",supported_cards_and_currencies,banking,train,exchange_via_app,0.99
+The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?,declined_cash_withdrawal,banking,train,card_not_working,0.99
+Can a friend top up my account,topping_up_by_card,banking,train,top_up_by_card,0.99
+My card payment has not been withdrawn from my account,reverted_card_payment?,banking,train,cash_withdrawal_not_recognised,0.99
+"My card has an issue, the payment has been deferred.",reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+Why does the same transaction appear multiple times?,transaction_charged_twice,banking,train,duplicate_transaction,0.99
+I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I've been charged an extra £1 and I don't know what it's for,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why did using an ATM cause me to have an extra fee charged?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+The app is showing a direct debit transaction that I did not perform,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Where do I need to go to change my PIN?,change_pin,banking,train,change_pin,0.99
+I can't see all the refunds in my statement,Refund_not_showing_up,banking,train,refund_not_showing_up,0.99
+How do I add cash to my account?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+what amount of time does it take for a transfer to reflect and be available,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+My app was on the phone and I was mugged.  What do I do?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why does my top-up get cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+"Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.",cancel_transfer,banking,train,error,0.0
+Will there be a charge for topping up by account with a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,topping_up_by_card_charge,0.99
+What is this $1 charge on my account?,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+What are my bank details so I can do a transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+I was not able to use the ATM to get cash,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+A transaction shows duplicate times.,transaction_charged_twice,banking,train,duplicate_transaction_times,0.99
+I can't find my phone; what can I do to prevent someone from accessing my account on it?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Do I need to verify my top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+"Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?",cash_withdrawal_not_recognised,banking,train,declined_card_payment,0.99
+Are there any hidden extra fees for currency exchanges?,exchange_charge,banking,train,exchange_charge,0.99
+My phone was left behind.  Can I still use my card?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!,pending_cash_withdrawal,banking,train,error,0.0
+do i have to talk to someone to close an account or can i in the app,terminate_account,banking,train,edit_personal_details,0.99
+What locations allow me to withdraw money?,atm_support,banking,train,country_support,0.99
+"I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.",reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+What type of card can I get?,visa_or_mastercard,banking,train,card_linking,0.99
+If i want to change my pin number can I directly from an ATM?,change_pin,banking,train,change_pin,0.99
+Is it possible to have more than one disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Is my card accepted anywhere?,card_acceptance,banking,train,card_acceptance,0.99
+How can I check if I have received a refund if it is not yet on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+How can my friend give me money?,receiving_money,banking,train,receiving_money,0.99
+How do I set my physical card PIN?,get_physical_card,banking,train,change_pin,0.99
+what is the time frame for transfers,transfer_timing,banking,train,transfer_timing,0.99
+Is there an allowance on cards?,card_payment_fee_charged,banking,train,card_limits,0.99
+I have been trying to exchange this for crypto but the app won't work could you please help me?,beneficiary_not_allowed,banking,train,exchange_via_app,0.99
+My top up is pending still,pending_top_up,banking,train,pending_top_up,0.99
+Can I use a bank transfer to add money to my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I was making a purchase and it was declined and I wanted to know why.,declined_transfer,banking,train,declined_cash_withdrawal,0.99
+How long will delivery to the US take?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Will I be charged for adding money by transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+What should I do if I want to get another card for someone in my family?,getting_spare_card,banking,train,order_physical_card,0.99
+I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?,transfer_not_received_by_recipient,banking,train,error,0.0
+Where do I scan my card?,card_linking,banking,train,card_delivery_estimate,0.99
+I can't add any more money.,top_up_failed,banking,train,unable_to_verify_identity,0.99
+How do I know how much money I will have when I travel abroad?,exchange_rate,banking,train,exchange_rate,0.99
+"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?",top_up_reverted,banking,train,top_up_failed,0.99
+How do I see my card in the app?,card_linking,banking,train,get_physical_card,0.99
+My transfer is stuck pending? How do we fix it to it goes through?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I made a transaction to the wrong account!,cancel_transfer,banking,train,declined_transfer,0.99
+Are my contactless settings correct? I tried to use it today but it wasn't working.,contactless_not_working,banking,train,contactless_not_working,0.99
+I need help reapplying my top-up. It seems it isn't working.,top_up_failed,banking,train,top_up_failed,0.99
+My bill shows the same charge more than once,transaction_charged_twice,banking,train,duplicate_charge,0.99
+"I have a cash withdrawal that says it's pending, why?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I have a direct debit that I did not set up,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Delete my account now please.,terminate_account,banking,train,terminate_account,0.99
+"I might be paranoid, but someone may be using my card.",compromised_card,banking,train,declined_card_payment,0.99
+why was i chargged,transfer_fee_charged,banking,train,wrong_amount_of_cash_received,0.99
+Can an apple watch be used to tup-up?,apple_pay_or_google_pay,banking,train,oos,0.0
+What documents do I need to validate my identity?,verify_my_identity,banking,train,verify_identity,0.99
+How come I can see an extra charge for my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+is there a fee for swift transfer,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Can I set up to my account to automatically top up?,automatic_top_up,banking,train,automatic_top_up,0.99
+How can I pay for top-ups?,supported_cards_and_currencies,banking,train,top_up_by_cash_or_cheque,0.99
+I don't understand why there is an extra €1 fee in my statement.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I tried pulling out money at the ATM and it gave me an incorrect amount back.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Am I able to use my account if the identity verification is not complete?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I believe my card has been compromised because of a strange withdrawal,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+how do I get my card to show in the app?,card_linking,banking,train,getting_virtual_card,0.99
+What do I do if my card has been lost or stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I had trouble with an incorrect rate being applied when using the ATM with foreign currency.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My actual card isn't functioning.,card_not_working,banking,train,card_not_working,0.99
+Can this app be used to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!,wrong_amount_of_cash_received,banking,train,error,0.0
+Is there a way to revert a transaction?,cancel_transfer,banking,train,transfer_cancelled,0.99
+There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.,pending_transfer,banking,train,error,0.0
+How do I go through the identity checks?,verify_my_identity,banking,train,why_verify_identity,0.99
+There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.,extra_charge_on_statement,banking,train,error,0.0
+The exchange rate applied was incorrect when I was traveling outside the country.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+There was a charge applied when I used my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+The app is showing a direct debit payment that I never made,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I need to make a purchase online, where is my virtual card?",getting_virtual_card,banking,train,virtual_card_not_working,0.99
+"Visa and MasterCard, can I get them both?",visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+"Please give me both Visa and MasterCard, is it possible?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How much could I top up?,top_up_limits,banking,train,top_up_limits,0.99
+What's wrong with my ID? I can't verify it.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I want to use cash to top up.,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What is the exchange rate for EUR?,exchange_rate,banking,train,exchange_rate,0.99
+Can you make sure I get a MasterCard and not a Visa?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why hasn't my top-up gone through?,pending_top_up,banking,train,top_up_failed,0.99
+Can I tell if my top off didn't work?  It doesn't seem to have.,top_up_failed,banking,train,top_up_failed,0.99
+How can I sign up for a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I have a canceled top-up and wanted to know about it.,top_up_reverted,banking,train,top_up_failed,0.99
+I haven't seen the cash yet from the cheque I deposited.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+are there any country restrictions?,country_support,banking,train,country_support,0.99
+What do I do after the ATM takes my card.,card_swallowed,banking,train,contactless_not_working,0.99
+Are there steps I need to take before my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+You provide support in what countries?,country_support,banking,train,country_support,0.99
+What services can I use to top up?,apple_pay_or_google_pay,banking,train,top_up_limits,0.99
+How do I request a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+can i transfer money i the app,transfer_into_account,banking,train,transfer_into_account,0.99
+Where can I get money from my card?,atm_support,banking,train,receiving_money,0.99
+Will I be able to track the card that was sent to me?,card_arrival,banking,train,card_arrival,0.99
+I can't see a verification code anywhere,verify_top_up,banking,train,unable_to_verify_identity,0.99
+"I didn't want to make a transaction, I want to revert it",cancel_transfer,banking,train,cancel_transfer,0.99
+I made a deposit but it is not showing up in my balance.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How do you exchange currencies,exchange_via_app,banking,train,exchange_rate,0.99
+How do I activate my new card I just got?,activate_my_card,banking,train,activate_my_card,0.99
+I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?,top_up_failed,banking,train,unable_to_top_up,0.99
+Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?,cancel_transfer,banking,train,transfer_into_account,0.99
+"Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?",reverted_card_payment?,banking,train,card_payment_not_recognised,0.99
+I havn't received my PIN yet.,get_physical_card,banking,train,passcode_forgotten,0.99
+Why does my identity need to be verified?,why_verify_identity,banking,train,why_verify_identity,1.0
+Transfers from the US how long will the wait be?,transfer_timing,banking,train,transfer_timing,0.99
+I want to transfer money using my credit card.,topping_up_by_card,banking,train,transfer_into_account,0.99
+Do you provide cards to people not in the UK?,country_support,banking,train,country_support,0.99
+I lost my phone and need help so someone doesn't access my account.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Tell me what the steps for the identity checks are,verify_my_identity,banking,train,verify_identity,0.99
+"I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.",card_about_to_expire,banking,train,error,0.0
+Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!,failed_transfer,banking,train,error,0.0
+I don't live in the UK. Can I still get a card?,country_support,banking,train,country_support,0.99
+"I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!",wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+My card payment says pending and it hasn't changed,pending_card_payment,banking,train,pending_transfer,0.99
+Can I setup top ups in advance?,automatic_top_up,banking,train,top_up_limits,0.99
+Is there a top-up limit that I have to stay under during a given period of time?,top_up_limits,banking,train,top_up_limits,0.99
+I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?,top_up_failed,banking,train,top_up_failed,0.99
+I added money but my top-up wasn't processed by the app.,top_up_failed,banking,train,top_up_failed,0.99
+Can I use this card at any ATM?,atm_support,banking,train,atm_support,0.99
+"The ATM charged me an extra fee, Why?",cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I have heard about these disposable virtual cards but don't understand how they work.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How do I get my card?,order_physical_card,banking,train,get_physical_card,0.99
+Do you support changing the currency I use?,exchange_via_app,banking,train,exchange_currency_support,0.99
+"I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?",card_payment_fee_charged,banking,train,error,0.0
+Someone else made a Direct Debit transaction on my account,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I think I was charged double for something I bought - how long should I wait before reporting this?,transaction_charged_twice,banking,train, declined_cash_withdrawal,0.99
+There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I believe there is a mistake because a payment I didn't make shows in my app.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I want to open an account for my child.,age_limit,banking,train,order_physical_card,0.99
+I left my card at a restaurant and now its missing.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+What do I do if my PIN was blocked?,pin_blocked,banking,train,pin_blocked,0.99
+I need information explaining why my top-up failed to go through,top_up_failed,banking,train,top_up_failed,0.99
+I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?,pending_top_up,banking,train,error,0.0
+What do I do when a charge has been made that I did not make?,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I live in the EU.  Can I order one of your cards?,country_support,banking,train,country_support,0.99
+I can't log into my account because I lost my password,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I am not recognized by the app.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+There's an error with the rate that is charged.,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+Why has my top up been cancelled,top_up_reverted,banking,train,top_up_failed,0.99
+Are there virtual cards,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"There is a fee for a transfer, please explain that to me.",transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Why is the cash transaction still showing as not completed?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why hasn't my friend's transaction arrive yet?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?,declined_card_payment,banking,train,unable_to_verify_identity,0.99
+Why would the app show a withdrawal that I did not make?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Yikes!  I didn't get the amount of money that I requested.  What do I do now?,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+"I topped up last night but don't have any funds, why not?",pending_top_up,banking,train,top_up_limits,0.99
+"The company is no good, please terminate my account.",terminate_account,banking,train,terminate_account,0.99
+I live in Germany. Is that one of the countries you are in? What other countries are you in?,country_support,banking,train,country_support,0.99
+I can't see the transfer that I put in.,balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+"For SEPA transfers, what kind of charge will be applied?",top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+"I need to transfer some money, can I use my credit card?",topping_up_by_card,banking,train,card_payment,0.99
+how do I get top up to work for my card,apple_pay_or_google_pay,banking,train,top_up_limits,0.99
+I seem to of forgotten my passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I would like help to revert a transaction I did this morning,cancel_transfer,banking,train,revert_card_payment,0.99
+Explain the card PIN to me.,get_physical_card,banking,train,change_pin,0.99
+Tell me why my balance did not change when I tranferred cash.,balance_not_updated_after_bank_transfer,banking,train,cash_withdrawal_not_recognised,0.99
+"If my account is low in funds, can I set an auto top-up?",automatic_top_up,banking,train,auto_top_up,0.99
+What was I charged a fee for card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.",declined_transfer,banking,train,failed_transfer,0.99
+Is it possible to have an item refunded?,request_refund,banking,train,request_refund,0.99
+What do I have to do to get the virtual card to work?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+How long does a European transfer take?,transfer_timing,banking,train,transfer_timing,0.99
+"My order hasn't shown up yet, what can I do?",request_refund,banking,train,order_physical_card,0.99
+"Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.",pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Which cards and currencies are supported?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,1.0
+I am paid by my employer in GBP; do I need to do anything in the app to indicate this?,receiving_money,banking,train,country_support,0.99
+I am looking to delete my account. I'm not happy with the service provided by you.,terminate_account,banking,train,terminate_account,0.99
+I think my card is broke it's not working anymore,card_not_working,banking,train,card_not_working,0.99
+How can I cancel this transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+How long will it take to refund me,Refund_not_showing_up,banking,train,request_refund,0.99
+I've tried using my card multiple times and it keeps getting declined.,declined_card_payment,banking,train,card_not_working,0.99
+How do I get a new card as your machine swallowed mine!,card_swallowed,banking,train,card_swallowed,0.99
+What is the pending payment on my card about?,pending_card_payment,banking,train,card_payment_pending,0.99
+I'm in China and really need a new card.,card_about_to_expire,banking,train,order_physical_card,0.99
+atm refused to give me money,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What steps do I need to do to delete my account?,terminate_account,banking,train,terminate_account,0.99
+The card payment is declined.  Please inform me why.,declined_card_payment,banking,train,declined_card_payment,0.99
+Why hasn't the transaction I did arrive yet?,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+"Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.",card_payment_not_recognised,banking,train,declined_card_payment,0.99
+What is the fee if I use a European bank for a top up?,top_up_by_card_charge,banking,train,transfer_into_account,0.99
+"I have obtained the salary in GBP, will it need to be configured?",receiving_money,banking,train,supported_cards_and_currencies,0.99
+Should my cash withdrawal still be pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Can you tell me whats going on with my card it seems to be not working?,card_not_working,banking,train,card_not_working,0.99
+Explain why I can't do a transfer to an account.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I'm seeing a direct debit payment that is not me.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How do I get my card into the app?,card_linking,banking,train,getting_virtual_card,0.99
+"Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.",declined_cash_withdrawal,banking,train,card_not_working,0.99
+Do you charge for sending out more cards?,getting_spare_card,banking,train,topping_up_limits,0.99
+What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can I use as many top-ups as I want?,top_up_limits,banking,train,top_up_limits,0.99
+How many different currencies can I hold money in?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"When exchanging currencies, is there an extra fee?",exchange_charge,banking,train,exchange_charge,0.99
+My top-up is still pending,pending_top_up,banking,train,pending_top_up,0.99
+Why isn't my balance updating?  I did a bank transfer and it isn't current.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_bank_transfer,0.99
+I topped up my card but the app rejected it.,top_up_failed,banking,train,top_up_failed,0.99
+"Since I need to exchange currencies frequently, would you be able to offer me a discount?",exchange_charge,banking,train,exchange_rate,0.99
+How many transactions can I do with a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What happens when I money transaction doesn't show up on the receiving side?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I don't have a virtual card - how do I get one?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What do I have to do to cancel a transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+Can I keep using my card after it expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I received a different amount of cash than what I entered.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Can I get paid for this in another currency?,receiving_money,banking,train,exchange_rate,0.99
+"I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What countries do your accounts support?,country_support,banking,train,country_support,1.0
+The app declined my top up. What did I do wrong?,top_up_reverted,banking,train,top_up_failed,0.99
+Why have I been charged for pulling cash out of my own account?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"Your system is broken. My transfers keep failing, 5 times now.",failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?",cash_withdrawal_charge,banking,train,error,0.0
+Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+Please provide me a list of ATMs that accept my card.,atm_support,banking,train,atm_support,0.99
+How can I know where my card will be accepted?,card_acceptance,banking,train,card_acceptance,0.99
+"When I tried to access my cash, I wasn't allowed!",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I would like to receive instructions showing the verification process for top up cards..,verify_top_up,banking,train,verify_top_up,0.99
+Why is there an unknown card payment?,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+What happens if the ATM gives me the wrong amount of money?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Money is not in recipients account.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+I have been charged an extra pound!,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why hasn't my payment shown up yet?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+I entered the wrong pin too many times and now I think it's blocked. What do I do?,pin_blocked,banking,train,pin_blocked,0.99
+My card payment might have been reverted.,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+Why wasn't my payment accepted by the app,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+In my account I noticed my ATM withdrawal is still pending,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+What if my top up doesn't go through?,pending_top_up,banking,train,top_up_failed,0.99
+"If I ordered my new card last week, how much longer should I wait to receive it?",card_arrival,banking,train,order_physical_card,0.99
+Why didnt my top up go through,top_up_reverted,banking,train,top_up_failed,0.99
+Do I get charged if I get money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Why is there a fee when I thought there would be no fees?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+the bank transfer was declined,declined_transfer,banking,train,declined_transfer,0.99
+i want to get my salary deposited as pesos?,receiving_money,banking,train,cash_withdrawal_not_recognised,0.99
+I placed my order a week ago. Is it ok that my card isn't here yet?,card_delivery_estimate,banking,train,order_physical_card,0.99
+My transfer is failing when I try to do it.,failed_transfer,banking,train,failed_transfer,0.99
+I am unable to get cash from the ATM,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?",reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+I lost my phone and need help protecting it.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+How long will a transfer be pending for?,pending_transfer,banking,train,transfer_timing,0.99
+What can I do if I lost my card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"app malfunctioning, does not know its me",unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I used my card to top up but it's saying it is still pending. What does this mean?,pending_top_up,banking,train,pending_top_up,0.99
+top up is still pending,pending_top_up,banking,train,pending_top_up,0.99
+"According to the app, I got cash from an ATM but I haven't made any transactions.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Where are the ATMs that accept this card?,atm_support,banking,train,atm_support,0.99
+The ATM machine ate my card.,card_swallowed,banking,train,card_swallowed,0.99
+How long will it take to receive a virtual card?,getting_virtual_card,banking,train,transfer_timing,0.99
+I've just moved and I need to change my details,edit_personal_details,banking,train,edit_personal_details,0.99
+Is there a top-up limit?,top_up_limits,banking,train,top_up_limits,0.99
+How can I change my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+Which currencies do you accept for adding money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!,transfer_fee_charged,banking,train,error,0.0
+Why hasn't the transfer shown up in my account yet?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+I did not receive the right amount of cash.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"I need to make a transfer from Europe, how many days does this take?",transfer_timing,banking,train,transfer_timing,0.99
+I did a transaction this morning and now I want to cancel it.,cancel_transfer,banking,train,cancel_transfer,0.99
+Is there a fee to make a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Am I able to use Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,1.0
+Is there an automatic top up feature?,automatic_top_up,banking,train,automatic_top_up,1.0
+Can I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+They is a payment I don't recognize on my statement.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+Can I order a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+Where can I order my virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+My top up isnt working,top_up_failed,banking,train,top_up_failed,0.99
+Why was my card charged when topping off my balance but it's not showing up in my wallet balance?,topping_up_by_card,banking,train,top_up_limits,0.99
+Can you help me find the virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"I paid with my card and got charged an extra fee, what's up with that?",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where is my money transfer?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+Is there such thing as top up by cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why isn't my refund showing up?,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+What other currencies are available to change to?,exchange_via_app,banking,train,exchange_currency,0.99
+"I'm going to travel, can I have it add money automatically in certain intervals?",automatic_top_up,banking,train,automatic_top_up,0.99
+Why have I not gotten my new card?,card_arrival,banking,train,unable_to_verify_identity,0.99
+There's a payment in the app that I didn't authorize.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"My card is expiring soon, How do I order a new card?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Will you guys do Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+In what way can I use the disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Do you charge a fee for topping up a card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Which ATMs accept Mastercard?,atm_support,banking,train,visa_or_mastercard,0.99
+How many currencies can I have?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?",transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I received a decline message on a transfer,declined_transfer,banking,train,declined_transfer,0.99
+what are the reasons why you would not be able to process a payment,beneficiary_not_allowed,banking,train, declined_cash_withdrawal,0.99
+"Using your app, would I be able to exchange between USD and GBP?",exchange_via_app,banking,train,exchange_rate,0.99
+I bought something with my card and I was charged a fee,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+My transfer is still pending,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+am i able to receive my salary this way?,receiving_money,banking,train,cash_withdrawal_not_recognised,0.99
+How can I find the source for my available funds and money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I used my card and there was a fee,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where did this extra €1 fee on my statement come from?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I don't have the means to prove my identity.,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+What do I do if there is an electronic debit that is not correct?,direct_debit_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I am confused why there is cash I did not accept in my account,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What are the currencies that are accepted to add money?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+Please tell me how to change my pin.,change_pin,banking,train,change_pin,0.99
+"I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?",transfer_fee_charged,banking,train,error,0.0
+What is the most I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+"I tried topping up using my card, but the money is gone?",topping_up_by_card,banking,train,top_up_limits,0.99
+Why did you decline my transfer?,declined_transfer,banking,train,declined_transfer,0.99
+What currencies do you accept to add money?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+I believe that a card payment I made was cancelled.,reverted_card_payment?,banking,train,declined_card_payment,0.99
+I couldn't pay with my card,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+can i get a card if I live in the usa?,country_support,banking,train,country_support,0.99
+Can I unblock my pin using the app?,pin_blocked,banking,train,edit_personal_details,0.99
+What ID do I need to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+My card was rejected,declined_card_payment,banking,train,card_not_working,0.99
+I need to find out why my pending payment hasn't gone through.,pending_card_payment,banking,train,transfer_timing,0.99
+"I got mugged yesterday and they took everything. I can't use the app, so I need some help.",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can both Visa and Mastercard be chosen?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+why did my account decline a incoming transfer,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Will I get a visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My cash transaction isn't showing on my receipt,transfer_not_received_by_recipient,banking,train,cash_withdrawal_not_recognised,0.99
+I did not charge my account for that transaction.  That's an error.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I am not able to make a purchase because there is an issue with my card,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Could you explain why my card payment did not work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me,Refund_not_showing_up,banking,train,request_refund,0.99
+I received the wrong amount of cash back,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+What currency is supported for exchanges and holding?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+What do I do if I see a cash withdrawal on my account that I don't remember making?,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Why would my payment for my card show as pending?,pending_card_payment,banking,train,pending_transfer,0.99
+I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?,request_refund,banking,train,request_refund,0.99
+Why did the funds not transfer to another recipient?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What other fiat currencies can I use?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+"I was using foreign currency at an ATM, but the rate was typed in wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Are there any discounts for frequent currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+"i received my American Express in Apple pay, why is top up not working?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+What's the exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+"Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.",reverted_card_payment?,banking,train,error,0.0
+How much is the exchange fee?,exchange_charge,banking,train,exchange_charge,0.99
+How will I know where my funds are coming from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+"I need to top up, but I have to use an international card.  Is there a cost for that?",top_up_by_card_charge,banking,train,exchange_rate,0.99
+Can I set it up to add money every few days automatically while I am traveling?,automatic_top_up,banking,train,automatic_top_up,0.99
+There is a  €1 fee on my account I didn't authorize,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I would like to cancel my order.,request_refund,banking,train,cancel_transfer,0.99
+Why can't I transfer money to a beneficiery?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Which currencies are allowed?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Why do you need to perform identity verification?,why_verify_identity,banking,train,why_verify_identity,0.99
+My PIN was blocked.,pin_blocked,banking,train,pin_blocked,0.99
+Does it cost anything to transfer money for a top-up?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why was the payment on my card declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+"I recently reported my card as missing/lost, and I just found it. Can I still use it?",card_linking,banking,train,card_arrival,0.99
+Why can't a beneficiary receive a money transfer from me?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+I cannot make a transfer to another account.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+When will my card be here?,card_delivery_estimate,banking,train,card_arrival,0.99
+Why did my top up get pulled back out?,top_up_reverted,banking,train,top_up_reverted,0.99
+Do I need to set a limit on auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+"I tried to top up, but it didn't finish.",pending_top_up,banking,train,top_up_failed,0.99
+How do I make my transfer go through,declined_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?,transfer_not_received_by_recipient,banking,train,error,0.0
+How do I transfer funds directly from my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+Which type of card will I receive?,visa_or_mastercard,banking,train,order_physical_card,0.99
+"While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?",pin_blocked,banking,train,lost_or_stolen_card,0.99
+I have an odd payment in my statement,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"After a transfer, I see an extra fee.  Why?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Are the funds I requested from a merchant a few days ago in my account? I do not see them.,Refund_not_showing_up,banking,train,pending_transfer,0.99
+Can apple pay handle top up exchanges?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+What do I need to do to verify my funds?,verify_source_of_funds,banking,train,verify_my_identity,0.99
+My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+I got cash abroad and the exchange rate applied is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please tell me about disposable cards.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I didn't get the correct amount of money from the ATM machine,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Can my account be topped-up by friends of mine.,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+I think my card payment was reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+How do I get extra physical cards?,getting_spare_card,banking,train,order_physical_card,0.99
+Who accepts the card?,card_acceptance,banking,train,card_acceptance,0.99
+A payment on my statement is wrong.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Please tell me what the exchange fee is.,exchange_charge,banking,train,exchange_rate,0.99
+There is a €1 extra fee in my statement,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can I use cash to top up,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Problem with my top up going through,pending_top_up,banking,train,top_up_failed,0.99
+I thought I was going to receive more currency?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_amount_of_cash_received,0.99
+How do I top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque_or_cheque_deposit,0.99
+I thought you guys offered free transfers. Why was I charged?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+My wallet doesn't show my recent top up.,topping_up_by_card,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Do I have a $1 extra fee on the statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I would like to top up my account automatically. How do I do that?,automatic_top_up,banking,train,automatic_top_up,0.99
+"i made a payment with my card and was charged a fee, why would you do that",card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.,failed_transfer,banking,train,transfer_not_received_by_recipient,0.92
+I forgot my password to get into the app!,passcode_forgotten,banking,train,passcode_forgotten,0.99
+My transfer says pending. What does that mean?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I didn't get the all the cash i wanted from the atm,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+The exchange rate for the money I took out in a foreign country is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+"There is an extra charge on my account I didn't authorise, it's just £1, what is it?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I'm expecting a refund but it's no where to be seen,Refund_not_showing_up,banking,train,request_refund,0.99
+My card payment was not successful.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I return an item?,request_refund,banking,train,oos,0.99
+What happens if the ATM doesn't give the right amount of money?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+How do I top up on my card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+Why isn't my purchase exchange rate correct?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Does Google Pay offer a top up option?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+where do i find out about exchange fees,exchange_charge,banking,train,exchange_rate,0.99
+Why am I charged a fee for withdrawing cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My wallet was taken and I see that someone is using my card!   Please help me!,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"I may no longer need GBP, but instead I will need AUD, how can I go about making this change?",exchange_via_app,banking,train,exchange_currency,0.99
+I believe my card has been compromised as there's a cash withdrawal I don't recognize.,cash_withdrawal_not_recognised,banking,train,wrong_cash_withdrawal_not_recognised,0.99
+What can I do about a direct debit transaction on my card that I didn't make?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My balance was not updated after transferring money.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My payment's stuck on pending.,pending_card_payment,banking,train,pending_transfer,0.99
+I was overcharged one extra pound!,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+What is the charge to make a transfer,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+How can I top up with Google play?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+"I bought something while traveling, and the exchange rate was wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My wallet was stolen and all my credit cards were in there.  HELP?!!?,compromised_card,banking,train,lost_or_stolen_card,0.99
+why was my payment reverted on the app,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+How do I add the card I just received to show up in the app?,card_linking,banking,train,order_physical_card,0.99
+"I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.",pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Where do I find our how to get a physical card?,order_physical_card,banking,train,get_physical_card,0.99
+Does the app top up automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+How do I switch to a different currency?,exchange_via_app,banking,train,exchange_currency,0.99
+A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.,pending_transfer,banking,train,error,0.0
+"Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,train,request_refund,0.99
+What are the steps for depositing cash into my account?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+I made a payment and it is showing up twice,transaction_charged_twice,banking,train,declined_transfer,0.99
+How do I top-up my card with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I haven't received my card.,card_arrival,banking,train,card_arrival,0.99
+I got a strange cash withdrawal in my statement,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I found my card! Can I link it back into the app?,card_linking,banking,train,card_linking,0.99
+I'm interested in getting a virtual card.  How do I get one?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Do you offer auto top ups?,automatic_top_up,banking,train,automatic_top_up,0.99
+you got the exchange rate wrong for my cash withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I would like to edit my personal information .,edit_personal_details,banking,train,edit_personal_details,0.99
+I have a card payment which shows as pending,pending_card_payment,banking,train,pending_transfer,0.99
+Can I use app to reset PIN attempts?,card_not_working,banking,train,change_pin,0.99
+How can I move money from an account at another bank to this one?,transfer_into_account,banking,train,transfer_into_account,0.99
+why do I have to show my ID,verify_my_identity,banking,train,verify_identity,0.99
+I have a card that was deactivated can I reactivate it?,card_linking,banking,train,activate_my_card,0.99
+I just noticed my transfer was declined and I don't know why. Can you help me?,declined_transfer,banking,train,declined_transfer,0.99
+Can I do a SWIFT transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+Why did I get charged for a withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My transfer didn't work! Help!,failed_transfer,banking,train,unable_to_verify_identity,0.99
+What are the age requirements for service?,age_limit,banking,train,age_limit,0.99
+Where can I find your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+I can't do any business with this virtual card.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"I initiated a payment a while ago and it is still showing as ""pending"", how long will it take to clear?",pending_card_payment,banking,train,error,0.0
+My phone is missing or stolen.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+How many top-ups can be approved?,top_up_limits,banking,train,top_up_limits,0.99
+I'd like to apply for a Visa Card.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"I made a mistake on the last transfer I made, who must I speak with to cancel?",cancel_transfer,banking,train,cancel_transfer,0.99
+How can I get funds into my account from my American Express?,supported_cards_and_currencies,banking,train,apple_pay_or_google_pay,0.99
+The ATM machine would not give my card back,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Can my children open an account?,age_limit,banking,train,age_limit,0.99
+how much do you charge to top up US cards?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+I am missing my refund.,Refund_not_showing_up,banking,train,request_refund,0.99
+what is the fee for topping up by card?,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+Is there a fee to add money to an international card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+Can i make several disposable cardsper day?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I'd prefer Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My top-up didn't go through,top_up_failed,banking,train,top_up_failed,0.99
+What other credit cards can I use?,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+where can i located the auto top up function?,automatic_top_up,banking,train,automatic_top_up,0.99
+Do exchanges cost more?,exchange_charge,banking,train,exchange_charge,0.99
+My google top-up pay is not going through,apple_pay_or_google_pay,banking,train,unable_to_verify_identity,0.99
+How do I report fraud on my card?,compromised_card,banking,train,declined_card_payment,0.99
+What is preventing me from adding a specific beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Are there fees for adding money with an International card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+Can I have a duplicate second card?,getting_spare_card,banking,train,getting_spare_card,0.99
+Yesterday I topped up my card. Why didn't it complete as it still pending?,pending_top_up,banking,train,top_up_failed,0.99
+"I tried to use my debit card, but the payment did not work.",reverted_card_payment?,banking,train,card_payment_not_recognised,0.99
+"Hi,  One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.",pending_card_payment,banking,train,failed_transfer,0.99
+Is it possible to order another card?,getting_spare_card,banking,train,order_physical_card,0.99
+How are cash withdrawals pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Can I use my card while on vacation overseas?,card_acceptance,banking,train,country_support,0.99
+Is there a list of ATMs that take this card?,atm_support,banking,train,country_support,0.99
+I'd like more info on getting a virtual card.,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I did a transfer but the balance is the same.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"If I wanted to change my PIN, how would I do that?",change_pin,banking,train,change_pin,0.99
+Can you please tell me why my cash withdrawal is still pending?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Can I change my PIN at any ATM?,change_pin,banking,train,change_pin,0.99
+"I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?",card_linking,banking,train,lost_or_stolen_card,0.99
+I'm not sure how to complete the identity checks process.,verify_my_identity,banking,train,why_verify_identity,0.99
+My app is showing a cash balance that I did not receive.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+After transfering some money my balance hasn't changed.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My card expires soon,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How long do I need to wait to see an update after I make a bank transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Why won't my card work anymore?,card_not_working,banking,train,card_not_working,0.99
+What kind of security protects my money?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+What happens when a payment is reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+where is the code for verifying the top up card?,verify_top_up,banking,train,verify_top_up,0.99
+Is there an auto top up feature?,automatic_top_up,banking,train,automatic_top_up,0.99
+How can I trade currencies with this app?,exchange_via_app,banking,train,exchange_rate,0.99
+My card is about to expired what will happen?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?,declined_transfer,banking,train,declined_card_payment,0.99
+Tell me how to setup a new PIN.,change_pin,banking,train,change_pin,0.99
+Are there a certain amount of transactions i can do with one disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What is the extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+How can I request cash back? The ATM gave me the wrong amount that I've been charged though...,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I received duplicate charges.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What if there is an error on the exchange rate?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do physical cards cost money?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?",declined_cash_withdrawal,banking,train,error,0.0
+Can I exchange an item for a refund?,request_refund,banking,train,request_refund,0.99
+There are two of the same charge on my statement.,transaction_charged_twice,banking,train,extra_charge_on_statement,0.99
+Help me close my account.,terminate_account,banking,train,terminate_account,0.99
+"I think I was charged twice, please help!",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Balance hasn't been updated following a bank transfer,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_bank_transfer,0.99
+"I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?",extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+My card has been stolen what do I do?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I use my account even though the identity verification has not passed yet?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+What is the reason why the transfer shows as pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why did my payment get declined?,declined_transfer,banking,train,declined_card_payment,0.99
+What are the exchange rates you assign?,exchange_rate,banking,train,exchange_rate,0.99
+How is the PIN delivered?,get_physical_card,banking,train,card_delivery_estimate,0.99
+How long will it take for my money to be deposited?,pending_top_up,banking,train,transfer_timing,0.99
+My card would not work at a shop.,declined_card_payment,banking,train,card_not_working,0.99
+I think a card payment I made was cancelled.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+"Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I want to get a Visa card,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+How do I find out my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I will not be able to verify my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.",transaction_charged_twice,banking,train,declined_card_payment,0.99
+What do I need to do to correct this failed transfer?,failed_transfer,banking,train,failed_transfer,0.99
+My card payment doesn't work.,declined_card_payment,banking,train,card_not_working,0.99
+I checked my statement and am being charged one pound. Where did this charge come from?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why does a payment show up twice?,transaction_charged_twice,banking,train,declined_card_payment,0.99
+"Cancel my transfer, please.",cancel_transfer,banking,train,cancel_transfer,0.99
+I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When will my payment go through?,pending_card_payment,banking,train,transfer_timing,0.99
+What I topped up was reverted by the app.,top_up_reverted,banking,train,top_up_reverted,0.99
+Can I use my account although the identity verification has not been accepted yet?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Why cant I transfer to my account?,beneficiary_not_allowed,banking,train,transfer_into_account,0.99
+Why are my transfers getting declined?  I havent had a problem in the past.,declined_transfer,banking,train,declined_transfer,0.99
+How long do I have to wait for the transfer to be finalized?,pending_transfer,banking,train,transfer_timing,0.99
+"If I want a friend to top off my account, can they?",topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Can I get a card that works in other countries like Africa and Indonesia?,country_support,banking,train,country_support,0.99
+Is my transfer pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I got a cheque that I want to top up with?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+I attempted to get money in cash but it was refused!,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.,failed_transfer,banking,train,error,0.0
+It says pending status for my payment. Why?,pending_card_payment,banking,train,pending_transfer,0.99
+"Apple watch top up help, please?",apple_pay_or_google_pay,banking,train,get_disposable_virtual_card,0.99
+How long does it take for money to transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"my payment was rejected, do you know why?",declined_card_payment,banking,train,declined_card_payment,0.99
+I was just needing to know why my card got declined,declined_card_payment,banking,train,card_not_working,0.99
+"Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.",top_up_failed,banking,train,top_up_limits,0.99
+Will I get charged for topping up with an international card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+how can the money machine keep my card what do i need to do?,card_swallowed,banking,train,card_payment_wrong_exchange_rate,0.99
+The exchange rate for my withdrawal was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I was wondering why my card was declined,declined_card_payment,banking,train,declined_card_payment,0.99
+I think the exchange rate for the cash I withdrew was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Tell me where I can find the auto top up feature and a little bit about it please.,automatic_top_up,banking,train,automatic_top_up,0.99
+Where is the top-up verification code?,verify_top_up,banking,train,top_up_verification_code,0.99
+My PIN tries have run out. Now what?,pin_blocked,banking,train,change_pin,0.99
+How do I set up my card PIN?,get_physical_card,banking,train,change_pin,0.99
+I only have a card from the US is that okay?,supported_cards_and_currencies,banking,train,country_support,0.99
+Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.,transaction_charged_twice,banking,train,duplicate_charges,0.99
+I made a transfer recently but it has not changed on my dashboard.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I'm being asked for a verification code. Where do I find it?,verify_top_up,banking,train,why_verify_identity,0.99
+I am inquiring about a $1 charge on my statement.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Do you support all countries?,country_support,banking,train,country_support,0.99
+I need help verifying my identity.,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+The exchange rate you are using is bad.This can't be the official interbank exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can a credit card be used to transfer money?,topping_up_by_card,banking,train,transfer_into_account,0.99
+It won't let me activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+Where can I modify my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+Is there a limit to a disposable virtual card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How many disposable cards can you own?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+My contactless payments don't work.,contactless_not_working,banking,train,contactless_not_working,0.99
+"I want to reactivate my card, I thought I had lost it but found it again in my jacket.",card_linking,banking,train,activate_my_card,0.99
+Where can I see where funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+My card is not working at stores.,declined_card_payment,banking,train,card_not_working,0.99
+what is the price of a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+"Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!",cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+One of my transactions needs to be canceled.,cancel_transfer,banking,train,cancel_transfer,0.99
+What time will a transfer from the US take?,transfer_timing,banking,train,transfer_timing,0.99
+I need an ATM right now!,atm_support,banking,train,contactless_not_working,0.99
+Could I chose the date to have it delivered?,card_delivery_estimate,banking,train,card_linking,0.99
+How old do you need to be to open an account?,age_limit,banking,train,age_limit,0.99
+Can you help me retrieve my card?,lost_or_stolen_card,banking,train,get_physical_card,0.99
+I can use this card at which ATMs?,atm_support,banking,train,atm_support,0.99
+I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?,Refund_not_showing_up,banking,train,request_refund,0.99
+What are the steps for my friend to send me money?,receiving_money,banking,train,receiving_money,0.99
+Can anyone else top-up for me?,topping_up_by_card,banking,train,top_up_by_card_charge,0.99
+I tried my PIN too many times,pin_blocked,banking,train,pin_blocked,0.99
+How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Am I permitted to have a spare card?,getting_spare_card,banking,train,getting_spare_card,0.99
+Please help me.  I don't know my code to get into the app.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How can I change my PIN without going to the bank?,change_pin,banking,train,change_pin,0.99
+Why is the transfer showing pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I've been waiting for a refund where is it?,Refund_not_showing_up,banking,train,request_refund,0.99
+Why is there a direct debit set up in my name?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I had to pay a pound more than I anticipated!,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+How many countries do you work in?,country_support,banking,train,country_support,0.99
+The ATM didnt return my card!,card_swallowed,banking,train,card_arrival,0.99
+What are the steps I need to do if I have a stolen card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.",transfer_fee_charged,banking,train,error,0.0
+How recent do my documents need to be for verification?,verify_my_identity,banking,train,age_limit,0.99
+Where is the transfer to my account that I made?,balance_not_updated_after_bank_transfer,banking,train,transfer_into_account,0.99
+"Someone is making transactions on my account, I think they took my card information.",compromised_card,banking,train,declined_card_payment,0.99
+I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Do you have a tracking number for the card I was sent?,card_arrival,banking,train,card_arrival,0.99
+I would like to know if I can top up with Google Pay.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I tried withdrawing but my cash is not showing up?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"I purchased something and already received it, why hasn't the money taken out?",reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+What is not accepted in order for me to top up my account?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+"So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?",top_up_reverted,banking,train,error,0.0
+There is a repeat charge for the same item,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+Any extra charges for exchanging currencies?,exchange_charge,banking,train,exchange_charge,0.99
+What areas are cards delivered to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+How many disposable virtual cards can you have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"While getting cash, I was charged a fee.",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"Would you please unblock my pin? I don't know why, but it's blocked.",pin_blocked,banking,train,pin_blocked,0.99
+My top-up didn't go through; it still says pending. What's up with that?,pending_top_up,banking,train,top_up_failed,0.99
+"I made a mistake and did a transaction to a wrong account, can I cancel?",cancel_transfer,banking,train,declined_transfer,0.99
+"I just got my new card, how do I activate it?",activate_my_card,banking,train,activate_my_card,0.99
+"You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.",activate_my_card,banking,train,error,0.0
+Duplicate transactions appear on my account,transaction_charged_twice,banking,train,duplicate_transactions,0.99
+Can you check if my money has reached my account since it is not showing up yet?,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+It won't let me prove my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Isn't my top-up supposed to mean its complete?,pending_top_up,banking,train,top_up_limits,0.99
+I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I'd like to know where my funds come from.,verify_source_of_funds,banking,train,why_verify_identity,0.99
+I am being charged a pound out of nowhere. What is this?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Will I be charged to top off my account?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+"Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?",Refund_not_showing_up,banking,train,unable_to_verify_identity,0.99
+I received my card. How do I link it to the app?,card_linking,banking,train,card_linking,0.99
+I think the top up failed,top_up_failed,banking,train,top_up_failed,0.99
+What are the policies of disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+When can I use money sent to my account?,transfer_timing,banking,train,transfer_into_account,0.99
+Are there only certain ATM machines where I can use this card?,atm_support,banking,train,atm_support,0.99
+"When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+The disposable cards - what are they for?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+How do I receive a refund for my item?,request_refund,banking,train,request_refund,0.99
+Why did I have to pay extra because I paid with my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Card refund is not showing up in my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+"I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?",transfer_not_received_by_recipient,banking,train,error,0.0
+It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.,transaction_charged_twice,banking,train,error,0.0
+How do I get a refund for an item I bought?,request_refund,banking,train,request_refund,0.99
+What is the expected delivery date of my card?,card_arrival,banking,train,card_delivery_estimate,0.99
+I want to take some funds from my other bank account and add them to this one.,transfer_into_account,banking,train,transfer_into_account,0.99
+What can I and can't do with the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why am i being charged for withdrawing cash funds?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why do you need verification for my identity?,why_verify_identity,banking,train,why_verify_identity,1.0
+There is a payment in the app I did not make,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+I am interested in a Visa or Mastercard. Do you offer them?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I was able to find my card. How to I go about putting it into my app?,card_linking,banking,train,get_physical_card,0.99
+I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.,top_up_reverted,banking,train,error,0.0
+Where do I find the auto top- up?,automatic_top_up,banking,train,automatic_top_up,0.99
+The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Do I need a photo ID to activate a my new card?,activate_my_card,banking,train,verify_my_identity,0.99
+Are SWIFT Transfers available at this bank?,top_up_by_bank_transfer_charge,banking,train,country_support,0.99
+What are the reasons for a declined transfer?,declined_transfer,banking,train,declined_transfer,0.99
+I got $20 when I should've gotten $100,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Where in the European Union can I get a card?,country_support,banking,train,country_support,0.99
+Is there a limit for top ups?,top_up_limits,banking,train,top_up_limits,0.99
+What is the procedure to transfer money to my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+How do I change the details in my account?,edit_personal_details,banking,train,edit_personal_details,0.99
+There is a duplicate payment on my card. Why?,transaction_charged_twice,banking,train,duplicate_payment_on_card,0.99
+What is with the need to have all my ID information?,why_verify_identity,banking,train,why_verify_identity,0.99
+Is there a reason why my card was declined when I attempted to withdraw money?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I am overseas in China, can I get a replacement card?",card_about_to_expire,banking,train,order_physical_card,0.99
+I want a reason as to why my beneficiary is not allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,1.0
+how do i get a refund for a direct debit payment i didn't make,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I've got a repeated tranasaction on my card.,transaction_charged_twice,banking,train,declined_transfer,0.99
+What is this cash withdrawal I don't recognize?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+How can I know where did my funds come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I have yet to receive the cash I added to my account this morning.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+The ATM did not give me as much cash as I requested.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I bought something abroad and the exchange rate applied is wrong,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can you see my new balance yet?,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+When will I recieve my new card?,card_arrival,banking,train,card_arrival,0.99
+Why is top-up verified?,verify_top_up,banking,train,verify_top_up,0.99
+Why isn't my disposable virtual card working?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I noticed my exchange rate was incorrect when I got cash.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+how do i avoid charges in the future,card_payment_fee_charged,banking,train,transfer_timing,0.99
+Verify top-up card help?,verify_top_up,banking,train,verify_top_up,0.99
+I have a top up card. Where is the verification code?,verify_top_up,banking,train,get_disposable_virtual_card,0.99
+"My pin needs unblocking, unblock it please?",pin_blocked,banking,train,passcode_forgotten,0.99
+Which US cards have top up charges?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How long do I have to wait for a US transfer?,transfer_timing,banking,train,transfer_timing,0.99
+After purchasing an item I noticed the exchange rate was incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"My funds are low, can I auto top up?",automatic_top_up,banking,train,automatic_top_up,0.99
+I had to pay a fee when buying items with my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+How do I link a new card to an existing one?,card_linking,banking,train,card_linking,0.99
+The money disappeared when I tried to use my card to top up.,topping_up_by_card,banking,train,top_up_failed,0.99
+Can I get a new pin number at any ATM using my card?,change_pin,banking,train,get_pin,0.99
+"I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?",cancel_transfer,banking,train,cancel_transfer,0.99
+What do I do to activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+"In my statement, I got a €1 extra fee.",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+How to verify my identity,why_verify_identity,banking,train,verify_my_identity,0.99
+Why have I not received a virtual card yet?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+why didnt a transfer to my account process,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+My payment was declined,declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+"If I were to transfer, what would the cost be?",top_up_by_bank_transfer_charge,banking,train,transfer_timing,0.99
+"I forgot my phone at the hotel, so I can't access the app.",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Is there a charge for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Which countries do you work with?,country_support,banking,train,country_support,0.99
+My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?,top_up_reverted,banking,train,crypto_top_up_not_recognised,0.99
+Am I limited on the amount of disposable cards I can possess?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Are their certain cash machines where I can change my pin?,change_pin,banking,train,change_pin,0.99
+Can i cancel this purchase?,request_refund,banking,train,cancel_transfer,0.99
+How do I exchange USD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+Why am I still waiting for my refund,Refund_not_showing_up,banking,train,request_refund,0.99
+I'm not sure if my pop-up went through.,top_up_failed,banking,train,transfer_not_received_by_recipient,0.99
+Why is my withdrawal from the ATM still showing as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Do you support other currencies?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I was charge a fee that I wasn't told about,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why am I charged to get money from the ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.",card_payment_fee_charged,banking,train,error,0.0
+Is it possible for me to give my daughter a second card for this account?,getting_spare_card,banking,train,order_physical_card,0.99
+can usa residents get a card?,country_support,banking,train,country_support,0.99
+Can you tell me how do I get a card?,order_physical_card,banking,train,get_physical_card,0.99
+My app is displaying a payment I didn't make,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?",direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Why hasn't my cash arrived from a deposited check?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I sent money to a person and they haven't received the payment yet.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+I tired but an unable to activate my card.,activate_my_card,banking,train,unable_to_activate_card,0.99
+Can I re-link a lost card with the app?,card_linking,banking,train,card_linking,0.99
+"So, my transfer is showing as pending, when will it actually go through?",pending_transfer,banking,train,transfer_timing,0.99
+Where do I go to add a new card?,card_linking,banking,train,card_linking,0.99
+What can I do if my passcode won't work?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What is the reason my payment was not accepted?,declined_card_payment,banking,train,declined_card_payment,0.99
+How old do you have to be to open an account?,age_limit,banking,train,age_limit,0.99
+"If my top-up didn't transfer, what went wrong?",top_up_reverted,banking,train,top_up_failed,0.99
+Do you process SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+top up cancellation,top_up_reverted,banking,train,top_up_reverted,0.99
+Can you convert to EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+i entered my pin in wrong and got it frozen. how many tries do i have,declined_cash_withdrawal,banking,train,pin_blocked,0.99
+Where is the transfer to my account?,balance_not_updated_after_bank_transfer,banking,train,transfer_into_account,0.99
+I think my card payment has been reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+How many top-ups am I allowed to do?,top_up_limits,banking,train,top_up_limits,0.99
+"I received my card, how do I get it to work in the app?",card_linking,banking,train,card_arrival,0.99
+What cards and currencies can I use?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .,declined_transfer,banking,train,declined_transfer,0.99
+My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+I didn't know there was a charge for tranferring. What is the charge?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Is it possible for a person who lives in the US to get a card?,country_support,banking,train,country_support,0.99
+Is it possible to top up using a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,1.0
+What happens if I use my account and my identity verification hasn't finished?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I don't see me 'top up' in my wallet,topping_up_by_card,banking,train,unable_to_verify_identity,0.99
+I'd like to have it delivered on Saturday.  Is that possible?,card_delivery_estimate,banking,train,order_physical_card,0.99
+There is a direct debit set up that was not authorized by me.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What physical locations can I use cash to top up?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Can I get a new card even though I am in China?,card_about_to_expire,banking,train,country_support,0.99
+I am confused about your fee structure and was disappointed to see a fee for my transfer.,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+How do I get my card to work?,card_not_working,banking,train,card_not_working,0.99
+Can my password be reset if I do not have it?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How would I be able to make changes to my personal details?,edit_personal_details,banking,train,edit_personal_details,0.99
+"My phone is lost I don't want someone to use my account, what can I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Is there a way to use this app with a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Who can send me money?,receiving_money,banking,train,receiving_money,0.99
+What is the cost for currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+I am afraid to give you all my identify details.,why_verify_identity,banking,train,why_verify_identity,0.99
+Can I get a card even though I live in the US,country_support,banking,train,country_support,0.99
+Your service is bad.  Close my account.,terminate_account,banking,train,terminate_account,0.99
+What US cards do you accept?  I only have 1 other.,supported_cards_and_currencies,banking,train,apple_pay_or_google_pay,0.99
+I would like to verify my source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,1.0
+I didn't make a payment that shows in my app.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+What is your shipping policies for cards?,card_delivery_estimate,banking,train,oos,0.0
+The exchange rate was not correct for the item I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why am I unable to verify my id?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"Soon my card will expire, how do I get a new one?",card_about_to_expire,banking,train,order_physical_card,0.99
+Can I allow other people to top up my account?,topping_up_by_card,banking,train,top_up_limits,0.99
+Why did I get charged for a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Are there restrictions on new cards in China?,card_about_to_expire,banking,train,country_support,0.99
+Why am I not able to get cash from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Can I exchange USD for GBP in your app?,exchange_via_app,banking,train,exchange_rate,0.99
+Will I have to wait much longer for my new card to arrive?,card_arrival,banking,train,card_arrival,0.99
+I'm having problems with ID verification,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+I am sure I have plenty of money to transfer but my transfer is being declined.,declined_transfer,banking,train,declined_transfer,0.99
+I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Why did I get charged more for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I want a Mastercard, instead.",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why do I have a transaction showing multiple times?,transaction_charged_twice,banking,train,declined_transfer,0.99
+Why hasn't the app verified my identity?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+"A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?",cash_withdrawal_not_recognised,banking,train,error,0.0
+"I asked for $40 and I only received $20, what happened?",wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Is there a way you can have money from a purchase I made refunded to my account.,request_refund,banking,train,request_refund,0.99
+Will you please help me get my card back?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Where is the cash deposit I made?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+top up not completed,pending_top_up,banking,train,top_up_limits,0.99
+Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why am I being charged for transfers? Are they not free?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+How many disposable cards can I have at one time?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+From what countries can I use an account?,country_support,banking,train,country_support,0.99
+I can't withdraw money,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a  way to  get around fees,card_payment_fee_charged,banking,train,exchange_charge,0.99
+"I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+Why was I charged extra using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Am I the only one who can top-up my account?,topping_up_by_card,banking,train,top_up_limits,0.99
+Your machine took my card. How do I get it back?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Can I use your services without access to the app?,lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+How do I make my PIN work again?,pin_blocked,banking,train,passcode_forgotten,0.99
+How do I check security settings using the app?,card_not_working,banking,train,edit_personal_details,0.99
+Why is my payment declined? It looked like everything worked ok and my account was fine.,declined_card_payment,banking,train,unable_to_verify_identity,0.99
+I added money through a bank transfer and it is not showing in my balance.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_bank_transfer,0.99
+I need to update my demographics.,edit_personal_details,banking,train,edit_personal_details,0.99
+I transferred some funds but I don't see it,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why was I charged twice for my item!,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+My funds must be verified,verify_source_of_funds,banking,train,verify_my_identity,0.99
+I was needing you to see if the exchange rate is correct from when i got cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are the top up charges for all US cards?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+There's an error in regards to the exchange rate for an item I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I haven't been sent my new pin!,get_physical_card,banking,train,change_pin,0.99
+I noticed a duplicate charge on my statement.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I want to change the wrong exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is this extra fee on my statement.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Does it cost extra to send out more than one card?,getting_spare_card,banking,train,card_delivery_estimate,0.99
+"Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.",wrong_exchange_rate_for_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Can I change my PIN?,change_pin,banking,train,change_pin,0.99
+Can I create my own top-up limit?,top_up_limits,banking,train,top_up_limits,0.99
+I noticed an extra fee when I paid with my card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Mastercard is my preferred company.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.",pending_transfer,banking,train,transfer_timing,0.99
+I tried transferring to an account but it won't let me.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I need more assistance with how to activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+Can someone help me unblock my pin?,pin_blocked,banking,train,passcode_forgotten,0.99
+What is the number of transactions I get with a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?,direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+How do I change my address ?,edit_personal_details,banking,train,edit_personal_details,0.99
+How come I didn't get a virtual card yet?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"I got a card, how do I get it in the app?",card_linking,banking,train,get_physical_card,0.99
+How long will it take to verify my account?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+There is a direct debit charge on my account that is not mine.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?",failed_transfer,banking,train,order_physical_card,0.99
+I was made to pay an additional pound!,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+Can I top up for free using a European card?,top_up_by_card_charge,banking,train,country_support,0.99
+Will this app allow me to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+The recipient doesn't see the money transaction I made,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+How do I check to see why my card payment was declined?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I bought some things in the morning but the payment shows as pending,pending_card_payment,banking,train,pending_transfer,0.99
+I got a declining message during a transfer? please tell me why,declined_transfer,banking,train,declined_transfer,0.99
+"No transactions are being accepted, what's wrong with my card?",card_not_working,banking,train,card_not_working,0.99
+Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Why is the exchange rate for my payment incorrect?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have a payment that is still pending,pending_card_payment,banking,train,pending_transfer,0.99
+Can I get a second card for free?,getting_spare_card,banking,train,get_disposable_virtual_card,0.99
+How can I get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Where can virtual cards be ordered?,getting_virtual_card,banking,train,order_physical_card,0.99
+What are the auto top-up policies?,automatic_top_up,banking,train,auto_top_up_policies,0.99
+My card is missing.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How do I change my PIN abroad?,change_pin,banking,train,change_pin,0.99
+Why would you decline my card?,declined_card_payment,banking,train,declined_card_payment,0.99
+is there a way to fix my top up,top_up_failed,banking,train,top_up_failed,0.99
+where can I change my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+Can you make exchanges with the EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+What do I have to do to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+How do i set up my credit card to send transfers?,topping_up_by_card,banking,train,transfer_into_account,0.99
+How do I go forth on transferring a sum of money from one account to another?,transfer_into_account,banking,train,transfer_into_account,0.99
+I didn't receive the correct amount of cash,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?",pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+Why can't my beneficiary get access?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Which flat currencies do you support for holding and exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+What steps do I do to transfer money using my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+Cash has been deposited this morning but it hasn't came through.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Can I choose what card I can use,visa_or_mastercard,banking,train,card_acceptance,0.99
+If I want to select a new PIN what do I do?,change_pin,banking,train,change_pin,0.99
+My app says I withdraw funds from my account through an ATM.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Do you offer services that hold money in different types of currency?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I am in the EU. Can I get one of your cards?,country_support,banking,train,card_linking,0.99
+I refilled my account balance but got an error message.,top_up_reverted,banking,train,transfer_not_received_by_recipient,0.99
+What is the cause of the delay in applying my card payment to my account?,pending_card_payment,banking,train,transfer_timing,0.99
+When will my new card be delivered?,card_arrival,banking,train,order_physical_card,0.99
+What happened to the money that I deposited?,top_up_reverted,banking,train,declined_cash_withdrawal,0.99
+How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.,pending_card_payment,banking,train,transfer_timing,0.99
+There is a payment made with my card that I don't recognize at all.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I made a payment that is not yet complete.,pending_card_payment,banking,train,pending_transfer,0.99
+"On my app I can see that a direct debit payment that I didn't do, appears.",direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I was mistakenly charged a fee for using my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+My top up is not working,top_up_failed,banking,train,top_up_failed,0.99
+Have you sent out my card yet?,card_arrival,banking,train,card_arrival,0.99
+"My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?",declined_transfer,banking,train,declined_cash_withdrawal,0.99
+I don't recognise a Direct Debit payment,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?,beneficiary_not_allowed,banking,train,error,0.0
+Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.,failed_transfer,banking,train,transfer_into_account,0.99
+I added funds to my account but the app didn't process it.,top_up_failed,banking,train,failed_transfer,0.99
+Is there a possibility to open an account for my sons and daughters?,age_limit,banking,train,getting_virtual_card,0.86
+Why did the top-up fail?,top_up_failed,banking,train,top_up_failed,0.99
+I want to take back my transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+Which merchants accept this card?,card_acceptance,banking,train,card_acceptance,0.99
+What is the cost of a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Why is my PIN blocked?,pin_blocked,banking,train,pin_blocked,0.99
+How much are the rates of exchange?,exchange_rate,banking,train,exchange_rate,0.99
+The refund on my account hasn't shown up,Refund_not_showing_up,banking,train,request_refund,0.99
+How long do I have to wait for my bank transfer to appear in my account?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Will you charge me for topping up with a European card?,top_up_by_card_charge,banking,train,topping_up_by_card,0.99
+Can I have a third card?,getting_spare_card,banking,train,card_linking,0.99
+Who gets support?,country_support,banking,train,atm_support,0.99
+I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?,failed_transfer,banking,train,transfer_into_account,0.99
+Explain the payment that was declined!,declined_card_payment,banking,train,declined_card_payment,0.99
+I'd like to have extra cards. Will I have to pay for that?,getting_spare_card,banking,train,auto_top_up,0.99
+How long should I wait for the card to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+Why was my card declined in a shop?,declined_card_payment,banking,train,declined_card_payment,0.99
+I was charged several times for something,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+How do I top up using my Apple Watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why would a transfer to an account not be allowed?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Why was I charged a fee to transfer money?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where did my deposit for my source of funds come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I want to close my account. The service you provide is unsatisfactory to me.,terminate_account,banking,train,terminate_account,0.99
+"My card payment reverted back, I think.",reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+My account isn't showing a transfer I made.,balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+How does the exchange rate work on this app?,exchange_rate,banking,train,exchange_rate,0.99
+What happens if I forget my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+"My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?",pending_card_payment,banking,train,error,0.0
+Why is there a pending hold on one pound on my statement?,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+"How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.",transfer_not_received_by_recipient,banking,train,error,0.0
+I have to quickly transfer something to China. How long will it take to arrive there?,transfer_timing,banking,train,transfer_timing,0.99
+How do I get a spare card?,getting_spare_card,banking,train,getting_spare_card,0.99
+"I want to hold and exchange fiat currencies, what can I use to do so?",fiat_currency_support,banking,train,fiat_currency_support,0.99
+What is this witdrawal,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What are the disposable virtual card limits?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I'm still waiting for my card that was issued a week ago. What should I do?,card_arrival,banking,train,card_arrival,0.99
+Where can the pin be located?,get_physical_card,banking,train,edit_personal_details,0.99
+Why did I get declined during a transfer?,declined_transfer,banking,train,declined_transfer,0.99
+Why was my transfer stopped ?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Why is my cash request and the amount I received different?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I requested a higher amount for my cash withdrawal,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I suspect someone used my card.,compromised_card,banking,train,declined_card_payment,0.99
+Can I pick a new PIN?,change_pin,banking,train,change_pin,0.99
+"I changed the currency, but why is it costing more?",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I dont know what happened, but my payment was cancelled",reverted_card_payment?,banking,train,declined_transfer,0.99
+How do you come up with your exchange rate,exchange_rate,banking,train,exchange_rate,0.99
+I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.,card_payment_not_recognised,banking,train,request_refund,0.99
+Can I revive a physical card.,order_physical_card,banking,train,order_physical_card,0.99
+How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.,cancel_transfer,banking,train,transfer_not_received_by_recipient,0.99
+This card payment isn't is recognition.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+I am trying to delete my account.,terminate_account,banking,train,terminate_account,0.99
+Why is the payment showing as pending from things I bought this morning?,pending_card_payment,banking,train,pending_transfer,0.99
+Will there be a fee if I receive a SEPA transfer,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Show me where I can see the PIN?,get_physical_card,banking,train,edit_personal_details,0.99
+My money transaction can't be seen by the person I sent it to,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Is it possible to change my pin if i am out of the country?,change_pin,banking,train,change_pin,0.99
+I didn't make a payment at this business.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Do you charge extra for topping up with a debit or credit card?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+why is top up pending,pending_top_up,banking,train,top_up_pending,0.99
+"I need a card reactivation, I had reported my card lost but I ran across it in my jacket.",card_linking,banking,train,lost_or_stolen_card,0.99
+I would like to change my personal details.,edit_personal_details,banking,train,edit_personal_details,0.99
+Can I add money to my account with cash?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Why was a fee added to my bill when I used my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long will I have to wait for my new card?,card_delivery_estimate,banking,train,card_arrival,0.99
+There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?,pending_cash_withdrawal,banking,train,pending_transfer,0.99
+My cash withdrawal was not entirely complete,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I haven't used my card all day but there is a payment showing in the app. Please cancel it!,direct_debit_payment_not_recognised,banking,train,declined_transfer,0.99
+Explain why my top up would be reverted.,top_up_reverted,banking,train,top_up_reverted,0.99
+What is this extra pound charge for?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I'm looking in the App and can't find my PIN, where should I look?",get_physical_card,banking,train,passcode_forgotten,0.99
+As my kids get older are they able to get set up with their own accounts?,age_limit,banking,train,order_physical_card,0.99
+My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?,contactless_not_working,banking,train,contactless_not_working,0.99
+"Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I have been charged two times for one transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?",transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"If someone sends me money, will I be charged?",top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+I didn't receive the correct exchange rate for an item that I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do you accept all cards and currencies?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,1.0
+Do you have any fees if I want to add money using an international card.,top_up_by_card_charge,banking,train,international_card_fee,0.99
+Looking at my statement I see that I was double charged for a payment I made.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Am I able to get a refund for something I bought?,request_refund,banking,train,request_refund,0.99
+Where is the PIN for my card located?,get_physical_card,banking,train,change_pin,0.99
+How do i top up my google pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"My transfer failed, why did that happen?",failed_transfer,banking,train,failed_transfer,0.99
+Do you offer disposable virtual cards too?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How do I open an account for my children?,age_limit,banking,train,order_physical_card,0.99
+I can't see my cash deposit in my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I have an unusual payment in my statement,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Why didn't my transfer get to the recipient?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+How do I go about changing my address?,edit_personal_details,banking,train,edit_personal_details,0.99
+How many different currencies can I have my money in?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Which countries are represented?,country_support,banking,train,country_support,0.99
+How do you determine the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Can I choose my card scheme?,visa_or_mastercard,banking,train,card_acceptance,0.99
+Why isn't the recipient seeing the transaction? I just sent the money.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Can I trace where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why is my card payment cancelled?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+Am I able to modify my account details?,edit_personal_details,banking,train,edit_personal_details,0.99
+I think someone stole money from my card,cash_withdrawal_not_recognised,banking,train,declined_card_payment,0.99
+I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives,top_up_failed,banking,train,top_up_limits,0.99
+My card is expiring soon.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+"I'm waiting for a transfer from the US, how much longer?",transfer_timing,banking,train,transfer_timing,0.99
+Why is there a fee added to my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is there any reason my cash withdrawal still shows as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I don't recognize the direct debit payment from the app.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I cannot remember my passcode, is there a way to retrieve it?",passcode_forgotten,banking,train,passcode_forgotten,0.99
+What is my password?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why do you keep declining my payment? I tried several times already with this card and it is just not working.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What factors effect the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Are there charges for using a bank card to top up,top_up_by_card_charge,banking,train,topping_up_limits,0.99
+How do I fix my card if it is broken?,card_not_working,banking,train,card_not_working,0.99
+A direct debit appears in the app but I didn't authorize it.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+€1 was in my statement as an extra fee.,extra_charge_on_statement,banking,train,extra_fee_in_statement,0.99
+"I tried to top off using the card, but the money just disappeared?",topping_up_by_card,banking,train,top_up_failed,0.99
+Why is the identity check involved?,why_verify_identity,banking,train,why_verify_identity,0.99
+This transfer incurred a fee that I don't think is right.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I set up an account for my children?,age_limit,banking,train,get_disposable_virtual_card,0.99
+Is there a problem that makes my payments show pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+How do I start an exchange between GBP and AUD?,exchange_via_app,banking,train,exchange_rate,0.99
+What are the steps of verifying an identity?,verify_my_identity,banking,train,verify_identity,0.99
+How do I change to a different currency?,exchange_via_app,banking,train,exchange_rate,0.99
+Someone else used my card to withdraw cash from an ATM,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Why isn't my refund showing up in my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+I'm in the EU. Can I get one of your cards?,country_support,banking,train,country_support,0.99
+What fiduciary currencies are supported for tenure and exchange?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"I want to know which currencies and cards are supported, can you provide a list?",supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Can I get a refund on an item?,request_refund,banking,train,request_refund,0.99
+Please tell me how I can get a virtual card.,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Do top-ups have a limit?,top_up_limits,banking,train,top_up_limits,0.99
+What can you tell me about the card PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+What exactly is the exchange fee?,exchange_charge,banking,train,exchange_charge,0.99
+How do I know if my top-up went through?,pending_top_up,banking,train,top_up_failed,0.99
+"who do I talk to, to cancel a transfer?",cancel_transfer,banking,train,contact_us,0.99
+Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+The app reverted my top up,top_up_reverted,banking,train,top_up_failed,0.99
+I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?,reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+There is a refund missing.,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+What's the deal with verifying the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+"Do I have to top up in euros if I use a card, or can I use a different currency?",supported_cards_and_currencies,banking,train,exchange_rate,0.99
+Why did you revert my top-up?,top_up_reverted,banking,train,top_up_reverted,0.99
+Tell me why my card payment was declined.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why is the cash withdrawal under pending?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.,pending_card_payment,banking,train,failed_transfer,0.99
+Can you please check the exchange rate when I was getting cash?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When can I expect a transfer from Europe to go through?,transfer_timing,banking,train,transfer_timing,0.99
+What's the card you sent me's tracking number?,card_arrival,banking,train,card_arrival,0.99
+Are refunds allowed for certain items.,request_refund,banking,train,request_refund,0.99
+i am under 18 and i am trying to verify my id. why wont it work?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I did a transfer and was charged a fee that should not have been charged!,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I don't have my passcode to access the app.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I have a payment that I didn't make.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How can I fix this?  There is a double charge on my account.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Reason for my card to decline,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I automatically top-up when traveling?,automatic_top_up,banking,train,automatic_top_up,0.99
+"Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.",card_payment_not_recognised,banking,train,error,0.0
+Do I pay extra for exchange?,exchange_charge,banking,train,exchange_charge,0.99
+I have a transfer that was declined.,declined_transfer,banking,train,declined_transfer,0.99
+Why is my refund missing in my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+I sent a payment but now it's not showing up.,reverted_card_payment?,banking,train,failed_transfer,0.99
+What are the disposable cards used for?,get_disposable_virtual_card,banking,train,extra_charge_on_statement,0.99
+I have young kids. Can they use this service?,age_limit,banking,train,age_limit,0.99
+Why did my cash deposit not show up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+My identity verification didn't work,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Can you deliver the PIN separately?,get_physical_card,banking,train,change_pin,0.99
+Help!  In the app there is a direct debit that I don't remember.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+$1 charge in transaction.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What is the return policy?,request_refund,banking,train,oos,0.0
+Why are you keeping my money from me by declining my card? What is going on?,top_up_failed,banking,train,declined_card_payment,0.99
+Someone has taken my phone from my hotel room!,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I cannot remember my passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I have an unfamiliar direct debit in my statement.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+If I have a physical card can I link it?,card_linking,banking,train,card_linking,0.99
+Where is the card PIN located?,get_physical_card,banking,train,change_pin,0.99
+How much is the limit for top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+I added money to the card but the transaction didn't go through,pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+"help, I see money missing I didn't take out.",cash_withdrawal_not_recognised,banking,train,error,0.0
+What do I do if i accidentally broke my card?,card_not_working,banking,train,lost_or_stolen_card,0.99
+Please tell me how the exchange rate is determined. I was expecting more money for the transaction.,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+I wasn't able to use my top up card because the money I put on there wasn't there anymore,topping_up_by_card,banking,train,top_up_failed,0.99
+How can I find out where the funds are flow?,verify_source_of_funds,banking,train,transfer_timing,0.99
+How many different cards can I have for my account?,getting_spare_card,banking,train,supported_cards_and_currencies,0.99
+My top up may have been reverted,top_up_reverted,banking,train,top_up_reverted,0.99
+My cash received does not match what has been requested,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+What do I do if my card was stolen.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+My accounts been charged a payment for something I didn't make.,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+My credit card has been declined.,declined_card_payment,banking,train,card_not_working,0.99
+"Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?",transaction_charged_twice,banking,train,error,0.0
+I was charged an extra fee for a card payment. I was unaware of these fees beforehand.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I'm not able to activate my card how do I fix this problem?,activate_my_card,banking,train,activate_my_card,0.99
+"The expiration of my card is near, how do I order a new card?",card_about_to_expire,banking,train,order_physical_card,0.99
+How do I transfer money from one bank account to another?,transfer_into_account,banking,train,transfer_into_account,0.99
+Does this app have the same exchange rate as third parties?,exchange_rate,banking,train,exchange_rate,0.99
+the transfer to an account wasn't allowed is there any other way for me to do it,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+"Needed gas, been delayed for half an hour.Please fix it!",pending_top_up,banking,train,technical_issue,0.99
+withdrawal pending meaning?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Why wasn't my bank balance updated?,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+how do i get the card linked,card_linking,banking,train,card_linking,0.99
+Could you inform me as to why I have been charged a higher fee for doing banking abroad.,transfer_fee_charged,banking,train,exchange_charge,0.99
+Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+Why isn't my balance updating after depositing cheques and cash.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I need to cancel a transfer I made.,cancel_transfer,banking,train,error,0.0
+who should i contact if my refund doesn't go through?,Refund_not_showing_up,banking,train,request_refund,0.99
+"My PIN seems to be blocked, help me access it?",pin_blocked,banking,train,pin_blocked,0.99
+"Why did I get charged a fee, I thought it was free?",cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I made a cash withdrawal at an ATM but it still says pending in my account.,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I used an ATM and there was an extra charge.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I have duplicate charges for the same transaction,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I want a mastercard,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What does it mean to have a pending cash withdrawal?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+What is the process to change my PIN?,change_pin,banking,train,change_pin,0.99
+how do I speed up identity verification?,why_verify_identity,banking,train,why_verify_identity,0.99
+I think my top-up has failed.,top_up_failed,banking,train,top_up_failed,0.99
+i noticed that the funds were returned to my bank account. What happened?,top_up_reverted,banking,train,request_refund,0.99
+How do I fix a broken card?,card_not_working,banking,train,card_not_working,0.99
+why and how soon do I have to have proof of identity to you?,why_verify_identity,banking,train,verify_identity,0.99
+"My card is about to expire, what do I do?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Who do I call to activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?,transaction_charged_twice,banking,train,error,0.0
+Am I able to top up with this cheque I received?,top_up_by_cash_or_cheque,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I have a withdrawal waiting to go through.,pending_cash_withdrawal,banking,train,pending_transfer,0.99
+What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+I don't know where a direct debit payment came from,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can I write a cheque to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+"When I travel, can it automatically add money in certain intervals?",automatic_top_up,banking,train,automatic_top_up,0.99
+Why is my beneficiary not working?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+When will my virtual card arrive?,getting_virtual_card,banking,train,card_arrival,0.99
+I need to move money to another beneficiary. Why is it not working?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+What should I do if I exceed my PIN tries?,pin_blocked,banking,train,pin_blocked,0.99
+"I'm waiting for the ID verification to go through still, so is it too soon to use my account?",why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Can you tell me the countries you provide support for.,country_support,banking,train,country_support,1.0
+There is a record of payment I never submitted on the app.,card_payment_not_recognised,banking,train,request_refund,0.99
+My card still hasn't been delivered,card_arrival,banking,train,card_delivery_estimate,0.99
+I recently bought something abroad but the exchange rate is incorrect. Why?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I think my top up was reversed.,top_up_reverted,banking,train,top_up_reverted,0.99
+I did not make a cash withdrawal that is on my statement,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I purchased something abroad and the incorrect exchange rate was applied.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why is there some cash that I did not deposit in my account?,cash_withdrawal_not_recognised,banking,train,wrong_amount_of_cash_received,0.99
+"Everything seems fine with my account, so why did it decline my payment?",declined_card_payment,banking,train,unable_to_verify_identity,0.99
+Do you accept Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"There's an extra fee on my statement, why is that?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is it free to transfer money or is there a fee?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+"Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?",transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?,transfer_not_received_by_recipient,banking,train,error,0.0
+I didn't set up the direct debit I have,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can you change the rate for the item I bought in a different currency as it is wrong?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I can't get into the app with the passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why have you declined my card payment?,declined_card_payment,banking,train,declined_card_payment,0.99
+There was a direct debit transaction I have don't think should be there.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Would I be able to use SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,country_support,0.99
+My first choice would be Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I only got some of the cash I requested from the ATM,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+When will I be able to see the refund,Refund_not_showing_up,banking,train,request_refund,0.99
+"In the US, how long is the wait for a transfer?",transfer_timing,banking,train,transfer_timing,0.99
+how do i find out about transfers,receiving_money,banking,train,transfer_into_account,0.99
+"I deposited a cheque, why isn't my balance showing that I did?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My refund is not showing.,Refund_not_showing_up,banking,train,request_refund,0.99
+I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Please cancel my last transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+Is there a way for me to check my balance?,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why am I not allowed to transfer money to my cryptocurrency exchange?,beneficiary_not_allowed,banking,train,exchange_rate,0.99
+"I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?",cancel_transfer,banking,train,error,0.0
+Can you tell me where to find top up by cash deposit?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What do I do if I can't get my card out of the ATM?,card_swallowed,banking,train,contactless_not_working,0.99
+I mistook my pin and now I am locked.  Can you unlock me?,pin_blocked,banking,train,pin_blocked,0.99
+Can you tell me more about limits to disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?",card_swallowed,banking,train,error,0.0
+My top up did not complete.,pending_top_up,banking,train,top_up_failed,0.99
+Why is there a €1 charge on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+The top-up is broken.,pending_top_up,banking,train,top_up_failed,0.99
+I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"I have my card, when whill my PIN be available?",get_physical_card,banking,train,passcode_forgotten,0.99
+Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+how do i see what i transferred,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+What are these fees i am paying?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can you tell me how to locate my PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+I need to terminate my account.,terminate_account,banking,train,terminate_account,0.99
+"I have my residency in the US, but I would love to get a card.",country_support,banking,train,order_physical_card,0.99
+I can get my identification verified.,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+What is the length of time for money to reach the account?,transfer_timing,banking,train,transfer_timing,0.99
+How many disposable cards per person?,disposable_card_limits,banking,train,card_limits,0.99
+"Even though I added money ey to the card, I couldn't use it",pending_top_up,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I cancel a transfer I made,cancel_transfer,banking,train,cancel_transfer,0.99
+I wish to remove my account.,terminate_account,banking,train,terminate_account,0.99
+My money transaction hasn't arrived.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Could you tell me why my cash withdrawal was declined?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+What are the top-up fees for my card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+The balance has not been updated.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Someone besides me might be using my card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Where can i find the virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I have not received my pin yet,get_physical_card,banking,train,pin_blocked,0.99
+The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+There is a payment done with my card which i definitely did not do.Never seen that name before.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+how come my withdrawal rate is wrong for my cash withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+where is this money from,verify_source_of_funds,banking,train,verify_my_identity,0.99
+tell me how I can order my card.,order_physical_card,banking,train,order_physical_card,0.99
+Can I go ahead and use my account even though my identify hasn't been verified yet?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Someone else accessed my account and made a payment.,card_payment_not_recognised,banking,train,card_not_working,0.99
+Why is it I am charged an extra fee when I use the ATM?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Why is my transfer pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.,Refund_not_showing_up,banking,train,unable_to_verify_identity,0.99
+It looks like I was charged twice for a single transaction,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What can I use to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+Can you please reactivate my card?,card_linking,banking,train,activate_my_card,0.99
+What does it mean when a payment is pending?,pending_card_payment,banking,train,pending_transfer,0.99
+"My phone got stolen, how can I use the app?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+My Google pay top up isn't working. Help.,apple_pay_or_google_pay,banking,train,getting_virtual_card,0.99
+My account balance has not updated to reflect my recent transfer.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What is the best way to get my virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I took out money from the ATM and it's still showing as pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+I'm not sure how disposable virtual cards work. Please help.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks",transaction_charged_twice,banking,train,declined_card_payment,0.99
+Do you support top ups?,top_up_reverted,banking,train,top_up_limits,0.99
+Is there any amount in which I would get cut off from topping up?,top_up_limits,banking,train,top_up_limits,0.99
+What do you require to verify someone's identity?,verify_my_identity,banking,train,verify_identity,0.99
+Am I able to track a card that has already been sent?,card_arrival,banking,train,card_arrival,0.99
+Where can I see where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+What do the disposable cards do?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+My top-up is taking a very long time to complete.,pending_top_up,banking,train,transfer_timing,0.99
+Where is the money I put in the bank?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I didn't receive the correct amount of cash when I exchanged it overseas.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is it possible to reactivate the card I thought I lost but found this morning in my jacket?,card_linking,banking,train,lost_or_stolen_card,0.99
+I have foreign currency i would like to change how much will it cost me?,exchange_charge,banking,train,exchange_rate,0.99
+How do I know what exchange rate I will get?,exchange_rate,banking,train,exchange_rate,0.99
+I wanted to top up my account and it doesn't look like it worked,top_up_failed,banking,train,top_up_failed,0.99
+When will it get delivered?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Do I receive the physical card for free,order_physical_card,banking,train,card_delivery_estimate,0.99
+HOW LONG TO TAKE THE TIME TO SOLVE,card_not_working,banking,train,oos,0
+I tried the wrong PIN too many times.,pin_blocked,banking,train,pin_blocked,0.99
+Can you tell me what I need to do for the identity check process?,verify_my_identity,banking,train,why_verify_identity,0.99
+How can I use my American Express to add money into my account?,supported_cards_and_currencies,banking,train,get_disposable_virtual_card,0.99
+"I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?",declined_transfer,banking,train,error,0.0
+What limits are the to top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+"I'm waiting for a money transfer to show, still.",pending_transfer,banking,train,pending_transfer,0.99
+I may need to dispute a Direct Debit payment.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What is the source of funds for my money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I see some transactions that I don't recognize.  I think someone stole my details.,compromised_card,banking,train,lost_or_stolen_card,0.99
+why hasnt my card come in yet?,card_arrival,banking,train,card_arrival,0.99
+I don't think my transfer wen through. Why?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+"Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?",top_up_failed,banking,train,top_up_limits,0.99
+Why is it taking so long for a transfer to complete!,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What kind of fees will I pay when I transfer?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+What happened to my cash deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I bough an item and the exchange rate was incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I made a cash deposit and the balance wasn't updated.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I'd like to get another card,getting_spare_card,banking,train,order_physical_card,0.99
+I do not recognise the card payment.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+My card expires very soon.  What is the cost and delivery time to get a new one?,card_about_to_expire,banking,train,card_arrival,0.99
+Where can I locate my PIN at?,get_physical_card,banking,train,passcode_forgotten,0.99
+Where do my available funds come from?,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?",card_linking,banking,train,activate_my_card,0.99
+"I got a message saying I made a withdrawal from the bank machine, but I did not.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"In the app, where do I find my card PIN?",get_physical_card,banking,train,change_pin,0.99
+How much does it cost to exchange my balance into a foreign currency?,exchange_charge,banking,train,exchange_rate,0.99
+I'm happy with Mastercard and want to stick with just that credit card.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why was my transaction charged an extra fee when paying with my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+For topping-up is there a charge?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+Is there something wrong with the ATM? It would not let me pull cash out of my account.,declined_cash_withdrawal,banking,train,error,0.0
+I wanted $100 but only got $20,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I want my card frozen right away. Money was taken out in an odd location I have never heard of.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+How can I Use thereto-top option?,automatic_top_up,banking,train,oos,0.99
+There is a debit paymet that I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Is there a way to modify my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+I tried activating my card and it didn't work,activate_my_card,banking,train,card_payment_wrong_exchange_rate,0.99
+"My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?",receiving_money,banking,train,fiat_currency_support,0.99
+I have a transaction showing up more than once.,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+At which locations can I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.,exchange_charge,banking,train,exchange_rate,0.99
+I just got a new card how do I get it to start working?,activate_my_card,banking,train,activate_my_card,0.99
+How can i get new card?,contactless_not_working,banking,train,order_physical_card,0.99
+Is the 1 pound charge going to be reimbursed on my card?,extra_charge_on_statement,banking,train,request_refund,0.99
+Please explain why my transfer attempt was declined. Thank you.,declined_transfer,banking,train,declined_transfer,0.99
+There is a fraudulent payment!,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+How do I reverse a transaction on my account?,request_refund,banking,train,revert_card_payment,0.99
+I think I was wrongly charged in a recent transaction when I used my card.,card_payment_fee_charged,banking,train,card_payment_wrong_exchange_rate,0.99
+I got declined when attempting a transfer,declined_transfer,banking,train,declined_transfer,0.99
+"I see I was charged extra when I used the card.  I am not sure why, please tell me why.",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I deposited a cheque but the cash hasn't arrived yet,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+The exchange rate is bad. Are you sure this is the exchange rate?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is necessary for the identity verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+what are the steps to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+Is there a cost to receive money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Can you tell me what this fee is on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+what are the reasons I have to proof my identity to you?,why_verify_identity,banking,train,why_verify_identity,0.99
+"I keep trying to make a payment, but it doesn't work.",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How do I request a refund?,request_refund,banking,train,request_refund,0.99
+Why hasn't my card payment cleared yet?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+what is the age limit for opening a new account,age_limit,banking,train,age_limit,0.99
+With my credit card i would like to transfer money.,topping_up_by_card,banking,train,transfer_into_account,0.99
+I just got married and need to change my name on the account,edit_personal_details,banking,train,change_pin,0.99
+"I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?",pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+Why didn't my transfer work?,failed_transfer,banking,train,failed_transfer,0.99
+Why was I charged a fee when I withdrew money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My account did not allow the transfer.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!,Refund_not_showing_up,banking,train,error,0.0
+Since I just got married I need to change my name.,edit_personal_details,banking,train,change_pin,0.99
+I tried to use the ATM today but it would not accept my card.,declined_cash_withdrawal,banking,train,card_not_working,0.99
+It appears my top-up is still pending.,pending_top_up,banking,train,pending_top_up,0.99
+Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My credit card for was not approved for a top-up transaction.  What happened?,top_up_failed,banking,train,top_up_failed,0.99
+I want to have an item refunded can I do that?,request_refund,banking,train,request_refund,0.99
+I need to know the process to transfer money into my account.,transfer_into_account,banking,train,transfer_into_account,0.99
+I'm not happy with the services I'm getting with this company. Can you please delete my account?,terminate_account,banking,train,terminate_account,0.99
+How do I get my cash withdrawal to show?,pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Do I need to do something to get a new card once it expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How long does it take to prove my identity?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Why did you give me so little currency?,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What are the steps for  making a transfer for topping up?,transfer_into_account,banking,train,top_up_limits,0.99
+I don't see my top up in my wallet.,topping_up_by_card,banking,train,transfer_not_received_by_recipient,0.99
+It looks like my card payment might have been reverted.,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+Are there limits to businesses that will accept this card?,card_acceptance,banking,train,card_acceptance,0.99
+Do you know the rate of exchange?,exchange_rate,banking,train,exchange_rate,0.99
+Where can I go to find out how to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+The refund I asked for isn't showing up,Refund_not_showing_up,banking,train,request_refund,0.99
+"I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.",Refund_not_showing_up,banking,train,cash_withdrawal_not_recognised,0.99
+I didn't see any reason why my transfer was declined. What gives?,declined_transfer,banking,train,declined_transfer,0.99
+"I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?",apple_pay_or_google_pay,banking,train,card_payment_not_recognised,0.99
+Where do I pay with my debit or credit card?,card_acceptance,banking,train,card_payment_wrong_exchange_rate,0.99
+Is there an option to top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+My transfer failed,failed_transfer,banking,train,failed_transfer,0.99
+i need to expedite my card,card_delivery_estimate,banking,train,activate_my_card,0.99
+Tell me how I can verify a card top-up.,verify_top_up,banking,train,verify_top_up,0.99
+What if I don't verify my identity?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+"Even though I made a cash deposit, I am not seeing it in my account.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+If I can't choose my card type will I be able to use it everywhere?,visa_or_mastercard,banking,train,card_acceptance,0.99
+how do i get top up with cash deposit,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"my balance has not changed, despite depositing a cheque",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Is there a way to make my money usable in another country?,exchange_via_app,banking,train,country_support,0.99
+What went wrong with my transfer?,declined_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Will you set a limit to my top-up?,top_up_limits,banking,train,top_up_limits,0.99
+A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount,extra_charge_on_statement,banking,train,error,0.0
+Can my children have an account?,age_limit,banking,train,age_limit,0.99
+Why was I charged a fee for debit or credit card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+What countries can I use your services?,country_support,banking,train,country_support,0.99
+Can you tell me what cards and currencies you support?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Do you limit my top-offs?,top_up_limits,banking,train,top_up_limits,0.99
+Why did I not get my refund yet?,Refund_not_showing_up,banking,train,request_refund,0.99
+Why is my check still not showing up on my account? It's been a week already,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I do not have the information to verify my identify.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Is it possible to have a second card?,getting_spare_card,banking,train,get_spare_card,0.99
+"extra fees on a cash withdrawal, not cool.",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why is my cash withdrawal pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I was charged extra. Was the exchange rate for my payment last Saturday wrong?,card_payment_wrong_exchange_rate,banking,train,error,0.0
+How quickly can I transfer something to China?,transfer_timing,banking,train,transfer_timing,0.99
+Why won't my card accept any transactions?,card_not_working,banking,train,card_not_working,0.99
+How about disposable virtual cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+How does your app transfer the money,transfer_into_account,banking,train,transfer_into_account,0.99
+There is a potentially fraudulent direct debit on my account.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What's the expected wait time to recieve my new card?,card_arrival,banking,train,card_arrival,0.99
+I found my lost card. Am I still able to use it?,card_linking,banking,train,card_not_working,0.99
+Weird Direct Debit payment,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My beneficiary is unable to transact,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+"I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?",virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Are there any charges for topping up a US-issued card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I can't seem to use my card. Can you help?,card_not_working,banking,train,card_not_working,0.99
+How can I transfer money using my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+I used my card to make a payment and wondered why the payment was reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+My daughter would like a card from my account?  Can I do this?,getting_spare_card,banking,train,card_linking,0.99
+How do you decide what your exchange rates are?,exchange_rate,banking,train,exchange_rate,0.99
+can i deposit a check here?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+What's the fee for exchange of foreign currencies?,exchange_charge,banking,train,exchange_rate,0.99
+"My card was used without my permission, what do I do?",compromised_card,banking,train,lost_or_stolen_card,0.99
+I would like to know which fiat currencies are recognized by your organization.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?,reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+When do I get my PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+I just checked my account on the App and there is a payment on there that I did not make.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+my google pay seems to be acting up.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why is this not letting me exchange crypto? I need help making this transaction go through.,beneficiary_not_allowed,banking,train,exchange_via_app,0.99
+Can we skip verifying?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+How long does it take to show a deposit I made to my balance?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I deposited a cheque, but my account balance stayed the same.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why did I get charged more than once?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+are transfers to a beneficiary possible,beneficiary_not_allowed,banking,train,transfer_into_account,0.99
+do you offer refunds? i would like to return purchase.,request_refund,banking,train,request_refund,0.99
+ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!,wrong_amount_of_cash_received,banking,train,error,0.0
+Can I call to get my card activated?,activate_my_card,banking,train,activate_my_card,0.99
+Should I keep waiting for my card to be delivered?,card_arrival,banking,train,card_arrival,0.99
+I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?,card_not_working,banking,train,error,0.0
+"If I am not in the country and I need to change my PIN, how can this be done?",change_pin,banking,train,change_pin,0.99
+Why has transferring money resulted in a charge?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I still want to use my account but haven't verified is that OK?,why_verify_identity,banking,train,why_verify_identity,0.99
+An extra fee of €1 was in my statement,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can you please explain the topping up transfer process?,transfer_into_account,banking,train,top_up_limits,0.99
+Transfer isn't working?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How do I find out where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I don't see a money transfer yet,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How do I get my virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+At what ATM can I change my PIN?,change_pin,banking,train,change_pin,0.99
+Are there any fees to get additional cards?,getting_spare_card,banking,train,topping_up_limits,0.99
+I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Are physical card available?,order_physical_card,banking,train,order_physical_card,0.99
+Instructions for activating card,activate_my_card,banking,train,activate_my_card,0.99
+Please tell my why I was charged a fee for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+If I exchange currencies on a frequent basis can I receive a discount?,exchange_charge,banking,train,exchange_rate,0.99
+"Okay, I found my card, can I put it back in the app?",card_linking,banking,train,activate_my_card,0.99
+Where is the tracking number for the card?,card_arrival,banking,train,card_arrival,0.99
+The exchange rate was wrong?,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have a fee for cash withdrawal,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I made a payment and it was reverted and wanted to know why?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+"Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.",declined_transfer,banking,train,error,0.0
+"Help, I don't know what the PIN is to my card?",get_physical_card,banking,train,change_pin,0.99
+Where can I find out how to transfer money into my account.,transfer_into_account,banking,train,transfer_into_account,0.99
+"I travel a lot, can I get a bulk currency exchange discount?",exchange_charge,banking,train,exchange_rate,0.99
+How do I top-up while traveling?,automatic_top_up,banking,train,top_up_by_cash_or_cheque,0.99
+How do I find out how or where this transaction on my account came from?,card_payment_not_recognised,banking,train,verify_source_of_funds,0.99
+I got some cash in the ATM but its still pending,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+limits on top ups,top_up_limits,banking,train,top_up_limits,0.99
+I need a new card.,getting_spare_card,banking,train,order_physical_card,0.99
+My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Where do I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+"I get a ""decline"" message when doing a transfer",declined_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Could you please help me figure out why the seller has not received their money after I sent it.,pending_transfer,banking,train,declined_cash_withdrawal,0.99
+How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+When does my transfer from the US arrive in my account?,transfer_timing,banking,train,transfer_timing,0.99
+Do you limit my top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+"i have used my card online before and wasn't charged, why am i charged now",card_payment_fee_charged,banking,train,card_payment_wrong_exchange_rate,0.99
+I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?,top_up_failed,banking,train,error,0.0
+There is a direct debit payment I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How much would it cost me if I transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+I can't find the money I just added to my account.,pending_top_up,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The app passcode has completely slipped my mind.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How can I revert a transaction from this morning?,cancel_transfer,banking,train,cancel_transfer,0.99
+My last name has changed and I need to update my account details.,edit_personal_details,banking,train,edit_personal_details,0.99
+When will a refund post to my account?,Refund_not_showing_up,banking,train,request_refund,0.99
+Which currencies will you exchange?,fiat_currency_support,banking,train,exchange_currency,0.99
+"i tried using a virtual card for a hotel but it didn't work, why not",disposable_card_limits,banking,train,virtual_card_not_working,0.99
+Why is the top-up I made still pending.,pending_top_up,banking,train,top_up_failed,0.99
+Is there any way to cancel my transfer,cancel_transfer,banking,train,cancel_transfer,0.99
+"My card will expire soon, When do I need to order a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+I can't access my account.,passcode_forgotten,banking,train,unable_to_verify_identity,0.99
+Is a bank transfer acceptable for topping up my account?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+It shows that the transfer on my account wasn't allowed.,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Will you accept my salary if it's in another currency?,receiving_money,banking,train,exchange_rate,0.99
+Where do I find my card PIN?,get_physical_card,banking,train,change_pin,0.99
+What US credit cards do you accept?,supported_cards_and_currencies,banking,train,visa_or_mastercard,0.99
+unsupported transfer declined,declined_transfer,banking,train,declined_transfer,0.99
+Can I auto top-up as much as I want?,automatic_top_up,banking,train,automatic_top_up,0.99
+I have an incorrect charge and would like a refund.,request_refund,banking,train,request_refund,0.99
+How long does it take for a transfer to be in my account?,transfer_timing,banking,train,transfer_timing,0.99
+where did my funds come from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+What are some of the restrictions that the disposable cards have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I am trying to find out how to exchange currency X with currency Y.,exchange_via_app,banking,train,exchange_rate,0.99
+What are my payment options for topping off my account?,top_up_by_cash_or_cheque,banking,train,top_up_limits,0.99
+I sent money and the recipient has not received their money after two weeks.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+"How do I know if I will get my card, or if it is lost?",card_arrival,banking,train,lost_or_stolen_card,0.99
+I have a pending transaction,pending_transfer,banking,train,pending_transfer,0.99
+Why was I charged an additional fee when paying with card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+phone is gone,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+need to verify source of funds,verify_source_of_funds,banking,train,verify_source_of_funds,1.0
+I want to deposit my check to top up my account,top_up_by_cash_or_cheque,banking,train,transfer_into_account,0.99
+Can you walk me through how I can edit some of my personal information?,edit_personal_details,banking,train,edit_personal_details,0.99
+When will the cash that I put in the ATM be cleared from pending status?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I want to transfer money into my account,transfer_into_account,banking,train,transfer_into_account,1.0
+I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+"I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?",transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+My card has been lost! help!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I get some help to get me card activated?,activate_my_card,banking,train,activate_my_card,0.99
+Why couldn't I get cash from an ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+where are the transfers originating,verify_source_of_funds,banking,train,transfer_timing,0.99
+Can I have a tangible form of my virtual card.,order_physical_card,banking,train,order_physical_card,0.99
+Who can purchase a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I purchases several items today. Why are they still showing pending?,pending_card_payment,banking,train,pending_transfer,0.99
+When do I get my card PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+I don't want to verify my identity,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+What fiat currencies are used for exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Please explain your exchange rate policy.,exchange_rate,banking,train,exchange_rate,0.99
+How many top-ups can I use?,top_up_limits,banking,train,top_up_limits,0.99
+How do I verify my ID?,verify_my_identity,banking,train,verify_my_identity,0.99
+How can I move money from my account at a different bank to the account I have at this bank.,transfer_into_account,banking,train,transfer_into_account,0.99
+"How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.",pending_transfer,banking,train,error,0.0
+How much can I withdrawal in one month without incurring fees?,cash_withdrawal_charge,banking,train,cash_withdrawal_limits,0.99
+"There is a pending transaction on my account, what does this mean?",pending_card_payment,banking,train,pending_transfer,0.99
+Why did I get charged when getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Payment I didn't do.,card_payment_not_recognised,banking,train,payment_not_recognised,0.99
+Do you have an age limit?,age_limit,banking,train,age_limit,0.99
+My cash withdrawal isnt showing on my account,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.",failed_transfer,banking,train,unable_to_verify_identity,0.99
+Show me how to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Can I directly deposit my salary to this account?,receiving_money,banking,train,direct_debit_payment_not_recognised,0.99
+Reasons for top up cancellation.,top_up_reverted,banking,train,top_up_failed,0.99
+is there a way to change name?,edit_personal_details,banking,train,edit_personal_details,0.99
+My ATM transaction was cancelled.,declined_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+I anticipate getting a Visa card,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.",failed_transfer,banking,train,card_payment_wrong_exchange_rate,0.99
+The cash abroad exchange rate is applied wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where can I do a cash withdrawal?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+I happened to forget my password,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why am I being asked to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+Is my credit card supported for top-ups?,supported_cards_and_currencies,banking,train,top_up_limits,0.99
+Where do I activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+Tell me what ATMs use this card.,atm_support,banking,train,cash_withdrawal,0.99
+Why hasn't my son received the transfer I sent to him earlier?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+How can I fund another account with my American Express?,supported_cards_and_currencies,banking,train,card_payment,0.99
+Why did you charge me extra for withdrawing money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+when will the balance on my account change form a transfer,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I can't recall my password.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Do you give refunds?,request_refund,banking,train,request_refund,0.99
+How long until I see a cash withdrawal?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I lost my wallet and all my cards were in it.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I have duplicated transactions on my statement,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+I put the wrong pin too many times and now it is blocked. Can you help me unblock it?,pin_blocked,banking,train,pin_blocked,0.99
+What payment methods are used to top up?,supported_cards_and_currencies,banking,train,top_up_by_cash_or_cheque,0.99
+Tell me about the card PIN?,get_physical_card,banking,train,change_pin,0.99
+Someone else might be using my card without my permission.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Can you lookup my password?,passcode_forgotten,banking,train,pin_blocked,0.99
+It does not appear that my message went through.,top_up_failed,banking,train,unable_to_verify_identity,0.99
+I need to terminate my account immediately.,terminate_account,banking,train,terminate_account,0.99
+Help! I need to transfer something to China.,transfer_timing,banking,train,transfer_into_account,0.99
+"I was charged a fee when withdrawing cash, can you explain why?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I had the wrong exchange rate applied to some cash I got abroad.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Will I get extra charges?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I'm confused ass to why my contactless is not working.,contactless_not_working,banking,train,contactless_not_working,0.99
+My card has been found. Is there any way for me to put it back into the app?,card_linking,banking,train,card_arrival,0.99
+I was declined when I tried to take out cash!,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I blocked my card by mistake, how do I unblock it?",pin_blocked,banking,train,revert_card_payment,0.99
+I forgot my PIN number.,pin_blocked,banking,train,passcode_forgotten,0.99
+How to unblock my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+What is this direct debit in my statement?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can I add money in intervals to my account?  I will be traveling.,automatic_top_up,banking,train,transfer_timing,0.99
+I believe my top up is still pending,pending_top_up,banking,train,pending_top_up,0.99
+Explain the activation method for this card,activate_my_card,banking,train,activate_my_card,0.99
+How do I withdraw money?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+I don't know my password,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.",cash_withdrawal_not_recognised,banking,train,unable_to_verify_identity,0.99
+i'm not satisfied with the services and no longer want to be a customer,terminate_account,banking,train,terminate_account,0.99
+I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.,pending_top_up,banking,train,transfer_timing,0.99
+"
+Where can I withdraw money from?",atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Please explain why my top-up didn't go through.,top_up_failed,banking,train,top_up_failed,0.99
+I would like to exchange currency  What types are there?,exchange_via_app,banking,train,exchange_rate,0.99
+How do I re-order a damaged card?,card_not_working,banking,train,card_delivery_estimate,0.99
+What is the process to activate a card,activate_my_card,banking,train,activate_my_card,0.99
+"My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?",top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+Why are the things I bought earlier today still showing as pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Why did my transfer not work?,failed_transfer,banking,train,declined_transfer,0.99
+How do I get my card active?,activate_my_card,banking,train,activate_my_card,0.99
+I see a charge for a direct debit that was not me.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why can I not take out cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I did a payment but the app cancelled it.,reverted_card_payment?,banking,train,failed_transfer,0.99
+When will my cheque be processed?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Why hasn't my transaction arrived?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+In the app I see a direct debit that I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can you tell me why my transfer is pending still?,pending_transfer,banking,train,pending_transfer,0.99
+The ATM won't let me take out cash,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+There is an urgent thing that I need to transfer from China. Approximately how long will it take?,transfer_timing,banking,train,transfer_timing,0.99
+I sent some money and the account hasn't recived the transfer I made.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+I was wrongfully charged one pound.,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+My top-up was rejected by an app.,top_up_failed,banking,train,top_up_failed,0.99
+How long will my top-up stay pending?,pending_top_up,banking,train,pending_top_up,0.99
+Why do I need to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+Can I cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+"Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?",direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+I didn't initiate a direct debit that I see on my account,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Are money transfers free?,transfer_fee_charged,banking,train,cash_withdrawal_not_recognised,0.99
+"There seems to be an additional charge of £1 on my statement, what is the reason for this?",extra_charge_on_statement,banking,train,error,0.0
+I have made a recent check and cash deposit that isn't reflected in my balance.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+How can I reset my darned PIN number?,pin_blocked,banking,train,change_pin,0.99
+how do i setup my apple pay,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can you explain to me why a cash withdrawal shows up as pending?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Can I top-up automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+How long does it take for a cheque to post to your account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I used my card to top up, but the money is not there!",topping_up_by_card,banking,train,top_up_failed,0.99
+What are the disposable cards restrictions?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How come I can't seem to verify my id?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I am waiting on the refund,Refund_not_showing_up,banking,train,request_refund,0.99
+Please let me know how to change my PIN?,change_pin,banking,train,change_pin,0.99
+"Can I add other people to my account, so they can top up?",topping_up_by_card,banking,train,top_up_limits,0.99
+I made a mistake this morning when I did a transfer. How do I reverse it?,cancel_transfer,banking,train,revert_card_payment,0.99
+I was charged two times for the same thing.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+It kept my cash,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+It's been a couple days how much longer do I have to wait for my transfer?,transfer_timing,banking,train,transfer_timing,0.99
+How long does it take for a bank transfer to show on my balance?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+When will I get a virtual card? I haven't gotten one yet,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"Can I use my account now, even though my identity verification has not gone through yet?",why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I am trying to revert a transcation I did this morning,cancel_transfer,banking,train,top_up_failed,0.99
+"Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?",cash_withdrawal_charge,banking,train,error,0.0
+how much will I be charged for making a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Are you going to charge me to collect the money?,top_up_by_bank_transfer_charge,banking,train,extra_charge_on_statement,0.99
+"the balance has not changed, but I have deposited some money",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Please give me both a visa and a mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Transfer has failed.,failed_transfer,banking,train,failed_transfer,0.99
+The exchange rate was incorrect for an item I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What do you use to figure out the exchange rate for the card?,exchange_rate,banking,train,exchange_rate,0.99
+Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!,cash_withdrawal_not_recognised,banking,train,error,0.0
+I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?,beneficiary_not_allowed,banking,train,exchange_rate,0.99
+I haven't received my virtual card.,getting_virtual_card,banking,train,virtual_card_not_working,0.99
+How long will it take for me to get my card?,card_arrival,banking,train,card_arrival,0.99
+How dp i top up with a cheque ?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+How to I close my account?,terminate_account,banking,train,terminate_account,0.99
+i would like to top up with check,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Can I get more cards just incase?,getting_spare_card,banking,train,getting_spare_card,0.99
+what are your exchange rates at?,exchange_rate,banking,train,exchange_rate,0.99
+i need a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What are the sources for the funds in my account?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"The expiration date for my card is coming up, how do I get a new card?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why hasn't my balance been updated from the check deposit I made?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I would like to use one of my cards for a family member. Is that allowed?,getting_spare_card,banking,train,card_linking,0.99
+How do I use bank transfer to top up my account?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+Do I have to pay more for exchanges?,exchange_charge,banking,train,exchange_charge,0.99
+Where can I get my card PIN?,get_physical_card,banking,train,change_pin,0.99
+I still haven't received my card in the mail,card_arrival,banking,train,card_arrival,0.99
+"Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.",transaction_charged_twice,banking,train,request_refund,0.99
+Can i receive transfers from my employer to this account?,receiving_money,banking,train,transfer_into_account,0.99
+How can I transfer money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I did a transaction to a wrong account!,cancel_transfer,banking,train,declined_transfer,0.99
+"I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.",wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+They used the wrong rate when I made a purchase with foreign currency.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Am I going to be charged for topping up by transfer?,top_up_by_bank_transfer_charge,banking,train,topping_up_by_card_charge,0.99
+I don't understand where this charge came from.,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.",transfer_not_received_by_recipient,banking,train,error,0.0
+It appears my top-ups have been canceled.,top_up_reverted,banking,train,top_up_failed,0.99
+What is the most that I can top-up to a card?,top_up_limits,banking,train,top_up_limits,0.99
+Is there a fee for paying by card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+In what increments can I top-up my card?,automatic_top_up,banking,train,top_up_limits,0.99
+I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.,declined_card_payment,banking,train,card_not_working,0.99
+I just moved to the US how do I get a card?,country_support,banking,train,order_physical_card,0.99
+Is there a charge for SEPA transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Why hasn't my transaction completed?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I live in the EU - can I get a card?,country_support,banking,train,country_support,0.99
+"The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can you show me where to link the new card?,card_linking,banking,train,card_linking,0.99
+My money hasn't been transferred yet.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why was there an extra charge with the withdrawal of my money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Where do your cards get delivered to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+I tried activating my plug-in and it didn't piece of work,activate_my_card,banking,train,oos,0.01
+when will I get my refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+I have not received the completed transaction.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+Why am I unable to withdraw my money through this card?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What steps can I take if someone else is using my card?,compromised_card,banking,train,lost_or_stolen_card,0.99
+How long does a transfer take?,pending_transfer,banking,train,transfer_timing,0.99
+Will you charge me for exchanging foreign currencies?,exchange_charge,banking,train,exchange_charge,0.99
+Why did they take more money out then I withdrawed?,cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+Why was I charged a fee for transferring money,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is there a way I can have a mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?,cash_withdrawal_charge,banking,train,error,0.0
+Can I tell what business will take this card?,card_acceptance,banking,train,oos,0.95
+I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?,lost_or_stolen_phone,banking,train,error,0.0
+I would like to know if you use Visa or Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why is there a payment I didn't do?,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Where can I find the verification code for the top up card?,verify_top_up,banking,train,get_verification_code_for_top_up_card,0.99
+Can you explain why I am now getting charged a fee for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What caused my cash withdrawal to be declined?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+What do I do now that I can't use this card?,card_not_working,banking,train,card_not_working,0.99
+I bought an item and the exchange rate was wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I am still waiting for a refund,Refund_not_showing_up,banking,train,request_refund,0.99
+What fiat currencies are used with holdings and exchanges?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+What are you exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+I want to add funds to my account. What payment methods are accepted?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Is there a top up fee for transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+My daughter needs to open account.,age_limit,banking,train,order_physical_card,0.99
+"I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?",exchange_via_app,banking,train,change_pin,0.99
+When can I expect my transfer to reach my account?,transfer_timing,banking,train,transfer_timing,0.99
+"I noticed my card payment was cancelled, can you tell me why?",reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+There was a direct debit from my account and I didn't authorise it,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I need to cancel a transaction immediately.,cancel_transfer,banking,train,cancel_transfer,0.99
+I would like to know what your exchange rates are.,exchange_rate,banking,train,exchange_rate,0.99
+Is there a charge for sending out more cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+I would like a second card.,getting_spare_card,banking,train,order_physical_card,0.99
+Can I change my PIN remotely?,change_pin,banking,train,change_pin,0.99
+The ATM wouldn't allow me to withdraw money,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+I need several cards per day. And I need to be able to throw away all of the cards I make.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What do I do if I forgot my PIN?,pin_blocked,banking,train,passcode_forgotten,0.99
+The correct exchange rate wasn't given to me for an item I purchased.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What do i do if the exchange rate was wrong for the item i bought overseas?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why can't I take money from my account?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Transfer was declined.,declined_transfer,banking,train,declined_transfer,0.99
+I have money in a foreign account that I want to send to this account.,transfer_into_account,banking,train,transfer_into_account,0.99
+A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+When will my transfer move out of pending stage?,pending_transfer,banking,train,transfer_timing,0.99
+How do i verify my card?,verify_top_up,banking,train,verify_my_identity,0.99
+Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.,pending_transfer,banking,train,error,0.0
+How long does it take to verify a cash withdraw?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I've made a bank transfer but the money doesn't seem to be in my account.,balance_not_updated_after_bank_transfer,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a fee for sending out more cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+Do I have to use bank approved ATM's,atm_support,banking,train,atm_support,0.99
+Can my children get an account?,age_limit,banking,train,beneficiary_not_allowed,0.99
+"I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I need to reset the passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Can my account me accessed by a thief?  I was mugged.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+My identity is unable to be verified.,unable_to_verify_identity,banking,train,unable_to_verify_identity,1.0
+Tell me how to verify a top up.,verify_top_up,banking,train,verify_top_up,0.99
+I am entering my passcode but getting an error.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"I see in the app some cash was withdrawn, but it's not mine.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+i don't see the top-up verification code anywhere,verify_top_up,banking,train,top_up_limits,0.99
+Can you please explain how bank transfers work?,transfer_into_account,banking,train,transfer_into_account,0.99
+How many cards am I allowed?,getting_spare_card,banking,train,card_limits,0.99
+"The activation process did not work, please help?",activate_my_card,banking,train,activate_my_card,0.99
+can I use it in any country?,country_support,banking,train,country_support,0.99
+Where to check top ups pending?,pending_top_up,banking,train,pending_top_up,0.99
+has my card payment been reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Can you delete the account?,terminate_account,banking,train,terminate_account,0.99
+My payment was terminated,reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+What are the additional charges for a SWIFT transfer?,top_up_by_bank_transfer_charge,banking,train,exchange_charge,0.99
+Why was I charged an extra fee when paying with card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I got notified that my top up has been reverted. Why?,top_up_reverted,banking,train,top_up_failed,0.99
+Is it free to exchange currency?,exchange_charge,banking,train,exchange_rate,0.99
+Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.,transaction_charged_twice,banking,train,error,0.0
+How long does it take in Europe to do a transfer?,transfer_timing,banking,train,transfer_timing,0.99
+"My friend deposited $100 into my account, but it is not showing up!",balance_not_updated_after_cheque_or_cash_deposit,banking,train,declined_cash_withdrawal,0.99
+Why is allowance not being given to my beneficiary?,beneficiary_not_allowed,banking,train, declined_cash_withdrawal,0.99
+My transfer seems to be too expensive.,transfer_fee_charged,banking,train,exchange_charge,0.99
+"When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I was removing a dollar amount from my account and now don't have access to my card.,card_swallowed,banking,train,card_not_working,0.99
+Why is it taking so long to update my balance transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Top up keeps failing,top_up_failed,banking,train,top_up_limits,0.99
+"Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?",pending_cash_withdrawal,banking,train,contactless_not_working,0.99
+Can I apply for one of your cards if I live in the EU?,country_support,banking,train,country_support,0.99
+should i add money via bank transfer instead,top_up_by_card_charge,banking,train,transfer_into_account,0.99
+Will I be able to top up by cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+"I lost my phone, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.,declined_cash_withdrawal,banking,train,card_payment_wrong_exchange_rate,0.99
+"Help me!  When I was abroad, the exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.,reverted_card_payment?,banking,train,top_up_failed,0.99
+What do I do if I have forgotten my passcode?,passcode_forgotten,banking,train,passcode_forgotten,1.0
+how to get a new card in china,card_about_to_expire,banking,train,order_physical_card,0.99
+Can I see my available money?,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What types of cards and money do you accept?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Are there fees for receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+How much will it be in order to pay with a bank transfer using SEPA?,top_up_by_bank_transfer_charge,banking,train,exchange_rate,0.99
+who can put money in my account?,verify_source_of_funds,banking,train,receiving_money,0.99
+Why is it important to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+How can I verify my top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+When will I receive the cash payment from the check I deposited?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How can i reset my passcode ?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I would like to have a Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What is the refund process?,request_refund,banking,train,request_refund,0.99
+Fix my top up,top_up_failed,banking,train,top_up_failed,0.99
+"I need to hold money, what currencies can I use?",fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"my cash withdrawal is pending, why?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I need info on activating my card?,activate_my_card,banking,train,activate_my_card,0.99
+What currencies do you support?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+How long do top-ups take to go through,pending_top_up,banking,train,transfer_timing,0.99
+What is the $1 transaction on my account?,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+Can I receive a refund for an item I purchased?,request_refund,banking,train,request_refund,0.99
+"I need to delete my account, please.",terminate_account,banking,train,terminate_account,1.0
+Why have my top ups been canceled?,top_up_reverted,banking,train,top_up_failed,0.99
+Where did my top-up go? I can't find it in my wallet,topping_up_by_card,banking,train,top_up_failed,0.99
+I wanted to know why a top-up I made has been reverted.,top_up_reverted,banking,train,top_up_failed,0.99
+is there a frequent currency discount?,exchange_charge,banking,train,error,0.0
+I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?",declined_cash_withdrawal,banking,train,error,0.0
+"I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Your exchange rates are coming from where?,exchange_rate,banking,train,exchange_rate,0.99
+How long will my transfer be pending for?,pending_transfer,banking,train,transfer_timing,0.99
+"I was charged twice, when I didn't purchase anything twice.",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+there is a charge i dont recognize,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+I would like it if I could get an item refunded,request_refund,banking,train,request_refund,0.99
+Is it normal to be charged an extra fee when paying with my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What is your age limit?,age_limit,banking,train,age_limit,0.99
+Why verify the top-ups?,verify_top_up,banking,train,verify_top_ups,0.99
+What caused my transfer to fail?,failed_transfer,banking,train,failed_transfer,0.99
+"I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Am I allowed to change my PIN anywhere?,change_pin,banking,train,change_pin,0.99
+I haven't received the cash from the check I deposited.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I have one other credit card from the US. Do you take that?,supported_cards_and_currencies,banking,train,country_support,0.99
+"There is an extra $1 charge on my statement, why is that?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Why do you need all these details about my identity?,why_verify_identity,banking,train,verify_identity,0.99
+What do I do if I find a debit charge that I know I didn't do in my billing statement?,direct_debit_payment_not_recognised,banking,train,debit_charge_not_recognised,0.99
+Why do you ask for top-up verification?,verify_top_up,banking,train,verify_top_up,0.99
+How is the current exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+"I have received my statement but I do not see my refund, why is that?",Refund_not_showing_up,banking,train,declined_cash_withdrawal,0.99
+Why has my top-up been reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+can i get a virtual card,get_disposable_virtual_card,banking,train,getting_virtual_card,0.99
+"My cash withdrawal is showing as pending, why?",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I would like to track a card sent to me, how do I do that?",card_arrival,banking,train,card_arrival,0.99
+I lost my phone! Will my card still work?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+"I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!",declined_transfer,banking,train,declined_card_payment,0.99
+Where's the money from my transfer from Europe?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+is it possible to get a refund for something I purchased?,request_refund,banking,train,request_refund,0.99
+I need to get my card quickly,card_delivery_estimate,banking,train,get_disposable_virtual_card,0.99
+How long does it take for a transfer to finish pending?,pending_transfer,banking,train,transfer_timing,0.99
+I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?,cash_withdrawal_not_recognised,banking,train,error,0.0
+I need my payment in another currency,receiving_money,banking,train,exchange_rate,0.99
+The card is non-functional.,card_not_working,banking,train,card_not_working,0.99
+Can I get a new card in China?,card_about_to_expire,banking,train,country_support,0.99
+I needed $100 but all it gave me was $20.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+How long does it take to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+My identity wasn't verified,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"I made a mistake of transferring, can I cancel my previous transfer?",cancel_transfer,banking,train,cancel_transfer,0.99
+My top up says it is still pending,pending_top_up,banking,train,pending_top_up,0.99
+I wanted to withdraw $100 from the ATM but I only got $20,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.",failed_transfer,banking,train,unable_to_verify_identity,0.99
+What are the currency exchange fees?,exchange_charge,banking,train,exchange_rate,0.99
+How do I use cash to top up my account?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+When will my top up be applied?,pending_top_up,banking,train,top_up_limits,0.99
+"If I was travelling abroad, would I be able to hold currencies in euros?",fiat_currency_support,banking,train,country_support,0.99
+"I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?",pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+The wrong exchange rate was used when I purchased an item.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"
+I put the wrong pin too many times and now it is blocked. Can you help me unblock it?",pin_blocked,banking,train,pin_blocked,0.99
+Can you tell my why my funds transfer did not work properly?,failed_transfer,banking,train,failed_transfer,0.99
+"I thought I knew my password but I guess I was wrong, what can I do now?",passcode_forgotten,banking,train,error,0.0
+There are strange transactions on my account.  What should I do if I think someone stole my details?,compromised_card,banking,train,lost_or_stolen_card,0.99
+need to know places i can withdraw money,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Can I exchange my money for EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I would like to dispute a payment I didnt make,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+Why am I not able to withdraw cash from this ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why was my withdrawal requested cancelled by the ATM?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Please help!  There was an extra fee when I got cash.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+why do i have to verify top up?,verify_top_up,banking,train,verify_top_up,1.0
+How can I receive my salary in another currency?,receiving_money,banking,train,exchange_rate,0.99
+i withdraw cash from the ATM and was charged a fee,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Is there a limit to using a disposable virtual card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+When will my transfer finish pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I was charged twice.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why is my ATM cash withdrawal not working?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a list of where I can use my card?,card_acceptance,banking,train,card_acceptance,0.99
+My account balance has not updated since I deposited a cheque recently.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Are there any charges for using a bank card to top up,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+The ATM only gave me 10 pounds when I withdrew 30. What do I do?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.",cancel_transfer,banking,train,error,0.0
+"I had a cheque deposited, but I don't see my money yet?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How is the exchange rate calculated?,exchange_rate,banking,train,exchange_rate,0.99
+"How do I know what my account is set to, I am paid in GBP?",receiving_money,banking,train,supported_cards_and_currencies,0.99
+My transfer was not approved,declined_transfer,banking,train,declined_transfer,0.99
+why verify the top up? it doesnt make sense,verify_top_up,banking,train,unable_to_verify_identity,0.99
+I thought it was free to make a withdrawal. So how much does it cost now?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How much is it to receive money?,top_up_by_bank_transfer_charge,banking,train,receiving_money,0.99
+Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?,transfer_fee_charged,banking,train,exchange_rate,0.99
+My card wasn't working in a shop,declined_card_payment,banking,train,card_not_working,0.99
+"I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+"I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?",Refund_not_showing_up,banking,train,request_refund,0.99
+my card was frozen due to putting in the wrong pin too much.  how many tries do i have,declined_cash_withdrawal,banking,train,pin_blocked,0.99
+"I only received $20, but I requested $100.",wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+virtual card won't work for me,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+which identity details are required,why_verify_identity,banking,train,verify_my_identity,0.99
+What should I do if I think someone stole my details and used my information to make some transactions?,compromised_card,banking,train,declined_card_payment,0.99
+I need to see where my money came from.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Do you know what your exchange rates are?,exchange_rate,banking,train,exchange_rate,0.99
+Can my account be topped up by my friends?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Am I going to see a charge for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Can you tell me why I was charged extra when I withdrew money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+How do I change my card PIN?,change_pin,banking,train,change_pin,0.99
+Why is my cash withdrawal still showing as pending?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What is the formula for your exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+I have a payment which has not been approved.,pending_card_payment,banking,train, declined_card_payment,0.99
+I need to verify the source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?",transfer_not_received_by_recipient,banking,train,error,0.0
+What methods are available for my friend to send me money?,receiving_money,banking,train,receiving_money,0.99
+I received a returned payment that I made.,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+"I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?",declined_card_payment,banking,train,error,0.0
+where can I get the info for my funds,verify_source_of_funds,banking,train,account_info,0.99
+I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.,failed_transfer,banking,train,error,0.0
+how can i track card you sent,card_arrival,banking,train,card_arrival,0.99
+Why can't I withdraw funds from my account?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My transfer to a beneficiary was rejected.,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+ATM withdrawal not working.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is my child too young to sign up?,age_limit,banking,train,age_limit,0.99
+What do I need to do to cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+What do I do when I get close to the expiration date of my card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?,cancel_transfer,banking,train,error,0.0
+Why did I only get $20 now the full amount I wanted?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Why am I being a charged for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+When will my transfer arrive from Europe?,transfer_timing,banking,train,transfer_timing,0.99
+Would it be possible to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+"I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?",cancel_transfer,banking,train,declined_transfer,0.99
+How long does it take to get a refund on something I bought?,request_refund,banking,train,request_refund,0.99
+What are then rules on beneficiaries?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+How can I add a new card?,card_linking,banking,train,order_physical_card,0.99
+"How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+how do you get exchange rates,exchange_rate,banking,train,exchange_rate,0.99
+How can I dispute a direct debit charge on my account?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I see my transfer was declined.,declined_transfer,banking,train,declined_transfer,0.99
+Can you tell me the limit for top ups?,top_up_limits,banking,train,top_up_limits,0.99
+I believe you charged me too much to exchange my money,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I bought an item that I was charged a different exchange rate for.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I verify the source of my funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I question today's exchange rate for rubles into pounds. I was hoping for a better return.,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+Someone stole my card!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How much does a transfer cost?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Where do I find the verification code for the card I'm topping up?,verify_top_up,banking,train,getting_virtual_card,0.99
+How can I top up my account and which currency can I use?,supported_cards_and_currencies,banking,train,top_up_limits,0.99
+"I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?",direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+my friend has not got the money I sent last week.,transfer_not_received_by_recipient,banking,train,cash_withdrawal_not_recognised,0.99
+I am having problems with my contactless.,contactless_not_working,banking,train,contactless_not_working,0.99
+My rate of exchange was wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.",declined_transfer,banking,train,declined_cash_withdrawal,0.99
+Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Please help me with the activation of the new card.,activate_my_card,banking,train,activate_my_card,0.99
+"How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Can you tell me where I can order a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.,wrong_amount_of_cash_received,banking,train,error,0.0
+My account says a withdrawal is pending - why can't I take cash out of the ATM?,pending_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+I was wondering if you will take any fees in exchange for top ups?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+How are exchange rates determined?,exchange_rate,banking,train,exchange_rate,0.99
+I don't know what this Direct Debit payment on my account is for.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My card was declined,declined_card_payment,banking,train,card_not_working,0.99
+I noticed that there's a payment on my card that's pending.,pending_card_payment,banking,train,pending_transfer,0.99
+I ordered my card but it still isn't here,card_arrival,banking,train,card_delivery_estimate,0.99
+I'm interested in getting a card. How does one go about doing that?,order_physical_card,banking,train,card_linking,0.99
+"Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.",card_payment_not_recognised,banking,train,error,0.0
+Why is the exchange rate on my card wrong?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why is there a fee on a card payment?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why didn't the money I transferred into my account get added to my balance?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"Transferred to account is not successful, help please?",balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+The app isn't showing my transactions,transfer_not_received_by_recipient,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to get a real card?,order_physical_card,banking,train,getting_virtual_card,0.99
+Do you accept SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,atm_support,0.99
+What could possibly be the cause of my failed transfer?,failed_transfer,banking,train,failed_transfer,0.99
+Is there a function where I can top-up automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+Do I have a card PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+Why should I have to prove my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+Is there a charge to use a Top up card in the US?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Can I top up my account with a check?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"I can't freeze my account as I need the card as I am traveling, how do I change my pin?",change_pin,banking,train,change_pin,0.99
+"How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"Why did my transfer not work, it says it was declined?",declined_transfer,banking,train,declined_transfer,0.99
+Please give me a Mastercard instead.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How do i secure a top-up card?,verify_top_up,banking,train,get_top_up_card_security,0.99
+An ATM machine didn't give me back my card.,card_swallowed,banking,train,lost_or_stolen_card,0.99
+"If I lost my phone, what steps do I need to take to stop someone from using my account?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Does transferring money have a fee?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?,pending_transfer,banking,train,error,0.0
+am suspicious of my card's security,compromised_card,banking,train,compromised_card,0.99
+There's a payment with my card that I didn't perform. I don't know that name shown.,card_payment_not_recognised,banking,train,error,0.0
+the money i transferred didnt arrive,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What is an exchange rate?,exchange_rate,banking,train,exchange_rate,1.0
+Is topping up free?,top_up_by_card_charge,banking,train,topping_up_limits,0.99
+Why do we need to verify top-up?,verify_top_up,banking,train,verify_top_up,0.99
+Could you please tell me your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Why is my disposable card not working?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I made a check and cash deposit that wasn't credited to my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What countries do your services support?,country_support,banking,train,country_support,1.0
+why do I need to show ID,verify_my_identity,banking,train,why_verify_identity,0.99
+If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?,card_linking,banking,train,lost_or_stolen_card,0.99
+Can I get a card if I don't reside in the UK?,country_support,banking,train,country_support,0.99
+Where can I use my card to pay?,card_acceptance,banking,train,card_acceptance,0.99
+Can I use my virtual card for recurring monthly payments?,virtual_card_not_working,banking,train,recurring_monthly_payments,0.99
+How do you top-up using cash?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"My son has just turned 13, is he old enough for an account?",age_limit,banking,train,age_limit,0.99
+"I don't like the services, please close my account",terminate_account,banking,train,terminate_account,0.99
+I want to use a cheque to pay.,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Where's my card PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+I use this card all the time so why did it get declined at the store today?,declined_card_payment,banking,train,declined_card_payment,0.99
+Can you tell me how long it takes for a new card to come?,card_delivery_estimate,banking,train,card_arrival,0.99
+I answered so many questions about my identity. Why do you need this info?,why_verify_identity,banking,train,why_verify_identity,0.99
+I don't see my card anywhere in the app.,card_linking,banking,train,card_not_working,0.99
+Why do you need so much id info from me?,why_verify_identity,banking,train,verify_identity,0.99
+can the delivery be specific to my needs?,card_delivery_estimate,banking,train,oos,0.99
+"Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app",cancel_transfer,banking,train,declined_transfer,0.99
+What is the process for unlocking the pin?,pin_blocked,banking,train,change_pin,0.99
+Please tell me how I verify my identity.,verify_my_identity,banking,train,verify_my_identity,0.99
+Who do I call to cancel a transfer?,cancel_transfer,banking,train,contact_us,0.99
+Why was I charged this extra fee while doing a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why doesn't my Google pay top up work?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Are there any top-up limits?,top_up_limits,banking,train,top_up_limits,0.99
+what are the locations i can withdraw money,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Can you tell me how to tell where my funds come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why is my transfer still pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?,transfer_into_account,banking,train,transfer_into_account,0.99
+auto-top up option can be found where?,automatic_top_up,banking,train,automatic_top_up,0.99
+Would I be able to top up as much as I can?,top_up_limits,banking,train,top_up_limits,0.99
+How do your exchange rates factor in?,exchange_rate,banking,train,exchange_rate,0.99
+"If I add money with an international card, are there any fees?",top_up_by_card_charge,banking,train,exchange_rate,0.99
+I just had a wedding and I want to take my spouses name.,edit_personal_details,banking,train,edit_personal_details,0.99
+There is a mysterious debit transaction on my statement,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What can you use the disposable cards for?,get_disposable_virtual_card,banking,train,supported_cards_and_currencies,0.99
+Can I add money to my card automatically during a trip?,automatic_top_up,banking,train,automatic_top_up,0.99
+Why is my identity not verified?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?,cancel_transfer,banking,train,cancel_transfer,0.99
+I have just read my statement and there is a payment I don't recognise.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+My passcode won't work.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How much do you charge for exchange rates?,exchange_charge,banking,train,exchange_charge,0.99
+will you be able to activate my card,activate_my_card,banking,train,activate_my_card,0.99
+Why hasn't my transaction arrived to my friend yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What are the steps to finishing up with this account?,terminate_account,banking,train,terminate_account,0.99
+My payment card was declined - could you tell me why?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Please help me set up a new PIN.,change_pin,banking,train,change_pin,0.99
+"I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.",request_refund,banking,train,unable_to_verify_identity,0.99
+What do I have to do to get a Visa card?,visa_or_mastercard,banking,train,card_linking,0.99
+The app says I made a cash withdrawal even though I didn't.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What should I do if I have used all of my PIN tries?,pin_blocked,banking,train,passcode_forgotten,0.99
+I transferred money but the balance hasn't changed.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How do I make my card show up in the app?,card_linking,banking,train,getting_virtual_card,0.99
+Can I top up with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How can I receive verification for the source of my funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+My card got stuck in an ATM.,card_swallowed,banking,train,card_not_working,0.99
+Can I use my card at an ATM?,atm_support,banking,train,atm_support,0.99
+Where would I find top up by cash deposit?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What's the wait time for European transfers?,transfer_timing,banking,train,transfer_timing,0.99
+"What is the reason when I tried to pay contactless at the bus, it didnt work?",contactless_not_working,banking,train,contactless_not_working,0.99
+I'm pretty sure my top up is still pending.,pending_top_up,banking,train,pending_top_up,0.99
+Can i get payed through this system?,receiving_money,banking,train,unable_to_verify_identity,0.99
+"I no longer want to transfer funds, can we cancel that transaction?",cancel_transfer,banking,train,cancel_transfer,0.99
+Can exchanged be made to EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+Please explain why my payment was declined? I thought everything was good.,declined_card_payment,banking,train,declined_card_payment,0.99
+Why has my top up not gone through yet?,pending_top_up,banking,train,top_up_failed,0.99
+what documents do i need to verify who i am,verify_my_identity,banking,train,verify_identity,0.99
+"So my top-up failed, could you tell me why?",top_up_failed,banking,train,top_up_failed,0.99
+"My card got blocked, how do I reset?",pin_blocked,banking,train,card_not_working,0.99
+"I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.",pending_cash_withdrawal,banking,train,error,0.0
+Can I change my details because I moved?,edit_personal_details,banking,train,edit_personal_details,0.99
+How can I dispute a debit transaction?,direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why is the ATM not allowing me to get cash?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+"I would like to exchange currencies, how do I go upon it?",exchange_via_app,banking,train,exchange_rate,0.99
+Can other people top up my account?,topping_up_by_card,banking,train,top_up_limits,0.99
+What's the closest place to withdraw money?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+"I received the wrong color and size, can I return it?",request_refund,banking,train,order_physical_card,0.99
+Can you explain why my payment was charged a fee?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Please could you give me a refund,request_refund,banking,train,request_refund,0.99
+"There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.",compromised_card,banking,train,declined_card_payment,0.99
+Hi something is going on with the app.  I see some payments I didn't make?,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I wish to use my American Express to put funds into my account.,supported_cards_and_currencies,banking,train,visa_or_mastercard,0.99
+Does it cost to top up my card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Who is giving me my money?,verify_source_of_funds,banking,train,receiving_money,0.99
+Can I top off with a debit card?,supported_cards_and_currencies,banking,train,card_linking,0.99
+What options do I have when topping up a US card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How do I use the app to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+How long does a payment usually show as pending? Is it normal that mine is still pending?,pending_card_payment,banking,train,transfer_timing,0.95
+Where should I withdraw money from?,atm_support,banking,train,error,0.0
+"I'm waiting on a top-up, its still pending",pending_top_up,banking,train,pending_top_up,0.99
+Can I get an item refunded?,request_refund,banking,train,request_refund,0.99
+I tried activation my card and it didn't employment,activate_my_card,banking,train,activation_my_card_wrong,0.99
+Why has my card payment been reversed?,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+What are the guidelines for the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why doesn't my passcode work?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?",change_pin,banking,train,error,0.0
+Whats the maximum number of disposable cards that I can get?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Where can I withdraw money from?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a reason I was charged an extra fee for using the ATM?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+What is the time for a transfer?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+How do I change my name after marriage,edit_personal_details,banking,train,edit_personal_details,0.99
+need to exchange currencies,exchange_via_app,banking,train,exchange_rate,0.99
+My passcode is not being accepted,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"If I exchange currencies on a regular basis, is there a discount?",exchange_charge,banking,train,exchange_rate,0.99
+Why do I see a fee when I do a transfer?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Why is my beneficiary being denies?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Can I Transfer from SWIFT?,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+Tell me how to change my details.,edit_personal_details,banking,train,edit_personal_details,0.99
+"Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.",request_refund,banking,train,error,0.0
+I sent a transfer and it has been pending for awhile. How long will it stay pending?,pending_transfer,banking,train,transfer_timing,0.99
+I would like to know why a withdraw I made for some cash shows up as pending.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Where is the PIN number found?,get_physical_card,banking,train,edit_personal_details,0.99
+"I'd like to make a SEPA transfer to my account, but will I be charged?",top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Where can I edit personal details?,edit_personal_details,banking,train,edit_personal_details,1.0
+Are there any charges for receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Please help me delete this account.,terminate_account,banking,train,terminate_account,0.99
+How come there is a duplicate charge on my card?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why won't my top up work,top_up_failed,banking,train,top_up_failed,0.99
+How can I choose between Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What stipulations do disposable cards entail?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?",card_linking,banking,train,lost_or_stolen_card,0.99
+I noticed that i got charged extra for using the card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can someone please tell me how much I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+I didn't get the right amount of  cash because of the exchange rate.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How can I lookup the source for my available money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why is this beneficiary being rejected?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?,reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+Can you please tell me how long it takes for the transfer to be available.,transfer_timing,banking,train,transfer_timing,0.99
+What do I do if my smart phone was stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.,pending_card_payment,banking,train,declined_card_payment,0.99
+"Help, I was charged twice!",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I want to cancel my purchase,request_refund,banking,train,cancel_transfer,0.99
+How long will it take for my top up to work? It's still pending,pending_top_up,banking,train,transfer_timing,0.99
+How do I change my AUD into GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+My card is about to expire.  Where do I get a new one.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I have an outgoing transfer,pending_transfer,banking,train,transfer_into_account,0.99
+"I tried topping off my account with a card, but the money is not in my account despite the charge going through",topping_up_by_card,banking,train,error,0.0
+My phone was left at a hotel and I can't access the app.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I think someone stole my card because I can't find it.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Why is there a charge for $1 on my account?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why is my contactless not working?,contactless_not_working,banking,train,contactless_not_working,1.0
+why does my statement contain an extra fee?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can I use my card no matter where I go?,card_acceptance,banking,train,card_acceptance,0.99
+Can I get a refund?,request_refund,banking,train,request_refund,0.99
+My card is almost going to expire.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Is it possible to do auto top up?,automatic_top_up,banking,train,automatic_top_up,0.99
+Why did my top up get reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+A seller is stating that they haven't received money yet when the money has already deducted from my account.,reverted_card_payment?,banking,train,cash_withdrawal_not_recognised,0.99
+I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?,compromised_card,banking,train,declined_cash_withdrawal,0.99
+Can I convert money into different currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+How long will it take my card to get here?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Can you tell me if I can hold money in several currencies?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?",card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"If I exchange foreign currency, are there any other charges?",exchange_charge,banking,train,exchange_charge,0.99
+Did a card payment that I made get cancelled?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+How come I have pending transfers?,pending_transfer,banking,train,pending_transfer,0.99
+Please help.  There is a payment in the app that isn't mine.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I need some help linking my new card.,card_linking,banking,train,card_linking,0.99
+What are the current exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Can you tell me how I would go about learning where my funds came from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+If my card is about to expire how long would it take to receive a new one and how much would that cost me?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+What is the estimated wait time on a US transfer into my account?,transfer_timing,banking,train,transfer_timing,0.99
+I think there has been a mistake on my exchange rate for this purchase.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have been charged twice for the same transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+How come my cash withdrawal came with an unnecessary fee?!,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How many days to deliver to a US customer?,card_delivery_estimate,banking,train,order_physical_card,0.99
+how long does it take for a transfer from Europe to go through?,transfer_timing,banking,train,transfer_timing,0.99
+A fee came along with me paying with card,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+My card is stuck in the ATM?,card_swallowed,banking,train,card_not_working,0.99
+Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.,cancel_transfer,banking,train,declined_transaction,0.99
+What is your refund policy for products I have purchased?,request_refund,banking,train,request_refund,0.99
+What was the cause for my card to be declined?,declined_cash_withdrawal,banking,train,declined_card_payment,0.99
+"I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?",request_refund,banking,train,request_refund,0.99
+Why was I charged twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Is American Express supported for adding money into my account?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Something is wrong with my top up and I can't see it. How do I find it?,topping_up_by_card,banking,train,top_up_limits,0.99
+Do you need my birthdate?,why_verify_identity,banking,train,age_limit,0.99
+"What are my options for topping up, automatic and/or manual?",automatic_top_up,banking,train,top_up_limits,0.99
+How come my card doesn't work anymore?,card_not_working,banking,train,card_not_working,0.99
+"I was charged extra when I made a cash withdraw, why?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why do I see an extra €1 charge on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.",request_refund,banking,train,request_refund,0.99
+The app reverted the payment I made.,reverted_card_payment?,banking,train,payment_not_recognised,0.99
+Please provide currency exchange rates,exchange_charge,banking,train,exchange_rate,0.99
+I need to verify my funds.,verify_source_of_funds,banking,train,verify_my_identity,0.99
+Why am I being charged a fee on a card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+My transfer was declined. What might the reason be?,declined_transfer,banking,train,declined_transfer,0.99
+I won't be pleased unless I get a Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What is the function of the disposable cards?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+"I would like to get a physical card, but I don't know how. Can you help me?",order_physical_card,banking,train,get_physical_card,0.99
+Whats types of currency can I exchange?,exchange_via_app,banking,train,exchange_rate,0.99
+I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.,Refund_not_showing_up,banking,train,error,0.0
+Where's my virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Is my account able to be topped up by my friends?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Will you charge an extra fee for top ups?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+Could you tell me why my top up isn't showing in my wallet?,topping_up_by_card,banking,train,top_up_failed,0.99
+I've been waiting for a refund to show up and I don't see it on my statement yet.,Refund_not_showing_up,banking,train,request_refund,0.99
+How do I know if my top up worked?,top_up_failed,banking,train,top_up_failed,0.99
+Can you please explain why I was charged an extra fee for my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where is my new card if I haven't received it yet?,card_arrival,banking,train,card_arrival,0.99
+the exchange rate on my payment was wrong,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can it add money automatically while travelling,automatic_top_up,banking,train,automatic_top_up,0.99
+Why did my top-up not get approved this time?,top_up_reverted,banking,train,top_up_failed,0.99
+What do I do if I've been charged twice for the same transaction?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"I want to reactivate my card, I thought I had lost it but found it again this morning.",card_linking,banking,train,error,0.0
+"I made a mistake when making my last transfer, please cancel before it goes thru.",cancel_transfer,banking,train,cancel_transfer,0.99
+My card is needed soon,card_delivery_estimate,banking,train,card_about_to_expire,0.99
+Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.,pending_top_up,banking,train,error,0.0
+Why hasn't my friend received the transaction?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+I saw that my transfer was declined.,declined_transfer,banking,train,declined_transfer,0.99
+Can I get a few more physical cards?,getting_spare_card,banking,train,order_physical_card,0.99
+Is it okay to hold money in multiple currencies?,fiat_currency_support,banking,train,exchange_rate,0.99
+Can I have my card delivered on Tuesday?,card_delivery_estimate,banking,train,order_physical_card,0.99
+My top up was reverted. Can you help?,top_up_reverted,banking,train,top_up_reverted,0.99
+"The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why",failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I forgot the passcode on my app.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What if my top up is reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+My statement shows charges for things I never purchased. Were my account details stolen?,compromised_card,banking,train,card_payment_wrong_exchange_rate,0.99
+You operate in which countries?,country_support,banking,train,country_support,1.0
+Is there a charge for using an European bank card for top up?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+What's the foreign exchange rate I will receive?,exchange_rate,banking,train,exchange_rate,0.99
+Can i have the item refunded?,request_refund,banking,train,request_refund,0.99
+I believe I got a wrong exchange rate when I got cash.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I change my PIN online?,change_pin,banking,train,change_pin,0.99
+Is there a fee for a cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"After I deposited my cash, I still don't see it in my account.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+I am asking to end my account.,terminate_account,banking,train,terminate_account,0.99
+I will be traveling.  Can I add money automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+Yesterday my phone was stolen from me :( What do i need to do about it?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+I need assistance addressing a direct debit that I did not do myself.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+why did i get declined transfer,declined_transfer,banking,train,declined_transfer,0.99
+What countries can I use the card in?,country_support,banking,train,country_support,0.99
+My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money,cash_withdrawal_not_recognised,banking,train,error,0.0
+I would like to get some extra cards?,getting_spare_card,banking,train,card_linking,0.99
+I sent money to someone but they haven't gotten it yet,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My cash transaction isn't showing on my account,transfer_not_received_by_recipient,banking,train,cash_withdrawal_not_recognised,0.99
+Why can't I take $100 out,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Can you please help me in canceling my order.,request_refund,banking,train,cancel_transfer,0.99
+Please tell me why I am having problems transferring to a beneficiary.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Do you send more than one card?,getting_spare_card,banking,train,card_linking,0.99
+Are there limitations to what currency I can hold?,fiat_currency_support,banking,train,country_support,0.99
+"Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?",declined_cash_withdrawal,banking,train,card_not_working,0.99
+I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.,cancel_transfer,banking,train,cancel_transfer,0.99
+I want to add money automatically when I travel.,automatic_top_up,banking,train,automatic_top_up,0.99
+"Pending still shows on this transfer, why?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Where do I go to change my account details?,edit_personal_details,banking,train,edit_personal_details,0.99
+Explain to me why a transfer would be declined.,declined_transfer,banking,train,declined_transfer,0.99
+What steps do I need to take to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+My credit card was just denied for top up! Can you tell me why this happened and what's going on?,top_up_failed,banking,train,top_up_failed,0.99
+Where do you need to live to receive card,order_physical_card,banking,train,country_support,0.99
+Will there be a cost if I exchange currency?,exchange_charge,banking,train,exchange_rate,0.99
+I am seeing in the App a payment that its not mine,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+My card activation attempt failed.,activate_my_card,banking,train,activate_my_card,0.99
+maximum how many days get the courier?,card_arrival,banking,train,oos,0.99
+"Someone stole my phone, what is my next step?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Why is a transfer I have still pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I need to transfer to my account and cant.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Do I get charged for a top up from a European bank?,top_up_by_card_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+"As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.",pending_transfer,banking,train,error,0.0
+Do you take both Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How do I stop fraud to my card?,compromised_card,banking,train,prevent_fraud,0.99
+Is it possible for a transaction to be cancelled?,cancel_transfer,banking,train,declined_transfer,0.99
+A card payment on my account is shown as pending.,pending_card_payment,banking,train,pending_transfer,0.99
+I was wondering about transferring money into my account and how it works.  Can you tell me about that?,transfer_into_account,banking,train,transfer_into_account,0.99
+What's the phone number to freeze a card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+What currency can I use to pay for a top up?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+How quickly can you get me my card?,card_delivery_estimate,banking,train,transfer_timing,0.99
+Why has my card declined,declined_card_payment,banking,train,declined_card_payment,0.99
+"There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?",card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Which credit card top-ups do you accept?,supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+My recent transfer didn't go through - why not?,declined_transfer,banking,train,unable_to_verify_identity,0.99
+What are the steps that I need to take to activate a new card?,activate_my_card,banking,train,activate_my_card,0.99
+I lost track of my card,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Tell me why my transfer is declined.,declined_transfer,banking,train,declined_transfer,0.99
+When will the transaction post to my account?,pending_transfer,banking,train,transfer_timing,0.99
+The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?,transfer_not_received_by_recipient,banking,train,error,0.0
+The transfer to my beneficiary has not gone through,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.,pending_cash_withdrawal,banking,train,error,0.0
+I just got my new card.  How can I activate it?,activate_my_card,banking,train,activate_my_card,0.99
+"For my account, how do I transfer money in?",transfer_into_account,banking,train,transfer_into_account,0.99
+Can I transfer using SWIFT?,top_up_by_bank_transfer_charge,banking,train,transfer_into_account,0.99
+Would reinstalling the app solve the problem?,contactless_not_working,banking,train,card_payment_wrong_exchange_rate,0.88
+Help!  I forgot my password.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why have I been charged twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Is there a charge for exchanging foreign currencies?,exchange_charge,banking,train,exchange_charge,0.99
+Do I have to pick a creditcard brand?,visa_or_mastercard,banking,train,card_acceptance,0.99
+How can I investigate a missing refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+"It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.",declined_transfer,banking,train,error,0.0
+Can I receive money in a different countries money?,receiving_money,banking,train,country_support,0.99
+I made a check deposit but the cash hasn't arrived in my account yet.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,pending_cash_withdrawal,0.99
+Why was I charged for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?,card_payment_not_recognised,banking,train,error,0.0
+How long do European transfers take?,transfer_timing,banking,train,transfer_timing,0.99
+I just did a money transaction but its not showing they received it,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I made a payment but it's still pending,pending_card_payment,banking,train,pending_transfer,0.99
+I made a transfer and they haven't received the money I sent them.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My payment was stopped,reverted_card_payment?,banking,train,payment_not_recognised,0.99
+Can you tell me the cost of a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+How do i authenticate a top-up card?,verify_top_up,banking,train,activate_my_card,0.99
+Do I have to manually top up once I'm too low?,automatic_top_up,banking,train,automatic_top_up,0.99
+Are all European currencies available for holding and exchange?,fiat_currency_support,banking,train,country_support,0.99
+The bank charged me fees for withdrawing cash!,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Will you charge me more if I use a European bank card for a top up?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+Is it possible to top-up automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+Can I get a card although I'm not in the UK,country_support,banking,train,country_support,0.99
+Will I know which exchange rate I will get?,exchange_rate,banking,train,exchange_rate,0.99
+"Show me how to link the new card,",card_linking,banking,train,card_linking,0.99
+I think my account has been hacked there are charges on there I don't recognize.,compromised_card,banking,train,declined_card_payment,0.99
+I got charged for with a fee for paying with my card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"I don't recognize this payment on my app, I am sure I didn't spend any money there.",card_payment_not_recognised,banking,train,error,0.0
+The ATM stole my card!,card_swallowed,banking,train,card_swallowed,0.99
+Are purchases returnable for full refund?,request_refund,banking,train,request_refund,0.99
+can you share card tracking number?,card_arrival,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I exchange currencies usign this app?,exchange_via_app,banking,train,exchange_rate,0.99
+I need to cancel a transfer,cancel_transfer,banking,train,cancel_transfer,0.99
+Where can I find how to change my name?,edit_personal_details,banking,train,edit_personal_details,0.99
+I believe my top up was reverted.,top_up_reverted,banking,train,top_up_reverted,0.99
+I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?,declined_transfer,banking,train,declined_transfer,0.99
+Why was my transaction not approved?,failed_transfer,banking,train,declined_card_payment,0.99
+How can I the person see my money transaction?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+"I found my card, am I able to put it back into the app?",card_linking,banking,train,card_arrival,0.99
+Can my friend send me money?,receiving_money,banking,train,receiving_money,0.99
+The exchange rate on my payment doesn't look right,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can you give me a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Could you tell me the fiat currencies that you work with?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+How do I get refills to my card when I'm traveling?,automatic_top_up,banking,train,order_physical_card,0.99
+Where do I find my code to verify my top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+"I see an extra $1  charge on my statement, why is this?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can I use my card wherever I want?,card_acceptance,banking,train,card_acceptance,0.99
+What is the highest amount of top ups I'm allowed?,top_up_limits,banking,train,top_up_limits,0.99
+Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.,cash_withdrawal_not_recognised,banking,train,unable_to_verify_identity,0.99
+I see a direct debit transaction that I didn't make.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My card payment wasn't accepted.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why can't I use my card?,card_not_working,banking,train,card_not_working,0.99
+Can I order another card?,getting_spare_card,banking,train,order_physical_card,0.99
+How to a go about ordering a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+My account says I have money but I withdrew it in cash.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I have left my card at my parents house. Can you send me a spare one please to use in the meantime?,getting_spare_card,banking,train,get_spare_card,0.99
+Can I get a Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+i put money on my card and i dont see it on the balance,pending_top_up,banking,train,cash_withdrawal_not_recognised,0.99
+What do you need my identity details for?,why_verify_identity,banking,train,verify_my_identity,0.99
+Why didn't I receive all the cash I requested?,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+I noticed an extra pound charge?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Do you deliver the PIN separately?,get_physical_card,banking,train,change_pin,0.99
+Someone took my card without permission,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Why was I charged a fee for my withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+There are funds showing in my app that I did not receive.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I use GBP for my salary deposits. Must I set this up somewhere?,receiving_money,banking,train,supported_currencies,0.99
+I'd prefer a Mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I want to get a refund.,request_refund,banking,train,request_refund,1.0
+"I reside in the US, but I want a card.",country_support,banking,train,country_support,0.99
+What steps should I take before my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Extra charge during transfer,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is there a way to undo a transaction?,cancel_transfer,banking,train,reverted_card_payment,0.99
+"There must have been a mistake, why was I charged an extra pound?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I sent a check into the system but still haven't received the cash yet,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Where do I go to verify my identity?,verify_my_identity,banking,train,verify_my_identity,1.0
+What is the current exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+How do I get my card back after the ATM swallowed it.,card_swallowed,banking,train,card_swallowed,0.99
+Does my top up and apple pay work together?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How long is the wait for a money transfer to post?,pending_transfer,banking,train,transfer_timing,0.99
+I didn't make this payment!,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+The amount of money I pushed at the atm machine did not come out of the machine.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What does it cost to receive a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,exchange_rate,0.99
+I do not recognise this card payment.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+Your exchange rates come from where?,exchange_rate,banking,train,exchange_rate,0.99
+What is the reason a transfer shows as pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What does it mean if it says that my payment is pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Why is my app showing me taking money that I did not take out?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"My card is going to expire, what do I do?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+What currencies are accepted to add money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What is the reason for the identity check,why_verify_identity,banking,train,verify_identity,0.99
+How can I receive a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.,reverted_card_payment?,banking,train,error,0.0
+My statement indicates I made a payment to an unfamiliar merchant.,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I got the incorrect amount of money given to me from my account,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+How do I change my currency to another?,exchange_via_app,banking,train,exchange_rate,0.99
+"My PIN is not working, can you help?",pin_blocked,banking,train,passcode_forgotten,0.99
+My top up was rejected. Why?,top_up_reverted,banking,train,top_up_failed,0.99
+The ATM didn't give me enough money! I asked for more than it gave. What do I do?,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+What does it mean if my payment was reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+I forgot the code I need to get into the app.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+how come i was declined,declined_cash_withdrawal,banking,train,declined_card_payment,0.99
+I need to exchange a currency - can I do that here?,exchange_via_app,banking,train,exchange_rate,0.99
+What am i missing to verify my id?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+I cant find my card.,lost_or_stolen_card,banking,train,card_not_working,0.99
+How can I reset my PIN?,change_pin,banking,train,change_pin,0.99
+Are EUR exchanges allowed?,fiat_currency_support,banking,train,exchange_rate,0.99
+My card payment had the wrong exchange rate,card_payment_wrong_exchange_rate,banking,train,card_payment_wrong_exchange_rate,0.99
+My card payment has failed.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I have a confusing payment appear on my statement and I don't recognise it!,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+"Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"My top-up hasn't gone through, what happened?",top_up_failed,banking,train,top_up_failed,0.99
+Can I track the card that was just sent to me?,card_arrival,banking,train,card_arrival,0.99
+I would like a card please.,order_physical_card,banking,train,error,0.0
+Can I transfer my salary onto here?,receiving_money,banking,train,transfer_into_account,0.99
+Is it possible to get a card when i'm not in the UK?,country_support,banking,train,country_support,0.99
+"I deposited cash this morning, but it is not yet available.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+What are the limitations on the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+My card isn't here yet.,card_arrival,banking,train,card_arrival,0.99
+I have a trasnger that is pending and wondered about it.,pending_transfer,banking,train,pending_transfer,0.99
+What are the reasons why a card payment would be declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+"If my cash withdrawal is still not showing, is something wrong?",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+how to get new card?,contactless_not_working,banking,train,get_physical_card,0.99
+Why is there a direct debit fee in the App when I didn't do it?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+My refund is not here yet,Refund_not_showing_up,banking,train,request_refund,0.99
+Why are you charging me a transfer fee?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Please help me.  I am still waiting on a refund.,Refund_not_showing_up,banking,train,request_refund,0.99
+Which flat currencies can I use from you?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+What's the earliest time to receive my card?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Exchange rate on a purchase was incorrect,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Will I get charged fees when I add money with an international card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+What currencies can I have?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+"I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.",card_payment_not_recognised,banking,train,error,0.0
+"Is there something wrong with my card payment? It's been pending a really, really long time.",pending_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How long does it take to recieve my new card?,card_arrival,banking,train,card_arrival,0.99
+"If someone in a different country sends me money, do I have to pay a fee?",exchange_charge,banking,train,exchange_rate,0.99
+I lost my phone. What do I need to do?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+"I want to add money to my international card, so are there any fees charged to do this?",top_up_by_card_charge,banking,train,transfer_fee_charged,0.99
+passcode retrieval,passcode_forgotten,banking,train,change_pin,0.99
+what steps do you take to check identity,verify_my_identity,banking,train,verify_identity,0.99
+Why is my payment in pending status?,pending_card_payment,banking,train,pending_transfer,0.99
+What are the places that you deliver cards to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+why has a transaction to a friend been delayed?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+Why are my payments not working and show pending?,pending_card_payment,banking,train,failed_transfer,0.99
+are you sending me my card?,card_delivery_estimate,banking,train,card_arrival,0.99
+There are charges on my card that I haven't purchased.,compromised_card,banking,train,extra_charge_on_statement,0.99
+I just got married and I need to change my name,edit_personal_details,banking,train,change_pin,0.99
+Is it possible for me to top up with cash?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,1.0
+What is the estimated time on an urgent transfer from China?,transfer_timing,banking,train,transfer_timing,0.99
+Are cheques accepted for a top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why has my deposit in the ATM not cleared yet?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What fiat money can I used in the exchange and holding?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Why do you guys need to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+The ATM didn't give me what I asked for but my balance says it did,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I would like to link my card to my account.,card_linking,banking,train,card_linking,0.99
+What is the process for setting up and account for my child?,age_limit,banking,train,oos,0.0
+Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.,pending_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+How do I get Top Up to work in Apple Pay?,apple_pay_or_google_pay,banking,train,get_top_up,0.99
+"I did a transfer to my account, but it hasn't shown up",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is there a topping up limit?,top_up_limits,banking,train,topping_up_limits,1.0
+"I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.",Refund_not_showing_up,banking,train,request_refund,0.99
+My atm withdraw is stillpending,pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.,direct_debit_payment_not_recognised,banking,train,disputed_transactions,0.99
+I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.,request_refund,banking,train,error,0.0
+Can you please tell me why my transfer failed?,failed_transfer,banking,train,failed_transfer,0.99
+Does this app allow currencies to be exchanged?,exchange_via_app,banking,train,exchange_rate,0.99
+My refund isn't going fast enough.,Refund_not_showing_up,banking,train,request_refund,0.99
+I have a second credit card from the US. Will you take it?,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+Where are cards available to order?,order_physical_card,banking,train,order_physical_card,0.99
+Why am I not seeing the check I deposited this morning in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I don't think the charges made when I had currency exchanged are right.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I think a payment I made with a card was cancelled.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+The cash withdrawal I took seems to be off. The exchange rate is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+Can I choose when my card is delivered?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Why is there an identity check?,why_verify_identity,banking,train,verify_identity,0.99
+my exchange rate looks wrong for my last payment,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I electronically transfer funds into my account from my American Express?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+What may be the reason that my transfer did not go through?,failed_transfer,banking,train,failed_transfer,0.99
+Does it cost anything to top up?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Can you tell me the status of my new card?,lost_or_stolen_card,banking,train,card_arrival,0.99
+I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.,request_refund,banking,train,error,0.0
+"my card payment has been declined, do you know why?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+If I have a credit card with you how I get set up to link to it?,card_linking,banking,train,card_linking,0.99
+Can I use google pay to top up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I just did a transfer, but don't see the money in my account. What's up?",transfer_timing,banking,train,unable_to_verify_identity,0.99
+I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Do you accept any card and currency?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+I did not get the right amount of cash from the ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I am still currently waiting for the cash that has been deposited into the account this morning.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,pending_cash_withdrawal,0.99
+Is there any age limit?,age_limit,banking,train,age_limit,1.0
+I tried to do a transfer but it didn't go through.,failed_transfer,banking,train,failed_transfer,0.99
+Why was I charged an extra fee when using the card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?",Refund_not_showing_up,banking,train,request_refund,0.99
+After depositing a cheque my balance did not change.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How long does it take for a new card to ship?,card_arrival,banking,train,card_delivery_estimate,0.99
+What do I need to do for a refund?,request_refund,banking,train,request_refund,0.99
+I transferred money from one account to another account and I charged a fee for it. Why is that?,transfer_fee_charged,banking,train,error,0.0
+I couldn't make a transfer,failed_transfer,banking,train,unable_to_verify_identity,0.99
+There are funds in my app that I did not receive.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Can my account have different types of currency in it.,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+My friends would like to add to my account. What is the procedure?,topping_up_by_card,banking,train,add_to_account,0.99
+Which cards do you support for top up?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+How do I get a disposable virtual card as well?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How do I actually obtain a card myself?,order_physical_card,banking,train,order_physical_card,0.99
+I need to add my new address now that I've moved.,edit_personal_details,banking,train,edit_personal_details,0.99
+My top-up never worked,top_up_failed,banking,train,top_up_failed,0.99
+I'd like to provide my daughter with a card - could I get an additional card from my account to give her?,getting_spare_card,banking,train,get_spare_card,0.99
+How long will my cash withdrawal take,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I don't recognize a purchase that was made with my card.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I haven't yet received money that I transferred,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+my pin hasn't arrived in the post! How do I cancel it or get a new one?,get_physical_card,banking,train,order_physical_card,0.99
+The refund doesn't show in my account,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+I received a fee I should not have.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is verifying my identify important?,why_verify_identity,banking,train,why_verify_identity,0.99
+My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+My salary is deposited in GBP. Do I need to choose the currency?,receiving_money,banking,train,fiat_currency_support,0.99
+I just moved. How do I give you my new address?,edit_personal_details,banking,train,edit_personal_details,0.99
+Help!  What should I do?  My phone was stolen yesterday.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+How do I start auto top up?,automatic_top_up,banking,train,automatic_top_up,0.99
+How do I track the card you sent me?,card_arrival,banking,train,card_arrival,0.99
+How long will this take to get to me?,card_delivery_estimate,banking,train,transfer_timing,0.99
+I purchased this item and would like a refund,request_refund,banking,train,request_refund,0.99
+"I need to activate my card, how is that done?",activate_my_card,banking,train,activate_my_card,0.99
+My card won't physically work.,card_not_working,banking,train,card_not_working,0.99
+"I want to transfer money into my account, what do I do?",transfer_into_account,banking,train,transfer_into_account,0.99
+"About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+why is my top up failing,top_up_failed,banking,train,top_up_failed,0.99
+"It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!",cash_withdrawal_charge,banking,train,error,0.0
+Why do you need me to verify who I am?,why_verify_identity,banking,train,why_verify_identity,0.99
+Where can I find information about where my money came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+i do not know what this charge is for,direct_debit_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+I see money go out that I didn't withdraw.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I am on vacation in Spain and need to change my pin.,change_pin,banking,train,change_pin,0.99
+Why is there a random payment in my statement?,card_payment_not_recognised,banking,train,wrong_amount_of_cash_received,0.99
+How do i transfer something faster than normal?,transfer_timing,banking,train,transfer_timing,0.99
+Am I allowed to transfer money to a beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+I believe my card payment were reverted,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+"I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.",lost_or_stolen_card,banking,train,error,0.0
+"A card has been sent to me, how do I track it?",card_arrival,banking,train,card_arrival,0.99
+How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+"I am dissatisfied, I would like to close my account.",terminate_account,banking,train,terminate_account,0.99
+"I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?",transfer_not_received_by_recipient,banking,train,error,0.0
+There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I thought transfers were free. Why was I charged to transfer?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+How many disposable cards am I allowed to have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I can't seem to figure out why my transfers are getting declined.,declined_transfer,banking,train,declined_transfer,0.99
+"My phone was stolen, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+The exchange rate is incorrect for something I bought,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+is it possible to top-up with google pay.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How many purchases can I make with one disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+The app shows Direct Debit payments that I didn't make,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I cannot see the card PIN anywhere?,get_physical_card,banking,train,pin_blocked,0.99
+A payment is pending,pending_card_payment,banking,train,pending_transfer,0.99
+I don't recognize a charge on my statement.,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?,declined_cash_withdrawal,banking,train,error,0.0
+I can't find my phone and I'm worried someone is going to use it,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+How long will my top-up be pending?,pending_top_up,banking,train,pending_top_up,0.99
+I don't see a refund in my account.,Refund_not_showing_up,banking,train,request_refund,0.99
+tell me how to get a refund for something I bought.,request_refund,banking,train,request_refund,0.99
+I bought something online and it says there was a fee to transfer money. Isn't that free?,transfer_fee_charged,banking,train,fee_charged_on_transfer,0.99
+What different currencies can I get?,exchange_via_app,banking,train,supported_cards_and_currencies,0.99
+Tell me what I should do after my card expires.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can I top-up by cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+need to know where money comes from,verify_source_of_funds,banking,train,why_verify_identity,0.99
+Why is there a fee on my money transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+What ATM machines allow this card?,atm_support,banking,train,atm_support,0.99
+"How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.",pending_transfer,banking,train,transfer_timing,0.99
+"Um, my top up didn't work",top_up_failed,banking,train,top_up_failed,0.99
+Can I get a full list of instructions for identity checks?,verify_my_identity,banking,train,why_verify_identity,0.99
+"went somewhere else, need to change details",edit_personal_details,banking,train,change_pin,0.99
+What do I use to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+I deposited cash but it isn't showing up in my account,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I choose the day it's delivered?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Why did using an ATM cause me to be charged an additional fee?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+"Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.",Refund_not_showing_up,banking,train,error,0.0
+Can i receive transfers from my employer this way?,receiving_money,banking,train,transfer_into_account,0.99
+My card seems to not be working at all.,card_not_working,banking,train,card_not_working,0.99
+"If my PIN number is rejected, how do I solve it?",pin_blocked,banking,train,pin_blocked,0.99
+"Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+"Suddenly, my card won't work.",card_not_working,banking,train,card_not_working,0.99
+I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.,top_up_reverted,banking,train,error,0.0
+I want a refund on a direct debit.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?",reverted_card_payment?,banking,train,wrong_amount_of_cash_received,0.99
+My product hasn't arrived even though I ordered it a while ago. I want a refund!,request_refund,banking,train,order_physical_card,0.99
+What all is needed for the identity verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+My card stopped working after multiple transactions. Why?,card_not_working,banking,train,card_not_working,0.99
+HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?,reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+What should I do if I see a withdrawal is pending?,pending_cash_withdrawal,banking,train,pending_transfer,0.99
+Is my daughter eligible to open an account?,age_limit,banking,train,age_limit,0.99
+How do I change my account details?,edit_personal_details,banking,train,edit_personal_details,0.99
+How do I stop fraud to my account?,compromised_card,banking,train,prevent_account_fraud,0.99
+Can I verify my top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+"When will I see my cash, since I already deposited my check?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Why was there a fee when I pulled cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I am waiting for a payment to be processed,pending_card_payment,banking,train,pending_transfer,0.99
+How can I get my money that I didn't get from the ATM?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Why does it say my transfer failed?,failed_transfer,banking,train,failed_transfer,0.99
+I'm having difficulties changing AUD for GBP. How do I do this?,exchange_via_app,banking,train,exchange_rate,0.99
+I have not been able to use this card.,card_not_working,banking,train,card_not_working,0.99
+I want to apply for a Visa card.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My card payment has been cancelled,reverted_card_payment?,banking,train,card_payment_wrong,0.99
+"I transferred money, why was charged for an extra fee?",transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I'm still awaiting for the completion of the transaction.,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+Why isn't my google top-up pay working?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+The ATM I used for foreign currency provided the wrong exchange rate.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!",card_payment_not_recognised,banking,train,declined_card_payment,0.99
+Show me where to order my card.,order_physical_card,banking,train,order_physical_card,0.99
+I am worried about fees for top up cards?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Why have I been charged an extra £1?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I'm locked out of my account as I can't remember my code, what do I do now?",passcode_forgotten,banking,train,passcode_forgotten,0.99
+Is it possible to get both Visa and Mastercard from you?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why was the exchange wrong for the item I purchased?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How old do kids have to be to open an account?,age_limit,banking,train,age_limit,0.99
+Can I start an account for my kids?,age_limit,banking,train,get_physical_card,0.99
+"I can't find my card, it is lost.",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+When will my deposit from this morning show up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_into_account,0.99
+It's requiring me to verify my identity?,why_verify_identity,banking,train,verify_my_identity,0.99
+Under what condition will my payment revert?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+I would like to report an issue with my product and want to get it refunded,request_refund,banking,train,request_refund,0.99
+I prefer mastercard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+how do I find the code to verify the top up card?,verify_top_up,banking,train,verify_top_up,0.99
+My transfer to an account failed.,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+I dont have identification,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Could you explain your rules for ATM fees?,cash_withdrawal_charge,banking,train,atm_support,0.99
+Why can't I get cash out?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I need to move money from one of my other accounts to this one.,transfer_into_account,banking,train,transfer_into_account,0.99
+Canceling my order is what I need to do right now.,request_refund,banking,train,cancel_transfer,0.99
+Why won't my top up go through?,top_up_reverted,banking,train,top_up_failed,0.99
+I don't have a password.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I couldnt transfer money from my account.,failed_transfer,banking,train,failed_transfer,0.99
+"I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I would like my card activated.,activate_my_card,banking,train,activate_my_card,0.99
+Why would the app revert my payment?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+my phone was lost,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why did the transfer fail when I attempted to do it earlier?,failed_transfer,banking,train,failed_transfer,0.99
+I was declined when trying to withdrawal cash!,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+The app doesn't think that I am myself,unable_to_verify_identity,banking,train,verify_identity,0.99
+"Help, my phone was stolen, please advise!",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+For what reason did my top-up fail?,top_up_failed,banking,train,top_up_failed,1.0
+terminate my account please,terminate_account,banking,train,terminate_account,0.99
+"Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.",balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+Do yo charge a fee for exchanging foreign currencies?,exchange_charge,banking,train,exchange_fee,0.99
+How far is the closest ATM from me?,atm_support,banking,train,atm_support,0.99
+Why am I charged whenever I withdraw cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I would like to exchange currencies on the app. How do I do this?,exchange_via_app,banking,train,exchange_via_app,0.99
+The ATM didn't give me the full requested amount,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Why can't I see my funds after I topped up?,pending_top_up,banking,train,top_up_failed,0.99
+Is getting my identity verified required before I can use my account?,why_verify_identity,banking,train,verify_my_identity,0.99
+Why was I charged for withdrawing cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"On a card payment, why is there a fee?",card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.,request_refund,banking,train,error,0.0
+"I hate this ATM, it charged me an extra fee, Why did it charge?",cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+How long do you have to wait to see your virtual card your ordered?,getting_virtual_card,banking,train,order_physical_card,0.99
+You did not give me the correct exchange rate for an item that I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I exchange USD and GBP from the app?,exchange_via_app,banking,train,exchange_rate,0.99
+i asked for 100 only got 80,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+There is a charge for an additional pound.,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+Are new cards available from China?,card_about_to_expire,banking,train,country_support,0.99
+How would I use a bank transfer for topping my account?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+Where is my cash deposit in my balance?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I already paid to top-up but the funds aren't available yet, where are they?",pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+Can I get an account for my daughter?,age_limit,banking,train,order_physical_card,0.99
+How will I know what the exchange rate is?,exchange_rate,banking,train,exchange_rate,0.99
+How do I get a virtual card on my device?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Will there be extra charges regarding to adding money into my international card?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+What documents do you need to verify my identity?,verify_my_identity,banking,train,why_verify_identity,0.99
+What's the youngest I can be to open an account?,age_limit,banking,train,age_limit,0.99
+Currency exchanges have any extra fees?,exchange_charge,banking,train,exchange_charge,0.99
+How long does it take for cash withdrawals to hit my account?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How can I go about transferring money to my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.,top_up_failed,banking,train,top_up_limits,0.99
+I noticed the exchange rate for cash withdrawal isn't right.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have my card here with me and someone has just made a withdrawal for 500. Please help!,cash_withdrawal_not_recognised,banking,train,error,0.0
+Why is my transfer more expensive than I thought?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I need to transfer something ASAP from China, how long will it take to post to my account?",transfer_timing,banking,train,transfer_timing,0.99
+Why wouldn't my contactless work for the metro?,contactless_not_working,banking,train,contactless_not_working,0.99
+There was a limited amount of money available at the time of my transaction.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Is there a limit on how many times I can use a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"Help, I need to top up my account. Where do I send a check?",top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What are the age limits for your service?,age_limit,banking,train,age_limit,1.0
+Why didn't my card payment work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Do I get to have one of those virtual cards I've heard about?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Why hasn't my cheque processed?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I lost my phone. Can I use my card without the app?,lost_or_stolen_phone,banking,train,card_linking,0.99
+is apple pay a top up service?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I can't use my card because it is not working.,card_not_working,banking,train,card_not_working,0.99
+"Can you please assist me in Apple Pay, in getting Top Up to work?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why is my payment still pending?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+I can't recognise this Direct Debit payment.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How many active transactions can I make with a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Will I be charged for receiving the money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Why hasn't the money I transferred into my account shown up yet?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?",Refund_not_showing_up,banking,train,error,0.0
+I need to delete my account.,terminate_account,banking,train,terminate_account,0.99
+What happened to my Top-Up? It's not reflected.,pending_top_up,banking,train,top_up_failed,0.99
+"I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My account is  new  why can I  not top up,pending_top_up,banking,train,unable_to_verify_identity,0.99
+I do not know why I was charged for the $1 transaction.,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+The App shows a fraudulent payment made on my account.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+Where should I look for my PIN number at?,get_physical_card,banking,train,passcode_forgotten,0.99
+Your company is lame. Shut down all my account services right now.,terminate_account,banking,train,declined_card_payment,0.99
+"Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.",direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+What is your maximum top up limit per day?,top_up_limits,banking,train,top_up_limits,0.99
+Do you have a list of cards and currencies you support?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What countries are you supporting?,country_support,banking,train,country_support,0.99
+Why do I have to give you my drivers license,why_verify_identity,banking,train,why_verify_identity,0.99
+I have a fee and I don't know why,card_payment_fee_charged,banking,train,unexpected_fee,0.99
+When will my top-up go through?,pending_top_up,banking,train,top_up_limits,0.99
+I have two of the same charges on my account!,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+I am having problems with a top-up.,top_up_failed,banking,train,top_up_failed,0.99
+Can I use visa or mastercard with your service,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What is needed for the identity verification?,verify_my_identity,banking,train,verify_my_identity,0.99
+"I just looked at my app and it seems I was charged extra, why is that?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Do the disposable cards have any restrictions?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Where is my recent refund in the my statement?,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+"I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?",top_up_failed,banking,train,top_up_limits,0.99
+What should I do if I think there are unauthorized transactions?,compromised_card,banking,train,declined_card_payment,0.99
+WHAT IS THE REASON FOR THAT,card_not_working,banking,train,unable_to_verify_identity,0.99
+How much does it cost to top up by transfer?,top_up_by_bank_transfer_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+What do I need to do for the card activation?,activate_my_card,banking,train,activate_my_card,0.99
+what is the fee for a transfer into my account,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+How much is it to send out additional cards?,getting_spare_card,banking,train,additional_cards_limit,0.99
+When are you going to transfer the money?,transfer_not_received_by_recipient,banking,train,transfer_into_account,0.99
+My cash deposit from a week ago is still not in my account. Can you help me please?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Can I top-up any amount I wish on any given day?,top_up_limits,banking,train,top_up_limits,0.99
+Can I top up my account with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How can I link the new card?,card_linking,banking,train,card_linking,0.99
+I am not able to verify my id. Why?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+WHAT IS THE SOLUTION OF THIS PROBLEM,card_arrival,banking,train,request_refund,0.99
+"My wallet isn't showing my top-up, did I do something wrong?",topping_up_by_card,banking,train,top_up_failed,0.99
+How long will it take to receive my money from my transfer transaction?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+"The exchange rate given to me after a purchase, was incorrect",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Help, I don't see my money i just added.",pending_top_up,banking,train,cash_withdrawal_not_recognised,0.99
+How can I configure what currency my salary is in if it's in GBP?,receiving_money,banking,train,fiat_currency_support,0.99
+My account was charged a fee. When did you start charging extra for card payments?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Google Pay won't let me top up.,apple_pay_or_google_pay,banking,train,top_up_failed,0.99
+"Help, the ATM didn't give me all the money I requested",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.,request_refund,banking,train,error,0.0
+My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Help me cancel a transfer.,cancel_transfer,banking,train,cancel_transfer,0.99
+How do I go about verifying my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+What do I do now my credit card has been swallowed by the ATM?,card_swallowed,banking,train,card_swallowed,1.0
+I think that the exchange rate for the withdrawal of my cash is not right.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When do you charge fees on accounts? I just saw a charge on my statement.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?,transfer_fee_charged,banking,train,change_pin,0.99
+how much for a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+I was charged too many times for one transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?",card_payment_wrong_exchange_rate,banking,train,error,0.0
+There is a payment that has not processed.,pending_card_payment,banking,train,payment_not_processed,0.99
+A payment I made is for a wrong amount can you help me correct the mistake.,cancel_transfer,banking,train,wrong_amount_of_cash_received,0.99
+The exchange rate was different when I got cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why was I charged an extra fee when doing a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I need to change my name, since i just got married",edit_personal_details,banking,train,edit_personal_details,0.99
+I want to top up by cheque,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Can I use check to deposit?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+I saw there is a cash withdrawal from my account via the app which I did not complete.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?,transfer_not_received_by_recipient,banking,train,error,0.0
+I attemped a transfer and it didn't go through.,failed_transfer,banking,train,failed_transfer,0.99
+What should I do?  My card has been stolen!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I just received my card and I'd like to activate it.,activate_my_card,banking,train,activate_my_card,0.99
+"Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.",cash_withdrawal_not_recognised,banking,train,error,0.0
+How long will it take to deliver to the US?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+How to order my card?,order_physical_card,banking,train,order_physical_card,0.99
+I need more physical cards.,getting_spare_card,banking,train,order_physical_card,0.99
+How can it be that my Card is not functioning anymore?,card_not_working,banking,train,card_not_working,0.99
+"I've been to several different countries, can I exchange the cash with a discount for a large transaction?",exchange_charge,banking,train,exchange_rate,0.99
+I need to make multiple disposable cards in a day.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Are top-ups unlimited?,top_up_limits,banking,train,top_up_limits,0.99
+How do I know which payments I make will have additional fees? Where can I find this information online?,card_payment_fee_charged,banking,train,exchange_charge,0.99
+How many times can I make a top-up?,top_up_limits,banking,train,top_up_limits,0.99
+Are there any top-up limits involved?,top_up_limits,banking,train,top_up_limits,1.0
+My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?,reverted_card_payment?,banking,train,error,0.0
+There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?,card_payment_not_recognised,banking,train,request_refund,0.99
+Which fiat currencies can I use through this app?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+When I was abroad the exchange rate for me was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I would like to transfer money from my checking account to my savings account.,transfer_into_account,banking,train,transfer_into_account,0.99
+Why did you cancel my card payment?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+My Virtual card was rejected for a car rental. Why?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Could you please tell me why my card payment didn't work?,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+When I got cash the exchange rate was wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How come the money from the merchant appeared back into my account?,reverted_card_payment?,banking,train,cash_withdrawal_not_recognised,0.99
+I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.,transaction_charged_twice,banking,train,error,0.0
+When can I expect my new card to get here?,card_delivery_estimate,banking,train,card_arrival,0.99
+I have a duplicate payment on my card.,transaction_charged_twice,banking,train,duplicate_payment_not_recognised,0.99
+The card payment didn't work,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+I need to know how much it costs to transfer funds.,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+When will I be able to see my refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+Are there certain cards and currencies you support?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Where are the Mastercard ATMs?,atm_support,banking,train,visa_or_mastercard,0.99
+What is the point of verifying a top up?,verify_top_up,banking,train,verify_top_up,0.99
+Can I have more than 2 disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+How do I know which countries you provide service in?,country_support,banking,train,country_support,0.99
+"I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?",card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+Why isn't my pending transfer finished?,pending_transfer,banking,train,pending_transfer,0.99
+How can I obtain a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+My Apple Pay top up with my American Express card is not working? Please tell me why,apple_pay_or_google_pay,banking,train,error,0.0
+Did  my transfer fail?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+please delete account,terminate_account,banking,train,terminate_account,0.99
+I did not get the cash that is showing up in my app.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+One of my card payments has reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Card payment has be declined.,reverted_card_payment?,banking,train,card_payment_declined,0.99
+How long will my most recent transfer take to go through? The recipient needs the money urgently.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Are SWIFT transfers supported?,top_up_by_bank_transfer_charge,banking,train,exchange_rate,0.99
+"I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.",reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+"I have been waiting for my transfer, shouldn't it be here already?",transfer_timing,banking,train,pending_transfer,0.99
+I can't use the app.  My phone is lost at the hotel.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+How do I get a card in the EU?,country_support,banking,train,order_physical_card,0.99
+Is it really necessary to verify my Identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+what I need to verify my account,why_verify_identity,banking,train,verify_my_identity,0.99
+My transfer failed when I tried.,failed_transfer,banking,train,failed_transfer,0.99
+Are extra cards free?,getting_spare_card,banking,train,disposable_card_limits,0.99
+Help my prove my identity.,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+where do you find your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Can I change my PIN without going to a bank?,change_pin,banking,train,change_pin,0.99
+Where is the closest ATM to me?,atm_support,banking,train,atm_support,0.99
+Explain pending transactions.,pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+I got a €1 extra fee in my statement,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.",transfer_not_received_by_recipient,banking,train,error,0.0
+Which currencies do you work with?,supported_cards_and_currencies,banking,train,supported_currencies_and_cards,0.99
+Why do you need so much information about my identity?,why_verify_identity,banking,train,verify_identity,0.99
+how much do I have to pay for exchange of currency?,exchange_charge,banking,train,exchange_charge,0.99
+I would like to move money from one account to another to top off my account. Can you explain how I can do that?,transfer_into_account,banking,train,transfer_into_account,0.99
+"My PIN can't access my card, can you help?.",pin_blocked,banking,train,pin_blocked,0.99
+"Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.",beneficiary_not_allowed,banking,train,error,0.0
+I urgently need to transfer something from China. How long can I expect it to take?,transfer_timing,banking,train,transfer_timing,0.99
+I didn't enjoy my tutor session and want a refund back. How do I go about doing this?,request_refund,banking,train,request_refund,0.99
+"After reviewing my charges, I see I was charged a fee for a transfer I did, why?",transfer_fee_charged,banking,train,error,0.0
+What ATMs can I use my card?,atm_support,banking,train,atm_support,0.99
+I need to stop a transaction that I made.,cancel_transfer,banking,train,cancel_transfer,0.99
+Which ATMs accept this circuit board ?,atm_support,banking,train,oos,0.0
+Why do I get a fee every time I transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+There's an unauthorized direct debit in my app.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why was a payment cancelled on my account?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+"My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.",transaction_charged_twice,banking,train,error,0.0
+Seems like my card payment has been cancelled,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+how much to get my card in 2 days?,card_delivery_estimate,banking,train,order_physical_card,0.99
+I got a new address and need to change my old one.,edit_personal_details,banking,train,edit_personal_details,0.99
+Why was my atm withdrawl declined,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Will I be able to get both a visa and a mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What is the maximum I can top up?,top_up_limits,banking,train,top_up_limits,1.0
+"i accidentally entered in my retailers information, what should i do next",transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+How do I order a card?,order_physical_card,banking,train,order_physical_card,0.99
+Can you tell me what the disposable cards are used for?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+Do I have to pay extra if I use an international card to top up my account?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+Seems like my top-up has failed,top_up_failed,banking,train,top_up_failed,0.99
+How old do my kids need to be to open an account?,age_limit,banking,train,age_limit,0.99
+Why is there a payment showing twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why is my refund not showing up on the statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+When will my transfer move from pending to confirmed?,pending_transfer,banking,train,transfer_timing,0.99
+I have not received a refund.,Refund_not_showing_up,banking,train,request_refund,0.99
+Tell me why my transfer was declined.,declined_transfer,banking,train,declined_transfer,0.99
+Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.,request_refund,banking,train,request_refund,0.99
+Is there a reason behind why my transfer did not work?,failed_transfer,banking,train,failed_transfer,0.99
+How can I cancel a transfer I made,cancel_transfer,banking,train,cancel_transfer,0.99
+Is there a reason my new card hasn't arrived yet?,card_arrival,banking,train,card_arrival,0.99
+I was informed that transfers were free. I noticed I have a fee but why?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I want to deactivate my account.,terminate_account,banking,train,terminate_account,0.99
+Is auto top up available?,automatic_top_up,banking,train,automatic_top_up,0.99
+"I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.",pending_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+Can I give a second card for this account to my daughter?,getting_spare_card,banking,train,get_spare_card,0.99
+When does a UK transfer show up?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I have a payment that has not gone through yet,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+Can you please tell me where my card is? I ordered it 2 weeks ago!,card_arrival,banking,train,order_physical_card,0.99
+I tried to make a transfer but it failed. will you tell me why?,failed_transfer,banking,train,failed_transfer,0.99
+Help me order a new card that's going to be expired soon.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why do I see a random withdrawal in my app?,cash_withdrawal_not_recognised,banking,train,unable_to_verify_identity,0.99
+I just had a look at my statement. Why have I been changed for using the ATM?,cash_withdrawal_charge,banking,train,error,0.0
+I'm not sure where this charge came from.,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+I prefer Mastecard.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I just sent money but the person I sent it to doesn't see it. What happened?,transfer_not_received_by_recipient,banking,train,error,0.0
+My transfer didn't arrive to the recipient,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+What ATMs can I use this card at?,atm_support,banking,train,atm_support,0.99
+Why did the ATM swallow my card?,card_swallowed,banking,train,card_swallowed,0.99
+Why is the transfer still pending?  Can I do something?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why can't I see my refund in my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+WHAT IS THE ATMOSPHERE OF IT,card_acceptance,banking,train,oos,0.0
+Is it possible for me to track the card is was mailed to me?,card_arrival,banking,train,card_arrival,0.99
+I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is there a way I can get a Visa card?,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+Is there an exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Can the exchange rate change while I am in the process of making a withdrawal?,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+I had transferred some money but the balance hasn't changed.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I was not distributed the correct amount of cash that I asked for,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"My card will expire soon, do I need to order a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+What is the identity check for?,why_verify_identity,banking,train,verify_my_identity,0.99
+My card payment did not go through.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+"I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?,top_up_reverted,banking,train,error,0.0
+Looks like my card payment was cancelled.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why isn't my top up showing?  Was the money reversed?,top_up_reverted,banking,train,top_up_failed,0.99
+How do I use my card to top up?,topping_up_by_card,banking,train,top_up,0.99
+What would the age limit be?,age_limit,banking,train,age_limit,0.99
+If my card becomes expired what can I do?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+is there a charge on withdrawals?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I didn't do a payment and I have it now.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+"After inputting the wrong pin too many times, can you now help me unblock my pin?",pin_blocked,banking,train,pin_blocked,0.99
+"I still haven't received my card after two weeks, is it lost?",card_arrival,banking,train,lost_or_stolen_card,0.99
+Is there anyway to use a cheque to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+"Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Am I charged for receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+"My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Are there downsides to using a disposable virtual cards?,disposable_card_limits,banking,train,exchange_via_app,0.99
+Tell me why I need top-up to be verified?,verify_top_up,banking,train,verify_top_up,0.99
+Am I able to get this shipped to China?,card_about_to_expire,banking,train,country_support,0.99
+Was I charged more than I should of been for a currency exchange?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?",cash_withdrawal_charge,banking,train,error,0.0
+At what age can I open an account?,age_limit,banking,train,age_limit,0.99
+What are the rules for a top-up?,top_up_limits,banking,train,top_up_limits,0.99
+What is my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+The balance hasn't changed yet after depositing a cheque with some money.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can friends send me money?,receiving_money,banking,train,receiving_money,0.99
+Can you help me transfer funds from another bank account to this account?,transfer_into_account,banking,train,transfer_into_account,0.99
+"Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+I tried to do a transfer but I got a message that it was declined.,declined_transfer,banking,train,declined_transfer,0.99
+I need to make a transfer but it keeps getting declined I need Help!,declined_transfer,banking,train,declined_transfer,0.99
+How long before a bank transfer shows up in the account?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I am unable to use my card.,card_not_working,banking,train,card_not_working,0.99
+I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?,transfer_fee_charged,banking,train,error,0.0
+I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.,declined_transfer,banking,train,unable_to_verify_identity,0.99
+Can I change my PIN if I want to?,change_pin,banking,train,change_pin,0.99
+How many cards can I have?,getting_spare_card,banking,train,card_limits,0.99
+Why i'm I being charged an extra pound,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I did a transfer and I was charged a fee that shouldn't be there!,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I report my card as lost or stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,1.0
+I looked on the app and it says I withdrew cash.  I didn't!,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My card doesn't seem to work anymore,card_not_working,banking,train,card_not_working,0.99
+I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.,terminate_account,banking,train,error,0.0
+I can't log in with this passocde,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"Could not complete transfer, states 'declined'",declined_transfer,banking,train,declined_transfer,0.99
+"I've obtained the card, how do I enable it on the app?",card_linking,banking,train,activate_my_card,0.99
+Why won't you accept my payment? I keep trying with this card and it's not working.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+How was I charged extra when I used my card to pay?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+My money disappeared right when I tried to top up,topping_up_by_card,banking,train,top_up_failed,0.99
+Can you tell me how many currencies I can hold?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I'm wondering how long it takes for my money to get to me after a bank transfer.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+How can I go about getting a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.,cash_withdrawal_charge,banking,train,error,0.0
+"Can you send me a Mastercard, instead of a Visa?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Are there any specific cash machines that I have to go to in order to change my PIN?,change_pin,banking,train,card_delivery_estimate,0.99
+My card rejected a cash withdrawal. Why?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I withdrew cash and I think the exchange rate is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+can you top up your account automatically,automatic_top_up,banking,train,automatic_top_up,0.99
+"I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?",cash_withdrawal_charge,banking,train,error,0.0
+Is my card lost? I am still waiting for it to be delivered.,card_arrival,banking,train,lost_or_stolen_card,0.99
+What fees do you charge for the standard card?,order_physical_card,banking,train,exchange_rate,0.99
+Can I still access the app even though my phone was stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Why am I charged a fee for using my card on some purchases?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+The activation process for my card isn't working.,activate_my_card,banking,train,activate_my_card,0.99
+I need a new card because the ATM took mine.,card_swallowed,banking,train,lost_or_stolen_card,0.99
+What does my daughter need to open an account?,age_limit,banking,train,order_physical_card,0.99
+"I want to deposit funds, what payments are accepted?",supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+I need to know where do my funds come from,verify_source_of_funds,banking,train,why_verify_identity,0.99
+Please help! I need a refund on a transaction on something I bought and I need the refund right away!,request_refund,banking,train,request_refund,0.99
+My balance is not right. It has not been updated for the cash or cheque deposit.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+Can I get both a Visa and a Mastercard from you?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Can I add a card back to the app?,card_linking,banking,train,edit_personal_details,0.99
+The contactless payments are not working.,contactless_not_working,banking,train,contactless_not_working,0.99
+My card couldn't pay in a shop.,declined_card_payment,banking,train,card_not_working,0.99
+Why was I unable to finish this transfer?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+"Changed details is essential, what steps do I take to do so?",edit_personal_details,banking,train,edit_personal_details,0.99
+I do not know what this cash withdrawal is,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Would it be possible for me to get a second card?,getting_spare_card,banking,train,getting_spare_card,0.99
+Will you send me a new card in China?,card_about_to_expire,banking,train,order_physical_card,0.99
+Can I get my card fast tracked?,card_delivery_estimate,banking,train,get_disposable_virtual_card,0.99
+"It's been more than a week since I had a return charged to my card, why hasn't it showed up?",Refund_not_showing_up,banking,train,request_refund,0.99
+Can i make transactions before identity verification?,why_verify_identity,banking,train,why_verify_identity,0.99
+My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+Do you offer account's for minors?,age_limit,banking,train,age_limit,0.99
+when will my transfer arrive,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Can you close my account please?,terminate_account,banking,train,terminate_account,0.99
+Can I transfer money to my account with the app?,transfer_into_account,banking,train,transfer_into_account,0.99
+Why was my cash withdrawal cancelled at the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What is the system for determining the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Is it possible to change my PIN?,change_pin,banking,train,change_pin,0.99
+There is a withdrawal on my account I didn't make.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How can I deposit money to my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I can't find my refund. Please help.,Refund_not_showing_up,banking,train,request_refund,0.99
+Can you tell me when the transfer will be completed?,pending_transfer,banking,train,transfer_timing,0.99
+I want to delete my account.,terminate_account,banking,train,terminate_account,1.0
+My statement shows and extra 1$ that was charged to it and I would like to know why.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+There is a withdrawal on my account that I don't remember initiating.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Why is the pending status on my cash withdrawal taking so long?,pending_cash_withdrawal,banking,train,transfer_timing,0.99
+Why would a merchant revert my payment?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+What should I do if my card doesn't work?,card_not_working,banking,train,card_not_working,0.99
+"My card will expire next month, will I need to order a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?,cancel_transfer,banking,train,unable_to_verify_identity,0.99
+Can I get some help activating my new card?,activate_my_card,banking,train,activate_my_card,0.99
+Is there a discount for multiple currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+Is it possible to order a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+What should I do when my card reaches its expiry date?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I don't see the transaction I made to a friend on my account.,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+"Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.",extra_charge_on_statement,banking,train,error,0.0
+What cards do you accept to top up my account?,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+"I'm trying to verify my top up card, how do I do that?",verify_top_up,banking,train,verify_top_up,0.99
+I received my new card.  Where is it in the app?,card_linking,banking,train,card_arrival,0.99
+Where is the money that I transferred.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What do you use disposable cards on?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Is it possible to get a refund for the item?,request_refund,banking,train,request_refund,0.99
+Set a new PIN please.,change_pin,banking,train,change_pin,0.99
+A percentage fee was charged to my withdrawal.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I can't find any option to top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+Why does my transfer keep generating an error message?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+What do you do with all the identity information you're collecting from me?,why_verify_identity,banking,train,verify_identity,0.99
+Why am I being declined?,declined_card_payment,banking,train,declined_cash_withdrawal,0.99
+I cant transfer money into my account,beneficiary_not_allowed,banking,train,transfer_into_account,0.99
+Can you tell me what i need for the identity check?,verify_my_identity,banking,train,why_verify_identity,0.99
+Can I possibly change my currency to another?,exchange_via_app,banking,train,exchange_rate,0.99
+I think that the card is stolen.  What are my next steps?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I did a transfer but it is still pending.,pending_transfer,banking,train,pending_transfer,0.99
+Do the disposable cards have a transaction limit?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What is the present state of the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+How long does it take for a transfer to show up in my account?,transfer_timing,banking,train,transfer_timing,0.99
+Why is my physical card not working?,card_not_working,banking,train,card_not_working,0.99
+I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+The app is showing mt withdrawals that aren't  mine.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+i can not see my top up,topping_up_by_card,banking,train,top_up_limits,0.99
+Can you give me the restrictions of the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.",beneficiary_not_allowed,banking,train,error,0.0
+I need another card for a member of my family. Is this possible? How soon can I get one?,getting_spare_card,banking,train,order_physical_card,0.99
+"Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account",top_up_reverted,banking,train,unable_to_verify_identity,0.99
+How can I receive my salary with a different currency?,receiving_money,banking,train,exchange_rate,0.99
+How long do I wait for a transfer to take?,pending_transfer,banking,train,transfer_timing,0.99
+What steps do I have to go through in order to activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+I'd like my account to be deleted. I'm not satisfied with the service you provide.,terminate_account,banking,train,terminate_account,0.99
+Is there any cost to change foreign money to local?,exchange_charge,banking,train,exchange_rate,0.99
+How can my new card be activated?,activate_my_card,banking,train,activate_my_card,0.99
+How can I get a virtual card for a one-time transaction?,get_disposable_virtual_card,banking,train,getting_virtual_card,0.99
+"How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?",pending_transfer,banking,train,error,0.0
+My card is due to expire,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How come my card payment is still pending?,pending_card_payment,banking,train,failed_transfer,0.99
+Why is there a direct debit payment on my statement that I didn't do?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is the check I deposited this morning not showing up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Tell me what I need to do to activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+My top-up was just cancelled.,top_up_reverted,banking,train,top_up_failed,0.99
+I have been charged an extra fee when buying from your store. Why is this?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Does google play offer the service to Top up?,apple_pay_or_google_pay,banking,train,exchange_via_app,0.99
+I used my pin too many times.,pin_blocked,banking,train,pin_blocked,0.99
+I am under the impression that my top up is still pending,pending_top_up,banking,train,pending_top_up,0.99
+Can I have my card activated?,activate_my_card,banking,train,activate_my_card,1.0
+Can you help me? I have a duplicate transaction on my account and I don't understand why.,transaction_charged_twice,banking,train,duplicate_transaction,0.99
+I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.,declined_transfer,banking,train,error,0.0
+"A WD was just made on my account, but it was not me and I still have my card.  What to do?",cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+I want to top up by card,topping_up_by_card,banking,train,top_up_by_card,1.0
+want to know how to get virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+How do I know where I can use my card?,card_acceptance,banking,train,card_acceptance,0.99
+Can it be delivered on a certain date?,card_delivery_estimate,banking,train,order_physical_card,0.99
+"I recently deposited some money into my account, but it still isn't showing up. What's going on?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.,pending_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+What should I do if my card is stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,1.0
+Are there top up charges for US cards?,top_up_by_card_charge,banking,train,country_support,0.99
+Why hasn't the transaction I did to my friend arrived yet?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+What are these disposable virtual cards all about?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+how come my transfer declined,declined_transfer,banking,train,declined_transfer,0.99
+How do I go about getting hold of a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Is this card available to United States Residents?,country_support,banking,train,country_support,0.99
+Can you tell me what countries you offer support for?,country_support,banking,train,country_support,0.99
+Do I have a choice for a Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why did I get a fee from the ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why would there be an extra charge on my app?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I just got a new card, and I want to know how to activate.",activate_my_card,banking,train,activate_my_card,0.99
+Will my money be of equal value when I travel abroad?,exchange_rate,banking,train,exchange_rate,0.99
+How long is the wait for a money transfer to show up?,pending_transfer,banking,train,transfer_timing,0.99
+How can I cancel a transaction to a wrong account?,cancel_transfer,banking,train,declined_transfer,0.99
+Is the card welcomed by everybody?,card_acceptance,banking,train,card_acceptance,0.99
+What is the function of the identity check,why_verify_identity,banking,train,verify_identity,0.99
+Are there any limits if I use these virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can i have a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Card activation is not working. What do i do?,activate_my_card,banking,train,activate_my_card,0.99
+Where do you deliver cards to?,order_physical_card,banking,train,card_delivery_estimate,0.99
+How can I receive money from my friend?,receiving_money,banking,train,receiving_money,0.99
+What is the maximum times I can auto top-up?,automatic_top_up,banking,train,auto_top_up_limits,0.99
+How do I reactivate my card?,card_linking,banking,train,activate_my_card,0.99
+Why is there a pending time on my transfer?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I need to know where this charge is coming from?,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+Where do I go to order my card?,order_physical_card,banking,train,order_physical_card,0.99
+Is there a number to call to get my pin unblocked?,pin_blocked,banking,train,pin_blocked,0.99
+how can i transfer money from american express card,supported_cards_and_currencies,banking,train,transfer_into_account,0.99
+"i needed money for a night out with the girls but i was declined, why?",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Where do I go to get my new card linked?,card_linking,banking,train,card_linking,0.99
+Can someone else use my account if they have my phone?  I lost mine.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Can my salary be received here?,receiving_money,banking,train,country_support,0.99
+Which atms allow me to change my pin?,change_pin,banking,train,change_pin,0.99
+Can i add a new currency to my account?,exchange_via_app,banking,train,exchange_rate,0.99
+I don't think I was supposed to be charged so much.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Whats wrong with my currency exchange?,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+"I froze my account, but how do I order a replacement card?",compromised_card,banking,train,order_physical_card,0.99
+How do I contact customer support about my declined transfer?,declined_transfer,banking,train,contact_us,0.99
+Do you receive SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,country_support,0.99
+How can I top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why is there a charge for my transfer?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.,cancel_transfer,banking,train,error,0.0
+show me how to transfer to my account,transfer_into_account,banking,train,transfer_into_account,0.99
+Why are there additional fees for transfers?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why did I get charged twice for the same thing,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?,pending_card_payment,banking,train,transfer_timing,0.99
+What do I do if I do not recognise a cash withdrawal?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+is there something blocking me from making transfers,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Can I get information on topping up?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Why do I have two charges It should only be one charge?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+How can I obtain a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Why was I charged extra on my app?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What's taking my top-up so long?,pending_top_up,banking,train,pending_top_up,0.99
+Can my friends top up my account?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.,top_up_failed,banking,train,card_payment_wrong_exchange_rate,0.99
+What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.,pending_transfer,banking,train,error,0.0
+Can I change my PIN at any cash machines?,change_pin,banking,train,change_pin,0.99
+"I am looking to get a Visa credit card, what must I do to achieve this?",visa_or_mastercard,banking,train,card_linking,0.99
+Can I use my card for online payments?,card_acceptance,banking,train,card_acceptance,0.99
+Why are there fees for using a card?,card_payment_fee_charged,banking,train,exchange_charge,0.99
+I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?,transfer_timing,banking,train,transfer_timing,0.99
+Why am I not allowed to add a certain beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Where do you mail physical cards?,order_physical_card,banking,train,order_physical_card,0.99
+Can you tell me where  can change my PIN?,change_pin,banking,train,change_pin,0.99
+What would II do if I wanted to activate my new card,activate_my_card,banking,train,activate_my_card,1.0
+Why is there a charge when I took out money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+There is a payment in the app that I did not approve,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I ordered a card and would like to know how to track the delivery progress of it.,card_arrival,banking,train,order_physical_card,0.99
+Is it possible to get both a Visa and a Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How do I dispute a direct debit on my account?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+"I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?",wrong_amount_of_cash_received,banking,train,error,0.0
+Why is there a fee for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What should I do if I see an unauthorized withdrawal on my statement?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+My physical card is not working,card_not_working,banking,train,card_not_working,0.99
+I think there is a mistake.  I am being charged twice.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.97
+Am I getting charged for making a payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+What was the $1 charge for on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I need help- I got mugged yesterday and they took everything so I can't use the app.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why did the ATM take my card and keep it?,card_swallowed,banking,train,card_arrival,0.99
+Can you provide information for freezing my card immediately?,lost_or_stolen_card,banking,train,activate_my_card,0.99
+The app can't verify my information for identity proofing purposes.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I can't use the app because I got mugged yesterday and they took everything. Please help.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why was my card payment reversed?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+how do I know where I can get money withdrawn?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+"Help me please, I need to top up cash.",top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I got a new card, how do I link it?",card_linking,banking,train,card_linking,0.99
+Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.,transfer_fee_charged,banking,train,error,0.0
+"phone is at a hotel, can i still use app",lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+Will there be any extra fees if I exchange currencies?,exchange_charge,banking,train,extra_charge_on_statement,0.99
+How can I change my password?,passcode_forgotten,banking,train,change_pin,0.99
+Who do I make a check out to if I want to top off my account?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Is my card valid everywhere?,card_acceptance,banking,train,card_acceptance,0.99
+I have a pending payment on my card.  Why?,pending_card_payment,banking,train,pending_transfer,0.99
+how many days processing new card?,contactless_not_working,banking,train,transfer_timing,0.99
+How do I link one of your card that I already have?,card_linking,banking,train,card_linking,0.99
+"I tried to make a withdrawal from the ATM, but it was cancelled.",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",pending_card_payment,banking,train,pending_transfer,0.99
+Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!,wrong_amount_of_cash_received,banking,train,error,0.0
+how much does it cost to add money,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I can't find the top-up card verification code.,verify_top_up,banking,train,verify_top_up,0.99
+The transger I tried to make failed.,failed_transfer,banking,train,failed_transfer,0.99
+"I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?",reverted_card_payment?,banking,train, declined_card_payment,0.99
+Have a payment that I haven't done.,card_payment_not_recognised,banking,train,pending_cash_withdrawal,0.99
+What should I do with my stuck ATM?,card_swallowed,banking,train,contactless_not_working,0.99
+What to do if my card has been used without my permission?,compromised_card,banking,train,lost_or_stolen_card,0.99
+I have a duplicate charge,transaction_charged_twice,banking,train,duplicate_charge,0.99
+I did a money transfer to my account and it is not showing there.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Please help me with my card.  It won't activate.,activate_my_card,banking,train,activate_my_card,0.99
+What is the top-up limit on my cards?,top_up_limits,banking,train,top_up_limits,0.99
+What kind of cards are supported?  What currency?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+How and where can I find the identity checks?,verify_my_identity,banking,train,verify_my_identity,0.99
+The top-up I ordered didn't process.,top_up_failed,banking,train,top_up_failed,0.99
+Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What number of times can I top-up?,top_up_limits,banking,train,top_up_limits,0.99
+Why are my withdrawals suddenly being declined?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Why is the exchange rate on my card payment different than I expected?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I let other people have access to my account in order to top up?,topping_up_by_card,banking,train,allow_other_top_ups,0.99
+I've been trying to do a transfer multiple times and have failed? Is the system down?,failed_transfer,banking,train,failed_transfer,0.99
+Is it possible to refund an item?,request_refund,banking,train,request_refund,0.99
+"There's a payment with my card that I definitely didn't do myself, never seen that name before.",card_payment_not_recognised,banking,train,error,0.0
+My payment had a wrong exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Is there a way to verify a card top-up?,verify_top_up,banking,train,verify_top_up,0.99
+What's up with the fee for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.,transfer_fee_charged,banking,train,error,0.0
+"Cash withdrawal has been pending, why is it so?",pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Do you accept Mastercard?,supported_cards_and_currencies,banking,train,visa_or_mastercard,1.0
+I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+My friend would like to send me money. What are the options available to them?,receiving_money,banking,train,receiving_money,0.99
+"Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.",declined_cash_withdrawal,banking,train,card_not_working,0.99
+can other people use the app to add money to my account,topping_up_by_card,banking,train,card_linking,0.99
+Why was my card declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+Do you have a children account available?,age_limit,banking,train,age_limit,0.99
+Is there a fee that comes with transfers?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Can I withdraw from any ATM?,atm_support,banking,train,atm_support,0.99
+Why would I be charged an extra fee while doing a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How can I see the progress of delivery of the card that was sent?,card_arrival,banking,train,card_arrival,0.99
+"I don't understand what a disposable virtual card is, can you help?",get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"My phone was taken yesterday, is there something that I need to do?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+There is a payment that i made that i noticed has not gone thru yet. Can i ask why?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+"I need to transfer money into my account, and I don't know how to do that.",transfer_into_account,banking,train,transfer_into_account,0.99
+Why did you charge a fee when I withdrew from an ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why was there an extra charge because I used my card to pay?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why am I being charged for ATM fees?,cash_withdrawal_charge,banking,train,atm_support,0.99
+"After I got my cash, I found out my exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"
+Do I need to go to a physical bank to change my PIN?",change_pin,banking,train,change_pin,0.99
+I withdraw money abroad but I didn't get the right amount.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_amount_of_cash_received,0.99
+I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.,beneficiary_not_allowed,banking,train,error,0.0
+i did not get any money but still was charged,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+The cash I deposited using the ATM is still pending,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Do you take SWIFT transfers?,top_up_by_bank_transfer_charge,banking,train,fiat_currency_support,0.99
+How can I go about getting a refund?,request_refund,banking,train,request_refund,0.99
+I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+I can not find my phone or it has been stolen.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+"Unable to complete transfer, states 'declined'",declined_transfer,banking,train,failed_transfer,0.99
+How to modify my details.,edit_personal_details,banking,train,edit_personal_details,0.99
+I should not have been charged a fee for my transfer.,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Would I need to pay extra for currency exchanges?,exchange_charge,banking,train,exchange_charge,0.99
+What currencies can be exchanged in the app?,exchange_via_app,banking,train,exchange_rate,0.99
+Why can't I use my beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+A random charge got added to my card,card_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?,card_delivery_estimate,banking,train,card_arrival,0.99
+How come I can't find my payment?,reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+How come my card payment has been declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!,verify_top_up,banking,train,error,0.0
+For what reason must I authenticate the top up?,verify_top_up,banking,train,why_verify_identity,0.99
+How long does it take to get my money,transfer_timing,banking,train,transfer_timing,0.99
+What is the reason my top-up is still pending?,pending_top_up,banking,train,top_up_failed,0.99
+Why is  my  top  up for  my  new account  not  instant,pending_top_up,banking,train,top_up_limits,0.99
+"I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can I order a new card with the app?,card_about_to_expire,banking,train,order_physical_card,0.99
+Is there a reason my new card hasn't arrived?,card_arrival,banking,train,card_arrival,0.99
+Money that I have transferred hasn't arrived yet,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I no longer need AUD, I need GBP instead, how can I make this happen?",exchange_via_app,banking,train,exchange_rate,0.99
+How long should it take for a transfer to go through? I have been waiting a while.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+I see I was charged $1 for a transaction.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?,virtual_card_not_working,banking,train,error,0.0
+"I have arranged a transfer, but no longer need to send it. How do I stop the transfer?",cancel_transfer,banking,train,cancel_transfer,0.99
+"My bank card has expired, how can I get a new physical card?",card_about_to_expire,banking,train,order_physical_card,0.99
+Why did my transfer fail?  What can I do?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+Why was I charged an extra fee when using an ATM?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I cannot get my virtual card to function.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I made a transfer into my account and now I need to cancel it,cancel_transfer,banking,train,cancel_transfer,0.99
+"Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My card payments have stopped.,reverted_card_payment?,banking,train,card_not_working,0.99
+My top-up has been reverted and I would like to know why.,top_up_reverted,banking,train,top_up_reverted,0.99
+Why do I have an unexpected fee on my bill?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I would like to transfer money into my account.,transfer_into_account,banking,train,transfer_into_account,0.99
+Where can my card be used?,card_acceptance,banking,train,card_acceptance,0.99
+What about a auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+"I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this",balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Please tell me how I can receive a physical card,order_physical_card,banking,train,order_physical_card,0.99
+Help me verify my identity.,unable_to_verify_identity,banking,train,verify_my_identity,0.99
+"It says ""pending payment?"" Why is it saying this?",pending_card_payment,banking,train,unable_to_verify_identity,0.99
+An ATM swallowed my credit card!,card_swallowed,banking,train,card_swallowed,0.99
+"I tried to buy something and it was declined and my transfers keep getting declined, Why?",declined_transfer,banking,train,declined_transactions,0.99
+How do I verify my new card?,activate_my_card,banking,train,verify_my_identity,0.99
+Why do I have to pay extra for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+How much do I have to pay if I want to transfer money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+"My card arrived but I need to make it work in the app, how do I do that?",card_linking,banking,train,card_arrival,0.99
+There was an extra fee when I paid with the card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+If I order a card when does it arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+The transfer I tried to make failed.,failed_transfer,banking,train,failed_transfer,0.99
+Is there a way to recover my password?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+where has my transferred money gone?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+to cash withdrawals charge me?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I am having trouble to verify my identity,unable_to_verify_identity,banking,train,unable_to_verify_identity,1.0
+Tell me about verifying top-up,verify_top_up,banking,train,verify_top_up,0.99
+is it free to add money to my card,top_up_by_card_charge,banking,train,transfer_into_account,0.99
+My card payment was cancelled it seems.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I check my recent refund in my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+"I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?",transfer_fee_charged,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My card hasn't shown up yet.,card_arrival,banking,train,card_not_working,0.99
+What do I need for the identity check?,verify_my_identity,banking,train,verify_my_identity,0.99
+How much does top up fees cost?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How did the extra charge on my card come in effect?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"Is there a fee for making a payment? If so, let me know why.",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can I change from AUD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+Why has my account balance not changed after depositing a cheque?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Is there a minimum age for having an account?,age_limit,banking,train,age_limit,0.99
+Account topping up bank transfers to my account assistance please?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+There is a single payment on my card which shows as pending.,pending_card_payment,banking,train,pending_transfer,0.99
+"On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.",extra_charge_on_statement,banking,train,error,0.0
+May I get one of your cards?  I live in the EU.,country_support,banking,train,card_delivery_estimate,0.99
+"I thought transfers were free, why was I charged?",transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+My card must have used my card as there are some transactions that I haven't done myself..,compromised_card,banking,train,card_payment_wrong_exchange_rate,0.99
+How will I know when I get my refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+I want to top up my account. What payment methods are supported?,supported_cards_and_currencies,banking,train,top_up_limits,0.99
+What do I need to do to perform identity checks?,verify_my_identity,banking,train,why_verify_identity,0.99
+I want to terminate my account,terminate_account,banking,train,terminate_account,0.99
+I still have not received an answer as to why I was charged $1.00 in a transaction?,extra_charge_on_statement,banking,train,declined_cash_withdrawal,0.99
+This stupid system is not letting me prove my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I don't understand why I was charged extra for withdrawing money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I want to use auto top-up. Is there a limit?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+How do I know where the funds come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I would like to get your card in EU. Is that possible?,country_support,banking,train,order_physical_card,0.99
+"I'm interested in holding and exchange for flat currencies, what do you support?",fiat_currency_support,banking,train,fiat_currency_support,0.99
+I was charged more than once for a card payment I made.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I need to change details about my personal account.,edit_personal_details,banking,train,edit_personal_details,0.99
+Would I be able to get a second card?,getting_spare_card,banking,train,getting_virtual_card,0.99
+After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I want to get rid of the account, and delete personal information .",terminate_account,banking,train,terminate_account,0.99
+The app reversed a top off I had.  What should I do?,top_up_reverted,banking,train,top_up_failed,0.99
+what currencies can i exchange between on your app?,exchange_via_app,banking,train,exchange_rate,0.99
+How do I go forth with bank transfers for top up accounts?,transfer_into_account,banking,train,transfer_into_account,0.99
+What cards do you offer?,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+"My PIN is locked, how do I unlock it?",pin_blocked,banking,train,change_pin,0.99
+I can't activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+Why was my cash withdrawal declined by the ATM?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Can I open an account for my offspring?,age_limit,banking,train,age_limit,0.99
+How long do I need to wait til my top up isn't pending?,pending_top_up,banking,train,transfer_timing,0.99
+"I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.",reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+How can i make my card active?,activate_my_card,banking,train,activate_my_card,0.99
+"I had a problem with my card payment, can you help?",declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What is the timeframe for a transfer in Europe?,transfer_timing,banking,train,transfer_timing,0.99
+Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My top-up didn't work.,top_up_failed,banking,train,top_up_failed,0.99
+What is the currency exchange fee?,exchange_charge,banking,train,exchange_rate,0.99
+"Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.",declined_card_payment,banking,train,error,0.0
+What retailers accept my card?,card_acceptance,banking,train,supported_cards_and_currencies,0.99
+how long does delivery take?,card_delivery_estimate,banking,train,oos,0.99
+How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I tried to make a payment with my card and it was declined. Why is it pending?,pending_card_payment,banking,train,declined_cash_withdrawal,0.99
+how much is it to exchange currency,exchange_charge,banking,train,exchange_rate,0.99
+I couldn't get money from the ATM,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Is EUR one of the currencies you deal with?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Where can I find my PIN? I haven't gotten it yet.,get_physical_card,banking,train,passcode_forgotten,0.99
+"How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.",balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+It looks like my top-up was cancelled,top_up_reverted,banking,train,top_up_failed,0.99
+There is a cash withdrawal on my statement that I did not make,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Would you be so kind as to activate my card? Thanks,activate_my_card,banking,train,activate_my_card,0.99
+I need to know what flat currencies you support for holding and exchange.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I need to get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.",declined_cash_withdrawal,banking,train,declined_card_payment,0.99
+I want to see what this fee is on my card payment.,card_payment_fee_charged,banking,train,card_payment_wrong_exchange_rate,0.99
+Why has my top-up been returned to my account?,top_up_reverted,banking,train,top_up_failed,0.99
+How would I top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,1.0
+I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?",declined_transfer,banking,train,error,0.0
+I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+how long should i wait ti activate my card,activate_my_card,banking,train,activate_my_card,0.99
+why must I prove ID,verify_my_identity,banking,train,why_verify_identity,0.99
+I am unaware of what my password is.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I need to make my card PIN a different number,change_pin,banking,train,change_pin,0.99
+I am looking for my top-up verification code and cannot find it.,verify_top_up,banking,train,unable_to_verify_identity,0.99
+Do you take checks?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal,0.99
+How do I reset my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+When my card expires what is the cost of a replacement and how fast?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can cards be dispatched on a specific date?,card_delivery_estimate,banking,train,card_arrival,0.99
+Where can I deposit cash to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why would my transfer result in a decline message?,declined_transfer,banking,train,declined_transfer,0.99
+My card failed to work when I was shopping in a store,declined_card_payment,banking,train,card_not_working,0.99
+Is it possible to change from USD to GBP with your App?,exchange_via_app,banking,train,exchange_rate,0.99
+How much does currency exchange cost?,exchange_charge,banking,train,exchange_rate,0.99
+Can I get a card in the EU?,country_support,banking,train,country_support,0.99
+Is there any way to get my salary in a different currency?,receiving_money,banking,train,exchange_rate,0.99
+After my card expires what should I do?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+It won't let me verify my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+My virtual card is just not going through.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Is there a way to lookup where funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+My transaction has not been received. When are you going to process it?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.,wrong_exchange_rate_for_cash_withdrawal,banking,train,extra_charge_on_statement,0.99
+I had a decline on my card. Why?,declined_card_payment,banking,train,declined_card_payment,0.99
+how do I get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Can I have it delivered on a specific date?,card_delivery_estimate,banking,train,order_physical_card,0.99
+What flat currencies do you use for holding and exchanges.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+A false direct debit payment is showing in my app,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How do I return something for a full refund?,request_refund,banking,train,request_refund,0.99
+I don't remember my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What is the purpose for verifying my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+Payment did not process,beneficiary_not_allowed,banking,train,payment_not_recognised,0.99
+What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.,top_up_reverted,banking,train,crypto_top_up_not_working,0.99
+Is it possible to get a new card in China?,card_about_to_expire,banking,train,country_support,0.99
+What can I do if my card details where stolen from my car? I think they used my card to buy gas.,compromised_card,banking,train,lost_or_stolen_card,0.99
+"I am seeing in the app, some cash witdhrawals that I did not authorize.",cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Is it possible to get another card?,getting_spare_card,banking,train,get_another_card,0.99
+Why isn't my money from a check deposit showing?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_charge,0.99
+my check or cash deposit has not shown up,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why do the top-ups need to be verified?,verify_top_up,banking,train,verify_top_up,0.99
+"I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.",declined_cash_withdrawal,banking,train,error,0.0
+How do I change my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+on my statement there is a payment that I don't recognise,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+How can I fill up my gas tank using a check?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal,0.99
+My app says that I'm not verified.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+How would I use a disposable card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+How can I use my credit card to transfer money?,topping_up_by_card,banking,train,transfer_into_account,0.99
+The ATM won't give me my card back. I need it back now!,card_swallowed,banking,train,lost_or_stolen_card,0.99
+how can i add money from my amex card,supported_cards_and_currencies,banking,train,card_linking,0.99
+How long does it take for my top up to clear?,pending_top_up,banking,train,transfer_timing,0.99
+My card stopped working. How do I check if there is a freeze on it?,card_not_working,banking,train,card_about_to_expire,0.99
+How do I add money to my card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+What do you require for identity verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+There are automatic debits on my account that I did not make.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I tried transferring money to a beneficiary, however, I was unsuccessful.",beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Has my card been lost in delivery?,card_arrival,banking,train,card_arrival,0.99
+I made a transfer and was charged extra. Why?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can you tell me why my transfer is failing and help resolve?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+What on earth is up with the exchange rate! This should have been a much higher amount of cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+My transfer has been declined.,declined_transfer,banking,train,transfer_declined,0.99
+Can I have money transferred into my account at different intervals along my trip?,automatic_top_up,banking,train,transfer_timing,0.99
+Why am I being charged to transfer funds?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"My transfer did not work, what was the reason?",failed_transfer,banking,train,failed_transfer,0.99
+I want to create a new pin.,change_pin,banking,train,change_pin,0.99
+How can I change to my married name?,edit_personal_details,banking,train,edit_personal_details,0.99
+The cheque I deposited isn't showing in my account,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I need to know what charges I will incur for using a European card for top up.,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+I wasn't applied the correct exchange rate when getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why was my exchange rate a different amount than usual?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?,compromised_card,banking,train,declined_card_payment,0.99
+What should I do if I lost my phone?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+They said I would get a refund but I don't see it on my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+How often am I able to top-up?,top_up_limits,banking,train,top_up_limits,0.99
+Can I have money in more than one currency in my account?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Is a physical card also available,order_physical_card,banking,train,card_linking,0.99
+How can I fix my contactless?,contactless_not_working,banking,train,contactless_not_working,0.99
+"There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.",direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+My identity verification isn't working,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I am from X but am traveling to Y - how do I get currency for Y?,exchange_via_app,banking,train,exchange_rate,0.99
+How can I change my old pin to a new one?,change_pin,banking,train,change_pin,0.99
+"Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?",cash_withdrawal_not_recognised,banking,train,declined_card_payment,0.99
+What has to be done to verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+want a new card what are the fees,card_about_to_expire,banking,train,card_fees,0.99
+How can I get a card sent to China?,card_about_to_expire,banking,train,order_physical_card,0.99
+"My PIN got blocked, help.",pin_blocked,banking,train,pin_blocked,0.99
+Please let me know what currency I can use to top up my account?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What's my limit for topping up?,top_up_limits,banking,train,top_up_limits,0.99
+Do you accept cash?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a way to order a new card while in China?,card_about_to_expire,banking,train,order_physical_card,0.99
+The cast deposit from a week ago still is not in my account. Why?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!",card_payment_not_recognised,banking,train,virtual_card_not_working,0.99
+Can you explain why my transfer was unsuccessful?,failed_transfer,banking,train,failed_transfer,0.99
+What are the disposable card limits?,disposable_card_limits,banking,train,disposable_card_limits,1.0
+How are top-ups verified?,verify_top_up,banking,train,verify_top_up,0.99
+Why can't I add any beneficiary I choose?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Why is my cash still pending that I put in ATM?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I would like to know how my friend would be able to send me money,receiving_money,banking,train,receiving_money,0.99
+What's the amount that I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+How can I order my card?,order_physical_card,banking,train,order_physical_card,0.99
+I would like to cancel a transfer...is this possible?,cancel_transfer,banking,train,cancel_transfer,0.99
+What if I need my salary in another currency?,receiving_money,banking,train,exchange_rate,0.99
+Where do I order a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+How can I verify the top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+"I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.",beneficiary_not_allowed,banking,train,error,0.0
+I want to know why my top-up was reverted,top_up_reverted,banking,train,top_up_reverted,0.99
+Can someone please help assist me by explaining to me why my pass-code is not working?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"I want a card, but I'm not in the UK- can I get one still?",country_support,banking,train,country_support,0.99
+Are there going to be fees from adding money with an international card?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+I noticed additional charges when transferring?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is there any way I can get more physical cards to use with my account?,getting_spare_card,banking,train,order_physical_card,0.99
+What is this withdrawal as I do not remember making it.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+The exchange rate for me was wrong when I was abroad.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+A transaction to a friend still hasn't shown up.,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+Cancel a transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+Can I use my card anywhere?,card_acceptance,banking,train,card_acceptance,0.99
+I would like to be assisted with the activation of my card.,activate_my_card,banking,train,activate_my_card,0.99
+"Will you accept my credit card, it my only one.",supported_cards_and_currencies,banking,train,declined_card_payment,0.99
+Why do I need top-up to be verified?,verify_top_up,banking,train,verify_top_up,0.99
+How low does the balance have to be before the system updates?,automatic_top_up,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why can't my transfer complete?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How do I request the PIN?,get_physical_card,banking,train,change_pin,0.99
+"I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.",wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+"I think something went wrong, I didn't get the right amount.",wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Do you have an age requirement when opening an account with your service?,age_limit,banking,train,age_limit,0.99
+I want to top up my account with a cheque,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+My address is incorrect on my file.,edit_personal_details,banking,train,edit_personal_details,0.99
+How old do you have to be?,age_limit,banking,train,age_limit,0.99
+My ATM card isn't working for a withdrawl,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.",direct_debit_payment_not_recognised,banking,train,lost_or_stolen_card,0.99
+"I found my card, how can I use it again?",card_linking,banking,train,card_about_to_expire,0.99
+My ATM withdrawal was cancelled,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Why hasn't arrived yet a transaction I did to my friend?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+after i got married i need to change my name,edit_personal_details,banking,train,change_pin,0.99
+Can you tell me why my credit card was declined while trying to top-up?,top_up_failed,banking,train,top_up_failed,0.99
+I'd like to make some changes to my personal information.,edit_personal_details,banking,train,edit_personal_details,0.99
+I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.,cancel_transfer,banking,train,error,0.0
+Why did I get charged a fee for my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I believe that my card has been stolen!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.,failed_transfer,banking,train,error,0.0
+My payment has an incorrect exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where's my top up code?,verify_top_up,banking,train,top_up_failed,0.99
+Am I able to order a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Will the transfer show up in my account soon?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+Show me how to activate my card,activate_my_card,banking,train,activate_my_card,0.99
+Is it possible to give a second card from my account to my daughter?,getting_spare_card,banking,train,order_physical_card,0.99
+There is  an extra 1£ charge on my app. Why did it charge me extra?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is my fiat currency supported for both hold and exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+How do I query a payment on my card? It looks like I have paid for the same thing twice.,transaction_charged_twice,banking,train,card_payment_wrong_exchange_rate,0.99
+Can you unblock my pin because I put the wrong one too many times.,pin_blocked,banking,train,pin_blocked,0.99
+Can you refund my purchase?,request_refund,banking,train,request_refund,0.99
+Can an American resident apply to get a card?,country_support,banking,train,country_support,0.99
+I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+"With my new card, how may I activate it?",activate_my_card,banking,train,activate_my_card,0.99
+"For the identity verification, what do you need?",verify_my_identity,banking,train,why_verify_identity,0.99
+"Declined, transfer not completed.",declined_transfer,banking,train,declined_transfer,0.99
+What is the reason for my beneficiary to be disallowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+How come I was charged an extra fee when paying with the card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"My salary is in GBP, do I need to exchange it before putting it into my account?",receiving_money,banking,train,exchange_rate,0.99
+Tell me if there is a top-up limit.,top_up_limits,banking,train,top_up_limits,0.99
+The ATM didnt let me get cash,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"My transfer was declined, why is that?",declined_transfer,banking,train,declined_transfer,0.99
+"I just received a new card, where do I go to link it to my account?",card_linking,banking,train,card_linking,0.99
+I didn't make the direct debit payment on my account.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I was wondering if I could get a second card on this account? I would like my daughter to have one.,getting_spare_card,banking,train,get_spare_card,0.99
+There is a debit transaction on my statement that I did not make,direct_debit_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Am I able to get a refund for a purchase?,request_refund,banking,train,request_refund,0.99
+can i use both visa and mastercard,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+I would like to have assistance with activating my card.,activate_my_card,banking,train,activate_my_card,0.99
+I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?,Refund_not_showing_up,banking,train,error,0.0
+How to edit personal details?,edit_personal_details,banking,train,edit_personal_details,0.99
+I need to change my phone number.,edit_personal_details,banking,train,contactless_not_working,0.99
+Why wouldn't my withdrawal go through?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I haven't been able to complete any transactions on my card today. Do you know what's wrong?,card_not_working,banking,train,error,0.0
+How do I begin the process of a refund?,request_refund,banking,train,request_refund,0.99
+I'm still waiting for my top-up to go through,pending_top_up,banking,train,top_up_failed,0.99
+I see an unauthorized withdraw.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+How do I add my new card?,card_linking,banking,train,order_physical_card,0.99
+I see a fee that I think was charged because I paid by card.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I sent payment with EU transfer and they still haven't received it. How long does it take?,pending_transfer,banking,train,transfer_timing,0.99
+I would like for someone to tell me which fiat currencies that your company supports.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Am I able to track the card that was just sent to me?,card_arrival,banking,train,card_arrival,0.99
+Can I select my card scheme or do you choose it for me?,visa_or_mastercard,banking,train,card_acceptance,0.99
+I want to revert a transaction I did,cancel_transfer,banking,train,cancel_transfer,0.99
+Card activation steps,activate_my_card,banking,train,activate_my_card,0.99
+I want a backup second card. Is this possible?,getting_spare_card,banking,train,getting_spare_card,0.99
+What places accept my card?,card_acceptance,banking,train,card_acceptance,0.99
+Can friends transfer money to each other?,receiving_money,banking,train,transfer_into_account,0.99
+I've completely forgot the code to get into the app.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What are the limits to where my card will be accepted?,card_acceptance,banking,train,card_acceptance,0.99
+When I topped up the app has seemed to reverted it.,top_up_reverted,banking,train,top_up_reverted,0.99
+Can you tell me how to top up on my card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+I was declined when I tried to withdraw cash!,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Help me order my card.,order_physical_card,banking,train,order_physical_card,0.99
+When will my deposit be processed?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_into_account,0.99
+Can both a Visa and Mastercard be received from you?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What do I do if a transaction shows up twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"how many virtual cards can i have, i want 8",getting_virtual_card,banking,train,virtual_card_limits,0.99
+I want to reverse a transaction I did this morning,cancel_transfer,banking,train,revert_card_payment?,0.99
+Can I get an account for my son?,age_limit,banking,train,order_physical_card,0.99
+how to get card pin?,get_physical_card,banking,train,change_pin,0.99
+"My phone was stolen, what should I do first?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I transferred money but the balance did not update.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+My card is missing.  Please help.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.",direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+"In the exchange and holding, what fiat is allowed?",fiat_currency_support,banking,train,fiat_currency_support,0.99
+I did a card payment but its status is still coming as pending. Please check and inform when it would complete.,pending_card_payment,banking,train,error,0.0
+Can you explain the various transaction times shown on my statement?,transaction_charged_twice,banking,train,transfer_timing,0.99
+"I see a transfer fee, but to my understand, that should have been free, what happened?",transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Do I need to order a new card if mine is expiring?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I'm having a hard time proving my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+where is card accepted,card_acceptance,banking,train,card_acceptance,0.99
+Why am I still waiting for a transfer?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+wheres my pin,get_physical_card,banking,train,passcode_forgotten,0.99
+I think my card is broke?,card_not_working,banking,train,card_not_working,0.99
+The exchange rate was incorrect for this item I bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are my options for holding money in multiple currencies?,fiat_currency_support,banking,train,exchange_rate,0.99
+I no longer want to keep this account.,terminate_account,banking,train,terminate_account,0.99
+Is there something that I can do since my phone was stolen yesterday?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I got charged a fee for transferring money.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How do I get my card on the app?,card_linking,banking,train,order_physical_card,0.99
+Why is top up not working for my apple pay app,apple_pay_or_google_pay,banking,train,get_disposable_virtual_card,0.99
+I want this fee reversed from my account.,request_refund,banking,train,request_refund,0.99
+I would like to change to a different currency.,exchange_via_app,banking,train,exchange_rate,0.99
+How often can I top up?,top_up_limits,banking,train,top_up_limits,0.99
+How long does it take for my payment to process?,pending_card_payment,banking,train,transfer_timing,0.99
+Can I activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+I transferred some money but it is not here yet,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+How can I change USD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+How can I update my details since I moved?,edit_personal_details,banking,train,edit_personal_details,0.99
+Who should I talk to or go to resolve a duplicate charge on my statement?,transaction_charged_twice,banking,train,contactless_not_working,0.99
+Why is  my balance not updated?,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.",failed_transfer,banking,train,failed_transfer,0.99
+can I use it all over the world?,country_support,banking,train,country_support,0.99
+Are you aware of any charges for receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+"If US cards have a top up charge, what is it?",top_up_by_card_charge,banking,train,top_up_limits,0.99
+How do I go about cancelling a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+"Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.",Refund_not_showing_up,banking,train,error,0.0
+My money I had was gone and I could not get gas!,topping_up_by_card,banking,train,declined_cash_withdrawal,0.99
+Where is the nearest Mastercard ATM?,atm_support,banking,train,visa_or_mastercard,0.99
+I'd like to order an additional card,getting_spare_card,banking,train,order_physical_card,0.99
+How can I receive money from someone?,receiving_money,banking,train,receiving_money,0.99
+I am wondering about a transfer from a different country that doesn't show up yet?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Can you tell me why my top-up failed?,top_up_failed,banking,train,top_up_failed,0.99
+I had a payment reverted and would like to figure out why.,reverted_card_payment?,banking,train,payment_reverted,0.99
+How do I track the card you sent to me?,card_arrival,banking,train,card_arrival,0.99
+Can you elaborate on why I have an extra charge just for transferring?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I found my card in my jacket this morning, so can I reactivate it?",card_linking,banking,train,card_about_to_expire,0.99
+"Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?",balance_not_updated_after_bank_transfer,banking,train,error,0.0
+I notice that I have a card payment that's been cancelled.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+What do I do if the ATM took my card?,card_swallowed,banking,train,card_not_working,0.99
+How long after a failed topup will funds refurn to account,pending_top_up,banking,train,transfer_timing,0.99
+What do I do to link my new card?,card_linking,banking,train,card_linking,0.99
+My transfer to another account was not allowed. Why is that?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+How can I edit my personal details in the app?,edit_personal_details,banking,train,edit_personal_details,0.99
+Is there a charge for getting more cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+If I top-up by using a trasfer are there charges that applied?,top_up_by_bank_transfer_charge,banking,train,transfer_by_transfer_charge,0.99
+I did a money transaction and dont have a receipt,transfer_not_received_by_recipient,banking,train,cash_withdrawal_not_recognised,0.99
+I am unable to transfer money. I believe it is not working because it states it was declined.,declined_transfer,banking,train,declined_transfer,0.99
+How can I exchange GBP for AUD?,exchange_via_app,banking,train,exchange_rate,0.99
+Why has my top-up failed?,top_up_failed,banking,train,top_up_failed,0.99
+Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.,reverted_card_payment?,banking,train,declined_card_payment,0.99
+Can I specify a day for my card to be delivered?,card_delivery_estimate,banking,train,order_physical_card,0.99
+Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?,pending_top_up,banking,train,top_up_failed,0.99
+"I would like to close my account, as I'm not happy.",terminate_account,banking,train,terminate_account,0.99
+The exchange rate I was charged for a purchase was not right.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?",pending_transfer,banking,train,transfer_timing,0.99
+Is my card ready for use or does it need activated and if so how?,activate_my_card,banking,train,activate_my_card,0.99
+I tried using my card at multiple vendors and now it's not working.,card_not_working,banking,train,card_not_working,0.99
+The app says I got cash from an ATM but I didn't,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+exchanging currencies costs what?,exchange_charge,banking,train,exchange_charge,0.99
+When do i get charged a fee for using the card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"Apple pay is not accepting my American Express card, can you assist me with this problem?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why are top-ups being verified?,verify_top_up,banking,train,verify_top_up,0.99
+There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Can I set the account to auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+"When I tried to transfer funds to my friend today I was unable to do so, why?",failed_transfer,banking,train,unable_to_verify_identity,0.99
+"I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.",pending_transfer,banking,train,error,0.0
+How long does it take for me to get my pin,get_physical_card,banking,train,passcode_forgotten,0.99
+Can I exchange from USD to GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+Why is there a fee associated with card use?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where can I get a physical card?,order_physical_card,banking,train,get_physical_card,0.99
+"I bought something in another currency, but the exchange rate was incorrect.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I've deposited a check but the cash isn't showing that it's there yet.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I did not receive the correct amount for the exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do I get an actual card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+The ATM ate my card; how do I get a new one?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"After I attempted a transfer, it failed.",failed_transfer,banking,train,failed_transfer,0.99
+"I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?",cash_withdrawal_charge,banking,train,error,0.0
+I would like to cancel my account.,terminate_account,banking,train,cancel_transfer,0.99
+I'm trying to use a cheque to top up,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I have a question regarding the PIN of the card?,get_physical_card,banking,train,change_pin,0.99
+How long does it take for a transfer to post,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+Why was I charged more than I should have been?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?",beneficiary_not_allowed,banking,train,exchange_via_app,0.99
+I'm having trouble proving my identity,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I have an unknown charge.,direct_debit_payment_not_recognised,banking,train,extra_charge_on_statement,0.99
+Can I use my American Express card to add money into my account?,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+My payment is in the app but hasn't gone through yet,pending_card_payment,banking,train,pending_transfer,0.99
+Is my card activated?,activate_my_card,banking,train,activate_my_card,0.99
+Can I update my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??,declined_cash_withdrawal,banking,train,error,0.0
+I want a refund on this.,request_refund,banking,train,request_refund,0.99
+I don't know what this Direct Debit payment is.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I don't have the device I used to log onto the platform so I can't access it.,lost_or_stolen_phone,banking,train,unable_to_verify_identity,0.99
+I got money overseas and the exchange rate was wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is the maximum top up?,top_up_limits,banking,train,top_up_limits,0.99
+What are acceptable documents to prove my identity?,verify_my_identity,banking,train,verify_identity,0.99
+"If my card is going to expire this month, do I need to order a new one?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Does the app allowing exchanges between USD and GBP,exchange_via_app,banking,train,exchange_rate,0.99
+Why was I declined when I tried to get my money?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I want to cancel the transaction I made earlier,cancel_transfer,banking,train,cancel_transfer,0.99
+"I lost my card and need a new one, will it cost me?",getting_spare_card,banking,train,lost_or_stolen_card,0.99
+Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is it possible to exchange currencies on the app?,exchange_via_app,banking,train,exchange_rate,0.99
+"What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?",top_up_reverted,banking,train,error,0.0
+Are you able to make exchanges to EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+Can I see the source of my available money?,verify_source_of_funds,banking,train,verify_my_identity,0.99
+I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.,pending_card_payment,banking,train,transfer_timing,0.99
+I think someone is using my card without my permission!,compromised_card,banking,train,card_not_working,0.99
+please help my transfer go through,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.,wrong_amount_of_cash_received,banking,train,error,0.0
+It didn't give me my cash,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Are you Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Is there a limit to how much I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+Why do we need to verify a top-up card?,verify_top_up,banking,train,why_verify_identity,0.99
+Is there a fee to top up a US card using a debit or credit card?,top_up_by_card_charge,banking,train,exchange_via_app,0.99
+How do I make sure my transfer isn't goin to an unsupported merchant?,declined_transfer,banking,train,transfer_timing,0.99
+Is there a top up fee?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+I withdrew cash and was charged. Why?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Is there a way to track the delivery of my card?,card_arrival,banking,train,card_delivery_estimate,0.99
+What's the reason for needing to verify my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+Do you support fiat currencies?,fiat_currency_support,banking,train,fiat_currency_support,1.0
+How do I initiated a bank transfer to top up?,transfer_into_account,banking,train,transfer_into_account,0.99
+How many times can I auto top-up?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+I accidentally exceeded my PIN tries.  Please advise.,pin_blocked,banking,train,pin_blocked,0.99
+"Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?",pending_transfer,banking,train,transfer_timing,0.99
+I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.,pin_blocked,banking,train,pin_blocked,0.99
+What should I do to top up using my Apple Watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Currently I can't get my card to work.,card_not_working,banking,train,card_not_working,0.99
+I can't do the verification.,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+"I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?",top_up_reverted,banking,train,top_up_failed,0.99
+Tell me the currencies that you support.,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Why hasn't my transfer from Europe gone through?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+What is the dollar that I have pending on my statement there?,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+I didn't make these transactions. Is someone else using my card?,compromised_card,banking,train,declined_cash_withdrawal,0.99
+What countries can I use my account in?,country_support,banking,train,country_support,0.99
+Can I use an auto top-up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+"My phone was stolen yesterday, can you help me with this?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate,card_payment_wrong_exchange_rate,banking,train,error,0.0
+Which foreign currencies can I get transferred into my account?,receiving_money,banking,train,supported_cards_and_currencies,0.99
+I can't use my virtual disposable card,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Can I add money automatically to my account while traveling?,automatic_top_up,banking,train,automatic_top_up,0.99
+"A transaction I did to my friend hasn't arrived yet, why?",transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Why is my beneficiary not allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,1.0
+"If I don't live in the UK, can I get a card?",country_support,banking,train,country_support,0.99
+"There is a pending payment on my account, what does this mean?",pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+wheres my money receipt,transfer_not_received_by_recipient,banking,train,request_refund,0.99
+"I logged in wrong and am blocked, how do I log in?",pin_blocked,banking,train,pin_blocked,0.99
+How can I tell where the money came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+What is the highest amount I can top-up?,top_up_limits,banking,train,top_up_limits,0.99
+I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?,declined_cash_withdrawal,banking,train,error,0.0
+Is the PIN sent in another message?,get_physical_card,banking,train,change_pin,0.99
+I am here to change my adress.,edit_personal_details,banking,train,edit_personal_details,0.99
+Why was a fee changed for my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Where do i go to receive a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+How do I cancel a recent transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+I need to transfer something to China. It is urgent. How many days will it take to get there?,transfer_timing,banking,train,transfer_timing,0.99
+Can you explain to me the way to verify my top up has gone through?,verify_top_up,banking,train,verify_top_up,0.99
+How to cancel a transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.,transfer_not_received_by_recipient,banking,train,error,0.0
+Do you guys have any age restrictions?,age_limit,banking,train,age_limit,0.99
+I can't verify my ID. Why?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Can I have a supplementary card?,getting_spare_card,banking,train,getting_virtual_card,0.99
+There is a duplicate charge on my account.,transaction_charged_twice,banking,train,extra_charge_on_statement,0.99
+I require verification of my source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,1.0
+I haven't gotten my new card.,card_arrival,banking,train,card_arrival,0.99
+You promised no fees but now I've got one. What the hell!?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why was there an extra charge when I transferred money?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why is a transaction still pending?,pending_cash_withdrawal,banking,train,pending_transfer,0.99
+Why is it necessary to verify the top up?,verify_top_up,banking,train,verify_top_up,0.99
+What is this €1 charge?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I want a disposable virtual card, how do I do that?",get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"
+Where can I use my card?",card_acceptance,banking,train,card_acceptance,0.99
+"Card has been received, how will it show up on the app?",card_linking,banking,train,card_arrival,0.99
+I was trying to top-up and my credit card was declined. Can you tell me why?,top_up_failed,banking,train,declined_cash_withdrawal,0.99
+"When using my card I was charged a fee for doing so, why?",card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?",failed_transfer,banking,train,error,0.0
+What do I need to do to exchange my money?,exchange_via_app,banking,train,exchange_rate,0.99
+I tried entering my pin several times incorrectly. Why isn't my pin working?,pin_blocked,banking,train,pin_blocked,0.99
+My account shows that I made a cash withdrawal but I cannot remember doing so!,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I need to track the card sent to me.,card_arrival,banking,train,card_arrival,0.99
+I need to deposit money to my account,transfer_into_account,banking,train,transfer_into_account,0.99
+Everytime I try to prove my identity it won't let me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+My card didn't work at the ATM in Notting Hill.  Is my card working?,declined_cash_withdrawal,banking,train,card_not_working,0.99
+Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.,beneficiary_not_allowed,banking,train,error,0.0
+What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.,pending_card_payment,banking,train,error,0.0
+Some cash I didn't get shows in my app,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Help me find the transfer that I did.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What ATMs use this card?,atm_support,banking,train,atm_support,0.99
+The machine gave me the wrong amount of cash.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+My top up is incomplete.,pending_top_up,banking,train,top_up_limits,0.99
+I made a cash deposit going to my account but it is not there,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+"Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,train,declined_card_payment,0.99
+Why did you charge me for taking out cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+What do I need to do to get my new card which I have requested 2 weeks ago?,card_arrival,banking,train,order_physical_card,0.99
+What factors determine your exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+What is your opinion on the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+My exchange rate is wrong when I get cash.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Help!  I think my phone may be stolen or lost!,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+My card payment is being declined and I've tried several times.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+I would like to cancel my previous transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+I went to do a transfer and it was declined.,declined_transfer,banking,train,declined_transfer,0.99
+My balance didn't change after I transferred some money.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+There is random cash in my account.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I see an unfamiliar payment on my statement.,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+How can my friend send money to me?,receiving_money,banking,train,receiving_money,0.99
+How long will the $1 charge show as pending?,extra_charge_on_statement,banking,train,transfer_timing,0.99
+How many transactions can I do with my disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+The card PIN is not visible anywhere?,get_physical_card,banking,train,change_pin,0.99
+Delete all of my account information and my account right now.,terminate_account,banking,train,terminate_account,0.99
+Why is there a fee for doing a transfer?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+The transfer to my account was not allowed.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Can I top-up my google pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I have exceeded all my PIN tries,pin_blocked,banking,train,pin_blocked,0.99
+My top-up is taking a while to process!,pending_top_up,banking,train,top_up_failed,0.99
+"I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?",transfer_fee_charged,banking,train,error,0.0
+Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.,request_refund,banking,train,error,0.0
+i tried to withdraw money but was told i didn't have funds,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Are there any extras for exchanging currency?,exchange_charge,banking,train,exchange_rate,0.99
+Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Why hasn't my top up gone through?,pending_top_up,banking,train,top_up_failed,0.99
+Why did you revert my top up?,top_up_reverted,banking,train,top_up_reverted,0.99
+Can I reactivate a card?,card_linking,banking,train,activate_my_card,0.99
+My top-up was rejected,top_up_failed,banking,train,top_up_failed,0.99
+I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.,Refund_not_showing_up,banking,train,error,0.0
+Will my friends be able to top up my account?,topping_up_by_card,banking,train,top_up_limits,0.99
+I'm checking the app and I see a payment that's not mine.,card_payment_not_recognised,banking,train,card_not_working,0.99
+i need to top up by card.,topping_up_by_card,banking,train,top_up_by_card,0.99
+"The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?",card_about_to_expire,banking,train,order_physical_card,0.99
+Is it possible to hold money in multiple currencies?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+There's a cash withdrawal on my account that I didn't make,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.,request_refund,banking,train,request_refund,0.99
+After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+I see a duplicate payment.,transaction_charged_twice,banking,train,duplicate_payment,0.99
+Why didn't my top up work?,top_up_reverted,banking,train,top_up_failed,0.99
+My money transfer hasn't appeared yet.,pending_transfer,banking,train,pending_transfer,0.99
+It looks like a payment I've made hasn't made it through yet.,pending_card_payment,banking,train,pending_transfer,0.99
+What do I do if my card is about to expire?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why does it matter that I prove my identity?,why_verify_identity,banking,train,why_verify_identity,0.99
+I could not use my card in a store.,declined_card_payment,banking,train,card_not_working,0.99
+The wrong exchange rate applied to my cash withdrawal.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Will I be charged for receiving money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Should i uninstall the app before i try it again?,contactless_not_working,banking,train,unable_to_verify_identity,0.99
+I am not recognizing a debit payment from my account.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"My top up hasn't gone through yet, why?",pending_top_up,banking,train,top_up_limits,0.99
+When will my new card arrive?,card_arrival,banking,train,card_arrival,0.99
+Can I use a cheque to top up my account,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+My transfer failed to process correctly. Is there a reason this would happen?,failed_transfer,banking,train,failed_transfer,0.99
+Do you have EUR currency available for me?,fiat_currency_support,banking,train,fiat_currency_support,1.0
+Do I need to order a new card before it expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why hasn't payment gone through yet?,pending_card_payment,banking,train,payment_not_recognised,0.99
+Where are you cards supported?,country_support,banking,train,supported_cards_and_currencies,0.99
+I'm interested in learning more about disposable virtual cards.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I have to verify my identity. What do I need to do?,verify_my_identity,banking,train,verify_my_identity,0.99
+how long does it take to reflect in my balance a top up,pending_top_up,banking,train,top_up_limits,0.85
+I am still waiting for a transfer to show,pending_transfer,banking,train,pending_transfer,0.99
+Where do I find a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"If I lost my phone at the hotel, can I still use the app?",lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Are you only able to get a card if you're in the UK?,country_support,banking,train,country_support,0.99
+I need my refund,Refund_not_showing_up,banking,train,request_refund,0.99
+why do I have an unknown payment?,card_payment_not_recognised,banking,train,unknown_payment_not_recognised,0.99
+It's been a week since I ordered my card and it's not here. Please help?,card_arrival,banking,train,order_physical_card,0.99
+Can you tell me why the transfer isn't showing up on my account?,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+How do i cancel a charge?,cancel_transfer,banking,train,cancel_transfer,0.99
+How do I top up by card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+I don't want to use this method to identify myself.,why_verify_identity,banking,train,why_verify_identity,0.99
+Are there any places that I can't use the disposable cards at?,disposable_card_limits,banking,train,error,0.0
+It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?,cancel_transfer,banking,train,cancel_transfer,0.99
+Is there an auto top up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+"daughter needs card, how do i add her",getting_spare_card,banking,train,order_physical_card,0.99
+What exchange rate will I receive?,exchange_rate,banking,train,exchange_rate,0.99
+I think that my card has been stolen!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"For a week now, I have tried to use my card and it is still not working.",card_not_working,banking,train,card_not_working,0.99
+Can you tell me the ATMs I can use with my card?,atm_support,banking,train,atm_support,0.99
+Why hasn't my money transfer shown up yet?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I'd like to transfer funds using my credit card.,topping_up_by_card,banking,train,transfer_into_account,0.99
+Can you tell me why I haven't received my new card yet?,card_arrival,banking,train,lost_or_stolen_card,0.99
+What is the first step I need to make for being able to access my account?,why_verify_identity,banking,train,activate_my_card,0.99
+How do I link my card in the app.,card_linking,banking,train,card_linking,0.99
+I tried to make a transfer and it didn't work.,failed_transfer,banking,train,failed_transfer,0.99
+Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?,top_up_failed,banking,train,get_top_up_limits_and_problems,0.99
+I've already sent the money out and still have not received money in my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_not_received_by_recipient,0.99
+I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+No option to top up with a cheque ?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Why do you keep declining my payment?I tried several times already with this card and it is just not working.,declined_card_payment,banking,train,declined_card_payment,0.99
+I checked the app and my balance has not been updated for the cash or cheque deposit.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The app does not know it is me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+DO you know the reason for the identity check?,why_verify_identity,banking,train,why_verify_identity,0.99
+What needs to be provided for identity verification?,verify_my_identity,banking,train,why_verify_identity,0.99
+Is there a limit to how much I can top up?,top_up_limits,banking,train,top_up_limits,0.99
+My credit card was declined for top-up. Can you see if there is enough funds in my account?,top_up_failed,banking,train,failed_transfer,0.99
+stop the transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+Why am I unable verify my id?,unable_to_verify_identity,banking,train,unable_to_verify_identity,1.0
+Can I have it by a certain date?,card_delivery_estimate,banking,train,transfer_timing,0.99
+How do I order another card?,getting_spare_card,banking,train,order_physical_card,0.99
+I withdrew $100 but only received $20,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Can you tell me more info about virtual disposable cards?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I used my card to get cash then I was charged a fee that I shouldn't have been charged.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I have a card payment that has been pending for some time and would like to know when it is going to go through.,pending_card_payment,banking,train,transfer_timing,0.99
+I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I can't remember my app code, can you reset it?",passcode_forgotten,banking,train,change_pin,0.99
+I am still waiting for a money transfer to appear.,pending_transfer,banking,train,pending_transfer,0.99
+I have been charged a fee for getting cash,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Do you ship your cards anywhere?,order_physical_card,banking,train,card_delivery_estimate,0.99
+"My ID verification hasn't gone through yet, but can I use my account anyway?",why_verify_identity,banking,train,unable_to_verify_identity,0.99
+"When I was traveling abroad, the exchange rate was applied wrong.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long does my top up pending last?,pending_top_up,banking,train,pending_top_up,0.99
+Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.,request_refund,banking,train,error,0.0
+What are the steps I should take to recover my swallowed card?,card_swallowed,banking,train,card_swallowed,0.99
+I am looking to transfer some money from my other bank account into this one.,transfer_into_account,banking,train,transfer_into_account,0.99
+Where is my credit card that was to be mailed?,card_arrival,banking,train,order_physical_card,0.99
+Why is verification for my identity needed?,why_verify_identity,banking,train,why_verify_identity,0.99
+Is there a way to set up an auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+Why hasn't my payment gone through yet?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+I made a deposit and the balance hasn't been updated.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?,top_up_failed,banking,train,declined_card_payment,0.99
+I want to transfer some money from my other bank account into this one.,transfer_into_account,banking,train,transfer_into_account,0.99
+I'm panicking!  I lost my card!  Help!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How will I receive my PIN?,get_physical_card,banking,train,edit_personal_details,0.99
+Why isn't the transfer to my account showing up?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I made a cash withdrawal and was charged a fee incorrectly can you help with this?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"My top-up does not seem to have worked, what  went wrong?",top_up_failed,banking,train,top_up_failed,0.99
+Why am I being charge a fee when using an ATM?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?,card_payment_wrong_exchange_rate,banking,train,error,0.0
+I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.,declined_transfer,banking,train,failed_transfer,0.99
+Is there a reason there's an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+The top-up verification code is not visible.,verify_top_up,banking,train,unable_to_verify_identity,0.99
+What happens if my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How do I tell if my top up was reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+"I used my card to top up, but now I don't see the money in my account.",topping_up_by_card,banking,train,error,0.0
+What's the best way to use a cheque to top up?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Who can I speak with regarding a lost card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Can I use American express with apple pay? Why does it make my top up not work?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I have a trip coming up and want to add money automatically.,automatic_top_up,banking,train,automatic_top_up,0.99
+I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?,failed_transfer,banking,train,error,0.0
+Can I use this app for any currency?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+Which foreign currencies do you accept for adding money?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+What do I need to bring for identification?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Someone might be using my card.  What should I do?,compromised_card,banking,train,lost_or_stolen_card,0.99
+Someone hacked into my cards account.,compromised_card,banking,train,declined_card_payment,0.99
+What do I do if the machine rejects my card?,card_not_working,banking,train,card_not_working,0.99
+Do I have to go to an actual bank to change my PIN?,change_pin,banking,train,change_pin,0.99
+Could I get a mastercard if that's reasonable?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why use a disposable card?,get_disposable_virtual_card,banking,train,getting_virtual_card,0.99
+What transfer methods do you accept?,transfer_into_account,banking,train,transfer_method,0.99
+Why was I charged a fee on a cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I think you reverted my top up.,top_up_reverted,banking,train,top_up_failed,0.99
+why have I got a pending transfer? I'm confused!!,pending_transfer,banking,train,unable_to_verify_identity,0.99
+I tried activating my card and it doesn't work how do I solve this problem?,activate_my_card,banking,train,card_not_working,0.99
+"There was money taken out of my account, and I'm pretty sure I didn't do it.",cash_withdrawal_not_recognised,banking,train,error,0.0
+What does pending mean on a cash withdrawal?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What's the process of changing from GBP to AUD?,exchange_via_app,banking,train,exchange_rate,0.99
+"I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?",wrong_amount_of_cash_received,banking,train,error,0.0
+"When I top-up, the app reverts it.",top_up_reverted,banking,train,top_up_failed,0.99
+Do you have any top-up limits?,top_up_limits,banking,train,top_up_limits,0.99
+Are these cards available in europe?,country_support,banking,train,country_support,0.99
+Can I order a new card by phone?,card_about_to_expire,banking,train,order_physical_card,0.99
+I would like to cancel a transfer,cancel_transfer,banking,train,cancel_transfer,0.99
+My top up did not go through yet.,pending_top_up,banking,train,top_up_failed,0.99
+I'm not sure why the card payment didn't work.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+What is the fee to top-up my account,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+How come there is a $1 extra charge on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Can I pay for my gas using my Apple watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I think when I withdrew money when out of country the exchange rate was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What should I do if my smart phone is lost or stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I hate this company! Can you delete my account?,terminate_account,banking,train,terminate_account,0.99
+My address needs to be changed.,edit_personal_details,banking,train,edit_personal_details,0.99
+I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I deactivated my card but would like to reactivate it.,card_linking,banking,train,activate_my_card,0.99
+Was there a way for me to get tracking for that?,card_arrival,banking,train,unable_to_verify_identity,0.99
+How can I top up my account by bank transfer?,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,1.0
+Why is there a fee for cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I think my top up has been reverted,top_up_reverted,banking,train,top_up_reverted,0.99
+I tried to make a transfer and it failed.,failed_transfer,banking,train,failed_transfer,0.99
+My ATM withdrawal was declined.,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+"I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.",direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+Do you charge a fee on currency exchange?,exchange_charge,banking,train,exchange_charge,0.99
+Help! I lost my card!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I can't get the ATM to give me any cash,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My account is devoid of funds. Am I permitted to submit additional money via bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+Where is the verification code display?,verify_top_up,banking,train,contactless_not_working,0.99
+if i found a lost card can i put it back in app,card_linking,banking,train,lost_or_stolen_card,0.99
+i want to get a card but i live in the US,country_support,banking,train,country_support,0.99
+"I need to order a new virtual card, how do I do that?",getting_virtual_card,banking,train,order_physical_card,0.99
+Will my card be here soon?,card_delivery_estimate,banking,train,card_arrival,0.99
+"I sent a payment, but the person I sent it to says they don't have it",transfer_not_received_by_recipient,banking,train,declined_cash_withdrawal,0.99
+What should I do if my physical card isn't working?,card_not_working,banking,train,card_not_working,0.99
+How long will it take for the cash I deposited this morning to show up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+"Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.",failed_transfer,banking,train,transfer_into_account,0.99
+"I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?",reverted_card_payment?,banking,train,error,0.0
+Please help.  The card won't work.,card_not_working,banking,train,card_not_working,0.99
+How can I tell if there will be a fee added to my payment or not?,card_payment_fee_charged,banking,train,exchange_charge,0.99
+There is more than one charge on my account for a transaction.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Is my card broken? I can't get cash out of the ATM,declined_cash_withdrawal,banking,train,card_not_working,0.99
+There is a card payment I'm not familiar with.,card_payment_not_recognised,banking,train,unknown,0.99
+"I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.",pending_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+What would I be charged in receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+Whats the limit on my top up,top_up_limits,banking,train,top_up_limits,0.99
+"My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?",top_up_reverted,banking,train,top_up_failed,0.99
+Is there a charge for getting my money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+why did my payment revert,reverted_card_payment?,banking,train,payment_reverted,0.99
+I'm using the app and I noticed a payment that I didn't make.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+There is a direct debit payment on my account that I didn't authorize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What kind of cards an currency do you support?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Is there a fee to top up by bank transfers?,top_up_by_bank_transfer_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+Am I charged a fee to transfer funds?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?,failed_transfer,banking,train,error,0.0
+"If I want to get an account for my daughter, can I do that?",age_limit,banking,train,get_physical_card,0.99
+I've forgotten my app passcode completely.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"I live in America, but I would like a card.",country_support,banking,train,country_support,0.99
+How do I receive a card?,order_physical_card,banking,train,order_physical_card,0.99
+What are the reasons a beneficiary would be denied?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+There's a duplicate charge on my account?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?",extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is there a limit to the number of disposable cards I can have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Who do I contact if there is a direct debit that I did not create.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is the transaction to my friend still pending?,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I think I have an extra transfer charge.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+this verifying the top up is annoying,verify_top_up,banking,train,unable_to_verify_identity,0.99
+I have a cash withdrawal in my statement. Why is that?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Was I charged extra for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I would like more physical cards,getting_spare_card,banking,train,order_physical_card,0.99
+Is my top up not working?,pending_top_up,banking,train,top_up_failed,0.99
+How do I edit my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My source of funds need verification.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+How many disposable cards can I make in a day?,disposable_card_limits,banking,train,card_linking,0.99
+I do not see the money I transferred into this account,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why isn't my deposit in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Can you please tell me why I was charged an extra fee on my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+My card is not working.,card_not_working,banking,train,card_not_working,0.99
+"The service here is horrible, I want to delete my account.",terminate_account,banking,train,terminate_account,0.99
+Why is there an extra pound charge that is pending?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Do you give out Visa or Mastercards?,visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+"I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.",top_up_failed,banking,train,unable_to_verify_identity,0.99
+"Help! I'm missing money, I deposited a cheque but its not showing on my balance.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What businesses accept my card?,card_acceptance,banking,train,card_acceptance,0.99
+Is there always a charge when withdrawing money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I tried to buy something online but my funds were transferred back to my account. What is happening?,reverted_card_payment?,banking,train,unable_to_verify_identity,0.99
+There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.,extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+How do I reset my password?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I'm still expecting the transaction to be finished,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+"My phone was stolen, what can I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+I need money put into this account from another one.,transfer_into_account,banking,train,transfer_into_account,0.99
+"My card's expiring a month from now, should I place an order for the new card?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+How much longer is it going to take to get my new card?,card_arrival,banking,train,order_physical_card,0.99
+Am I able to return an item for a refund?,request_refund,banking,train,request_refund,0.99
+When did you send me my new card?,card_arrival,banking,train,card_arrival,0.99
+I got a message that my transfer is not possible.  What is happening?  I need this to go through please.,beneficiary_not_allowed,banking,train,error,0.0
+Why do you require identification documents,why_verify_identity,banking,train,verify_my_identity,0.99
+My withdrawals were going smooth until I got declined today. What is going on?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+I need to withdraw money. Where can I do that?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?,pending_card_payment,banking,train,error,0.0
+How come there is an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+i need to add express delivery if that's an option,card_delivery_estimate,banking,train,order_physical_card,0.99
+When I tried to pay in a store my card din't work,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I only top-up digitally? Or could I use cash?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+"Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.",direct_debit_payment_not_recognised,banking,train,error,0.0
+i have been trying to top up my account with a check but it won't work,top_up_by_cash_or_cheque,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can top ups be done from an apple watch.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How long is the transfer?,transfer_timing,banking,train,transfer_timing,0.99
+Where is my card?,card_arrival,banking,train,card_arrival,0.99
+The app rejected my top up,top_up_failed,banking,train,top_up_failed,0.99
+"Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?",top_up_failed,banking,train,top_up_failed,0.99
+Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Why did my transfer get declined?,declined_transfer,banking,train,declined_transfer,0.99
+do i have to wait for a physical card before i get my pin,get_physical_card,banking,train,activate_my_card,0.99
+I bought an item and now I want a refund.,request_refund,banking,train,request_refund,0.99
+Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent,request_refund,banking,train,request_refund,0.99
+I was charged multiple times at the same location at the same time,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I have transactions that I don't recognize - I think someone is using my card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+I'd like to know how transferring my money into my account works.,transfer_into_account,banking,train,transfer_into_account,0.99
+What will my exchange rate be?,exchange_rate,banking,train,exchange_rate,0.99
+Why does my statement show a $1 charge on my account?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What is the charge for paying with my card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+I put money in my account a week ago but its still not there?? What happened to my money?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+When will my top up go through?,pending_top_up,banking,train,transfer_timing,0.99
+I need to know which fiat currencies I can use with you.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+"Hurry and refund me, I am waiting",Refund_not_showing_up,banking,train,request_refund,0.99
+My credit card got declined for top up! What's going on? Can you check on why it didn't go through?,top_up_failed,banking,train,top_up_failed,0.99
+How come I can't get money at the ATM,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+I tried to used my card in a shop and the transaction was declined.,declined_card_payment,banking,train,card_not_working,0.99
+I want to revert this mornings transaction.,cancel_transfer,banking,train,top_up_failed,0.99
+Can I have a mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+My balance was not updated with my checque or cash deposit.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Where's the money I transferred into my account?,balance_not_updated_after_bank_transfer,banking,train,transfer_into_account,0.99
+What exchange rates do you use?,exchange_rate,banking,train,exchange_rate,0.99
+Is there a charge for cash withdrawals? I always thought it was free.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How old must I be to open an account?,age_limit,banking,train,age_limit,0.99
+"I am adding money, what currencies do you accept to do this?",supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+There is a direct debit patentp that I haven't authorized.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+I paid with my card and ended up being charged a fee.,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"Given a choice, I'd rather have Mastercard.",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Can I use any card and currency?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+How do I activate my new card,activate_my_card,banking,train,activate_my_card,0.99
+I am very dissatisfied with the services that you are providing.  I want to cancel my account.,terminate_account,banking,train,terminate_account,0.99
+"I'd like to get a Visa card, please.",visa_or_mastercard,banking,train,get_physical_card,0.99
+Why is my withdrawal wrong? I took out $100 but only received $20.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+My Google pay top up isn't working.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How many physical cards am I allowed to have?,getting_spare_card,banking,train,order_physical_card,0.99
+Why isn't my cash deposit showing up in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Please explain the charge of 1L in error.  I have purchased nothing in this amount.,extra_charge_on_statement,banking,train,error,0.0
+Please tell me which fiat currencies you support.,fiat_currency_support,banking,train,fiat_currency_support,0.99
+why is a transfer to beneficiary not possible?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+"I want to reactivate my card, I thought I had lost it but I found it.",card_linking,banking,train,activate_my_card,0.99
+Can I have a card even if I am not living in the UK?,country_support,banking,train,country_support,0.99
+"I had everything lined up to make a transfer, and then it rejected it.",declined_transfer,banking,train,declined_transfer,0.99
+"I went to look at my top-up and it was canceled, can you tell me why this happend?",top_up_reverted,banking,train,top_up_failed,0.99
+Why is my last transfer pending?,pending_transfer,banking,train,pending_transfer,0.99
+I happened to forget my passcode,passcode_forgotten,banking,train,passcode_forgotten,1.0
+If I live outside of the UK am I still eligible for a card?,country_support,banking,train,country_support,0.99
+Can the card was sen to me be tracked?,card_arrival,banking,train,lost_or_stolen_card,0.99
+I can't get my virtual card to work.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I am reluctant to use ATMs international because I don't get an accurate exchange rate,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+What do I do if I have exceeded all my PIN tries?,pin_blocked,banking,train,pin_blocked,0.99
+I asked for a refund but its not here yet,Refund_not_showing_up,banking,train,request_refund,0.99
+my phone has been stolen by someone,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+Explain the extra ATM fees.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I already got my item but just got my money back,reverted_card_payment?,banking,train,transfer_not_received_by_recipient,0.99
+The ATM did not give me my card back?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Are all fiat currencies supported?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Contactless payments need to be enabled for my card.,contactless_not_working,banking,train,contactless_not_working,0.99
+"It has been a couple of hours but I do not see my balance updated, can you help?",balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why did the app deny my top-up?,top_up_failed,banking,train,top_up_failed,0.99
+For some reason I forgot the passcode I have.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Why hasn't my cash been deposited yet?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Can you please explain why the exchange rate for the item I bought is wrong?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I get a new card when my old one expires?,card_about_to_expire,banking,train,activate_my_card,0.99
+Is it possible to track the card you sent me?,card_arrival,banking,train,card_arrival,0.99
+How do I go about transferring money using my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+How can I tell if someone else is using my card?,compromised_card,banking,train,card_not_working,0.99
+I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?,card_about_to_expire,banking,train,order_physical_card,0.99
+How long is delivery to the US?,card_delivery_estimate,banking,train,order_physical_card,0.99
+My cash withdrawl has the wrong rate of exchange.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is the way to go about getting a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+When will a cash withdrawal show up?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My app shows a direct debit that isn't mine.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+On what do you base your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Where can I locate my card PIN?,get_physical_card,banking,train,change_pin,0.99
+I still do not see the cash deposit in my account from last week. Why?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?,card_arrival,banking,train,order_physical_card,0.99
+I need someone to assist me with explaining how much I can top-up.,top_up_limits,banking,train,top_up_limits,0.99
+Tell me how to top up my account using bank transfer.,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+What do I do if I can't access the app?,lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+Is there restrictions on where I can use my card?,card_acceptance,banking,train,card_acceptance,0.99
+Why has my new card still not come?,card_arrival,banking,train,order_physical_card,0.99
+Why am I being charged more on exchange with things I bought abroad?,card_payment_wrong_exchange_rate,banking,train,exchange_charge,0.99
+"I need to transfer money into my account, HOW?",transfer_into_account,banking,train,transfer_into_account,0.99
+need to know if there is a maximum i can top up,top_up_limits,banking,train,top_up_limits,0.99
+Are there any limit on the auto top-up?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+Does the app allow for exchanges between currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+I think the rate that was applied to my purchase using foreign currency is wrong. Help!,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I found my card that I thought I had lost, I need to reactive it, please help.",card_linking,banking,train,error,0.0
+I want to transfer money with my credit card.,topping_up_by_card,banking,train,transfer_into_account,0.99
+Why do I get declined when I try to withdraw cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I need to modify my details.,edit_personal_details,banking,train,edit_personal_details,0.99
+I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?,card_linking,banking,train,card_linking,0.99
+i live in portugal. do you operate here?,country_support,banking,train,country_support,0.99
+When should I expect my card to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+Help me. My transfer was declined. How could this happen?,declined_transfer,banking,train,declined_transfer,0.99
+I want to cancel a transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+I have a cash withdrawal on my statement that I am unsure of.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What are the reasons to be charged a fee on card payments?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Change my pin?,change_pin,banking,train,change_pin,0.99
+I think the exchange rate is wrong for my ATM withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+No refund showing in my statement.,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+Why isn't my id verifying?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+What is the limits on the number of disposable cards I can have?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can you assist on apple watch top ups?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+When are you going to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+This exchange rate on my purchase is wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?,transfer_fee_charged,banking,train,declined_transfer,0.99
+I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?,contactless_not_working,banking,train,contactless_not_working,0.99
+Does your app allow currency exchanges between USD and GBP?,exchange_via_app,banking,train,exchange_rate,1.0
+I don't see any change in my balance.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I need to change my address,edit_personal_details,banking,train,change_pin,0.99
+Can someone in the US have a card?,country_support,banking,train,country_support,0.99
+Can I have more than one card?,getting_spare_card,banking,train,card_linking,0.99
+"I might need to exchange between USD and GBP, is this possible with your app?",exchange_via_app,banking,train,exchange_rate,0.99
+I found my card. How can I put it into my app?,card_linking,banking,train,get_physical_card,0.99
+I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?,reverted_card_payment?,banking,train,declined_cash_withdrawal,0.99
+What is the reason for the extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Transaction showing up many times.,transaction_charged_twice,banking,train,declined_transfer,0.99
+Why would I need a disposable card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?",wrong_exchange_rate_for_cash_withdrawal,banking,train,atm_support,0.99
+I transferred some money but it hasn't arrived.,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+For what reason is my transfer still pending now?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I was not given the amount of cash I withdrew,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Why am I being charged to make cash withdrawals? I thought they were supposed to be free!,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?,reverted_card_payment?,banking,train,error,0.0
+There is an unauthorized payment in my statement.,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"i am not a premium customer but i want a virtual card, how do i get it",disposable_card_limits,banking,train,getting_virtual_card,0.99
+Can I have a spare card for this account please?,getting_spare_card,banking,train,getting_spare_card,0.99
+I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?,Refund_not_showing_up,banking,train,request_refund,0.99
+I need you to delete my account now.,terminate_account,banking,train,terminate_account,0.99
+I don't know where my phone is.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.,cancel_transfer,banking,train,error,0.0
+I don't have my mobile device and am unable to make the payment because I forgot my details.,lost_or_stolen_phone,banking,train,unable_to_verify_identity,0.99
+I still don't have a refund.,Refund_not_showing_up,banking,train,request_refund,0.99
+My friend says he hasn't received my transaction,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+"Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.",cash_withdrawal_not_recognised,banking,train,error,0.0
+I want to use my card. How do I activate it?,activate_my_card,banking,train,activate_my_card,0.99
+Please help me get a refund?,request_refund,banking,train,request_refund,0.99
+"Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+The ATM cancelled a transaction on me when I was trying to get some cash out.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a fee for sending additional cards?,getting_spare_card,banking,train,topping_up_limits,0.99
+How long will it take to transfer something to China urgently?,transfer_timing,banking,train,transfer_timing,0.99
+I am not happy with your service and request that my account be terminated!,terminate_account,banking,train,terminate_account,0.99
+What do I do if my phone was stolen?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+Why is there an extra fee charged?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?",wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What do I do to close my account?,terminate_account,banking,train,terminate_account,0.99
+Why does it still charge me even though I was unable to withdraw money from the ATM?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I must change my address.,edit_personal_details,banking,train,edit_personal_details,0.99
+"I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?",top_up_reverted,banking,train,crypto_top_up_not_working,0.99
+"Can you help me with my card, I think it's broke.",card_not_working,banking,train,card_not_working,0.99
+"My withdrawal is pending, why?",pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+What is identity check?,why_verify_identity,banking,train,verify_my_identity,0.99
+My beneficiary is not allowed?  Why?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Using international ATMs messes up the exchange rate.,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.,Refund_not_showing_up,banking,train,error,0.0
+pending transaction?,pending_card_payment,banking,train,transfer_timing,0.99
+Is there a reason my cash withdrawal was declined?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Where is my refund? it appears to be missing.,Refund_not_showing_up,banking,train,refund_not_showing_up,0.99
+do you accept from usa credit card?,supported_cards_and_currencies,banking,train,visa_or_mastercard,0.99
+There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+What is the current exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Am I charged more for using the ATM?,cash_withdrawal_charge,banking,train,atm_support,0.99
+"My cash withdrawal was declined, why?",declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How did you arrive at the rate of exchange? I thought that I would get more cash.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I needed cash from the ATM but I couldn't get it.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Where can I get my currencies exchanged?,exchange_via_app,banking,train,exchange_rate,0.99
+I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.,wrong_amount_of_cash_received,banking,train,error,0.0
+Is a SWIFT transfer acceptable?,top_up_by_bank_transfer_charge,banking,train,oos,0.99
+I'm still waiting for the top-up!,pending_top_up,banking,train,pending_top_up,0.99
+I would like to activate my card.,activate_my_card,banking,train,activate_my_card,1.0
+The amount of exchange was not correct for the item i bought.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do you have any card fees if I want to add money using an international card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+Could I get a MasterCard and Visa from you?,visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+I see a direct debit transaction in the app that is not mine,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is my deposit still pending?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,transfer_not_received_by_recipient,0.99
+Why is the exchange rate different on my recent purchase?,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?",failed_transfer,banking,train,unable_to_verify_identity,0.99
+I've just got married and want to change my name.,edit_personal_details,banking,train,change_pin,0.99
+There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.,extra_charge_on_statement,banking,train,error,0.0
+I have exceeded the number of PIN attempts,pin_blocked,banking,train,pin_blocked,0.99
+I am yet to receive the money in my account how long will this take?,transfer_timing,banking,train,transfer_timing,0.99
+How do you Top Up on the apple watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!,declined_card_payment,banking,train,card_not_working,0.99
+What caused my top-up to be returned?,top_up_reverted,banking,train,top_up_failed,0.99
+What do I need to do to transfer money with my credit card?,topping_up_by_card,banking,train,transfer_into_account,0.99
+Will I see fees from adding money with an international card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+I used the wrong account number!,cancel_transfer,banking,train,declined_cash_withdrawal,0.99
+How can I verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+I want to choose a new PIN.,change_pin,banking,train,change_pin,0.99
+Is there a reason my transfer would have been declined?,declined_transfer,banking,train,declined_transfer,0.99
+Do you have support for flat currencies?,fiat_currency_support,banking,train, fiat_currency_support,1.0
+Are you able to guide me to my card's location?,lost_or_stolen_card,banking,train,card_arrival,0.99
+Can I have a Visa card?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I need to transfer money to my account from another bank,transfer_into_account,banking,train,transfer_into_account,0.99
+Why won't my transfer go through?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet",pending_transfer,banking,train,transfer_timing,0.99
+My contactless stopped working today no matter where I try to use it. How do I get it to start working again?,contactless_not_working,banking,train,error,0.0
+I moved and need to change my personal information.,edit_personal_details,banking,train,edit_personal_details,0.99
+"I have an account at another bank, but I want to transfer some of the money to my account here.
+.",transfer_into_account,banking,train,transfer_into_account,0.99
+The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?,declined_cash_withdrawal,banking,train,unable_to_verify_identity,0.99
+i cant seem to activate card,activate_my_card,banking,train,activate_my_card,0.99
+Who charged me a fee for paying by card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.",activate_my_card,banking,train,activate_my_card,0.99
+I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?,failed_transfer,banking,train,failed_transfer,0.99
+My card is lost!  Please help me!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+My account transfer was blocked.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Can I request a refund,request_refund,banking,train,request_refund,0.99
+What's the maximum amount I can top up my card with please?,top_up_limits,banking,train,top_up_limits,0.99
+When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?,pin_blocked,banking,train,error,0.0
+"Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.",card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Why didn't the ATM give me all my money,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Why is top up not working if I use my American express with my apple pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!,card_payment_fee_charged,banking,train,error,0.0
+The bank machine didn't give my card back how do I get a new one fast?,card_swallowed,banking,train,lost_or_stolen_card,0.99
+Do I have to go to the bank to change my PIN?,change_pin,banking,train,change_pin,0.99
+I got cash and was charged a fee that shouldn't be there!,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How do I deposit through bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+Do you convert to Euro?,fiat_currency_support,banking,train,exchange_rate,0.99
+"I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+My exchange rate was wrong for an Item I bought!,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do you determine your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Can I change my PIN in Austria?,change_pin,banking,train,change_pin,0.99
+Are extra charges added for sending out additional cards?,getting_spare_card,banking,train,extra_charge_on_statement,0.99
+Help me terminate and close my account.,terminate_account,banking,train,terminate_account,0.99
+Why couldn't I transfer funds to my beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I want to use my account before identity verification,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?,compromised_card,banking,train,declined_card_payment,0.99
+How do I use my card if I lost my phone?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Where is my virtual card located?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"My Bank is in Europe, how long will the transfer take?",transfer_timing,banking,train,transfer_timing,0.99
+How do I make a currency exchange?,exchange_via_app,banking,train,exchange_rate,0.99
+I see a direct debit charge that I did not approve,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is there a fee for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I want to delete my account. How do I do this?,terminate_account,banking,train,terminate_account,0.99
+I cannot try my PIN anymore.,pin_blocked,banking,train,passcode_forgotten,0.99
+I believe a wrong exchange rate was applied towards a cash transaction I made abroad.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do you charge extra for duplicate cards?,getting_spare_card,banking,train,card_payment_fee_charged,0.99
+Can I already use my account although the identity verification has not passed yet?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+"I checked my statement and saw a charge of one pound, where is this charge coming from?",extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+i need a refund right away but the funds aren't available in my account,Refund_not_showing_up,banking,train,request_refund,0.99
+Why didn't my transfer complete?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I have a transfer from the US, How long is the wait?",transfer_timing,banking,train,transfer_timing,0.99
+I only have one other credit card from the US. Do you accept that?,supported_cards_and_currencies,banking,train,country_support,0.99
+Is there a charge for using transfers for top ups?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+I managed to drunken block my card :(( Help!,pin_blocked,banking,train,lost_or_stolen_card,0.99
+My card appears to have never arrived?,card_arrival,banking,train,card_arrival,0.99
+I transferred money to my account but it is not showing.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Do you deal with EUR?,fiat_currency_support,banking,train,country_support,0.99
+How much would an extra card cost?,getting_spare_card,banking,train,card_delivery_estimate,0.99
+What locations can I get money from?,atm_support,banking,train,cash_withdrawal,0.99
+there is a transfer pending.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I want some extra physical cards.,getting_spare_card,banking,train,order_physical_card,0.99
+Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?,declined_cash_withdrawal,banking,train,card_not_working,0.99
+"I tried using my card, but it doesn't work.",card_not_working,banking,train,card_not_working,0.99
+I didnt get the correct exchange rate for getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I do not recongize a payment in my account.,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How do I obtain a second card?,getting_spare_card,banking,train,getting_spare_card,0.99
+The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.,transaction_charged_twice,banking,train,error,0.0
+Can you assist me in acquiring a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"I was told to verify my identity, how do I do that?",verify_my_identity,banking,train,verify_my_identity,0.99
+I haven't received my pin,get_physical_card,banking,train,passcode_forgotten,0.99
+I am locked out from entering my pin.,pin_blocked,banking,train,passcode_forgotten,0.99
+"I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.",cancel_transfer,banking,train,declined_transfer,0.99
+What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+How much for an actual card?,order_physical_card,banking,train,order_physical_card,0.99
+I messed up and made a transaction using the wrong account.,cancel_transfer,banking,train,declined_cash_withdrawal,0.99
+I did a cash deposit to my account but it doesn't show up,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Do you issue cards for someone living in the US?,country_support,banking,train,country_support,0.99
+Why is my card not working anymore?,card_not_working,banking,train,card_not_working,0.99
+I would like to cancel a purchase.,request_refund,banking,train,cancel_transfer,0.99
+I was supposed to get a refund but I do not see it.,Refund_not_showing_up,banking,train,request_refund,0.99
+I don't remember my password,passcode_forgotten,banking,train,passcode_forgotten,0.99
+My cheque deposit didn't seem to work.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My top-up seems to be pending for a long time?,pending_top_up,banking,train,pending_top_up,0.99
+Does it cost me anything to top up my account via bank transfer?,top_up_by_bank_transfer_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+Why am I missing my refund,Refund_not_showing_up,banking,train,request_refund,0.99
+is there a way to do automatic top up,automatic_top_up,banking,train,automatic_top_up,0.99
+Where do I go to reset the passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I do not understand why my pass-code is not working.,passcode_forgotten,banking,train,pin_blocked,0.99
+What ATM locations are near me?,atm_support,banking,train,atm_support,0.99
+"always exchanging currencies, do you offer a discount?",exchange_charge,banking,train,exchange_rate,0.99
+Transfer declined.,declined_transfer,banking,train,declined_transfer,1.0
+I made a bank transfer but it doesn't seem to have gone through?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I did not receive the right amount of cash I requested,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Are there any limits to using disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Will my employer be able to pay me with this service,receiving_money,banking,train,unable_to_verify_identity,0.99
+"Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue.    interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?",beneficiary_not_allowed,banking,train,exchange_via_app,0.99
+"Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.",cancel_transfer,banking,train,request_refund,0.99
+"I don't know my PIN, how can I find that out?",get_physical_card,banking,train,passcode_forgotten,0.99
+How long should I wait for top up go go through ?,pending_top_up,banking,train,transfer_timing,0.99
+Where do I go to change my PIN?,change_pin,banking,train,change_pin,0.99
+I need a quick transfer from China.  How long would that take?,transfer_timing,banking,train,transfer_timing,0.99
+I don't know what pending transaction means.,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+Purchases I did not make are appearing in my bank statement?,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+The app reverted after I topped-up,top_up_reverted,banking,train,top_up_reverted,0.99
+Cancel Transaction,cancel_transfer,banking,train,cancel_transfer,0.99
+I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I got charged twice for the same payment. Please removed the pending payment. Thank you.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I do not know where the transaction is.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?",transfer_fee_charged,banking,train,cash_withdrawal_not_recognised,0.99
+"Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,train,error,0.0
+Help! When will the card arrive at my home?,card_delivery_estimate,banking,train,card_arrival,0.99
+What should I do about a direct debit that I did not set up?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Can you tell me where I can withdraw money?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+What countries do you operate in?,country_support,banking,train,country_support,0.99
+Is it possible that my card payment was reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+can i get a virtual card online,get_disposable_virtual_card,banking,train,getting_virtual_card,0.99
+What do you charge for an exchange fee?,exchange_charge,banking,train,exchange_charge,0.99
+I have a payment I didnt make on my account,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I made a transfer but my balance hasn't been updated,balance_not_updated_after_bank_transfer,banking,train,failed_transfer,0.99
+"HELP! I tried to get cash and it gave me some, but not the right amount!",wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I need a new card before it expires.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Help me to set up contactless payments.,contactless_not_working,banking,train,contactless_not_working,0.99
+Why isn't my refund showing in my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+I moved and need to change my address.,edit_personal_details,banking,train,edit_personal_details,0.99
+I want a virtual card that is disposable,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Which establishments will accept my card?,card_acceptance,banking,train,card_acceptance,0.99
+Why did I only receive this much currency?,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I'm not able to verify my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,1.0
+Is there a fee associated with using foreign exchange ATMs?,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_charge,0.99
+I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?,top_up_reverted,banking,train,transfer_not_received_by_recipient,0.99
+Can I withdraw money from another bank and transfer it into my empty account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I do not think the pop up went through yet.,pending_top_up,banking,train,unable_to_verify_identity,0.99
+Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Why is it showing that my account has been charged a dollar that is showing as pending?,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+Why did my exchange rate change?,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Why do we need to verify top-ups?,verify_top_up,banking,train,why_verify_identity,0.99
+The card has suffered a security breach.,compromised_card,banking,train,compromised_card,0.99
+"I already made a transfer and want to cancel it, how do I do that?",cancel_transfer,banking,train,cancel_transfer,0.99
+How to verify top up card?,verify_top_up,banking,train,verify_top_up,0.99
+I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?,pin_blocked,banking,train,error,0.0
+I bought an item then noticed the exchange rate was wrong.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Got only $20 when I tried to withdraw $100.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+There is a transaction showing up several times.,transaction_charged_twice,banking,train,declined_transfer,0.99
+I paid with my card so so why was I charged a transaction fee?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+How do I to up by card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+"I put money in my account a week ago but its still not there, what is happening?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why do you need to know so much about me for my account?,why_verify_identity,banking,train,verify_identity,0.99
+ATM only gave me $20 instead of $100,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What is the wait time until money reaches my account?,transfer_timing,banking,train,transfer_timing,0.99
+My salary is in GBP. Do I need to configure this somewhere?,receiving_money,banking,train,country_support,0.99
+What do I do if the ATM swallowed my card?,card_swallowed,banking,train,card_swallowed,0.99
+"If I need to cash foreign transfers, how does that work?",exchange_rate,banking,train,exchange_rate,0.99
+Is there somewhere I can send a check to add to my account?,top_up_by_cash_or_cheque,banking,train,order_physical_card,0.99
+Will there be a charge when money is added to my account?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+I need to change my data.,edit_personal_details,banking,train,change_pin,0.99
+How can I verify my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Where did the money transfer go?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+What do I need for activation of my card?,activate_my_card,banking,train,activate_my_card,0.99
+Is there a reason why my virtual card won't work?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?,pending_transfer,banking,train,error,0.0
+What is needed for my daughter to open an account?,age_limit,banking,train,order_physical_card,0.99
+When will my transfer come through?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+My identity can't be verified for some reason,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.",beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Why do my transfers keep failing?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How can I update my personal information after moving?,edit_personal_details,banking,train,edit_personal_details,0.99
+Will a beneficiary not accept a transfer?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+What would cause a transfer failure?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why does top-up need to be verified?,verify_top_up,banking,train,verify_top_up,0.99
+How do I go about ordering a card?,order_physical_card,banking,train,order_physical_card,0.99
+I want to top up with my Apple Watch.,apple_pay_or_google_pay,banking,train,get_apple_pay_or_google_pay,0.99
+Can I use my apple watch to top up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Do top-ups have limits?,top_up_limits,banking,train,top_up_limits,0.99
+Why was I not allowed to do a transfer to a beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Why is my top-up pending?,pending_top_up,banking,train,pending_top_up,0.99
+Instruct me how to reset the passcode.,passcode_forgotten,banking,train,change_pin,0.99
+"I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.",beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I ordered something online a while ago and I haven't gotten it. I would like a refund.,request_refund,banking,train,request_refund,0.99
+Why do I see extra charges for withdrawing my money?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+"I deposited a cheque with some money, but the balance hasn't changed.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What are the top up fees for using an European bank card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+I sent money about 5 days ago and the recipient has not received the money yet.,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+I would like to use top-up with my Apple Pay.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I'm confused as to why my top-up did not go through.,top_up_failed,banking,train,top_up_failed,0.99
+Does it cost extra to exchange foreign currencies?,exchange_charge,banking,train,exchange_rate,0.99
+What should I do if I don't know my password?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Whats the max I can top up,top_up_limits,banking,train,top_up_limits,0.99
+What does it mean if my payment has been reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+I can't get my actual card to work,card_not_working,banking,train,card_not_working,0.99
+Seems like my top-up has been cancelled,top_up_reverted,banking,train,top_up_failed,0.99
+"In regards to my card payment, the exchange rate is incorrect.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Did you deactivate my card it's not working anymore,card_not_working,banking,train,card_not_working,0.99
+How can I access my account when I have lost my phone?,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+Am I able to Top Up with Apply Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I have a new card and I need to activate it.,activate_my_card,banking,train,activate_my_card,0.99
+i cannot find my card PIN,get_physical_card,banking,train,passcode_forgotten,0.99
+Can you tell me why I can't make any transactions?,card_not_working,banking,train, unable_to_verify_identity,0.99
+My transfer into my account isn't showing up.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What value can I get for my currency?,exchange_rate,banking,train,exchange_rate,0.99
+I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I topped up but the app denied it,top_up_failed,banking,train,top_up_failed,0.99
+I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I asked for more cash than what was received,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I bought something and I take issue with the exchange rate applied.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Need to report a change of address.,edit_personal_details,banking,train,edit_personal_details,0.99
+Is there a way to reset the passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I tired to get cash in the ATM but it was cancelled,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.
+",compromised_card,banking,train,lost_or_stolen_card,0.99
+Help me with a PIN change.,change_pin,banking,train,change_pin,0.99
+Where do I go for a refund?,request_refund,banking,train,request_refund,0.99
+"I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?",transfer_fee_charged,banking,train,transfer_not_received_by_recipient,0.99
+Top-up is loaded into the card and no update.,pending_top_up,banking,train,top_up_limits,0.99
+How limited is a virtual card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I don't know where this debit transaction on my statement came from.,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Can I change my name?  I am not married.,edit_personal_details,banking,train,edit_personal_details,0.99
+Why do you have an identity check?,why_verify_identity,banking,train,why_verify_identity,0.99
+"I need to exchange my GBP to AUD, how would I do this?",exchange_via_app,banking,train,exchange_rate,0.99
+How do I check security settings on my card?,card_not_working,banking,train,edit_personal_details,0.99
+"I made a purchase this morning, and it is showing as pending.",pending_card_payment,banking,train,pending_transfer,0.99
+Recipient has not received the money,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Why has my payment been declined? I paid by card.,declined_card_payment,banking,train,declined_card_payment,0.99
+My card was stolen last night.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+In what places can I use my card?,card_acceptance,banking,train,card_acceptance,0.99
+I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?,declined_transfer,banking,train,card_payment_declined,0.99
+I'm wanting to get a Visa card today.,visa_or_mastercard,banking,train,order_physical_card,0.99
+"If I don't live in the UK, can I still get a card?",country_support,banking,train,country_support,0.99
+totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?,declined_cash_withdrawal,banking,train,error,0.0
+"Please tell me, do you use Visa or Mastercard?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why was I not able to get cash from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I believe my card has been compromised as there are funds showing that I did not receive.,cash_withdrawal_not_recognised,banking,train,compromised_card,1.0
+I would like to change currency,exchange_via_app,banking,train,exchange_rate,0.99
+Why can't I use a disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Money was transferred to me and I am unable to see it,pending_transfer,banking,train,unable_to_verify_identity,0.99
+where exactly does money come from,verify_source_of_funds,banking,train,why_verify_identity,0.97
+can i use my app to get a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I am interested in cancelling a purchase,request_refund,banking,train,cancel_transfer,0.99
+What is this fee for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+"I put money into my account in the form of a cheque, but my balance did not change.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I've made a transfer, how long until the money reaches my account?",transfer_timing,banking,train,transfer_timing,0.99
+My card was working but now it doesn't.,card_not_working,banking,train,card_not_working,0.99
+Will it cost extra to add money to an international card?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+"Would you be able to offer me a discount, since I need to exchange currencies frequently?",exchange_charge,banking,train,exchange_rate,0.99
+Is it normal to see a fee for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I'm still waiting for my transaction.,transfer_not_received_by_recipient,banking,train,pending_transfer,0.99
+I have an account that is empty of funds. Can I transfer some from another bank?,transfer_into_account,banking,train,transfer_into_account,0.99
+"My identity isn't being accepted, what should I do?",unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+When can I expect the transfer to arrive in my account?,transfer_timing,banking,train,transfer_timing,0.99
+I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?,card_not_working,banking,train,error,0.0
+I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+Where can I find my card PIN?,get_physical_card,banking,train,change_pin,0.99
+Whats the process of tranfering money into an account?,transfer_into_account,banking,train,transfer_into_account,0.99
+The exchange rate for my card payment doesn't seem right.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Show me the source of my money.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+How long will it take to urgently transfer something to China?,transfer_timing,banking,train,transfer_timing,0.99
+I just have one additional card from the USA. Do you support that?,supported_cards_and_currencies,banking,train,country_support,0.99
+Hi! What documents can I use to verify my identity?,verify_my_identity,banking,train,verify_identity,0.99
+Can I edit my personal details?,edit_personal_details,banking,train,edit_personal_details,0.99
+i need to know about exchange rates,exchange_rate,banking,train,exchange_rate,0.99
+I made a payment but the app gave the money back.,reverted_card_payment?,banking,train,request_refund,0.99
+how much does a card cost and why do you charge me,order_physical_card,banking,train,extra_charge_on_statement,0.99
+I need to change my last name on my account because I just got married.,edit_personal_details,banking,train,edit_personal_details,0.99
+"Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?",declined_cash_withdrawal,banking,train,card_not_working,0.99
+I have been waiting over a week. Is the card still coming?,card_arrival,banking,train,pending_transfer,0.99
+What are the fees associated with top up via transfer?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What are the requirements to verify my identity?,verify_my_identity,banking,train,why_verify_identity,0.99
+Do you think you're asking for too much information about me?,why_verify_identity,banking,train,why_verify_identity,0.99
+"I found the card that I thought I lost, and I would like to reactivate it.",card_linking,banking,train,activate_my_card,0.99
+I swear that there are 2 payments on the app that I didn't make.  Could my card me stolen?  Please advise what I should do.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+There's a cash withdrawal I didn't make,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?",transaction_charged_twice,banking,train,error,0.0
+My money hasn't been deposited yet. When will it be?,pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+"I can't figure out how to change GBP to AUD, what do I do?",exchange_via_app,banking,train,exchange_rate,0.99
+How can my new card be renewed?,activate_my_card,banking,train,activate_my_card,0.99
+Is currency exchange possible?,exchange_via_app,banking,train,exchange_rate,0.99
+Please delete my account immediately.,terminate_account,banking,train,terminate_account,0.99
+Is this card accepted by ATMs?,atm_support,banking,train,card_acceptance,0.99
+I have to make several disposable cards per day.,disposable_card_limits,banking,train,card_linking,0.99
+WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+"I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+When will the check I deposited post to my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+How do I go about changing my PIN?,change_pin,banking,train,change_pin,0.99
+IS there anywhere that a card cannot be delivered?,order_physical_card,banking,train,card_delivery_estimate,0.99
+There was a direct debit I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+"What's go on, where is my new card?",card_arrival,banking,train,card_arrival,0.99
+Is there a fee for exchanging currency?,exchange_charge,banking,train,exchange_charge,0.99
+I can't figure out how to transfer money into my account.,transfer_into_account,banking,train,transfer_into_account,0.99
+I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.,cancel_transfer,banking,train,declined_transfer,0.99
+I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow,cancel_transfer,banking,train,error,0.0
+I am inquiring about why there was an extra fee charged when I used an ATM.,cash_withdrawal_charge,banking,train,extra_fee_charged_atm,0.99
+"My card is stuck inside the ATM, what am I supposed to do?",card_swallowed,banking,train,card_arrival,0.99
+Why didn't I get the amount I requested at the ATM?,wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+what cards and currencies are accepted?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What are the steps needed to top up with Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I want to cancel a transfer I just made.,cancel_transfer,banking,train,error,0.0
+How long will it be to get this new card?,card_arrival,banking,train,order_physical_card,0.99
+I would like to return my purchases,request_refund,banking,train,request_refund,0.99
+Are there limits on the virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Where can I get a new passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?",transfer_not_received_by_recipient,banking,train,error,0.0
+Where can I find the auto-top up feature?,automatic_top_up,banking,train,automatic_top_up,0.99
+Tell me how to replace my expired card.,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why hasn't my balance been updated? I've deposited a few cheques some days ago!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why was I charged for transferring money?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Why is there a payment I didn't do in my app?,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+I forgot what my pin number is and now am blocked can you help me get in?,pin_blocked,banking,train,pin_blocked,0.99
+how much for topping up by card?,top_up_by_card_charge,banking,train,topping_up_by_card_charge,0.99
+What should I do if my card payment was cancelled?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+How can I create another card linked to this account?,getting_spare_card,banking,train,card_linking,0.99
+How do I replace my card before it expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+What currencies can I hold?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I took out money and there is a fee.  Why?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How can I go about resetting my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I need a transfer cancelled.,cancel_transfer,banking,train,cancel_transfer,0.99
+I seem to have lost my card.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Where is my card PIN?,get_physical_card,banking,train,change_pin,0.99
+I was charged a hidden fee when I paid with card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can I deposit a check?,top_up_by_cash_or_cheque,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My payment is taking a long time to go through.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+I'm worried my card might be lost in the mail? How long does it usually take to arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+Do cash withdrawals cost anything?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Is the identity check part of bank policy?,why_verify_identity,banking,train,verify_identity,0.99
+What are the rules for using disposable virtual cards?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+Are there steps to see where my funds come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+How do I receive money from someone?,receiving_money,banking,train,receiving_money,0.99
+I wasn't able to use my card today when I went out for lunch. Wondering why that is?,card_not_working,banking,train,card_not_working,0.99
+I topped up and now my money is not there anymore! What happened to it?,top_up_reverted,banking,train,top_up_failed,0.99
+I have one other credit card from the US. Do you take it?,supported_cards_and_currencies,banking,train,country_support,0.99
+I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+Where is the card I ordered 2 weeks ago?,card_arrival,banking,train,order_physical_card,0.99
+I tried to top up my account and it didn't work,top_up_failed,banking,train,top_up_failed,0.99
+What is the minimum age required to open an account with your service?,age_limit,banking,train,age_limit,0.99
+"My card was supposed to arrive, but hasn't?",card_arrival,banking,train,card_arrival,0.99
+At what age can my children use your service?,age_limit,banking,train,age_limit,0.99
+Is ordering a new card from China available?,card_about_to_expire,banking,train,country_support,0.99
+I notice there's a pending payment on my card.,pending_card_payment,banking,train,pending_transfer,0.99
+How do a reverse a duplicated charge?,transaction_charged_twice,banking,train,reverted_card_payment,0.99
+"How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet",pending_transfer,banking,train,error,0.0
+Can I use google pay for topping -up,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I was supposed to get a refund but it is not showing up on my card,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+"Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.",declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Why can't I top up by cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.,declined_transfer,banking,train,error,0.0
+My money disappeared! Please help??,top_up_reverted,banking,train,declined_cash_withdrawal,0.99
+There is a transfer not showing on my account.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How old do my kids have to be use this?,age_limit,banking,train,age_limit,0.99
+Would I have to pay anything if I need an additional card?,getting_spare_card,banking,train,getting_spare_card,0.99
+Where do I go to cancel a transaction?,cancel_transfer,banking,train,cancel_transfer,0.99
+Can I quickly send a transfer from China?  How long will it take?,transfer_timing,banking,train,transfer_timing,0.99
+"I think my pin has been compromised, what do I do?",change_pin,banking,train,pin_blocked,0.99
+What is the max I can top up?,top_up_limits,banking,train,top_up_limits,0.99
+Can I use my Apple watch to fill my gas tank?,apple_pay_or_google_pay,banking,train,oos,0.0
+Why am I charged an extra fee on my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What are age requirements for opening an account?,age_limit,banking,train,age_limit,0.99
+Can you help me reset my passcode? I forgot it.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I'm having trouble with proving my identity.,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+Why hasn't my return cleared my account?,Refund_not_showing_up,banking,train,cash_withdrawal_not_recognised,0.99
+Please tell me if I'm going to be charged for sending out more cards?,getting_spare_card,banking,train,top_up_limits,0.99
+How long does it take for the transfer to go through?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+I am 16 and just started working at McDonalds can I deposit my checks at your bank?,age_limit,banking,train,age_limit,0.99
+Do you offer account services for children and teens?,age_limit,banking,train,age_limit,0.99
+"Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Editing my personal details,edit_personal_details,banking,train,edit_personal_details,0.99
+How many days does it take for a transfer to go through?,transfer_timing,banking,train,transfer_timing,0.99
+I have a payment in my statement that is off,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why did my top-up fail?,top_up_failed,banking,train,top_up_failed,0.99
+My transfer is pending too long.,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+I wanted to know why my transaction didn't go through.,declined_transfer,banking,train,declined_transfer,0.99
+I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Where is the transfer that I did?,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+How do i change my identity?,verify_my_identity,banking,train,change_pin,0.99
+"I bought a product a week ago, but may need to return it.",request_refund,banking,train,request_refund,0.99
+Is there a longer processing time for international bank transfers?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+What's the limit to how much I can top up?,top_up_limits,banking,train,top_up_limits,0.99
+Why would my beneficiary not be allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Why is a payment I made reverted back to my account?,reverted_card_payment?,banking,train,reverted_card_payment?,0.99
+How can I track my card's delivery?,card_arrival,banking,train,card_arrival,0.99
+Can you please tell me why I cant get money from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I need to top up using a cheque,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+"Help, your app is showing a larger WD than I actually did earlier at an ATM.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.,compromised_card,banking,train,declined_card_payment,0.99
+Why is my top up not completing?,pending_top_up,banking,train,top_up_failed,0.99
+Why is identity verification required?,why_verify_identity,banking,train,why_verify_identity,0.99
+How long will an urgent transfer from China take?,transfer_timing,banking,train,transfer_timing,0.99
+Why is there a charged fee for debit or credit card payment?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"When I got cash, the exchange rate applied was wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Give me my card, I need it now!",card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+How do I add a new card?,card_linking,banking,train,order_physical_card,0.99
+I do not have my pin yet,get_physical_card,banking,train,passcode_forgotten,0.99
+I thought that transfers are free. Why was I charged an extra fee?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?,card_not_working,banking,train,card_payment_wrong_exchange_rate,0.99
+A transaction posted twice to my account.,transaction_charged_twice,banking,train,failed_transfer,0.99
+I lost my phone. Can I disable to app?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Is there an issue with my card payment as it has not gone through.,declined_card_payment,banking,train,card_payment_not_recognised,0.99
+Can I use my virtual card to complete transactions for memberships?,virtual_card_not_working,banking,train,get_virtual_card,0.99
+Do you send duplicate cards?,getting_spare_card,banking,train,card_linking,0.99
+Why am I getting double charged for multiple transactions?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What do I do if I can't access my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What am I going to need in order to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+How can I tell the source for my available funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why isn't my beneficiary allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,1.0
+"Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.",change_pin,banking,train,error,0.0
+My transfer to my account is missing.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I tried to top up, but the funds show up as pending. I thought it was instant?",pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+Why am I seeing a fee for transferring money?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My refund for a purchase hasn't  cone through yet.,Refund_not_showing_up,banking,train,refund_not_showing_up,0.99
+"Need a new card, mine is expiring.",card_about_to_expire,banking,train,card_about_to_expire,0.99
+When I made a cash transfer abroad the wrong exchange rate was applied,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My card gets rejected when I try to use it,card_not_working,banking,train,card_not_working,0.99
+My card payment wasn't declined,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Why did I only get $20 when I asked for $100?,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?",transfer_fee_charged,banking,train,exchange_rate,0.99
+"I am traveling, what can I do to set up auto top-up?",automatic_top_up,banking,train,automatic_top_up,0.99
+Why was my PIN blocked?,pin_blocked,banking,train,pin_blocked,0.99
+When I exchanged currencies the value of my money changed.,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+"Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.",failed_transfer,banking,train,transfer_into_account,0.99
+I can't get my virtual card to work at all,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+Is there a charge for exchanging foreign currency?,exchange_charge,banking,train,exchange_charge,0.99
+I did not receive the correct amount of cash.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+What do I do to Top up my card?,topping_up_by_card,banking,train,top_up_limits,0.99
+Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.,extra_charge_on_statement,banking,train,card_payment_wrong_exchange_rate,0.99
+How can my account have money transferred into it?,transfer_into_account,banking,train,transfer_into_account,0.99
+Why is my cash deposit not in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I need another card,getting_spare_card,banking,train,get_spare_card,0.99
+I think there's been an unauthorized cash withdrawal from my account.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I am waiting on this refund, hurry up.",Refund_not_showing_up,banking,train,request_refund,0.99
+Why can't I buy cryptocurrency on the app?,beneficiary_not_allowed,banking,train,exchange_via_app,0.99
+I would like to alter my personal details.,edit_personal_details,banking,train,edit_personal_details,0.99
+Why would my card payment be cancelled?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_charge,0.99
+I haven't gotten my credit card in the mail.,card_arrival,banking,train,card_arrival,0.99
+What do I do if I believe to be a victim of credit card fraud?,compromised_card,banking,train,compromised_card,0.99
+How do I deposit cash?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?,top_up_reverted,banking,train,error,0.0
+"What currencies can I not hold many in, if so what are they?",fiat_currency_support,banking,train,unsupported_currencies,0.99
+I found the card I thought I lost this morning. Can I reactivate this card?,card_linking,banking,train,activate_my_card,0.99
+where is my unknown payment from?,card_payment_not_recognised,banking,train,unknown_payment_origin,0.99
+What do I have to do to get my virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"If I want to topup by card, how do I do it?",supported_cards_and_currencies,banking,train,topping_up_by_card,0.99
+is the a reason why my transfer has failed?,failed_transfer,banking,train,failed_transfer,0.99
+I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.,request_refund,banking,train,request_refund,0.99
+Can you explain why my payment is still pending?,pending_transfer,banking,train,pending_transfer,0.99
+"I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??",pending_cash_withdrawal,banking,train,transfer_not_received_by_recipient,0.99
+I'm dissatisfied with the service and would like to terminate the account.,terminate_account,banking,train,terminate_account,0.99
+Can third party fees affect a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+My card did not work at store.,declined_card_payment,banking,train,card_not_working,0.99
+"I am having trouble doing a transfer. A ""Decline "" message appears after making the transfer.",declined_transfer,banking,train,declined_transfer,0.99
+Why was my top-up rejected?,top_up_failed,banking,train,top_up_failed,0.99
+Can I see where my funds come from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+I am having a problem with verifying my identity.,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+How do I deactivate a stolen card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I have a fee showing from last time I used my card.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Can currencies be exchanged on this app?,exchange_via_app,banking,train,exchange_rate,0.99
+I want to use my American Express for adding money into my account.,supported_cards_and_currencies,banking,train,card_linking,0.99
+how do i set up my apple pay watch to connect to my account,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Please delete my account now.,terminate_account,banking,train,terminate_account,0.99
+Can you help me process a refund?,request_refund,banking,train,request_refund,0.99
+In which countries can I get a card?,country_support,banking,train,country_support,0.99
+I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.,cancel_transfer,banking,train,cancel_transfer,0.99
+What happens after my card expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I was charged and shouldn't have been charged when using my card!,card_payment_fee_charged,banking,train,declined_card_payment,0.99
+Can I use the apple watch to make a top-up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why am I charged a fee for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How can I activate my new card? I didn't recieve any information with it about how to do so.,activate_my_card,banking,train,activate_my_card,0.99
+I received $20 but I entered $100,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"When I withdrew money from my account the other day, I noticed that there was a fee.  I didn't think that there were any fees for withdrawals...?  How much will I be charged?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Is my card denied anywhere?,card_acceptance,banking,train,card_not_working,0.99
+My card payment has the wrong exchange rate,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My PIN isn't working.,pin_blocked,banking,train,passcode_forgotten,0.99
+Why wouldn't a transfer go through?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What do you charge to top up US cards?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?,cash_withdrawal_not_recognised,banking,train,lost_or_stolen_card,0.99
+Can I top-up my card using a bank transfer.,transfer_into_account,banking,train,top_up_by_bank_transfer_charge,0.99
+"Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.",cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+"I tried and tried, but I could not complete my transfer. Tell me what is wrong.",failed_transfer,banking,train,failed_transfer,0.99
+What are the restrictions of the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I'm noticing a payment/purchase at a company that I don't recognise.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+I don't think the exchange rate was right.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What is the time frame for european transfers?,transfer_timing,banking,train,transfer_timing,0.99
+I want my purchases cancelled.,request_refund,banking,train,cancel_transfer,0.99
+I recently bought an item using my card and I was charged an extra fee why is this?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Could you please tell me how to activate my new card?,activate_my_card,banking,train,activate_my_card,0.99
+What fees are charged for a physical card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+I ordered a virtual card but it hasn't come through yet,getting_virtual_card,banking,train,getting_virtual_card,0.99
+A payment in my account was made by someone I don't know,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I am not satisfied with your service.  Close my account.,terminate_account,banking,train,terminate_account,0.99
+I've got to have one of those virtual cards.,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I need a new login code,passcode_forgotten,banking,train,change_pin,0.99
+"I received a refund, however I cannot see it in my account",Refund_not_showing_up,banking,train,request_refund,0.99
+My money transfer has not yet occurred,pending_transfer,banking,train,pending_transfer,0.99
+Am I able to stop a transfer?,cancel_transfer,banking,train,cancel_transfer,0.99
+"I tried to withdraw cash, but got declined!",declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+My credit card transaction was declined for a loan payment.  Can you tell me why?,top_up_failed,banking,train,declined_card_payment,0.99
+Can you tell me when my money transfer will go through,pending_transfer,banking,train,transfer_timing,0.99
+What do I do if there is a direct debit on my account that shouldn't be there?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How can I exchange AUD for GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+"My card expires soon, will you send me one automatically?",card_about_to_expire,banking,train,automatically_generate_physical_card,0.99
+How can I create a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+The currency exchange for my purchase in foreign currency is incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My money transfer has not happened yet,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Are there limits as to where my card will be accepted?,card_acceptance,banking,train,card_acceptance,0.99
+How long will a transfer from China take? I need to transfer something from there.,transfer_timing,banking,train,transfer_timing,0.99
+I don't have my card after 1 week. What are my next steps?,card_arrival,banking,train,lost_or_stolen_card,0.99
+what's my top-up verification code?,verify_top_up,banking,train,verify_top_up,0.99
+Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.,cash_withdrawal_charge,banking,train,error,0.0
+"Transfer unable to be completed, states 'declined'",declined_transfer,banking,train,declined_transfer,0.99
+There is a direct debit transaction on my statement that I think is not mine. How do I remove?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I think my card is expiring, what happens then?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why isn't my refund shown on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Can I choose between Visa or MasterCard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+How do I troubleshoot when contactless doesn't work?,contactless_not_working,banking,train,contactless_not_working,0.99
+I found a direct debit I would like to dispute,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How do I receive a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Are there any discounts in exchanging currencies frequently?,exchange_charge,banking,train,exchange_rate,0.99
+I need my card delivered as soon as possible.,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Can you please disable my current account.,terminate_account,banking,train,terminate_account,1.0
+I want to replace my current PIN.,change_pin,banking,train,change_pin,0.99
+I would like to order a virtual card.,getting_virtual_card,banking,train,get_virtual_card,0.99
+Should I complete my security verification before I can use my account?,why_verify_identity,banking,train,verify_my_identity,0.99
+"Now that I have my card, how do I connect it to the app?",card_linking,banking,train,card_linking,0.99
+I haven't received the money from the check I deposited.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+"Hey, I have my card, how do I get it to show in the app?",card_linking,banking,train,getting_virtual_card,0.99
+Do I get charged for withdrawals?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+top up for my american express card is not working,apple_pay_or_google_pay,banking,train,top_up_limits,0.99
+My card is broken,card_not_working,banking,train,card_not_working,0.99
+Why hasn't a transaction I did to my friend arrived yet?,transfer_not_received_by_recipient,banking,train,declined_transfer,0.99
+What do I do if I forgot my passcode?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I need to know what your exchange rates are.,exchange_rate,banking,train,exchange_rate,0.99
+I made a payment but it was returned.,reverted_card_payment?,banking,train,failed_transfer,0.99
+What  is the verification process for a top up card?,verify_top_up,banking,train,verify_top_up,0.99
+how do i track the moeney,verify_source_of_funds,banking,train,cash_withdrawal_not_recognised,0.88
+how long will it take for my transfer to stop pending,pending_transfer,banking,train,transfer_timing,0.99
+Is it possible to top up by card?,topping_up_by_card,banking,train,top_up_by_card,0.99
+When will the money show in my account?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+When will I receive a transfer from europe?,transfer_timing,banking,train,transfer_timing,0.99
+"Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Why did I get a $1 extra fee on the statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+There has been a payment  in the App that has not be done by me.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+What is the reason for my card payment to be reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+My password doesn't work.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+Please send my card as quickly as possible.,card_delivery_estimate,banking,train,get_physical_card,0.99
+How long does a transfer take to reach one's account.,transfer_timing,banking,train,transfer_timing,0.99
+Why is my money not in my account. I have already sent it out.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+I got less cash because of the exchange rate.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+How much is the charge for a foreign currency exchange?,exchange_charge,banking,train,exchange_rate,0.99
+I transferred some money but it hasn't arrived yet,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+How can I alteration my PIN?,change_pin,banking,train,change_pin,0.99
+"I can't figure out why I haven't gotten my cash, when I already put the check in the bank.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+What is the delivery time for US?,card_delivery_estimate,banking,train,country_support,0.99
+Why was the exchange rate so wrong when I bought something!,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Explain top-up cancellation,top_up_reverted,banking,train,top_up_failed,0.99
+What is needed to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+The top-up did not go through.,top_up_failed,banking,train,top_up_failed,0.99
+Can I have my account add money automatically in certain intervals?,automatic_top_up,banking,train,automatic_top_up,0.99
+A withdrawal is showing that I don't recognize,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why is my balance still the same after a cheque deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The attempted transfer failed.,failed_transfer,banking,train,failed_transfer,0.99
+I see a direct debit payment on my app that I did not do,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why am i being double charged for something?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+What is the fee for a foreign currency exchange?,exchange_charge,banking,train,exchange_rate,0.99
+What caused my top up to be reverted?,top_up_reverted,banking,train,top_up_reverted,0.99
+Which countries can I change my PIN in?,change_pin,banking,train,change_pin,0.99
+I have been charged a pound for something that appears on my statement,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Why can't I get my top up to work in Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How do i activate my card,activate_my_card,banking,train,activate_my_card,0.99
+Why am I getting charged more for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I entered the correct pin but I still couldnt get funds.,declined_cash_withdrawal,banking,train,pin_blocked,0.99
+Can you tell me when my card will arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+"If I exchange currency frequently, can I get a discounted rate?",exchange_charge,banking,train,exchange_rate,0.99
+There's a direct debit payment that I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How much do I need to pay for a transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+my statement contains an unknown payment,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Is my account accessible even though my verification of my identity has not passed yet?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+How long will it take for my cash withdrawal to stop pending,pending_cash_withdrawal,banking,train,transfer_timing,0.99
+What is the charge for topping up a card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+What do I do if my card is not working?,card_not_working,banking,train,card_not_working,0.99
+European bank card for top up will come with any extra fees?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+Do I need to speak to a representative to change my pin?,change_pin,banking,train,change_pin,0.99
+"I think that someone may be using my card, but I'm not sure,.",compromised_card,banking,train,card_not_working,0.99
+How do I activate and link my new card?,card_linking,banking,train,activate_my_card,0.99
+How long does it take for my id to verify?,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+I see a direct debit transaction in my app that I didn't make.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+What can i pay with out  fees,card_payment_fee_charged,banking,train,card_payment_without_fees,0.99
+How do I activate a card?,activate_my_card,banking,train,activate_my_card,0.99
+What fiat currencies are supported?,fiat_currency_support,banking,train,fiat_currency_support,1.0
+I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How much does it cost to us US cards?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+My account is showing a double charge.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I see a charge of 1L I do not recognize on my statement,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+I have some transactions on my account I did not make. Can you cancel my card and prevent further use.,compromised_card,banking,train,error,0.0
+How can I locate the virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I found a transfer fee - is that correct?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Does the exchange rate change?,exchange_rate,banking,train,exchange_rate,0.99
+My currency rate is inaccurate.,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+I need to know which flat currencies are supported by you.,fiat_currency_support,banking,train,fiat_currency_support,1.0
+Is there an age limit for opening an account?,age_limit,banking,train,age_limit,0.99
+Is there a problem with the top up system? My transaction hasn't gone through properly,pending_top_up,banking,train,top_up_failed,0.99
+"When I got my cash, the amount was not what it should have been, based on the exchange rate.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Are top-ups allowed using Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,1.0
+How can I get my Google pay top up to work?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+How does a US resident go about acquiring a new card?,country_support,banking,train,order_physical_card,0.99
+"Do I need to select a preference to receive my salary payments in GBP and, if so, where?",receiving_money,banking,train,exchange_rate,0.99
+I used foreign currency to buy something and I think the rate applied is incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please help me cancel a transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+What are the restrictions on auto top-up?,automatic_top_up,banking,train,auto_top_up_limits,0.99
+What is the limit on Auto top?,automatic_top_up,banking,train,automatic_top_up,0.99
+Why does my statement show an extra fee?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"If I were to do a transfer, what is the rate for that?",top_up_by_bank_transfer_charge,banking,train,exchange_rate,0.99
+Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.,reverted_card_payment?,banking,train,card_not_working,0.99
+Please help me.  My disposable virtual card won't work right.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+What is wrong with my top-up?,pending_top_up,banking,train,top_up_limits,0.99
+What is this random charge of one pound doing on my account?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+What is the expected delivery date for my card?,card_arrival,banking,train,card_delivery_estimate,0.99
+I would like an extra card.,getting_spare_card,banking,train,get_spare_card,0.99
+A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?,cash_withdrawal_not_recognised,banking,train,error,0.0
+Will this card work at any ATM?,atm_support,banking,train,atm_support,0.99
+I need my card to be activated right now.,activate_my_card,banking,train,activate_my_card,0.99
+Where did my money come from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+What type of card can I use to top up?,supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+I need this item refunded,request_refund,banking,train,request_refund,0.99
+Can you explain your exchange rates basis?,exchange_rate,banking,train,exchange_rate,0.99
+Can I reset my PIN if it is blocked?,pin_blocked,banking,train,pin_blocked,0.99
+My salary is in GBP - what should I do?,receiving_money,banking,train,country_support,0.99
+Is there anywhere I can't use my card?,card_acceptance,banking,train,card_acceptance,0.99
+What are my payment options?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+My last ATM request did not go through due to a declined card. Please cancel the request on my account.,pending_cash_withdrawal,banking,train,error,0.0
+"My cash withdrawal says pending, why?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Where can I pay with my card?,card_acceptance,banking,train,card_acceptance,0.99
+"What does it mean when a transfer is ""pending""?",pending_transfer,banking,train,transfer_timing,0.99
+Why have I received a rebate for my payment after a week?,reverted_card_payment?,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I want to transfer money to a beneficiary, but I couldn't.",beneficiary_not_allowed,banking,train,declined_transfer,0.99
+What if I don't want to disclose all of my identity details?,why_verify_identity,banking,train,why_verify_identity,0.99
+My card doesn't seem to work.,card_not_working,banking,train,card_not_working,0.99
+Can I order a second card?,getting_spare_card,banking,train,order_physical_card,0.99
+Why is my top-up showing as cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.",transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Can I change my PIN without being physically present?,change_pin,banking,train,change_pin,0.99
+"I am using the app, and I see cash withdrawals that I did not authorize.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What currency is acceptable for a top up?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+I tried to transfer but it was declined,declined_transfer,banking,train,declined_transfer,0.99
+When can I expect money to be transferred to my account?,transfer_timing,banking,train,transfer_into_account,0.99
+I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Who do I talk to about the ATM swallowing my card?,card_swallowed,banking,train,card_swallowed,0.99
+I made a cash withdrawal and it is still listed as a pending transaction.,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+What should I do if someone stole my phone?,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+What country's money can I hold currency in?,fiat_currency_support,banking,train,country_support,0.99
+Where can I modify my information?,edit_personal_details,banking,train,edit_personal_details,0.99
+Do you know which businesses will accept my card?,card_acceptance,banking,train,card_acceptance,0.99
+I couldn't make a transfer because it was declined,declined_transfer,banking,train,declined_transfer,0.99
+What is the exchange looking like?,exchange_rate,banking,train,exchange_rate,0.99
+I have a transfer that is still pending.,pending_transfer,banking,train,pending_transfer,0.99
+"There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!",card_payment_not_recognised,banking,train,declined_card_payment,0.99
+How is an exchange rate calculated?,exchange_rate,banking,train,exchange_rate,0.99
+I was given less cash then I wanted.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+Please help me get a Visa card.,visa_or_mastercard,banking,train,get_visa_or_mastercard,0.99
+I CAN NOT FIND THE TOP-UP VERIFICATION CODE.,verify_top_up,banking,train,unable_to_verify_identity,0.99
+What currencies are approved to add money?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+My account is blocked because I entered the wrong pin too many times.  Help me unblock.,pin_blocked,banking,train,pin_blocked,0.99
+"I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?",cancel_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.,declined_card_payment,banking,train,declined_card_payment,0.99
+Is there a auto top-up option?,automatic_top_up,banking,train,automatic_top_up,0.99
+I wasn't able to do a transfer to an account,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+What cards and currencies can I use to top up my account?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Why is there an extra €1 fee in my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Where can I have a new bank card sent to China?,card_about_to_expire,banking,train,order_physical_card,0.99
+"If I need to make an exchange from USD to GBP, how can I do so in the app?",exchange_via_app,banking,train,exchange_rate,0.99
+What do I do to verify a top-up?,verify_top_up,banking,train,verify_top_up,0.99
+"Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's ""pending.""",pending_transfer,banking,train,transfer_timing,0.99
+Am I able to do top-ups with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+where is my new card?,card_arrival,banking,train,card_arrival,0.99
+The amount of cash I requested to withdrawal did not match what I received when exchanged,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+i tried to do a transfer to an account but it didn't work,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+How do I find out what countries you service and what countries you do not?,country_support,banking,train,country_support,0.99
+"I want to link to my card card with you, how?",card_linking,banking,train,card_linking,0.99
+Google Pay isn't working. What is wrong?,apple_pay_or_google_pay,banking,train,card_payment_wrong_exchange_rate,0.99
+"Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?",reverted_card_payment?,banking,train,request_refund,0.99
+I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Is there a top charge for US cards?,top_up_by_card_charge,banking,train,cash_withdrawal_charge,0.99
+What is the minimum age limit?,age_limit,banking,train,age_limit,0.99
+How do I find my PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+Help me cancel a transaction.,cancel_transfer,banking,train,cancel_transfer,0.99
+What are the steps for changing my passcode?,passcode_forgotten,banking,train,change_pin,0.99
+My top is still pending.,pending_top_up,banking,train,pending_top_up,0.99
+Where do I order a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.,transfer_fee_charged,banking,train,error,0.0
+Please tell me how disposable virtual cards work?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+"I'm not in the UK, but can I still get a card?",country_support,banking,train,country_support,0.99
+"If I get a transfer from Europe, how long until it is in my account?",transfer_timing,banking,train,transfer_timing,0.99
+What do you think of the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+Can I use my card to withdraw from my account?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+Can you tell me what this cash withdrawal is?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+How do I change my name?,edit_personal_details,banking,train,edit_personal_details,0.99
+My transaction is showing several times.,transaction_charged_twice,banking,train,declined_transfer,0.99
+"I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.",reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why is checking my identity important?,why_verify_identity,banking,train,why_verify_identity,0.99
+Can I use a Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+"I attempted to top up using my card, but now the money just disappeared?",topping_up_by_card,banking,train,top_up_failed,0.99
+Did I do something incorrectly? Where is my top-up?,pending_top_up,banking,train,top_up_failed,0.99
+I am not in the UK can i get a card?,country_support,banking,train,card_linking,0.99
+I wasn't allowed to transfer to my account,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+Is it possible to use my apple watch for topping up?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Where do i find my PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+Why is it taking so long for my money to appear in my account? I have been waiting a week!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,unable_to_verify_identity,0.99
+Please tell me why the same transaction is showing up on my account more than once.,transaction_charged_twice,banking,train,transfer_not_received_by_recipient,0.99
+Where are my funds? I topped off my car but it didn't seem to complete.,pending_top_up,banking,train,error,0.0
+How do I deactivate my account?,terminate_account,banking,train,terminate_account,0.99
+How can I look at where my available cash is coming from?,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Tell me why my transfer is pending.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Are there any ATM's near me that accept this card?,atm_support,banking,train,atm_support,0.99
+My top-up hasn't gone through,pending_top_up,banking,train,top_up_failed,0.99
+"I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?",reverted_card_payment?,banking,train,error,0.0
+I am unhappy with an item I bought. How do I get a refund?,request_refund,banking,train,request_refund,0.99
+I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?,Refund_not_showing_up,banking,train,refund_not_showing_up,0.99
+Can I order a new card to China?,card_about_to_expire,banking,train,order_physical_card,0.99
+Is there a fee for adding funds with a credit card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+Has there been any activity on my card today?,lost_or_stolen_card,banking,train,card_not_working,0.99
+I tried to pay through my account but the payment is not going through. What's going on?,pending_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+Can I add funds directly from my Apple Watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I have lost my card! What is my next step?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Is there a tracking number for the card you sent me?,card_arrival,banking,train,card_arrival,0.99
+"How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.",transfer_not_received_by_recipient,banking,train,error,0.0
+What's up with verifying top-ups?,verify_top_up,banking,train,verify_top_up,0.99
+Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Help!  There is a cash withdrawl on the account that I didn't make!,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why is there an extra charge on my statement.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Is there a reason why there is an extra £1 charge on my account?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?",transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Are you sure this is the interbank exchange rate? This rate is really bad.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have lost my phone.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+There is an odd payment in my statement,card_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+The app is showing a cash withdrawal that I didn't make.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What is the fee on my statement for?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Where can I find a list of descriptions the disposable cards have?,disposable_card_limits,banking,train,supported_cards_and_currencies,0.99
+Can I get my friends to add money to my account?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+The correct amount of cash was not received.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+"My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?",pending_transfer,banking,train,error,0.0
+"My PIN is unlocked, what do I do?",pin_blocked,banking,train,passcode_forgotten,0.99
+Do you have info about the card on delivery?,card_arrival,banking,train,card_delivery_estimate,0.99
+Can I auto top up multiple times?,automatic_top_up,banking,train,auto_top_up,0.99
+Is it possible to get one of your cards in the European Union?,country_support,banking,train,country_support,0.99
+Can I reset my PIN?,change_pin,banking,train,change_pin,0.99
+I must make several disposable cards per day.,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+What fees are charged when I top up,top_up_by_card_charge,banking,train,top_up_limits,0.99
+Can you transfer money to your card by bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+"I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.",transfer_not_received_by_recipient,banking,train,error,0.0
+"Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!",top_up_reverted,banking,train,top_up_failed,0.99
+"After I make a payment, how long will it be before it transitions from ""pending"" to complete?",pending_card_payment,banking,train,transfer_timing,0.99
+How do I get a PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+"The disposable cards, what are they for?",get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+Can I use a different currency with my salary?,receiving_money,banking,train,supported_cards_and_currencies,0.99
+My statement does not reflect that a refund has been issued,Refund_not_showing_up,banking,train,request_refund,0.99
+Help my activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+When will my returned transaction show up on my account?,Refund_not_showing_up,banking,train,transfer_not_received_by_recipient,0.99
+The rate of exchange for my cash withdrawal is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+What steps do I have to take to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+How long will a transfer from Europe take?,transfer_timing,banking,train,transfer_timing,0.99
+can i use my mastercard to add money to my account,supported_cards_and_currencies,banking,train,card_linking,0.99
+"stolen phone, what should i do",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+Do you have a return policy?,request_refund,banking,train,request_refund,0.99
+"Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.",wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to dispute a debit payment from a couple of months ago.,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+Close down my account.  I don't like your service.,terminate_account,banking,train,terminate_account,0.99
+"I think my top up may have been reverted, what do I do?",top_up_reverted,banking,train,top_up_reverted,0.99
+Where can I order a card when I am in China?,card_about_to_expire,banking,train,country_support,0.99
+"Although I transferred some money, it has not as of yet, arrived.",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+still need to get card pin,get_physical_card,banking,train,change_pin,0.99
+Is it possible for friends to top up my account?,topping_up_by_card,banking,train,top_up_by_cash_or_cheque,0.99
+"
+Which cash machines will allow me to change my PIN?",change_pin,banking,train,change_pin,0.99
+I do not recognize the card payment.,card_payment_not_recognised,banking,train,card_payment_not_recognised,1.0
+Do you have an option for auto top up?,automatic_top_up,banking,train,automatic_top_up,0.99
+It appears I have a fee in my statement.,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+My payment has not been accepted.,reverted_card_payment?,banking,train,declined_card_payment,0.99
+I am unsuccessfully trying to make a transfer can you help?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+How come I got charged extra for withdrawing cash?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+The payment I made with my card is not showing up.,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Am I gonna be charged for sending out more cards?,getting_spare_card,banking,train,transfer_fee_charged,0.99
+What currencies can I use?,supported_cards_and_currencies,banking,train,supported_currencies,0.99
+Did you revert my top up?,top_up_reverted,banking,train,top_up_reverted,0.99
+How do I change the PIN?,change_pin,banking,train,change_pin,1.0
+"Why is my transfer appearing as ""pending""?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+may I have a Visa and a Mastercard from you.,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why was one of my transfers declined?,declined_transfer,banking,train,declined_transfer,0.99
+"Out of the blue, my card stopped working.",card_not_working,banking,train,card_not_working,0.99
+"How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.",pending_transfer,banking,train,transfer_timing,0.99
+is there a reason that my payment didnt go through,declined_card_payment,banking,train,payment_not_recognised,0.99
+How long does a payment show as pending before i should worry about it?,pending_card_payment,banking,train,transfer_timing,0.99
+Can I change my PIN on holiday?,change_pin,banking,train,change_pin,0.99
+The money disappeared after I topped up my account.,topping_up_by_card,banking,train,top_up_failed,0.99
+I need a Visa card,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Do I have to use a bank approved ATM to withdraw money?,atm_support,banking,train,atm_support,0.99
+"found card, how to put it back in app",card_linking,banking,train,getting_virtual_card,0.99
+"I have a strange transaction for £1 on my statement, what is that?",extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Does the auto top-up have any limits?,automatic_top_up,banking,train,auto_top_up_limits,0.99
+My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?,cash_withdrawal_not_recognised,banking,train,error,0.0
+How long does a transfer transaction take?,transfer_timing,banking,train,transfer_timing,0.99
+Tell me if there is a limit to top-up.,top_up_limits,banking,train,top_up_limits,0.99
+How come my refund hasn't appeared on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+I was checking my statement and I think one of my card payments has reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Where do I get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+I should have a refund in my statement but I can't see it,Refund_not_showing_up,banking,train,request_refund,0.99
+There's a cash withdrawal that  didn't make that is showing up.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+How long should I have to wait before I see the transfer in my account?,transfer_timing,banking,train,transfer_timing,0.99
+I need a number of disposable cards everyday.,disposable_card_limits,banking,train,exchange_via_app,0.99
+How can my friend pay me?,receiving_money,banking,train,receive_money,0.99
+When will my transfer be in my account?,transfer_timing,banking,train,transfer_timing,0.99
+"Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened",top_up_reverted,banking,train,crypto_top_up_not_working,0.99
+I need to verify my identity. How do I do that?,verify_my_identity,banking,train,verify_my_identity,0.99
+I want a real card,order_physical_card,banking,train,get_physical_card,0.99
+Why has my card been charged an extra pound?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Where can I use a disposable card?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+How do I link my new card?,card_linking,banking,train,card_linking,0.99
+"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+How long is a delivery to the US?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Can I activate a card in the app?,card_linking,banking,train,activate_my_card,0.99
+What currencies and methods can i use to top up my account?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What are the charges for receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+Will I be charged for topping up my account using a bank transfer?,top_up_by_bank_transfer_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+"I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?",cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How do I top up by cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,1.0
+I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?,pending_cash_withdrawal,banking,train,error,0.0
+I made a payment that's pending. Will it go through?,pending_card_payment,banking,train,transfer_pending,0.99
+How do I unlock my account after typing in the wrong PIN too many times?,pin_blocked,banking,train,pin_blocked,0.99
+Can you please refund my item?,request_refund,banking,train,request_refund,0.99
+What is the virtual card and how can i get one?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+"I'm having money transferred from Europe, how long will this take?",transfer_timing,banking,train,transfer_timing,0.99
+"I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?",cancel_transfer,banking,train,transfer_into_account,0.99
+"I think my card is broken or something. I tried using it and it wouldn't go through, please help.",card_not_working,banking,train,error,0.0
+"Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.",request_refund,banking,train,request_refund,0.99
+What type of card will I receive?,visa_or_mastercard,banking,train,order_physical_card,0.99
+Why does my transfer keep failing? I've tried 5 times and they all failed.,failed_transfer,banking,train,declined_transfer,0.99
+My refund has not shown up on my statement.,Refund_not_showing_up,banking,train,request_refund,0.99
+My new card isn't here and it was issued a week ago.,card_arrival,banking,train,lost_or_stolen_card,0.99
+Can someone please explain to me where my source of funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I can't use the app because I got mugged yesterday and they took everything. I need some help.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+"I need to get a card, but I live in the US.",country_support,banking,train,country_support,0.99
+Why isn't my card working anymore?,card_not_working,banking,train,card_not_working,0.99
+Why can't I use this beneficiary?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+Can i top up by card?,topping_up_by_card,banking,train,top_up_by_card,1.0
+i disagree with a charge,card_payment_not_recognised,banking,train,card_payment_fee_charged,0.99
+Cash I did not get showed up in my account,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Where can I verify my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+"The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+How does identity check work?,why_verify_identity,banking,train,why_verify_identity,0.99
+Are there ATM fees?,cash_withdrawal_charge,banking,train,atm_support,0.99
+Can I use a disposable virtual card for any purchase?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+Help! My account doesn't show any funds. Is transferring funds an option I can use?,transfer_into_account,banking,train,transfer_into_account,0.99
+Is it possible for me to top up with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+why isn't my top-up going through?,pending_top_up,banking,train,top_up_failed,0.99
+There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+What is the fee charged for using my card?,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+"I desperately need to transfer something from China, Please give me the wait time.",transfer_timing,banking,train,transfer_timing,0.99
+There was a problem with the exchange rate on a purchase.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+What's the process for terminating an account?,terminate_account,banking,train,terminate_account,0.99
+I only got $20 of the $100 that I attempted to withdraw.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I got some items this morning but the payment says pending,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+How do I exchange AUD for GBP?,exchange_via_app,banking,train,exchange_rate,0.99
+Is it possible to link a new card?,card_linking,banking,train,card_linking,0.99
+I bought something this morning and the payment is still pending,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+Are there specific ATM's that I can draw money from?,atm_support,banking,train,atm_support,0.99
+Which countries do you operate in,country_support,banking,train,country_support,0.99
+"Can I change my pin at ATMs?  If so, what ones?",change_pin,banking,train,change_pin,0.99
+I need to add money to my account. Can I do so via bank transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+My card payment was cancelled.  Why?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Why has my payment not transferred?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+Is there a money transfer fee?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I can't figure out why a transfer is still pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Can you tell me why my card payment was cancelled?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+I think that somebody is utilizing my card without my authorization!,compromised_card,banking,train,card_not_working,0.99
+"I was doing a transfer and received a ""decline"" message.",declined_transfer,banking,train,declined_transfer,0.99
+The top-up card is verified how?,verify_top_up,banking,train,verify_top_up,0.99
+I don't know my password anymore.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How do I order a new card when my old one is ready to expire?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+How do I get money from friends?,receiving_money,banking,train,receiving_money,0.99
+Please assist me in activating the card.,activate_my_card,banking,train,activate_my_card,0.99
+How come I was charged a transaction of $1?,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+"I need to top up, can I use google pay?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Is my PIN recorded anywhere?,get_physical_card,banking,train,pin_blocked,0.99
+"I deposited a check, but haven't received the funds for it.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+You charged me more than once for the same transaction!,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"The ATM would not give me cash,why?",declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Cash withdrawal was incorrect at ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+When can I expect my card? I live in the US.,card_delivery_estimate,banking,train,card_arrival,0.99
+I want to transfer money from another account into this one.,transfer_into_account,banking,train,transfer_into_account,0.99
+Is it possible to get a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+Why do I have a charge for an ATM withdrawal? I thought these were free?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"If my funds are running low, will the app top up automatically?",automatic_top_up,banking,train,automatic_top_up,0.99
+I need to activate my card.,activate_my_card,banking,train,activate_my_card,0.99
+"My top-up was cancelled, could my bank be the problem?",top_up_reverted,banking,train,top_up_failed,0.99
+I need my PIN unlocked.,pin_blocked,banking,train,passcode_forgotten,0.99
+I made a purchase and was charged at the wrong foreign exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+What credit cards do you carry,visa_or_mastercard,banking,train,supported_cards_and_currencies,0.99
+I bought something and want the money refunded can I get some help with that?,request_refund,banking,train,request_refund,0.99
+Where do I find my PIN for my new card?,get_physical_card,banking,train,change_pin,0.99
+how can i add money to my account if you don't accept cash,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?,pending_card_payment,banking,train,unable_to_verify_identity,0.99
+"I did a cash deposit to my account, but I am not seeing it on my statement.",balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.,cancel_transfer,banking,train,declined_transfer,0.99
+Can you tell me where my readily available cash has come from?,verify_source_of_funds,banking,train,cash_withdrawal_not_recognised,0.99
+What form of identification is accepted?,verify_my_identity,banking,train,verify_identity,0.99
+What's the limit for disposable virtual cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Why didn't my transfer to a beneficiary happen?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+What are the cards and currencies that you support?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Am I able to open an account for my children?,age_limit,banking,train,order_physical_card,0.99
+"I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?",Refund_not_showing_up,banking,train,request_refund,0.99
+Do I need my phone to use the app?,lost_or_stolen_phone,banking,train,contactless_not_working,0.99
+This debit is not my transcation. How do I get my money out back?,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+"I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?",beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Talk me through modifying my details.,edit_personal_details,banking,train,edit_personal_details,0.99
+what is my monthly spending limit because i was refused my money at an atm,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+How can I receive money?,receiving_money,banking,train,receiving_money,0.99
+Are there fees for using an international card to top up?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+Why can't my ID be verified?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Are there any places that won't take my card?,card_acceptance,banking,train,contactless_not_working,0.99
+Can I track the card that you sent me in the mail?,card_arrival,banking,train,order_physical_card,0.99
+Do you charge extra for exchanging currencies?,exchange_charge,banking,train,exchange_charge,0.99
+i didnt do this charge,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+I need quickly transfer something from China. About how long will it take?,transfer_timing,banking,train,transfer_timing,0.99
+I got a strange fee when I used the ATM.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I want to activate my card, how do I do it?",activate_my_card,banking,train,activate_my_card,0.99
+The exchange rate was messed up from the ATM,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+my atm transaction was wrong,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What are the disposable cards for?,get_disposable_virtual_card,banking,train,disposable_card_limits,0.99
+What's wrong with my card? The clerk at the grocery store said it was declined.,card_not_working,banking,train,card_not_working,0.99
+Help me use American Express to add money to the account.,supported_cards_and_currencies,banking,train,order_physical_card,0.99
+Is there any way i get a disposable virtual card as well?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?,failed_transfer,banking,train,failed_transfer,0.99
+Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.,declined_card_payment,banking,train,card_not_working,0.99
+The item i bought exchanged rate was incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When can I expect delivery?,card_delivery_estimate,banking,train,card_arrival,0.99
+Can you please inform me of the restrictions for the disposable cards.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I found my old card. Can I link it back into the app?,card_linking,banking,train,card_linking,0.99
+I need to close my account as soon as possible.,terminate_account,banking,train,terminate_account,0.99
+Do all ATMs accept this card?,atm_support,banking,train,card_acceptance,0.99
+My card payment still pending,pending_card_payment,banking,train,pending_transfer,0.99
+I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?,Refund_not_showing_up,banking,train,error,0.0
+There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.,direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+explain the interbank exchange rate,exchange_rate,banking,train,exchange_rate,0.99
+Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I'm really concerned because I only made one transaction, but it's appearing multiple times.",transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+How long will my transaction take?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+what do i need to have with me to activate card,activate_my_card,banking,train,activate_my_card,0.99
+What is minimum age for an account?,age_limit,banking,train,age_limit,0.99
+I need assistance with transferring funds to another account.,transfer_into_account,banking,train,transfer_into_account,0.99
+I tried to pull cash from an ATM but it wouldn't let me.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Will I see the transfer in my account within the week?,transfer_timing,banking,train,transfer_timing,0.99
+What is the daily limit on my card?,top_up_limits,banking,train,card_limits,0.99
+What type of fiat currencies do you support?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.,pending_card_payment,banking,train,transfer_timing,0.99
+I do not want a VISA card.,visa_or_mastercard,banking,train,card_linking,0.99
+Help! I made a transfer in error and need to cancel it before it's complete!,cancel_transfer,banking,train,cancel_transfer,0.99
+I'm not sure what I need to verify my identity.,verify_my_identity,banking,train,why_verify_identity,0.99
+I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.,top_up_failed,banking,train,top_up_limits,0.99
+Verify my source of funds?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried to get cash in the ATM but it was not approved,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My transfer failed.  Help!,failed_transfer,banking,train,failed_transfer,0.99
+There should be a cash withdrawal that I haven't seen yet.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+The exchange rate for case abroad is applied wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried to withdraw cash from your ATM but my transaction was cancelled.,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+There is an extra small charge on my card! What do I do?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I found a charge on my debit that I did not make.,direct_debit_payment_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why did you charge me extra when I withdrew cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Explain the extra fee on my card when paying.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I think I forgot my passcode,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How long does it take for a top up to go through,pending_top_up,banking,train,transfer_timing,0.99
+Are your cards supported in the EU?,country_support,banking,train,country_support,0.99
+how do i cancel my account,terminate_account,banking,train,terminate_account,0.99
+Looks like my top-up has been cancelled,top_up_failed,banking,train,top_up_failed,0.99
+Would I be able to open an account for my daughter?,age_limit,banking,train,getting_virtual_card,0.99
+"Can I get a physical card for free, or is there a charge?",order_physical_card,banking,train,order_physical_card,0.99
+Why won't my transfer to another account work?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I am planning activating my card was it possible?,activate_my_card,banking,train,activate_my_card,0.99
+What is the procedure for an expired card?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+Can you tell me why my card keeps getting declined every time I try to use it?,declined_card_payment,banking,train,declined_card_payment,0.99
+I see cash withdrawal activity in the app that is not mine.,cash_withdrawal_not_recognised,banking,train,declined_cash_withdrawal,0.99
+How do I transfer money between two of my accounts?,transfer_into_account,banking,train,transfer_into_account,0.99
+I got less cash at the ATM than I asked for. Why?,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+How come I got blocked for entering wrong pins?,pin_blocked,banking,train,pin_blocked,0.99
+"I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.",card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+why didnt my account allow a transfer,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I have a transaction showing multiple times.,transaction_charged_twice,banking,train,declined_transfer,0.95
+Why did I get declined when trying to get cash?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What information do I need to gather in order to activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+My order needs to be canceled.,request_refund,banking,train,cancel_transfer,0.99
+What is the reason I couldn't do a transfer to a beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+How do I get my money back for a duplicated charge?,transaction_charged_twice,banking,train,request_refund,0.99
+my cash withdrawal has not come out of my account yet.,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I am not receiving the correct exchange rate on my card.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+People are using my debit card - help!,direct_debit_payment_not_recognised,banking,train,card_not_working,0.99
+I need more money in my account. Can I add more by transferring?,transfer_into_account,banking,train,transfer_into_account,0.99
+I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?,declined_transfer,banking,train,declined_card_payment,0.99
+I think I was double charged,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Is there a limit to my top-up?,top_up_limits,banking,train,top_up_limits,0.99
+"Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?",request_refund,banking,train,error,0.0
+"How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.",transfer_not_received_by_recipient,banking,train,error,0.0
+I've never been to that store.  That's a fraudulent charge.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?,card_payment_not_recognised,banking,train,card_not_working,0.99
+Is my card payment reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Can I get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+I think the bank made a mistake on the exchange rates,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to know the source of my funds.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I think my transfer failed. What do I do now?,failed_transfer,banking,train,failed_transfer,0.99
+I just bought an item and would like to stop payment can you tell me if the item has been sent yet?,request_refund,banking,train,transfer_not_received_by_recipient,0.99
+Can I get an update on my replacement card?,card_arrival,banking,train,get_physical_card,0.99
+The ATM wouldn't let me withdraw cash.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+What's the web address to unblock my pin?,pin_blocked,banking,train,contactless_not_working,0.99
+Which ATMs am I allowed to get money from?,atm_support,banking,train,atm_support,0.99
+"I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?",top_up_failed,banking,train,transfer_not_received_by_recipient,0.99
+There's a payment in my history I don't recognize,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?,direct_debit_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+Are there any limits to were my card is accepted?,card_acceptance,banking,train,card_acceptance,0.99
+Is a tracking number available for the card that was just sent?,card_arrival,banking,train,card_arrival,0.99
+Can I purchase with cash or cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+The app is not able to realize that it is me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+"Card payment is still pending, why is that the case?",pending_card_payment,banking,train,pending_card_payment,0.99
+I lost my card. Can you help me?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How many incorrect attempts cause card to be blocked?,pin_blocked,banking,train,pin_blocked,0.99
+Why did a transaction I made charge me $1?,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Is there any reason why my card didn't work when I tried to top up?,top_up_failed,banking,train,top_up_failed,0.99
+Can I receive my card anywhere?,order_physical_card,banking,train,country_support,0.99
+How long does a transfer from the US take?,transfer_timing,banking,train,transfer_timing,0.99
+What do I do if my payment was reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+I tried entering my passcode and it isn't working. Can you help?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How can I check on the delivery status of my card?,card_arrival,banking,train,card_arrival,0.99
+I want to change my PIN - do I need to be in a bank?,change_pin,banking,train,change_pin,0.99
+Where can I find a Mastercard ATM?,atm_support,banking,train,visa_or_mastercard,0.99
+Unusual direct deposit,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+How can I set up Google Pay on my device?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Will I get charged on a foreign currencies exchange?,exchange_charge,banking,train,exchange_charge,0.99
+"I haven't received my card yet, how long does it normally take?",card_delivery_estimate,banking,train,card_arrival,0.99
+I want to transfer a sum of money from another bank account I have into this one,transfer_into_account,banking,train,transfer_into_account,0.99
+How do I access the virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Why is this payment on my app,card_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is the exchange rate terrible?  That can't be close to the actual interbank rate.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+How can I change my PIN even though I'm out of the country in Austria at the moment?,change_pin,banking,train,change_pin,0.99
+Does it cost to add money to my card?,top_up_by_card_charge,banking,train,transfer_into_account,0.99
+"When I look at my statement there is an extra fee, that is for what?",extra_charge_on_statement,banking,train,extra_fee,0.99
+Why does my account show as pending a cash withdrawal from the ATM that I have already made?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Why do I see an extra fee on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?,top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+What currencies can my account be in?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+I didn't make this payment and it's on my app,card_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+How long do I wait for my PIN,get_physical_card,banking,train,pin_blocked,0.99
+Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+What's the process to receive a second card?,getting_spare_card,banking,train,getting_virtual_card,0.99
+why wasn't a transfer to account approved,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+how soon will my card arrive?,card_delivery_estimate,banking,train,card_arrival,0.99
+How long will my ATM withdrawal be pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+How do I use a card to top up?,topping_up_by_card,banking,train,top_up_by_card,0.99
+The app won't identify me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Do I get charged if I top up with my European bank card?,top_up_by_card_charge,banking,train,top_up_by_bank_transfer_charge,0.99
+I have an unauthorized direct debit on my account,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I would like to use this cheque to top up.  Can you tell me how to do that?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+is there a way i can see source of money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why can't I transfer to an account?,beneficiary_not_allowed,banking,train,transfer_into_account,0.99
+"My PIN number was incorrect, and I can't access it.",pin_blocked,banking,train,passcode_forgotten,0.99
+A refund for a recent return has not arrived on my card.,Refund_not_showing_up,banking,train,request_refund,0.99
+Are EUR exchanges acceptable?,fiat_currency_support,banking,train,exchange_rate,0.99
+Do I need to go to a physical bank to change my PIN?,change_pin,banking,train,change_pin,0.99
+I need help fixing my contactless. It's not working anywhere I go today.,contactless_not_working,banking,train,contactless_not_working,0.99
+How would my friend be able to send me money?,receiving_money,banking,train,receiving_money,0.99
+How can I top up with my apple watch?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Can you tell me where to find my top-up verification code?,verify_top_up,banking,train,verify_top_up,0.99
+I am just waiting for the transaction to be completed.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I need you to delete my account right now.,terminate_account,banking,train,terminate_account,0.99
+"I got my American Express in Apple Pay, why is top up not working correctly?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"My marital status has change, I got to correct my name to reflect that.",edit_personal_details,banking,train,edit_personal_details,0.99
+The $1.00 has still not been reverted as indicated in the previous email.,extra_charge_on_statement,banking,train,reverted_card_payment?,0.99
+Its been several days and my cash withdrawal is still pending. Why?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+can i create my own pin right away,get_physical_card,banking,train,change_pin,0.99
+I haven't received my cash yet.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I am yet to receive my pin.,get_physical_card,banking,train,pin_blocked,0.99
+Why did I get a different card then requested?,visa_or_mastercard,banking,train,card_linking,0.99
+The app reverted my recent payment,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+Do you allow exchanges of EUR?,fiat_currency_support,banking,train,exchange_rate,0.99
+I have another card from the U.S. Will you be able to accept that one?,supported_cards_and_currencies,banking,train,visa_or_mastercard,0.99
+Where did my money go? I'm not able to withdraw it from my ATM.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Tell me why there is a charge on my cash withdrawl.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+My phone has been stolen.,lost_or_stolen_phone,banking,train,error,0.0
+Why do you keep declining my payment?I tried several times with this card and it is just not working.,declined_card_payment,banking,train,unable_to_verify_identity,0.99
+I got a new card and can't find where to link it.,card_linking,banking,train,card_linking,0.99
+What is this extra €1 fee about?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+"I no longer want this account, what should I do?",terminate_account,banking,train,terminate_account,0.99
+Can you help me get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,1.0
+Can I top up my card with other cards?,supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+Any place that takes Mastercard would be fine.,card_acceptance,banking,train,visa_or_mastercard,0.99
+I require verification for my source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!",request_refund,banking,train,request_refund,0.99
+I would really like a physical card.,order_physical_card,banking,train,order_physical_card,0.99
+why don't you accept american express for adding money to my account,supported_cards_and_currencies,banking,train,unsupported_cards_and_currencies,0.99
+"Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.",card_payment_fee_charged,banking,train,error,0.0
+How do I top up?,transfer_into_account,banking,train,top_up_limits,0.99
+My top-up is not working. Why is that?,top_up_failed,banking,train,top_up_failed,0.99
+What is the significance of verifying the top-up?,verify_top_up,banking,train,verify_top_up,0.99
+What is your exchange rate between UK pounds and Russian rubles for my last transaction,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+How can I setup automatic top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+Do you work in Greece?,country_support,banking,train,country_support,0.99
+Why has my transfer not arrived yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I have used this account overseas recently. Has there been an increase in fees that I am unaware of?,transfer_fee_charged,banking,train,exchange_rate,0.99
+There are two of the same charges on my account.,transaction_charged_twice,banking,train,extra_charge_on_statement,0.99
+can I have multiple currencies?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+why do i need to verify the top up?,verify_top_up,banking,train,verify_top_up,0.99
+"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.",declined_cash_withdrawal,banking,train,error,0.0
+Why hasn't my card arrived yet?,card_arrival,banking,train,card_arrival,0.99
+I transferred some cash and it didn't arrive,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I see a reverted payment on my account. Why has this happened?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+What is the cost and time frame of getting a new card?,card_about_to_expire,banking,train,card_delivery_estimate,0.99
+I would like to know how to work out where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I need to know where my funds come from.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I want to close my account & I will never do business with you again.,terminate_account,banking,train,terminate_account,0.99
+How much would it cost me for a bank transfer to top up my account?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+What reasons would cause my card payment to be cancelled?,reverted_card_payment?,banking,train,card_payment_wrong_exchange_rate,0.99
+The money has not yet been placed in recipients account.,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+I would like to know where the funds are at.,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+am afraid someone may have gained access to the info on my card.,compromised_card,banking,train,wrong_card_info_accessed,0.99
+I need my card right away.,card_delivery_estimate,banking,train,activate_my_card,0.99
+Can I get a disposable card?  How many can I have?  How often can I use them?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+I am not satisfied with your company and wish to delete all accounts immediately.,terminate_account,banking,train,terminate_account,0.99
+Can I change my pin number at a cash machine?,change_pin,banking,train,change_pin,0.99
+I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+What foreign exchange rate will I get on weekdays and on the weekends?,exchange_rate,banking,train,exchange_rate,0.99
+The exchange rate is incorrect for my payment.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I can't get google pay to work right.,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+What is the process for transferring money into my account?,transfer_into_account,banking,train,transfer_into_account,0.99
+I didn't receive the correct exchange rate when I got cash.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I need to know if you will accept my credit card.,supported_cards_and_currencies,banking,train,card_acceptance,0.99
+Why was I declined from getting cash?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+How do I top-up automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+Is there a way I can check on the card on route to me?,card_arrival,banking,train,card_arrival,0.99
+"the product is not working, can I get a refund?",request_refund,banking,train,request_refund,0.99
+How do I dispute a debit that I didn't make?,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Will I be charged for topping up by transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_fee_charged,0.99
+How do I get another card,getting_spare_card,banking,train,getting_spare_card,0.99
+How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.,pending_transfer,banking,train,transfer_timing,0.99
+Why is my top-up showing as reverted?,top_up_reverted,banking,train,top_up_failed,0.99
+"Can my daughter also have a card issued in her name, but linked to my account?",getting_spare_card,banking,train,card_linking,0.99
+My rate is not right when I used my card in a different country's money.,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?,transfer_not_received_by_recipient,banking,train,error,0.0
+Top-up is not working,top_up_failed,banking,train,top_up_failed,0.99
+Show me the amount of transactions I can do with a disposable card.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"I tried to top-up, why didn't it work?",top_up_failed,banking,train,top_up_failed,0.99
+"For the identity check, what kind of documents do I need to have?",verify_my_identity,banking,train,why_verify_identity,0.99
+I should not have been charged a fee for cash withdrawal.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+how do I ask for a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+I was charged a fee for a transfer. Where did it come from?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I would like to get a Visa card,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.,beneficiary_not_allowed,banking,train,declined_card_payment,0.99
+Where do I order additional cards?,getting_spare_card,banking,train,order_physical_card,0.99
+Can I get a card? I live in the US.,country_support,banking,train,order_physical_card,0.99
+I just got refunded for my purchase over two weeks ago,reverted_card_payment?,banking,train,request_refund,0.99
+"I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?",top_up_failed,banking,train,declined_card_payment,0.99
+How can I add physical money to my card?,top_up_by_cash_or_cheque,banking,train,order_physical_card,0.99
+My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.,direct_debit_payment_not_recognised,banking,train,unable_to_verify_identity,0.99
+My card was declined but it shows as multiple charges?,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+Why was I charged a fee for withdrawing money off my card?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+Why am I unable to transfer money when I was able to before?,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Why was I charged twice for the same thing?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why will my transfer not go through?!  Keep getting an error message.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+I need several disposable cards made per day.,disposable_card_limits,banking,train,extra_charge_on_statement,0.99
+Tell me about the limit for top ups.,top_up_limits,banking,train,top_up_limits,0.99
+How do I order a new card? The current one is about to expire.,card_about_to_expire,banking,train,order_physical_card,0.99
+"I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?",top_up_failed,banking,train,error,0.0
+"Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?",pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+How many times can I use my disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+It's not letting me transfer money to my beneficiery.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+"I heard you have an auto-top up option, where do I find that?",automatic_top_up,banking,train,automatic_top_up,0.99
+Will I be charged an extra fee if I need to exchange currency?,exchange_charge,banking,train,exchange_charge,0.99
+"I would like to re-activate my card, it was previously reported  lost but I found it this morning.",card_linking,banking,train,activate_my_card,0.99
+I have to verify my source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I deposited a cheque a week ago but have yet to receive the cash.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I can't remember my password.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I think someone else is using my card.,compromised_card,banking,train,lost_or_stolen_card,0.99
+how do i dispute a payment I didnt make,card_payment_not_recognised,banking,train,request_refund,0.99
+"Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.",pending_top_up,banking,train,top_up_failed,0.99
+I must have entered my PIN wrong.,pin_blocked,banking,train,pin_blocked,0.99
+"Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.",top_up_reverted,banking,train,unable_to_verify_identity,0.99
+How can I change my PIN?  Help.,change_pin,banking,train,change_pin,0.99
+How much are the fees for adding funds using an international card?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+How many days until my US transfer arrives?,transfer_timing,banking,train,transfer_timing,0.99
+How do I edit my personal details?,edit_personal_details,banking,train,edit_personal_details,1.0
+I entered a wrong PIN too many times. How can I fix this?,pin_blocked,banking,train,change_pin,0.99
+How can I tell if my top-up has been cancelled?,top_up_reverted,banking,train,top_up_failed,0.99
+How do I know when my card will expire?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+"In the app, how can I make it show the new card that arrived?",card_linking,banking,train,card_arrival,0.99
+"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?",transaction_charged_twice,banking,train,unable_to_verify_identity,0.99
+Will there be a fee to receive a physical card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+After I used my card I saw I was charged a fee for using it,card_payment_fee_charged,banking,train,error,0.0
+Can I edit my details?,edit_personal_details,banking,train,edit_personal_details,0.99
+Why can't I take cash out of the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I received my card, how do I get it to show in the app?",card_linking,banking,train,card_arrival,0.99
+I got charged twice,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why are my purchases from this morning still pending?,pending_card_payment,banking,train,pending_transfer,0.99
+I recently transferred money to my account when will it show up?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+What types of currencies do you accept?,supported_cards_and_currencies,banking,train,fiat_currency_support,0.99
+can i see money source?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+the exchange rate for my withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?,card_payment_not_recognised,banking,train,lost_or_stolen_card,0.99
+Yesterday I had my phone stolen.  Please advise what I should do.,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+What if I type in the wrong PIN too many times?,pin_blocked,banking,train,pin_blocked,0.99
+How can I get a Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Why isn't my balance reflecting a transfer I did?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"Hello, what is a virtual card and how do I get one?",getting_virtual_card,banking,train,getting_virtual_card,0.99
+Can you tell me your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+Where can I find Mastercard ATMs?,atm_support,banking,train,visa_or_mastercard,0.99
+want to get a new card in china,card_about_to_expire,banking,train,order_physical_card,0.99
+What do I do if I still have not received my new card?,card_arrival,banking,train,card_arrival,0.99
+I don't see the verification code for my card transfer.,verify_top_up,banking,train,unable_to_verify_identity,0.99
+"What stopped my transfer, from being accepted?",failed_transfer,banking,train,declined_transfer,0.99
+How can I transfer money between accounts?,transfer_into_account,banking,train,transfer_into_account,0.99
+"It looks like someone besides me ordered something with my card, what should I do?",compromised_card,banking,train,declined_card_payment,0.99
+is there a way to see where funds come from,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Transfer could not be completed due to being declined.,declined_transfer,banking,train,declined_transfer,0.99
+Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?,top_up_reverted,banking,train,top_up_limits,0.99
+Where can I find the auto-top option?,automatic_top_up,banking,train,automatic_top_up,0.99
+Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?,card_payment_not_recognised,banking,train,lost_or_stolen_card,0.99
+Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+What should I do if I think my card was stolen?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Am I allowed to use different currencies?,receiving_money,banking,train,fiat_currency_support,0.99
+My salary comes in GBP can I change my options somewhere?,receiving_money,banking,train,card_linking,0.99
+Can you check the exchange rate on a cash transaction I did overseas,wrong_exchange_rate_for_cash_withdrawal,banking,train,exchange_rate,0.99
+Do you have a list of businesses that accept this card?,card_acceptance,banking,train,card_acceptance,0.99
+"i received my American Express in Apple pay, is there a reason why top up is not working?",apple_pay_or_google_pay,banking,train,top_up_limits,0.99
+I need to know why a money transfer is available.,pending_transfer,banking,train,transfer_available,0.99
+Why was I not able to take cash from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.",exchange_charge,banking,train,exchange_rate,0.99
+What cards do you support,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Is there a reason my payments are pending?,pending_card_payment,banking,train,pending_transfer,0.99
+"Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.",request_refund,banking,train,request_refund,0.99
+I was charged twice for the same purchase!,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Why was I charged when taking out money?,cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a limit to the number of disposable cards per day?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Can I get a new card with new expiration date in China?,card_about_to_expire,banking,train,order_physical_card,0.99
+"I need to order a new card, can you please direct me to the virtual cards?",getting_virtual_card,banking,train,order_physical_card,0.99
+I would like to activate my card what do I need to do?,activate_my_card,banking,train,activate_my_card,0.99
+I got a message that I cannot name X as a beneficiary.,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+How to order a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"i dont recognise some of these transactions, i think someone has my card details",compromised_card,banking,train,card_payment_wrong_exchange_rate,0.99
+My card was declined at a restaurant today and I am not sure why.,card_not_working,banking,train,card_not_working,0.99
+I tried to use the ATM with foreign currency. The conversion rate applied was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+where can i have a virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+My throwaway virtual card won't work,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+"I normally have no issues making transfers, so why am I suddenly being told it is not possible?",beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+"Hi, would you please activate my card?",activate_my_card,banking,train,activate_my_card,0.99
+Where do I pay with my card?,card_acceptance,banking,train,card_acceptance,0.99
+How do I avoid a fee to use an ATM?,cash_withdrawal_charge,banking,train,atm_support,0.99
+I need to transfer money into this account from my other bank account.,transfer_into_account,banking,train,transfer_into_account,0.99
+"I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?",direct_debit_payment_not_recognised,banking,train,request_refund,0.99
+How much am I allowed to top-up?,top_up_limits,banking,train,top_up_limits,0.99
+When will my refund come through,Refund_not_showing_up,banking,train,request_refund,0.99
+Could google pay and top up be together?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+What do I do to activate?,activate_my_card,banking,train,activate_my_card,0.99
+I have an American Express that I'd like to add money to my account with.,supported_cards_and_currencies,banking,train,get_physical_card,0.99
+What kind of businesses will take my card?,card_acceptance,banking,train,card_acceptance,0.99
+Card payment still pending.,pending_card_payment,banking,train,pending_transfer,0.99
+Can you activate my card pls,activate_my_card,banking,train,activate_my_card,0.99
+My money didnt go through after I transferred.,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+In which stores can I shop with this card?,card_acceptance,banking,train,card_acceptance,0.99
+Why would a cash withdrawal still be pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+How can I make my card show up in the app?,card_linking,banking,train,card_linking,0.99
+can i top up with check?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+What are the steps for getting money from a friend?,receiving_money,banking,train,getting_virtual_card,0.99
+Why wont the ATM give me cash?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+I got less cash than what I specified for through the ATM.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+What is the disposable card for?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I noticed the currency exchange rate was incorrect after paying for something in a foreign country.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to open an account for my children,age_limit,banking,train,order_physical_card,0.99
+Why is there a direct debit to my account? I didn't do that.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Is there a problem with the payment that I see is still pending?,pending_card_payment,banking,train,failed_transfer,0.99
+Can I activate my card with the app?,activate_my_card,banking,train,activate_my_card,0.99
+When will my cheque process?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How long does it take for pending transfer transactions to post?,pending_transfer,banking,train,transfer_timing,0.99
+"I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?",cancel_transfer,banking,train,declined_transfer,0.99
+I didn't withdraw cash but I see that transaction on my app,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Why can't I complete the transfer?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+I have forgotten my passcode,passcode_forgotten,banking,train,passcode_forgotten,0.99
+What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+Tell me what ATMs allow me to change my PIN.,change_pin,banking,train,change_pin,0.99
+"I tried to make a transfer, but it didn't work.",failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"I put in a payment a while ago and it has still not cleared and is showing up as ""pending"", how long does it take to clear?",pending_card_payment,banking,train,transfer_not_received_by_recipient,0.95
+"Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.",pending_transfer,banking,train,transfer_timing,0.99
+How can I check for an unsupported merchant for my transfer request?,declined_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Can someone assist me with activating my new card?,activate_my_card,banking,train,activate_my_card,0.99
+My topup got reverted. Please let me know if there is any issue in system.,top_up_reverted,banking,train,top_up_failed,0.99
+"I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?",transfer_fee_charged,banking,train,error,0.0
+Please provide details on how to top up my account using transfer option,transfer_into_account,banking,train,transfer_into_account,0.99
+Does auto top-up have a limit?,automatic_top_up,banking,train,auto_top_up_limits,0.99
+Can you track my card for me?,card_arrival,banking,train,card_not_working,0.99
+How do you find the exchange rate?,exchange_rate,banking,train,exchange_rate,0.99
+How old does my daughter have to be to open an account?,age_limit,banking,train,age_limit,0.99
+What systems do you have in place for my security when using my card for everyday purchases?,get_disposable_virtual_card,banking,train,contactless_not_working,0.99
+How can I find out the source of my available cash?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why was there a fee for my cash withdrawal?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My card doesn't work when I use it.,card_not_working,banking,train,card_not_working,0.99
+It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?,card_arrival,banking,train,error,0.0
+"I need a hand here, I need to top up cash.",top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+Can I use this app to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+I need my purchase cancelled.,request_refund,banking,train,cancelled_purchase,0.99
+What currencies can I use to top up my account?,transfer_into_account,banking,train,supported_cards_and_currencies,0.99
+Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?,transfer_fee_charged,banking,train,error,0.0
+My card data has been exposed.,compromised_card,banking,train,compromised_card,0.99
+Why isn't my refund on my statement?,Refund_not_showing_up,banking,train,request_refund,0.99
+Can you please assist on my item that needs to be refunded?,request_refund,banking,train,request_refund,0.99
+Please verify my source of funds.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I'm not sure where my phone is.  Can someone else use the app?,lost_or_stolen_phone,banking,train,oos,0.99
+"I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?",transaction_charged_twice,banking,train,error,0.0
+Can I see where my money is being transferred from?,verify_source_of_funds,banking,train,transfer_timing,0.99
+Why was my account assessed a fee for an ATM transaction?,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+You advertise no fee when paying with a card then my statement shows a fee.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I made a bank transfer from my UK account today, but it's not showing.  Can you check status?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+There's a cash withdrawal I am certain I did not make,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Can you tell me what the exchange fee is?,exchange_charge,banking,train,exchange_rate,0.99
+Does it matter if I use Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What information do I need to see my source of money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Why is there an extra fee on a transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+What ATMs will allow me to change my PIN?,change_pin,banking,train,change_pin,0.99
+"i need a refund from you because the merchant is refusing, can you do that?",Refund_not_showing_up,banking,train,request_refund,0.99
+I think the exchange rate on my card payment is incorrect.,card_payment_wrong_exchange_rate,banking,train,card_payment_wrong_exchange_rate,0.99
+What is the identity verification process?,verify_my_identity,banking,train,verify_my_identity,0.99
+I can't see my refund on my account,Refund_not_showing_up,banking,train,request_refund,0.99
+I cannot view the refunded amount in my account.,Refund_not_showing_up,banking,train,request_refund,0.99
+The card PIN?,get_physical_card,banking,train,change_pin,0.99
+There's a payment in the app I don't recognize.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Can you explain more about why should I verify my identity?,why_verify_identity,banking,train,why_verify_identity,1.0
+I've changed my mind on an item.  How do I get a refund?,request_refund,banking,train,request_refund,0.99
+My transfer was declined. Why did this happen?,declined_transfer,banking,train,declined_transfer,0.99
+Can I use a transfer to receive my transfer?,receiving_money,banking,train,transfer_into_account,0.99
+I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How long will my payment be pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Is it free to send out more cards?,getting_spare_card,banking,train,transfer_timing,0.99
+"Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!",cash_withdrawal_charge,banking,train,cash_withdrawal_not_recognised,0.99
+My card is about to expire. Do I have to go to a branch to order a new card?,card_about_to_expire,banking,train,card_about_to_expire,1.0
+"I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?",transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+Why is my identity verification process not working?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+What source do my fund come from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+Can I track history on funds?,verify_source_of_funds,banking,train,transfer_history,0.99
+Why is your exchange rate different on different days?,exchange_rate,banking,train,exchange_rate,0.99
+When will my top up process?,pending_top_up,banking,train,top_up_limits,0.99
+Please check to see if the band transfer I made a while ago from my UK account has safely arrived.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I could not get my card to work at a shop.,declined_card_payment,banking,train,card_not_working,0.99
+I requested money from the ATM and it didn't give me as much as I requested.,wrong_amount_of_cash_received,banking,train,error,0.0
+Transferring money using credit card,topping_up_by_card,banking,train,transfer_into_account,0.99
+I think my card is stolen!,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+"Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?",cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I am having trouble withdrawing cash.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I need to change a transfer.,cancel_transfer,banking,train,transfer_into_account,0.99
+I have a transfer that is pending.,pending_transfer,banking,train,pending_transfer,0.99
+I could only take the amount of money that was available to me which was less then I expected.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+It appears my top-up has not gone through.,pending_top_up,banking,train,top_up_failed,0.99
+how many uses are the disposable cards good for?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+I would like to know where my source of funds came from.,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+I need assistance activating my card?,activate_my_card,banking,train,activate_my_card,0.99
+A debit came through that I need to dispute.,direct_debit_payment_not_recognised,banking,train,dispute_debit_payment,0.99
+Why am I being charged for the same thing twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"Although I am not located in the UK area, may i still receive a card?",country_support,banking,train,country_support,0.99
+The exchange rate applied is wrong for my international purchase.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I left my phone somewhere and can't use the app.,lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+"I would like to top up my account with a bank transfer, is that allowed?",transfer_into_account,banking,train,top_up_by_cash_or_cheque,0.99
+How long until the card arrives?,card_delivery_estimate,banking,train,card_arrival,0.99
+Can you send me the actual card?,order_physical_card,banking,train,card_delivery_estimate,0.99
+Can my job deposit my wages directly into the account.,receiving_money,banking,train,direct_debit_payment_not_recognised,0.95
+"If I need delivery on a certain day, is that something that could be accommodated?",card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.,request_refund,banking,train,error,0.0
+The app doesn't think it's me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Where would I order a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+My purchase from this morning still is pending.,pending_card_payment,banking,train,pending_transfer,0.99
+What was the extra charge for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I am not sure but someone else might be using my card,compromised_card,banking,train,lost_or_stolen_card,0.99
+"I have lost my card, but need to place an online order! How do I get a virtual card instantly?",getting_virtual_card,banking,train,error,0.0
+Need a new passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+How long will my transfer be pending?,pending_transfer,banking,train,transfer_timing,0.99
+What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.,balance_not_updated_after_bank_transfer,banking,train,error,0.0
+What are the steps for identity checks?,verify_my_identity,banking,train,verify_identity,0.99
+Can the card be mailed to Europe?,country_support,banking,train,country_support,0.99
+"I am wanting to refill my card, is there a charge?",top_up_by_card_charge,banking,train,transfer_top_up,0.99
+My purchases from this morning still have pending payments.,pending_card_payment,banking,train,pending_transfer,0.99
+The ATM didn't give me enough money.,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I wanted to know why there is a transfer of mine pending.,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I'd like to delete my account.,terminate_account,banking,train,terminate_account,0.99
+How do I active this card?,activate_my_card,banking,train,activate_my_card,0.99
+Please assist me with activation.,activate_my_card,banking,train,activate_my_card,0.99
+What is taking so long with my refund?,Refund_not_showing_up,banking,train,request_refund,0.99
+How much transactions do I get with a disposable card?,disposable_card_limits,banking,train,extra_charge_on_statement,0.99
+"Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.",top_up_reverted,banking,train,top_up_reverted,0.99
+How long until transfers complete?,pending_transfer,banking,train,transfer_timing,0.99
+My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.,pending_card_payment,banking,train,error,0.0
+Why is my beneficiary not being allowed to get payment services?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+I was given the wrong amount of cash,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+What do I do if my disposable virtual card doesn't work?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+How can I close my account?,terminate_account,banking,train,terminate_account,0.99
+Today I used my card at a restaurant and it was declined. Why?,card_not_working,banking,train,card_payment_wrong_exchange_rate,0.99
+"ATMs, which ones will accept this card?",atm_support,banking,train,card_acceptance,0.99
+I need to exchange foreign currency will i be charged?,exchange_charge,banking,train,exchange_charge,0.99
+Need help with a stolen card.,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+How long does it take for a pending cash withdrawal?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Why was my transfer charged a fee?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How can you assist on verifying my identity?,verify_my_identity,banking,train,verify_my_identity,0.99
+Could I open an account for children?,age_limit,banking,train,age_limit,0.99
+How do I activate my card to start using it?,activate_my_card,banking,train,activate_my_card,0.99
+Tell me how a top up would be reverted.,top_up_reverted,banking,train,top_up_reverted,0.99
+"I was charged a transfer fee, why is that?",transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+I am still waiting for the cash to be returned from a cheque I deposited!,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+Can I transfer money to my card via bank-transfer?,transfer_into_account,banking,train,transfer_into_account,0.99
+Why can I not do a transfer to a beneficiary?,beneficiary_not_allowed,banking,train,declined_transfer,0.99
+"This company is bad, delete my account now.",terminate_account,banking,train,terminate_account,0.99
+How do I get my money back for something I bought?,request_refund,banking,train,request_refund,0.99
+What's the problem? My card keeps getting declined for top up. I need to know what is going on.,top_up_failed,banking,train,top_up_failed,0.99
+There was an extra fee on my account when I got cash.,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why have i been charged a fee for using my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+How many currencies can I have money in in my account?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?,disposable_card_limits,banking,train,get_disposable_virtual_card,0.99
+I have a payment that shows twice,transaction_charged_twice,banking,train,declined_cash_withdrawal,0.99
+What number of transactions can i do with one disposable card?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+"I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?",transfer_fee_charged,banking,train,error,0.0
+When I got cash I believe that the exchange rate was wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I cant prove who I am,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I did not receive all of my cash back,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+I was unable to transfer to another account.,beneficiary_not_allowed,banking,train,unable_to_verify_identity,0.99
+Unable to use my American Express with Apple Pay to top up my account,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+My card is expiring so how fast can I get a new one and how much will it be?,card_about_to_expire,banking,train,error,0.0
+"i have been trying to add money with apple pay but it wont work, why?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I had an unexpected fee,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?",wrong_amount_of_cash_received,banking,train,declined_cash_withdrawal,0.99
+I'd like to use my American Express to place money into my account.,supported_cards_and_currencies,banking,train,card_linking,0.99
+"Top up my card please, which y'all support?",supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+"Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?",failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why hasn't my transaction been completed?,transfer_not_received_by_recipient,banking,train,unable_to_verify_identity,0.99
+Can I get another card?,getting_spare_card,banking,train,get_spare_card,0.99
+Could I get tracking on the card?,card_arrival,banking,train,card_about_to_expire,0.99
+I cannot withdraw money from the ATM,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My cash withdrawal shows as pending still.,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Why are you asking so many questions about me?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+My transfer didn't work how come?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Is it possible to delete the account?,terminate_account,banking,train,unable_to_verify_identity,0.99
+Why was I charged extra on my last UK pound to Russian ruble exchange?,card_payment_wrong_exchange_rate,banking,train,extra_charge_on_statement,0.99
+Why hasn't my friend received the money i sent them yet?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Can money be exchanged from one currency to another?,exchange_via_app,banking,train,exchange_rate,0.99
+I want to top up my account. Can I do it with Google Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Was my card payment reverted?,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+"A strange card payment, I do not recognize it.",card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+Is there a fee when I add money to my international card?,top_up_by_card_charge,banking,train,exchange_charge,0.99
+Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When can I expect the transfer to be complete?,transfer_timing,banking,train,transfer_timing,0.99
+I would like to have a physical card to carry around and use. How can I get one?,order_physical_card,banking,train,order_physical_card,0.99
+top up by my card is that possible?,topping_up_by_card,banking,train,top_up_by_card,0.99
+"My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?",top_up_reverted,banking,train,cash_withdrawal_not_recognised,0.99
+I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?,top_up_failed,banking,train,declined_card_payment,0.99
+I paid with card and was charged a fee that shouldn't be there!,card_payment_fee_charged,banking,train,card_payment_fee_charged,0.99
+Is it on purpose that my payment has been returned to my account?,reverted_card_payment?,banking,train,request_refund,0.99
+Could my daughter open an account?,age_limit,banking,train,age_limit,0.99
+What currencies can be used for top up?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Why has my card been declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+"Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?",balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Do you offer any discounts for someone who exchanges currencies frequently?,exchange_charge,banking,train,exchange_rate,0.99
+Can I get an actual card,order_physical_card,banking,train,get_physical_card,0.99
+I still haven't gotten my new card.  When will it get here?,card_arrival,banking,train,card_arrival,0.99
+I need a disposable virtual card.,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+The purchase I made is still pending.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+I don't know why my card payment did not work,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+"i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.",transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+Is there a limit to the top-ups someone can do?,top_up_limits,banking,train,top_up_limits,0.99
+I want to inactivate my account.,terminate_account,banking,train,terminate_account,0.99
+I was charged $1 in a transaction.,extra_charge_on_statement,banking,train,wrong_amount_of_cash_received,0.99
+Can you issue both a Visa and a Mastercard to me?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+What is the status of my card's delivery?,card_arrival,banking,train,card_delivery_estimate,0.99
+i used a check check yesterday to balance my account and it isn't showing up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What's the limit on total number of cards I can have?,getting_spare_card,banking,train,card_limits,0.99
+There is a payment that is not mine in the App.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+There is a payment that I was charged two times for.,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+Will you work with any fiat currencies?,fiat_currency_support,banking,train,fiat_currency_support,1.0
+Why would the ATM machine fail to give me the cash withdrawal I requested?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+i didnt put that money in my account,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Can I link your physical card,card_linking,banking,train,card_linking,0.99
+I got married and need to change my name.,edit_personal_details,banking,train,edit_personal_details,0.99
+How do I go about getting a virtual card?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+would a visa or mastercard be more suited to me?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Is the top-up amount unlimited?,top_up_limits,banking,train,top_up_limits,0.99
+I need to find the top up verification code,verify_top_up,banking,train,top_up_verification_code,0.99
+Where is this card accepted?,card_acceptance,banking,train,card_acceptance,0.99
+What do I do if I completed a money transfer but the recipient hasn't received it?,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+"When I got cash, my exchange rate was off.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Someone else charged my card!,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+How long do I have to wait for Europe transfers?,transfer_timing,banking,train,transfer_timing,0.99
+Why do I still have a pending cash withdrawal?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.,declined_card_payment,banking,train,error,0.0
+What are the charges for recieving SEPA transfers?,top_up_by_bank_transfer_charge,banking,train,transfer_fees,0.99
+My card hasn't been working for even small transactions today.,card_not_working,banking,train,card_not_working,0.99
+When will my card come? I need it as soon as possible!,card_delivery_estimate,banking,train,order_physical_card,0.99
+"I cannot find my phone, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+How can I add money automatically?,automatic_top_up,banking,train,automatic_top_up,0.99
+What is the reason for the fee charge on my transfer?,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+"I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?",wrong_amount_of_cash_received,banking,train,error,0.0
+"I'm not happy, I want to close my account.",terminate_account,banking,train,terminate_account,0.99
+I could not get the ATM to work,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+The atm didn't give me all my cash,wrong_amount_of_cash_received,banking,train,cash_withdrawal_not_recognised,0.99
+There is a payment showing as pending and hasn't posted for a few days.  When will it post?,pending_card_payment,banking,train,transfer_timing,0.99
+"I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!",balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+Rates were applied wrong while using foreign currency at an ATM.,wrong_exchange_rate_for_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My address details have changed and I want to update them,edit_personal_details,banking,train,edit_personal_details,0.99
+What's your refund policy if I bought an item from you?,request_refund,banking,train,request_refund,0.99
+What will I need to configure if my salary is in GBP?,receiving_money,banking,train,country_support,0.99
+I did a transfer but its still pending,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why can I not get cash from the ATM?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+How do I go about ordering another card?,getting_spare_card,banking,train,order_physical_card,0.99
+Will money be added automatically when necessary?,automatic_top_up,banking,train,automatic_top_up,0.99
+I got some cash but it wasn't the right amount.,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I need to order a new card as my other one was stolen.,lost_or_stolen_card,banking,train,order_physical_card,0.99
+Explain why a card payment would be cancelled?,reverted_card_payment?,banking,train,declined_card_payment,0.99
+What is this strange payment in my account?,card_payment_not_recognised,banking,train,unknown,0.99
+Do you have any accounts for children ?,age_limit,banking,train,beneficiary_not_allowed,0.99
+"How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?",request_refund,banking,train,request_refund,0.99
+When will my transfer process?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+I goofed up and used the wrong account.  Please help.,cancel_transfer,banking,train,unable_to_verify_identity,0.99
+My foreign currency exchange has been applied incorrectly.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have a direct debit I didn't set up,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Why is there a 1 euro fee on my statement?,extra_charge_on_statement,banking,train,exchange_charge,0.99
+My card is not working when I try to use it.,card_not_working,banking,train,card_not_working,0.99
+I need my card activated.,activate_my_card,banking,train,activate_my_card,0.99
+This fee shouldn't be there after I paid with a card.,card_payment_fee_charged,banking,train,card_payment_wrong_exchange_rate,0.99
+How do I go about transferring money into my bank account?,transfer_into_account,banking,train,transfer_into_account,0.99
+What is the top-up limit?,top_up_limits,banking,train,top_up_limits,0.99
+Why isn't my id verified?,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Do you charge a fee for adding money in USD?,top_up_by_card_charge,banking,train,exchange_rate,0.99
+"I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?",request_refund,banking,train,request_refund,0.99
+Why do you have the identity check,why_verify_identity,banking,train,why_verify_identity,0.99
+Why have I not received my PIN,get_physical_card,banking,train,pin_blocked,0.99
+there is a debit i dont recognize,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Does it cost anything to do currency exchanges?,exchange_charge,banking,train,exchange_rate,0.99
+Can you tell me which cards and currencies are supported?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,1.0
+How do you do currency exchanges?,exchange_rate,banking,train,exchange_rate,0.99
+how to i go about getting my virtual card,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I need my refund as soon as possible. What else do I have to do?,Refund_not_showing_up,banking,train,request_refund,0.99
+How to I switch my money for the money used in another country?,exchange_via_app,banking,train,exchange_rate,0.99
+My transfer isn't in,transfer_not_received_by_recipient,banking,train,transfer_not_received_by_recipient,0.99
+My Identity verification hasn't passed yet is it possible to use my account?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?,pending_transfer,banking,train,transfer_timing,0.99
+There was a transaction this morning that I'd like to reverse.,cancel_transfer,banking,train,cancel_transfer,0.99
+what is a virtual and how do i get one,getting_virtual_card,banking,train,getting_virtual_card,0.99
+Is American Express supported for adding funds?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Hey I thought transfers were free.  Why are you charging me?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+"I can't be sure, but I think that someone may be using my card.",compromised_card,banking,train,lost_or_stolen_card,0.99
+Is it possible to order a card?,order_physical_card,banking,train,order_physical_card,0.99
+"Can Google Pay be used for top up, please help?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I have a transaction showing up multiple times.,transaction_charged_twice,banking,train,declined_transfer,0.99
+I'm still waiting for my card.,card_arrival,banking,train,unable_to_verify_identity,0.99
+"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?",transfer_fee_charged,banking,train,error,0.0
+The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?,pending_transfer,banking,train,transfer_timing,0.99
+Does the exchange rate change each day for purchases? There is a different rate on my purchase.,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.,card_linking,banking,train,activate_my_card,0.99
+I need Australian dollars instead of UK currency.,exchange_via_app,banking,train,exchange_rate,0.99
+"I want to top up my account by a bank transfer, but will I be charged?",top_up_by_bank_transfer_charge,banking,train,top_up_by_card_charge,0.99
+My disposable virtual card isn't working.,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+there is money in my account that i didnt put there,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+Last week I put a cash deposit into my account and it is still isn't there.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+Is there an additional charge to exchange currencies?,exchange_charge,banking,train,exchange_charge,0.99
+I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?,direct_debit_payment_not_recognised,banking,train,error,0.0
+What if my top up didn't work?,top_up_failed,banking,train,top_up_failed,0.99
+I have a transfer waiting.,pending_transfer,banking,train,pending_transfer,0.99
+I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?,change_pin,banking,train,change_pin,0.99
+I don't know where the top-up verification code is.,verify_top_up,banking,train,top_up_verification_code_not_available,0.99
+I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?,direct_debit_payment_not_recognised,banking,train,declined_card_payment,0.99
+It looks like the exchange rates on my card payment are wrong,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+how much is the fee for topping by card,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+Where can I activate my card?,activate_my_card,banking,train,activate_my_card,0.99
+"Money was taken out without my consent,",cash_withdrawal_not_recognised,banking,train,wrong_amount_of_cash_received,0.99
+I am having trouble with the app recognizing me.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+my cash out is still pending,pending_cash_withdrawal,banking,train,pending_transfer,0.99
+How can I top up with Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+Why did my top-up not work?,top_up_failed,banking,train,top_up_failed,0.99
+"I lost my card, what do I do now?",lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+"I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.",card_linking,banking,train,activate_my_card,0.99
+Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.,pending_top_up,banking,train,top_up_failed,0.99
+Why am I being charged for getting cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+What is the process to get a new card when your old one expires?,card_about_to_expire,banking,train,card_about_to_expire,0.99
+I want to cancel a purchase,request_refund,banking,train,cancel_transfer,0.99
+My card needs to be activated asap,activate_my_card,banking,train,activate_my_card,0.99
+What are the reasons for my beneficiary not being allowed?,beneficiary_not_allowed,banking,train,beneficiary_not_allowed,0.99
+What fiat currencies are used for holdings?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Will I be charged a fee for topping up using a European card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+How come the ATM won't give me my money?,declined_cash_withdrawal,banking,train,contactless_not_working,0.99
+Can I deposit money using Apple Pay?,apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I bought something and already paid for it but now I don't see it.,reverted_card_payment?,banking,train,declined_transfer,0.99
+"My mother deposited a cheque into my account last week, why is it still not showing up?",balance_not_updated_after_cheque_or_cash_deposit,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How much is ok for me to top up with?,top_up_limits,banking,train,top_up_limits,0.99
+There's a card payment I didn't make,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Could you assist me in finding my lost card?,lost_or_stolen_card,banking,train,lost_or_stolen_card,0.99
+I got a new address and need to change my information.,edit_personal_details,banking,train,edit_personal_details,0.99
+There's a card payment with a name I don't recognize,card_payment_not_recognised,banking,train,card_payment_not_recognised,0.99
+When shipped to the US how long is delivery time?,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?,pending_card_payment,banking,train,payment_status_query,0.99
+I got charged two times for a transaction,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+I don't recognize this withdrawal on my statement,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+I am having problems with my physical card.,card_not_working,banking,train,card_not_working,0.99
+My card no longer works.,card_not_working,banking,train,card_not_working,0.99
+Why am I being charged extra when I withdrew money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Help me figure out why my transfer was declined,declined_transfer,banking,train,declined_transfer,0.99
+I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.,pending_top_up,banking,train,transfer_not_received_by_recipient,0.99
+I need to change my card PIN.,change_pin,banking,train,change_pin,0.99
+Why did it cost money to transfer funds?,transfer_fee_charged,banking,train,transfer_fee_charged,0.99
+Can I change my PIN without going to a bank branch?,change_pin,banking,train,change_pin,0.99
+How do I receive more physical cards,getting_spare_card,banking,train,order_physical_card,0.99
+Do I have to manually top-up my account each time or will it do it on its own?,automatic_top_up,banking,train,automatic_top_up,0.99
+It's been some time since refilled the top-up.,pending_top_up,banking,train,top_up_limits,0.99
+There is a direct debit payment that I did not make.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I topped-up my account, but I don't think it went through.",pending_top_up,banking,train,top_up_failed,0.99
+What is the reason that my top-up is still pending?,pending_top_up,banking,train,top_up_failed,0.99
+Can you tell me why I was charged to withdraw cash?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+There is a payment I don't recognise!,direct_debit_payment_not_recognised,banking,train,payment_not_recognised,0.99
+How can I top up my account with a cheque?,top_up_by_cash_or_cheque,banking,train,top_up_by_cheque,0.99
+Why was my ATM withdrawal cancelled?,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+Where is my PIN?,get_physical_card,banking,train,passcode_forgotten,0.99
+"top up google pay, is it possible?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+I would like to track the card you sent to me.,card_arrival,banking,train,card_arrival,0.99
+Can I have more disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Would I be able to refund an item?,request_refund,banking,train,request_refund,0.99
+Can you tell me where to go to get a disposable virtual card?,get_disposable_virtual_card,banking,train,get_disposable_virtual_card,0.99
+I have cancelled payments to this card.,reverted_card_payment?,banking,train,cancel_transfer,0.99
+I bought something that I need a refund for.,request_refund,banking,train,request_refund,0.99
+Is there a way to view the history on where my funds came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.,pending_card_payment,banking,train,failed_transfer,0.99
+I got cash and the exchange rate should have been different than it ended up being.,wrong_exchange_rate_for_cash_withdrawal,banking,train,error,0.0
+Is exchanging currencies a feature of the app?,exchange_via_app,banking,train,exchange_rate,0.99
+"I did not receive my purchase, how do I cancel it?",request_refund,banking,train,declined_transfer,0.99
+I was using a foreign currecy to make a payment and the applied the wrong rate.,card_payment_wrong_exchange_rate,banking,train,error,0.0
+Will it be possible to change from USD to GBP with this App?,exchange_via_app,banking,train,exchange_rate,0.99
+"I don't know what's wrong with my card, but it has not worked at multiple places today.",card_not_working,banking,train,card_not_working,0.99
+What is the max amount of top-ups?,top_up_limits,banking,train,top_up_limits,0.99
+I didn't get all the money I asked for,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I am unable to use my top-up on the app. Could you explain this to me?,top_up_reverted,banking,train,top_up_failed,0.99
+the exchange rate at which my card payment is at is wrong,card_payment_wrong_exchange_rate,banking,train,card_payment_wrong_exchange_rate,0.99
+I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives,top_up_failed,banking,train,top_up_limits,0.99
+Why haven't I been given a virtual card yet?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+I want to shut down my account as soon as possible.,terminate_account,banking,train,terminate_account,0.99
+I can't find the auto-top up option.,automatic_top_up,banking,train,automatic_top_up,0.99
+Which one are you?  Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+I made a bank transfer and the balance hasn't updated yet.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I know I'm getting a new card but would like know when I can expect to receive it.,card_arrival,banking,train,card_arrival,0.99
+Where are you getting your exchange rates from?,exchange_rate,banking,train,exchange_rate,0.99
+Do I get Visa or Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,1.0
+how does my statement get updated so i know when a refund will reflect on my balance,Refund_not_showing_up,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Which cards are accepted for topping up?,supported_cards_and_currencies,banking,train,topping_up_limits,0.99
+I could not get money from an ATM,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+My card payment didn't work,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+A transfer has to be cancelled.,cancel_transfer,banking,train,cancel_transfer,0.99
+Do you let me choose between Visa and Mastercard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Any charges applicable for new card?,contactless_not_working,banking,train,extra_charge_on_statement,0.99
+Tell me why my card payment has been declined.,declined_card_payment,banking,train,card_payment_wrong_exchange_rate,0.99
+My withdrawal from the ATM was cancelled.,declined_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Will a cheque suffice?,top_up_by_cash_or_cheque,banking,train,cash_withdrawal_not_recognised,0.99
+Make me understand why I am charged an extra fee when I use the ATM.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+I believe my top up has failed,top_up_failed,banking,train,top_up_failed,0.99
+How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move,pending_card_payment,banking,train,transfer_timing,0.99
+What should I do if I can't prove my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+How are the exchange rates for transfers calculated?,exchange_rate,banking,train,exchange_rate,0.99
+Why would a cash withdrawal be pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+Does the fee for exchange change?,card_payment_wrong_exchange_rate,banking,train,exchange_rate,0.99
+What is the age limit for an account?,age_limit,banking,train,age_limit,1.0
+What does it mean when a cash withdrawal is pending?,pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+$20 came out instead of $100,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I need a refund. This is not what i wanted.,request_refund,banking,train,request_refund,0.99
+Is there a limit to auto top?,automatic_top_up,banking,train,automatic_top_up_limits,0.99
+"While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?",change_pin,banking,train,change_pin,0.99
+What cash stations take this card?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+"My bank app said that I got cash from an ATM, but that's a mistake.",cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+tell me why I was charged more with my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I need my card soon.,card_delivery_estimate,banking,train,card_delivery_estimate,0.99
+What is the basis of your exchange rates?,exchange_rate,banking,train,exchange_rate,0.99
+"My card payment was reverted, why?",reverted_card_payment?,banking,train,reverted_card_payment,0.99
+A withdraw I tried to make at the ATM was declined I don't know why.,declined_cash_withdrawal,banking,train,declined_cash_withdrawal,0.99
+My identity hasn't been verified.  Can I use my account?,why_verify_identity,banking,train,unable_to_verify_identity,0.99
+I did a bank transfer and my balance isn't current.,balance_not_updated_after_bank_transfer,banking,train,balance_not_updated_after_bank_transfer,0.99
+What kind of money can I hold?,fiat_currency_support,banking,train,supported_cards_and_currencies,0.99
+Is there a fee for topping off a US card?,top_up_by_card_charge,banking,train,topping_up_limits,0.99
+Do I have an option between Visa and MasterCard?,visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+Where can i find my top-up verification code?,verify_top_up,banking,train,edit_personal_details,0.99
+Do you have any options to top up with a cheque on my account?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+What do I do if my card gets broken?,card_not_working,banking,train,card_not_working,0.99
+What do I do to lock my phone after losing it so my account isn't accessed,lost_or_stolen_phone,banking,train,lost_or_stolen_card,0.99
+What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?,virtual_card_not_working,banking,train,virtual_card_not_working,0.99
+I used an ATM and wanted to know why I was charged an extra fee.,cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+What was the extra charge for withdrawing money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.",declined_cash_withdrawal,banking,train,error,0.0
+What should I do if the atm eats my card?,card_swallowed,banking,train,card_swallowed,0.99
+Where can money withdrawals be made?,atm_support,banking,train,cash_withdrawal_not_recognised,0.99
+The wrong exchange rate was used for my cash withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+can my husband open an account and transfer money,receiving_money,banking,train,getting_virtual_card,0.99
+I can't enter my passcode.,passcode_forgotten,banking,train,passcode_forgotten,0.99
+"How long does it take to activate the card, as it does not look like its working?",activate_my_card,banking,train,card_not_working,0.99
+When will my account receive the money?,transfer_timing,banking,train,transfer_into_account,0.99
+I was charged more than once in a single transaction,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+"Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?",transaction_charged_twice,banking,train,request_refund,0.99
+I need to actuate my card.,activate_my_card,banking,train,activate_my_card,0.99
+What kind of fee is there to top-up my account?,top_up_by_bank_transfer_charge,banking,train,top_up_limits,0.99
+There is payment showing that I didn't do.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Why does it show that my transfer is still pending?,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why does it cost more to pay with my card?,card_payment_fee_charged,banking,train,exchange_charge,0.99
+I put some cash into my account but it's not displaying that on my balance.,balance_not_updated_after_cheque_or_cash_deposit,banking,train,error,0.0
+I am waiting for the money to enter my account. How long does it take?,transfer_timing,banking,train,transfer_timing,0.99
+My new card has not been delivered to my home yet. What is going on?,card_arrival,banking,train,card_arrival,0.99
+I messed up a transfer and need to reverse it.,cancel_transfer,banking,train,revert_card_payment?,0.99
+I just replaced my phone so do I have to make a new account?,lost_or_stolen_phone,banking,train,get_disposable_virtual_card,0.99
+Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why do some of my payments have fees?  I don't understand.,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?,declined_cash_withdrawal,banking,train,card_not_working,0.99
+Can you unblock my account?  I entered the PIN wrong.,pin_blocked,banking,train,pin_blocked,0.99
+I have to make more then a few disposable cards per day.,disposable_card_limits,banking,train,disposable_card_limits,0.99
+What amount can I top-up?,top_up_limits,banking,train,top_up_limits,0.99
+In which countries does your app work,country_support,banking,train,country_support,0.99
+"I no longer have my phone, what should I do?",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,0.99
+I believe my card payment has reverted,reverted_card_payment?,banking,train,reverted_card_payment,0.99
+Can I transfer my salary if its in GBP?,receiving_money,banking,train,country_support,0.99
+How do I delete an account?,terminate_account,banking,train,terminate_account,1.0
+I tried to do a transfer and it hasn't worked!,failed_transfer,banking,train,failed_transfer,0.99
+I do not recognize a direct debit payment that I see on my app,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+"I was wondering why my payment hasn't gone through yet, its been a while.",pending_card_payment,banking,train,unable_to_verify_identity,0.99
+Please send a new card; the ATM ate mine.,card_swallowed,banking,train,lost_or_stolen_card,0.99
+do I need to verify my identity before I can use my card?,why_verify_identity,banking,train,verify_my_identity,0.99
+What is the youngest age for an account?,age_limit,banking,train,age_limit,0.99
+What is my identification used for?,why_verify_identity,banking,train,verify_identity,0.99
+Can you help me with proving my identity?,unable_to_verify_identity,banking,train,verify_identity,0.99
+How can I fix my card if the contactless function didn't work this morning?,contactless_not_working,banking,train,card_not_working,0.99
+Is there a way to tell where the money came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+How to activate Google Pay for top up?,apple_pay_or_google_pay,banking,train,activate_my_card,0.99
+There is a direct debit charge on my account that I don't recognize.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+I just saw a fee on my account. When do these get charged?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Am I going to be charged for receiving  money?,top_up_by_bank_transfer_charge,banking,train,cash_withdrawal_charge,0.99
+"If there isn't a lot of money left, will it automatically top-up money?",automatic_top_up,banking,train,automatic_top_up,0.99
+I need a new PIN number.,pin_blocked,banking,train,change_pin,0.99
+The exchange rate for foreign ATM currency is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there an extra fee to exchange currencies?,exchange_charge,banking,train,extra_charge_on_statement,0.99
+Please list the countries you support.,country_support,banking,train,country_support,0.99
+My card is not able to be activated how do I get it to work?,activate_my_card,banking,train,activate_my_card,0.99
+Card payment didn't go through.,declined_card_payment,banking,train,card_payment_not_recognised,0.99
+There is no way for me to prove my identity.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+Top up not available in my wallet.,topping_up_by_card,banking,train,top_up_limits,0.99
+Where do my fund come from?,verify_source_of_funds,banking,train,why_verify_identity,0.99
+"If I order a new card, how much will it be and how long will it take me to get it?",card_about_to_expire,banking,train,order_physical_card,0.99
+Is my new bank card on the way and is there a way to track it?,card_arrival,banking,train,card_arrival,0.99
+"I don't want this account anymore, how do I delete it?",terminate_account,banking,train,terminate_account,0.99
+Is there any type of fee for currency exchange?,exchange_charge,banking,train,exchange_charge,0.99
+"My card info was stolen, what do I do?",compromised_card,banking,train,lost_or_stolen_card,0.99
+I am having a problem proving who I am,unable_to_verify_identity,banking,train,why_verify_identity,0.99
+"I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as ""pending"", it never changes, and now I'm thinking someone's hacked my account!",extra_charge_on_statement,banking,train,cash_withdrawal_charge,0.99
+I want to know how to transfer money with my credit card,topping_up_by_card,banking,train,transfer_into_account,0.99
+What are the benefits of a disposable card?,get_disposable_virtual_card,banking,train,extra_charge_on_statement,0.99
+is there a limit to top up,top_up_limits,banking,train,top_up_limits,0.99
+"My transfer is still pending, why?",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?",pending_card_payment,banking,train,error,0.0
+How do I see the source of my money?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+"I want to get a Visa and Mastercard, is it possible to get both from you?",visa_or_mastercard,banking,train,visa_or_mastercard,0.99
+after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?,direct_debit_payment_not_recognised,banking,train,error,0.0
+I forgot my passcode. Now what?,passcode_forgotten,banking,train,passcode_forgotten,0.99
+I was getting cash and the card got stuck inside,card_swallowed,banking,train,card_delivery_estimate,0.99
+My card shows a cash withdrawal I don't recognize.,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+The currency exchange rate was wrong for a purchase I made.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is the PIN separately delivered?,get_physical_card,banking,train,card_delivery_estimate,0.99
+"I withdrew some cash, when is it going to show?",pending_cash_withdrawal,banking,train,pending_cash_withdrawal,0.99
+I accidentally left my phone at the hotel so now I'm not able to use the app.,lost_or_stolen_phone,banking,train,error,0.0
+Can you tell me the restrictions for the disposable cards?,disposable_card_limits,banking,train,disposable_card_limits,0.99
+Please show me how my friend can send me money.,receiving_money,banking,train,receiving_money,0.99
+What flat currencies do you support for holding and exchange?,fiat_currency_support,banking,train,fiat_currency_support,0.99
+Why am I being charged to withdrawal money?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+I got charged a service fee on my account. Can it be waived since I didn't know about it before?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+"My phone was stolen, help!",lost_or_stolen_phone,banking,train,lost_or_stolen_phone,1.0
+Are their fee's for top ups?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+My exchange rate isn't correct.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+When will a transfer from the US post?,transfer_timing,banking,train,transfer_timing,0.99
+A payment shows up on the app that I never made.,card_payment_not_recognised,banking,train,declined_cash_withdrawal,0.99
+My transfer hasn't appeared yet,pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+Why did my payment go back to my account when I bought something?,reverted_card_payment?,banking,train,cash_withdrawal_not_recognised,0.99
+A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.,cancel_transfer,banking,train,cancel_transfer,0.99
+Why would a transfer to a beneficiary not go through?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+Will I receive all the money sent to my account by SEPA transfer?,top_up_by_bank_transfer_charge,banking,train,transfer_timing,0.99
+Could you please tell me why my purchases from this morning say payment is pending?,pending_card_payment,banking,train,pending_transfer,0.99
+Why has my transfer been declined?,declined_transfer,banking,train,declined_transfer,0.99
+"Instead of GBP, how do I exchange for AUD?",exchange_via_app,banking,train,exchange_rate,0.99
+I think someone may be using my card.,compromised_card,banking,train,card_not_working,0.99
+Is it possible for a friend to personally send me a payment?,receiving_money,banking,train,contactless_not_working,0.99
+Where can I find my fund information?,verify_source_of_funds,banking,train,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why won't the ATM let me withdraw money?,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is there a way to use a cheque to top up my account?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+How is this transfer supposed to work? It's not working for me.,failed_transfer,banking,train,unable_to_verify_identity,0.99
+"When I received my cash, the exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there a way to see where my money originally came from?,verify_source_of_funds,banking,train,verify_source_of_funds,0.99
+When will my transfer from the US get here?,transfer_timing,banking,train,transfer_timing,0.99
+What are the currencies and cards that are supported with my account?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+What happens when I am charged twice?,transaction_charged_twice,banking,train,transaction_charged_twice,0.99
+My latest transfer seems to be missing.,balance_not_updated_after_bank_transfer,banking,train,pending_transfer,0.99
+How do I auto top-up?,automatic_top_up,banking,train,automatic_top_up,0.99
+Can you explain to me why a top-up would still be pending?,pending_top_up,banking,train,top_up_limits,0.99
+How fast are transfers from Europe?,transfer_timing,banking,train,transfer_timing,0.99
+Why did my card payment get declined?,declined_card_payment,banking,train,declined_card_payment,0.99
+Why won't my card work.,card_not_working,banking,train,card_not_working,0.99
+How do I find my new pin?,get_physical_card,banking,train,change_pin,0.99
+I can't see a transfer to my account I made.,balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+What are the various currencies and cards that you offer support for?,supported_cards_and_currencies,banking,train,supported_cards_and_currencies,0.99
+Will I be charged a fee to top up using a debit or credit card?,top_up_by_card_charge,banking,train,top_up_by_card_charge,0.99
+When will the transaction be done?,transfer_not_received_by_recipient,banking,train,transfer_timing,0.99
+"I should only have one charge, but it shows two.",transaction_charged_twice,banking,train,cash_withdrawal_charge,0.99
+When I purchased a product in another country the currency exchange was incorrect.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+The cash deposit I made this morning has not been credited to my account,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+I want to do a cash deposit to top up. How do I do this?,top_up_by_cash_or_cheque,banking,train,top_up_by_cash_or_cheque,0.99
+I transfered my balance a while back.  Why doesn't my account reflect this?,balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+"Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.",balance_not_updated_after_bank_transfer,banking,train,unable_to_verify_identity,0.99
+"Help me please, My Apple Pay American Express top up does not work.",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"When I withdrew my money, why was there an extra charge?",cash_withdrawal_charge,banking,train,extra_charge_on_statement,0.99
+A fee that shouldn't be there is there after using my card!,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+I want a refund for an item,request_refund,banking,train,request_refund,0.99
+I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.,cash_withdrawal_not_recognised,banking,train,error,0.0
+"I need a second card, can I have more than one?",getting_spare_card,banking,train,get_spare_card,0.99
+I paid with my card and was charged extra,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Are there any charges for topping up my card?,top_up_by_card_charge,banking,train,top_up_limits,0.99
+What is the closest ATM?,atm_support,banking,train,oos,0.99
+When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?,declined_cash_withdrawal,banking,train,error,0.0
+Is there a way to order a virtual card on the website?,getting_virtual_card,banking,train,order_physical_card,0.99
+I bought an item at the wrong exchange rate.,card_payment_wrong_exchange_rate,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?",transfer_fee_charged,banking,train,cash_withdrawal_not_recognised,0.99
+Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?,failed_transfer,banking,train,failed_transfer,0.99
+I think the exchange rate for my for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,train,wrong_exchange_rate_for_cash_withdrawal,0.99
+I see a strange payment in my account.,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+My card was declined at a restaurant today and I don't know what the problem is.,card_not_working,banking,train,card_not_working,0.99
+Why has my top-up been denied?,top_up_failed,banking,train,top_up_failed,0.99
+What happened to my top-up? I think it was cancelled.,top_up_reverted,banking,train,top_up_failed,0.99
+what documentation do I need for the identity check?,verify_my_identity,banking,train,why_verify_identity,0.99
+My card didn't go through.  It doesn't make sense.  You told me that everything was ok.,declined_card_payment,banking,train,error,0.0
+Why do you need me to do an identity check?,why_verify_identity,banking,train,why_verify_identity,0.99
+I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?,request_refund,banking,train,error,0.0
+Which countries are you available in?,country_support,banking,train,country_support,0.99
+What's the process for exchanges?,exchange_rate,banking,train,exchange_rate,0.99
+Someone might be using my card that is not me.,compromised_card,banking,train,lost_or_stolen_card,0.99
+Why was an extra charge added when I used my card?,card_payment_fee_charged,banking,train,extra_charge_on_statement,0.99
+Does the card you sent have a tracking number?,card_arrival,banking,train,card_arrival,0.99
+Will I be charged for adding money using an international card?,top_up_by_card_charge,banking,train,extra_charge_on_statement,0.99
+I need a refund on a direct debit that shows in the app because I did not make it.,direct_debit_payment_not_recognised,banking,train,error,0.0
+Why would I get a decline message in a transfer?,declined_transfer,banking,train,declined_transfer,0.99
+I have a charge I did not make.,card_payment_not_recognised,banking,train,declined_card_payment,0.99
+How long will it take the money to appear in my account?,transfer_timing,banking,train,transfer_timing,0.99
+How long do I have to wait until the transferred money shows up?,balance_not_updated_after_bank_transfer,banking,train,transfer_timing,0.99
+"When will I get a new card when I order it, and how much will it cost.",card_about_to_expire,banking,train,order_physical_card,0.99
+My PIN has been blocked.,pin_blocked,banking,train,pin_blocked,0.99
+"I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?",apple_pay_or_google_pay,banking,train,error,0.0
+I am trying to complete a transfer but I keep getting an error message.,beneficiary_not_allowed,banking,train,failed_transfer,0.99
+What happens when a beneficiary can't receive my transfer?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+I want one of the virtual cards!,getting_virtual_card,banking,train,getting_virtual_card,0.99
+how do i add money from my amex card to top up,supported_cards_and_currencies,banking,train,top_up_by_card,0.99
+"i put in money for vacation and its not showing. i need that money today, how long will it take",pending_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I completed a transfer that isn't showing up on my account.,balance_not_updated_after_bank_transfer,banking,train,transfer_not_received_by_recipient,0.99
+"When my card expires soon, how fast is the replacement card sent and what are the costs?",card_about_to_expire,banking,train,card_about_to_expire,0.99
+Why are there multiple transactions showing for one purchase?,transaction_charged_twice,banking,train,multiple_transactions_showing_for_one_purchase,0.99
+Where can I go to get my PIN unblocked?,pin_blocked,banking,train,pin_blocked,0.99
+"In regards to top-ups, can I do them via Google Pay?",apple_pay_or_google_pay,banking,train,apple_pay_or_google_pay,0.99
+"I enetered the wrong information, I need my account unblocked How do I do that?",pin_blocked,banking,train,pin_blocked,0.99
+I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.,declined_card_payment,banking,train,error,0.0
+My statement is showing I was Charged a dollar and I am not sure why.,extra_charge_on_statement,banking,train,cash_withdrawal_not_recognised,0.99
+What is the length of time for one of these items to come to the U.S?,card_delivery_estimate,banking,train,country_support,0.85
+How do I know if i need a disposable card?,get_disposable_virtual_card,banking,train,getting_disposable_virtual_card,0.99
+"May I reactivate my card? I previously reported it lost, but have now found it safe and sound.",card_linking,banking,train,lost_or_stolen_card,0.99
+I made a card payment which is showing me pending.,pending_card_payment,banking,train,pending_transfer,0.99
+Tell me what ATMs take this card.,atm_support,banking,train,atm_support,0.99
+"One of my card payments, I don't recognise the name of the merchant.",card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+Why isn't my deposit showing up?,balance_not_updated_after_cheque_or_cash_deposit,banking,train,cash_withdrawal_not_recognised,0.99
+Why is there an extra charge of 1 dollar on my statement?,extra_charge_on_statement,banking,train,extra_charge_on_statement,0.99
+I would like to cancel my purchase.,request_refund,banking,train,declined_transfer,0.99
+I will be traveling and want money to be added automatically in certain intervals. Is this possible?,automatic_top_up,banking,train,automatic_top_up,0.99
+"I going to be traveling, can I set up auto top-up if I run low on money?",automatic_top_up,banking,train,automatic_top_up,0.99
+I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me,Refund_not_showing_up,banking,train,error,0.0
+I'd like to open an account for my children. How can I do that?,age_limit,banking,train,order_physical_card,0.99
+Which documents do I need for this identity check?,verify_my_identity,banking,train,verify_identity,0.99
+Where are the virtual cards?,getting_virtual_card,banking,train,getting_virtual_card,0.99
+There is a Direct Debit that looks suspicious.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+Do currency exchanges cost extra?,exchange_charge,banking,train,exchange_charge,0.99
+I have a card payment I didn't make,card_payment_not_recognised,banking,train,card_payment_wrong_exchange_rate,0.99
+I would like to terminate my account.,terminate_account,banking,train,terminate_account,0.99
+What's going on? My card wont accept any transactions.,card_not_working,banking,train,card_not_working,0.99
+Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+Why was I not able to complete my transfer?,failed_transfer,banking,train,unable_to_verify_identity,0.99
+"I may need to exchange my USD for GBP, can your app do that?",exchange_via_app,banking,train,exchange_rate,0.99
+Hey there's a fee for a transfer on my account.  Why?!,transfer_fee_charged,banking,train,extra_charge_on_statement,0.99
+How can I solve my issue with holding multiple currencies?,fiat_currency_support,banking,train,exchange_rate,0.99
+There is a payment that I made that hasn't gone through yet.,pending_card_payment,banking,train,transfer_not_received_by_recipient,0.99
+"I need a new card, my old card is expiring.",card_about_to_expire,banking,train,card_about_to_expire,0.99
+How long are deliveries to the US?,card_delivery_estimate,banking,train,oos,0.99
+I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?,pending_transfer,banking,train,error,0.0
+How can I switch on my new card?,activate_my_card,banking,train,activate_my_card,0.99
+What does a pending cash withdrawal mean?,pending_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+I'm in China and need a new card. Please help.,card_about_to_expire,banking,train,order_physical_card,0.99
+I was declined a transfer,declined_transfer,banking,train,declined_transfer,0.99
+I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?,change_pin,banking,train,change_pin,0.99
+Why am I being charged for withdrawing cash but haven't in the past?,cash_withdrawal_charge,banking,train,cash_withdrawal_charge,0.99
+My refund has not yet been credited on my statement,Refund_not_showing_up,banking,train,Refund_not_showing_up,0.99
+Why do i have to verify my top-up card?,verify_top_up,banking,train,verify_top_up,0.99
+Do I have a limit to the number of top-ups per day?,top_up_limits,banking,train,top_up_limits,0.99
+How is top-up verified?,verify_top_up,banking,train,verify_top_up,0.99
+What is this cash withdrawal on my statement?,cash_withdrawal_not_recognised,banking,train,cash_withdrawal_not_recognised,0.99
+What type of ID do you accept?,verify_my_identity,banking,train,verify_identity,0.99
+beneficiary transfer problems?,beneficiary_not_allowed,banking,train,transfer_not_received_by_recipient,0.99
+The amount of cash I received was not the full amount,wrong_amount_of_cash_received,banking,train,wrong_amount_of_cash_received,0.99
+I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.,declined_cash_withdrawal,banking,train,cash_withdrawal_not_recognised,0.99
+Is it possible to exchange currencies?,exchange_via_app,banking,train,exchange_rate,0.99
+Can I add a card that I just found (again) to the app?,card_linking,banking,train,order_physical_card,0.99
+What is taking so long on my transfer from the US?,transfer_timing,banking,train,transfer_not_received_by_recipient,0.99
+How do i receive a physical card?,order_physical_card,banking,train,order_physical_card,0.99
+Why did the bank reject my transfer?,failed_transfer,banking,train,transfer_not_received_by_recipient,0.99
+I have a direct debit on my records that is strange and I need help.,direct_debit_payment_not_recognised,banking,train,direct_debit_payment_not_recognised,0.99
+The app failed to verify my id.,unable_to_verify_identity,banking,train,unable_to_verify_identity,0.99
+I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me,Refund_not_showing_up,banking,train,declined_refund,0.99
+I lost my phone.  What do I do to block someone else from using my account?,lost_or_stolen_phone,banking,train,pin_blocked,0.99
+"If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.",unable_to_verify_identity,banking,train,verify_my_identity,0.99
+Can I auto-top up?  How do I do it?,automatic_top_up,banking,train,automatic_top_up,0.99
+Please send my refund now.,Refund_not_showing_up,banking,train,request_refund,0.99
+If I want to can I set up a new PIN?,change_pin,banking,train,change_pin,0.99
+I don't have a PIN at this point.,get_physical_card,banking,train,change_pin,0.99
+I accidentally made a payment to a wrong account. What should I do?,cancel_transfer,banking,train,declined_card_payment,0.99
+Will my pin number be sent with my card?,get_physical_card,banking,train,card_delivery_estimate,0.99
+Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.,beneficiary_not_allowed,banking,dev,error,0.0
+How did you guys get your exchange rate?,exchange_rate,banking,dev,exchange_rate,0.99
+I am still waiting on my card?,card_arrival,banking,dev,pending_transfer,0.99
+Why is the purchase I made this morning still pending?,pending_card_payment,banking,dev,pending_transfer,0.99
+I made a mistake and need to cancel a transfer.,cancel_transfer,banking,dev,cancel_transfer,0.99
+How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...,wrong_amount_of_cash_received,banking,dev,error,0.0
+I think a fee was applied for paying with a card.,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+How long does it take for a cash withdrawal to show?,pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+"I attempted a transfer, but it failed.",failed_transfer,banking,dev,failed_transfer,0.99
+How do you decide what the exchange rates are?,exchange_rate,banking,dev,exchange_rate,0.99
+what steps do i do to get a real card,order_physical_card,banking,dev,order_physical_card,0.99
+Fees for currency exchange,exchange_charge,banking,dev,exchange_rate,0.99
+Is it possible to obtain both a Visa and a Mastercard from you?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+why was a extra fee added to my account for transfer ?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I am not happy with your company. Please delete my account asap.,terminate_account,banking,dev,terminate_account,0.99
+Why did I not get the amount I specified at the ATM?,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+Why can't I withdraw cash from this ATM?,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+Am I able to get both a Visa and MasterCard from you?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+I am not satisfied with your company.  Close my account.,terminate_account,banking,dev,terminate_account,0.99
+How can I exchange currencies in the app?,exchange_via_app,banking,dev,exchange_via_app,1.0
+How do I modify my account details?,edit_personal_details,banking,dev,edit_personal_details,0.99
+Will I be fined for topping up by transfer?,top_up_by_bank_transfer_charge,banking,dev,top_up_limits,0.99
+"I want to top up by card, what do you support?",supported_cards_and_currencies,banking,dev,topping_up_by_card,0.99
+Tell me how to renew my new card?,activate_my_card,banking,dev,activate_my_card,0.99
+The card can be used at which ATMs?,atm_support,banking,dev,atm_support,0.99
+Can i choose a specific delivery date?,card_delivery_estimate,banking,dev,card_delivery_estimate,0.99
+want to know where funds come from,verify_source_of_funds,banking,dev,why_verify_identity,0.99
+"My card isn't working at all, I need assistance. It's really frustrating.",card_not_working,banking,dev,card_not_working,0.99
+"My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?",card_not_working,banking,dev,card_payment_wrong_exchange_rate,0.99
+Why was I charged $1 in a transaction?,extra_charge_on_statement,banking,dev,wrong_amount_of_cash_received,0.99
+"Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.",declined_transfer,banking,dev,error,0.0
+Can I add money to top up my account via a bank transfer?,transfer_into_account,banking,dev,top_up_by_bank_transfer_charge,0.99
+"I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?",top_up_reverted,banking,dev,crypto_top_up_not_working,0.99
+Where do you get those exchange rates?,exchange_rate,banking,dev,exchange_rate,0.99
+The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.,reverted_card_payment?,banking,dev,request_refund,0.99
+How do I sign up for a card if I'm in America?,country_support,banking,dev,country_support,0.99
+Can I get spare cards?,getting_spare_card,banking,dev,getting_spare_card,0.99
+I've transferred money into my account but the balance is the same,balance_not_updated_after_bank_transfer,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"I haven't received my transfer funds yet, where are they?",pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+I want to change my account details.,edit_personal_details,banking,dev,change_pin,0.99
+I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?,transfer_not_received_by_recipient,banking,dev,error,0.0
+"My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?",pending_card_payment,banking,dev,pending_transfer,0.99
+There is a payment with my card which i definitely did not make by me .Never seen that it before.,card_payment_not_recognised,banking,dev,error,0.0
+How much will I be charged for exchanging foreign currency,exchange_charge,banking,dev,exchange_rate,0.99
+I have lost my credit card in the ATM!,card_swallowed,banking,dev,lost_or_stolen_card,0.99
+I recently made a transfer that I would like to cancel,cancel_transfer,banking,dev,cancel_transfer,0.99
+My card needs to be topped up.,topping_up_by_card,banking,dev,top_up_limits,0.99
+Why was I denied the option to transfer money to a selected beneficiary?,beneficiary_not_allowed,banking,dev,declined_transfer,0.99
+"I live in the EU, can I get one of your cards?",country_support,banking,dev,country_support,0.99
+Can I use this app for both USD and GBP?,exchange_via_app,banking,dev,fiat_currency_support,0.99
+What do I need to see my source of money?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.,declined_cash_withdrawal,banking,dev,card_not_working,0.99
+Why does my transfer say it is pending?,pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+"Someone withdrew money from my account, and it wasn't me.",cash_withdrawal_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+How do I shut down my account and get out of this company?,terminate_account,banking,dev,terminate_account,0.99
+How long do I have  to wait for my transaction to be completed?,transfer_not_received_by_recipient,banking,dev,transfer_timing,0.99
+Will you be able to exchange to EUR?,fiat_currency_support,banking,dev,exchange_rate,0.99
+"Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?",cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+How can many disposable cards can I have per day?,disposable_card_limits,banking,dev,extra_charge_on_statement,0.99
+Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?,exchange_rate,banking,dev,exchange_rate,0.99
+I want to use a payment card to top up my account. How can I do this?,supported_cards_and_currencies,banking,dev,top_up_by_card,0.99
+I can't get the card itself to work.,card_not_working,banking,dev,card_not_working,0.99
+I want a refund on the things i bought,request_refund,banking,dev,request_refund,0.99
+"In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?",transaction_charged_twice,banking,dev,error,0.0
+"I made a card payment, but it has been declined?",declined_card_payment,banking,dev,card_payment_wrong_exchange_rate,0.99
+What are the fees for using transfer to top off my account?,top_up_by_bank_transfer_charge,banking,dev,transfer_fee_charged,0.99
+Do you have an auto-top function and how do I use it if so?,automatic_top_up,banking,dev,automatic_top_up,0.99
+How can I find an ATM that accepts this card?,atm_support,banking,dev,atm_support,0.99
+"I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?",declined_transfer,banking,dev,error,0.0
+"I have the cash already, my account still shows up as pending.  How can my account be still pending?",pending_cash_withdrawal,banking,dev,error,0.0
+Do you know when the withdrawal will show?,pending_cash_withdrawal,banking,dev,withdrawal_not_recognised,0.99
+How much can I top up on my card?,top_up_limits,banking,dev,top_up_limits,0.99
+Is topping up unlimited?,top_up_limits,banking,dev,top_up_limits,0.99
+Can you tell me what I need to do to have my pin changed?,change_pin,banking,dev,change_pin,0.99
+what is this extra charge for a withdrawal?,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+how to recover my passcode,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+"The transfer finally worked, but how long does it stay pending?",pending_transfer,banking,dev,transfer_timing,0.99
+Where do I go to unblock my PIN?,pin_blocked,banking,dev,passcode_forgotten,0.99
+Why did my credit card get declined for top up?,top_up_failed,banking,dev,top_up_failed,0.99
+A transfer was not allowed to an account.,beneficiary_not_allowed,banking,dev,declined_transfer,0.99
+Payment I did not make.,card_payment_not_recognised,banking,dev,unable_to_verify_identity,0.99
+I couldn't pay with card in a shop,declined_card_payment,banking,dev,card_not_working,0.99
+I was trying to top up my account and it isn't working,top_up_failed,banking,dev,top_up_failed,0.99
+Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?,Refund_not_showing_up,banking,dev,request_refund,0.99
+Do I need to use a limit on top-ups?,top_up_limits,banking,dev,top_up_limits,0.99
+How can I find out why my transfer didn't go through?,failed_transfer,banking,dev,unable_to_verify_identity,0.99
+I made a card payment but it didn't work. Why not?,declined_card_payment,banking,dev,card_payment_wrong_exchange_rate,0.99
+How much is it to use my US debit or credit card to top up?,top_up_by_card_charge,banking,dev,exchange_rate,0.99
+Do you support direct deposits from my employer?,receiving_money,banking,dev,direct_debit_payment_not_recognised,0.99
+My wallet is empty even though I topped it up an hour ago.,topping_up_by_card,banking,dev,transfer_not_received_by_recipient,0.99
+I haven't received my PIN yet. Do I need to get it from you?,get_physical_card,banking,dev,change_pin,0.99
+Can I top up my balance with a cheque?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,1.0
+How long does it take for me to get my new card?,card_arrival,banking,dev,card_arrival,0.99
+"Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so I would like to see why it did that please.",reverted_card_payment?,banking,dev,card_payment_wrong_exchange_rate,0.99
+I see a direct debit payment on my statement that wasn't me,direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+Can I have another card in addition to my first one?,getting_spare_card,banking,dev,order_physical_card,0.99
+I'm not certain my top-up went through yet.,pending_top_up,banking,dev,top_up_failed,0.99
+can I link a card of yours I already have?,card_linking,banking,dev,card_linking,0.99
+How much would I be charged for a transfer?,top_up_by_bank_transfer_charge,banking,dev,transfer_fee_charged,0.99
+My pin isn't here yet,get_physical_card,banking,dev,passcode_forgotten,0.99
+My card wants to be topped what do you guys support?,supported_cards_and_currencies,banking,dev,top_up_limits,0.99
+I am having trouble transferring money to a beneficiery.,beneficiary_not_allowed,banking,dev,declined_transfer,0.99
+Where did my extra fee for the transfer come from?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.,cancel_transfer,banking,dev,error,0.0
+Why have I been charged an extra pound?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+Salary in GBP has been received. Does it need to be configured into another place?,receiving_money,banking,dev,exchange_rate,0.99
+Give me a refund,request_refund,banking,dev,request_refund,0.99
+Do i have to top-up with my credit card before I can transfer?,topping_up_by_card,banking,dev,transfer_into_account,0.99
+Can you do exchanges of EUR?,fiat_currency_support,banking,dev,exchange_rate,0.99
+Why can't I transfer to another account?,beneficiary_not_allowed,banking,dev,transfer_into_account,0.99
+What is the process for activating my card and using it?,activate_my_card,banking,dev,activate_my_card,0.99
+Why can't I see my top up?,topping_up_by_card,banking,dev,top_up_failed,0.99
+There's a payment showing in the app today even though I have not used my card at all. I want a refund.,direct_debit_payment_not_recognised,banking,dev,error,0.0
+Is the ATM broken? I can't get cash from it.,declined_cash_withdrawal,banking,dev,contactless_not_working,0.99
+How can I check to see where my funds come from?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+I punched in the wrong pin too many times and I'm locked out.,pin_blocked,banking,dev,pin_blocked,0.99
+How to receive virtual card?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?,Refund_not_showing_up,banking,dev,request_refund,0.99
+what is this extra charge with my purchase?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+What countries are you issuing cards for?,country_support,banking,dev,country_support,1.0
+How do I get the passcode reset?,passcode_forgotten,banking,dev,change_pin,0.99
+I am still waiting for a the cash I deposited this morning,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,pending_cash_withdrawal,0.99
+Do you have a limit for someone's age?,age_limit,banking,dev,age_limit,0.99
+"Change of location, need to change details",edit_personal_details,banking,dev,edit_personal_details,0.99
+How can I make my card ready to use?,activate_my_card,banking,dev,activate_my_card,0.99
+How do you top up with a cheque?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+Why did I get less from the ATM?,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+I wish to cancel a transfer,cancel_transfer,banking,dev,cancel_transfer,1.0
+Please explain to me how to know where my funds are from.,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+Can I order a card please?,order_physical_card,banking,dev,order_physical_card,0.99
+What are the steps to change my PIN to something else?,change_pin,banking,dev,change_pin,0.99
+What is the Top up rate charge for using a card in the US?,top_up_by_card_charge,banking,dev,top_up_limits,0.99
+Which ATMs accept this bill of fare ?,atm_support,banking,dev,country_support,0.99
+why hasn't my virtual card come yet?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+How is my money transferred to the account,transfer_into_account,banking,dev,transfer_into_account,0.99
+I'm still waiting for my new card.,card_arrival,banking,dev,card_arrival,0.99
+How long does it take to receive my card?,card_delivery_estimate,banking,dev,card_arrival,0.99
+Will you guys charge me for topping up by transfer?,top_up_by_bank_transfer_charge,banking,dev,topping_up_by_card_charge,0.99
+What is taking so long with my top up?,pending_top_up,banking,dev,top_up_limits,0.99
+can I choose delivery times to suite me?,card_delivery_estimate,banking,dev,card_delivery_estimate,0.99
+"Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.",Refund_not_showing_up,banking,dev,request_refund,0.99
+What's the tracking on the card you sent?,card_arrival,banking,dev,card_arrival,0.99
+Which flat currencies are supported for holding and exchange?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+What should I do if I think someone is using my card without my permission?,compromised_card,banking,dev,declined_card_payment,0.99
+How can I transfer money to a beneficiary?,beneficiary_not_allowed,banking,dev,transfer_into_account,0.99
+Why would the app deny my top-up?,top_up_failed,banking,dev,top_up_failed,0.99
+I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?,transfer_not_received_by_recipient,banking,dev,error,0.0
+How long will a transaction to a friend take?,transfer_not_received_by_recipient,banking,dev,transfer_timing,0.99
+I have a new email.,edit_personal_details,banking,dev,edit_personal_details,0.99
+Can you provide me a disposable virtual card?,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,1.0
+Can I change my pin through the app?,change_pin,banking,dev,change_pin,0.99
+"I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.",transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+What needs to be done to activate and use a card?,activate_my_card,banking,dev,activate_my_card,0.99
+How long will this transfer from europe take?,transfer_timing,banking,dev,transfer_timing,0.99
+"My PIN has been blocked, what should I do?",pin_blocked,banking,dev,pin_blocked,0.99
+How can I get my PIN unblocked?,pin_blocked,banking,dev,pin_blocked,1.0
+How long does a check take to show up in the account balance?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I made a mistake and performed a transaction on the wrong account!,cancel_transfer,banking,dev,declined_transfer,0.99
+"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?",top_up_failed,banking,dev,top_up_failed,0.99
+Why was I charged twice for the same transaction?,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+"Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.",pending_transfer,banking,dev,error,0.0
+How would I go about getting a physical card to use in stores?,order_physical_card,banking,dev,get_physical_card,0.99
+"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?",top_up_reverted,banking,dev,error,0.0
+I might have been charged on my debit statement by fraud.,direct_debit_payment_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+I didn't get my card back from the ATM.,card_swallowed,banking,dev,lost_or_stolen_card,0.99
+Why was the wrong rate applied when I bought something in a different currency?,card_payment_wrong_exchange_rate,banking,dev,exchange_rate,0.99
+A payment I didn't do shows in my app,card_payment_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+How much is the charge to top up via credit card?,top_up_by_card_charge,banking,dev,top_up_by_card_charge,0.99
+"Do you hold money and if so, what currencies do you accept?",fiat_currency_support,banking,dev,fiat_currency_support,0.99
+There is a withdrawal in my account I didn't make.,cash_withdrawal_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+Why am I still not able to see the money I deposited a week ago? This is urgent!!,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,unable_to_verify_identity,0.99
+Where is the closest ATM I can use?,atm_support,banking,dev,atm_support,0.99
+I heard you have virtual cards. How do I get one?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+Where do I find PIN for my card?,pin_blocked,banking,dev,change_pin,0.99
+I don't think I should have been charged a fee to use my card.,card_payment_fee_charged,banking,dev,card_payment_fee_charged,0.99
+What are the fees imposed when I make a transaction?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+Explain to me how to verify the top-up card.,verify_top_up,banking,dev,verify_top_up,0.99
+I keep being asked to verify my identity. Is this normal?,why_verify_identity,banking,dev,unable_to_verify_identity,0.99
+I need to find out where the card is that I ordered.,card_arrival,banking,dev,order_physical_card,0.99
+I am still waiting for a transfer I did,balance_not_updated_after_bank_transfer,banking,dev,pending_transfer,0.99
+"I was charged a fee for the transfer, but can you tell me why?",transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+Why hasn't my top-up finished pending yet?,pending_top_up,banking,dev,transfer_not_received_by_recipient,0.99
+I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.,cancel_transfer,banking,dev,error,0.0
+"I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?",request_refund,banking,dev,error,0.0
+When are cards shipped?,card_delivery_estimate,banking,dev,card_delivery_estimate,0.99
+The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?,declined_cash_withdrawal,banking,dev,declined_cash_withdrawal,0.99
+How high is the exchange fee?,exchange_charge,banking,dev,exchange_rate,0.99
+My ATM withdrawal is taking forever,pending_cash_withdrawal,banking,dev,pending_cash_withdrawal,0.99
+How do I get a card if I live in the US?,country_support,banking,dev,country_support,0.99
+"I topped up recently and saw the money go through, but now it's just gone? What's going on",top_up_reverted,banking,dev,top_up_failed,0.99
+Why was I charged an extra fee from the ATM?,cash_withdrawal_charge,banking,dev,extra_charge_on_statement,0.99
+Which fiat currencies are supported by you?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.,Refund_not_showing_up,banking,dev,request_refund,0.99
+how do the cards work?,get_disposable_virtual_card,banking,dev,card_linking,0.99
+How do I get extra cards?,getting_spare_card,banking,dev,topping_up_limits,0.99
+how do I link an old card?,card_linking,banking,dev,card_linking,0.99
+How would I change my details?,edit_personal_details,banking,dev,edit_personal_details,0.99
+My card is missing!  Help!,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+What does it mean if my cash withdrawal does not show up properly?,pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+lost my card in atm,card_swallowed,banking,dev,lost_or_stolen_card,1.0
+How do I replace a card that's going to expire?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+Not sure what my password is.,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+Can someone help with my passcode?,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+How does it work when I transfer money into my account?,transfer_into_account,banking,dev,transfer_into_account,0.99
+What currencies and cards do you support?,supported_cards_and_currencies,banking,dev,supported_cards_and_currencies,0.99
+Can it specifically be delivered on a certain date?,card_delivery_estimate,banking,dev,order_physical_card,0.99
+"My refund has not arrived, and I am unsure why. Who do I contact?",Refund_not_showing_up,banking,dev,request_refund,0.99
+My app shows a payment I didn't make,card_payment_not_recognised,banking,dev,card_payment_wrong_exchange_rate,0.99
+I see cash in my app but I did not get it.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Why hasn't my refund been appiled to my account?,Refund_not_showing_up,banking,dev,request_refund,0.99
+I had a dollar charged to my account that's still pending and wanted to know what the charge is for?,extra_charge_on_statement,banking,dev,cash_withdrawal_not_recognised,0.99
+Why isn't the transferred money there?,balance_not_updated_after_bank_transfer,banking,dev,unable_to_verify_identity,0.99
+I can't make purchases with my virtual card.,virtual_card_not_working,banking,dev,virtual_card_not_working,0.99
+What proof of identification is needed?,verify_my_identity,banking,dev,verify_identity,0.99
+Please help me!  My physical card isn't working right.,card_not_working,banking,dev,card_not_working,0.99
+There are duplicate transactions on my account,transaction_charged_twice,banking,dev,duplicate_transactions,0.99
+How can I find your exchange rates?,exchange_rate,banking,dev,exchange_rate,0.99
+Did I not get my refund? I don't see it.,Refund_not_showing_up,banking,dev,request_refund,0.99
+"Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.",unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+Why on earth do you need so much personal id info from me?,why_verify_identity,banking,dev,why_verify_identity,0.99
+How do I activate auto top-up when traveling?,automatic_top_up,banking,dev,automatic_top_up,0.99
+Why is my 'top up' not showing up in my wallet?,topping_up_by_card,banking,dev,top_up_failed,0.99
+"I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.",declined_card_payment,banking,dev,error,0.0
+"For some reason, I'm unable to transfer funds.",beneficiary_not_allowed,banking,dev,transfer_not_received_by_recipient,0.99
+Help!  The app has an ATM withdrawl that I didn't make.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+"I received a fee for obtaining cash, is this correct?",cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+Can I transfer money using the SWIFT service?,top_up_by_bank_transfer_charge,banking,dev,transfer_into_account,0.99
+How many transactions can be made with a disposable card?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+How long does it take for the money to show up in my account?,transfer_timing,banking,dev,transfer_timing,0.99
+I have used all of my PIN tries. What should I do now?,pin_blocked,banking,dev,passcode_forgotten,0.99
+Will my other US credit card be accepted?,supported_cards_and_currencies,banking,dev,card_acceptance,0.99
+Which currencies do you handle?,supported_cards_and_currencies,banking,dev,fiat_currency_support,0.99
+I don't recognize this payment,card_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+Which merchants accept my card?,card_acceptance,banking,dev,card_acceptance,0.99
+is it ok if i use both visa and mastercard,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+How do I get my card PIN?,get_physical_card,banking,dev,change_pin,0.99
+"For the identity check, do I need any kind of documentation?",verify_my_identity,banking,dev,why_verify_identity,0.99
+Do you need to know my first and last name?,why_verify_identity,banking,dev,verify_my_identity,0.99
+How do I take a block off my card?,pin_blocked,banking,dev,card_not_working,0.99
+How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move,pending_card_payment,banking,dev,error,0.0
+"I moved, can I edit my personal details?",edit_personal_details,banking,dev,edit_personal_details,0.99
+Which fiat currencies are supported?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+My refund isn't showing up on my statement.,Refund_not_showing_up,banking,dev,request_refund,0.99
+There is  a charge I don't recognize.,card_payment_not_recognised,banking,dev,extra_charge_on_statement,0.99
+My top up hasn't gone through,pending_top_up,banking,dev,top_up_failed,0.99
+"I put my check in the bank, but I haven't gotten my cash yet?",balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+"I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?",top_up_failed,banking,dev,error,0.0
+When will I get my money? It's been too long.,transfer_not_received_by_recipient,banking,dev,pending_transfer,0.99
+Where is the refund on my statement?,Refund_not_showing_up,banking,dev,request_refund,0.99
+Please explain how disposable virtual card work.,get_disposable_virtual_card,banking,dev,exchange_via_app,0.99
+"The app isn't letting me log in, but my info is correct.",unable_to_verify_identity,banking,dev,pin_blocked,0.99
+why cant you just refund me instead of a merchant,Refund_not_showing_up,banking,dev,request_refund,0.99
+I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while,direct_debit_payment_not_recognised,banking,dev,declined_payment,0.99
+oh my god I lost my card! what should I do?,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+I have been overcharged.,transaction_charged_twice,banking,dev,error,0.0
+"Disaster, I've totally forgotten my passcode, can you help me?",passcode_forgotten,banking,dev,passcode_forgotten,1.0
+how can i get it to add money automatically while travelling,automatic_top_up,banking,dev,automatic_top_up,0.99
+Will my GPB update my salary,receiving_money,banking,dev,age_limit,0.99
+Can I top up with cash,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+I cannot seem to use my card.,card_not_working,banking,dev,card_not_working,0.99
+When did you start charging to make a withdrawal? How much is it now? I always thought it was free.,cash_withdrawal_charge,banking,dev,error,0.0
+Why is your exchange rate so bad?,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?",cancel_transfer,banking,dev,declined_transfer,0.99
+I was mugged.  They took everything.  I can't use the app.  What do I do?,lost_or_stolen_phone,banking,dev,error,0.0
+What are the countries you support.,country_support,banking,dev,country_support,0.99
+"I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?",pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+"I cannot seem to buy something online with my card? the payment comes back, what's going on?",reverted_card_payment?,banking,dev,card_payment_wrong_exchange_rate,0.99
+The exchange rate from my card payment isn't right.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have an emergency and lost my phone.  I need help accessing my account.,lost_or_stolen_phone,banking,dev,lost_or_stolen_phone,0.99
+What currencies do you accept for adding money to my account?,supported_cards_and_currencies,banking,dev,supported_cards_and_currencies,0.99
+Can you tell me what the problem with my card is? It was declined at a restaurant today.,card_not_working,banking,dev,card_payment_wrong_exchange_rate,0.99
+What is the time period for money to be transferred?,transfer_timing,banking,dev,transfer_timing,0.99
+What do I do if I think someone has used my card?,compromised_card,banking,dev,lost_or_stolen_card,0.99
+Why is my identity not being verified?,unable_to_verify_identity,banking,dev,why_verify_identity,0.99
+How can I information on my limit for top-ups?,top_up_limits,banking,dev,top_up_limits,0.99
+When the time is right will this automatically replenish my balance?,automatic_top_up,banking,dev,automatic_top_up,0.99
+I'm waiting for my transaction to complete.,transfer_not_received_by_recipient,banking,dev,pending_transfer,0.99
+I am seeing in the App a some cash withdrawal that I did not do,cash_withdrawal_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+"Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.",reverted_card_payment?,banking,dev,request_refund,0.99
+Why did you charge me a fee when I made a transfer?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+Where is the top-up verification code located?,verify_top_up,banking,dev,edit_personal_details,0.99
+"I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?",Refund_not_showing_up,banking,dev,error,0.0
+Is top-up possible with Apple Pay?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+Are there any restrictions for the disposable cards that I need to be aware of?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+Am I allowed to carry an additional card?,getting_spare_card,banking,dev,card_acceptance,0.99
+My package is taking too long to arrive and I don't want it anymore. Can I get a refund?,request_refund,banking,dev,request_refund,0.99
+I'd like to open an account for my kids can I do that?,age_limit,banking,dev,order_physical_card,0.99
+I did not do this payment,card_payment_not_recognised,banking,dev,declined_cash_withdrawal,0.99
+I sent a payment but it isn't showing up in the app,transfer_not_received_by_recipient,banking,dev,pending_transfer,0.99
+How long does it take for a new purchase to stop being considered pending?,pending_card_payment,banking,dev,transfer_timing,0.99
+What do I do if my top-up has not gone through?,pending_top_up,banking,dev,top_up_failed,0.99
+I think the payment from my card was revereted,reverted_card_payment?,banking,dev,reverted_card_payment?,0.99
+How do I modify my details?,edit_personal_details,banking,dev,edit_personal_details,0.99
+Is there a way to link the card i just got?,card_linking,banking,dev,card_linking,0.99
+Can i set up an auto top-up?,automatic_top_up,banking,dev,automatic_top_up,0.99
+What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.,wrong_amount_of_cash_received,banking,dev,error,0.0
+Can friends I have top-up my account?,topping_up_by_card,banking,dev,top_up_by_cash_or_cheque,0.99
+Is it possible to change from AUD to GBP?,exchange_via_app,banking,dev,exchange_rate,0.99
+I deposited a cheque and its been days and I still haven't received the cash!!,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I have been charged twice on my statement.,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+"What about an auto top-up, is that a option?",automatic_top_up,banking,dev,automatic_top_up,0.99
+I misplaced my phone so I can't use the app! Does this mean I can't use my card?,lost_or_stolen_phone,banking,dev,error,0.0
+The exchange rate for my payment last Saturday must be wrong because I was charged extra.,card_payment_wrong_exchange_rate,banking,dev,error,0.0
+What do I need in regards to identification?,verify_my_identity,banking,dev,why_verify_identity,0.99
+the exchange rate is wrong from something I got in another country,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I don't recognize this payment at all!  Help!,card_payment_not_recognised,banking,dev,card_payment_not_recognised,0.99
+What's the top-up limit?,top_up_limits,banking,dev,top_up_limits,0.99
+Are you able to delete my account?,terminate_account,banking,dev,terminate_account,1.0
+I would like to reactivate my card that I previously reported lost. I located the card this morning.,card_linking,banking,dev,error,0.0
+Can you tell me about why the account I have was charged an extra 1$,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+I need to order a new card.,order_physical_card,banking,dev,order_physical_card,0.99
+Why was there a transfer fee on my account?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I need a Visa and a Mastercard from you.,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+"Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.",declined_transfer,banking,dev,declined_cash_withdrawal,0.99
+I have questions about how to transfer money to my account.,transfer_into_account,banking,dev,transfer_into_account,0.99
+Where did the  €1 fee in my statement come from,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+I need help with understanding why my card is not working.,card_not_working,banking,dev,card_not_working,0.99
+Will be Apple Watch be able to let me top up?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+I was charged for getting cash.,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+"my money, where is it coming from?",verify_source_of_funds,banking,dev,why_verify_identity,0.99
+How can I set a new pin.,change_pin,banking,dev,change_pin,0.99
+I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+A transfer could not be completed.,failed_transfer,banking,dev,failed_transfer,0.99
+What is the limit on disposable cards?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+What is the proper way to activate a card?,activate_my_card,banking,dev,activate_my_card,0.99
+I want to link my new card. Can you help?,card_linking,banking,dev,card_linking,0.99
+Any chance of getting the card outside the UK?,country_support,banking,dev,country_support,0.99
+Where can I get a card in the EU?,country_support,banking,dev,order_physical_card,0.99
+"My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!",cash_withdrawal_not_recognised,banking,dev,lost_or_stolen_card,0.99
+Is there a reason my top-up has been cancelled?,top_up_reverted,banking,dev,top_up_failed,0.99
+Help me!  I don't know what my password is.,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+"In my statement, there was an extra €1 fee",extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+Can you  tell me how to get AUD not GBP?,exchange_via_app,banking,dev,exchange_rate,0.99
+can i verify my identity i the app,verify_my_identity,banking,dev,verify_my_identity,0.99
+My cheque is taking a while,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+"I bought something and received it, but the payment went back to my account. Is the seller okay?",reverted_card_payment?,banking,dev,error,0.0
+The wrong exchange rate was applied to me while pulling out cash.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,cash_withdrawal_charge,0.99
+My top up is giving me problems. What is wrong with it?,top_up_failed,banking,dev,top_up_limits,0.99
+I see a $1 charge in a transaction.,extra_charge_on_statement,banking,dev,cash_withdrawal_charge,0.99
+What steps do I have to take to change my PIN?,change_pin,banking,dev,change_pin,0.99
+My top-up funds aren't available yet.,pending_top_up,banking,dev,top_up_limits,0.99
+When can I expect my card?,card_delivery_estimate,banking,dev,card_arrival,0.99
+My card is stolen.  Help!,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+The store card reader would not accept my card.,declined_card_payment,banking,dev,card_not_working,0.99
+What businesses can I use this card with?,card_acceptance,banking,dev,supported_cards_and_currencies,0.99
+Where can the cards be delivered?,order_physical_card,banking,dev,card_delivery_estimate,0.99
+what are limits to top up,top_up_limits,banking,dev,top_up_limits,0.99
+When will I receive my card?,card_delivery_estimate,banking,dev,card_arrival,0.99
+Can I use your app to exchange between USD and GBP,exchange_via_app,banking,dev,exchange_rate,0.99
+I deposited cash into my account and I'm having trouble seeing it on my account.,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,error,0.0
+I didn't cancel my top-up.,top_up_reverted,banking,dev,top_up_failed,0.99
+My card payment's cancelled,reverted_card_payment?,banking,dev,card_payment_wrong_exchange_rate,0.99
+My new card hasn't came in.,card_arrival,banking,dev,card_arrival,0.99
+"There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?",card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+"Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.",pending_cash_withdrawal,banking,dev,error,0.0
+What is the fee for accepting money from a foreign country?,exchange_charge,banking,dev,exchange_charge,0.99
+how long are my top ups pending,pending_top_up,banking,dev,pending_top_up,0.99
+I got less money than I asked for.,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+What fees are there for adding money using an international card,top_up_by_card_charge,banking,dev,exchange_rate,0.99
+Why wouldn't the ATM give me my money?,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+I was double charged at a restaurant can you take the second charge off?,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+Money transfer help? How long?,transfer_timing,banking,dev,transfer_timing,0.99
+Help me access the card I already got so I can information from it.,card_linking,banking,dev,card_not_working,0.99
+The passcode isn't working for me.,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+Is the 1 pound charge I can see an error or an incorrect entry?,extra_charge_on_statement,banking,dev,wrong_amount_of_cash_received,0.99
+I just deposited cash to my account and can't find it!,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+I made a payment with my card and it hasn't changed. How long do you think this will take?,pending_card_payment,banking,dev,transfer_timing,0.99
+Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.,cancel_transfer,banking,dev,cancel_transfer,0.99
+My top up didn't go through,top_up_failed,banking,dev,top_up_failed,0.99
+"I got this stupid fee after taking cash out, why?",cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+My card's expiration date is close.,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+"When is my balance going to update, I just transferred some money",balance_not_updated_after_bank_transfer,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How come when I tried to pay contactless at the bus it didnt work?,contactless_not_working,banking,dev,contactless_not_working,0.99
+Why does my identity need verification?,why_verify_identity,banking,dev,verify_identity,0.99
+Can I choose from either Visa or Mastercard?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+There's an unauthorized cash withdraw,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+I don't need to transfer anymore and I want to cancel it.,cancel_transfer,banking,dev,cancel_transfer,0.99
+I think there's a purchase at a store that I didn't go to.,card_payment_not_recognised,banking,dev,unable_to_verify_identity,0.99
+Can you accept my other card from the U.S.?  It is the only other one I have.,supported_cards_and_currencies,banking,dev,error,0.0
+When I made a transfer I was charged extra.,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.",transfer_not_received_by_recipient,banking,dev,unable_to_verify_identity,0.99
+I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it,declined_cash_withdrawal,banking,dev,error,0.0
+A payment that I didn't make appears in my app.,card_payment_not_recognised,banking,dev,card_payment_wrong_exchange_rate,0.99
+Why did the ATM give me less money than what I requested?,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+When will I have access to my pin number?,get_physical_card,banking,dev,passcode_forgotten,0.99
+Send me my card now! ASAP,card_delivery_estimate,banking,dev,order_physical_card,0.99
+"On my disposable card, is there a transaction limit?",disposable_card_limits,banking,dev,disposable_card_limits,0.99
+What is the price for an additional card?,getting_spare_card,banking,dev,card_linking,0.99
+I need a single use card for shopping online,get_disposable_virtual_card,banking,dev,card_linking,0.99
+How do I discontinue my account?,terminate_account,banking,dev,terminate_account,0.99
+I need a new card and I live in the United States.,country_support,banking,dev,order_physical_card,0.99
+I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?,contactless_not_working,banking,dev,contactless_not_working,0.99
+There is a direct debit set up that I didn't create.,direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+How can I open an account for my children?,age_limit,banking,dev,order_physical_card,0.99
+What is the maximum number of transactions I can do with a disposable card?,disposable_card_limits,banking,dev,disposable_card_limits,1.0
+"Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?",top_up_reverted,banking,dev,error,0.0
+What's the reason my new card hasn't come?,card_arrival,banking,dev,order_physical_card,0.99
+How many digits identify the top-up verification code?,verify_top_up,banking,dev,top_up_limits,0.99
+Whats the transfer process,transfer_into_account,banking,dev,transfer_into_account,0.99
+"I was wondering, Can I get my pay in another currency?",receiving_money,banking,dev,exchange_rate,0.99
+I was charged an incorrect exchange rate for a withdrawal.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,1.0
+Can I change my card PIN?,change_pin,banking,dev,change_pin,0.99
+How long is US delivery?,card_delivery_estimate,banking,dev,order_physical_card,0.99
+How do I revert a transaction?,cancel_transfer,banking,dev,revert_card_payment,0.99
+What is the foreign exchange rate you will apply?,exchange_rate,banking,dev,exchange_rate,0.99
+I would like my refund for this item I bought.,request_refund,banking,dev,request_refund,0.99
+How do I transfer cash my into my account?,transfer_into_account,banking,dev,transfer_into_account,0.99
+I could not access my money at the ATM,declined_cash_withdrawal,banking,dev,contactless_not_working,0.99
+I am trying to transfer money and something is going wrong.,failed_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+I believe that someone is using my card without my knowledge!,compromised_card,banking,dev,declined_card_payment,0.99
+I topped up but my money is not showing. Why is that?,top_up_reverted,banking,dev,top_up_failed,0.99
+I'm sure I have enough money so why didn't the store accept my card?,declined_card_payment,banking,dev,declined_card_payment,0.99
+How do I get a new expiration date?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+How do I use disposable cards?,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,0.99
+What reasons would a topup fail?,top_up_failed,banking,dev,top_up_limits,0.99
+I attempted to get cash in the ATM but it was not authorized,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+How long does it take for deliver to the US?,card_delivery_estimate,banking,dev,card_arrival,0.99
+What is the length of a transaction completion?,transfer_not_received_by_recipient,banking,dev,transfer_timing,0.99
+How much is a physical card?,order_physical_card,banking,dev,order_physical_card,0.99
+I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?,pending_top_up,banking,dev,transfer_timing,0.99
+I made a purchase but never expected to see a fee charged for the transaction.,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I was charged for using my card?,card_payment_fee_charged,banking,dev,card_payment_fee_charged,0.99
+If I don't have all my documents can they still verify my identity?,verify_my_identity,banking,dev,unable_to_verify_identity,0.99
+"If I were to use a European bank card for a top up, will I incur a charge?",top_up_by_card_charge,banking,dev,error,0.0
+"Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?",beneficiary_not_allowed,banking,dev,exchange_rate,0.99
+How do I close my account?,terminate_account,banking,dev,terminate_account,0.99
+I want to change my PIN.,change_pin,banking,dev,change_pin,0.99
+My app statement shows I took out cash from an ATM but I did not. What can I do?,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Why are you asking so many questions about who I am,why_verify_identity,banking,dev,why_verify_identity,0.99
+I do not see the card PIN anywhere?,get_physical_card,banking,dev,passcode_forgotten,0.99
+Can someone assist me with activating my card?,activate_my_card,banking,dev,activate_my_card,0.99
+Is it possible for me to top up with Google Pay?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+What is this extra fee that I got when I used my card to pay?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+Can I stop a transaction?,cancel_transfer,banking,dev,cancel_transfer,0.99
+Can I reactivate my card? I reported it lost and found it this morning in my jacket.,card_linking,banking,dev,error,0.0
+How long will my transfer stay pending?,pending_transfer,banking,dev,transfer_timing,0.99
+I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?,failed_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+The transfer I made isn't reflected in my balance,balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+Where do I go to activate my card?,activate_my_card,banking,dev,activate_my_card,0.99
+I deposited a check a few days ago and it's still not gone in! Please help me with this,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+hello I have lost my phone and I'm worried someone's going to steal money from me,lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+My card got charged twice for the same thing!,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+"When exchanging, how much are the rates?",exchange_rate,banking,dev,exchange_rate,0.99
+Top up is not working even though I have my AMEX in apple pay.,apple_pay_or_google_pay,banking,dev,top_up_limits,0.92
+I had to pay money for paying with my card.,card_payment_fee_charged,banking,dev,card_payment_wrong_exchange_rate,0.99
+why can't my beneficiary make transactions?,beneficiary_not_allowed,banking,dev,unable_to_verify_identity,0.99
+I think my card is lost.  What do I do?,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+Why is it required to verify my identity?,why_verify_identity,banking,dev,why_verify_identity,0.99
+What are the countries that you operate in?,country_support,banking,dev,country_support,0.99
+What is the handling fee for transfer?,top_up_by_bank_transfer_charge,banking,dev,transfer_fee_charged,0.99
+The app failed to verify me.,unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+Is there any fees for top ups?,top_up_by_card_charge,banking,dev,top_up_limits,0.99
+The exchange rate is incorrect for my cash withdrawal transaction.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I add an existing card to the app?,card_linking,banking,dev,card_linking,0.99
+"Why won't you take my transfer, I keep getting an error message.",beneficiary_not_allowed,banking,dev,unable_to_verify_identity,0.99
+I prefer to get a Mastercard.,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+Am I allowed to hold money in multiple currencies?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.,declined_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+Can I increase my top-up maximum?,top_up_limits,banking,dev,top_up_limits,0.99
+what is the exchange rate when i get cash,wrong_exchange_rate_for_cash_withdrawal,banking,dev,exchange_rate,0.99
+Why was I charged a random fee for a transfer I made?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.,request_refund,banking,dev,request_refund,0.99
+Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+"I have an unknown debit charge in my statement, why?",direct_debit_payment_not_recognised,banking,dev,unknown_debit_charge,0.99
+How do I go about getting a refund?,request_refund,banking,dev,request_refund,0.99
+Why did the ATM eat my card?,card_swallowed,banking,dev,card_swallowed,0.99
+Why can't I transfer money to a beneficiary,beneficiary_not_allowed,banking,dev,transfer_not_received_by_recipient,0.99
+How can I exchange to EUR?,fiat_currency_support,banking,dev,exchange_rate,0.99
+Is there any way I could open an account for my daughter?,age_limit,banking,dev,order_physical_card,0.99
+The payment on my card shows as pending.,pending_card_payment,banking,dev,pending_transfer,0.99
+I would like to receive a refund for something I bought.,request_refund,banking,dev,request_refund,0.99
+i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+There is a payment with my card which i definitely did not do.,card_payment_not_recognised,banking,dev,declined_card_payment,0.99
+How can I dispute a direct debit transaction?,direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+I'd like to know what the foreign exchange rate will be.,exchange_rate,banking,dev,exchange_rate,0.99
+I am inquiring about your auto top up feature.,automatic_top_up,banking,dev,automatic_top_up,0.99
+My card was stolen and used to make several purchases. Please freeze my card so no one can use it.,compromised_card,banking,dev,lost_or_stolen_card,0.99
+I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?,card_payment_not_recognised,banking,dev,declined_card_payment,0.99
+What ATM accepts Mastercard?,atm_support,banking,dev,apple_pay_or_google_pay,0.99
+Will I be charged for a cash withdrawal?,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+How long will the transfer take?,pending_transfer,banking,dev,transfer_timing,0.99
+Where can I change my PIN?,change_pin,banking,dev,change_pin,0.99
+Are there any fees if I want to add money using an international card?,top_up_by_card_charge,banking,dev,exchange_charge,0.99
+I would like to know what the restrictions are for the disposable cards.,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+Can I receive payment in another currency?,receiving_money,banking,dev,exchange_rate,0.99
+I am not seeing recent cash withdrawal on my account.,pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+The top up failed,top_up_failed,banking,dev,top_up_failed,0.99
+How long do transfers take to show up in my account?,balance_not_updated_after_bank_transfer,banking,dev,transfer_timing,0.99
+How old do I need to be?,age_limit,banking,dev,age_limit,0.99
+What is the age requirement?,age_limit,banking,dev,age_limit,0.99
+Waiting for the cash I deposited this morning still,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+How does one send me money?,receiving_money,banking,dev,receiving_money,0.99
+"My salary is in GBP, is this something I need to configure?",receiving_money,banking,dev,fiat_currency_support,0.99
+how do i find top up for cash deposit,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+Do I get charged if I am receiving money?,top_up_by_bank_transfer_charge,banking,dev,receiving_money,0.99
+How do I find the top-up verification code?,verify_top_up,banking,dev,get_top_up_verification_code,0.99
+My card has not come in the mail yet.,card_arrival,banking,dev,card_arrival,0.99
+I was charged the wrong exchange rate on a purchase,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I think my card has been compromised in some way.,compromised_card,banking,dev,compromised_card,1.0
+"It says that my payment is pending, what does that mean?",pending_card_payment,banking,dev,transfer_pending,0.99
+Why is the exchange rate wrong for my cash withdrawal?,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?,direct_debit_payment_not_recognised,banking,dev,unable_to_verify_identity,0.99
+"How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.",transfer_not_received_by_recipient,banking,dev,transfer_timing,0.99
+Changing my PIN,change_pin,banking,dev,change_pin,0.99
+I must verify the source of my funds,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+I need my card to be delivered fast,card_delivery_estimate,banking,dev,card_delivery_estimate,0.99
+do you have a fee for receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,dev,exchange_rate,0.99
+I cannot get my google pay to work.,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+What is the purpose of requiring my identification?,why_verify_identity,banking,dev,why_verify_identity,0.99
+There is a strange charge on my debit statement,direct_debit_payment_not_recognised,banking,dev,extra_charge_on_statement,0.99
+It appears my transfer was declined.,declined_transfer,banking,dev,declined_transfer,0.99
+Why is the transaction not posting?,pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+I exchange currencies a lot.  Can I get a discount?,exchange_charge,banking,dev,exchange_rate,0.99
+"Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.",pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+"In a month, my card will reach its expiration date, am I required to request the next card?",card_about_to_expire,banking,dev,card_about_to_expire,0.99
+What are ways to test why my card might not be working?,card_not_working,banking,dev,card_not_working,0.99
+When will my pending payment finish?,pending_card_payment,banking,dev,pending_transfer,0.99
+"Hi, I have done a topup, but my money was reverted. Please look into this issue.",top_up_reverted,banking,dev,top_up_failed,0.99
+There has been a red flag on my top up.,top_up_failed,banking,dev,top_up_reverted,0.99
+You can use it anywhere that accepts Mastercard.,card_acceptance,banking,dev,visa_or_mastercard,0.99
+"I was trying to use contactless earlier, but it didn't work.",contactless_not_working,banking,dev,contactless_not_working,0.99
+Why is the refund not on my statement?,Refund_not_showing_up,banking,dev,refund_not_showing_up,0.99
+The atm didn'y give me all the cash,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+"If I am in China, can I still order a new card and if so, how?",card_about_to_expire,banking,dev,order_physical_card,0.99
+How much are you going to charge me if I top up my US card?,top_up_by_card_charge,banking,dev,top_up_limits,0.99
+Is there an age limit to when my child can use these services?,age_limit,banking,dev,age_limit,0.99
+Can I receive payments in another currency?,receiving_money,banking,dev,exchange_rate,0.99
+"Its been 3 days, How long will my transfer take to get to my wallet?",transfer_timing,banking,dev,transfer_timing,0.99
+I requested a refund but can't see it.,Refund_not_showing_up,banking,dev,request_refund,0.99
+Can I link my card I previously received?,card_linking,banking,dev,card_linking,0.99
+What kind of charges should I expect to exchange currencies?,exchange_charge,banking,dev,exchange_charge,0.99
+"My card got trapped inside an ATM, what should I do?",card_swallowed,banking,dev,lost_or_stolen_card,0.99
+Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.,transfer_not_received_by_recipient,banking,dev,unable_to_verify_identity,0.99
+I need to get some Euros for my holiday. Am I able to exchange some of my money?,exchange_via_app,banking,dev,exchange_rate,0.99
+Help me activate my new card.,activate_my_card,banking,dev,activate_my_card,0.99
+I transferred money and it hasn't come yet,transfer_not_received_by_recipient,banking,dev,transfer_not_received_by_recipient,0.99
+Can I get a Visa card?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+How is my card payment still pending?,pending_card_payment,banking,dev,pending_transfer,0.99
+Why hasn't my account updated to reflect my current balance?,balance_not_updated_after_bank_transfer,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?,top_up_failed,banking,dev,declined_card_payment,0.99
+Is there any way to get another card on the same account?,getting_spare_card,banking,dev,get_spare_card,0.99
+I did not receive my full withdrawal amount,wrong_amount_of_cash_received,banking,dev,declined_cash_withdrawal,0.99
+do i need to wait for my card before i get pin,get_physical_card,banking,dev,activate_my_card,0.99
+Why do I need to have my identity verified?,why_verify_identity,banking,dev,why_verify_identity,0.99
+How do I receive a disposable virtual card?,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,0.99
+"I just transferred some money into my account and do not see it updated yet, can you assist?",balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+How do I change my last name?,edit_personal_details,banking,dev,edit_personal_details,0.99
+Where are you present globally?,country_support,banking,dev,country_support,0.99
+Where can i exchange between GBP and USD,exchange_via_app,banking,dev,exchange_rate,0.99
+Would it be possible to open up an account for children?,age_limit,banking,dev,age_limit,0.99
+"Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?",top_up_reverted,banking,dev,declined_transfer,0.99
+What is the procedure of unblocking my PIN?,pin_blocked,banking,dev,change_pin,0.99
+I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service,transfer_fee_charged,banking,dev,error,0.0
+Where do I go to terminate my account?,terminate_account,banking,dev,terminate_account,0.99
+Someone took my card without my permission.,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+I would like to know how much I can top-up.,top_up_limits,banking,dev,top_up_limits,0.99
+Where are the ATMs that I can use Mastercard?,atm_support,banking,dev,country_support,0.99
+When will you be taking orders for disposable virtual cards?,get_disposable_virtual_card,banking,dev,getting_virtual_card,0.99
+I need a refund for something I bought.,request_refund,banking,dev,request_refund,0.99
+Can this app exchange American and English currency?,exchange_via_app,banking,dev,exchange_currency,0.99
+"There is a direct debit that I didn't set up, what should I do?",direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+Can I top up using cash?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+How do I go about exchanging currencies with this app?,exchange_via_app,banking,dev,exchange_rate,0.99
+Do all businesses take this card?,card_acceptance,banking,dev,card_acceptance,0.99
+Is there a fee for transferring money,transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message,beneficiary_not_allowed,banking,dev,unable_to_verify_identity,0.99
+"This is not right, I was told I could take out cash at the ATM for free?",cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+Why won't the machine accept my card anymore?,card_not_working,banking,dev,card_not_working,0.99
+I can't find my code,passcode_forgotten,banking,dev,card_not_working,0.99
+Which fiat currencies are supported for holding and exchanging?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+"I just pulled money out of the ATM and was charged a fee, WHy?",cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+I made a transaction at an atm and was charged extra for it.,cash_withdrawal_charge,banking,dev,extra_charge_on_statement,0.99
+How can I transfer money to this account from another bank?,transfer_into_account,banking,dev,transfer_into_account,0.99
+What card types can I choose from?,visa_or_mastercard,banking,dev,supported_cards_and_currencies,0.99
+"It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.",declined_transfer,banking,dev,declined_card_payment,0.99
+I took out some cash from the ATM but it is still showing the transaction is pending.,pending_cash_withdrawal,banking,dev,pending_cash_withdrawal,0.99
+I haven't received my virtual card yet!!,getting_virtual_card,banking,dev,virtual_card_not_working,0.99
+Are there any fiat currencies that you will not work with?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+"The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?",failed_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+Why is the payment I made still pending?,pending_card_payment,banking,dev,pending_transfer,0.99
+Visa and Mastercard can both be received from you?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+I would like to pay by cheque.,top_up_by_cash_or_cheque,banking,dev,top_up_by_cheque,0.99
+"I want to top up by transfering accounts, What do I do?",transfer_into_account,banking,dev,top_up_by_bank_transfer_charge,0.99
+My card arrived but I don't know how to get my PIN.,get_physical_card,banking,dev,change_pin,0.99
+I don't know how to verify my identity.,verify_my_identity,banking,dev,why_verify_identity,0.99
+Is there a fee to get an actual card?,order_physical_card,banking,dev,card_delivery_estimate,0.99
+I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+I transferred some money but the balance stayed the same.,balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+THere is some cash that is showing up on my app.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Why has my card payment not yet been applied to my account?,pending_card_payment,banking,dev,transfer_not_received_by_recipient,0.99
+Can I exchange currencies with the app?,exchange_via_app,banking,dev,exchange_rate,0.99
+There was an unexpected fee for my cash withdrawal!,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+Why has another fee been placed on my statement?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+"Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.",cancel_transfer,banking,dev,error,0.0
+The payment for the card did not go through,declined_card_payment,banking,dev,card_payment_not_recognised,0.99
+The money that I have transferred hasn't arrived yet.,balance_not_updated_after_bank_transfer,banking,dev,pending_transfer,0.99
+Is there a way to track the new card you sent me?,card_arrival,banking,dev,card_arrival,0.99
+Where is my last money transaction,transfer_not_received_by_recipient,banking,dev,cash_withdrawal_not_recognised,0.99
+My card payment has been declined,declined_card_payment,banking,dev,card_payment_wrong_exchange_rate,0.99
+Why hasn't the transaction I did to my friend arrive yet?,transfer_not_received_by_recipient,banking,dev,declined_transfer,0.99
+I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.,declined_card_payment,banking,dev,error,0.0
+I want to revert a transaction I did this morning,cancel_transfer,banking,dev,transfer_reverted?,0.99
+There was an extra fee when I was at the ATM.  Why?,cash_withdrawal_charge,banking,dev,extra_fee_at_tm,0.99
+Exchange rate for my card payment is wrong,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Can you explain why I was charged extra when I used the card?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+"There is an unexplained $1 charge on my statement, can you please explain this to me?",extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.,beneficiary_not_allowed,banking,dev,unable_to_verify_identity,0.99
+How can I verify my top up?,verify_top_up,banking,dev,verify_top_up,0.99
+Is there a transaction limit for a disposable card?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+I want to start using my card.,activate_my_card,banking,dev,activate_my_card,0.99
+How can I change my information?,edit_personal_details,banking,dev,edit_personal_details,0.99
+Can I get the Mastercard?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+Is topping up with Apple Pay possible?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+My top up is not showing up in my wallet!,topping_up_by_card,banking,dev,top_up_failed,0.99
+How is my ATM deposit not available yet?,pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+I asked for cash but I did not receive all the funds,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+Where is my virtual card?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+What is the price for a physical card?,order_physical_card,banking,dev,order_physical_card,0.99
+If I am running low on credit can I auto top up?,automatic_top_up,banking,dev,automatic_top_up,0.99
+Where did the money I deposit go??,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+I'm due a refund and it is not on my statement.,Refund_not_showing_up,banking,dev,request_refund,0.99
+Will I be charged for topping up?,top_up_by_card_charge,banking,dev,top_up_limits,0.99
+When I was transferring money I was charged extra why?,transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+Can you tell me why I wasn't able to complete my transfer?,failed_transfer,banking,dev,failed_transfer,0.99
+Please help me figure out the reason for the odd withdrawal amount from my account?,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Should I order a new card before I freeze my original one?,compromised_card,banking,dev,order_physical_card,0.99
+what is the matter?,direct_debit_payment_not_recognised,banking,dev,oos,0.0
+How do I get a real card?,order_physical_card,banking,dev,get_physical_card,0.99
+How long will I have to wait for my money to be in my account?,transfer_timing,banking,dev,transfer_timing,0.99
+I'm still waiting for a money transfer to show.,pending_transfer,banking,dev,pending_transfer,0.99
+I left my phone at the hotel.,lost_or_stolen_phone,banking,dev,lost_or_stolen_phone,0.99
+My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.,top_up_reverted,banking,dev,top_up_failed,0.99
+Can I use my account without verifying identity?,why_verify_identity,banking,dev,why_verify_identity,0.99
+Can another family member hold a card for this account in addition to mine?,getting_spare_card,banking,dev,card_linking,0.99
+Where is my top-up generated from?,verify_source_of_funds,banking,dev,top_up_limits,0.99
+"I transferred money from the US, How long does it take?",transfer_timing,banking,dev,transfer_timing,0.99
+Is it normal to get charged extra when i use my card?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+My top-up appears to be pending.,pending_top_up,banking,dev,pending_top_up,0.99
+How come I can't put money in my top up account?,top_up_reverted,banking,dev,transfer_not_received_by_recipient,0.99
+Why did the ATM cancel my transaction,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+I'm going to cancel a purchase.,request_refund,banking,dev,cancel_transfer,0.99
+What exchange rate is it?,exchange_rate,banking,dev,exchange_rate,0.99
+"Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.",direct_debit_payment_not_recognised,banking,dev,error,0.0
+"If I want to send out more cards, do you charge extra for that?",getting_spare_card,banking,dev,top_up_limits,0.99
+I can't see my Google Pay top up. Is it not working correctly?,apple_pay_or_google_pay,banking,dev,google_pay_not_working,0.99
+Where am I able to get my PIN unblocked?,pin_blocked,banking,dev,pin_blocked,0.99
+"Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account",top_up_reverted,banking,dev,virtual_card_not_working,0.99
+Can I get a physical card,order_physical_card,banking,dev,get_physical_card,0.99
+Why was my payment declined? I keep trying my card but it's not working.,declined_card_payment,banking,dev,card_payment_wrong_exchange_rate,0.99
+DO I have to be 18 to open an account?,age_limit,banking,dev,age_limit,0.99
+I went to top up my card and it was cancelled.,top_up_reverted,banking,dev,top_up_failed,0.99
+I wasn't able to withdraw money at an ATM,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+Why have I been charged a fee for cash withdrawal?,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+Am I able to top up with Apple Pay?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+I tried to get funds in hard cash but it was rejected!,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+Is there a limit on disposable cards?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+Is there a fee for topping up by charge card?,top_up_by_card_charge,banking,dev,topping_up_by_card_charge,0.99
+Can topping up be automatic?,automatic_top_up,banking,dev,automatic_top_up,0.99
+"I transferred money, but I think I've been charged a fee for it?",transfer_fee_charged,banking,dev,extra_charge_on_statement,0.99
+"I would like to give another card to my daughter, how can I proceed?",getting_spare_card,banking,dev,order_physical_card,0.99
+How does the exchange rate work?,exchange_rate,banking,dev,exchange_rate,0.99
+Why are my transfers getting declined?,declined_transfer,banking,dev,declined_transfer,0.99
+Will I get charged for sending out more cards?,getting_spare_card,banking,dev,top_up_limits,0.99
+"How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?",declined_cash_withdrawal,banking,dev,card_not_working,0.99
+why would a merchant refuse a payment,reverted_card_payment?,banking,dev,unable_to_verify_identity,0.99
+Am I supposed to verify my identity?,why_verify_identity,banking,dev,why_verify_identity,1.0
+Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.,card_payment_not_recognised,banking,dev,card_not_working,0.99
+Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.,beneficiary_not_allowed,banking,dev,transfer_not_received_by_recipient,0.99
+why does it take so long to verify my id,unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+How can I hold and exchange fiat currencies?,fiat_currency_support,banking,dev,fiat_currency_support,0.99
+I have been waiting for my top-up to complete and it still hasn't gone through.,pending_top_up,banking,dev,top_up_failed,0.99
+I would like a virtual card...how do I get one?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+"What is this card payment, I do not recognize it.",card_payment_not_recognised,banking,dev,card_payment_not_recognised,0.99
+Will you help me unblock my pin after putting in the wrong pin too many times?,pin_blocked,banking,dev,pin_blocked,0.99
+I've been waiting for a top up to come through for over an hour and I need the funds now.,pending_top_up,banking,dev,pending_top_up,0.99
+What is the source of the money in my account?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+Can I have my money refunded for an item,request_refund,banking,dev,request_refund,0.99
+Is there a daily auto top-up limit?,automatic_top_up,banking,dev,automatic_top_up_limits,0.99
+"My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?",pending_transfer,banking,dev,transfer_timing,0.99
+I no longer have my phone.,lost_or_stolen_phone,banking,dev,lost_or_stolen_phone,1.0
+"phone is gone, dont want others to access account information",lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+Is there a Mastercard ATM nearby?,atm_support,banking,dev,contactless_not_working,0.99
+make my account go away,terminate_account,banking,dev,terminate_account,0.99
+I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?,card_payment_fee_charged,banking,dev,error,0.0
+I lost my passcode.,passcode_forgotten,banking,dev,passcode_forgotten,0.99
+My payment was cancelled,reverted_card_payment?,banking,dev,declined_transfer,0.99
+what are weekend rates for getting cash,wrong_exchange_rate_for_cash_withdrawal,banking,dev,cash_withdrawal_charge,0.99
+What do I need to do to receive my payroll in the account?,receiving_money,banking,dev,transfer_into_account,0.99
+When I received my cash; they had my exchange rate incorrect.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+how many transactions can go on a disposable card?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+What should I do once my card expires?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+"Hi there, I came across a problem with my top up and my money is missing, was there a system error?",top_up_reverted,banking,dev,top_up_failed,0.99
+How do I activate my card that just arrived?,activate_my_card,banking,dev,activate_my_card,1.0
+I did a payment but it was reverted by the app,reverted_card_payment?,banking,dev,top_up_failed,0.99
+"Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?",card_payment_wrong_exchange_rate,banking,dev,error,0.0
+"I prefer using Mastercard, can I substitute?",visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+Are there restrictions to transfers to certain accounts?,beneficiary_not_allowed,banking,dev,transfer_timing,0.99
+A fee shouldn't apply to me if my card was stolen.,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+Why is my friend not getting a transaction arrival yet?,transfer_not_received_by_recipient,banking,dev,transfer_not_received_by_recipient,0.99
+What is the longest a US transfer should take to appear in my account?,transfer_timing,banking,dev,transfer_timing,0.99
+Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+What countries are getting support?,country_support,banking,dev,country_support,0.99
+My card payment was reverted,reverted_card_payment?,banking,dev,reverted_card_payment,0.99
+What will happen after my card expires?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+"Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.",card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I would like to use cash to make a top-up?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+"I was supposed to receive my new card by now, but it hasn't came in.",card_arrival,banking,dev,card_arrival,0.99
+You have declined my  payment.,declined_card_payment,banking,dev,declined_card_payment,0.99
+Can you let me know why my cash withdrawal is still pending?,pending_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+How do I get this damn virtual card to work?,virtual_card_not_working,banking,dev,virtual_card_not_working,0.99
+Some cash withdrawal that I didn't make showed up in the app.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+I did not ask for the amount of cash that I received.,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+"Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.",card_linking,banking,dev,activate_my_card,0.99
+I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.,cancel_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+Tell me why my card payment would be reverted.,reverted_card_payment?,banking,dev,reverted_card_payment,0.99
+I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why can I not make a transfer?,failed_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+I think there was an error in your exchange rate.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I'm not sure why my card didn't work,declined_card_payment,banking,dev,card_not_working,0.99
+It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.,unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+"When I use my card, it says decline?",declined_card_payment,banking,dev,declined_card_payment,0.99
+Help my find the verification code on a top-up.,verify_top_up,banking,dev,top_up_failed,0.99
+How do I make my top up complete?,pending_top_up,banking,dev,top_up_limits,0.99
+Will I be charged for exchanging foreign currencies?,exchange_charge,banking,dev,exchange_charge,0.99
+How do I add my new card to the app?,card_linking,banking,dev,card_linking,0.99
+I moved to a new city and need to change my address,edit_personal_details,banking,dev,change_pin,0.01
+I am still awaiting the money I put into my account this morning.,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,pending_transfer,0.99
+I can't verify identity through the app.,unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+I don't understand why my payment was declined. I thought everything was ok.,declined_card_payment,banking,dev,unable_to_verify_identity,0.99
+Why is a transfer I did recently still processing?,pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+Where's the button to top up with a cheque?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+My refund isn't showing up,Refund_not_showing_up,banking,dev,Refund_not_showing_up,0.99
+A foreign purchase I made has the incorrect rate applied to it.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Am I able to change my PIN at certain cash machines?,change_pin,banking,dev,change_pin,0.99
+What countries are you available in?,country_support,banking,dev,country_support,1.0
+Which part of the app do I order virtual cards from?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+"I was charged a fee when I transferred my funds, why?",transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+How do I order a new card if my current one is about to expire?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+It declined my transfer.,declined_transfer,banking,dev,declined_transfer,0.99
+Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried using my credit card with top up but it didn't work! I thought it was supposed to?,top_up_failed,banking,dev,top_up_failed,0.99
+Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.,declined_transfer,banking,dev,unable_to_verify_identity,0.99
+I need help from someone in your department with finding my nearest ATM.,atm_support,banking,dev,atm_support,0.99
+Do I get a discount if I exchange currencies a lot?,exchange_charge,banking,dev,exchange_rate,0.99
+Why did you charge me extra?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+"I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!",wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+Why has my money been returned back to my card.,reverted_card_payment?,banking,dev,cash_withdrawal_not_recognised,0.99
+I don't have a way to prove my identity.,unable_to_verify_identity,banking,dev,error,0.0
+Can you tell me what I need for identity validation?,verify_my_identity,banking,dev,verify_my_identity,0.99
+I checked the app and there is a payment that I don't recognize.,card_payment_not_recognised,banking,dev,card_payment_not_recognised,0.99
+"I only made one transaction at this place, but it's appearing multiple times.",transaction_charged_twice,banking,dev,error,0.0
+Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?,pending_top_up,banking,dev,error,0.0
+what is the exchange rate for foreign ATMs,wrong_exchange_rate_for_cash_withdrawal,banking,dev,exchange_rate,0.99
+I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?,request_refund,banking,dev,declined_transaction,0.99
+"I only have one more US credit card, is it accepted?",supported_cards_and_currencies,banking,dev,card_acceptance,0.99
+Can you tell me why a cheque deposit isn't showing in my balance?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Do you have the option for a disposable virtual card?,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,0.99
+I still don't have a card. How do I get one?,order_physical_card,banking,dev,get_physical_card,0.99
+How do I link the new card that I just got from you guys?,card_linking,banking,dev,card_linking,0.99
+"I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?",pending_cash_withdrawal,banking,dev,error,0.0
+What happens with the duplicate charge in my account?,transaction_charged_twice,banking,dev,extra_charge_on_statement,0.99
+To many charges on my card how do I go about fixing that?,transaction_charged_twice,banking,dev,extra_charge_on_statement,0.99
+why is there a service fee on my statement?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+Tell me why there is an extra charge when I used an ATM?,cash_withdrawal_charge,banking,dev,extra_charge_on_statement,0.99
+"I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it",declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+I am unable to use my card for some reason.,card_not_working,banking,dev,card_not_working,0.99
+Is there a way to find an ATM around me?,atm_support,banking,dev,atm_support,0.99
+Why is the exchange rate different than expected on my transaction?,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why was my transaction declined?,failed_transfer,banking,dev,declined_cash_withdrawal,0.99
+I have a cash withdrawal that I don't recognize.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Why do I need to verify a top-up?,verify_top_up,banking,dev,verify_top_up,0.99
+How do I protect my phone from someone using it after I lost it.,lost_or_stolen_phone,banking,dev,lost_or_stolen_phone,0.99
+Must I verify my identity?,why_verify_identity,banking,dev,why_verify_identity,0.99
+How do I verify the top up?,verify_top_up,banking,dev,verify_top_up,0.99
+Tell me more about getting a virtual disposable card.,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,0.99
+"I prefer Visa, can I get that instead?",visa_or_mastercard,banking,dev,card_acceptance,0.99
+Why is the cash withdraw I made shown as pending?,pending_cash_withdrawal,banking,dev,pending_cash_withdrawal,0.99
+Help me verify my identification.,unable_to_verify_identity,banking,dev,verify_my_identity,0.99
+Can you help me track my card?,card_arrival,banking,dev,card_not_working,0.99
+How do I go forth on holding money in multiple currencies?,fiat_currency_support,banking,dev,exchange_rate,0.99
+My daughter needs an acount.,age_limit,banking,dev,order_physical_card,0.99
+"A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?",transfer_fee_charged,banking,dev,declined_transfer,0.99
+"Just received my replacement card, what steps do i need to take to activate it?",activate_my_card,banking,dev,activate_my_card,0.99
+Why is my transfer stuck on pending?,pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+What does a 'pending payment' mean?,pending_card_payment,banking,dev,transfer_pending,0.99
+"I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.",pending_transfer,banking,dev,error,0.0
+There is a cash withdrawal on my statement that I don't recognize,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+When will I see an updated balance after a transfer?,balance_not_updated_after_bank_transfer,banking,dev,transfer_timing,0.99
+I need a second card on this account for my daughter.,getting_spare_card,banking,dev,order_physical_card,0.99
+How long does it take transfers from Europe to complete?,transfer_timing,banking,dev,transfer_timing,0.99
+"There are transactions that I did not make on my account, I think someone has my information.",compromised_card,banking,dev,unable_to_verify_identity,0.99
+Could you tell me about the restrictions that are on the disposable cards?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+"This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.",failed_transfer,banking,dev,transfer_failing,0.99
+Can I use my Apple Watch to pay for gas?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+Is there a limit on how much I can top up?,top_up_limits,banking,dev,top_up_limits,0.99
+there were two of the same charge to my account,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+What are the charges if I exchange foreign currency?,exchange_charge,banking,dev,exchange_rate,0.99
+"My new card has arrived, what's the activation procedure?",activate_my_card,banking,dev,activate_my_card,0.99
+There's something wrong on my bill. A transfer fee should never have been added.,transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+"Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.",balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+My cards were stolen,lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+Do I need to re-apply to order a new card when my old one's about to expire?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+Can I change my in at all ATM's?,change_pin,banking,dev,card_delivery_estimate,0.99
+My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.,compromised_card,banking,dev,error,0.0
+What countries have access to this service.,country_support,banking,dev,country_support,0.99
+Can I have a discount if I exchange currency often?,exchange_charge,banking,dev,exchange_rate,0.99
+How long does transfers take?,balance_not_updated_after_bank_transfer,banking,dev,transfer_timing,0.99
+Is there a few for exchanging foreign currencies?,exchange_charge,banking,dev,exchange_rate,0.99
+Is there a charge for receiving money?,top_up_by_bank_transfer_charge,banking,dev,receiving_money,1.0
+"I want to top up by using a credit card, which ones do you support?",supported_cards_and_currencies,banking,dev,top_up_by_card,0.99
+I can't seem to be able to use my card,card_not_working,banking,dev,card_not_working,0.99
+There's a $200 withdrawal on my statement that seems fishy to me.,cash_withdrawal_not_recognised,banking,dev,error,0.0
+Why is my transfer not showing,balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+How do I find the code needed in order to verify my top-up card?,verify_top_up,banking,dev,verify_top_up,0.99
+"I want to reactivate my card, I found it after thinking it was lost.",card_linking,banking,dev,activate_my_card,0.99
+There is money missing from my account.,cash_withdrawal_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+Show me how to look at the source of my current funds?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+"I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?",extra_charge_on_statement,banking,dev,error,0.0
+Why would a merchant revert a card payment?,reverted_card_payment?,banking,dev,reverted_card_payment,0.99
+I would like to get additional physical cards at this time,getting_spare_card,banking,dev,order_physical_card,0.99
+The amount of cash I selected to withdraw is different than what I received.,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+I tried withdrawing money in another country and the exchange rate was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+Please tell me how to get a refund for something I bought.,request_refund,banking,dev,request_refund,0.99
+"I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?",lost_or_stolen_card,banking,dev,error,0.0
+Can I add to my account using a cheque?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cheque,0.99
+My transfer has not arrived.,transfer_not_received_by_recipient,banking,dev,transfer_not_received_by_recipient,0.99
+I was unable to transfer money from my account.,failed_transfer,banking,dev,failed_transfer,0.99
+"your company is awful, i would like to delete my account please",terminate_account,banking,dev,cancel_transfer,0.99
+The ATM didn't give me the amount I asked for,wrong_amount_of_cash_received,banking,dev,cash_withdrawal_not_recognised,0.99
+Why do I have a strange payment on my statement?,card_payment_not_recognised,banking,dev,extra_charge_on_statement,0.99
+I need to renew a card that's about to expire,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+Report stolen card,lost_or_stolen_card,banking,dev,lost_or_stolen_card,0.99
+I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?,lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+My cash withdrawal was declined.  Why?,declined_cash_withdrawal,banking,dev,declined_cash_withdrawal,0.99
+I just transferred some money. Why was I charged a fee?,transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+Can I pick between Visa and Mastercard?,visa_or_mastercard,banking,dev,visa_or_mastercard,0.99
+Will you accept my credit card?,supported_cards_and_currencies,banking,dev,declined_card_payment,0.99
+Can you tell me how I go about activating a new card?,activate_my_card,banking,dev,activate_my_card,0.99
+Where is the cash I deposited?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+Cancelling a transaction,cancel_transfer,banking,dev,cancel_transfer,0.99
+I need assistance with understanding which fiat currencies that you support.,fiat_currency_support,banking,dev,fiat_currency_support,1.0
+"If I bought something I didn't like, can I get a refund?",request_refund,banking,dev,request_refund,0.99
+When will the money from a transfer be made available on my account?,transfer_timing,banking,dev,transfer_timing,0.99
+Where do I access the auto top-up function?,automatic_top_up,banking,dev,automatic_top_up,0.99
+how much does it cost to add money to my card,top_up_by_card_charge,banking,dev,top_up_limits,0.99
+Where can I find the verification code for the card top-up?,verify_top_up,banking,dev,edit_personal_details,0.99
+What is the verification process used for?,verify_top_up,banking,dev,why_verify_identity,0.99
+I sent some money but the intended recipient says it hasn't arrived,transfer_not_received_by_recipient,banking,dev,transfer_not_received_by_recipient,0.99
+I'm expecting to see a cash withdrawal but I'm still waiting.,pending_cash_withdrawal,banking,dev,pending_cash_withdrawal,0.99
+"May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?",declined_card_payment,banking,dev,card_payment_wrong_exchange_rate,0.99
+How often can I top up my account?,top_up_limits,banking,dev,top_up_limits,0.99
+show me how to top up,topping_up_by_card,banking,dev,top_up_limits,0.99
+I don't recognize what this payment on my statement would be for.,card_payment_not_recognised,banking,dev,cash_withdrawal_not_recognised,0.99
+My disposable virtual card was rejected.,virtual_card_not_working,banking,dev,virtual_card_not_working,0.99
+How much will it cost me for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,dev,transfer_fee_charged,0.99
+"Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.",pending_card_payment,banking,dev,transfer_timing,0.99
+Was there a problem with topping up?,top_up_failed,banking,dev,top_up_limits,0.99
+Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?,wrong_exchange_rate_for_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+I would like to get an item refunded,request_refund,banking,dev,request_refund,0.99
+Can you tell me what currencies I can use to add money?,supported_cards_and_currencies,banking,dev,supported_cards_and_currencies,0.99
+My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?,card_about_to_expire,banking,dev,card_about_to_expire,0.99
+"please help me with this transfer, for some reason i can't transfer to a cryptocurency account",declined_transfer,banking,dev,transfer_into_account,0.99
+How do I know where my funds come from?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+How do I top up my account using transfer?,transfer_into_account,banking,dev,top_up_by_bank_transfer_charge,0.99
+How do I know when my new card is going to arrive?,card_arrival,banking,dev,card_arrival,0.99
+My product was faulty.,request_refund,banking,dev,card_not_working,0.99
+I am trying  to  transfer and  it has been  stopped why is  that,beneficiary_not_allowed,banking,dev,failed_transfer,0.99
+What documents are required for proof of identity?,verify_my_identity,banking,dev,verify_identity,0.99
+Can my PIN be changed in any cash machine?,change_pin,banking,dev,change_pin,0.99
+I want a new card,getting_spare_card,banking,dev,order_physical_card,0.99
+I've been charged an extra £1 and I don't know why,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+What does the €1 fee mean?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+What is needed for identity verification?,verify_my_identity,banking,dev,verify_my_identity,0.99
+I don't understand why I was charged an additional fee for this service. Can you clarify?,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+There is a missing transfer on my account,balance_not_updated_after_bank_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+My account is locked because I used the wrong pin too many times.  Please help.p,pin_blocked,banking,dev,pin_blocked,0.99
+Why hasn't my money transfer showed up yet?,balance_not_updated_after_bank_transfer,banking,dev,pending_transfer,0.99
+My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.,compromised_card,banking,dev,error,0.0
+Why am I being charged again?,transaction_charged_twice,banking,dev,extra_charge_on_statement,0.99
+I withdrew some cash and the exchange rate seems to be wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+The exchange rate looks wrong on a holiday purchase,card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I topped up my account but the app failed to process it.,top_up_failed,banking,dev,top_up_failed,0.99
+"With this app, will I be able to exchange currency?",exchange_via_app,banking,dev,exchange_rate,0.99
+Why is my card payment still pending?,pending_card_payment,banking,dev,pending_transfer,0.99
+Why can I not choose the card i want?,visa_or_mastercard,banking,dev,card_payment_wrong_exchange_rate,0.99
+Where do I get a disposable card,get_disposable_virtual_card,banking,dev,get_disposable_virtual_card,0.99
+Can I use my apple watch to top-up?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+Can I make an account for my daughter?,age_limit,banking,dev,get_physical_card,0.99
+I was charged twice for a few things this week when I only bought one. What do I do?,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+I would like to delete my account. I'm not happy with the service you're providing,terminate_account,banking,dev,terminate_account,0.99
+Why do I need to verify my account?,why_verify_identity,banking,dev,verify_my_identity,0.99
+What's the transfer time from Europe?,transfer_timing,banking,dev,error,0.0
+Can you tell me how to get my card on the app?,card_linking,banking,dev,getting_virtual_card,0.99
+Can I top up using my apple watch?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+"If my phone was stolen, do I need to do anything?",lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+What is the process when my card is due to expire?,card_about_to_expire,banking,dev,card_about_to_expire,1.0
+How can I find a way to transfer money without it being rejected?,declined_transfer,banking,dev,transfer_timing,0.99
+I have no way to prove my identity.,unable_to_verify_identity,banking,dev,unable_to_verify_identity,0.99
+There is an urgent transfer I need to make from China.  How long will it take to get it processed?,transfer_timing,banking,dev,error,0.0
+I made a top up yesterday but it's still pending.,pending_top_up,banking,dev,pending_top_up,0.99
+The applied exchange rate is wrong for the cash I got abroad.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou,direct_debit_payment_not_recognised,banking,dev,declined_card_payment,0.99
+Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+Why haven't I gotten my payment yet?,pending_card_payment,banking,dev,transfer_not_received_by_recipient,0.99
+"I would like to top up via credit card, which credit cards do you support?",supported_cards_and_currencies,banking,dev,supported_cards_and_currencies,0.99
+I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.,card_payment_wrong_exchange_rate,banking,dev,error,0.0
+Has my top up gone through?,pending_top_up,banking,dev,top_up_limits,0.99
+How can I check on the status of my new card?,card_arrival,banking,dev,card_arrival,0.99
+Please explain the extra fee when I paid with the card.,card_payment_fee_charged,banking,dev,extra_charge_on_statement,0.99
+I was charged an extra dollar on my account and would like to know the reason.,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+I can't find how to top up my account with a check.  Where is that?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cash_or_cheque,0.99
+My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?,extra_charge_on_statement,banking,dev,extra_charge_on_statement,0.99
+I requested $100 but only got $20,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+Where do I go to see the source of my available money?,verify_source_of_funds,banking,dev,verify_source_of_funds,0.99
+Is there an alternative to a physical card?,getting_virtual_card,banking,dev,get_physical_card,0.99
+I need a transaction reversed from my account.,transaction_charged_twice,banking,dev,cancel_transfer,0.99
+why hasn't my virtual card arrived?,getting_virtual_card,banking,dev,card_arrival,0.99
+I was only given $20 when I tried to get $100,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.,cash_withdrawal_not_recognised,banking,dev, declined_card_payment,0.99
+I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?,transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+"There was an extra fee when I paid with my card, why was i charged this extra fee?",card_payment_fee_charged,banking,dev,extra_fee_on_card_payment,0.99
+how do i get a pin for my card,get_physical_card,banking,dev,passcode_forgotten,0.99
+I was checking my statement and my top-up has been reverted,top_up_reverted,banking,dev,top_up_failed,0.99
+There is a fee from a transfer that is not supposed to be here!,transfer_fee_charged,banking,dev,transfer_fee_charged,0.99
+"I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.",direct_debit_payment_not_recognised,banking,dev,error,0.0
+There is a direct debit transaction that I did not authorize,direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+"Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?",transaction_charged_twice,banking,dev,error,0.0
+What's the limit for auto top-up?,automatic_top_up,banking,dev,automatic_top_up,0.99
+How do I get a refund for something I bought?,request_refund,banking,dev,request_refund,0.99
+Am I able to do a SWIFT transfer with you?,top_up_by_bank_transfer_charge,banking,dev,transfer_into_account,0.99
+How will I know when I can use the auto top-up feature?,automatic_top_up,banking,dev,automatic_top_up,0.99
+I need to reverse a transaction,cancel_transfer,banking,dev,cancel_transfer,0.99
+Is my card actually working? It's the first time I tried using it,declined_cash_withdrawal,banking,dev,card_not_working,0.99
+"I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?",direct_debit_payment_not_recognised,banking,dev,unable_to_verify_identity,0.99
+google pay top up did not work,apple_pay_or_google_pay,banking,dev,google_pay_or_google_pay,0.99
+Can I top up using my cheque?,top_up_by_cash_or_cheque,banking,dev,top_up_by_cheque,0.99
+What is the number of transactions for one disposable card?,disposable_card_limits,banking,dev,disposable_card_limits,0.99
+Why did the cash deposit not show up in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,dev,cash_withdrawal_not_recognised,0.99
+I'd like to know what you guys look at to decide an exchange rate,exchange_rate,banking,dev,exchange_rate,0.99
+"I don't know what my passcode is, can you help?",passcode_forgotten,banking,dev,passcode_forgotten,0.99
+What is the procedure for activating this card?,activate_my_card,banking,dev,activate_my_card,0.99
+Can I order a new card?  Mine is about to expire.,card_about_to_expire,banking,dev,order_physical_card,0.99
+Is there a way to get a virtual card?,getting_virtual_card,banking,dev,getting_virtual_card,0.99
+Why does my transfer still say it is pending?,pending_transfer,banking,dev,pending_transfer,0.99
+I need to get hold of a physical card?,order_physical_card,banking,dev,order_physical_card,0.99
+I was denied cash at an ATM,declined_cash_withdrawal,banking,dev,declined_cash_withdrawal,0.99
+Is there a tracking number for the card?,card_arrival,banking,dev,card_arrival,0.99
+I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?,declined_transfer,banking,dev,declined_card_payment,0.99
+I'm supposed to have a refund but it isn't there,Refund_not_showing_up,banking,dev,Refund_not_showing_up,0.99
+I think my card payment has been refunded,reverted_card_payment?,banking,dev,request_refund,0.99
+How long will a transfer from the US take?,transfer_timing,banking,dev,transfer_timing,0.99
+A payment is showing twice. Why is that?,transaction_charged_twice,banking,dev,transaction_charged_twice,0.99
+Is there an extra fee for using an ATM?,cash_withdrawal_charge,banking,dev,extra_charge_on_statement,0.99
+Is my PIN sent separably?,get_physical_card,banking,dev,change_pin,0.99
+Can I use your app to exchange USD for GBP?,exchange_via_app,banking,dev,exchange_rate,0.99
+Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.,wrong_exchange_rate_for_cash_withdrawal,banking,dev,error,0.0
+How can I transfer some money into a foreign account?,transfer_into_account,banking,dev,transfer_into_account,0.99
+Everything was stolen from me.  I can't use the app.  Please advise.,lost_or_stolen_phone,banking,dev,lost_or_stolen_card,0.99
+I noticed my transfer was declined.,declined_transfer,banking,dev,declined_transfer,0.99
+How do I delete my account now,terminate_account,banking,dev,terminate_account,0.99
+what do I need to do if the ATM kept my card?,card_swallowed,banking,dev,card_swallowed,0.99
+How simple is it to transfer money into my account?,transfer_into_account,banking,dev,transfer_into_account,0.99
+What do I do if my Google pay top up isn't working?,apple_pay_or_google_pay,banking,dev,apple_pay_or_google_pay,0.99
+I think I was charged by mistake on my debit statement.,direct_debit_payment_not_recognised,banking,dev,wrong_amount_of_cash_received,0.99
+"While abroad, I got cash, and the exchange rate applied is wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long do bank transfers usually take?,balance_not_updated_after_bank_transfer,banking,dev,transfer_timing,0.99
+Please verify my top-up card,verify_top_up,banking,dev,verify_top_up,0.99
+"I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?",reverted_card_payment?,banking,dev,transfer_not_received_by_recipient,0.99
+Can I track my card while it is in the process of delivery?,card_arrival,banking,dev,card_delivery_estimate,0.99
+I'm confused as to why my transfer is still listed as pending on the website.,pending_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+I have my card now how do I activate it?,activate_my_card,banking,dev,activate_my_card,0.99
+Why was I unable to complete my transfer?,failed_transfer,banking,dev,unable_to_verify_identity,0.99
+I attempted to get cash in the ATM but I was denied,declined_cash_withdrawal,banking,dev,cash_withdrawal_not_recognised,0.99
+"Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?",cash_withdrawal_charge,banking,dev,atm_support,0.99
+"When I bought something abroad, the exchange rate was wrong.",card_payment_wrong_exchange_rate,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+would I need to pay extra for exchanging currencies?,exchange_charge,banking,dev,exchange_charge,0.99
+"My new card just arrived, how can I activate it?",activate_my_card,banking,dev,activate_my_card,0.99
+Why can't I complete my transfer?,failed_transfer,banking,dev,transfer_not_received_by_recipient,0.99
+is my pin the same as my passcode,get_physical_card,banking,dev,passcode_forgotten,0.99
+Why can't I make multiple payments with my virtual card?,virtual_card_not_working,banking,dev,virtual_card_not_working,0.99
+I withdrew cash and was charged,cash_withdrawal_charge,banking,dev,cash_withdrawal_charge,0.99
+I could not get the top-up to go through,top_up_failed,banking,dev,top_up_failed,0.99
+Will my card work at all merchant locations?,card_acceptance,banking,dev,card_acceptance,0.99
+Is there a reason my transfer failed?,failed_transfer,banking,dev,failed_transfer,0.99
+Where in the app do I go to verify my identity?,verify_my_identity,banking,dev,verify_my_identity,0.99
+I am seeing in the App a diret debit that its not mine,direct_debit_payment_not_recognised,banking,dev,direct_debit_payment_not_recognised,0.99
+How do I authenticate my top-up?,verify_top_up,banking,dev,activate_my_card,0.99
+Where can I use this card?,card_acceptance,banking,dev,card_acceptance,0.99
+You've incorrectly calculated the exchange rate for my cash withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,dev,wrong_exchange_rate_for_cash_withdrawal,0.99
+I would like to change my name after marriage.,edit_personal_details,banking,dev,change_pin,0.99
+I paid with card and I was charged a fee,card_payment_fee_charged,banking,dev,card_payment_fee_charged,0.99
+Is it possible to transfer money to my credit card?,topping_up_by_card,banking,dev,transfer_into_account,0.99
+I've just been married and need to update my name,edit_personal_details,banking,dev,edit_personal_details,0.99
+How does someone else top up my account,topping_up_by_card,banking,dev,top_up_by_card,0.99
+Why is the payment from my card still pending?,pending_card_payment,banking,dev,pending_transfer,0.99
+I wanted to take out $100 but I only got $20.,wrong_amount_of_cash_received,banking,dev,wrong_amount_of_cash_received,0.99
+Can I exchange currencies with this app?,exchange_via_app,banking,test,exchange_rate,0.99
+"My daughter would like a card as well, how can we make this happen?",getting_spare_card,banking,test,order_physical_card,0.99
+What countries can I travel to and have access to their currencies?,fiat_currency_support,banking,test,country_support,0.99
+Think someone has took money out with my card. What shall I do?,cash_withdrawal_not_recognised,banking,test,declined_cash_withdrawal,0.99
+What is the number of days I have to wait for my Europe transfer?,transfer_timing,banking,test,transfer_timing,0.99
+How can I unblock a blocked pin number for my account?,pin_blocked,banking,test,pin_blocked,0.99
+Something went wrong with my withdrawal. The amount of money isn't right.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+How can I check the source of my fund?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+What should I do if I see a payment I didn't make?,card_payment_not_recognised,banking,test,declined_cash_withdrawal,0.99
+"How do I freeze my bank card, as there has been a strange withdrawal?",cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+I need to find out why my transfer didn't get there.,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+My phone is lost.  What do I do to prevent someone from using the app?,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+Someone stole my phone.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,1.0
+Can I get a card even if I live outside the UK?,country_support,banking,test,country_support,0.99
+"I ordered a card a week ago, and it's still not here. What do I do?",card_arrival,banking,test,order_physical_card,0.99
+How many transactions can I do with one disposable card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+can i do a transfer with swift,top_up_by_bank_transfer_charge,banking,test,transfer_into_account,0.99
+What if I need multiple disposable cards?,disposable_card_limits,banking,test,get_disposable_virtual_card,0.99
+What is the reason for this fee I got after a simple cash withdrawal?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Please help me to know the status of my card payment as its pending since a while.,pending_card_payment,banking,test,pending_transfer,0.99
+Is Visa or Mastercard available?,visa_or_mastercard,banking,test,visa_or_mastercard,1.0
+"How can I get a new card ASAP to replace an old, soon to expire one?",card_about_to_expire,banking,test,card_arrival,0.99
+Why was I charged extra for transferring money?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+How do I re-add a card to the app?,card_linking,banking,test,get_disposable_virtual_card,0.99
+Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+I don't understand why it says I have to verify the top-up.,verify_top_up,banking,test,verify_top_up,0.99
+How do I use a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+The app is showing an ATM withdrawl that I didn't make.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+what is the exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+"I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money",Refund_not_showing_up,banking,test,request_refund,0.99
+I believe my credit card was stolen.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+"lost phone, dont want others to access account",lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+I have a pending cash withdrawal,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+How much does it cost to exchange currencies?,exchange_charge,banking,test,exchange_rate,0.99
+Is there a charge for a foreign currency exchange?,exchange_charge,banking,test,exchange_charge,0.99
+I withdrew money but the full amount wasn't dispensed.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+We need both a visa and a Mastercard.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+"Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals?",cash_withdrawal_charge,banking,test,atm_support,0.99
+What kind of foreign exchange rate will I get when I exchange my money?,exchange_rate,banking,test,exchange_rate,0.99
+If my transfer is from Europe how long will it take?,transfer_timing,banking,test,transfer_timing,0.99
+Why is identity verification mandatory?,why_verify_identity,banking,test,why_verify_identity,0.99
+Where are my funds being sourced from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Why hasn't my transfer been made?,failed_transfer,banking,test,unable_to_verify_identity,0.99
+"I no longer live at my address on file, how do I change it?",edit_personal_details,banking,test,edit_personal_details,0.99
+I have a new card and I want to activate it,activate_my_card,banking,test,activate_my_card,0.99
+How do I order a new card before It expires?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+Are there extra charges for exchanging currency?,exchange_charge,banking,test,exchange_charge,0.99
+My card payment is still pending.,pending_card_payment,banking,test,pending_transfer,0.99
+How long will it take for my ID to verify?,unable_to_verify_identity,banking,test,why_verify_identity,0.99
+"I don't find your services useful anymore, how do I delete my account?",terminate_account,banking,test,terminate_account,0.99
+"I would like an account for my children, how do I go about doing this?",age_limit,banking,test,order_physical_card,0.99
+Are there charges for topping up US cards?,top_up_by_card_charge,banking,test,exchange_charge,0.99
+What is the time frame for a transfer from the US?,transfer_timing,banking,test,transfer_timing,0.99
+Where can I exchange my money for EUR?,fiat_currency_support,banking,test,exchange_rate,0.99
+Do you support any currency?,fiat_currency_support,banking,test,fiat_currency_support,1.0
+Will it cost more money if my currency needs to be exchanged?,exchange_charge,banking,test,exchange_rate,0.99
+My transfer appeared not to work.,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Why caused my top up to not work?,top_up_failed,banking,test,top_up_failed,0.99
+I would like to add money to my account through my American Express.,supported_cards_and_currencies,banking,test,order_physical_card,0.99
+Why have I been charged twice for the same transaction?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+How can I use American Express to add money to my account?,supported_cards_and_currencies,banking,test,order_physical_card,0.99
+What is the payment in my account that I did not do?,card_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+can I choose a date for delivery?,card_delivery_estimate,banking,test,order_physical_card,0.99
+"I think my identity has been stolen, can you check on unauthorized charges?",compromised_card,banking,test,unable_to_verify_identity,0.99
+Can I have a second card?,getting_spare_card,banking,test,get_spare_card,0.99
+Where can I find the source of my available money?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+what is the top up limit,top_up_limits,banking,test,top_up_limits,0.99
+In exchange for top ups will you take fees?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+"Since my card is about to expire, I need a new one.",card_about_to_expire,banking,test,card_about_to_expire,0.99
+How do I link a card that I already have?,card_linking,banking,test,card_linking,0.99
+A transaction is repeated several times on my account.,transaction_charged_twice,banking,test,failed_transfer,0.99
+I could not do a transfer because it was declined,declined_transfer,banking,test,declined_transfer,0.99
+Why am I being charged twice fro a restaurant?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+I want to use a European bank card for a top up. Must I pay?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+I need my card quickly,card_delivery_estimate,banking,test,get_physical_card,0.99
+Can i get a single use virtual card,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+Please delete my account right now!,terminate_account,banking,test,terminate_account,1.0
+"I transferred money yesterday, but it still isn't available?",pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Which credit or debit cards can I use to top up?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Do you have to order a new card before your current card expires?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+My attempted transfer failed.,failed_transfer,banking,test,failed_transfer,0.99
+My card got stolen!,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+How old do you have to be to get an account?,age_limit,banking,test,age_limit,0.99
+will i be able to open an account for my daughter,age_limit,banking,test,age_limit,0.99
+How do I report my card stolen?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+What is this direct debit I am seeing?,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long does it take for funds to come through the US to my account?,transfer_timing,banking,test,transfer_timing,0.99
+Do I need to make a regular payment before a contactless one?,contactless_not_working,banking,test,contactless_not_working,0.99
+My refund is missing,Refund_not_showing_up,banking,test,request_refund,0.99
+I didn't receive the right amount of cash back,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+Can you tell me the limits for top ups?,top_up_limits,banking,test,top_up_limits,0.99
+"I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?",pin_blocked,banking,test,lost_or_stolen_card,0.99
+Can I give my friends access to my account so they can top it up for me?,topping_up_by_card,banking,test,allow_account_sharing,0.99
+Can you tell me why my top up didn't work?,top_up_failed,banking,test,top_up_failed,0.99
+I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+Why doesn't the card payment work,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+I don't recall making that payment?,card_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+Am I able to change my PIN at any cash machines?,change_pin,banking,test,change_pin,0.99
+Activating my card,activate_my_card,banking,test,activate_my_card,0.99
+How long is my Europe transfer wait?,transfer_timing,banking,test,transfer_timing,0.99
+Do you know the closest ATM?,atm_support,banking,test,atm_support,0.99
+How do I deal with a stolen card?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Can my card be used everywhere?,card_acceptance,banking,test,card_acceptance,0.99
+Can I create a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+Help!  My wallet was stolen and someone is taking money out.  I need this money!  What can I do?,cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+Can I order extra cards?,getting_spare_card,banking,test,order_physical_card,0.99
+My bank statement doesn't show the cash deposit I made recently.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+How can I fix a problem where contactless isn't working?,contactless_not_working,banking,test,contactless_not_working,0.99
+What are the cards and currencies that are supported?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+I did not get as much cash as I requested at the ATM.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+I live in the US but want to get a card,country_support,banking,test,country_support,0.99
+Why has payment been returned?,reverted_card_payment?,banking,test,payment_returned,0.99
+Why can't I verify my identity?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Top up on my Google Pay isn't working.,apple_pay_or_google_pay,banking,test,get_apple_pay_or_google_pay,0.99
+I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Can you explain where I can find the auto-top option?,automatic_top_up,banking,test,automatic_top_up,0.99
+There are some strange charges on my card that I didn't make from a few days ago.  Is my card stolen and if so should I cancel it?  Will I get refunded the charges?,card_payment_not_recognised,banking,test,declined_card_payment,0.99
+I have a strange cash withdrawal in my statement,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+"I tried using my card today and it's not working, can you help me?",card_not_working,banking,test,card_not_working,0.99
+Why am i to verify the top-ups?,verify_top_up,banking,test,verify_top_up,0.99
+Is it possible to open an account for my children?,age_limit,banking,test,order_physical_card,0.99
+May I choose between Visa and Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+"My card has not arrived yet, where is it?",card_arrival,banking,test,card_arrival,0.99
+I have a top up that didn't go through.  Why?,top_up_failed,banking,test,top_up_failed,0.99
+"I asked for a refund last week but nothing has happened yet, can you help me please?",Refund_not_showing_up,banking,test,request_refund,0.99
+In my statement there is a payment that is I do not recognize,card_payment_not_recognised,banking,test,card_payment_not_recognised,0.99
+I would like to order a disposable virtual card. How can I do this?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+"I received cash from the ATM earlier, but this shows up as pending in the app.  I've got the cash already.  How can this be still pending?",pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+I don't want the transaction to go through now,cancel_transfer,banking,test,cancel_transfer,0.99
+Is there a limit to top-up amounts?,top_up_limits,banking,test,top_up_limits,0.99
+"I transferred my funds, why did it not go through?",failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How do I deposit cash into my account?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+Is the bank the only place I can change my PIN>,change_pin,banking,test,change_pin,0.99
+Where do I link the new card?,card_linking,banking,test,card_linking,0.99
+Are my friends able to top up my account?,topping_up_by_card,banking,test,top_up_limits,0.99
+Which ATMs accept this card?,atm_support,banking,test,card_acceptance,0.99
+"How much is a cross currency exchange, and can I check to see if I have any discounts available?",exchange_charge,banking,test,exchange_rate,0.99
+Where do I locate topping up with cash.,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Are there restrictions for ordering extra cards?,getting_spare_card,banking,test,extra_card_limits,0.99
+Why do I have a pending cash withdrawal?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Please advise what is the exchange rate,exchange_rate,banking,test,exchange_rate,1.0
+My card is lost! What do I do now?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+I broke my card,card_not_working,banking,test,lost_or_stolen_card,0.99
+when does the rate get determined,exchange_rate,banking,test,exchange_rate,0.99
+My card still hasn't arrived after 2 weeks. Is it lost?,card_arrival,banking,test,lost_or_stolen_card,0.99
+Can I use cash to top up my account?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+"I want to buy cryptocurrency, but your app doesn't let me. Why?",beneficiary_not_allowed,banking,test,fiat_currency_support,0.99
+I would rather the Mastercard.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Are there any hindrances to using a disposable virtual card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+How many disposable cards can I make in a single day?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I have been charged a fee for paying with card,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Where did your guys exchange rates come from?,exchange_rate,banking,test,exchange_rate,0.99
+I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+why wouldn't you support american express? its a card i like and use often and i don't want to get a different one,supported_cards_and_currencies,banking,test,country_support,0.99
+My card does not work,card_not_working,banking,test,card_not_working,0.99
+My transfer got declined.,declined_transfer,banking,test,declined_transfer,0.99
+"How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...",wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+I tried to get $100 but I just got $20,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+Why can't I get cash?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP,transfer_into_account,banking,test,transfer_into_account,0.99
+I need the source of my funds verified. How do I do this?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+How do I top-up using cash?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+How much does it cost to top up by card?,top_up_by_card_charge,banking,test,top_up_by_card_charge,0.99
+Can I freeze my card right now?,compromised_card,banking,test,activate_my_card,0.99
+"So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed.",pending_top_up,banking,test,error,0.0
+what are exchange rates based on,exchange_rate,banking,test,exchange_rate,0.99
+Where do I go if I want to link my new card?,card_linking,banking,test,card_linking,0.99
+What stores can I sue my card?,card_acceptance,banking,test,card_acceptance,0.99
+How can I fund my top-up account using my bank account?,transfer_into_account,banking,test,top_up_by_bank_transfer_charge,0.99
+Why is my debit card being declined when I have money?,declined_card_payment,banking,test,cash_withdrawal_not_recognised,0.99
+Where can I find your locations?,country_support,banking,test,atm_support,0.99
+I would like to close my account.,terminate_account,banking,test,terminate_account,0.99
+"unhappy with you, how to delete account",terminate_account,banking,test,terminate_account,0.99
+Will my card be accepted all over the world?,card_acceptance,banking,test,card_acceptance,0.99
+Hello. Can you tell me if you use Visa or Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+What is the best way to exchange currency?,exchange_via_app,banking,test,exchange_rate,0.99
+The transfer is coming up as pending the payment is due today. Will I be charged a fee?,pending_transfer,banking,test,transfer_fee_charged,0.99
+Help.  I have a stolen card!,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Help me with my contactless which isn't working.,contactless_not_working,banking,test,contactless_not_working,0.99
+I ordered a card but it has not arrived. Help please!,card_arrival,banking,test,order_physical_card,0.99
+What is the source of my funds.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+what do i do if my verification failed,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I see what looks like duplicate charges on account.,transaction_charged_twice,banking,test,extra_charge_on_statement,0.99
+I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on?,reverted_card_payment?,banking,test,request_refund,0.99
+Can I unblock my card using the app?,pin_blocked,banking,test,activate_my_card,0.99
+"If my card is about to expire, do I need to order a new one?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+I am still waiting for my card after 1 week.  Is this ok?,card_arrival,banking,test,transfer_not_received_by_recipient,0.99
+"If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined?",declined_transfer,banking,test,declined_transfer,0.99
+How long will it take for my transferred money to show up?,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+I am not seeing a refund in my statement.,Refund_not_showing_up,banking,test,request_refund,0.99
+From where are you getting your exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+How do I unblock my pin after entering it wrong too many times?,pin_blocked,banking,test,pin_blocked,0.99
+I was wondering whether exchanging currencies can be done on this app.,exchange_via_app,banking,test,exchange_rate,0.99
+Where's accounting for my cash withdrawal?,pending_cash_withdrawal,banking,test,cash_withdrawal_charge,0.99
+I can't find the top-up verification code.,verify_top_up,banking,test,top_up_failed,0.99
+Can I reactivate my PIN?,pin_blocked,banking,test,passcode_forgotten,0.99
+I still don't have my card after 2 weeks.  What should I do?,card_arrival,banking,test,lost_or_stolen_card,0.99
+Why was my card payment reverted?,reverted_card_payment?,banking,test,reverted_card_payment?,0.99
+I need a new passcode.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Can you look into my top up please.  I made it over three hours ago and yet it's still pending.,pending_top_up,banking,test,pending_top_up,0.99
+Is there a way to reset my passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Do cash machines let me change my pin?,change_pin,banking,test,change_pin,0.99
+How can I lookup where funds came from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+"Can anyone help me, I lost my wallet and they've started withdrawing from my account.",cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete.,pending_card_payment,banking,test,failed_transfer,0.99
+Is there a limit on top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+Can I use my card anywere?,card_acceptance,banking,test,card_not_working,0.99
+"I found my card, I would like to reactivate it.",card_linking,banking,test,activate_my_card,0.99
+How long do card transactions take to clear?,pending_card_payment,banking,test,transfer_timing,0.99
+How do I select a Mastercard instead of a Visa?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+How long with my cash withdrawal stay pending for?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+What things do I need to verify my identity?,verify_my_identity,banking,test,why_verify_identity,0.99
+What is the age to open an account?,age_limit,banking,test,age_limit,0.99
+"I am attempting to make a purchase online, but my card is not working.  I know there are funds available, is this an issue on the banks end?",reverted_card_payment?,banking,test,error,0.0
+Card payment declined?,declined_card_payment,banking,test,card_payment_declined,0.99
+I think someone else is using my card.  There are transactions I didn't make.,compromised_card,banking,test,lost_or_stolen_card,0.99
+My credit card was declined.,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+I can't top up my account using my American Express with Apple Pay.,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Why is your exchange rate for my card payment wrong,card_payment_wrong_exchange_rate,banking,test,card_payment_wrong_exchange_rate,0.99
+Where do I need to live to get support?,country_support,banking,test,country_support,0.99
+How do I obtain a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+It seems my top up is reverted?,top_up_reverted,banking,test,top_up_reverted,0.99
+How do I locate my card?,card_arrival,banking,test,card_arrival,0.99
+What do you need for my identity check?,verify_my_identity,banking,test,verify_identity,0.99
+How do I top up my card using your app? I'm new to this.,topping_up_by_card,banking,test,get_top_up_by_card,0.99
+Where is my transfer from [country]?,balance_not_updated_after_bank_transfer,banking,test,transfer_into_account,0.99
+My card was not accepted.,declined_card_payment,banking,test,card_not_working,0.99
+I'd like to cancel a transfer,cancel_transfer,banking,test,cancel_transfer,0.99
+How can I find the nearest ATM?,atm_support,banking,test,atm_support,1.0
+Why isn't my card working?,card_not_working,banking,test,card_not_working,0.99
+"Somebody has stolen my card, I need help please.",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+How can I top up automatically?,automatic_top_up,banking,test,automatic_top_up,0.99
+I have completed a transfer but it is not showing up.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+When will my transfer be available in my account.,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+"Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account.",declined_cash_withdrawal,banking,test,error,0.0
+Will I need to order a new card since mine expires next month?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+When are cards delivered?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+Will it automatically top-up or do I need to do that manually if there isn't much cash left?,automatic_top_up,banking,test,automatic_top_up,0.99
+how come the verification with the top up,verify_top_up,banking,test,verify_top_up,0.99
+I made a transaction this morning and would like to revert it.,cancel_transfer,banking,test,cancel_transfer,0.99
+Can I add money with Apple Pay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Where can I go to modify my detail?,edit_personal_details,banking,test,edit_personal_details,0.99
+Where has my available money come from?,verify_source_of_funds,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+My phone was stolen so I no longer have access to the app.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+How do I top up my account with a cash payment?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+What can I use to verify my identify?,verify_my_identity,banking,test,verify_my_identity,0.99
+There is a odd withdrawal on my account.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+My transfer did not go through.,failed_transfer,banking,test,failed_transfer,0.99
+I need to get some more physical cards.,getting_spare_card,banking,test,order_physical_card,0.99
+Causes of top-up cancellation,top_up_reverted,banking,test,top_up_failed,0.99
+Where do I request another card?,getting_spare_card,banking,test,get_physical_card,0.99
+"My card was rejected at the store for some reason, can you look into this for me?",declined_card_payment,banking,test,card_not_working,0.99
+how do i change name?,edit_personal_details,banking,test,edit_personal_details,0.99
+Is there a transfer fee?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+Can the card be mailed and used in Europe?,country_support,banking,test,card_delivery_estimate,0.99
+Can I use my card for payment all over the world?,card_acceptance,banking,test,country_support,0.99
+Can I verify the source of my funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+What steps do I take to receive another passcode?,passcode_forgotten,banking,test,edit_personal_details,0.99
+If I wanted to make a change from GBP to AUD what is the process?,exchange_via_app,banking,test,exchange_rate,0.99
+Tell me how many transactions I can do with a disposable card.,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I see some fees for cash withdraw.,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before.,card_payment_fee_charged,banking,test,error,0.0
+I used an ATM in a foreign currency but the rate applied is wrong!,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why am I required to verify my identity?,why_verify_identity,banking,test,why_verify_identity,1.0
+Why did I not get my cash back after I withdrew?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+Why is my refund missing from my  statement?,Refund_not_showing_up,banking,test,request_refund,0.99
+Why was I charged for card payment?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+My daughter needs a card. Can I give her one of mine that's linked to my account?,getting_spare_card,banking,test,card_linking,0.99
+"If my card payment is cancelled, what should I do?",reverted_card_payment?,banking,test,declined_card_payment,0.99
+I took cash and got charged a fee,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+I need a fast transfer from China?  How fast will it be?,transfer_timing,banking,test,transfer_timing,0.99
+"I really need money from my card today, but my card is getting declined. Please help!!",top_up_failed,banking,test,card_not_working,0.99
+"im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.",direct_debit_payment_not_recognised,banking,test,error,0.0
+I got mugged yesterday and lost access to the app. I need to regain it.,lost_or_stolen_phone,banking,test,get_virtual_card,0.99
+My card payment did not complete.,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+I cannot get my virtual card to work.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+My source of funds need verified.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Does the card you sent have a way to track to it?,card_arrival,banking,test,card_arrival,0.99
+Please give me both a visa and a master card.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Where did this fee come from?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+I think my top-up was cancelled.,top_up_reverted,banking,test,top_up_failed,0.99
+It doesn't look like the top-up completed.,pending_top_up,banking,test,top_up_failed,0.99
+Can I get a card despite the fact I'm not in the UK?,country_support,banking,test,country_support,0.99
+"I would like to exchange currencies, but is there an extra charge to do so?",exchange_charge,banking,test,exchange_charge,0.99
+Will there be any extra fees for European bank card for top up?,top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+What should I do if I forgot my passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+What us the fee to transfer money from my bank?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+I need my card as soon as possible.,card_delivery_estimate,banking,test,activate_my_card,0.99
+I think my child used my card while I wasn't home.,compromised_card,banking,test,card_not_working,0.99
+"Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",transaction_charged_twice,banking,test,error,0.0
+Where can cards be delivered?,order_physical_card,banking,test,card_delivery_estimate,0.99
+The amount of cash I received was different than what I requested.,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+Can I top up with a cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cheque,0.99
+My card suddenly quit working.,card_not_working,banking,test,card_not_working,0.99
+I need some spare physical cards.,getting_spare_card,banking,test,getting_spare_card,0.99
+Why can't I verify my id?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I was charged for something I didn't expect,transfer_fee_charged,banking,test,unexpected_charge,0.99
+"My child needs a card, how can I add them to the account I currently have?",getting_spare_card,banking,test,card_linking,0.99
+Why isn't my transfer not going through? I keep getting an error message.,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+What are the fees of using an international card to add money?,top_up_by_card_charge,banking,test,exchange_rate,0.99
+I need help cancelling a transaction.,cancel_transfer,banking,test,cancel_transfer,0.99
+My phone was stolen yesterday.  What should I do?,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+I got mugged yesterday and can't use the app.,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+Do I have to pay for topping up by transfer?,top_up_by_bank_transfer_charge,banking,test,topping_up_by_card_charge,0.99
+"My card is expiring shortly.  How much will it cost for a replacement, and how soon can I get it?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+How do I check my security settings to allow contactless pay?,contactless_not_working,banking,test,contactless_not_working,0.99
+My address has updated and I need to change it.,edit_personal_details,banking,test,edit_personal_details,0.99
+There is an extra $1 charge,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+The ATM did not allow me to withdraw,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+"I did transfer, why is it pending",pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How can I start using my card?,activate_my_card,banking,test,activate_my_card,0.99
+What do I need to do to change my PIN?,change_pin,banking,test,change_pin,0.99
+Why is there a direct debit payment on my app that is not from me?,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+My card was taken by the ATM.,card_swallowed,banking,test,card_swallowed,0.99
+How much money can i top up?,top_up_limits,banking,test,top_up_limits,0.99
+What all is needed to verify the top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+how come my transfer didn't work,failed_transfer,banking,test,unable_to_verify_identity,0.99
+What are all the currencies and cards supported to use this?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+I don't know where this transaction came from?,card_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+Why do you need all this information about my Source of Funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Contactless isn't working for me,contactless_not_working,banking,test,contactless_not_working,0.99
+"When my card expires, will I get a new one mailed to me?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+I would like to change my pin.,change_pin,banking,test,change_pin,0.99
+How can my friend transfer money to me?,receiving_money,banking,test,transfer_into_account,0.99
+I need to create several disposable cards per day.,disposable_card_limits,banking,test,get_disposable_virtual_card,0.99
+I need to find out what is the limit for top-ups.,top_up_limits,banking,test,top_up_limits,0.99
+reason i need to verify top up,verify_top_up,banking,test,verify_top_up,0.99
+Can I put my old card back into the system? I just found it/,card_linking,banking,test,revert_card_payment,0.99
+"I have a direct debit transaction I have not set up, but would like to .",direct_debit_payment_not_recognised,banking,test,error,0.0
+I see a charge on my account that I don't recall making. I feel like my account may have been compromised.,card_payment_not_recognised,banking,test,declined_card_payment,0.99
+What should I do if my card is missing?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Are there any ATM machines near me?,atm_support,banking,test,atm_support,1.0
+Can I exchange to EUR?,fiat_currency_support,banking,test,exchange_rate,0.99
+How long do i have to wait for a transfer to reach my account?,transfer_timing,banking,test,transfer_timing,0.99
+Who accepts my card?,card_acceptance,banking,test,card_acceptance,0.99
+Why is there a charge on my account for taking out cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+What are the top up charges for US cards?,top_up_by_card_charge,banking,test,exchange_rate,0.99
+Why did I get charged a fee when I tried to obtain cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+How do I get rid of my account ASAP?,terminate_account,banking,test,terminate_account,0.99
+What are the steps in order to activate my new card?,activate_my_card,banking,test,activate_my_card,0.99
+"My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?",cancel_transfer,banking,test,cancel_transfer,0.99
+"Is there a top-up feature, if there isn't a lot of money left?",automatic_top_up,banking,test,top_up_limits,0.99
+What do I need to do to verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+How can I freeze a stolen card?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+The receipient doesn't see my money transfer.,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+I can't use my card.,card_not_working,banking,test,card_not_working,0.99
+I wasn't applied the correct exchange rate for an item I bought,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Are there limits on auto top-up?,automatic_top_up,banking,test,automatic_top_up_limits,0.99
+How many countries do you support?,country_support,banking,test,country_support,0.99
+Is there a limit to how many transactions I can make on one disposable card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+What age can sign up for services?,age_limit,banking,test,age_limit,0.99
+How do I know if my top up was unsuccessful?,top_up_failed,banking,test,top_up_failed,0.99
+Is there any discount for someone that exchanges currencies frequently?,exchange_charge,banking,test,exchange_rate,0.99
+What do I need to verify my identity,verify_my_identity,banking,test,verify_my_identity,0.99
+"If I have more than one disposable card, can I make five payments on each of them?",disposable_card_limits,banking,test,extra_charge_on_statement,0.99
+What will I be charged for a physical card?,order_physical_card,banking,test,card_delivery_estimate,0.99
+Problems with top up,top_up_failed,banking,test,top_up_limits,0.99
+"When I got cash, my exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+The refund isn't showing up on my account.,Refund_not_showing_up,banking,test,request_refund,0.99
+I want to skip verification of my identity.,why_verify_identity,banking,test,why_verify_identity,0.99
+How do I go forth on verifying my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+help me find the top-up card's verification code?,verify_top_up,banking,test,get_top_up_verification_code,0.99
+I would like to make a transfer. How much does it cost?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+I am experiencing difficulty providing my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+"I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already?",pending_cash_withdrawal,banking,test,error,0.0
+I just got my new card but am not sure how to check its PIN.,get_physical_card,banking,test,passcode_forgotten,0.99
+Why is there a direct debit I didn't make showing in the app?,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I have a pending transfer,pending_transfer,banking,test,pending_transfer,0.99
+does it cost to exchange currencies?,exchange_charge,banking,test,exchange_rate,0.99
+I bought something and the money appeared back into my account? Why?,reverted_card_payment?,banking,test,cash_withdrawal_not_recognised,0.99
+Is there a problem with receiving my salary in GBP?,receiving_money,banking,test,cash_withdrawal_not_recognised,0.99
+Why did I receive an error message saying that my transfer was not possible?,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+do I need anything for the identity check?,verify_my_identity,banking,test,why_verify_identity,0.99
+I completed a money transaction but the recipient hasn't received it,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+Why does the app revert a payment?,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Is my pending cash withdrawal processed?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+"I believe my money did not go through with my top up, was there a problem on your end?",top_up_reverted,banking,test,unable_to_verify_identity,0.99
+I want to return an item.,request_refund,banking,test,order_physical_card,0.99
+Should I just wait until the post office sends a change of address form?,edit_personal_details,banking,test,change_pin,0.99
+Is it possible to change to another currency?,exchange_via_app,banking,test,exchange_rate,0.99
+"card is lost, please help",lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+Is there a specific type you need for identity verification?,verify_my_identity,banking,test,verify_identity,0.99
+I got a fee for an ATM withdrawal.,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+locations to withdraw money,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+What currency's can i exchange for?,exchange_via_app,banking,test,exchange_rate,0.99
+How do I get a physical card?,order_physical_card,banking,test,get_physical_card,0.99
+Use credit card to transfer money,topping_up_by_card,banking,test,transfer_into_account,0.99
+"I have waited 15 days, but my payment still hasn't cleared.",pending_card_payment,banking,test,unable_to_verify_identity,0.99
+Did my refund go through? It's not on my statement.,Refund_not_showing_up,banking,test,request_refund,0.99
+What is the auto top up function and where can I find that at?,automatic_top_up,banking,test,automatic_top_up,0.99
+I did a payment but the app reverted it,reverted_card_payment?,banking,test,reverted_card_payment?,0.99
+I need help resetting my passcode to access my app.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Are there any extra fees for adding money into the international card?,top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+"My card payment didn't work, can you help?",declined_card_payment,banking,test,card_payment_not_recognised,0.99
+Where can I go to get a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+What is the process of obtaining a disposable virtual card,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+My top-up for Google Pay isn't working,apple_pay_or_google_pay,banking,test,getting_virtual_card,0.99
+The ATM ate my card.,card_swallowed,banking,test,card_not_working,0.99
+Where can I find the verification code on a top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+I would like to transfer money from my other bank account into this one.,transfer_into_account,banking,test,transfer_into_account,0.99
+Someone is using my account to do online shopping! Please freeze it asap,compromised_card,banking,test,card_not_working,0.99
+What is this $1 charge on my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+How do I top up with Apple Pay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.,card_payment_wrong_exchange_rate,banking,test,error,0.0
+How do I get my paycheck through this?,receiving_money,banking,test,get_receiving_money,0.99
+My transaction is still showing that is pending from my cash withdrawal.,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Why don't I have my transfer?,balance_not_updated_after_bank_transfer,banking,test,pending_transfer,0.99
+Is there anything I need to do since my phone was stolen?,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+Can I top up my account with a cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,1.0
+I would like to revert a transaction I did this morning,cancel_transfer,banking,test,revert_card_payment,0.99
+"Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.",transfer_fee_charged,banking,test,declined_cash_withdrawal,0.99
+Where can I get a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+There is a charge on my card that I did not make,card_payment_not_recognised,banking,test,card_payment_fee_charged,0.99
+How can I speed up a transfer?  Mine is pending.,pending_transfer,banking,test,transfer_not_received_by_recipient,0.96
+I am extremely unhappy with this app and want to get rid of my account?,terminate_account,banking,test,terminate_account,0.99
+How can I top up with this cheque I got?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Do you support the exchange of EUR from my currency.,fiat_currency_support,banking,test,exchange_rate,0.99
+"I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.",contactless_not_working,banking,test,contactless_not_working,0.99
+Where can the card be used?,card_acceptance,banking,test,card_acceptance,0.99
+Can someone please assist me with finding my nearest ATM?,atm_support,banking,test,atm_support,1.0
+I cannot prove my own identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+The cash I tried to draw from the ATM was not approved.,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+My card doesn't work.,card_not_working,banking,test,card_not_working,0.99
+"When I submit a transfer, it is being declined.  The information I put in has been reviewed.",declined_transfer,banking,test,declined_transfer,0.99
+"I need a disposable virtual card, how do I get one?",get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+The  money I transferred does not show in the balance.,balance_not_updated_after_bank_transfer,banking,test,cash_withdrawal_not_recognised,0.99
+How much am I charged for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+The app failed to verify my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+transaction failed?,transfer_not_received_by_recipient,banking,test,failed_transfer,0.99
+I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+What do i have to do to change my name?,edit_personal_details,banking,test,edit_personal_details,0.99
+The app reverted what I topped up.,top_up_reverted,banking,test,top_up_reverted,0.99
+Is there a fee to exchange foreign money?,exchange_charge,banking,test,exchange_rate,0.99
+What cards and currencies are supported?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Can I change from one currency to another?,exchange_via_app,banking,test,exchange_rate,0.99
+Why does the top-up need verification?,verify_top_up,banking,test,verify_top_up,0.99
+"If I feel someone has my card information, can I get a new card?",compromised_card,banking,test,get_disposable_virtual_card,0.99
+I was charged a fee after using my card and I shouldn't have been.,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+I want to use bank transfer for topping up my account. How is it handled?,transfer_into_account,banking,test,top_up_by_bank_transfer_charge,0.99
+How do I make sure I don't run out of money on my card while traveling?,automatic_top_up,banking,test,automatic_top_up,0.99
+I would like to change my card PIN.,change_pin,banking,test,change_pin,0.99
+Can you explain disposable cards?,get_disposable_virtual_card,banking,test,exchange_via_app,0.99
+What do I need to do to get a refund?,request_refund,banking,test,request_refund,0.99
+What happened to where my top-up was canceled?,top_up_reverted,banking,test,top_up_failed,0.99
+I want to close my account,terminate_account,banking,test,terminate_account,0.99
+I cannot verify my identity,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Where's the money that got charged to my card? It's not showing up in my account balance,topping_up_by_card,banking,test,cash_withdrawal_not_recognised,0.99
+I have a transaction that shows several times,transaction_charged_twice,banking,test,duplicate_transaction,0.99
+Is it acceptable to use my card anywhere?,card_acceptance,banking,test,card_acceptance,0.99
+"I am unhappy with my purchase, how do I cancel the order?",request_refund,banking,test,request_refund,0.99
+I don't know how to top up my Google pay.,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+I accidentally blocked my PIN. How do I reset it?,pin_blocked,banking,test,change_pin,0.99
+Why do you require so many identity details?,why_verify_identity,banking,test,verify_identity,0.99
+"I'm having a problem with a money transfer.  I sent some money to a friend a couple of hours ago, and they haven't received it yet.  Why hasn't it gotten to them? How long do transfers need to go through?",transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+Where can I reset the passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I like to Mastercard rather than Visa.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Send me a physical card,order_physical_card,banking,test,order_physical_card,0.99
+Is there an additional charge for topping up using a European card?,top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+Why was my account deducted from a seller when I didn't approve of it?,direct_debit_payment_not_recognised,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+The application reverted my top-up.,top_up_reverted,banking,test,top_up_failed,0.99
+"If I only have 1 other US card, can you take it?",supported_cards_and_currencies,banking,test,unable_to_verify_identity,0.99
+I lost my phone!,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+Can I use this app to change dollars into euros?,exchange_via_app,banking,test,exchange_rate,0.99
+For what reason was my transfer declined?,declined_transfer,banking,test,declined_transfer,0.99
+Why is there a fee for withdrawing?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Why won't my passcode work?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+"How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.",transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+Need to deposit a cheque into my account,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+Why can't I see my PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+May I receive a different card pin,change_pin,banking,test,change_pin,0.99
+"Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.",card_payment_wrong_exchange_rate,banking,test,error,0.0
+Is there a maximum i can top up?,top_up_limits,banking,test,top_up_limits,0.99
+My statement has a dollar I have been charged showing up on it.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Is there a disposable virtual card I can order?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+"Something went wrong, I was charged an extra pound?",extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Why can't I activate my card?,activate_my_card,banking,test,activate_my_card,0.99
+What if I need my salary in a different currency?,receiving_money,banking,test,exchange_rate,0.99
+What currencies are used in your exchange?,fiat_currency_support,banking,test,exchange_rate,0.99
+Will you accept my other card?,supported_cards_and_currencies,banking,test,card_acceptance,0.99
+I go the wrong exchange rate applied to my purchase in a foreign country.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?",transfer_fee_charged,banking,test,error,0.0
+What is the purpose of the extra fee that is showing up on my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"How long does it take for transfers to finish?  I sent funds to my pal, and she says that she has not gotten anything.",transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+Can I exchange between GBP and USD on the app?,exchange_via_app,banking,test,exchange_rate,0.99
+I want information about the source of funds.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+The app won't let me log in as myself.,unable_to_verify_identity,banking,test,pin_blocked,0.99
+How much will I pay to exchange foreign currency?,exchange_charge,banking,test,exchange_rate,0.99
+My card payment is pending.,pending_card_payment,banking,test,pending_transfer,0.99
+I got my new card. How do I activate it?,activate_my_card,banking,test,activate_my_card,0.99
+My card stopped working when I use it,card_not_working,banking,test,card_not_working,0.99
+"Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?",Refund_not_showing_up,banking,test,request_refund,0.99
+How to decide if I get a Visa or Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+"I am trying to make a transfer and am unsuccessful, can you please tell me why?",failed_transfer,banking,test,error,0.0
+Are PIN separately?,get_physical_card,banking,test,change_pin,0.99
+They charged me for paying with my card.,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Can you freeze my account?  I just saw there are transactions on my account that I don't recognize.  How can I fix this?,card_payment_not_recognised,banking,test,account_freeze,0.99
+If I need to exchange currency is there an extra fee?,exchange_charge,banking,test,exchange_charge,0.99
+Please tell me which cash machines will allow me to change my pin.,change_pin,banking,test,change_pin,0.99
+Can I have a refund?,request_refund,banking,test,request_refund,0.99
+"I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.",topping_up_by_card,banking,test,error,0.0
+The hotel called and said I left my phone in the room.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+I requested a virtual card but it is not showing up. Why?,getting_virtual_card,banking,test,virtual_card_not_working,0.99
+I would like to know any restrictions for the disposable cards.,disposable_card_limits,banking,test,disposable_card_limits,0.99
+How can I change the PIN?  Do I have to go to a real bank?,change_pin,banking,test,change_pin,0.99
+Can I space out how often money is transferred along my travels?,automatic_top_up,banking,test,transfer_timing,0.99
+"I just activated auto top-up, but it is not letting me enable it. Why not?",automatic_top_up,banking,test,automatic_top_up_config_issues,0.99
+"My PIN is blocked, what do I do?",pin_blocked,banking,test,pin_blocked,0.99
+Do I need to verify my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+I need to reorder my virtual card!,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Where on the website do I go to link my card?,card_linking,banking,test,card_linking,0.99
+"I am traveling to Germany, Will I be able to use my card there?",card_acceptance,banking,test,country_support,0.99
+Where is the auto top-up option?,automatic_top_up,banking,test,automatic_top_up,0.99
+Why doesn't my disposable virtual card work?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much!,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why did you charge me for a cash withdrawal?,cash_withdrawal_charge,banking,test,cash_withdrawal_not_recognised,0.99
+Can I link another card to my account?,card_linking,banking,test,card_linking,0.99
+Is there a reason why my account isn't updating because I used a check to  balance my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Can I unblock my pin?,pin_blocked,banking,test,pin_blocked,0.99
+Where can I find a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Do you have a list of exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+When does the money get transferred to my account,transfer_timing,banking,test,transfer_timing,0.99
+"Please help me get a new card, I reside in the United States.",country_support,banking,test,order_physical_card,0.99
+my phone is gone,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+How do your exchange rates work?,exchange_rate,banking,test,exchange_rate,0.99
+Can I make a withdraw if I am out of country from with out any fees at an ATM?,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.96
+I'm trying to figure out the current exchange rate.,exchange_rate,banking,test,exchange_rate,0.99
+What's the top up limit?,top_up_limits,banking,test,top_up_limits,1.0
+I want to cancel a transfer right away! Can you help?,cancel_transfer,banking,test,cancel_transfer,0.99
+Tell me if there are any top-up limits?,top_up_limits,banking,test,top_up_limits,0.99
+How do I link this new card?,card_linking,banking,test,card_linking,0.99
+Why hasn't my transfer gone through yet?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+atm would not give me cash,declined_cash_withdrawal,banking,test,contactless_not_working,0.99
+Why could my transfer have been declined?,declined_transfer,banking,test,declined_transfer,0.99
+I made a money transaction but the recipient can't see it,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+Why was my virtual card declined when attempting to setup automatic billing?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+May I exchange currencies with this?,exchange_via_app,banking,test,exchange_rate,0.99
+I'm not sure why I was charged an extra fee for transferring funds.,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+I tired to deposit some cash into my account but it's not there,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+My cash withdrawal was partly declined,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+Will you deal with SWIFT transfers?,top_up_by_bank_transfer_charge,banking,test,transfer_into_account,0.99
+Is there a fee for exchanging currencies?,exchange_charge,banking,test,exchange_charge,0.99
+Why are my payments showing pending?,pending_card_payment,banking,test,pending_transfer,0.99
+"My American Express is in my Apple Pay and the top up is failing, why?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+My friend still hasn't gotten a transaction I made.,transfer_not_received_by_recipient,banking,test,declined_transfer,0.99
+What currencies can I hold money in?,fiat_currency_support,banking,test,supported_cards_and_currencies,0.99
+How do I report my card lost or stolen?,lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+There is a withdrawal that isn't mind in the app.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Why is a money transfer not showing?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Do I have to do the identity check?,why_verify_identity,banking,test,why_verify_identity,0.99
+What are the steps to verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+What methods can I use to top up my account?,top_up_by_cash_or_cheque,banking,test,top_up_limits,0.99
+"More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.",transaction_charged_twice,banking,test,error,0.0
+"Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please.",reverted_card_payment?,banking,test,unable_to_verify_identity,0.99
+Where do I find the top-up verification code?,verify_top_up,banking,test,edit_personal_details,0.99
+I payed with a card and was charged an extra fee,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+There appears to have been a reversion in my top up,top_up_reverted,banking,test,top_up_reverted,0.99
+How many disposable cards is the limit?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+How can I find the top-up verification code?,verify_top_up,banking,test,verify_top_up,0.99
+I made a transfer 12 hours ago. Why is it still listed as pending?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+There is a strange payment on my statement. What should I do?,card_payment_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Why was my card payment declined?,declined_card_payment,banking,test,declined_card_payment,0.99
+Will my transfer immediately show up in my account?,transfer_timing,banking,test,transfer_timing,0.99
+I need my funds verified.,verify_source_of_funds,banking,test,verify_my_identity,0.99
+Do you have a top-up limit?,top_up_limits,banking,test,top_up_limits,0.99
+why couldn't I get cash in the ATM?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+How can I get a second card for my daughter?,getting_spare_card,banking,test,getting_spare_card,0.99
+What is a pending payment?,pending_card_payment,banking,test,pending_transfer,0.99
+Would it be possible to get another card?,getting_spare_card,banking,test,get_another_card,0.99
+I need a new PIN.,change_pin,banking,test,change_pin,0.99
+Can I have one of the virtual cards?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+My transaction to pay for an item was returned to my account.,reverted_card_payment?,banking,test,request_refund,0.99
+I can't prove my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+How do I cancel my card? There are charges on my account that I didn't make.,cash_withdrawal_not_recognised,banking,test,cancel_transfer,0.99
+Can I have it be delivered at a certain time?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+why does the app show a direct debit payment that I did not authorize,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+How many days until the money will be in my account?,transfer_timing,banking,test,transfer_timing,0.99
+Was my top up reversed?,top_up_reverted,banking,test,top_up_reverted,0.99
+"I requested a refund, and never received it. What can I do?",Refund_not_showing_up,banking,test,request_refund,0.99
+Why is my card not working?,card_not_working,banking,test,card_not_working,0.99
+I would like to delete my account please.,terminate_account,banking,test,terminate_account,1.0
+What is the exchange fee?,exchange_charge,banking,test,exchange_rate,0.99
+Why wouldn't the contactless payment work when I tried to pay at the bus today?,contactless_not_working,banking,test,contactless_not_working,0.99
+Can you give me a visa?,visa_or_mastercard,banking,test,get_physical_card,0.99
+Can I get cash with this card anywhere?,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+Can you look to make sure the exchange rate is correct,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Help!  The atm won't give me my card back.,card_swallowed,banking,test,lost_or_stolen_card,0.99
+Can you get me my card fast?,card_delivery_estimate,banking,test,get_physical_card,0.99
+I want a refund because my package has been taking too long to arrive. How do I go about doing that?,request_refund,banking,test,request_refund,0.99
+I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?,pending_card_payment,banking,test,unable_to_verify_identity,0.99
+Why am I being charged more ?,card_payment_wrong_exchange_rate,banking,test,extra_charge_on_statement,0.99
+where can user find pin?,get_physical_card,banking,test,edit_personal_details,0.99
+I don't like that I have to fill out so much information about my identity.,why_verify_identity,banking,test,why_verify_identity,0.99
+When can I expect to receive my new card?,card_delivery_estimate,banking,test,card_arrival,0.99
+Can I add to my account balance with a cheque?,top_up_by_cash_or_cheque,banking,test,transfer_into_account,0.99
+I don't recognise a card payment,card_payment_not_recognised,banking,test,card_payment_not_recognised,0.99
+How long until my friend receives my transaction?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+My card payment is showing pending.,pending_card_payment,banking,test,transfer_not_received_by_recipient,0.98
+My card won't work.,card_not_working,banking,test,card_not_working,0.99
+"I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?",transaction_charged_twice,banking,test,unable_to_verify_identity,0.99
+I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+"My payment has been declined, I thought this issue was fixed!",declined_card_payment,banking,test,declined_cash_withdrawal,0.99
+Are you able to unblock my pin?,pin_blocked,banking,test,passcode_forgotten,0.99
+What is the fee on my card payment?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Says my transfer can't be completed?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Are there any restrictions causing my transfer to be declined?,declined_transfer,banking,test,declined_transfer,0.99
+How are you determining your exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+Can I change the amount I made on a payment that I made to the payment is correct.,cancel_transfer,banking,test,change_pin,0.99
+Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?,declined_transfer,banking,test,error,0.0
+My card is about to expire.,card_about_to_expire,banking,test,card_about_to_expire,0.99
+The top-up is pending.,pending_top_up,banking,test,pending_top_up,0.99
+how do I link a card I already have?,card_linking,banking,test,card_linking,0.99
+I can't get my card to work.,card_not_working,banking,test,card_not_working,0.99
+Why isn't my PIN available yet?,get_physical_card,banking,test,pin_blocked,0.99
+"OMG!  I'm trying to load my card and it wont top up!  I desperately need the money either on my card or in my bank, where is it?",pending_top_up,banking,test,error,0.0
+"Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received!",pending_cash_withdrawal,banking,test,error,0.0
+Why didn't the ATM give me my money?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+I have friends that would like to top-up my account is that possible?,topping_up_by_card,banking,test,top_up_by_cash_or_cheque,0.99
+"Once my card expires, what should I do?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+how can i change my details,edit_personal_details,banking,test,edit_personal_details,0.99
+I have been charged with a fee for paying with my card.,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+What type of ATMs accept this card?,atm_support,banking,test,atm_support,0.99
+"You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.",declined_transfer,banking,test,declined_transfer,0.99
+I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me?,automatic_top_up,banking,test,automatic_top_up,0.99
+Which fiat currencies do you support?,fiat_currency_support,banking,test,fiat_currency_support,1.0
+Can I get some money exchanged?,exchange_via_app,banking,test,exchange_rate,0.99
+What is the wait time for a transfer from the US?,transfer_timing,banking,test,exchange_rate,0.99
+I have multiple charges on the same transaction.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+How can I top up by card?,topping_up_by_card,banking,test,top_up_by_card,0.99
+Can you tell me where you get your exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+The ATM didn't give me the card back!,card_swallowed,banking,test,lost_or_stolen_card,0.99
+I feel like too much money was taken during my currency exchange.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+why was my transfer declined,declined_transfer,banking,test,declined_transfer,0.99
+Who else can top up my account,topping_up_by_card,banking,test,top_up_limits,0.99
+Do you do SWIFT transfers?,top_up_by_bank_transfer_charge,banking,test,transfer_into_account,0.99
+How do I view the card I received in the app?,card_linking,banking,test,card_arrival,0.99
+"I found my card, can I add it to the app?",card_linking,banking,test,get_physical_card,0.99
+"Your top-up function isn't working, it still says pending even though I know my card works.",pending_top_up,banking,test,top_up_limits,0.99
+I have to verify the source of my funds,verify_source_of_funds,banking,test,verify_source_of_funds,1.0
+"If I want a physical card, do I have to pay anything?",order_physical_card,banking,test,order_physical_card,0.99
+"Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.",declined_transfer,banking,test,declined_transfer,0.99
+How would you use a disposable card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+Do you accept checks?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_charge,0.99
+I've received my card so now I need to know how to sync it to the app.,card_linking,banking,test,getting_virtual_card,0.99
+Can I use a bank transfer to refill my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+How would I use my money in a different country?,exchange_via_app,banking,test,country_support,0.99
+"My top-up was reverted, why did this happen?",top_up_reverted,banking,test,top_up_reverted,0.99
+I submitted a cash deposit to my account but it hasn't posted yet.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+Can I open an account for a child?,age_limit,banking,test,age_limit,0.99
+show me how to top up with my card,topping_up_by_card,banking,test,top_up_by_card,0.99
+Can I link an existing card?,card_linking,banking,test,card_linking,0.99
+Are both Visa and Mastercard accepted?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+What is the necessity of verifying the top up?,verify_top_up,banking,test,verify_top_up,0.99
+What fees apply when using a card?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Can I use my account without verifying my identity?,why_verify_identity,banking,test,unable_to_verify_identity,0.99
+I've been charged more than once for the same transaction,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Why would my top up be cancelled?,top_up_reverted,banking,test,top_up_failed,0.99
+"Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.",card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I already have one of your cards, how do I link them?",card_linking,banking,test,card_linking,0.99
+"I just got my card and want to use it, how do I activate my card?",activate_my_card,banking,test,activate_my_card,0.99
+Are there restrictions for my disposable card since it does not seem to be working?,virtual_card_not_working,banking,test,disposable_card_limits,0.99
+Balance hasn't been updated following a cheque or cash deposit,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,1.0
+What is a disposable virtual card?,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?,cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+How do I retrieve my card from the machine?,card_swallowed,banking,test,card_arrival,0.99
+How do I transfer money to my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+I forgot the code to access the app.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Can you tell me the total cost of a transfer?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+How come the ATM gave me less cash than what I asked for?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+What ATMs will accept this type of card?,atm_support,banking,test,atm_support,0.99
+I am not able to do a transfer to an account,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+Why did it decline my payment?,declined_card_payment,banking,test,declined_cash_withdrawal,0.99
+Where is the tracking number for the card you sent me?,card_arrival,banking,test,card_arrival,0.99
+"When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?",card_payment_wrong_exchange_rate,banking,test,error,0.0
+still waiting on my new card,card_arrival,banking,test,pending_card_payment,0.99
+how do i get a card if i am in the usa,country_support,banking,test,order_physical_card,0.99
+"My phone was stolen, what do I do?",lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+Can you tell me what to do to reset my passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Where is the card PIN?,get_physical_card,banking,test,change_pin,0.99
+My card is lost! What can I do?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+how many transactions can i make with a disposable card,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.,transaction_charged_twice,banking,test,error,0.0
+Can i change my PIN at the ATM?,change_pin,banking,test,change_pin,0.99
+How do I make contactless work,contactless_not_working,banking,test,contactless_not_working,0.99
+Can you freeze my card it was stolen,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Help my verify my id.,unable_to_verify_identity,banking,test,verify_my_identity,0.99
+Why wasn't I able to transfer to another account?,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+I think my top up did not work,top_up_failed,banking,test,top_up_failed,0.99
+I don't like your company. Delete my account.,terminate_account,banking,test,terminate_account,0.99
+I would like to delete my account.,terminate_account,banking,test,terminate_account,0.99
+I am having difficulties to verify my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I would like to exchange currencies,exchange_via_app,banking,test,exchange_rate,0.99
+Will I be charged if I use European bank card for top up?,top_up_by_card_charge,banking,test,country_support,0.99
+What happens if a merchant doesn't accept a payment?,reverted_card_payment?,banking,test,declined_card_payment,0.99
+Someone stopped my payment,reverted_card_payment?,banking,test,declined_card_payment,0.99
+Can it automatically top-up money if there isn't much left?,automatic_top_up,banking,test,automatic_top_up,0.99
+Why would a transfer fail?,failed_transfer,banking,test,failed_transfer,0.99
+My statement doesn't show that a refund has processed,Refund_not_showing_up,banking,test,request_refund,0.99
+Where are the virtual cards located?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+My cash withdrawl was declined why?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Somehow I am missing my card.  What should I do?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+What currencies or cards do you support for topping up?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+"I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?",cash_withdrawal_charge,banking,test,error,0.0
+Where are the options to top up with a cheque on my account?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Can I make transfers before identity verification?,why_verify_identity,banking,test,unable_to_verify_identity,0.99
+The wrong exchange rate was used when I bought something with a foriegn currency.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I can't find my phone.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,1.0
+Do I need to verify my identity to use my account?,why_verify_identity,banking,test,why_verify_identity,0.99
+Can you tell me if my pop-up went through?,top_up_failed,banking,test,request_refund,0.99
+I am not satisfied with your company and would like to delete my accounts!,terminate_account,banking,test,terminate_account,0.99
+Does my PIN come with my card?,get_physical_card,banking,test,passcode_forgotten,0.99
+My card has not arrived yet.,card_arrival,banking,test,card_arrival,0.99
+I was at an ATM and it swallowed my card.,card_swallowed,banking,test,card_swallowed,1.0
+Why did my transfer fail?,failed_transfer,banking,test,transfer_failed,0.99
+"I need to make a transfer, what will the fee be?",top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+Why do I have to verify the top-up?,verify_top_up,banking,test,verify_top_up,0.99
+My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?,virtual_card_not_working,banking,test,error,0.0
+"The service of this company sucks, I need to terminate my account.",terminate_account,banking,test,terminate_account,0.99
+Why did my cash get charged a fee that should not be there.,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?,declined_cash_withdrawal,banking,test,error,0.0
+I made an out of country transfer and it hasn't went through yet.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Are there certain ATMs that I can use this card at?,atm_support,banking,test,atm_support,0.99
+How do I go forth on transferring money into my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?,declined_cash_withdrawal,banking,test,error,0.0
+how long and how much does it cost for new card,card_about_to_expire,banking,test,order_physical_card,0.99
+My disposable card seems not to be working am I doing something wrong?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+How do I get a visa card?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Why doesn't my balance reflect my transfer,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Why didn`t my topup go through?,top_up_failed,banking,test,top_up_failed,0.99
+Where do I go to get the code to verify the top up card?,verify_top_up,banking,test,verify_top_up,0.99
+Why was my cash withdrawal declined?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Can I make multiple online transactions with my virtual card?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Im very upset as my top-up was canceled and I have no idea why.,top_up_reverted,banking,test,top_up_failed,0.99
+What exchange rate do you use?,exchange_rate,banking,test,exchange_rate,0.99
+"It's been two weeks, why has the transaction for $1.00 not been reversed?",extra_charge_on_statement,banking,test,request_refund,0.99
+Why am I not able to verify my id?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I need to edit the personal details section of my account,edit_personal_details,banking,test,edit_personal_details,1.0
+The ATM machine stole my card.,card_swallowed,banking,test,card_swallowed,0.99
+I used my card for a purchase and was charged a fee,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+It wants me to verify the top up. Why?,verify_top_up,banking,test,verify_top_up,0.99
+Why can't I top up with a cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+How old does one have to be to have an account with the bank?,age_limit,banking,test,age_limit,0.99
+"My latest payment was declined, I was told everything was back to working order. What happened?",declined_card_payment,banking,test,declined_card_payment,0.99
+Why am I having trouble verifying my id?,unable_to_verify_identity,banking,test,error,0.0
+What does it mean when my top up is saying  still pending?,pending_top_up,banking,test,top_up_failed,0.99
+How much more do I have to pay to exchange currencies?,exchange_charge,banking,test,exchange_rate,0.99
+Can my friends send me money?,receiving_money,banking,test,receiving_money,0.99
+Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all.,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+"I wanted to use my card contactless but it doesn't seem to be working, what could be the problem?",contactless_not_working,banking,test,contactless_not_working,0.99
+How many disposable cards per day am I allowed to have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+My card isn't working,card_not_working,banking,test,card_not_working,0.99
+Why do you charge fees on card payments?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+How do I update my details?,edit_personal_details,banking,test,edit_personal_details,0.99
+how to change name,edit_personal_details,banking,test,edit_personal_details,0.99
+Is there an exchange fee?,exchange_charge,banking,test,exchange_charge,0.99
+My card broke.,card_not_working,banking,test,card_not_working,0.99
+Do you do Visa or Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+The amount of cash I received was incorrect,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+What can I do if contactless doesn't work?,contactless_not_working,banking,test,contactless_not_working,0.99
+Is there any limit to the amount I can add to a card at a time?,top_up_limits,banking,test,top_up_limits,0.99
+I'm really stuck. I don't know why but my card payment has not gone through.,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+How can I get my card out of the damn ATM?,card_swallowed,banking,test,card_arrival,0.99
+How can someone add money to my account?,topping_up_by_card,banking,test,top_up_by_cash_or_cheque,0.99
+"I'm concerned about a payment that has recently been made on my card.  I do not recognize the name that the transaction went to, can you help me?",card_payment_not_recognised,banking,test,unknown,0.99
+Why is there more then one charge on my card I only paid for one not twice how can I fix this?,transaction_charged_twice,banking,test,wrong_amount_of_cash_received,0.99
+There's a direct debit on my account that I didn't authorize,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+Why was my transfer charged fees?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+I need to reset my passcode. How do I do it?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Is my card usable anywhere?,card_acceptance,banking,test,card_not_working,0.99
+how can i top up?,topping_up_by_card,banking,test,top_up_limits,0.99
+How do I freeze my card? I think someone is using it to make a bunch of online transactions.,compromised_card,banking,test,lost_or_stolen_card,0.99
+Why is the cash deposit not showing up in my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What is the process of card activation?,activate_my_card,banking,test,activate_my_card,0.99
+What is the limit to disposable cards you can have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Can you freeze my card because someone used it while I was out of town. I did not make these purchases.,compromised_card,banking,test,card_not_working,0.99
+Im waiting for my transaction to go through.,transfer_not_received_by_recipient,banking,test,pending_transfer,0.99
+My card got lost.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+My money transfer has not arrived.,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+Why is a transaction showing as pending when I recieved cash from an ATM?,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+How can I view the source of my available funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I am seeing in the App a some cash withdrawal that its not mine,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+How can I top-up my limit?,top_up_limits,banking,test,top_up_limits,0.99
+Can I find the origination of my funds?,verify_source_of_funds,banking,test,why_verify_identity,0.99
+Help me cancel my transaction,cancel_transfer,banking,test,cancel_transfer,0.99
+How fast can you deliver?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+The stupid machine just swallowed my card!! I need a new one ASAP,card_swallowed,banking,test,card_swallowed,0.99
+Where are cards delivered to?,order_physical_card,banking,test,card_delivery_estimate,0.99
+It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately!,compromised_card,banking,test,error,0.0
+Can I use your app if I am from the EU?,country_support,banking,test,country_support,0.99
+I have a payment listed in error.,card_payment_not_recognised,banking,test,request_refund,0.99
+What's the limit on automatic top-up?,automatic_top_up,banking,test,automatic_top_up_limits,1.0
+There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?,card_payment_not_recognised,banking,test,error,0.0
+Is my currency okay to add money with?,supported_cards_and_currencies,banking,test,country_support,0.99
+"Why do I get charged additional fees on some payments, but not others?",card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+I would like a virtual card- where can I purchase one?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+How do I open up an account for my child?,age_limit,banking,test,order_physical_card,0.99
+"Can you help me with a weird charge?  It's a pound charge that never goes away from the statement view on the app I'm using.  It's not described as anything but ""Pending"", and that status has never changed during the last two days.",extra_charge_on_statement,banking,test,error,0.0
+The expiration date of my card is approaching .,card_about_to_expire,banking,test,card_about_to_expire,1.0
+I would like to cancel a payment. I purchased something several days ago and i still have not received it.,request_refund,banking,test,error,0.0
+Are you sure when the withdrawal will show?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Is there a fee for using a European bank card to top up?,top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+Where can I receive my card?,order_physical_card,banking,test,card_arrival,0.99
+i transfered however its still pending,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How can I top-up my card?,top_up_by_cash_or_cheque,banking,test,top_up_by_card,0.99
+How do i transfer money using my credit card?,topping_up_by_card,banking,test,transfer_into_account,0.99
+Why didn't my transfer go through?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Do you have a limit to top ups?,top_up_limits,banking,test,top_up_limits,0.99
+Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible.,request_refund,banking,test,cancel_transfer,0.99
+I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+May I have another card?,getting_spare_card,banking,test,order_physical_card,0.99
+Where can I get my PIN unblocked?,pin_blocked,banking,test,pin_blocked,0.99
+"What do I do if an ATM ""stole"" my card?",card_swallowed,banking,test,error,0.0
+im not paying this transfer fee,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+How can I verify my indentity?,verify_my_identity,banking,test,verify_my_identity,0.99
+why do i not have a virtual card,getting_virtual_card,banking,test,getting_virtual_card,0.99
+I did a transfer to my account but it doesn't show up,balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+I am sick of this damn company and want to close out my account.,terminate_account,banking,test,terminate_account,0.99
+What is my card's PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I got charged and extra fee when I transferred money so why was I charged?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+The atm won't give my card back!,card_swallowed,banking,test,lost_or_stolen_card,0.99
+How do I go through the process of currency exchange?,exchange_via_app,banking,test,exchange_rate,0.99
+How man currencies can I hold?,fiat_currency_support,banking,test,supported_cards_and_currencies,0.99
+Is there any way to Auto top-up?,automatic_top_up,banking,test,automatic_top_up,0.99
+"I didn't get cash from an ATM, but the app says I did",cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+How do my friends top up my account,topping_up_by_card,banking,test,top_up_by_cash_or_cheque,0.99
+Can I use app to freeze account and dispute fraud?,compromised_card,banking,test,unable_to_verify_identity,0.99
+"I've notice I was charged for withdrawing cash, can you explain why?",cash_withdrawal_charge,banking,test,cash_withdrawal_not_recognised,0.99
+What countries will my card be supported in?,country_support,banking,test,country_support,0.99
+Can you tell me why my refund is not showing in my statement?,Refund_not_showing_up,banking,test,request_refund,0.99
+Can I have a auto top-up when my account is short?,automatic_top_up,banking,test,automatic_top_up,0.99
+My card is gone I think it was stolen,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+What are the steps to activating a new card?,activate_my_card,banking,test,activate_my_card,0.99
+"I can not seem to make a successful transfer, can you tell me what I'm doing wrong?",failed_transfer,banking,test,failed_transfer,0.99
+"When I topped up, the app reverted my funds.",top_up_reverted,banking,test,top_up_failed,0.99
+What do you charge for physical cards?,order_physical_card,banking,test,card_delivery_estimate,0.99
+What do you need so I can verify my identity?,verify_my_identity,banking,test,why_verify_identity,0.99
+What should I do to verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have   known about these charges I wouldn't have made a withdraw.,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times!,declined_cash_withdrawal,banking,test,contactless_not_working,0.99
+My ecchange rate was wrong for a cash transaction.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I add the card to my account?,card_linking,banking,test,order_physical_card,0.99
+What do I do if I think someone managed to get my card information?,compromised_card,banking,test,lost_or_stolen_card,0.99
+For what reason would a top up be reverted and returned to my account?,top_up_reverted,banking,test,top_up_reverted,0.99
+Do you know why my card payment was reverted?,reverted_card_payment?,banking,test,reverted_card_payment?,0.99
+What can you tell me about getting a virtual disposable card?,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+I think my card was stolen.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+I was supposed to get a purchase refunded but I don't see the money in my account,Refund_not_showing_up,banking,test,request_refund,0.99
+My salary is received in the form of GBP. Do I need to do anything specific to configure this?,receiving_money,banking,test,fiat_currency_support,0.99
+"Someone has my card number, freeze my account.",compromised_card,banking,test,declined_card_payment,0.99
+Is using my card free?,card_payment_fee_charged,banking,test,unsupported_query,0.99
+Where can I obtain my virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Why can't I top up?,top_up_failed,banking,test,top_up_limits,0.99
+Change currency,exchange_via_app,banking,test,exchange_rate,0.99
+The expiration date on my card is coming up,card_about_to_expire,banking,test,card_about_to_expire,0.99
+The app reverted my top off.,top_up_reverted,banking,test,top_up_reverted,0.99
+going to need a new card what are the fees and time it takes,card_about_to_expire,banking,test,card_linking,0.99
+Can I cancel a transfer,cancel_transfer,banking,test,cancel_transfer,0.99
+Where will I find my card?,order_physical_card,banking,test,card_arrival,0.99
+If I transfer money from my bank to top-up my account will I be charged?,top_up_by_bank_transfer_charge,banking,test,top_up_limits,0.99
+Can you give me information about verification code?,verify_top_up,banking,test,why_verify_identity,0.99
+Is there an auto top-up option?,automatic_top_up,banking,test,automatic_top_up,0.99
+Is there a fee for withdrawing cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Why was I charged a fee for withdrawing cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+The exchange rate on my purchase is wrong.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Explain why I can't do a transfer to a beneficiary.,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+I am not able to use the app since I forgot my phone at the hotel I was staying at.,lost_or_stolen_phone,banking,test,error,0.0
+How are currencies exchanged?,exchange_via_app,banking,test,exchange_rate,0.99
+Why was a charged just for transferring?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+Can I receive a refund for my item?,request_refund,banking,test,request_refund,0.99
+Some idiot stole my card.,lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+My transfer is still coming up as pending.,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I was retrieving money and my card wouldn't remove.,card_swallowed,banking,test,card_not_working,0.99
+Still waiting on a refund.,Refund_not_showing_up,banking,test,request_refund,0.99
+When will my balance update after a transfer?,balance_not_updated_after_bank_transfer,banking,test,balance_not_updated_after_transfer,0.99
+my card was not in the mail again can you advise?,card_delivery_estimate,banking,test,lost_or_stolen_card,0.99
+How do I update the PIN on my account?,change_pin,banking,test,change_pin,0.99
+Can I exchange currencies?,fiat_currency_support,banking,test,exchange_rate,0.99
+I've tried my card a bunch of times and it never worked.,card_not_working,banking,test,card_not_working,0.99
+Where can I withdrawal my money?,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+My card is about to expire. How do I get a new one?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+I was trying to purchase something at the store today and my card has been declined.  Why has this happened?,declined_card_payment,banking,test,declined_card_payment,0.99
+Atm took my card,card_swallowed,banking,test,card_not_working,0.99
+What are the most current exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+What places can I use my card?,card_acceptance,banking,test,card_acceptance,0.99
+What is the highest limit for Auto Top?,automatic_top_up,banking,test,automatic_top_up,0.99
+how do I top up my money automatically,automatic_top_up,banking,test,automatic_top_up,0.99
+"To add money to my account, what currencies can I use?",supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Can I do a bank transfer to put additional money in my account because I am out of money?,transfer_into_account,banking,test,top_up_by_bank_transfer_charge,0.99
+Do I qualify for a visa card?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+How does a transfer work?,transfer_into_account,banking,test,transfer_into_account,0.99
+can you assist me with the auto top up ?,automatic_top_up,banking,test,automatic_top_up,1.0
+What is the code I need to get into the app?,passcode_forgotten,banking,test,oos,0.0
+Can I use my Apple Watch to to top up?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+There is a direct debit that's not mine.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+Do I need to establish I am paid in GBP before a transfer?,receiving_money,banking,test,transfer_timing,0.99
+It will be fine to use at any establishment that accepts Mastercard.,card_acceptance,banking,test,visa_or_mastercard,0.99
+Why did I get less money than I asked for?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+"My top-up failed, WHY?",top_up_failed,banking,test,top_up_failed,0.99
+Is their a fee for top ups?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+How do I find the verification code for my top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+how long dies it take for transfers to reflect on my balance,transfer_timing,banking,test,transfer_timing,0.99
+Who accepts this card?,card_acceptance,banking,test,card_acceptance,0.99
+Can I use app to freeze my card and dispute fraud?,compromised_card,banking,test,card_freezing_dispute_fraud,0.99
+"In terms of holding and exchange, what fiat currencies do you use.",fiat_currency_support,banking,test,fiat_currency_support,0.99
+What kind of cash machines would allow me to change my PIN?,change_pin,banking,test,card_linking,0.99
+Why would there be a payment on my account I don't recognize?,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+My card stopped working,card_not_working,banking,test,card_not_working,0.99
+i have not received my card,card_arrival,banking,test,card_arrival,0.99
+"I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.",cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+"When using a US card, what is the cost for a top up/off?",top_up_by_card_charge,banking,test,top_up_limits,0.99
+CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?,transfer_into_account,banking,test,transfer_into_account,0.99
+Do you offer additional currency options?,fiat_currency_support,banking,test,exchange_rate,0.99
+"I show another charge on my card from when I used it, why?",card_payment_fee_charged,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+My card was declined today when eating and I need to know what's wrong.,card_not_working,banking,test,card_not_working,0.99
+There is a Direct Debit that I don't recognize.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,1.0
+How do I track my card?,card_arrival,banking,test,card_arrival,0.99
+My ID won't be verified!,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+"My card's expiring, what happens now?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+Is there a limit for top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+The exchange rate would be?,exchange_rate,banking,test,exchange_rate,0.99
+How can I top up my Google Pay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Something is wrong with my payment account since it has been declined,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+Can am I able to exchange currencies?,exchange_via_app,banking,test,exchange_rate,0.99
+How do you get a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Where can I use my card?,card_acceptance,banking,test,card_acceptance,0.99
+I made a mistake with a transaction!,cancel_transfer,banking,test,declined_transfer,0.99
+What is the maximum number of transactions I can make with one card?,disposable_card_limits,banking,test,transfer_limits,0.99
+How many card payments can I use on a disposable card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+What is the tracking number for the card you sent?,card_arrival,banking,test,card_arrival,0.99
+How can I use American Express to add funds to my account?,supported_cards_and_currencies,banking,test,order_physical_card,0.99
+Is there a maximum amount of top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+I cannot use my card.,card_not_working,banking,test,card_not_working,0.99
+What are the ATMs that will accept this card?,atm_support,banking,test,atm_support,0.99
+"I want to withdraw money, where can I go?",atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+"My card is broke, what do I do?",card_not_working,banking,test,card_not_working,0.99
+And what about the Card's PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+What is the need to verify my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+Are SWIFT transfers accepted?,top_up_by_bank_transfer_charge,banking,test,fiat_currency_support,0.99
+What countries do you do business in?,country_support,banking,test,country_support,0.99
+"I'm out of money, can I add money with my bank?",transfer_into_account,banking,test,top_up_by_card,0.99
+How do I top up my card?,transfer_into_account,banking,test,top_up_by_card,0.99
+I need to validate the source of my funds.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I don't know why my payment didn't work.,declined_card_payment,banking,test,payment_not_recognised,0.99
+I made a cash withdrawal but the pending status is taking forever.,pending_cash_withdrawal,banking,test,transfer_timing,0.99
+Where can I see the source of my money?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+My transfer will not go through.,failed_transfer,banking,test,failed_transfer,0.99
+Show me how to change my pin?,change_pin,banking,test,change_pin,0.99
+Is it permissible to hold money in multiple currencies?,fiat_currency_support,banking,test,exchange_rate,0.99
+I believe I left my smartphone at the hotel I was staying at.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+"More fees, this time for withdrawing my own cash. Why are you robbing me?",cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Can you cancel my purchase?,request_refund,banking,test,declined_transfer,0.99
+Why does it say pending cash withdrawal on my statement?,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+I am waiting for a pending money transfer to process.,pending_transfer,banking,test,pending_transfer,0.99
+What is the exchange rate like?,exchange_rate,banking,test,exchange_rate,0.99
+Let me know the steps for the identity checks,verify_my_identity,banking,test,why_verify_identity,0.99
+Are there fees for adding money using an international card,top_up_by_card_charge,banking,test,exchange_rate,0.99
+Will topping up by transfer lead to a charge on my account?,top_up_by_bank_transfer_charge,banking,test,top_up_limits,0.99
+I just got this card & I don't know how to activate it.,activate_my_card,banking,test,activate_my_card,0.99
+What do I need to do for a PIN?,get_physical_card,banking,test,change_pin,0.99
+I am not being recognized by the app.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+May I get a disposable virtual card as well?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+Where did this 1 euro fee come from?,extra_charge_on_statement,banking,test,exchange_rate,0.99
+How can I create many temporary cards daily?,disposable_card_limits,banking,test,temporary_cards_creation,0.99
+"I tired to move my money, but my transfer was declined.",declined_transfer,banking,test,transfer_not_received_by_recipient,0.99
+My card is just not working at this time.,virtual_card_not_working,banking,test,card_not_working,0.99
+I would like to verify the source of my money,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+are both visa and mastercard available to me?,visa_or_mastercard,banking,test,visa_or_mastercard,1.0
+What's the right way to activate my card?,activate_my_card,banking,test,activate_my_card,0.99
+"Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this",beneficiary_not_allowed,banking,test,direct_debit_payment_not_recognised,0.99
+I topped up but the app reverted it,top_up_reverted,banking,test,top_up_reverted,0.99
+"Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it!",pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+help me obtain a virtual card,getting_virtual_card,banking,test,getting_virtual_card,0.99
+I am still waiting for a money transfer to show,pending_transfer,banking,test,unable_to_verify_identity,0.99
+"If I receive foreign currencies, am I able to exchange them on the app?",exchange_via_app,banking,test,exchange_rate,0.99
+When will the $1 transaction be credited to me?,extra_charge_on_statement,banking,test,transfer_timing,0.99
+When will a transfer reach my account?,transfer_timing,banking,test,transfer_timing,0.99
+There is a fee I don't recognize on my statement.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Can you provide a reason as to why my transfer did not work?,failed_transfer,banking,test,failed_transfer,0.99
+"I need to use a European card for a top up, what will the charge be?",top_up_by_card_charge,banking,test,exchange_charge,0.99
+What are your policies for card transfers?,failed_transfer,banking,test,transfer_into_account,0.99
+I don't know where to look to find my PIN.,get_physical_card,banking,test,passcode_forgotten,0.99
+I need to get an actual card so that I can use it for in person transactions. How would I do this?,order_physical_card,banking,test,get_physical_card,0.99
+"Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.",card_linking,banking,test,lost_or_stolen_card,0.99
+How do I avoid getting charged a fee on my card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+How do I find the exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+"When I put the wrong pin too much, I got blocked, so can you help me unblock my pin",pin_blocked,banking,test,pin_blocked,0.99
+What kind of documents do I need for the identity check?,verify_my_identity,banking,test,why_verify_identity,0.99
+I took out cash abroad and the exchange rate isn't correct.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Hello, I found the card I misplaced and I need to reactive it, how do I do that?",card_linking,banking,test,reactivated_card,0.99
+Why do you charge for payments? Why aren't your charges clearly laid out in the agreement?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+Which ATM's accept my card?,atm_support,banking,test,atm_support,0.99
+Why did my top up not work?,top_up_failed,banking,test,top_up_failed,0.99
+"Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.",pending_cash_withdrawal,banking,test,error,0.0
+I transferred money and was charged and want to know why.,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+What cards to do you support to top up.,supported_cards_and_currencies,banking,test,top_up_limits,0.99
+"I live in the US, how long will it take for delivery?",card_delivery_estimate,banking,test,order_physical_card,0.99
+how to activate card?,activate_my_card,banking,test,activate_my_card,0.99
+I found an unauthorized card payment,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+"I am from the EU, can I sign up?",country_support,banking,test,country_support,0.99
+I was charged for a cash withdrawal.,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+I think my card payment had been return,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+Oh no!  I lost my card!  Help!,lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+When should I expect my card?,card_delivery_estimate,banking,test,card_arrival,0.99
+"I initiated a Bank transfer form Europe, how long will this take?",transfer_timing,banking,test,transfer_timing,0.99
+Is there any nearby ATM's?,atm_support,banking,test,atm_support,0.99
+Get an item refund,request_refund,banking,test,request_refund,0.99
+I have an unauthorized transaction on my statement,card_payment_not_recognised,banking,test,declined_cash_withdrawal,0.99
+Do you know if my top-up has been cancelled?,top_up_reverted,banking,test,top_up_failed,0.99
+I have no idea why my card payment did not work.,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+Help! I forgot my PIN and have been locked out of using my card.,pin_blocked,banking,test,passcode_forgotten,0.99
+"I received my new card, but I don't see it in the app anywhere.  What do I do?",card_linking,banking,test,card_arrival,0.99
+Unknown direct deposit,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+Is there currency exchange on this app?,exchange_via_app,banking,test,exchange_rate,0.99
+"I still have not received my new card, I ordered over a week ago.",card_arrival,banking,test,card_arrival,0.99
+how much can i top up?,top_up_limits,banking,test,top_up_limits,0.99
+Why is my transfer not done yet?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+What do I do if an ATM ate my card?,card_swallowed,banking,test,card_swallowed,0.99
+The ATM didn't let me get any cash,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+How do I activate a new card?,activate_my_card,banking,test,activate_my_card,0.99
+My transaction was just declined when I was using my disposable virtual card. What can I do?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I didn't buy this twice,transaction_charged_twice,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there a way to top-up automatically?,automatic_top_up,banking,test,automatic_top_up,0.99
+i was charged when i used a us issued card. why and what cards are free to use to add money,top_up_by_card_charge,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Does it cost anything for exchanges?,exchange_charge,banking,test,exchange_charge,0.99
+I want to order another crad,getting_spare_card,banking,test,order_physical_card,0.99
+What is the base amount for cross-currency exchanges?,exchange_charge,banking,test,exchange_rate,0.99
+"Could it be that I deactivated my card, its not working?",card_not_working,banking,test,card_not_working,0.99
+What are the fees for top ups?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+Is it possible to receive a Visa and a MasterCard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+How can I fix a problem where my virtual card is rejected?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Can you explain why there is a payment showing twice?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+I need to change my PIN.,change_pin,banking,test,change_pin,0.99
+Do you accept exchanges to EUR?,fiat_currency_support,banking,test,exchange_rate,1.0
+Is it a good time to exchange?,exchange_rate,banking,test,exchange_rate,0.99
+"There must be an issue, why has my card been cancelled?",reverted_card_payment?,banking,test,declined_card_payment,0.99
+My top up was denied in the app.,top_up_failed,banking,test,top_up_failed,0.99
+"I would like to know why my payment is still pending, can you help?",pending_transfer,banking,test,failed_transfer,0.99
+Can I request a physical card?,order_physical_card,banking,test,order_physical_card,0.99
+I'v exhausted all the of times I can try my PIN,pin_blocked,banking,test,pin_blocked,0.99
+Is PIN delivered separately?,get_physical_card,banking,test,card_delivery_estimate,0.99
+Can I exchange and hold all fiat currencies?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+"Someone attacked me yesterday and took my things, so I am unable to use the app.  I am in need of some help.",lost_or_stolen_phone,banking,test,unable_to_verify_identity,0.99
+Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already.,pending_top_up,banking,test,top_up_failed,0.99
+How do I delete my account?,terminate_account,banking,test,terminate_account,1.0
+"I topped up by card a while ago and it's still pending, surely it should be done by now?",pending_top_up,banking,test,pending_top_up,0.99
+What is stopping my money from transferring?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How many cards can I have for one account?,getting_spare_card,banking,test,supported_cards_and_currencies,0.99
+Why am I seeing a transfer fee?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+The ATM isn't giving out any money.,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Is it possible to tell if my top up has reverted?,top_up_reverted,banking,test,top_up_reverted,0.99
+Where can I find the card PIN?,get_physical_card,banking,test,change_pin,0.99
+How do I deal with a blocked PIN?,pin_blocked,banking,test,pin_blocked,0.99
+Can I use Apple Pay to top up?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Why would I be charged a fee for card payment?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+My salary is in GBP; how can I note this in the app?,receiving_money,banking,test,fiat_currency_support,0.99
+I requested a refund and it is missing.,Refund_not_showing_up,banking,test,request_refund,0.99
+A wrong exchange rate was applied to a transaction made abroad.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+My contanctless has stopped working,contactless_not_working,banking,test,contactless_not_working,0.99
+I am seeing an extra fee on my statement what is that for?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Help me locate the nearest ATM.,atm_support,banking,test,atm_support,1.0
+When I top up what are the amoutn limits.,top_up_limits,banking,test,top_up_limits,0.99
+I want to change my name.,edit_personal_details,banking,test,edit_personal_details,0.99
+I bought some things this morning but the payment shows that it is pending,pending_card_payment,banking,test,pending_transfer,0.99
+When will I get my card?,card_arrival,banking,test,order_physical_card,0.99
+"I'm not sure where my phone is, I think someone stole it or it's lost.",lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+I transferred money but the recipient says it has not arrived. Why would this be?,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+My top up is not working in Apple Pay.,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+What countries do you support?,country_support,banking,test,country_support,0.99
+I am confused as to why my transfer could still be pending.,pending_transfer,banking,test,unable_to_verify_identity,0.99
+What stores will take my credit card as payment?,card_acceptance,banking,test,card_acceptance,0.99
+What are the fees to get a physical card?,order_physical_card,banking,test,get_physical_card,0.99
+It appears that I am being double charged for some items that I have purchased this past week.  Please review and correct.,transaction_charged_twice,banking,test,declined_cash_withdrawal,0.99
+When will my card payment be done pending?,pending_card_payment,banking,test,pending_transfer,0.99
+How do I set a new pin?,change_pin,banking,test,change_pin,0.99
+I transferred the wrong amount and would like to cancel the transaction.,cancel_transfer,banking,test,declined_transfer,0.99
+How do I change my address?,edit_personal_details,banking,test,edit_personal_details,0.99
+Cash deposit to my account but it has not appeared.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+What are disposable cards?,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+I just completed a bank transfer and the balance didn't update,balance_not_updated_after_bank_transfer,banking,test,balance_not_updated_after_bank_transfer,0.99
+Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month?,cash_withdrawal_charge,banking,test,error,0.0
+I can't find my password,passcode_forgotten,banking,test,passcode_forgotten,0.99
+"If I need more cards, are there any fees?",getting_spare_card,banking,test,disposable_card_limits,0.99
+Can I use this card at an ATM?,atm_support,banking,test,atm_support,0.99
+How do I get an actual card?,order_physical_card,banking,test,card_delivery_estimate,0.99
+How can I unlock the pin?,pin_blocked,banking,test,passcode_forgotten,0.99
+The app made a mistake and said I made a cash withdrawal.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Can I make sure my card is delivered on a specific day?,card_delivery_estimate,banking,test,order_physical_card,0.99
+"I'm not in the UK, can I get a card?",country_support,banking,test,country_support,0.99
+The app doesn't believe that I am me,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+What is the fee to receive money?,top_up_by_bank_transfer_charge,banking,test,cash_withdrawal_charge,0.99
+Why did I not get a virtual card yet?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+What are the top-up limits?,top_up_limits,banking,test,top_up_limits,0.99
+I'm still waiting on my card to be delivered.,card_arrival,banking,test,card_arrival,0.99
+I would like to know why I was charged twice for my purchase.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Why would I have a pending payment?,pending_card_payment,banking,test,transfer_timing,0.99
+How can i check if my card is working?,card_not_working,banking,test,card_not_working,0.99
+Where do I go to change GBP?,exchange_via_app,banking,test,exchange_rate,0.99
+There is an unauthorized fee.,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+How can I top up with Google Pay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+I thought cash withdrawals didn't have a fee,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+How do you verify an identity?,verify_my_identity,banking,test,why_verify_identity,0.99
+Why doesn't a return show up im my account from a purchase I made?,Refund_not_showing_up,banking,test,transfer_not_received_by_recipient,0.99
+The card I have doesn't work.,card_not_working,banking,test,card_not_working,0.99
+What are the ways for others to transfer me money?,receiving_money,banking,test,transfer_into_account,0.99
+I was mugged yesterday and they took everything.  I can't access my app.  What are my next steps?,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+How did you come up with your exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+Someone transferred money to me and it doesn't show,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Someone I don't know has used my card without permission.,compromised_card,banking,test,declined_card_payment,0.99
+I am still waiting for a cash withdrawal to show,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Fix my contactless,contactless_not_working,banking,test,contactless_not_working,0.99
+How do I get my top-up verification code?,verify_top_up,banking,test,verify_top_up,0.99
+"$1 extra has been charged on my statement, why is that?",extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+What's the deal? My card was just denied for top up. Why is it not going through?,top_up_failed,banking,test,transfer_not_received_by_recipient,0.99
+"Since my card is about to expire, what do I do to get a new one?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+"Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at ""pending"" for over an hour now. Is it supposed to do this or is there something wrong in the system?",pending_top_up,banking,test,error,0.0
+"I need a card, but I'm in the US at the moment.",country_support,banking,test,order_physical_card,0.99
+I would prefer a visa card,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+What is the activation process on my new card?,activate_my_card,banking,test,activate_my_card,0.99
+How do I convert currencies with the app?,exchange_via_app,banking,test,exchange_rate,0.99
+Can you assist me with unblocking my PIN? I put it in wrong too many times.,pin_blocked,banking,test,error,0.0
+places i can use the card,card_acceptance,banking,test,supported_cards_and_currencies,0.99
+How do I receive my physical card,order_physical_card,banking,test,order_physical_card,0.99
+Is there places where I can't withdraw money?,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+Why could I not choose cash at the ATM?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+The app doesn't recognize me.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+"I tried to take out cash but the amount isn't right, so what do I do?",wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+It seems there is an incorrect listing of a direct debit payment on my app that I did not make,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+There is a payment that is not mine in the app.  Please advise/,card_payment_not_recognised,banking,test,virtual_card_not_working,0.99
+How can I get a physical card,order_physical_card,banking,test,get_physical_card,0.99
+My password isn't being accepted and I need to reset it.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Can I get a copy of the card by email?,getting_virtual_card,banking,test,card_delivery_estimate,0.99
+"My American express is experiencing a problem with apple play with top up, can you fix it?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Where is the closest Mastercard ATM?,atm_support,banking,test,atm_support,0.99
+Can you tell me how to link one of your cards that I already have?,card_linking,banking,test,card_linking,0.99
+What different ways are there for someone to send me money?,receiving_money,banking,test,receiving_money,0.99
+still waiting on that card,card_arrival,banking,test,pending_transfer,0.99
+Can you explain the transfer fee to me?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+I didn't get all the cash I requested for at the ATM,wrong_amount_of_cash_received,banking,test,declined_cash_withdrawal,0.99
+How long is it going to take for my funds to show in my account?,transfer_timing,banking,test,transfer_timing,0.99
+I saw a payment i did not do,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+I attempted to top up but the app denied it.,top_up_failed,banking,test,top_up_failed,0.99
+I was taking out funds and was unable to regain my card.,card_swallowed,banking,test,card_not_working,0.99
+I had to pay in order to do a transfer,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+"I get paid in GBP. Should I configure this and if so, where?",receiving_money,banking,test,country_support,0.99
+"While I was checking out in the grocery store, I realized I needed cash so I requested some.  However, I noticed there was a fee for this transaction.  Why did I get charged a fee?",cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+What do I need to do to verify the source of my funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I checked my account today and it said I was out of money. How do I transfer money into my account?,transfer_into_account,banking,test,error,0.0
+Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong.,failed_transfer,banking,test,error,0.0
+What is the process for activating my card?,activate_my_card,banking,test,activate_my_card,0.99
+Do you know what the restriction of the disposable cards are?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+why isnt top up working,top_up_failed,banking,test,unable_to_verify_identity,0.99
+How long will it take for the card to arrive?,card_delivery_estimate,banking,test,card_arrival,0.99
+Can I top up using my car?,topping_up_by_card,banking,test,oos,0.99
+Can I use my American Express to add money to my account?,supported_cards_and_currencies,banking,test,unsupported_card_types,0.99
+I was charged on my account that shouldn't be there.,direct_debit_payment_not_recognised,banking,test,extra_charge_on_statement,0.99
+Where do I verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+I've tried numerous times to submit a transfer of funds. Why isn't it going through?,beneficiary_not_allowed,banking,test,failed_transfer,0.99
+I do not wish to verify my identity.,why_verify_identity,banking,test,why_verify_identity,0.99
+Can you explain your exchange rate policy to me?,exchange_rate,banking,test,exchange_rate,0.99
+Will I get a curreng foreign exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+I want to transfer money to a beneficiery. Why can't I?,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+How come I'm not allowed to transfer funds right now? I just keep getting an error message.,beneficiary_not_allowed,banking,test,error,0.0
+How do I update my current residence details?,edit_personal_details,banking,test,edit_personal_details,0.99
+Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+Is there a way I can get my ATM card back from the machine?,card_swallowed,banking,test,lost_or_stolen_card,0.99
+Can I use the system Google Pay for top-ups?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Can I use my card at any ATMs?,atm_support,banking,test,atm_support,0.99
+why is the exchange rate for a Foreign ATM different,wrong_exchange_rate_for_cash_withdrawal,banking,test,exchange_rate,0.99
+What do I need to show who I am?,verify_my_identity,banking,test,verify_identity,0.99
+"How do I reset a forgotten passcode, please?",passcode_forgotten,banking,test,passcode_forgotten,0.99
+I made a mistake when I did a transfer so now what can I do to fix that?,cancel_transfer,banking,test,failed_transfer,0.99
+Can I give a second card to my daughter?,getting_spare_card,banking,test,order_physical_card,0.99
+I don't know what to do. Should I transfer funds. My account is out of money.,transfer_into_account,banking,test,transfer_timing,0.99
+Can I have my card delivered on a specific day?,card_delivery_estimate,banking,test,order_physical_card,0.99
+Are there any fees for top ups?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+Can I make online purchases with my card?,card_acceptance,banking,test,card_acceptance,0.99
+I just topped off my card will I be charged for it?,top_up_by_card_charge,banking,test,topping_up_by_card_charge,0.99
+What is the fastest that I can make a transfer?,transfer_timing,banking,test,transfer_timing,0.99
+My card was taken from me,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+What would the price be for an expired card replacement and how long will it take me to get it?,card_about_to_expire,banking,test,card_delivery_estimate,0.99
+I want a virtual card!,getting_virtual_card,banking,test,getting_virtual_card,0.99
+What do you charge for top ups?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+I have a 1 euro fee on my statement.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Can I transfer money to my credit card?,topping_up_by_card,banking,test,transfer_into_account,0.99
+My card was topped this morning but I can't see the funds. Why didn't it complete?,pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+I made a bank transfer and my account balance did not show it.,balance_not_updated_after_bank_transfer,banking,test,balance_not_updated_after_bank_transfer,0.99
+"I've already topped up, but I cannot see the funds being available. What happened?",pending_top_up,banking,test,top_up_limits,0.99
+How do I apply for a refund?,request_refund,banking,test,request_refund,0.99
+Why was the exchange rate different when I withdrew my cash?,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I link my card,card_linking,banking,test,card_linking,0.99
+I have a problem!  The ATM stole my card!,card_swallowed,banking,test,lost_or_stolen_card,0.99
+Which forms of currency are accepted?,supported_cards_and_currencies,banking,test,fiat_currency_support,0.99
+I need to change my name what do I do?,edit_personal_details,banking,test,edit_personal_details,0.99
+I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+I need help changing my last name on my account.,edit_personal_details,banking,test,edit_personal_details,0.99
+Why was I unable to do a transfer?,declined_transfer,banking,test,unable_to_verify_identity,0.99
+My top-up has been cancelled.,top_up_reverted,banking,test,top_up_failed,0.99
+Are there any fees if I use a European bank card for a top up?,top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+I got 2 transfer fees and I thought transfers were free.,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+How young can I be to open my own account?,age_limit,banking,test,age_limit,0.99
+I am being charged a transfer fee aren't they free?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+Why don't I see my top up in my wallet?,topping_up_by_card,banking,test,top_up_failed,0.99
+"I just finished sending money, but it's not logging on the recipient side.",transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+where to funds come from,verify_source_of_funds,banking,test,why_verify_identity,0.99
+Please help me!  I need to cancel a transaction.,cancel_transfer,banking,test,cancel_transfer,0.99
+There's a cash withdraw on my statement that I didn't make.,cash_withdrawal_not_recognised,banking,test,declined_cash_withdrawal,0.99
+I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow.,cancel_transfer,banking,test,error,0.0
+Will I always be charged a fee for using my card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+why hasn't my top up gone through yet,pending_top_up,banking,test,top_up_failed,0.99
+Someone else used my card!,compromised_card,banking,test,card_not_working,0.99
+Can you explain the virtual cards limit?,disposable_card_limits,banking,test,virtual_card_limits,0.99
+"My account got charged for taking out cash, why did this happen?",cash_withdrawal_charge,banking,test,cash_withdrawal_not_recognised,0.99
+Does this card work everywhere?,card_acceptance,banking,test,card_acceptance,0.99
+I am having trouble proving my identity.,unable_to_verify_identity,banking,test,why_verify_identity,0.99
+If I need GBP instead of AUD what do I do?,exchange_via_app,banking,test,exchange_rate,0.99
+"A cheque deposit hasn't posted to my account, when will my balance update?",balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+How long does a funds transfer take from one back to another?,transfer_timing,banking,test,transfer_timing,0.99
+What locations can a card be delivered to?,order_physical_card,banking,test,card_delivery_estimate,0.99
+Is a SWIFT transfer okay?,top_up_by_bank_transfer_charge,banking,test,exchange_rate,0.99
+"i want to close an account but im not sure about setting up a new one in the future, what do you recommend",terminate_account,banking,test,unable_to_verify_identity,0.95
+I want to transfer from accounts in order to Top up. What are the steps necessary.,transfer_into_account,banking,test,transfer_into_account,0.99
+I need it delivered on a certain date.,card_delivery_estimate,banking,test,order_physical_card,0.99
+Why isn't my top up working using my saved American Express in ApplePay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+"I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?",card_arrival,banking,test,card_arrival,0.99
+Can I cancel a transfer if is already processed?,cancel_transfer,banking,test,transfer_not_received_by_recipient,0.99
+"I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?",getting_virtual_card,banking,test,getting_virtual_card,0.99
+What is the transfer fee charge?,transfer_fee_charged,banking,test,transfer_fee_charged,1.0
+i tried to make a transfer to a beneficiary and it didn't go through,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+What are my remedies if I think I was charged twice for the same expense?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Can this app help me exchange currencies?,exchange_via_app,banking,test,exchange_rate,0.99
+What is this charge on my account for a cash withdrawl?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Can I get a card outside the UK?,country_support,banking,test,country_support,0.99
+"I was charged a fee when making this transfer, and I don't think I should have been!",transfer_fee_charged,banking,test,error,0.0
+Where are my funds coming from? I need to know.,verify_source_of_funds,banking,test,why_verify_identity,0.99
+Can I be topped up once I hit a certain balance?,automatic_top_up,banking,test,top_up_limits,0.99
+Has someone accessed my card there are payments I did not make that are showing up on the app.,card_payment_not_recognised,banking,test,card_not_working,0.99
+How many tries do I have to enter my pin before I'm blocked?,pin_blocked,banking,test,pin_blocked,0.99
+Am I able to order a new card and have it sent to me in China?,card_about_to_expire,banking,test,order_physical_card,0.99
+"I think my transfer was declined, but why?",declined_transfer,banking,test,declined_transfer,0.99
+Is there a fee for sending out more than one card?,getting_spare_card,banking,test,transfer_fee_charged,0.99
+Which ATMs accept this placard ?,atm_support,banking,test,oos,0.99
+My card is about to expire. How much does it cost to order a new one and how fast will I get it?,card_about_to_expire,banking,test,card_arrival,0.99
+I would like to apply for a visa card.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Can I have an item refunded?,request_refund,banking,test,request_refund,0.99
+cash from this morning has not deposited,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+Where is the cash from my cheque I recently deposited?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+What is my foreign exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+If I don't want a physical card can i get a virtual version?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+"This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately.",cancel_transfer,banking,test,error,0.0
+Where is the money I pushed it's on my mobile app as being withdrawn.,wrong_amount_of_cash_received,banking,test,error,0.0
+can you check why I wasn't able to top up?,top_up_failed,banking,test,top_up_failed,0.99
+Freeze my account it's been hacked.,compromised_card,banking,test,unable_to_verify_identity,0.99
+Do you have Visa or Matercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Where is my card accepted?,card_acceptance,banking,test,card_acceptance,0.99
+Why is there an extra charge for money that was withdrawn?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+app does not recognize me,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+"Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.",balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+When will my card be activated?,activate_my_card,banking,test,activate_my_card,0.99
+My refund is missing from my statement.,Refund_not_showing_up,banking,test,request_refund,0.99
+Where do I order a virtual card from?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Is there a fee for exchanging foreign currencies?,exchange_charge,banking,test,exchange_rate,0.99
+"When adding money, what are the currencies you take?",supported_cards_and_currencies,banking,test,supported_currencies,0.99
+"When considering currency holdings and exchanges, what fiat currencies are supported?",fiat_currency_support,banking,test,fiat_currency_support,0.99
+My payment still hasn't processed!,pending_card_payment,banking,test,payment_not_recognised,0.99
+how do i get a virtual card for one time use,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+What currencies will this app exchange?,exchange_via_app,banking,test,exchange_rate,0.99
+Can I get one of your cards in the EU,country_support,banking,test,order_physical_card,0.99
+I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Where can I get my card at?,order_physical_card,banking,test,card_arrival,0.99
+"Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed.",failed_transfer,banking,test,unable_to_verify_identity,0.99
+I was at the ATM trying to made a withdraw and I was declined.,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Do these virtual cards have any caps on using them?,disposable_card_limits,banking,test, disposable_card_limits,0.99
+Can I change my currency from USD to EUR?,exchange_via_app,banking,test,exchange_currency,0.99
+I couldn't do a transfer to an account,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+Why is my virtual card is being declined?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+What kind of currencies can I use to add money?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner.  I am really disappointed  and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner.,declined_card_payment,banking,test,declined_card_payment,0.99
+What steps do I need to take to change my card PIN?,change_pin,banking,test,change_pin,0.99
+How long will this card payment stay pending?,pending_card_payment,banking,test,transfer_timing,0.99
+Can my children have their own account?,age_limit,banking,test,age_limit,0.99
+I would like to create a disposable virtual card. How do I go about doing that?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+Please delete my account.,terminate_account,banking,test,terminate_account,0.99
+where is theft-top option?,automatic_top_up,banking,test,oos,0.99
+Why can't I see my topup in my wallet anymore?,topping_up_by_card,banking,test,top_up_failed,0.99
+Where am I able to use the card?,card_acceptance,banking,test,card_acceptance,0.99
+Is it possible to top up with cash? If so how do I do it?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Where can I find an ATM to use this card?,atm_support,banking,test,atm_support,0.99
+Can I receive a new card while I am in China?,card_about_to_expire,banking,test,country_support,0.99
+Is this where I order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Will I be charged a fee if I receive a SEPA transfer,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+My phone is not with me at the moment so I will not be able to access the app.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+My card was declined in a shop,declined_card_payment,banking,test,card_not_working,0.99
+Why was a charged a fee for using the card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+How do I do an international transfer?,transfer_into_account,banking,test,transfer_into_account,0.99
+Is there an option to top up a with cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+what is required documents for new card process ?,contactless_not_working,banking,test,get_disposable_virtual_card,0.99
+I lost my password,passcode_forgotten,banking,test,passcode_forgotten,0.99
+This rate is too low. Are you sure your using the right exchange rate.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"It looks like someone else withdrew cash from my account, can you help?",cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Do transfers from Europe take longer?,transfer_timing,banking,test,transfer_timing,0.99
+How long for money transfer to show?,pending_transfer,banking,test,transfer_timing,0.99
+Can you delete my account please?,terminate_account,banking,test,terminate_account,1.0
+Are you able to locate my card?,lost_or_stolen_card,banking,test,card_not_working,0.99
+I have a strange payment in my statement,card_payment_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Why is my payment pending?,pending_card_payment,banking,test,unable_to_verify_identity,0.99
+i want to track the card you sent,card_arrival,banking,test,card_arrival,0.99
+"I was double charged, and the second charge is showing as ""pending"". How long will it be before I get my money back once the second charge has been refunded?",pending_card_payment,banking,test,error,0.0
+What is the source of my money?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Is it possible to deposit money in GBP?,receiving_money,banking,test,country_support,0.99
+Someone else may be using my card.  There are transactions I don't recognize.,compromised_card,banking,test,virtual_card_not_working,0.99
+At what ATMS am I able to use the card?,atm_support,banking,test,atm_support,0.99
+I'm looking for the cash deposit top up option but can't find it. Can you help me?,top_up_by_cash_or_cheque,banking,test,error,0.0
+I'm not familiar with a card payment.,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+When would my card be charged an extra fee for a transaction?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+Is it possible to use Apple Pay to put money in my account?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+How can I get my physical card to work?,card_not_working,banking,test,card_delivery_estimate,0.99
+What should I do if I think someone is using my card.,compromised_card,banking,test,declined_card_payment,0.99
+Why was a transfer to an account not allowed?,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+I am only 17. Can I make an account?,age_limit,banking,test,age_limit,0.99
+"A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?",direct_debit_payment_not_recognised,banking,test,error,0.0
+Where can I find instructions to change my PIN?,change_pin,banking,test,change_pin,0.99
+The exchange rate seems off on this transaction,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Are the top-ups limited?,top_up_limits,banking,test,top_up_limits,0.99
+My address has changed.,edit_personal_details,banking,test,edit_personal_details,0.99
+What do I do since the machine swallowed my card. I need one.,card_swallowed,banking,test,card_swallowed,0.99
+"I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?",Refund_not_showing_up,banking,test,request_refund,0.99
+Do my kids have to be a certain age to use this service?,age_limit,banking,test,age_limit,0.99
+Where in the app can I find my PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+"How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee",cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Are there any documents needed for the identity check?,verify_my_identity,banking,test,why_verify_identity,0.99
+Can I exchange money from abroad without additional costs?,exchange_charge,banking,test,exchange_rate,0.99
+I went to top up and it is no longer there.  Was it sent back?,top_up_reverted,banking,test,top_up_failed,0.99
+Where should my card work?,card_acceptance,banking,test,card_not_working,0.99
+I need a physical card.,order_physical_card,banking,test,order_physical_card,0.99
+what happens to the funds if a merchant refuses the payment,reverted_card_payment?,banking,test,declined_cash_withdrawal,0.99
+Please help me get a virtual card.,getting_virtual_card,banking,test,getting_virtual_card,0.99
+There was an extra charge when I made a transfer.,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+"Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.",cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Can you help with a transfer to an account,beneficiary_not_allowed,banking,test,transfer_into_account,1.0
+"i know i entered the right info, but my top up isn't in my balance",topping_up_by_card,banking,test,top_up_limits,0.99
+When will money be available in my account?,transfer_timing,banking,test,transfer_timing,0.99
+What is the reason my transfer was declined?,declined_transfer,banking,test,declined_transfer,0.99
+I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?,top_up_reverted,banking,test,transfer_not_received_by_recipient,0.99
+My cash in the ATM is still pending,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+The incorrect rate was used in my foreign purchase,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I want to get Visa and Mastercard,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I can not get the app to know it is me.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+How do I report a stolen card?,lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+Is it normal to have to verify my top-up or is something wrong?,verify_top_up,banking,test,verify_top_up,0.99
+I topped up but the app did not accept it.,top_up_failed,banking,test,top_up_failed,0.99
+I would like to transfer some money from my other bank account into this one.,transfer_into_account,banking,test,transfer_into_account,0.99
+Can you let me know if Visa is among the card scheme assignments?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+What are the limits to using disposable virtual cards?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I need your help in deleting my account.,terminate_account,banking,test,terminate_account,0.99
+Which cards do you guys support? I want to top up using my credit card.,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Why do you require so many details about my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+For some reason my contactless has stopped working. I don't know what the problem is. What can I do?,contactless_not_working,banking,test,error,0.0
+I  do not see a top-up processed.,pending_top_up,banking,test,top_up_failed,0.99
+I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?,Refund_not_showing_up,banking,test,error,0.0
+A transfer to an account was not allowed,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+The right amount of cash was not sent to me.,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+I'm attempting to top-up my account but it has been pending for an hour.,pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+How do i cancel my transaction?,cancel_transfer,banking,test,cancel_transfer,0.99
+How can the recipient see my money transaction?,transfer_not_received_by_recipient,banking,test,transfer_into_account,0.99
+"I did a top-up, but I'm not seeing it in my wallet yet.",topping_up_by_card,banking,test,top_up_limits,0.99
+I'm trying to transfer money into my account.,transfer_into_account,banking,test,transfer_into_account,0.99
+Why did I have to pay a fee when I got cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+I need my card to come as soon as possible.,card_delivery_estimate,banking,test,order_physical_card,0.99
+Can I have it add money at certain time intervals when I travel?,automatic_top_up,banking,test,automatic_top_up,0.99
+Can i have a card to my daughter?,getting_spare_card,banking,test,order_physical_card,0.99
+What methods can I use to add money to my account?,transfer_into_account,banking,test,top_up_limits,0.99
+How is the top-up card verified?,verify_top_up,banking,test,verify_top_up,0.99
+Is the top up feature available on the Apple Watch?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+I want to change my address.,edit_personal_details,banking,test,edit_personal_details,0.99
+I don't recognise a cash withdrawal,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+What do I need to do to transfer my paycheck to my account?,receiving_money,banking,test,transfer_into_account,0.99
+Do I really need to verify my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+Is there a verification code for the top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+Is it possible for me to get money out in a different currency?,receiving_money,banking,test,exchange_rate,0.99
+My card payment was reverted.  Why?,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Am I able to get a card in EU?,country_support,banking,test,country_support,0.99
+I made this payment days ago so why hasn't it gone through yet?,pending_card_payment,banking,test,pending_transfer,0.99
+Where is the transaction I made to a friend?,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+How do I claim a refund?,request_refund,banking,test,request_refund,0.99
+"When traveling, can I auto top-up my card at certain times?",automatic_top_up,banking,test,automatic_top_up,0.99
+"Since my id hasn't been verified, when can I use my account?",why_verify_identity,banking,test,unable_to_verify_identity,0.99
+What do I do if I forget my passcode?  Because I did.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+What other methods are there to verify my identity?,why_verify_identity,banking,test,verify_my_identity,0.99
+Do I need to verify my identity each time I wish to use my account?,why_verify_identity,banking,test,why_verify_identity,0.99
+how do i add money with my apple watch,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+My friends want to top up my account,topping_up_by_card,banking,test,top_up_by_cash_or_cheque,0.99
+"I'm not in the UK, can I still get a card?",country_support,banking,test,country_support,0.99
+How long until the money is in my account?,transfer_timing,banking,test,transfer_timing,0.99
+Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct.,pending_transfer,banking,test,unable_to_verify_identity,0.99
+"I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.",balance_not_updated_after_cheque_or_cash_deposit,banking,test,transfer_not_received_by_recipient,0.99
+Weird charges are appearing in my debit account.,direct_debit_payment_not_recognised,banking,test,extra_charge_on_statement,0.99
+How can I find out where my contactless works?,contactless_not_working,banking,test,contactless_not_working,0.99
+Where do you guys acquire your exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+Can I submit a check or cash payment?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal,0.99
+What can I pay with? Does cash work?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+How can I transfer money from an outside bank?,transfer_into_account,banking,test,transfer_into_account,0.99
+Your exchange rate is totally wrong for my card payment,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+It didnt work when I tried to pay contactless at the bus today. Why?,contactless_not_working,banking,test,contactless_not_working,0.99
+The app denied my top-up,top_up_failed,banking,test,top_up_failed,0.99
+I want to order a card. Where do you deliver to?,order_physical_card,banking,test,order_physical_card,0.99
+"I sent out money, but was charged extra for transferring. Why?",transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back?,card_swallowed,banking,test,card_swallowed,0.99
+Why is my balance the same?  I processed a transfer.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Why does my top up say still pending when I used my card to do it.,pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+Is it necessary to verify my top up?,verify_top_up,banking,test,verify_top_up,0.99
+Why was a transaction on my card declined?,declined_card_payment,banking,test,declined_card_payment,0.99
+Someone stole my phone yesterday :( is there anything I need to do?,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+How long does an item I bought show as pending?,pending_card_payment,banking,test,pending_transfer,0.99
+Is it possible for me to get a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+When will my transfer go through?,pending_transfer,banking,test,transfer_timing,0.99
+I want to know where the funds come from.,verify_source_of_funds,banking,test,why_verify_identity,0.99
+My new pin needs to be set.,change_pin,banking,test,change_pin,0.99
+I asked for $100 cash but only got $20?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+"I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible?",pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Why is there a pending transaction on my card?,pending_card_payment,banking,test,pending_transfer,0.99
+What businesses accept this card?,card_acceptance,banking,test,card_acceptance,0.99
+How old do I have to be to open an account?,age_limit,banking,test,age_limit,0.99
+My credit card cancelled a payment for a purchase.,reverted_card_payment?,banking,test,declined_card_payment,0.99
+On my last transaction it seem that my top-up was not successful.,top_up_reverted,banking,test,top_up_failed,0.99
+the app reverted my payment,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Can i get a throw away card,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+In what countries do you do business?,country_support,banking,test,country_support,0.99
+Do you have any restrictions to my top-up?,top_up_limits,banking,test,top_up_limits,0.99
+What is the charge for a physical card?,order_physical_card,banking,test,card_delivery_estimate,0.99
+How do I make my virtual card work?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+A fee was charged for my recent withdrawal.,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+"There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?",direct_debit_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+What is this €1 fee in my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+How do I enable auto-top up?,automatic_top_up,banking,test,automatic_top_up,0.99
+Is there a way my new card can be renewed?,activate_my_card,banking,test,activate_my_card,0.99
+Is there a fee when you pay with your card?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+What can you do to unblock my pin?,pin_blocked,banking,test,pin_blocked,0.99
+How can I check the exchange rate applied to my transaction?,card_payment_wrong_exchange_rate,banking,test,exchange_rate,0.99
+Could you explain why my top-up has gone through yet?,pending_top_up,banking,test,top_up_failed,0.99
+Do you offer services for children to have money saving experience?,age_limit,banking,test,age_limit,0.99
+I want to change my personal details.,edit_personal_details,banking,test,edit_personal_details,0.99
+How many days does it take until funds are in my account?,transfer_timing,banking,test,transfer_timing,0.99
+My transfer hasn't gone through yet.,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+For the first time I got a fee on my account. How do I know when you charge these fees?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.,Refund_not_showing_up,banking,test,error,0.0
+I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_charge,0.99
+How long will it take to deliver something to US?,card_delivery_estimate,banking,test,card_arrival,0.99
+Which cards and currencies do you support?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+"Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?",wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+What is the €1 fee for?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"When I deposit cheques and cash, my balance does not update.",balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+From where can I withdraw?,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+Does every place of business accept this card?,card_acceptance,banking,test,card_acceptance,0.99
+"My top up hasn't worked, it's been stuck in pending for the last couple hours",pending_top_up,banking,test,top_up_failed,0.99
+what is the most i can top up?,top_up_limits,banking,test,top_up_limits,0.99
+"Please, how do I order a card?",order_physical_card,banking,test,order_physical_card,1.0
+I can see an extra 1£ charge on my app. Why did you charge me extra?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+When will I see my new balance after making my bank transfer?,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+Why has my card payment been reverted?,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Why is it important to verify a top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+Why has my transfer failed?,failed_transfer,banking,test,failed_transfer,0.99
+"I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.",topping_up_by_card,banking,test,error,0.0
+What are the fees for a physical card?,order_physical_card,banking,test,order_physical_card,0.99
+Can I hold money in other currencies?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+"Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?",request_refund,banking,test,request_refund,0.99
+The ATM gave me less cash than I requested,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+I was charged a fee for a card payment. Why?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+I a having trouble proving my identity,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Is there a limit to top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+is there a fee for a transfer? if so how much will it be?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+I don't recognize a debit payment that was made and would like to find out about the payment.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I want to reverse my transaction from earlier,cancel_transfer,banking,test,request_refund,0.99
+Why has my card payment been cancelled?,reverted_card_payment?,banking,test,declined_card_payment,0.99
+"I'm not certain, but someone may be using my card.",compromised_card,banking,test,lost_or_stolen_card,0.99
+Can I order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+"lost my phone, dont want others to use it.",lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+"Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.",top_up_reverted,banking,test,top_up_failed,0.99
+What ATMs can I withdraw money from?,atm_support,banking,test,atm_support,0.99
+Why has my payment not gone through?,pending_card_payment,banking,test,unable_to_verify_identity,0.99
+How can I top-ff my account using my Apple Watch?,apple_pay_or_google_pay,banking,test,getting_virtual_card,0.99
+"Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until  I arrive in Britain. Will a withdrawal involve extra charges?",wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Can I get my salary through this?,receiving_money,banking,test,transfer_into_account,0.99
+I'm not quite understanding why my cash withdrawal is showing as pending.,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Do you know if I can use this for my salary?,receiving_money,banking,test,transfer_into_account,0.99
+I can't recall my passcode and need to reset it.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+"I need the right foreign money, at the right rate, at ATMs, when I go abroad.",wrong_exchange_rate_for_cash_withdrawal,banking,test,country_support,0.99
+What is the difference between standard and express delivery?,card_delivery_estimate,banking,test,order_physical_card,0.99
+I got topped up but the application reverted it.,top_up_reverted,banking,test,top_up_reverted,0.99
+Do I need to choose GBP to get my salary deposited properly?,receiving_money,banking,test,fiat_currency_support,0.99
+Will you accept a cheque to top up my account?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+I want to get an item refunded,request_refund,banking,test,request_refund,0.99
+What would be the reason there's an extra fee on my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Can my daughter open an account?,age_limit,banking,test,age_limit,0.99
+"I'm running out of money, can I  auto top up?",automatic_top_up,banking,test,automatic_top_up,0.99
+I need a few more physical cards.,getting_spare_card,banking,test,order_physical_card,0.99
+Tell me how I can exchange between different currency.,exchange_via_app,banking,test,exchange_rate,0.99
+I know that I am able to make transfers for free.  That was something that I valued.  After I bought something online from abroad I noticed that I got charged a fee?  What is this and can it be removed?,transfer_fee_charged,banking,test,error,0.0
+Can you tell me how to close my account?,terminate_account,banking,test,terminate_account,0.99
+How can I process a refund for something I purchased?,request_refund,banking,test,request_refund,0.99
+Why didn't my balance change after I transferred some money?,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Where is my new card? I have been waiting a week!,card_arrival,banking,test,card_arrival,0.99
+Where can I get a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+How can I resolve a problem where my card won't go through at all?,card_not_working,banking,test,card_not_working,0.99
+what's the process for getting a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+What do I do if it says my card payment has been cancelled?,reverted_card_payment?,banking,test,cancelled_card_payment,0.99
+I need to do a refund,request_refund,banking,test,request_refund,0.99
+Is there a charge for physical cards,order_physical_card,banking,test,cash_withdrawal_charge,0.99
+There is an important thing from China that I need to transfer. Approximately how long will this take?,transfer_timing,banking,test,transfer_timing,0.99
+"If I will be traveling, is there a way to auto top-up my card on certain days?",automatic_top_up,banking,test,automatic_top_up,0.99
+It doesn't let me verify my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Will I be charged for topping up by card?,top_up_by_card_charge,banking,test,topping_up_by_card_charge,0.99
+How does my identity get verified?,verify_my_identity,banking,test,verify_my_identity,0.99
+Why can't I use my virtual card for subscription services?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I'm just wondering when my card will get here.,card_delivery_estimate,banking,test,card_arrival,0.99
+How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+The person I sent money to hasn't gotten it yet!,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+When can I expect my card to be delivered to the US?,card_delivery_estimate,banking,test,order_physical_card,0.99
+"I wasn't charged the correct amount for an item I purchased, how can I fix this?",request_refund,banking,test,wrong_amount_of_cash_received,0.99
+there's a delay in my top-up,pending_top_up,banking,test,top_up_limits,0.99
+What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+Why do you require all my identity details?,why_verify_identity,banking,test,verify_identity,0.99
+I am concerned about the security in my account and would like to make a dispute.,direct_debit_payment_not_recognised,banking,test,declined_card_payment,0.99
+"I tried to top up using my card, but now the money just disappeared!",topping_up_by_card,banking,test,top_up_failed,0.99
+What is the top-ups limit?,top_up_limits,banking,test,top_up_limits,0.99
+"I have received my card, can you help me put it in the app?",card_linking,banking,test,get_physical_card,0.99
+Why is it asking me to verify my identity,why_verify_identity,banking,test,why_verify_identity,0.99
+There was a canceled payment for my card.,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+How long can an EU transfer take?,pending_transfer,banking,test,transfer_timing,0.99
+Can you please check if I was charged twice?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+can google pay be used to make a top-up,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Where's the best place to get a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+Where can I find my PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+Help me check where the funds came from.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+What would make a decline message show up during a transfer?,declined_transfer,banking,test,transfer_not_received_by_recipient,0.99
+"I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!",declined_cash_withdrawal,banking,test,error,0.0
+Why hasn't my recipient received their money?,transfer_not_received_by_recipient,banking,test,declined_transfer,0.99
+Why is it taking so long for my cash withdrawal to no longer show as pending?,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Tell me how to reset the passcode.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+The rate applied to my foreign purchase was incorrect,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I think there has been a purchase made that wasn't by me.,card_payment_not_recognised,banking,test,declined_card_payment,0.99
+Is it possible to get a card if I'm not in the UK?,country_support,banking,test,country_support,0.99
+Why is there a random withdrawal in my app?,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Can i cancel a charge?,cancel_transfer,banking,test,cancel_transfer,0.99
+My card didn't work in one of the shops.,declined_card_payment,banking,test,card_not_working,0.99
+How do I go about activating my new card?,activate_my_card,banking,test,activate_my_card,0.99
+"I didn't get as much cash as I asked for from the ATM, why?",wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+What do I need to do to activate my card?,activate_my_card,banking,test,activate_my_card,0.99
+My disposable virtual card is broken.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Can you tell me what countries you operate in?,country_support,banking,test,country_support,0.99
+I need to verify my identity,verify_my_identity,banking,test,verify_my_identity,0.99
+I do not know my passcode.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Where can I order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+How can I withdraw money?,atm_support,banking,test,cash_withdrawal_not_recognised,0.99
+I only own one other credit card from the USA. Will it be accepted?,supported_cards_and_currencies,banking,test,card_acceptance,0.99
+"I'm starting to think my card is lost because it still hasn't arrived, can you help?",card_arrival,banking,test,lost_or_stolen_card,0.99
+"I don't understand how to top up my account, can you please explain the process?",transfer_into_account,banking,test,get_disposable_virtual_card,0.99
+My transfer is still pending and I know the account numbers are correct.  Please help.,pending_transfer,banking,test,error,0.0
+How do I order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,1.0
+I no longer have my passcode.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+How long until my transfer goes through?,transfer_timing,banking,test,transfer_timing,0.99
+What locations can I top up with cash?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+How do I use the top up app with my apple watch?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+"After the transfer, the balance did not update.",balance_not_updated_after_bank_transfer,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+the conversion value for my card payments is incorrect.,card_payment_wrong_exchange_rate,banking,test,card_payment_wrong_exchange_rate,0.99
+Why was I chaged twice for the same thing?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?,declined_cash_withdrawal,banking,test,error,0.0
+How young can someone be in order to open an account?,age_limit,banking,test,age_limit,0.99
+What reason did my top-up fail for?,top_up_failed,banking,test,top_up_failed,0.99
+Is it possible to give a second card for this account to my daughter?,getting_spare_card,banking,test,get_spare_card,0.99
+Why was I charged multiple times for the same thing?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+How much am I charged to receive money?,top_up_by_bank_transfer_charge,banking,test,cash_withdrawal_charge,0.99
+can you limit my top up?,top_up_limits,banking,test,top_up_limits,0.99
+The withdrawal was declined I am unsure as to why this happened?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Can I see that history on my funds and where they came from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Can I change my information?,edit_personal_details,banking,test,edit_personal_details,0.99
+I did not make this card payment.,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.83
+Why would an ATM swallow my card?,card_swallowed,banking,test,card_swallowed,0.99
+HOw do I get my card back after the ATM has pulled it in?,card_swallowed,banking,test,card_arrival,0.99
+what is this charge on my account,direct_debit_payment_not_recognised,banking,test,extra_charge_on_statement,0.99
+How do I fix a reverted top up?,top_up_reverted,banking,test,top_up_reverted,0.99
+Need help with my card. It's not working.,card_not_working,banking,test,card_not_working,0.99
+Will it automatically top-up money if there isn't a lot left?,automatic_top_up,banking,test,automatic_top_up,0.99
+Can I hold money in multiple currencies?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+What is the exchange rate like on this app?,exchange_rate,banking,test,exchange_rate,0.99
+How long do I have to wait for a transfer from the US?,transfer_timing,banking,test,transfer_timing,0.99
+I have 1 other US card.  Can you take that?,supported_cards_and_currencies,banking,test,card_payment_wrong_exchange_rate,0.99
+What do I need to do to transfer money into my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+How would I go about getting a second card?,getting_spare_card,banking,test,getting_spare_card,0.99
+Help me please!  My card was stolen!,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+"I read about the auto-top up function, but can't find it in the app.",automatic_top_up,banking,test,auto_top_up,0.99
+"May I use my account now, even though the identity verification has not gone through yet?",why_verify_identity,banking,test,why_verify_identity,0.99
+How do I get my salary through this account?,receiving_money,banking,test,transfer_into_account,0.99
+Would like to use my card and need to activate it first.  Can you help me do this?,activate_my_card,banking,test,activate_my_card,0.99
+"I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?",transfer_into_account,banking,test,transfer_into_account,0.99
+Please explain why the transfers shows up as pending?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Can it be delivered by a specific date?,card_delivery_estimate,banking,test,order_physical_card,0.99
+can I have a non virtual card?,order_physical_card,banking,test,get_physical_card,0.99
+The app doesn't show the card I received.,card_linking,banking,test,card_arrival,0.99
+How do I change my PIN?,change_pin,banking,test,change_pin,0.99
+Do I get to choose between Visa and Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+How old do my kids have to be to use your service?,age_limit,banking,test,age_limit,0.99
+The app denied my topped up.,top_up_failed,banking,test,top_up_failed,0.99
+Can I transfer money to a beneficiery?,beneficiary_not_allowed,banking,test,transfer_into_account,0.99
+Are there limits to top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+"I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back.  Thank you.",Refund_not_showing_up,banking,test,error,0.0
+My ATM transaction was unsuccessful.,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Help me.  There is a Direct Debit that I didn't make.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+For some reason my account's been charged an extra dollar.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+How old do you have to be to be able to open an account?,age_limit,banking,test,age_limit,0.99
+What fiat currencies are supported for holding and exchange?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+Something is wrong with my passcode,passcode_forgotten,banking,test,passcode_forgotten,0.99
+How can I change my Tholepin ?,change_pin,banking,test,change_pin,0.99
+"The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.",pending_top_up,banking,test,error,0.0
+"If I need to do a quick transfer from China, how long should I expect the transfer to take?",transfer_timing,banking,test,transfer_timing,0.99
+Will I be charged if someone needs to send me money?,top_up_by_bank_transfer_charge,banking,test,receiving_money,0.99
+My card has been compromised,compromised_card,banking,test,compromised_card,1.0
+Can I get paid in a different currency?,receiving_money,banking,test,exchange_rate,0.99
+How long will it take for my transaction to be completed?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+My top-up isn't working.,top_up_failed,banking,test,top_up_failed,0.99
+How long does it take to process transfers from Europe?,transfer_timing,banking,test,transfer_timing,0.99
+How long will it take to get my refund,Refund_not_showing_up,banking,test,request_refund,0.99
+Is there a limit when using auto top-up?,automatic_top_up,banking,test,auto_top_up_limits,0.99
+What do I do if the bank machine won't accept my PIN attempts anymore?,pin_blocked,banking,test,contactless_not_working,0.99
+When do I receive my PIN,get_physical_card,banking,test,activate_my_card,0.99
+I had cash transferred but the balance did not change.,balance_not_updated_after_bank_transfer,banking,test,cash_withdrawal_not_recognised,0.99
+What cards and currencies will suffice?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Why am I being charged when I withdraw cash?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Show me please how to reset my passcode.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I need help with a lost card,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Why doesn't the app believe I am who I say I am?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+My payments from my virtual card keep getting rejected.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+My passcode doesn't work,passcode_forgotten,banking,test,passcode_forgotten,0.99
+How do I reset the passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Why is my top-up still pending?,pending_top_up,banking,test,top_up_limits,0.99
+Is it okay to use a bank card to top up,top_up_by_card_charge,banking,test,top_up_by_card,0.99
+Do you know why my card payment is declined?,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+How do I verify a top-up?,verify_top_up,banking,test,verify_top_up,0.99
+Is there a fee for transfer top-up?,top_up_by_bank_transfer_charge,banking,test,transfer_top_up_limits,0.99
+There was an error in exchange rate for my cash withdrawal,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I sent a cheque  a few days ago and nothing has happened to my account yet. Can you please check on this for me?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+I don't understand the money transfer process.,transfer_into_account,banking,test,unable_to_verify_identity,0.99
+What is the limit to a top-up?,top_up_limits,banking,test,top_up_limits,0.99
+"My card's frozen, what can I do?",pin_blocked,banking,test,card_not_working,0.99
+There's a Direct Debit payment in my account that I didn't make,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+What would the approximate delivery date be if I transferred something urgently to China?,transfer_timing,banking,test,transfer_timing,0.99
+I do not have my pin,get_physical_card,banking,test,passcode_forgotten,0.99
+The ATM won't give back my card,card_swallowed,banking,test,lost_or_stolen_card,0.99
+Are there any specific ATMs that this card can be used at?,atm_support,banking,test,card_acceptance,0.99
+Is there a way to know when my card will arrive?,card_arrival,banking,test,card_arrival,0.99
+Are your cards available in Europe?,country_support,banking,test,country_support,0.99
+Why hasn't my card been delivered?,card_arrival,banking,test,order_physical_card,0.99
+Why isn't my contactless not working?,contactless_not_working,banking,test,contactless_not_working,0.99
+How old does my kids need to be to open an account?,age_limit,banking,test,age_limit,0.99
+Is there a way to revert my transaction from this morning?,cancel_transfer,banking,test,reverted_card_payment,0.99
+How to change the PIN on my card?,change_pin,banking,test,change_pin,0.99
+I need to verify my source of funds,verify_source_of_funds,banking,test,verify_source_of_funds,1.0
+My top up didn't work.,top_up_failed,banking,test,top_up_failed,0.99
+What are the age requirements for opening an account?,age_limit,banking,test,age_limit,0.99
+I'm unsure of a withdrawl in my statement.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+What will I need for identity verification?,verify_my_identity,banking,test,why_verify_identity,0.99
+Is there any place I cannot use my card?,card_acceptance,banking,test,card_acceptance,0.99
+I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed,pending_transfer,banking,test,error,0.0
+"I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this?",change_pin,banking,test,change_pin,0.99
+What steps must I follow to get a Visa credit card?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I got double charged for a payment so how do I fix that?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Why did the app deny my top up?,top_up_failed,banking,test,top_up_failed,0.99
+"Why does my transfer say ""pending""?",pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I could not get my transfer to happen correctly and was wondering why?,failed_transfer,banking,test,unable_to_verify_identity,0.99
+My account was charged for a withdraw I tried to make that was decline.,pending_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+"I need to top up cash, How do I do it?",top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+How can I tell if there is a top-up limit?,top_up_limits,banking,test,top_up_limits,0.99
+What fiat currencies are used for holding transactions?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+Where do I need to go in the app to enter my card info?,card_linking,banking,test,card_linking,0.99
+Trouble transferring transaction contact for help,declined_transfer,banking,test,unable_to_verify_identity,0.99
+I have a payment listed as cancelled.,reverted_card_payment?,banking,test,declined_transfer,0.99
+"The transactions showing up are strange, I think my card was used without me knowing.",compromised_card,banking,test,error,0.0
+What fee is included if I top up by card?,top_up_by_card_charge,banking,test,top_up_by_card_charge,1.0
+Where did the extra fee on my statement come from?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?",pending_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Should i reinstall the payment app?,contactless_not_working,banking,test, unable_to_verify_identity,0.99
+My account shows the card payment cancelled.,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+Am I able to exchange currencies?,fiat_currency_support,banking,test,exchange_rate,0.99
+How are exchange rates calculated?,exchange_rate,banking,test,exchange_rate,0.99
+I transferred some money and it didint arrive,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+How old do my children need to be to open an account?,age_limit,banking,test,age_limit,0.99
+What places will accept my card for payment?,card_acceptance,banking,test,card_acceptance,0.99
+Why is a payment showing up on my card as pending?,pending_card_payment,banking,test,pending_transfer,0.99
+What is the next step if my card is about to expire.,card_about_to_expire,banking,test,card_about_to_expire,0.99
+I think my phone is either lost or stolen.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+what is the charges for new card?,contactless_not_working,banking,test,card_delivery_estimate,0.99
+I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.,transfer_fee_charged,banking,test,transfer_not_received_by_recipient,0.99
+I paid with card and I think there was a fee applied.,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+Do you guys accept Visa or Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+"I did not get my card yet, is it lost?",card_arrival,banking,test,lost_or_stolen_card,0.99
+Can this be used to receive my salary?,receiving_money,banking,test,cash_withdrawal_not_recognised,0.99
+I want to make a currency exchange to EU.,fiat_currency_support,banking,test,exchange_rate,0.99
+Is it possible to also get a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+what is my card PIN,get_physical_card,banking,test,passcode_forgotten,0.99
+do i have to setup apple pay to use it,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+How do I become aware of where my funds come from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+My cash withdrawal is still showing as pending.,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+I'd rather get a Mastercard,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+How can I edit my personal details?,edit_personal_details,banking,test,edit_personal_details,1.0
+How do I get refunded?,request_refund,banking,test,request_refund,0.99
+Why is there a transaction that shows multiple times?,transaction_charged_twice,banking,test,declined_transfer,0.99
+Can I reactivate my lost card that I found this morning in my jacket pocket?,card_linking,banking,test,lost_or_stolen_card,0.99
+Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How can I get my card back out?,card_swallowed,banking,test,lost_or_stolen_card,0.99
+What'll it charge me for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+I asked for 100 but only got 20.,wrong_amount_of_cash_received,banking,test,declined_cash_withdrawal,0.99
+how long do money transfers take?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+My phone was stolen,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+Do you have any idea on when I will receive my refund? I got my statement and it was not there.,Refund_not_showing_up,banking,test,error,0.0
+My card declined,declined_card_payment,banking,test,card_not_working,0.99
+How long does a transfer take to be confirmed?,pending_transfer,banking,test,transfer_timing,0.99
+How do I make an exchange from one currency to another?,exchange_via_app,banking,test,exchange_rate,0.99
+What ATMs is the card okay to use at?,atm_support,banking,test,atm_support,0.99
+Am I allowed to give my daughter one of my cards to use?,getting_spare_card,banking,test,beneficiary_not_allowed,0.99
+Why could I not get cash?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Why did my transfer not go through?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+What do you base your exchange rates on?,exchange_rate,banking,test,exchange_rate,0.99
+Somebody used my card to make a purchase,card_payment_not_recognised,banking,test,card_not_working,0.99
+How do I transfer funds from my American Express into my account?,supported_cards_and_currencies,banking,test,transfer_into_account,0.99
+How old do I need to be to open an account?,age_limit,banking,test,age_limit,0.99
+I don't remember my code to get into the app.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed?,card_payment_wrong_exchange_rate,banking,test,exchange_rate,0.99
+My address needs to be revised.,edit_personal_details,banking,test,edit_personal_details,0.99
+What is the base of the exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+The account transfer I was trying to do failed.,beneficiary_not_allowed,banking,test,failed_transfer,0.99
+Can I top up using an international card,top_up_by_card_charge,banking,test,card_linking,0.99
+How do the disposable cards work?,get_disposable_virtual_card,banking,test,exchange_via_app,0.99
+Why can't I get my virtual card to work?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+What is the verification code on a top-up?,verify_top_up,banking,test,verify_top_up,0.99
+Why has my card payment been declined?,declined_card_payment,banking,test,declined_card_payment,0.99
+Do you have any limit on the auto top-up?,automatic_top_up,banking,test,auto_top_up_limits,0.99
+So what items  actually come  with  extra  fees,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+I wanted to use my contactless at the metro today but it didn't accept it!,contactless_not_working,banking,test,contactless_not_working,0.99
+How can I unlock my pin from too many tries?,pin_blocked,banking,test,passcode_forgotten,0.99
+why do your exchange rates change,exchange_rate,banking,test,exchange_rate,0.99
+I want to get a disposable virtual card.,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+How many miles away is the ATM?,atm_support,banking,test,oos,0.99
+Is there a limit to how high I can top-up?,top_up_limits,banking,test,top_up_limits,0.99
+"If my phone is missing, can I block someone from using the app?",lost_or_stolen_phone,banking,test,pin_blocked,0.99
+I have a strange direct debit in my statement,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I put money into my account for the minimum balance but the application didn't accept.,top_up_reverted,banking,test,error,0.0
+how old do i need to be to get an account for myself,age_limit,banking,test,age_limit,0.99
+Is a copy of the police report necessary for completing the report process?,lost_or_stolen_card,banking,test,unable_to_verify_identity,0.99
+I had a wrong fee charged at this ATM.,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+"Someone else is using my card, freeze it.",compromised_card,banking,test,card_not_working,0.99
+What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!,compromised_card,banking,test,card_not_working,0.99
+What countries do you currently do business in?,country_support,banking,test,country_support,0.99
+I was charged more when I transferred!,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+My card was used without my permission.,compromised_card,banking,test,declined_card_payment,0.99
+Do I have to do an identity check?,why_verify_identity,banking,test,why_verify_identity,0.99
+"got married, need to change account name",edit_personal_details,banking,test,change_pin,0.99
+How do I set-up my PIN for the new card?,get_physical_card,banking,test,change_pin,0.99
+Why are there fees for card usage?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+The app doesn't know it's me.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I want to know how many different currencies my money can be in,fiat_currency_support,banking,test,supported_cards_and_currencies,0.99
+I would like to refill my account using SWIFT.,top_up_by_bank_transfer_charge,banking,test,exchange_rate,0.99
+I need information about an extra €1 fee in my statement.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"I need AUD not GBP, how do I change it?",exchange_via_app,banking,test,exchange_rate,0.99
+For some reason my contactless won't work for me.,contactless_not_working,banking,test,contactless_not_working,0.99
+I need to activate my card can you do that now?,activate_my_card,banking,test,activate_my_card,0.99
+Will it automatically top-up if there isn't much money left?,automatic_top_up,banking,test,automatic_top_up,0.99
+I think someone is using my card to make transactions I don't remember.,compromised_card,banking,test,card_not_working,0.99
+"Is there anyway, I can get a disposable virtual card?",get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+"I had a cheque deposited, but I still haven't seen the cash.",balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Where is the money that I asked for? I asked for more than I got!,wrong_amount_of_cash_received,banking,test,declined_cash_withdrawal,0.99
+virtual card is not working for me,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+What do I do when my card expires?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+Is cash good to top up with?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Can I get a physical card through this app?,order_physical_card,banking,test,get_physical_card,0.99
+Do I have to pay any fees in order to receive money?,top_up_by_bank_transfer_charge,banking,test,cash_withdrawal_charge,0.99
+I am highly unsatisfied with this company and want to delete my account!,terminate_account,banking,test,terminate_account,0.99
+Can I use this account to receive my salary?,receiving_money,banking,test,transfer_into_account,0.99
+Can I top-up as much as I want?,top_up_limits,banking,test,top_up_limits,0.99
+I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.,card_payment_fee_charged,banking,test,error,0.0
+Is it possible to have both a Visa and a Mastercard from you?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Is there an option to have a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+How do I go about setting up an account for my daughter?,age_limit,banking,test,order_physical_card,0.97
+My payment was reverted by the app,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+How might  I change my PIN?,change_pin,banking,test,change_pin,0.99
+What all am I required to show for the identity check?,verify_my_identity,banking,test,verify_identity,0.99
+"If I need a PIN for my card, where is it located?",get_physical_card,banking,test,change_pin,0.99
+Where can my card be delivered?,order_physical_card,banking,test,card_delivery_estimate,0.99
+The app wouldn't accept my top up.,top_up_reverted,banking,test,top_up_failed,0.99
+Why is my disposable virtual card being denied?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+How long does shipping take to get to a US destination?,card_delivery_estimate,banking,test,oos,0.0
+I would like to change my PIN but I am not currently in the country.,change_pin,banking,test,change_pin,0.99
+Why is the exchange rate wrong for my international withdrawal?,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are the steps I follow to transfer money into my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+When should I expect to see my transfer hit my account?,transfer_timing,banking,test,transfer_timing,0.99
+Why do you need to know where my money is coming from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I have forgotten my password.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I can't see my latest bank transfer,balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+Tell me how to cancel a transfer.,cancel_transfer,banking,test,cancel_transfer,0.99
+Where can I pay with my debit or credit card?,card_acceptance,banking,test,card_linking,0.99
+"The exchange rate given to me wasn't correct, after i purchased an item",card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I have been charged twice,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+"I was charge a fee for my transfer, why?",transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+My card is very close to expiring. When can I order a new one and how do I do so?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+How do I link one your card if I have one already?,card_linking,banking,test,card_linking,0.99
+I bought an item and noticed the exchange rate was not correct.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where is the virtual card located?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+"I received my new card, how is it activated?",activate_my_card,banking,test,activate_my_card,0.99
+How can I perform a dual money transferring from one account to another?,transfer_into_account,banking,test,transfer_into_account,0.99
+Why is there an extra 1 pound charge on my card?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Why is my exchange rate wrong for an item I bought?,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Why isn't my ID being verified?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I cannot locate the card PIN.,get_physical_card,banking,test,passcode_forgotten,0.99
+I bought something overseas and the wrong exchange rate is on my statement.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I am awaiting my refund,Refund_not_showing_up,banking,test,request_refund,0.99
+"If I want to exchange currency, will there be extras?",exchange_charge,banking,test,exchange_rate,0.99
+How long does a transfer stay pending?,pending_transfer,banking,test,transfer_timing,0.99
+I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+Do you know why my card payment did not work?,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+I cannot use my disposable virtual card.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Why do you keep declining my payment? I tried several times already with this card and it's just not working,declined_card_payment,banking,test,declined_card_payment,0.99
+"I received my American Express card, but I am having problems making it work with Apple pay.  Can you help me with this problem?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+I bought something in a foreign currency but the rate applied is wrong!,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+When will the card arrive?,card_delivery_estimate,banking,test,card_arrival,0.99
+whats your exchange rate,exchange_charge,banking,test,exchange_rate,0.99
+Where do my funds come from?,verify_source_of_funds,banking,test,why_verify_identity,0.99
+I made a card payment and a fee is showing up?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Where can I go to update my personal profile?,edit_personal_details,banking,test,edit_personal_details,0.99
+May I have a second card?,getting_spare_card,banking,test,card_linking,0.99
+I ordered my card 2 weeks ago and it still isn't here? What do I do?,card_arrival,banking,test,order_physical_card,0.99
+Where can I view my PIN?,pin_blocked,banking,test,passcode_forgotten,0.99
+What is the process for using my credit card to transfer money?,topping_up_by_card,banking,test,transfer_into_account,0.99
+What do I do if I notice a strange withdrawl in my statement?,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Is it possible to get a transfer from SWIFT?,top_up_by_bank_transfer_charge,banking,test,exchange_via_app,0.99
+How do I do a successful transfer to an account?,beneficiary_not_allowed,banking,test,transfer_into_account,0.99
+I receive my salary in GBP. Do I need to configure this somehwere?,receiving_money,banking,test,country_support,0.99
+What is the cause that the transfer shows as pending?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How did my top-up fail?,top_up_failed,banking,test,top_up_failed,1.0
+How do I change currencies to euros?,fiat_currency_support,banking,test,exchange_rate,0.99
+I am seeing pending from the card payment I made.,pending_card_payment,banking,test,pending_cash_withdrawal,0.99
+WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED,topping_up_by_card,banking,test,declined_cash_withdrawal,0.99
+I transferred some money but the receiver can't pick it up for some reason.,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+I used the wrong ping too many times and now the account is blocked.  How do I unblock?,pin_blocked,banking,test,unable_to_verify_identity,0.99
+Are there charges for receiving a SEPA transfer?,top_up_by_bank_transfer_charge,banking,test,extra_charge_on_statement,0.99
+Why does my account have a pending cash withdrawal?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+I would like to not have to do the identity verification.,why_verify_identity,banking,test,why_verify_identity,0.99
+Will it cost anything to top up a US card?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+What cards and currencies do you support?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+What is the limit to top-up?,top_up_limits,banking,test,top_up_limits,0.99
+There is an ATM withdrawl in the app I don't recognize.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+When can I order a disposable virtual card?,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+Why hasn't my balance increased after depositing a check?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+The NFC payment wouldn't work on the bus today. Help?,contactless_not_working,banking,test,contactless_not_working,0.99
+I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.,pending_card_payment,banking,test,transfer_timing,0.99
+When will I see the cash I deposited this morning as available?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+How do I change my information?,edit_personal_details,banking,test,edit_personal_details,0.99
+How much can I expect to pay to top up a US card?,top_up_by_card_charge,banking,test,exchange_rate,0.99
+My transfer is pending.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+How can I get a real-life card of my own?,order_physical_card,banking,test,order_physical_card,0.99
+Now that I live in the US how can I get a card?,country_support,banking,test,order_physical_card,0.99
+I need to know your exchange rates.,exchange_rate,banking,test,exchange_rate,0.99
+Why is there a fee for an extra pound in my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Which cash machines will allow me to change my PIN?,change_pin,banking,test,change_pin,0.99
+I would like to know why my transfer was declined.,declined_transfer,banking,test,declined_transfer,0.99
+This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?,declined_cash_withdrawal,banking,test,error,0.0
+"in china, need new card",card_about_to_expire,banking,test,order_physical_card,0.99
+What information do you need to verify my Source of Funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I need to update my current address,edit_personal_details,banking,test,edit_personal_details,0.99
+My non-physical card will not work,virtual_card_not_working,banking,test,card_not_working,0.99
+"My work sends me all over the world, can I get a discount for all the money I have to exchange?",exchange_charge,banking,test,exchange_rate,0.99
+"I need a new card, my current card is nearly expired.",card_about_to_expire,banking,test,card_about_to_expire,0.99
+"My beneficiary has been denied, is this normal?",beneficiary_not_allowed,banking,test,declined_transfer,0.99
+"If I lost my phone, can someone use my account?",lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+I took out a foreign currency and the exchange rate is wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I use contactless pay?,contactless_not_working,banking,test,contactless_not_working,0.99
+Can I use any currency to add money?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Tell me why my transfer failed!,failed_transfer,banking,test,failed_transfer,0.99
+What is the cost for an exchange fee?,exchange_charge,banking,test,exchange_charge,0.99
+"I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?!",failed_transfer,banking,test,error,0.0
+I would like to get help from someone with activating my card.,activate_my_card,banking,test,activate_my_card,0.99
+My cash withdrawal charged me the wrong exchange rate,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do i finalize a card payment,pending_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+Why was my payment reversed?,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+What is the source of my available funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+"Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!",failed_transfer,banking,test,unable_to_verify_identity,0.99
+I need a new Pin how do I go about that?,change_pin,banking,test,change_pin,0.99
+What should I do if I've tried to enter my PIN too often?,pin_blocked,banking,test,pin_blocked,0.99
+Can someone assist me with the details explaining which fiat currencies that you support?,fiat_currency_support,banking,test,fiat_currency_support,1.0
+Why did I get a message saying that my transfer is not possible?  I have done this before no problem.  Please fix.,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+The money would not transfer to a beneficiary.,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+In what ATM can I change my pin?,change_pin,banking,test,change_pin,0.99
+How do people send me money?,receiving_money,banking,test,receiving_money,0.99
+"I tried using my card and it kept getting declined, Why?",declined_card_payment,banking,test,declined_card_payment,0.99
+Is my card broken?,card_not_working,banking,test,card_not_working,0.99
+My ATM got stuck and I'm not sure what to do.,card_swallowed,banking,test,card_not_working,0.99
+Can you tell me how to order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+The exchange rate was wrong when I bought something outside the country.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?",pending_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+"How do I reset my PIN, I can't seem to use my card?",pin_blocked,banking,test,change_pin,0.99
+"My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Is there a top up limit for my account?,top_up_limits,banking,test,top_up_limits,0.99
+Someone stole my cards!,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+Can I link my new card?,card_linking,banking,test,card_linking,0.99
+I got less cash than the one I specified in the ATM,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+I want my account deleted!,terminate_account,banking,test,terminate_account,0.99
+"I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.",compromised_card,banking,test,error,0.0
+"Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now.",transfer_not_received_by_recipient,banking,test,error,0.0
+My top-up has failed.,top_up_failed,banking,test,top_up_failed,0.99
+Why is my withdrawal still pending?,pending_cash_withdrawal,banking,test,transfer_not_received_by_recipient,0.99
+How long does it take to process cheque deposits?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+When my card expires do you send a new card?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+How long will it take to arrive?,card_delivery_estimate,banking,test,card_arrival,0.99
+What foreign exchange rate will you use?,exchange_rate,banking,test,exchange_rate,0.99
+Why was there a fee for my transfer?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+Please check payments on my card. There is a duplicate and I only bought it once.,transaction_charged_twice,banking,test,card_payment_wrong_exchange_rate,0.99
+I think my card payment has been stopped,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+My account balance has not gone up even though I just transferred money into it,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+"I see my top-up was canceled, but why?",top_up_reverted,banking,test,top_up_failed,0.99
+How can I get additional cards?,getting_spare_card,banking,test,get_additional_cards,0.99
+"I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through",cancel_transfer,banking,test,cancel_transfer,0.99
+When will the transfer go through?,pending_transfer,banking,test,transfer_timing,0.99
+I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?,wrong_exchange_rate_for_cash_withdrawal,banking,test,exchange_rate,0.99
+Where is the money I topped off with?,pending_top_up,banking,test,transfer_timing,0.99
+Is there a fee for topping up,top_up_by_card_charge,banking,test,top_up_limits,0.99
+Will I be able to use my card anywhere?,card_acceptance,banking,test,card_acceptance,0.99
+Can I get my card expedited?,card_delivery_estimate,banking,test,get_disposable_virtual_card,0.99
+I bought something but now I would like a refund. How do I do that?,request_refund,banking,test,request_refund,0.99
+Does topping up my card have a fee?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+How long until my card is delivered?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+What's with not verifying my Id?,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.,balance_not_updated_after_bank_transfer,banking,test,error,0.0
+Are you able to explain the restrictions of the disposable cards?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I accidentally made a transaction to the wrong account.,cancel_transfer,banking,test,declined_transaction,0.99
+"If I am overseas, how do I change my pin?",change_pin,banking,test,change_pin,0.99
+Why am I being asked to have an identity check,why_verify_identity,banking,test,why_verify_identity,0.99
+Why couldn't I do a transfer to a beneficiary?,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+Is there a charge or discount if I use a European bank in a top up?,top_up_by_card_charge,banking,test,exchange_charge,0.99
+Using an ATM caused me to incur an additional fee. Why?,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+the balance on my account didnt change when i transferred money,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I'd like to have another card,getting_spare_card,banking,test,order_physical_card,0.99
+How do I get the contactless feature to work for my card?,contactless_not_working,banking,test,contactless_not_working,0.99
+There's a debit on my account that I didn't do.,direct_debit_payment_not_recognised,banking,test,error,0.0
+Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?,balance_not_updated_after_bank_transfer,banking,test,error,0.0
+I want a card. What is the procedure?,order_physical_card,banking,test,order_physical_card,0.99
+"I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?",extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"My top-up showed as complete, but it's no longer there! What's going on here?",top_up_reverted,banking,test,top_up_failed,0.99
+How long does it take to authorise a payment?,pending_card_payment,banking,test,transfer_timing,0.99
+Please tell me about SWIFT transfers at this bank.,top_up_by_bank_transfer_charge,banking,test,exchange_via_app,0.99
+I need to change my pin but I am on the road.,change_pin,banking,test,change_pin,0.99
+What should I do if I think that someone else may be using my card.,compromised_card,banking,test,lost_or_stolen_card,0.99
+ATM still has my card,card_swallowed,banking,test,card_not_working,0.99
+Is there an amount limit to my top-up?,top_up_limits,banking,test,top_up_limits,0.99
+"My card is stuck in the ATM, what can I do?",card_swallowed,banking,test,card_not_working,0.99
+got married and need to change name,edit_personal_details,banking,test,edit_personal_details,0.99
+My actual card isn't working.,card_not_working,banking,test,card_not_working,0.99
+Is there a list of ATM machines?,atm_support,banking,test,atm_support,0.99
+I topped up but it didn't complete,pending_top_up,banking,test,top_up_failed,0.99
+You did not apply the correct exchange rate for an item that I bought.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Are contactless payments enabled on my new card?,contactless_not_working,banking,test,contactless_not_working,0.99
+Does delivery to the US take long?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+What is needed to prove my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+Can you explain the disposable cards to me?,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+I want to set a new PIN,change_pin,banking,test,change_pin,0.99
+Will my friend be able to top off my account?,topping_up_by_card,banking,test,top_up_failed,0.99
+how do you determine your exchange rates because one of yours was off when i got cash,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+How do I get my disposable virtual card to work?,virtual_card_not_working,banking,test,getting_virtual_card,0.99
+Is Apple Pay a possible top up option?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Will you accept my other card from the U.S.?,supported_cards_and_currencies,banking,test,card_acceptance,0.99
+Why does my money come from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Who can top up my accounts?,topping_up_by_card,banking,test,top_up_limits,0.99
+Can you top-up a card with a cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cheque,0.99
+I moved.  Where do I update my details?,edit_personal_details,banking,test,edit_personal_details,0.99
+What credit cards are supported?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+"I need support options, I want to top my card",supported_cards_and_currencies,banking,test,top_up_limits,0.99
+I made a purchase and it says it's pending. What does that mean?,pending_card_payment,banking,test,pending_transfer,0.99
+Where can I change my personal information after I move?,edit_personal_details,banking,test,edit_personal_details,0.99
+"If I have this card, which ATMs can I go to?",atm_support,banking,test,atm_support,0.99
+Can I receive my salary in a currency other than what it is deposited in?,receiving_money,banking,test,fiat_currency_support,0.99
+Where does all this money come from though?,verify_source_of_funds,banking,test,why_verify_identity,0.99
+"I thought transfers were free, why was I charged a fee?",transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+My bags were stolen. I need a new card but need to cancel the stolen one.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Is there a reason I was charged a fee to transfer?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+How come my disposable virtual card used to pay for a gym subscription got rejected?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Is my cash withdrawal pending?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+"I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.",transfer_fee_charged,banking,test,error,0.0
+I am not Happy with this product can i get a refund?,request_refund,banking,test,request_refund,0.99
+Is it possible to edit my personal details on the app?,edit_personal_details,banking,test,edit_personal_details,0.99
+My app shows some cash I didn't get.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I deposited cash this morning and I am still waiting,balance_not_updated_after_cheque_or_cash_deposit,banking,test,pending_cash_withdrawal,0.99
+I got my American Express in Apple Bay but top up is not working,apple_pay_or_google_pay,banking,test,top_up_failed,0.99
+Cash withdrawal still pending?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+"If I use a European bank card for top up, Do I get charged?",top_up_by_card_charge,banking,test,extra_charge_on_statement,0.99
+I don't live in the UK.  Can I still get a card?,country_support,banking,test,country_support,0.99
+What is the purpose for the identity check,why_verify_identity,banking,test,why_verify_identity,0.99
+please tell me why my top-up failed.,top_up_failed,banking,test,top_up_failed,0.99
+I don't think I made this charge on my debit statement.,direct_debit_payment_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+Why is my top up still pending?,pending_top_up,banking,test,pending_top_up,0.99
+An unauthorized payment is in my app,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+Explain what the pending payment means?,pending_card_payment,banking,test,transfer_not_received_by_recipient,0.99
+Do you know if there is a tracking number for the new card you sent me?,card_arrival,banking,test,card_arrival,0.99
+How do I change GBP to AUD?,exchange_via_app,banking,test,exchange_rate,0.99
+What are your currency exchange fees?,exchange_charge,banking,test,exchange_rate,0.99
+Do I get a choice between Visa and Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+May I choose when it's delivered?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+"My receipt shows an extra charge on my transfer, why is this?",transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through.,cancel_transfer,banking,test,error,0.0
+What would lead to my top up still pending?,pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+I topped up my card but the money disappeared.,topping_up_by_card,banking,test,top_up_failed,0.99
+Why was my Payment declined,declined_card_payment,banking,test,declined_cash_withdrawal,0.99
+whats the exchange charge,exchange_charge,banking,test,exchange_charge,0.99
+"I have one of your cards already, how do I link it?",card_linking,banking,test,card_linking,0.99
+There is a payment in the App that is not mine.,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+I can't find my card and think it may have been stolen.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+How do I go forth verifying my top-up card?,verify_top_up,banking,test,verify_top_up,0.99
+Where is my cash deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+Are US credit cards accepted?,supported_cards_and_currencies,banking,test,country_support,0.99
+I was at the store earlier and my virtual card didn't work. What's the solution for this problem?,virtual_card_not_working,banking,test,error,0.0
+Where do you get your exchange rates from?,exchange_rate,banking,test,exchange_rate,0.99
+"I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?",top_up_reverted,banking,test,error,0.0
+What is the extra  €1 fee in my statement,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+What is the importance of verifying the top-up?,verify_top_up,banking,test,verify_top_up,0.99
+"I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not?",transfer_not_received_by_recipient,banking,test,unable_to_verify_identity,0.99
+Where is my money? I transfered it and it isn't in my account.,balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+"Fix your system. I can't make transfers, I've tried like 5 times already.",failed_transfer,banking,test,failed_transfer,0.99
+My transfer was declined,declined_transfer,banking,test,declined_transfer,0.99
+I am still awaiting the completion of the transaction.,transfer_not_received_by_recipient,banking,test,pending_transfer,0.99
+"Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.",transfer_fee_charged,banking,test,transfer_not_received_by_recipient,0.99
+how does a virtual card work,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+Why am I being charged twice?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay?,cash_withdrawal_charge,banking,test,error,0.0
+How do I pay by check?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+How many disposable cards can I own?,disposable_card_limits,banking,test,card_limits,0.99
+Can you tell me why my top up was reverted?,top_up_reverted,banking,test,top_up_reverted,1.0
+What should I do if the passcode doesn't work for me?,passcode_forgotten,banking,test,pin_blocked,0.99
+I have a cryptocurrency exchange that won't go through. Please help me process it.,beneficiary_not_allowed,banking,test,exchange_via_app,0.99
+Is there a charge for topping up by transfer?,top_up_by_bank_transfer_charge,banking,test,top_up_by_bank_transfer_charge,0.99
+"I need to verify my identity, but how do I do that?",verify_my_identity,banking,test,verify_my_identity,0.99
+How can I see my source of funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Can you tell me where I can order a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+I purchased something in a foreign currency but the rate applied is wrong,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Do I get charged if i am getting money?,top_up_by_bank_transfer_charge,banking,test,receiving_money,0.99
+The app won't let me top up my account,top_up_failed,banking,test,top_up_limits,0.99
+Does Google Play have an app to Top up?,apple_pay_or_google_pay,banking,test,exchange_via_app,0.99
+Could you please activate my card,activate_my_card,banking,test,activate_my_card,0.99
+I tried to make a cash withdrawal and it was declined. Why did this happen?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Can I top up using a cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+The ATM won't give me my card back.,card_swallowed,banking,test,lost_or_stolen_card,0.99
+I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?,transfer_not_received_by_recipient,banking,test,error,0.0
+"What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?",pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+Can I reset my password?  I don't know what it is.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Topping up my card is not working because I believe the top up is pending,pending_top_up,banking,test,top_up_limits,0.99
+I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?,compromised_card,banking,test,error,0.0
+"Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible.",cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+Why was my card payment cancelled?,reverted_card_payment?,banking,test,declined_card_payment,0.99
+I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller?,Refund_not_showing_up,banking,test,error,0.0
+Is there a limit on how much I can withdraw from my account without being charged?,cash_withdrawal_charge,banking,test,cash_withdrawal_not_recognised,0.99
+The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed?,card_swallowed,banking,test,lost_or_stolen_card,0.99
+My app says that I received cash from an ATM and I didn't.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I would like to exchange some currency.,exchange_via_app,banking,test,exchange_rate,0.99
+What steps do I need to take to close my account?,terminate_account,banking,test,terminate_account,0.99
+Can you unlock my pin? I think I entered the wrong pin too many times.,pin_blocked,banking,test,passcode_forgotten,0.99
+I made a payment but the app reverted the payment.,reverted_card_payment?,banking,test,top_up_failed,0.99
+Something is wrong with my password.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+When will my funds transfer?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+What does a pending transaction mean?,pending_card_payment,banking,test,transfer_not_received_by_recipient,0.95
+It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_charge,0.99
+Why was my account charged for using an ATM?,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+Is a non-electronic card available as well,order_physical_card,banking,test,supported_cards_and_currencies,0.99
+"Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.",card_payment_not_recognised,banking,test,card_not_working,0.99
+Why do I have to verify my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+can you tell me what cards and currencies you take?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+Why is my money gone right when I attempted to top up,topping_up_by_card,banking,test,top_up_failed,0.99
+Why can't I transfer to a beneficiary?,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+I didn't get the money I transferred,balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+There is a suspicious cash withdraw on the account.,cash_withdrawal_not_recognised,banking,test,declined_cash_withdrawal,0.99
+How do I accept exchanges to EU?,fiat_currency_support,banking,test,exchange_rate,0.99
+Can you tell me what the transfer policy is?,top_up_by_bank_transfer_charge,banking,test,transfer_timing,0.99
+I need to change my name since I got married,edit_personal_details,banking,test,edit_personal_details,0.99
+Someone has taken my money and I don't know who,direct_debit_payment_not_recognised,banking,test,declined_cash_withdrawal,0.99
+What are the countries you operate in.,country_support,banking,test,country_support,0.99
+I was mugged and everything taken.  What do I do to protect my account?,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+What do I do if my card is expiring soon?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+I'm tired of all the problems I've had. I want to quit this account!,terminate_account,banking,test,terminate_account,0.99
+My top up is pending.,pending_top_up,banking,test,pending_top_up,0.99
+The top-up verification code is missing,verify_top_up,banking,test,unable_to_verify_identity,0.99
+My card has been swallowed by an ATM,card_swallowed,banking,test,card_swallowed,1.0
+How can I tell what the limit is to top-ups?,top_up_limits,banking,test,top_up_limits,0.99
+"I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money??",balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+Why isn't a recent refund on my statement?,Refund_not_showing_up,banking,test,request_refund,0.99
+what does pending mean?,pending_card_payment,banking,test,exchange_rate,0.99
+What exchange rates do you offer?,exchange_rate,banking,test,exchange_rate,0.99
+I checked the app and saw an extra cash withdrawal that I didn't authorize,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I tried to withdraw money but I was declined!,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Why was the transfer declined?,declined_transfer,banking,test,declined_transfer,0.99
+What is the maximum I can transfer before I incur fees?,transfer_fee_charged,banking,test,transfer_limits,0.99
+Can I verify my identity online?,verify_my_identity,banking,test,verify_my_identity,0.99
+I have never been charged a fee for cash withdrawal before. When did that change?,cash_withdrawal_charge,banking,test,cash_withdrawal_charge,0.99
+I've lost track of my phone or someone stole it.,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+"I would like to receive and use the card in Europe, is that possible?",country_support,banking,test,country_support,0.99
+Do I have to pay for exchanging currencies?,exchange_charge,banking,test,exchange_charge,0.99
+I want to choose a different PIN.,change_pin,banking,test,change_pin,0.99
+How do I reset my PIN?,pin_blocked,banking,test,change_pin,0.99
+There is a card payment I do not recognise.,card_payment_not_recognised,banking,test,card_payment_not_recognised,0.99
+I couldn't get cash at the atm,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+"When I got cash, I'm pretty sure there was a glitch that overcharged me.",cash_withdrawal_charge,banking,test,error,0.0
+"left phone at hotel, how to access app",lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+My disposable virtual card will not work,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Can you remove my account please?,terminate_account,banking,test,terminate_account,0.99
+i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.,cash_withdrawal_not_recognised,banking,test,error,0.0
+I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?,direct_debit_payment_not_recognised,banking,test,error,0.0
+What's the deal with no cryptocurrency on your app?,beneficiary_not_allowed,banking,test,fiat_currency_support,0.99
+What currencies do you do exchanges for?,fiat_currency_support,banking,test,exchange_rate,0.99
+I need to change my PIN. Can I do that at a cash machine?,change_pin,banking,test,change_pin,0.99
+How come I was charged extra when I withdrew cash?,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+Please close my account. I am unsatisfied with your service.,terminate_account,banking,test,terminate_account,0.99
+I was charged extra for a withdrawal,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+What's the refund process?,request_refund,banking,test,request_refund,0.99
+"Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me.",declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Is my card accepted everywhere?,card_acceptance,banking,test,card_acceptance,0.99
+"I have a cheque here, can I use it to top off my account?",top_up_by_cash_or_cheque,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+What steps do I take to verify my identity?,verify_my_identity,banking,test,why_verify_identity,0.99
+My card payment did not work.,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+"I would like to activate my card to use now, can you help me?",activate_my_card,banking,test,activate_my_card,0.99
+I have a pending payment from stuff I bought this morning.,pending_card_payment,banking,test,pending_transfer,0.99
+"If I request that my funds be held, what currencies do you use?",fiat_currency_support,banking,test,fiat_currency_support,0.99
+What does a disposable virtual card do?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+I lost my phone and need help securing it.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+I transferred some money but it is yet to arrive.,balance_not_updated_after_bank_transfer,banking,test,pending_transfer,0.99
+What are the restrictions to top-offs?,top_up_limits,banking,test,top_up_limits,0.99
+The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more.,wrong_amount_of_cash_received,banking,test,error,0.0
+Why does my account not accept cash deposits?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+I need a refund?,request_refund,banking,test,request_refund,0.99
+I need my PIN,get_physical_card,banking,test,passcode_forgotten,0.99
+"what is source of my funds, need to verify",verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+"How long does a transfer take from the point it's sent, to the point it arrives in my account?",transfer_timing,banking,test,transfer_timing,0.99
+How do I exchange my GBP to AUD?,exchange_via_app,banking,test,exchange_rate,0.99
+What do I do with my card PIN?,get_physical_card,banking,test,change_pin,0.99
+"Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?",balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+I need a refund on an item I have not received.  Am I able to simply cancel the payment?  I don't know how to do this.,request_refund,banking,test,request_refund,0.99
+Why did I get a transfer declined?,declined_transfer,banking,test,declined_transfer,0.99
+price of physical card,order_physical_card,banking,test,order_physical_card,0.99
+How do I update my PIN to a new number?,change_pin,banking,test,change_pin,0.99
+"I cant find my card, it's gone.",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_charge,0.99
+Please terminate my account.,terminate_account,banking,test,terminate_account,0.99
+How can I make my contactless work for the metro?,contactless_not_working,banking,test,contactless_not_working,0.99
+How many disposable cards can I have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+What are your international exchange rates?,exchange_rate,banking,test,exchange_rate,0.99
+My withdrawl is still pending.  Why?,pending_cash_withdrawal,banking,test,unable_to_verify_identity,0.99
+How do I unblock my card using the app?,card_not_working,banking,test,pin_blocked,0.99
+"Next month my card will expire, do I need to order a new one?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening.,declined_transfer,banking,test,error,0.0
+"I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?",pending_cash_withdrawal,banking,test,error,0.0
+They charged me wrong for a currency exchange on a purchase.,card_payment_wrong_exchange_rate,banking,test,error,0.0
+My disposable virtual card has been rejected by the merchant earlier today. What should I do?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+"So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?",top_up_failed,banking,test,top_up_failed,0.99
+What all currencies can be exchanged?,exchange_via_app,banking,test,exchange_rate,0.99
+Why did I not get all the cash I asked for?,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+someone stole my money,direct_debit_payment_not_recognised,banking,test,declined_cash_withdrawal,0.99
+I should have received a refund however it is not showing on my statement,Refund_not_showing_up,banking,test,request_refund,0.99
+I need to transfer funds into my account. How can I do this?,transfer_into_account,banking,test,transfer_into_account,0.99
+IM still waiting for my account to update from a cash deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+"Salary in GBP has been received, does it need to be configured elsewhere?",receiving_money,banking,test,cash_withdrawal_charge,0.99
+"I believe my card has been stolen, what can I do about this situation? It's urgent.",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Can a card stop working?,card_not_working,banking,test,card_not_working,0.99
+How can I check the source of funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+How can I get paid in a different currency?,receiving_money,banking,test,exchange_rate,0.99
+How can I top up with cash?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+I got my new card where do I go to activate it?,activate_my_card,banking,test,activate_my_card,0.99
+where do I request a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+I tried to transfer money and it did not work.,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Where are the locations of ATMs that accept this card?,atm_support,banking,test,atm_support,0.99
+When will the transfer be completed?,pending_transfer,banking,test,transfer_timing,0.99
+when will i receive a US transfer,transfer_timing,banking,test,transfer_timing,0.99
+I was expecting my new card and am wondering why I haven't received it yet?,card_arrival,banking,test,card_arrival,0.99
+I want to reverse a purchase. Can I cancel it?,request_refund,banking,test,request_refund,0.99
+I need help activating my new card.,activate_my_card,banking,test,activate_my_card,0.99
+Some cash is showing up in my app that I did not get.,cash_withdrawal_not_recognised,banking,test,wrong_amount_of_cash_received,0.99
+Can I get a mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+My funding to my card didn't go through.,top_up_failed,banking,test,unable_to_verify_identity,0.99
+"My pin was blocked, how do I make it so I can use it?",pin_blocked,banking,test,pin_blocked,0.99
+Do you happen to do exchanges of EUR?,fiat_currency_support,banking,test,exchange_rate,0.99
+where in the app can i find out about my new pin,get_physical_card,banking,test,change_pin,0.99
+can i top up with apple pay,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Exchange rate for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"I want to top up using cash, where can I do that?",top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+How can I see where my money comes from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I transferred some money but I think it has gotten lost somewhere.,balance_not_updated_after_bank_transfer,banking,test,declined_transfer,0.99
+Is there a reason that the ATM declined my transaction?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+"My pins seems to be blocked, can you unblock it please",pin_blocked,banking,test,pin_blocked,0.99
+Why was I charged an extra fee when paying with my card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+Please delete my account. I am not happy with the service from your company.,terminate_account,banking,test,terminate_account,0.99
+Do you support all cards and currencies?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+I may have a fraud charge on my debit statement.,direct_debit_payment_not_recognised,banking,test,declined_cash_withdrawal,0.99
+I made a transfer and it doesnt' show up in my account.,balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?,declined_card_payment,banking,test,error,0.0
+My account needs to be deleted.,terminate_account,banking,test,terminate_account,0.99
+Will declined funds I tried to withdraw be returned to me?,wrong_amount_of_cash_received,banking,test,request_refund,0.99
+Can I get my paycheck through here?,receiving_money,banking,test,cash_withdrawal_not_recognised,0.99
+I tried to pay contactless at the bus today and it didn't work. Any ideas why?,contactless_not_working,banking,test,contactless_not_working,0.99
+Why can't I use my American Express with Apple Pay to top up my account?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Can you look at my account ans see why my card was declined,declined_card_payment,banking,test,card_not_working,0.99
+What kind of currency can I hold money in?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+Do you have a list of countries you operate in?,country_support,banking,test,country_support,0.99
+My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.,declined_transfer,banking,test,error,0.0
+How do I cancel my transfer?,cancel_transfer,banking,test,cancel_transfer,0.99
+Are there ways to transfer money into my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+How long is the wait for a US transfer?,transfer_timing,banking,test,transfer_timing,0.99
+The app will not let me into my account.,unable_to_verify_identity,banking,test,pin_blocked,0.99
+How do I get my PIN unlocked?,pin_blocked,banking,test,passcode_forgotten,0.99
+how much do you charge to accept transfers,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+I don't understand where this debit came from and want it removed.,direct_debit_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+My card is about to expire and I need to know how much it costs and how long it takes to get a new one.,card_about_to_expire,banking,test,card_about_to_expire,0.99
+When trying to get more than one card is there a extra amount that needs to be paid?,getting_spare_card,banking,test,extra_charge_on_statement,0.99
+Why did my my transfer get declined?,declined_transfer,banking,test,declined_transfer,0.99
+What should I do to get transactions off of my account if I didn't make them?  My card must have been compromised and I need to freeze it asap!,card_payment_not_recognised,banking,test,error,0.0
+why isnt my account allowing transfers,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users?,transfer_fee_charged,banking,test,error,0.0
+Can a transaction be cancelled?,cancel_transfer,banking,test,cancel_transfer,0.99
+I'm not okay with this fee on my statement.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Am I allowed to use any card to make a payment?,visa_or_mastercard,banking,test,card_acceptance,0.99
+What is the limit to number of transactions I can do with a disposable card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Can my 19 year old daughter open a savings account at the bank?,age_limit,banking,test,age_limit,0.99
+Can you help me sign up for a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+"I know I didn't make this payment showing up on my card, I don't remember this person at all.",card_payment_not_recognised,banking,test,error,0.0
+How do I link to my credit card with you?,card_linking,banking,test,card_linking,0.99
+I submitted a transaction to the incorrect account.,cancel_transfer,banking,test,declined_transfer,0.99
+I think something went wrong with my card delivery as I haven't received it yet.,card_arrival,banking,test,card_delivery_estimate,0.99
+Can I use my account if the identity verification is not complete?,why_verify_identity,banking,test,unable_to_verify_identity,0.99
+Why do you need so much information to verify my identity?,why_verify_identity,banking,test,verify_identity,0.99
+How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.,pending_card_payment,banking,test,error,0.0
+"My card payment is still on hold, why is it so?",pending_card_payment,banking,test,unable_to_verify_identity,0.99
+Are there any limits to how many disposable cards I can use?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Why hasn't my top-up been completed?,pending_top_up,banking,test,top_up_failed,0.99
+do i need a pin,get_physical_card,banking,test,change_pin,0.99
+I am trying to exchange crypto and it's not working. Tell me how to fix this.,beneficiary_not_allowed,banking,test,exchange_via_app,0.99
+When my card expires what happens to my account?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+Why was I charged a fee for a transfer?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+What should I do with my atm that got stuck?,card_swallowed,banking,test,contactless_not_working,0.99
+I deposited a check but my balance is still the same.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I have a payment I didn't do,card_payment_not_recognised,banking,test,card_payment_wrong_exchange_rate,0.99
+My card hasn't arrived yet.,card_arrival,banking,test,card_arrival,1.0
+Why am I being charged a fee for transferring money?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+I want to top-up using cash,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+I am missing a refund.,Refund_not_showing_up,banking,test,request_refund,0.99
+I moved.  I need to update my details.,edit_personal_details,banking,test,edit_personal_details,0.99
+How can I tell where my funds came from?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+Why are you declining my payment? Everything was fine.,declined_card_payment,banking,test,unable_to_verify_identity,0.99
+There is a direct debit I do not recognise in my statement,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones.,transaction_charged_twice,banking,test,error,0.0
+Why was my ATM transaction cancelled?,declined_cash_withdrawal,banking,test,contactless_not_working,0.99
+I have exceeded the number of times I can try my PIN,pin_blocked,banking,test,change_pin,0.99
+for some reason I am having a problem with verifying my identity.,unable_to_verify_identity,banking,test,why_verify_identity,0.99
+Is there any documentation needed for the identity check?,verify_my_identity,banking,test,unable_to_verify_identity,0.99
+What is the youngest age in order to have an account?,age_limit,banking,test,age_limit,0.99
+When will my top-up process?,pending_top_up,banking,test,top_up_limits,0.99
+What do i need to verify my id?,unable_to_verify_identity,banking,test,verify_my_identity,0.99
+I was unable to make a transfer to another account.,beneficiary_not_allowed,banking,test,unable_to_verify_identity,0.99
+My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+This company sucks! Can you terminate my account?,terminate_account,banking,test,terminate_account,0.99
+Do charge fees for transfers?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+"Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?",card_payment_fee_charged,banking,test,error,0.0
+how do i get a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Double check your funds may be declined,declined_transfer,banking,test,declined_cash_withdrawal,0.99
+What places will accept my card?,card_acceptance,banking,test,card_acceptance,0.99
+Is it possible to top up with Apple Pay?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Why was I not able to complete a transfer?,failed_transfer,banking,test,unable_to_verify_identity,0.99
+How come I don't see my deposit in my account yet?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Please tell me how to get a physical card.,order_physical_card,banking,test,get_physical_card,0.99
+How can I activate my card so I can start using it?,activate_my_card,banking,test,activate_my_card,0.99
+Can I get a spare card for someone else to use?,getting_spare_card,banking,test,getting_spare_card,0.99
+Approximately how long will an urgent transfer from China take?,transfer_timing,banking,test,transfer_timing,0.99
+Will a transfer incur a fee?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+"There are transactions I didn't make, someone else must have used my card.",compromised_card,banking,test,card_not_working,0.99
+Can you tell me what currency I can have?,fiat_currency_support,banking,test,supported_cards_and_currencies,0.99
+Is there tracking info available?,card_arrival,banking,test,oos,0.99
+there is a transaction on my account that i didnt make,card_payment_not_recognised,banking,test,unknown,0.99
+I would like a refund on the extra pound I was charged.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Will this app exchange currencies?,exchange_via_app,banking,test,exchange_rate,0.99
+My contactless is not working,contactless_not_working,banking,test,contactless_not_working,1.0
+How do I find my card PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+Why did I get blocked?,pin_blocked,banking,test,pin_blocked,0.99
+I made a withdrawal from my account but it has not posted?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+I am not able to do contactless.,contactless_not_working,banking,test,contactless_not_working,0.99
+the card payment exchange rate is wrong,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I tried to send someone money but they haven't received it.,transfer_not_received_by_recipient,banking,test,declined_transfer,0.99
+I was declined when I tried to get cash.,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+So what about the card PIN?,get_physical_card,banking,test,change_pin,0.99
+My top up failed.,top_up_failed,banking,test,top_up_failed,0.99
+I see a cash withdrawal that I did not perform.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+"I need to use my disposable card multiple times a day, is there a cutoff limit?",disposable_card_limits,banking,test,disposable_card_limits,0.99
+Where is the transfer I started?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+Nothing goes through on my card.,card_not_working,banking,test,card_not_working,0.99
+"When topping up by transfer, will I be charged?",top_up_by_bank_transfer_charge,banking,test,transfer_by_card_charge,0.99
+I like Mastercard better.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+Why are there limits on auto top-up?,automatic_top_up,banking,test,auto_top_up_limits,0.99
+Where do I find the virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+I would like a temporary virtual card,get_disposable_virtual_card,banking,test,getting_virtual_card,0.99
+Why did I get a fee?,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+This company is terrible! Can you delete my account?,terminate_account,banking,test,terminate_account,0.99
+Can you please identify the problem with my bank card?,card_not_working,banking,test,card_not_working,0.99
+Pending transfer?,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Is my salary eligible for this?,receiving_money,banking,test,age_limit,0.99
+"Google pay and top up, I want it, can I get it?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Do you have an auto top-up option?,automatic_top_up,banking,test,automatic_top_up,0.99
+There's a refund missing from my statement,Refund_not_showing_up,banking,test,request_refund,0.99
+"If you send me more cards, are there any charges?",getting_spare_card,banking,test,disposable_card_limits,0.99
+Why isn't my top up showing on my wallet?,topping_up_by_card,banking,test,top_up_limits,0.99
+I'd rather not verify my identity.,why_verify_identity,banking,test,unable_to_verify_identity,0.99
+What is the point of an identity check?,why_verify_identity,banking,test,why_verify_identity,0.99
+I bought something and returned it and the money from the return isn't in my account.,Refund_not_showing_up,banking,test,declined_cash_withdrawal,0.99
+Assist me please with card activation.,activate_my_card,banking,test,activate_my_card,0.99
+Why did my transfer decline,declined_transfer,banking,test,declined_transfer,0.99
+What is accepted in regards to cards and currencies?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+How long does a UK transfer take?,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+What's the process for ID verification?,verify_my_identity,banking,test,verify_my_identity,0.99
+Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today?,contactless_not_working,banking,test,error,0.0
+top-up is slow to process,pending_top_up,banking,test,transfer_timing,0.99
+It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?,transaction_charged_twice,banking,test,declined_transfer,0.99
+I forgot my password,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon.,reverted_card_payment?,banking,test,error,0.0
+"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?",failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I made a deposit this morning but it is still pending?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,pending_transfer,0.99
+Can I have more than one disposable card?,disposable_card_limits,banking,test,card_linking,0.99
+How do I link a new card?,card_linking,banking,test,card_linking,0.99
+"If i'm not in the UK, can I still get a card?",country_support,banking,test,country_support,0.99
+My card is about to expire. What do I need to do?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+I want to do a cash top-up,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Are cheques accepted to my account? Mine didn't seem to work.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+"I'm still waiting for delivery of my new card, why is it taking so long?",card_arrival,banking,test,card_arrival,0.99
+I lost my card,lost_or_stolen_card,banking,test,lost_or_stolen_card,1.0
+"When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?",contactless_not_working,banking,test,contactless_not_working,0.99
+is my card PIN saved in the app,get_physical_card,banking,test,passcode_forgotten,0.99
+Is there an age limit?,age_limit,banking,test,age_limit,1.0
+Why is my card payment showing as pending?,pending_card_payment,banking,test,transfer_not_received_by_recipient,0.99
+"I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do?",pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+"There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.",compromised_card,banking,test,declined_card_payment,0.99
+If I make a transaction can I cancel it?,cancel_transfer,banking,test,cancel_transfer,0.99
+app doesnt think its me,unable_to_verify_identity,banking,test,verify_my_identity,0.99
+What will happen if I want to add money using an international card? Will I run into any fees?,top_up_by_card_charge,banking,test,exchange_rate,0.99
+Can I verify a top-up and what card is used?,verify_top_up,banking,test,verify_top_up,0.99
+what is the identity check?,why_verify_identity,banking,test,why_verify_identity,0.99
+Would I be charged for exchanging currencies?,exchange_charge,banking,test,exchange_charge,0.99
+I can't verify my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?,card_linking,banking,test,card_linking,0.99
+"When getting my ID checked, what are the steps involved?",verify_my_identity,banking,test,verify_identity,0.99
+I can't find my phone but it has all my credit card information.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+There is an extra charge on my app that I was not told about or I was aware of!,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+How often do your exchange rates change,exchange_rate,banking,test,exchange_rate,0.99
+I need help because I drunken blocked my card?,pin_blocked,banking,test,pin_blocked,0.99
+cash deposit to my account has shown a red flag.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+Can you tell my why my card payment has been reverted.,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Why did the disposable virtual card which I used to pay a gym subscription get denied?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.,balance_not_updated_after_bank_transfer,banking,test,error,0.0
+Why do you need to know so much about me,why_verify_identity,banking,test,verify_identity,0.99
+I want to top my account by using a bank transfer. How would that work?,transfer_into_account,banking,test,top_up_by_cash_or_cheque,0.99
+How much is the fee for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+Can you please help me with this exchange?  I am trying to get crypto and the app won't let me.,beneficiary_not_allowed,banking,test,exchange_rate,0.99
+My passcode doesn't seem to be working,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?,declined_transfer,banking,test,declined_card_payment,0.99
+My transaction needs to be canceled.,cancel_transfer,banking,test,cancel_transfer,0.99
+I need to cancel an incorrect transaction.,cancel_transfer,banking,test,cancelled_transaction,0.99
+My card doesn't accept any transaction at all. What's wrong??,card_not_working,banking,test,card_not_working,0.99
+How do I cancel a previous purchase,request_refund,banking,test,declined_transfer,0.99
+I tryed to make a top-up with cryptocurrency but the payment was referted.,top_up_reverted,banking,test,error,0.0
+My top-up was cancelled; will I receive a refund?,top_up_reverted,banking,test,top_up_failed,0.99
+top up did not complete,pending_top_up,banking,test,top_up_failed,0.99
+What are the available cards?,visa_or_mastercard,banking,test,supported_cards_and_currencies,0.99
+Why is my top-up still outstanding?,pending_top_up,banking,test,top_up_limits,0.99
+Can I directly transfer my salary onto here?,receiving_money,banking,test,transfer_into_account,0.99
+Where do I change my PIN?,change_pin,banking,test,change_pin,0.99
+Where do I obtain my virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+I had a duplicate card and got charged twice. How do I resolve this?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Can you help my fix my contactless?,contactless_not_working,banking,test,contactless_not_working,0.99
+I was looking to buy another card today.,getting_spare_card,banking,test,order_physical_card,0.99
+Where can I find the top-up verification code?,verify_top_up,banking,test,verify_top_up,0.99
+For how long will my transfer be pending?,pending_transfer,banking,test,transfer_timing,0.99
+How do disposable cards work?,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+What is the limit to top up?,top_up_limits,banking,test,top_up_limits,0.99
+What is the amount of disposable cards I can have each day?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+How much will I get with the exchange rate?,exchange_rate,banking,test,exchange_rate,0.99
+Why did a transfer get declined?,declined_transfer,banking,test,declined_transfer,0.99
+my atm cash out is still pending,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Can I dispute a payment even if I notice it several weeks after it was made?,direct_debit_payment_not_recognised,banking,test,declined_transfer,0.99
+I ordered a card and I still haven't received it. It's been two weeks. What can I do?,card_arrival,banking,test,order_physical_card,0.99
+How can someone send me money?,receiving_money,banking,test,receiving_money,0.99
+I can't transfer money from my account.,declined_transfer,banking,test,transfer_into_account,0.99
+Will salary be received through this?,receiving_money,banking,test,declined_cash_withdrawal,0.99
+My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money.,pending_cash_withdrawal,banking,test,declined_transfer,0.99
+"If my card is trapped in the ATM, what do I do?",card_swallowed,banking,test,card_delivery_estimate,0.99
+I need it delivered by Saturday.,card_delivery_estimate,banking,test,order_physical_card,0.99
+Will filling stations accept my card?,card_acceptance,banking,test,card_acceptance,0.99
+Has the check I deposited cleared to I can get the cash?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+"I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?",transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+do the details of my profile have to match my documents,verify_my_identity,banking,test,why_verify_identity,0.99
+I need to change my account details,edit_personal_details,banking,test,change_pin,0.99
+How can my friend send me money?,receiving_money,banking,test,receiving_money,0.99
+The conversion rate on the ATM that I used with foreign currency was wrong.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+"please delete my account, your services are not up to par.",terminate_account,banking,test,oos,0.99
+Why was I charged a fee when I paid with card?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+Hello! I need to order a disposable virtual card. Where can I do that at?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+How do I use auto top up?,automatic_top_up,banking,test,automatic_top_up,0.99
+I do not have what is required to prove my identity,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+The exchange rate you gave me for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is my country supported,country_support,banking,test,country_support,0.99
+Why did I only get $20 when I tried to get $100,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+Will I be able to get a disposable virtual card as well?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+"When I want to transfer money to my account, how can I do that?",transfer_into_account,banking,test,transfer_into_account,0.99
+What are the charges for US cards with top up.,top_up_by_card_charge,banking,test,top_up_limits,0.99
+The exchange rates are?,exchange_rate,banking,test,exchange_rate,0.99
+Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.,request_refund,banking,test,request_refund,0.99
+Can i have a second physical card for this account?,getting_spare_card,banking,test,order_physical_card,0.99
+Can you explain what this random $1 charge is?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Am I able to get a second card?,getting_spare_card,banking,test,getting_spare_card,0.99
+The cash withdrawal exchange rate is not correct.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+The ATM didn't give me the the withdraw amount requested.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+I made a transaction and it is taking a very long time to go through.,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+I want to know if there is a maximum I can top up.,top_up_limits,banking,test,top_up_limits,0.99
+I need some help with identity verification.,verify_my_identity,banking,test,why_verify_identity,0.99
+"I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?",balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I think I see a withdraw I did not make.,cash_withdrawal_not_recognised,banking,test,declined_cash_withdrawal,0.99
+Cannot access my top up.,topping_up_by_card,banking,test,top_up_limits,0.99
+If there isn't much money left can it automatically top-up?,automatic_top_up,banking,test,automatic_top_up,0.99
+I need help getting the virtual card to work.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I won't verify my identity.,why_verify_identity,banking,test,why_verify_identity,0.99
+What can I use a virtual disposable card for?,disposable_card_limits,banking,test,get_disposable_virtual_card,0.99
+I was charged a fee for my transfer.,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+What locations are you in?,country_support,banking,test,country_support,0.99
+Which ATMs accept this card?,atm_support,banking,test,card_acceptance,0.99
+Will any business take this card?,card_acceptance,banking,test,declined_card_payment,0.99
+"I'm not in the UK, is it possible for me to still get a card?",country_support,banking,test,country_support,0.99
+help me with my transfer,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+what is the process for setting up a pin,get_physical_card,banking,test,passcode_forgotten,0.99
+Why do I have to give you all of my identification details?,why_verify_identity,banking,test,why_verify_identity,0.99
+Can I also transfer with SWIFT?,top_up_by_bank_transfer_charge,banking,test,exchange_rate,0.99
+Why isn't my virtual card working?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue?,contactless_not_working,banking,test,contactless_not_working,0.99
+I just got $20 when I tried to get $100,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+Is there any way to cancel a transfer?,cancel_transfer,banking,test,cancel_transfer,0.99
+What is the youngest someone can be to open an account?,age_limit,banking,test,age_limit,0.99
+"I've just moved address from a place in Durham to a place in Walton-On-The-Naze.  I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please?",transfer_not_received_by_recipient,banking,test,unable_to_verify_identity,0.99
+What options do I have in regards to payment?,supported_cards_and_currencies,banking,test,card_payment_options,0.99
+How come I can't take money out of the ATM?,declined_cash_withdrawal,banking,test,contactless_not_working,0.99
+What major card payments are accepted?,visa_or_mastercard,banking,test,card_acceptance,0.99
+I still haven't seen a refund on my account,Refund_not_showing_up,banking,test,request_refund,0.99
+I made a transfer and am still waiting.,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+I have a duplicate payment showing,transaction_charged_twice,banking,test,duplicate_payment_not_recognised,0.99
+how do I link an already existing card?,card_linking,banking,test,card_linking,0.99
+My transfer keeps failing and I just want to transfer the money can you please make it work?,failed_transfer,banking,test,transfer_not_received_by_recipient,0.97
+how much you charge for exhcange,exchange_charge,banking,test,exchange_charge,0.99
+Do you support the EU?,country_support,banking,test,country_support,0.99
+Will I get a real card?,order_physical_card,banking,test,card_payment_wrong_exchange_rate,0.99
+I think someone copied the numbers on my card and is using them.,compromised_card,banking,test,lost_or_stolen_card,0.99
+How much is the charge to top up my card?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+How come you need to know my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+If my kids wanted to use your service how old would they have to be?,age_limit,banking,test,age_limit,0.99
+"I think I want AUD and not GBP, can you help?",exchange_via_app,banking,test,exchange_rate,0.99
+I'm unable to use contactless payments for purchases.,contactless_not_working,banking,test,contactless_not_working,0.99
+I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this.,wrong_amount_of_cash_received,banking,test,wrong_amount_of_cash_received,0.99
+I am chatting about an order from a long while back.  I never got it to this day and am deeply upset by this!  I want all of my money back!  I just can not accept paying for something I never got.,request_refund,banking,test,error,0.0
+how soon will I see the transfer in my account?,transfer_timing,banking,test,transfer_timing,0.99
+I've been waiting longer than expected for my card.,card_arrival,banking,test,pending_transfer,0.95
+How do I use my new card?,activate_my_card,banking,test,getting_virtual_card,0.99
+The rate of exchange isn't right for my cash withdrawal.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+My phone is not on me.  How can I use the app?,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+"My beneficiary is not allowed, please may I have answer as to why this is?",beneficiary_not_allowed,banking,test,beneficiary_not_allowed,0.99
+What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds.,wrong_amount_of_cash_received,banking,test,error,0.0
+I believe someone is using my card without my agreement!,compromised_card,banking,test,card_not_working,0.99
+WHAT CAN I DO AFTER THE CARD MISSING,activate_my_card,banking,test,lost_or_stolen_card,0.99
+What do I do if I think my card was improperly used?,compromised_card,banking,test,card_not_working,0.99
+Can friends add to my account,topping_up_by_card,banking,test,card_linking,0.99
+Can I add funds to the card directly from my bank account?,transfer_into_account,banking,test,transfer_into_account,0.99
+So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+"The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.",wrong_amount_of_cash_received,banking,test,error,0.0
+"My disposable virtual card was rejected by the merchant, please help?",virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Is it possible to verify a top up?,verify_top_up,banking,test,verify_top_up,0.99
+What are the fees for top-ups?,top_up_by_bank_transfer_charge,banking,test,top_up_limits,0.99
+Does your system support multiple currency.,fiat_currency_support,banking,test,fiat_currency_support,0.99
+I made a transaction but did it to the wrong account.,cancel_transfer,banking,test,declined_cash_withdrawal,0.99
+How do I retrieve a trapped card from a ATM?,card_swallowed,banking,test,oos,0.99
+There's a direct debit I wish to dispute,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I have a transfer that's pending and wanted to know how long it is going to take to process?,pending_transfer,banking,test,transfer_timing,0.99
+I made a payment that got charged twice instead of once.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+How old do I have to be?,age_limit,banking,test,age_limit,0.99
+Are there any fees for adding money with an international card?,top_up_by_card_charge,banking,test,exchange_charge,0.99
+I would like a refund for something I bought,request_refund,banking,test,request_refund,0.99
+How do I freeze my account?,compromised_card,banking,test,activate_my_card,0.99
+I have to have several disposable cards per day.,disposable_card_limits,banking,test,disposable_card_limits,0.99
+is there a way to do top up with cash deposit,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?,compromised_card,banking,test,declined_card_payment,0.99
+How do I link my replacement card?,card_linking,banking,test,card_linking,0.99
+What happens if my card is stuck in the ATM?,card_swallowed,banking,test,card_not_working,0.99
+I made a deposit of cash and check that has not been added to my balance.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+I would like to transfer funds from one account to another.,transfer_into_account,banking,test,transfer_into_account,0.99
+Please explain why my card was declined?,declined_card_payment,banking,test,declined_card_payment,0.99
+The app reverted my action when I topped up.,top_up_reverted,banking,test,top_up_reverted,0.99
+Are both Visa and Mastercard offered?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I think something may have happened that caused a charge to show up twice.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+"If I was mugged and lost everything, how do I access my account and app?",lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+An ATM fee was attached to my recent withdrawal.,cash_withdrawal_charge,banking,test,extra_charge_on_statement,0.99
+someone is using my account,compromised_card,banking,test,card_not_working,0.99
+How do I enable contactless pay?,contactless_not_working,banking,test,contactless_not_working,0.99
+What do I have to do to get a Visa credit card?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I need help with activating my card,activate_my_card,banking,test,activate_my_card,0.99
+Why was I declined getting cash?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+"Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?",declined_cash_withdrawal,banking,test,declined_card_payment,0.99
+Where is the nearest bank machine?,atm_support,banking,test,atm_support,0.99
+"My account is blocked, how do I log in now",pin_blocked,banking,test,unable_to_verify_identity,0.99
+I think my statement has a fraudulent charge,card_payment_not_recognised,banking,test,extra_charge_on_statement,0.99
+I tried to top up. Why was it denied?,top_up_failed,banking,test,top_up_failed,0.99
+How do I send my account money through transfer?,transfer_into_account,banking,test,transfer_into_account,0.99
+I cannot find my credit card.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Why are there so many fees on my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Tell me how to go about activating my new card?,activate_my_card,banking,test,activate_my_card,0.99
+"I will need to exchange currencies frequently, will I be able to get a discount?",exchange_charge,banking,test,exchange_rate,0.99
+"Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.",direct_debit_payment_not_recognised,banking,test,dispute_charge,0.99
+My transfer didn't work,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Is there a fee for exchanging cash?,wrong_exchange_rate_for_cash_withdrawal,banking,test,exchange_charge,0.99
+Am I free to top-up as much as I want?,top_up_limits,banking,test,top_up_limits,0.99
+Why doesn't it show that I did a balance transfer?,balance_not_updated_after_bank_transfer,banking,test,balance_not_updated_after_bank_transfer,0.99
+What's the most disposable cards I can have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Is the system down? I've been trying to do a transfer and have failed?,failed_transfer,banking,test,failed_transfer,0.99
+How do I contact customer support about a transfer?,declined_transfer,banking,test,contact_customer_support,0.99
+How do I exchange currency?,exchange_via_app,banking,test,exchange_via_app,0.99
+"Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.",Refund_not_showing_up,banking,test,error,0.0
+Why would I be charged more than once for the same transaction?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+I got a message that I need to verify my identity; what do I do?,verify_my_identity,banking,test,verify_my_identity,0.99
+How can I get the cash deposit to show up on my account?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+I would like a refund on one of your products that has been sold to me,request_refund,banking,test,request_refund,0.99
+How long does it take for an international transfer into my account?,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+I need help finding the verification code for my top-up card.,verify_top_up,banking,test,get_verify_top_up,0.99
+There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!,card_payment_not_recognised,banking,test,unable_to_verify_identity,0.99
+I'm pretty sure my top up failed. How do I fix this?,top_up_failed,banking,test,top_up_failed,0.99
+"I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about?",extra_charge_on_statement,banking,test,cash_withdrawal_not_recognised,0.99
+is apple pay eligible for top up,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+How long do transfer pend for?,pending_transfer,banking,test,transfer_timing,0.99
+"There is an error, the app says I made an ATM withdrawal and I didn't.",cash_withdrawal_not_recognised,banking,test,error,0.0
+how do VR cards work,get_disposable_virtual_card,banking,test,virtual_card_not_working,0.99
+I would appreciate it if I could get an item refunded,request_refund,banking,test,request_refund,0.99
+Do you offer multiple cards for the same account?,getting_spare_card,banking,test,card_linking,0.99
+"For physical cards, do you charge?",order_physical_card,banking,test,card_payment_fee_charged,0.99
+Do you offer Visa or Mastercard?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I am having problems transferring to a beneficiary.,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+Why would my topup not go through?,top_up_failed,banking,test,top_up_limits,0.99
+"This company isn't good, I would like to delete my account.",terminate_account,banking,test,terminate_account,0.99
+How long does the cash withdrawal take to pend?,pending_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Can i deposit my salary to this account?,receiving_money,banking,test,transfer_into_account,0.99
+What is the best way to exchange currency between USD and GBP using your app?,exchange_via_app,banking,test,exchange_rate,0.99
+What is the tracking number for my card that was mailed?,card_arrival,banking,test,card_arrival,0.99
+There is a payment that is not mine.,card_payment_not_recognised,banking,test,card_not_working,0.99
+Delete this account!,terminate_account,banking,test,terminate_account,0.99
+I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?,cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+"I don't want the item, I bought it on accident, can I get a refund?",request_refund,banking,test,request_refund,0.99
+"When I travel, what will it cost to switch for my currency?",exchange_charge,banking,test,exchange_rate,0.99
+I want to go back on what I did this morning,cancel_transfer,banking,test,order_physical_card,0.99
+What happened to the cash that I tried to deposit into my account? It's gone!,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+Can I get paid in another currency?,receiving_money,banking,test,exchange_rate,0.99
+how long does it take to post atm with drawl,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+When will my card arrive?,card_delivery_estimate,banking,test,card_arrival,0.99
+Where can I get a second card?,getting_spare_card,banking,test,getting_spare_card,0.99
+I would like to link my card. How do I do it?,card_linking,banking,test,card_linking,1.0
+How long to I have to wait for a transfer to reach my account?,transfer_timing,banking,test,transfer_timing,0.99
+"Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please?",top_up_failed,banking,test,top_up_failed,0.99
+I am having trouble verifying my identity.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Does it cost extra to exchange currencies?,exchange_charge,banking,test,exchange_rate,0.99
+What age do my kids need to be to use your service?,age_limit,banking,test,age_limit,0.99
+my phone was taken! can you place cancel my account so no one uses it,lost_or_stolen_phone,banking,test,terminated_account_request,0.99
+I need you to cancel a transfer that I made.  It is the wrong account number and the app won't let me stop the transaction.  Please stop it!,cancel_transfer,banking,test,error,0.0
+How to I transfer my funds into my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+I cannot make transactions with my virtual card.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+What are the limits for disposable virtual cards?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I am having issues with identity verification,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+"This company is bad, please delete my account.",terminate_account,banking,test,terminate_account,0.99
+What is the minimum age to open an account?,age_limit,banking,test,age_limit,0.99
+My disposable virtual card doesn't seem to work,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Is there anywhere my card will not be accepted?,card_acceptance,banking,test,card_acceptance,0.99
+What do I need to do to change the address on my account?,edit_personal_details,banking,test,edit_personal_details,0.99
+What do I do for the identity check?,verify_my_identity,banking,test,verify_my_identity,0.99
+My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+Why am I unable to take money from my card but the statement says the transaction is still pending?,pending_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Cancel my last transfer,cancel_transfer,banking,test,cancel_transfer,0.99
+I was wondering if there were any discounts offered for frequent currency exchanges?,exchange_charge,banking,test,exchange_rate,0.99
+I have not received the amount of cash i was supposed to.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+"I recently made a payment, and it is showing up in my account as ""pending"". What does that mean?",pending_card_payment,banking,test,transfer_not_received_by_recipient,0.95
+I sent money.  They haven't received it.,transfer_not_received_by_recipient,banking,test,unable_to_verify_identity,0.99
+Can I used my card even if my phone has been stolen?,lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+"There is an incoming payment into my account, but it is deactivated. Will they still be processed?",fiat_currency_support,banking,test,pending_transfer,0.99
+Is there a trick to get the disposable virtual card to work?,virtual_card_not_working,banking,test,get_disposable_virtual_card,0.99
+I tried to make a transfer and it was declined. Why?,declined_transfer,banking,test,declined_transfer,0.99
+I made a mistake and need to cancel a transaction,cancel_transfer,banking,test,cancel_transfer,0.99
+Can I resent my passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+"I'm not sure why my card payment was cancelled, can you find out why?",reverted_card_payment?,banking,test,unable_to_verify_identity,0.95
+"I tried to make a transfer, but it was declined. Can you tell me why?",declined_transfer,banking,test,declined_transfer,0.99
+How do you fix  my card payment?,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How do I deposit my paycheck to this account?,receiving_money,banking,test,transfer_into_account,0.99
+How can I check to see if my top-up worked?,top_up_failed,banking,test,top_up_limits,0.99
+How long does it take to get my card? Can I choose when to receive it?,card_delivery_estimate,banking,test,card_arrival,0.99
+How to change my address.,edit_personal_details,banking,test,edit_personal_details,0.99
+Why won't my card show up on the app?,card_linking,banking,test,card_not_working,0.99
+Why was the exchange rate wrong when I got cash,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+What are the rules for transferring to a beneficiary?,beneficiary_not_allowed,banking,test,transfer_into_account,0.99
+"I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on?",declined_card_payment,banking,test,declined_card_payment,0.99
+Why do I have to verify the top-up that I started?,verify_top_up,banking,test,verify_top_up,0.99
+I still don't have my pin.,get_physical_card,banking,test,passcode_forgotten,0.99
+Is there a location near me that i can change my PIN?,change_pin,banking,test,change_pin,0.99
+What is the fee charged with this card payment?,card_payment_fee_charged,banking,test,card_payment_fee_charged,0.99
+How can I order virtual cards?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Why would i not be able to do a transfer to a beneficiary?,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+Do you accept other currencies besides US Dollars?,supported_cards_and_currencies,banking,test,fiat_currency_support,0.99
+Help me.  My card doesn't work.,card_not_working,banking,test,card_not_working,0.99
+I would like to reactivate my card.,card_linking,banking,test,activate_my_card,0.99
+"When I made a transfer, there was a fee.  Why?",transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+How can I transfer funds from my bank to my top up account?,transfer_into_account,banking,test,transfer_into_account,0.99
+I can't verify my ID.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+Can I use this to receive my salary?,receiving_money,banking,test,get_receiving_money,0.99
+"It appears my card expires next month, can I order a new one?",card_about_to_expire,banking,test,card_about_to_expire,0.99
+"Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue.",declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+So I just put my top-up into the card and it hasn't changed.,pending_top_up,banking,test,top_up_limits,0.99
+I need to update my info.,edit_personal_details,banking,test,edit_personal_details,0.99
+Do you guys accept mastercard or visa?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I received my card but not my PIN.,get_physical_card,banking,test,change_pin,0.99
+What age do I have to be?,age_limit,banking,test,age_limit,0.99
+I would like to receive a few more physical cards.,getting_spare_card,banking,test,order_physical_card,0.99
+Can you tell me the foreign exchange rate?,exchange_rate,banking,test,exchange_rate,1.0
+Where do you deliver cards by mail?,order_physical_card,banking,test,order_physical_card,0.99
+I relocated and need to change my personal details.,edit_personal_details,banking,test,edit_personal_details,0.99
+What's the U.S. Delivery time?,card_delivery_estimate,banking,test,order_physical_card,0.99
+Besides USD what other currencies can I have?,fiat_currency_support,banking,test,supported_cards_and_currencies,0.99
+I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+"my daughter needs a card, how do i add her?",getting_spare_card,banking,test,order_physical_card,0.99
+"i was supposed to get a refund but my balance hasn't changed, why not?",Refund_not_showing_up,banking,test,request_refund,0.99
+Can I use American Express to add money into my account?,supported_cards_and_currencies,banking,test,unsupported_cards_and_currencies,0.99
+Is it normal to have to wait over a week for my new card?,card_arrival,banking,test,transfer_timing,0.99
+How long does it take for a money transfer to show?,pending_transfer,banking,test,transfer_timing,0.99
+Tell me which cards and what currency is supported.,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,1.0
+I am travelling for two more weeks but really need to change my PIN asap. What do I do?,change_pin,banking,test,change_pin,0.99
+Why does top-up need verifying?,verify_top_up,banking,test,why_verify_identity,0.99
+When should I receive my virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Help me transfer money to my credit card.,topping_up_by_card,banking,test,transfer_into_account,0.99
+Where's the verification code for the top-up card?,verify_top_up,banking,test,get_top_up_verification_code,0.99
+I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?,failed_transfer,banking,test,error,0.0
+I would like to know why my purchases from this morning are still pending.,pending_card_payment,banking,test,pending_transfer,0.99
+Status of the card I ordered.,card_arrival,banking,test,order_physical_card,0.99
+"I need to order a  new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.",card_about_to_expire,banking,test,order_physical_card,0.99
+Which ATM's will accept my card?,atm_support,banking,test,atm_support,0.99
+My PIN is not working and I need assistance.,pin_blocked,banking,test,passcode_forgotten,0.99
+I requested a refund from a merchant days ago but I do not see it in my account.,Refund_not_showing_up,banking,test,Refund_not_showing_up,0.99
+How long does a card delivery take?,card_arrival,banking,test,card_delivery_estimate,0.99
+Why am I required to do an identity check?,why_verify_identity,banking,test,why_verify_identity,0.99
+What are the charges for receiving money?,top_up_by_bank_transfer_charge,banking,test,receiving_money,0.99
+"I got my American Express in Apple Pay, why is top up not working?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+I am waiting for a payment to go through.,pending_card_payment,banking,test,waiting_for_payment,0.99
+I tried activating my bill of fare and it didn't workplace,activate_my_card,banking,test,card_payment_wrong_exchange_rate,0.99
+I don't have my access code for the app.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Where do I find the exchange rate?,exchange_charge,banking,test,exchange_rate,1.0
+I think my card is broken,card_not_working,banking,test,card_not_working,0.99
+What countries are you currently in?,country_support,banking,test,country_support,1.0
+My transfer didn't go through.,failed_transfer,banking,test,failed_transfer,0.99
+Can you please check why I am having this extra fee on my statement.,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+How do i get my salary in the account?,receiving_money,banking,test,transfer_into_account,0.99
+Is it possible to get a Visa here?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I'd like to make a new PIN selection.,change_pin,banking,test,change_pin,0.99
+I didn't make this direct debit transaction,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I would like to see the source of my money.,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I cannot seem to find my PIN. Where is it?,get_physical_card,banking,test,passcode_forgotten,0.99
+How can i get multiple disposble cards.,disposable_card_limits,banking,test,get_disposable_virtual_card,0.99
+Is it possible to make several disposable cards in a day?,disposable_card_limits,banking,test,get_disposable_virtual_card,0.99
+I have paid money into my account but it doesn't show.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+Will you reinstate my PIN?,pin_blocked,banking,test,passcode_forgotten,0.99
+The contactless I have won't work.,contactless_not_working,banking,test,contactless_not_working,0.99
+I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier?,pending_cash_withdrawal,banking,test,error,0.0
+what are exchange rates,exchange_rate,banking,test,exchange_rate,0.99
+How can I stop fraud on my account right now?,compromised_card,banking,test,compromised_card,0.99
+How do I get the Top Up feature on my apple watch working?,apple_pay_or_google_pay,banking,test,getting_virtual_card,0.99
+"Can I still use my account, even though the identity verification has not passed yet?",why_verify_identity,banking,test,unable_to_verify_identity,0.99
+Cash I didn't get shows in my app.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+"I need to transfer money into my account, how do I go about doing this?",transfer_into_account,banking,test,transfer_into_account,0.99
+Are there fees for top ups?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+Why couldn't I complete a transfer?,failed_transfer,banking,test,unable_to_verify_identity,0.99
+"I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?",transfer_into_account,banking,test,transfer_via_app,0.99
+I need to update my personal details,edit_personal_details,banking,test,edit_personal_details,1.0
+"My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help.",lost_or_stolen_phone,banking,test,lost_or_stolen_card,0.99
+What's the minimum age for opening an account?,age_limit,banking,test,age_limit,0.99
+The app said I withdrew cash at an ATM and I didn't,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I need to know the cost and when I will receive a new card to replace an old one.,card_about_to_expire,banking,test,exchange_rate,0.99
+"I want to add money but don't know what currencies you accept, can you tell me?",supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+Does Apple Pay give the option to top up?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+Do you support all fiat currencies?,fiat_currency_support,banking,test,fiat_currency_support,1.0
+I lost my phone and would like to freeze my accounts.,lost_or_stolen_phone,banking,test,lost_or_stolen_phone,0.99
+I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.,declined_transfer,banking,test,unable_to_verify_identity,0.99
+"I couldn't use my contactless this morning, it wasn't accepted.",contactless_not_working,banking,test,contactless_not_working,0.99
+What are the benefits to verifying the top-up?,verify_top_up,banking,test,verify_top_up,0.99
+Is the PIN delivered separately?,get_physical_card,banking,test,card_delivery_estimate,0.99
+Is there a way to obtain a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+How old do we have to be?,age_limit,banking,test,age_limit,0.99
+Are there any limits on where I can use my card?,card_acceptance,banking,test,card_linking,0.99
+Why did I have to pay extra because I paid with card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+Paying in card resulted in a fee,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+It is impossible to verify my identity,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+how come i can't find anywhere to load using cash,top_up_by_cash_or_cheque,banking,test,cash_withdrawal_not_recognised,0.99
+What happened to my top-up?,top_up_reverted,banking,test,top_up_failed,0.99
+What is the reason that my card payment was cancelled?,reverted_card_payment?,banking,test,declined_card_payment,0.99
+Help me reset the passcode.,passcode_forgotten,banking,test,change_pin,0.99
+How long does it take for a transfer?,transfer_timing,banking,test,transfer_timing,0.99
+What is the current exchange rate for me?,exchange_rate,banking,test,exchange_rate,1.0
+I'd like to know why my top-up was canceled please.,top_up_reverted,banking,test,top_up_failed,0.99
+How do I freeze my card using the app?,compromised_card,banking,test,activate_my_card,0.99
+There is a fraudulent charge on my statement.,card_payment_not_recognised,banking,test,extra_charge_on_statement,0.99
+Can I reactivate a card I thought I lost?,card_linking,banking,test,lost_or_stolen_card,0.99
+I transferred some money but the recipient is having trouble withdrawing.,transfer_not_received_by_recipient,banking,test,unable_to_verify_identity,0.99
+"I bought something, but the exchange rate looks wrong.",card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+At which ATMs can I use this card?,atm_support,banking,test,card_acceptance,0.99
+What kind of ATM's can I use?,atm_support,banking,test,atm_support,0.99
+do I need to verify my identity every time I log into my account?,why_verify_identity,banking,test,why_verify_identity,0.99
+What type of deposits do you accept into my account?,top_up_by_cash_or_cheque,banking,test,cash_withdrawal,0.99
+My card payment was cancelled.,reverted_card_payment?,banking,test,card_payment_wrong_exchange_rate,0.99
+Should I expect to be charged for topping up by transfer?,top_up_by_bank_transfer_charge,banking,test,topping_up_by_card_charge,0.99
+"If I started the Bank transfer from Europe, how long will the process take to complete?",transfer_timing,banking,test,transfer_timing,0.99
+Do all ATMs take this card?,atm_support,banking,test,card_acceptance,0.99
+Do you charge for physical cards,order_physical_card,banking,test,order_physical_card,0.99
+I got my new card but I am not sure if it need s activated and how?,activate_my_card,banking,test,activate_my_card,0.99
+I had made a transfer but its still pending.,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+My card isn't working anymore.,card_not_working,banking,test,card_not_working,0.99
+Some of my card payments look different than where I purchased products from. Why is that?,card_payment_not_recognised,banking,test,exchange_rate,0.99
+How do I transfer money using a credit card?,topping_up_by_card,banking,test,transfer_into_account,0.99
+Has my top up been reverted?,top_up_reverted,banking,test,top_up_reverted,1.0
+I bought this item and was charged the wrong amount can I get a refund?,request_refund,banking,test,request_refund,0.99
+Is there a fee for extra cards?,getting_spare_card,banking,test,extra_charge_on_statement,0.99
+How do I show this stupid system that this is really my identity?,unable_to_verify_identity,banking,test,verify_my_identity,0.99
+What are the rules to where I can use my card?,card_acceptance,banking,test,card_acceptance,0.99
+The balance on my account wasn't updated after I made a depost.,balance_not_updated_after_cheque_or_cash_deposit,banking,test,balance_not_updated_after_cheque_or_cash_deposit,0.99
+Why can't I see a recent refund in my statement?,Refund_not_showing_up,banking,test,request_refund,0.99
+I forgot my code to get into the app.,passcode_forgotten,banking,test,passcode_forgotten,0.99
+I have tried to use my card several times and it does not work.,card_not_working,banking,test,card_not_working,0.99
+Will I be charged a fee for exchanging foreign currencies?,exchange_charge,banking,test,exchange_charge,0.99
+can I transfer my salary if it's in a different currency?,receiving_money,banking,test,exchange_rate,0.99
+There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?,cash_withdrawal_not_recognised,banking,test,lost_or_stolen_card,0.99
+Payment i did not do,card_payment_not_recognised,banking,test,card_payment_not_recognised,0.99
+Can I exchange currencies with my account?,exchange_via_app,banking,test,exchange_rate,0.99
+Are my friends able to add funds to my account?,topping_up_by_card,banking,test,top_up_limits,0.99
+My transfer did not seem to work.,failed_transfer,banking,test,transfer_not_received_by_recipient,0.99
+Help! Someone stole my card!,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Why did I need to verfiy my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+I requested a refund from a store but it hasn't arrived.,Refund_not_showing_up,banking,test,request_refund,0.99
+Can I send a cheque to do my top ups?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Which outlets accept my card?,card_acceptance,banking,test,card_acceptance,0.99
+"I noticed an extra $1 charge on my statement, can you tell me why that is?",extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+My bank transfer is still not showing up in my account.,balance_not_updated_after_bank_transfer,banking,test,failed_transfer,0.99
+"I made a bank transfer a couple of hours ago from my UK account.  It hasn't appeared, can you check to make sure it went through?",balance_not_updated_after_bank_transfer,banking,test,unable_to_verify_identity,0.99
+Can you help me get rid of my account?,terminate_account,banking,test,terminate_account,0.99
+I purchased an item and the exchange rate I was given was incorrect.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?,declined_cash_withdrawal,banking,test,card_not_working,0.99
+I'd like more information about choosing a Visa or Mastercard.,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.,wrong_exchange_rate_for_cash_withdrawal,banking,test,error,0.0
+can you tell me why my transfer failed?,failed_transfer,banking,test,failed_transfer,0.99
+Can I verify a top up?,verify_top_up,banking,test,verify_top_up,0.99
+I need a new card since my old one is about to expire.,card_about_to_expire,banking,test,activate_my_card,0.99
+Where is my PIN number located?,get_physical_card,banking,test,passcode_forgotten,0.99
+"The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.",transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+What do I do if the ATM ate my card?,card_swallowed,banking,test,card_not_working,0.99
+How long does it take for a transfer to get to a recipient?,transfer_not_received_by_recipient,banking,test,transfer_timing,0.99
+How do I know when my card will arrive?,card_arrival,banking,test,card_arrival,0.99
+The transfer I did hasn't arrived,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.99
+Does it cost money for currency exchange services?,exchange_charge,banking,test,exchange_rate,0.99
+"Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.",reverted_card_payment?,banking,test,declined_cash_withdrawal,0.99
+How can I cancel a transfer?,cancel_transfer,banking,test,cancel_transfer,0.99
+how secure is a disposable virtual card,get_disposable_virtual_card,banking,test,disposable_card_limits,0.99
+"Would I be able to get another card for my account, so I could give one to my daughter?",getting_spare_card,banking,test,error,0.0
+What currencies is an exchange rate calculated in?,exchange_rate,banking,test,supported_cards_and_currencies,0.99
+I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+is apple pay costly?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+how long til my cash out goes through?,pending_cash_withdrawal,banking,test,transfer_timing,0.99
+What is the procedure for getting another card?,getting_spare_card,banking,test,getting_spare_card,0.99
+Will I get charged for topping off my card?,top_up_by_card_charge,banking,test,topping_up_limits,0.99
+What do I do if my virtual card won't work.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+How do I use contactless payments?,contactless_not_working,banking,test,contactless_not_working,0.99
+I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice?,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending.,pending_top_up,banking,test,top_up_limits,0.99
+How much can I top-up to my card at a time?,top_up_limits,banking,test,top_up_limits,0.99
+Tell me why my virtual disposable card won't work.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+This company sucks! Can you delete my account?,terminate_account,banking,test,terminate_account,0.99
+Is there an age minimum?,age_limit,banking,test,age_limit,0.99
+"My card is still pending, I've been waiting a while.",pending_card_payment,banking,test,pending_transfer,0.99
+"I'm going to be away for awhile, can I have it add money automatically in certain intervals?",automatic_top_up,banking,test,automatic_top_up,0.99
+How can I check the source for my funds?,verify_source_of_funds,banking,test,verify_source_of_funds,0.99
+I tried to make a transfer but it failed,failed_transfer,banking,test,failed_transfer,0.99
+Is GBP a supported currency?,receiving_money,banking,test,fiat_currency_support,0.99
+My transfer has been declined and I know it should have went through.,declined_transfer,banking,test,declined_transfer,0.99
+Why was the exchange rate incorrect for an item I recently bought?,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+A cash withdrawal is showing up that I didn't do.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+"Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.",pending_cash_withdrawal,banking,test,error,0.0
+"Please help in finding my card PIN, thank you!",get_physical_card,banking,test,passcode_forgotten,0.99
+About this card PIN?,get_physical_card,banking,test,change_pin,0.99
+i need my card quick,card_delivery_estimate,banking,test,activate_my_card,0.99
+I believe my card payment exchange rate is incorrect.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I had a transfer blocked,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+This Direct Debit payment may not be right.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+How do I find out why my card won't work?,card_not_working,banking,test,card_not_working,0.99
+Can I use my American Express stored in Apple Pay to top up?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+"I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need?",transfer_into_account,banking,test,transfer_into_account,0.99
+"Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at ""pending"" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?",pending_top_up,banking,test,transfer_not_received_by_recipient,0.99
+My disposable virtual card is not working,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Why does my statement have these extra charges?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Can I use my card everywhere?,card_acceptance,banking,test,card_acceptance,0.99
+The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!,cancel_transfer,banking,test,cancel_transfer,0.99
+Whats the delivery time to the United States?,card_delivery_estimate,banking,test,card_delivery_estimate,0.99
+Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+There is a fee on my account. Why?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+How do I retrieve my passcode?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+"I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?",direct_debit_payment_not_recognised,banking,test,declined_card_payment,0.99
+How do I use the app if I don't have my phone with me?,lost_or_stolen_phone,banking,test,unable_to_verify_identity,0.99
+Is there a reason my top up hasn't gone through,pending_top_up,banking,test,top_up_failed,0.99
+"How can I fix my card, it got declined twice.",declined_transfer,banking,test,card_not_working,0.99
+i live in the US can i still get a card?,country_support,banking,test,country_support,0.99
+"Since my pin is blocked, would you help me unblock it?",pin_blocked,banking,test,pin_blocked,0.99
+"Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+What happens if the ATM doesn't give me back my card?,card_swallowed,banking,test,lost_or_stolen_card,0.99
+What are the steps I need to take to verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+How many times can I use a disposable card?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?,direct_debit_payment_not_recognised,banking,test,error,0.0
+Help!  I can't find my card.,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+Where can I use this card at an ATM?,atm_support,banking,test,atm_support,0.99
+Which country's currency do you support?,fiat_currency_support,banking,test,country_support,1.0
+I want one of those virtual cards!,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Can I open a bank account for my newborn baby?,age_limit,banking,test,order_physical_card,0.99
+Am I able to choose my card?,visa_or_mastercard,banking,test,card_linking,0.99
+Do I need any kind of documentation for the identity check?,verify_my_identity,banking,test,why_verify_identity,0.99
+Payments from my disposable virtual card don't work,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+As for limits are top ups included?,top_up_limits,banking,test,top_up_limits,0.99
+I'm having trouble verifying my ID.,unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+which kind of documentation do I need for identity check?,verify_my_identity,banking,test,verify_identity,0.99
+Why was I declined at the ATM today when I was trying to make a withdraw?,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+Would I be able to get a refund for something I bought?,request_refund,banking,test,request_refund,0.99
+I have a direct debit charge that I do not recognize,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+What is maximum top up?,top_up_limits,banking,test,top_up_limits,0.99
+I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.,pending_transfer,banking,test,transfer_not_received_by_recipient,0.99
+What options do I have for holding currencies?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+My account has a weird withdrawal.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I am still waiting for a transaction to be completed,transfer_not_received_by_recipient,banking,test,pending_transfer,0.99
+I can't get money out of the ATM,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+They declined my card payment.,declined_card_payment,banking,test,declined_card_payment,0.99
+What do I do when my card is about to expire?,card_about_to_expire,banking,test,card_about_to_expire,0.99
+There is more than one of the same transaction on my account.,transaction_charged_twice,banking,test,duplicate_transaction,0.99
+Is there any way to verify who I am?,verify_my_identity,banking,test,verify_identity,0.99
+Why do you need code verification for my top up?,verify_top_up,banking,test,verify_top_up,0.99
+What are the steps to getting a virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+"Where can I find the ""auto-top"" feature?",automatic_top_up,banking,test,automatic_top_up,0.99
+Can I set up an automatic top-up for travel.,automatic_top_up,banking,test,automatic_top_up,0.99
+How do I troubleshoot Google pay top up?,apple_pay_or_google_pay,banking,test,exchange_via_app,0.99
+Will there be any charges for money received?,top_up_by_bank_transfer_charge,banking,test,cash_withdrawal_charge,0.99
+I have forgotten my passcode to access my app,passcode_forgotten,banking,test,passcode_forgotten,0.99
+My card appears to be broken how can I fix it?,card_not_working,banking,test,card_not_working,0.99
+What do I do to get a disposable virtual card?,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,1.0
+I found a charge for a direct debit that was not made by me.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+"I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?",declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+Can you help me reset my password?,passcode_forgotten,banking,test,passcode_forgotten,0.99
+Can I purchase extra non-virtual cards?,getting_spare_card,banking,test,order_physical_card,0.99
+I think the atm ate my card.,card_swallowed,banking,test,card_swallowed,0.99
+How long will it take to get to me?,card_delivery_estimate,banking,test,contactless_not_working,0.97
+what is the virtual card,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Can you help me find top up by cash deposit?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+I need my card now!,card_delivery_estimate,banking,test,card_not_working,0.99
+I did not get the right amount of money when I used a different country's currency.,wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How long should I expect for the card to arrive?,card_delivery_estimate,banking,test,card_arrival,1.0
+I bought some stuff this morning but the payment shows as pending,pending_card_payment,banking,test,pending_transfer,0.99
+What do I need to do to activate my new card?,activate_my_card,banking,test,activate_my_card,0.99
+How do I top up? Can I use my apple watch?,apple_pay_or_google_pay,banking,test,get_disposable_virtual_card,0.99
+How long should my new card take to arrive?,card_arrival,banking,test,card_arrival,0.99
+"If I want to top up, can I use Apple Pay?",apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+What kind of fiat currency can I used for holding and exchange?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+I'm not sure why my top up request was denied,top_up_failed,banking,test,top_up_failed,0.99
+How many disposable virtual cards can I have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+How can I activate my card>,activate_my_card,banking,test,activate_my_card,0.99
+Can you unblock my pin after too many wrong pin attempts?,pin_blocked,banking,test,passcode_forgotten,0.99
+How do I activate a card I received?,activate_my_card,banking,test,activate_my_card,0.99
+Can I change to another currency?,exchange_via_app,banking,test,error,0.0
+"I tried verifying my ID, but it won't let me.",unable_to_verify_identity,banking,test,unable_to_verify_identity,0.99
+I just have one other card from the US. Is that okay?,supported_cards_and_currencies,banking,test,country_support,0.99
+Are there any sort of fees involved for top of transfers?,top_up_by_bank_transfer_charge,banking,test,extra_charge_on_statement,0.99
+The card I've got seems to be broken.,card_not_working,banking,test,card_not_working,0.99
+I attempted to get cash but was declined.,declined_cash_withdrawal,banking,test,declined_cash_withdrawal,0.99
+I don't think my top up is working correctly,top_up_failed,banking,test,top_up_limits,0.99
+"I might need AUD instead of GBP, how to change?",exchange_via_app,banking,test,exchange_rate,0.99
+Help me find my card pin!,get_physical_card,banking,test,passcode_forgotten,0.99
+Can I top up by cheque?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,1.0
+Will you handle EUR?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+Can I cancel my transaction?,cancel_transfer,banking,test,cancel_transfer,0.99
+"I have a disposable virtual card here, so would you tell me what to do with it?",get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+I tried to use my card to top up but all of the money has disappeared.,topping_up_by_card,banking,test,top_up_failed,0.99
+Can I have a card after my first one?,getting_spare_card,banking,test,getting_virtual_card,0.99
+Can you tell me if my top-up has been cancelled?,top_up_reverted,banking,test,top_up_failed,0.99
+I received my salary in GBP. How do I change this to my currency?,receiving_money,banking,test,exchange_rate,0.99
+How long can I expect a transfer to pend for?,pending_transfer,banking,test,transfer_timing,0.99
+Why was my top-up unsuccessful?,top_up_failed,banking,test,top_up_failed,0.99
+why did the app refuse to make an approved payment,reverted_card_payment?,banking,test,unable_to_verify_identity,0.99
+How do I make more than one disposable card in a day?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+I lost my wallet today with all my credit cards. Will you please block the card and send a replacement?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+I was getting cash and can't get my card back.,card_swallowed,banking,test,cash_withdrawal_not_recognised,0.99
+What are the top-up fees?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+My refund doesn't seem to be showing on my statement.,Refund_not_showing_up,banking,test,request_refund,0.99
+How long until my transfer will be available to me,balance_not_updated_after_bank_transfer,banking,test,transfer_timing,0.99
+My virtual card won't work.,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+What countries are supported?,country_support,banking,test,country_support,0.99
+I didn't get the right amount at the ATM.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+There is a transaction for $1 and I don't know why it was charged.,extra_charge_on_statement,banking,test,wrong_amount_of_cash_received,0.99
+What extra charges are there?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+I didn't receive all the cash I asked for,wrong_amount_of_cash_received,banking,test,declined_cash_withdrawal,0.99
+Why is there an extra dollar charged to my account?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+"I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?",declined_transfer,banking,test,card_payment_wrong_exchange_rate,0.99
+Can I get a real card?,order_physical_card,banking,test,get_physical_card,0.99
+How much does it cost to get a new card?  Mine is almost expired.  How fast does it come?,card_about_to_expire,banking,test,order_physical_card,0.95
+Will I be charged for a SEPA transfer?,top_up_by_bank_transfer_charge,banking,test,transfer_fee_charged,0.99
+can i get a description of how to use a disposable virtual card,get_disposable_virtual_card,banking,test,get_disposable_virtual_card,0.99
+How do I interconvert between AUD and GBP?,exchange_via_app,banking,test,exchange_rate,0.99
+I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?,declined_transfer,banking,test,error,0.0
+Do you offer a discount on multiple currency exchanges?,exchange_charge,banking,test,exchange_rate,0.99
+How can I transfer money to my account?,transfer_into_account,banking,test,transfer_into_account,0.99
+"lost phone, can i still access account?",lost_or_stolen_phone,banking,test,contactless_not_working,0.99
+did not receive correct cash upon withdrawal,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+areas card is accpeted,card_acceptance,banking,test,card_acceptance,0.99
+"new customer and filling gas today, it's not working, the thing shows pending half an hour!",pending_top_up,banking,test, declined_cash_withdrawal,0.93
+When I try and to buy something using my card it keeps getting declined.,declined_transfer,banking,test,card_payment_wrong_exchange_rate,0.99
+"Please delete my account, this company is not working for me!",terminate_account,banking,test,terminate_account,0.99
+"Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?",lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+dont understand why transfer failed,failed_transfer,banking,test,failed_transfer,0.99
+How many virtual cards do I get?,disposable_card_limits,banking,test,getting_virtual_card,0.99
+Do you know why my contactless won't work?,contactless_not_working,banking,test,contactless_not_working,0.99
+Where can I see the refund in my account,Refund_not_showing_up,banking,test,request_refund,0.99
+My virtual card isn't working. What do I do?,virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+Is there a way to transfer funds directly from my card?,topping_up_by_card,banking,test,transfer_into_account,0.99
+"I will need to get a new card soon, how do I order?",card_about_to_expire,banking,test,order_physical_card,0.99
+I want to delete my account. I'm unhappy with the service you're providing.,terminate_account,banking,test,terminate_account,0.99
+How do I add a card to the app?,card_linking,banking,test,get_disposable_virtual_card,0.99
+The see the rate applied to my transaction was wrong at the atm.,wrong_exchange_rate_for_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Why is the exchange rate wrong when I purchase something abroad?,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.,request_refund,banking,test,request_refund,0.99
+I couldn't make a transfer to a beneficiary!,beneficiary_not_allowed,banking,test,declined_transfer,0.99
+How do I know why my card isn't working?,card_not_working,banking,test,card_not_working,0.99
+Why did the ATM machine fail to give me a cash withdrawal?,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+My address has changed. How do I report it?,edit_personal_details,banking,test,edit_personal_details,0.99
+Do you use Mastercard or Visa?,visa_or_mastercard,banking,test,visa_or_mastercard,0.99
+I have to transfer something to China as fast as I can. How long will it take to arrive in China?,transfer_timing,banking,test,transfer_timing,0.99
+Can i make transactions before identity verification is complete?,why_verify_identity,banking,test,unable_to_verify_identity,0.99
+Can you please show me where I can find the location to link my card?,card_linking,banking,test,card_linking,0.99
+Where is my refund? I have been checking my account all day.,Refund_not_showing_up,banking,test,request_refund,0.99
+I see that I have been charged multiple times for the same transaction.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+How do I unblock my PIN?,pin_blocked,banking,test,passcode_forgotten,0.99
+I am waiting for my card to arrive.,card_delivery_estimate,banking,test,card_arrival,1.0
+I can't pull my card out of the ATM. Help me.,card_swallowed,banking,test,card_not_working,0.99
+How long will it take for the transfer to reach my account?,transfer_timing,banking,test,transfer_timing,0.99
+I want to know why I have been unable to withdrawn funds.,declined_cash_withdrawal,banking,test,unable_to_verify_identity,0.99
+I made a currency exchange and think I was charged more than I should of been.,card_payment_wrong_exchange_rate,banking,test,error,0.0
+How does tranferring money into my account work?,transfer_into_account,banking,test,transfer_into_account,0.99
+What can I use my card to pay for?,card_acceptance,banking,test,card_acceptance,0.99
+I'd like to use cash to top up. How do I find that option?,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+My contactless payments have not been completed successfully.,contactless_not_working,banking,test,contactless_not_working,0.99
+I paid for something in foreign currency but noticed the exchange rate is incorrect.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Where is my deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,cash_withdrawal_not_recognised,0.99
+"I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here?",change_pin,banking,test,change_pin,0.99
+My top-up was revoked.,top_up_reverted,banking,test,top_up_reverted,0.99
+"I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on?",wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+I need to know why my credit card was declined for top up? What is the deal here and why did it not go through?,top_up_failed,banking,test,declined_card_payment,0.99
+Can I use my card anywhere I want?,card_acceptance,banking,test,card_acceptance,0.99
+I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?,declined_card_payment,banking,test,card_payment_wrong_exchange_rate,0.99
+The rate of exchange for my card payment is incorrect,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there a way to make my old card usable with the app?,card_linking,banking,test,card_not_working,0.99
+How long does a transfer take from china?,transfer_timing,banking,test,transfer_timing,0.99
+Can I have it add money automatically in certain intervals?,automatic_top_up,banking,test,automatic_top_up,0.99
+How much do I have to pay for the exchange fee?,exchange_charge,banking,test,exchange_charge,0.99
+I'm looking for the option to top up by cheque.,top_up_by_cash_or_cheque,banking,test,top_up_by_cash_or_cheque,0.99
+Do you work with all fiat currencies?,fiat_currency_support,banking,test,fiat_currency_support,0.99
+"Your service is terrible,.  Delete my account,",terminate_account,banking,test,contactless_not_working,0.99
+Why was my payment cancelled?,reverted_card_payment?,banking,test,payment_cancelled,0.99
+"I have a card payment that was declined, but why?",declined_card_payment,banking,test,declined_card_payment,0.99
+What can I do to verify my identity?,verify_my_identity,banking,test,verify_my_identity,0.99
+what is the disposable cards limit?,disposable_card_limits,banking,test,disposable_card_limits,1.0
+Is my PIN located on my account somewhere?,get_physical_card,banking,test,edit_personal_details,0.99
+From what countries can I use this product?,country_support,banking,test,country_support,0.99
+I think someone has access to my card numbers that shouldn't.,compromised_card,banking,test,card_payment_wrong_exchange_rate,0.99
+Is there a discount for frequently exchanging currencies?,exchange_charge,banking,test,exchange_rate,0.99
+I entered the wrong pin too many times and now I am blocked.  Help me unblock!,pin_blocked,banking,test,pin_blocked,0.99
+Where do you support?,country_support,banking,test,country_support,0.99
+Please explain to me the circumstances in which my card payment would be reverted?,reverted_card_payment?,banking,test,reverted_card_payment,0.99
+Can you tell me why I noticed a $1 charge on my statement?,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+Why can't I find my PIN?,get_physical_card,banking,test,passcode_forgotten,0.99
+How can I top up my account with a card?,topping_up_by_card,banking,test,top_up_by_card,0.99
+Please stop my purchase.,request_refund,banking,test,cancel_transfer,0.99
+has my top-up has been cancelled,top_up_reverted,banking,test,top_up_failed,0.99
+Why didn't my balance update after my cash or checque deposit?,balance_not_updated_after_cheque_or_cash_deposit,banking,test,error,0.0
+I need to cancel a purchase I made.,request_refund,banking,test,cancel_transfer,0.99
+The refund has not appeared in my account,Refund_not_showing_up,banking,test,Refund_not_showing_up,0.99
+Are virtual cards available to get?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Help me set up a new PIN?,change_pin,banking,test,change_pin,0.99
+Is it possible to use my credit card to transfer money?,topping_up_by_card,banking,test,transfer_into_account,0.99
+My card is being declined online. Could you tell me what might be broken or wrong with the account?,declined_transfer,banking,test,error,0.0
+Why did I have to pay more when I do it with my card?,card_payment_fee_charged,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+How many times can I use the disposable virtual card I have?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Are there any extra hidden fees for exchanging currencies?,exchange_charge,banking,test,exchange_charge,0.99
+What do you need to verify my identity?,verify_my_identity,banking,test,why_verify_identity,0.99
+Can someone assist me by explaining why my card is not working?,card_not_working,banking,test,card_not_working,0.99
+Will you be able to send the new card to China?,card_about_to_expire,banking,test,card_delivery_estimate,0.99
+What should I do if I lost my card?,lost_or_stolen_card,banking,test,lost_or_stolen_card,0.99
+How can I modify my details?,edit_personal_details,banking,test,edit_personal_details,0.99
+"Ordered awhile back, what is the ETA in the US?",card_delivery_estimate,banking,test,order_physical_card,0.99
+There is an unauthorized cash withdrawal from my account for 500£.  I definitely didn't make this withdrawal.  I need your help.,cash_withdrawal_not_recognised,banking,test,error,0.0
+Can I top up from my Apple Watch?,apple_pay_or_google_pay,banking,test,apple_pay_or_google_pay,0.99
+My transfer to beneficiary didn't go through,beneficiary_not_allowed,banking,test,transfer_not_received_by_recipient,0.99
+Can I make many disposable cards per day?,disposable_card_limits,banking,test,disposable_card_limits,0.99
+Any fee for topping up?,top_up_by_card_charge,banking,test,top_up_limits,0.99
+"For some reason, the virtual card won't work for me.",virtual_card_not_working,banking,test,virtual_card_not_working,0.99
+I wish to close my account. I do not like the service you provide.,terminate_account,banking,test,terminate_account,0.99
+What currencies are accepted for adding money?,supported_cards_and_currencies,banking,test,supported_cards_and_currencies,0.99
+I have moved.  Where can I update my details?,edit_personal_details,banking,test,edit_personal_details,0.99
+Is there a verification code for top-ups?,verify_top_up,banking,test,verify_top_up,0.99
+Where can you deliver cards?,order_physical_card,banking,test,order_physical_card,0.99
+"Please, activate my card",activate_my_card,banking,test,activate_my_card,0.99
+My withdrawal was cancelled.,declined_cash_withdrawal,banking,test,pending_cash_withdrawal,0.99
+Do you know where my card will be accepted?,card_acceptance,banking,test,card_acceptance,0.99
+There is a suspicious direct debit payment.,direct_debit_payment_not_recognised,banking,test,direct_debit_payment_not_recognised,0.99
+I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?,lost_or_stolen_card,banking,test,error,0.0
+Why were there additional charges when transferring?,transfer_fee_charged,banking,test,extra_charge_on_statement,0.99
+Where is the virtual card?,getting_virtual_card,banking,test,getting_virtual_card,0.99
+Why is my ATM cash withdrawal showing up as a pending transaction?,pending_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+The rate for a currency exchange was wrong when I bought something.,card_payment_wrong_exchange_rate,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+Is there supposed to be a fee for the transfer I made?,transfer_fee_charged,banking,test,transfer_fee_charged,0.99
+Send my card as soon as you are able to.,card_delivery_estimate,banking,test,order_physical_card,0.99
+Do I have to verify my identity?,why_verify_identity,banking,test,why_verify_identity,0.99
+I want this amount reversed out of my account.,request_refund,banking,test,request_refund,0.99
+Can I be given a new passcode?,passcode_forgotten,banking,test,change_pin,0.99
+Do you ship cards to where I live?,order_physical_card,banking,test,card_delivery_estimate,0.99
+"I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people.",request_refund,banking,test,request_refund,0.99
+I was double charged,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+Why was I overcharged a pound!?,extra_charge_on_statement,banking,test,wrong_amount_of_cash_received,0.99
+I want a refund for my purchase,request_refund,banking,test,request_refund,0.99
+How do I know which ATMs will accept this card?,atm_support,banking,test,card_acceptance,0.99
+Any hidden fees associated with the international card if money is added?,top_up_by_card_charge,banking,test,exchange_charge,0.99
+What does it mean by pending payment?,pending_card_payment,banking,test,transfer_timing,0.99
+Can I still use the app if I switched phones?,lost_or_stolen_phone,banking,test,unable_to_verify_identity,0.99
+WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?,card_swallowed,banking,test,error,0.0
+Could I open an account for my children?,age_limit,banking,test,order_physical_card,0.99
+How much does it cost in fees to use your card?,order_physical_card,banking,test,extra_charge_on_statement,0.99
+My card was confiscated by an ATM. How do I get my card back?,card_swallowed,banking,test,lost_or_stolen_card,0.99
+I don't think my card payment exchange rate is correct.,card_payment_wrong_exchange_rate,banking,test,card_payment_wrong_exchange_rate,0.99
+"I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more",wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+Why was I charged an extra fee when using a card?,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
+The card got declined twice when I tried to use it to buy something online yesterday.,declined_transfer,banking,test,declined_card_payment,0.99
+Why can't I see the top-up amount I just added to my account?,topping_up_by_card,banking,test,unable_to_verify_identity,0.99
+Does it cost to exchange currencies with this card?,exchange_charge,banking,test,exchange_rate,0.99
+How long does it take for a refund?,Refund_not_showing_up,banking,test,request_refund,0.99
+Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.,declined_cash_withdrawal,banking,test,cash_withdrawal_not_recognised,0.99
+Why isn't the transfer on my account showing up?,balance_not_updated_after_bank_transfer,banking,test,transfer_not_received_by_recipient,0.99
+"I see random purchases to my account, was it hacked?",compromised_card,banking,test,declined_cash_withdrawal,0.98
+I can not find my card pin.,get_physical_card,banking,test,passcode_forgotten,0.99
+"I do not remember the code, what should I do?",passcode_forgotten,banking,test,edit_personal_details,0.99
+I got a extra €1 fee in my statement,extra_charge_on_statement,banking,test,extra_charge_on_statement,0.99
+There is a cash withdrawal transaction that I am unsure of.,cash_withdrawal_not_recognised,banking,test,cash_withdrawal_not_recognised,0.99
+I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received.,wrong_amount_of_cash_received,banking,test,cash_withdrawal_not_recognised,0.99
+How long will it take to activate my new card?,activate_my_card,banking,test,activate_my_card,0.99
+Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.,transaction_charged_twice,banking,test,declined_card_payment,0.99
+How many days does a transfer from the US take?,transfer_timing,banking,test,transfer_timing,0.99
+I sent some money and the receiver can't access it.,transfer_not_received_by_recipient,banking,test,unable_to_verify_identity,0.99
+Where do I order my card?,order_physical_card,banking,test,order_physical_card,0.99
+My card has been charged two separate times for a single transaction.,transaction_charged_twice,banking,test,transaction_charged_twice,0.99
+"I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now?",pending_transfer,banking,test,failed_transfer,0.99
+I would like to know how I can verify my Identity.,verify_my_identity,banking,test,verify_my_identity,0.99
+"In receiving cash, the wrong exchange rate was used for my transaction.",wrong_exchange_rate_for_cash_withdrawal,banking,test,wrong_exchange_rate_for_cash_withdrawal,0.99
+I cannot locate the verification code for my top-up card. Please help me.,verify_top_up,banking,test,top_up_failed,0.99
+If I make a top-up are there charges applied?,top_up_by_bank_transfer_charge,banking,test,top_up_limits,0.99
+What is the minimum age?,age_limit,banking,test,age_limit,0.99
+Is there a reason why my transaction is taking so long?,transfer_not_received_by_recipient,banking,test,transfer_not_received_by_recipient,0.88
+im not sure what this charge is for,card_payment_fee_charged,banking,test,extra_charge_on_statement,0.99
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diff --git a/predictions-zeroshot/round1/stackoverflow/results_llama3.2_0_10000.pkl b/predictions-zeroshot/round1/stackoverflow/results_llama3.2_0_10000.pkl
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diff --git a/predictions-zeroshot/round1/stackoverflow/results_llama3.2_10000_19999.pkl b/predictions-zeroshot/round1/stackoverflow/results_llama3.2_10000_19999.pkl
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diff --git a/predictions-zeroshot/round2-force_oos/results_llama3.2_banking_0_13082.pkl b/predictions-zeroshot/round2-force_oos/results_llama3.2_banking_0_13082.pkl
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diff --git a/predictions-zeroshot/round3-pydantic/results_llama3.2_banking_0_13082.pkl b/predictions-zeroshot/round3-pydantic/results_llama3.2_banking_0_13082.pkl
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