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<?php
session_start();
header('Content-Type: application/json');
// Check if user is logged in
if (!isset($_SESSION['logged_in']) || $_SESSION['logged_in'] !== true) {
http_response_code(401);
echo json_encode(['success' => false, 'message' => 'Unauthorized']);
exit;
}
// Include database and classes
include_once '../../db.php';
include_once '../models/User.php';
include_once '../models/SupportTicket.php';
// Define TicketHandler class properly
class TicketHandler {
public static function notifyCustomerCare($ticket_number, $data) {
// Build message
$message = "New Support Ticket Created:\n";
$message .= "Ticket Number: $ticket_number\n";
$message .= "Issue Type: " . $data['issue_type'] . "\n";
$message .= "Subject: " . $data['subject'] . "\n";
$message .= "Priority: " . $data['priority'] . "\n";
// Example: Send email notification
$to = "customercare@jmotors.com";
$subject = "New Support Ticket: $ticket_number";
$headers = "From: support@jmotors.com\r\n";
@mail($to, $subject, $message, $headers);
// Optional: Add WhatsApp, Slack, or API integration here
}
}
// Get POST data
$data = json_decode(file_get_contents('php://input'), true);
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
try {
// Validate required fields
$required = ['issue_type', 'subject', 'description', 'priority'];
foreach ($required as $field) {
if (empty($data[$field])) {
throw new Exception("Missing required field: $field");
}
}
// Initialize database connection
$database = new Database();
$db = $database->getConnection();
// Sync user data
$user = new User($db);
$user_id = $user->syncUser(
$_SESSION['username'],
$_SESSION['email'],
$_SESSION['tier'],
$_SESSION['package']
);
if (!$user_id) {
throw new Exception("Failed to sync user data");
}
// Handle file uploads
$attachments = [];
if (!empty($_FILES['attachments'])) {
$upload_dir = '../uploads/support/';
if (!is_dir($upload_dir)) {
mkdir($upload_dir, 0755, true);
}
foreach ($_FILES['attachments']['tmp_name'] as $key => $tmp_name) {
if ($_FILES['attachments']['error'][$key] === UPLOAD_ERR_OK) {
$file_name = time() . '_' . basename($_FILES['attachments']['name'][$key]);
$file_path = $upload_dir . $file_name;
if (move_uploaded_file($tmp_name, $file_path)) {
$attachments[] = $file_path;
}
}
}
}
// Create support ticket
$ticket = new SupportTicket($db);
$ticket->user_id = $user_id;
$ticket->issue_type = $data['issue_type'];
$ticket->subject = $data['subject'];
$ticket->description = $data['description'];
$ticket->priority = $data['priority'];
$ticket->attachments = json_encode($attachments);
$ticket_number = $ticket->create();
if ($ticket_number) {
// ✅ Correct way to call notification
TicketHandler::notifyCustomerCare($ticket_number, $data);
echo json_encode([
'success' => true,
'message' => 'Support ticket submitted successfully',
'ticket_number' => $ticket_number
]);
} else {
throw new Exception("Failed to create support ticket");
}
} catch (Exception $e) {
http_response_code(400);
echo json_encode([
'success' => false,
'message' => $e->getMessage()
]);
}
} else {
http_response_code(405);
echo json_encode(['success' => false, 'message' => 'Method not allowed']);
}
?>
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