text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
list |
|---|---|---|
I don't want the item, I bought it on accident, can I get a refund?
| 52request_refund
|
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] |
locations to withdraw money
| 4atm_support
|
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] |
Why am I being charged twice fro a restaurant?
| 63transaction_charged_twice
|
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] |
Is a non-electronic card available as well
| 44order_physical_card
|
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] |
Do I have to pay for topping up by transfer?
| 56top_up_by_bank_transfer_charge
|
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] |
How do I enable contactless pay?
| 24contactless_not_working
|
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.
| 76wrong_exchange_rate_for_cash_withdrawal
|
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My card was taken from me
| 42lost_or_stolen_card
|
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I cannot prove my own identity.
| 68unable_to_verify_identity
|
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] |
What kind of documents do I need for the identity check?
| 69verify_my_identity
|
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] |
Why was I charged an extra fee when using a card?
| 16card_payment_fee_charged
|
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1.2939453125,
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1.6796875,
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] |
I'd like more information about choosing a Visa or Mastercard.
| 73visa_or_mastercard
|
[
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] |
My disposable virtual card will not work
| 72virtual_card_not_working
|
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] |
My phone was stolen, what do I do?
| 43lost_or_stolen_phone
|
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] |
I would like to know any restrictions for the disposable cards.
| 30disposable_card_limits
|
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] |
The app denied my topped up.
| 59top_up_failed
|
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] |
I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!
| 27declined_cash_withdrawal
|
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] |
I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.
| 35extra_charge_on_statement
|
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-0.1650390625,
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] |
Can I get my paycheck through here?
| 51receiving_money
|
[
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] |
Why wouldn't the contactless payment work when I tried to pay at the bus today?
| 24contactless_not_working
|
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] |
I would like to change my card PIN.
| 22change_pin
|
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-0.369384765625,
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1.046875
] |
Is there a fee for sending out more than one card?
| 40getting_spare_card
|
[
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] |
Why does my top up say still pending when I used my card to do it.
| 48pending_top_up
|
[
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] |
Why can't I see the top-up amount I just added to my account?
| 62topping_up_by_card
|
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] |
When I topped up, the app reverted my funds.
| 61top_up_reverted
|
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] |
How much can I top-up to my card at a time?
| 60top_up_limits
|
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] |
What is the transfer fee charge?
| 64transfer_fee_charged
|
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] |
Please help me get a virtual card.
| 41getting_virtual_card
|
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] |
Show me please how to reset my passcode.
| 45passcode_forgotten
|
[
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] |
How old does one have to be to have an account with the bank?
| 2age_limit
|
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] |
My American Express is in my Apple Pay and the top up is failing, why?
| 3apple_pay_or_google_pay
|
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0.1939697265625,
0.24560546875,
0.259521484375,
-0.490234375,
-0.457275390625,
1.953125,
-0.429443359375,
-0.150634765625,
1.8203125,
-1.2412109375,
-0.90380859375,
0.448486328125,
-0.20361328125,
-0.52685546875,
1.412109375,
1.29296875,
-0.273681640625,
0.351806640625,
-0.91064453125,
-1.1826171875
] |
Contactless isn't working for me
| 24contactless_not_working
|
[
0.31982421875,
0.51416015625,
1.2685546875,
-0.351318359375,
-0.1378173828125,
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0.36328125,
1.9541015625,
-0.98974609375,
-0.83203125,
-0.6865234375,
-1.171875
] |
Why doesn't the card payment work
| 26declined_card_payment
|
[
-1.4423828125,
0.755859375,
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1.1455078125,
-0.1324462890625,
-0.759765625,
-1.623046875,
-0.572265625
] |
To add money to my account, what currencies can I use?
| 54supported_cards_and_currencies
|
[
-0.380615234375,
0.87451171875,
1.837890625,
1.0224609375,
1.0966796875,
0.28369140625,
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-1.650390625,
1.376953125,
-0.26953125,
-1.6025390625,
-0.2459716796875
] |
Besides USD what other currencies can I have?
| 37fiat_currency_support
|
[
-0.8662109375,
0.28173828125,
1.3525390625,
1.3466796875,
0.85302734375,
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-1.259765625,
0.17138671875,
0.2357177734375,
-0.59912109375,
0.22216796875
] |
Can I exchange currencies with this app?
| 34exchange_via_app
|
[
-0.1671142578125,
0.25341796875,
2.359375,
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0.70849609375,
-0.0266571044921875,
-0.03179931640625
] |
I think something went wrong with my card delivery as I haven't received it yet.
| 12card_arrival
|
[
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0.1353759765625,
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0.76025390625,
-0.20849609375,
-0.0341796875,
2.03515625,
-2.7734375,
-1.0439453125
] |
For some reason my account's been charged an extra dollar.
| 35extra_charge_on_statement
|
[
-0.0298919677734375,
-1.2490234375,
-0.77734375,
-1.1328125,
-0.66162109375,
0.11968994140625,
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-0.8037109375,
1.0986328125,
-0.2958984375,
-0.8154296875,
1.6611328125,
1.1728515625
] |
I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.
| 49pending_transfer
|
[
0.224609375,
-0.37548828125,
0.00689697265625,
0.7119140625,
-0.142333984375,
3.416015625,
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-0.55126953125,
-1.28125,
0.572265625,
0.63623046875,
0.395263671875,
-0.951171875
] |
Let me know the steps for the identity checks
| 69verify_my_identity
|
[
-0.12017822265625,
-1.4423828125,
0.08544921875,
1.0068359375,
-0.6953125,
-0.295166015625,
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2.173828125,
-1.3955078125,
0.38671875,
4.0078125,
-0.2044677734375,
1.15625
] |
How many days until the money will be in my account?
| 67transfer_timing
|
[
0.09197998046875,
0.2196044921875,
-1.037109375,
0.1630859375,
1.08203125,
2.3046875,
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-0.720703125,
-0.943359375,
0.0362548828125,
0.47509765625,
-0.52685546875,
0.4814453125
] |
I am a new customer, and I happened to look at my app and there is a charge I am not familiar with. Could you tell me why the extra charge is there?
| 35extra_charge_on_statement
|
[
0.1549072265625,
0.3544921875,
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1.197265625,
-1.90234375,
1.4580078125,
0.301513671875
] |
I would like to change my PIN but I am not currently in the country.
| 22change_pin
|
[
-0.2347412109375,
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1.4599609375
] |
Where is the tracking number for the card you sent me?
| 12card_arrival
|
[
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2.01953125,
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] |
Where is the closest Mastercard ATM?
| 4atm_support
|
[
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] |
Is there a limit to how high I can top-up?
| 60top_up_limits
|
[
-1.3076171875,
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1.0439453125,
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-0.54150390625,
1.09375,
-1.44140625
] |
How do I activate a new card?
| 1activate_my_card
|
[
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] |
I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?
| 7balance_not_updated_after_cheque_or_cash_deposit
|
[
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2.328125,
0.5087890625
] |
I had cash transferred but the balance did not change.
| 6balance_not_updated_after_bank_transfer
|
[
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] |
Where are my funds coming from? I need to know.
| 70verify_source_of_funds
|
[
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1.1220703125
] |
Should I expect to be charged for topping up by transfer?
| 56top_up_by_bank_transfer_charge
|
[
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] |
What is the highest limit for Auto Top?
| 5automatic_top_up
|
[
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-0.732421875,
0.39013671875,
0.7177734375
] |
What is the process for using my credit card to transfer money?
| 62topping_up_by_card
|
[
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] |
Which cash machines will allow me to change my PIN?
| 22change_pin
|
[
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] |
Do transfers from Europe take longer?
| 67transfer_timing
|
[
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] |
Is there any documentation needed for the identity check?
| 69verify_my_identity
|
[
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] |
May I exchange currencies with this?
| 34exchange_via_app
|
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] |
I can't find my card and think it may have been stolen.
| 42lost_or_stolen_card
|
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] |
i tried to make a transfer to a beneficiary and it didn't go through
| 8beneficiary_not_allowed
|
[
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] |
What are your policies for card transfers?
| 36failed_transfer
|
[
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] |
Why hasn't my transfer gone through yet?
| 49pending_transfer
|
[
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] |
Can am I able to exchange currencies?
| 34exchange_via_app
|
[
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2.154296875,
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1.5302734375,
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-0.431884765625,
-0.82763671875,
0.564453125,
0.0223846435546875,
0.0025634765625
] |
When will I see my new balance after making my bank transfer?
| 6balance_not_updated_after_bank_transfer
|
[
-0.40966796875,
-1.306640625,
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-1.2265625,
0.0609130859375,
0.1141357421875
] |
I'v exhausted all the of times I can try my PIN
| 50pin_blocked
|
[
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] |
Is there an age limit?
| 2age_limit
|
[
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] |
Where can cards be delivered?
| 44order_physical_card
|
[
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-1.94140625
] |
What places will accept my card for payment?
| 11card_acceptance
|
[
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] |
How do I cancel my transfer?
| 9cancel_transfer
|
[
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] |
My statement has a dollar I have been charged showing up on it.
| 35extra_charge_on_statement
|
[
-0.4052734375,
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1.9609375,
1.2724609375
] |
Approximately how long will an urgent transfer from China take?
| 67transfer_timing
|
[
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] |
Can I change my information?
| 31edit_personal_details
|
[
0.70166015625,
0.400390625,
0.5869140625,
-0.95556640625,
0.182373046875,
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] |
There is a fee on my account. Why?
| 16card_payment_fee_charged
|
[
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-2.177734375,
0.11358642578125,
1.06640625,
-2.53125,
1.74609375,
0.0701904296875
] |
Can I exchange money from abroad without additional costs?
| 32exchange_charge
|
[
-1.443359375,
-0.466796875,
-1.0751953125,
-0.286865234375,
0.0062255859375,
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0.759765625,
0.040435791015625,
0.1865234375,
-0.62451171875,
-1.1943359375,
-0.4013671875,
2.03125
] |
How can I see my source of funds?
| 70verify_source_of_funds
|
[
-0.264892578125,
0.87158203125,
-0.01056671142578125,
-0.07275390625,
0.0401611328125,
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-0.458740234375,
-2.37890625,
0.258544921875,
-0.382080078125,
0.6962890625
] |
Where's accounting for my cash withdrawal?
| 47pending_cash_withdrawal
|
[
-1.1083984375,
0.0491943359375,
-1.3134765625,
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-1.658203125,
-1.22265625,
-2.44921875,
-0.67724609375,
3.84375,
2.59375
] |
I went to top up and it is no longer there. Was it sent back?
| 61top_up_reverted
|
[
-0.74072265625,
-1.740234375,
-0.1822509765625,
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2.44140625,
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0.126220703125,
-0.12646484375,
-1.5751953125,
1.384765625,
-0.7333984375
] |
When will the transfer be completed?
| 49pending_transfer
|
[
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-0.0633544921875,
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-1.0859375,
-1.1357421875,
0.80517578125,
-1.0478515625,
-0.08343505859375,
-1.0263671875
] |
What do I do if I forget my passcode? Because I did.
| 45passcode_forgotten
|
[
0.919921875,
-1.0908203125,
1.578125,
0.10015869140625,
0.39990234375,
-1.318359375,
-0.025665283203125,
1.671875,
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0.8505859375,
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1.8525390625,
0.5859375,
0.578125,
1.5126953125,
-1.5712890625,
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0.369140625,
2,
-0.284423828125,
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1.6953125,
2.158203125,
-0.28564453125,
1.9287109375,
0.283935546875,
0.67578125
] |
How do I show this stupid system that this is really my identity?
| 68unable_to_verify_identity
|
[
0.68798828125,
0.34716796875,
0.164794921875,
0.6669921875,
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-0.0099334716796875,
5.58984375,
-1.2939453125,
0.028839111328125
] |
How do I cancel my card? There are charges on my account that I didn't make.
| 21cash_withdrawal_not_recognised
|
[
-0.5078125,
1.4169921875,
-0.375732421875,
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] |
how much you charge for exhcange
| 32exchange_charge
|
[
-1.716796875,
0.72998046875,
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0.49853515625,
0.83984375,
0.053009033203125,
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0.2286376953125,
0.5625
] |
I want to return an item.
| 52request_refund
|
[
-0.057098388671875,
-1.6494140625,
-1.30078125,
-0.87744140625,
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2.390625,
-0.11065673828125
] |
My passcode doesn't seem to be working
| 45passcode_forgotten
|
[
0.87451171875,
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1.5771484375,
0.032470703125,
0.2030029296875,
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1.6640625,
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0.6220703125,
-0.50732421875,
-0.2734375,
-1.9052734375,
-0.374755859375,
-0.97900390625,
0.384033203125,
1.4677734375,
-0.3759765625,
0.837890625,
0.09307861328125,
0.295654296875,
0.63037109375,
1.7265625,
0.892578125,
-1.8779296875,
-0.0914306640625,
0.415283203125,
0.66259765625,
0.05450439453125,
0.453125,
2.203125,
-0.2440185546875,
-0.474365234375,
0.1761474609375,
-1.04296875,
0.48291015625,
-1.2177734375,
8.1484375,
0.69091796875,
-2.3515625,
-0.5068359375,
-0.2548828125,
-0.311279296875,
-0.59130859375,
-0.0626220703125,
-1.5732421875,
-0.50341796875,
-0.806640625,
-0.51953125,
-2.486328125,
-2.08984375,
-2.052734375,
0.81201171875,
0.2244873046875,
-1.7109375,
0.050994873046875,
-0.7861328125,
-2.041015625,
0.006023406982421875,
-1.03515625,
-1.1962890625,
1.298828125,
0.09716796875,
-0.83740234375,
1.8642578125,
2.388671875,
-0.2230224609375,
1.87890625,
0.212158203125,
0.521484375
] |
The refund isn't showing up on my account.
| 0Refund_not_showing_up
|
[
-0.3232421875,
-3.220703125,
-0.370849609375,
0.50390625,
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1.0478515625,
1.236328125,
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0.5380859375,
0.303466796875,
0.495849609375,
-2.26953125,
0.81494140625,
1.1337890625,
1.3291015625
] |
can i get a description of how to use a disposable virtual card
| 38get_disposable_virtual_card
|
[
0.5283203125,
-0.34814453125,
0.962890625,
-0.90283203125,
-0.0704345703125,
-1.0751953125,
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1.271484375,
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1.0517578125,
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1.064453125,
2.869140625,
0.8515625,
-0.10650634765625,
-0.55615234375,
-1.4013671875
] |
How many cards can I have for one account?
| 40getting_spare_card
|
[
-0.1170654296875,
0.80322265625,
-1.09375,
0.5595703125,
-0.333984375,
0.416748046875,
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1.4775390625,
0.389892578125,
-0.09228515625,
-1.673828125
] |
I do not have my pin
| 39get_physical_card
|
[
-0.398193359375,
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0.1260986328125,
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1.33984375,
-0.332763671875,
1.458984375,
-0.85205078125,
-0.056396484375,
1.564453125,
-0.7880859375,
-0.6474609375
] |
How long until my transfer goes through?
| 67transfer_timing
|
[
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-0.4892578125,
0.492919921875,
-0.712890625,
4.78515625,
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-0.97802734375,
0.55126953125,
-0.188232421875,
0.09368896484375,
-0.6650390625
] |
I'm not in the UK, can I still get a card?
| 25country_support
|
[
-0.9638671875,
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0.2020263671875,
-0.30224609375,
1.1474609375,
1.263671875,
-2.140625,
-1.0126953125
] |
I topped up but the app reverted it
| 61top_up_reverted
|
[
-0.71728515625,
-2.08984375,
-0.40478515625,
0.1502685546875,
0.7705078125,
0.88671875,
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-0.11480712890625,
0.347900390625,
-0.25537109375,
-1.029296875,
1.134765625,
-0.38671875
] |
There is a payment in the App that is not mine.
| 17card_payment_not_recognised
|
[
-1.0205078125,
2.22265625,
0.0079345703125,
-1.2216796875,
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1.568359375,
-1.412109375,
0.1959228515625,
-0.269287109375
] |
Is there a top-up feature, if there isn't a lot of money left?
| 5automatic_top_up
|
[
-1.0283203125,
0.2081298828125,
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3.01171875,
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-2.5546875,
1.822265625,
-1.5634765625
] |
How old do I have to be to open an account?
| 2age_limit
|
[
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0.56982421875,
-0.25244140625,
0.236572265625,
0.2093505859375,
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0.60205078125,
0.416015625,
0.43994140625,
-0.1661376953125,
-0.5556640625,
1.935546875,
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-0.0625,
1.2265625,
0.285400390625,
-0.87353515625,
2.51171875,
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-1.076171875,
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-1.9228515625,
0.4287109375,
1.7294921875,
0.65380859375,
1.265625,
0.07244873046875,
0.2337646484375,
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-0.94140625,
-0.85498046875,
0.2587890625,
0.1075439453125,
-2.076171875,
-1.75
] |
How do I retrieve my passcode?
| 45passcode_forgotten
|
[
0.833984375,
-1.13671875,
1.7431640625,
0.036163330078125,
0.3564453125,
-1.30078125,
0.1722412109375,
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2.00390625,
1.9443359375,
-0.245361328125,
2.056640625,
0.1483154296875,
0.5654296875
] |
Where can I withdrawal my money?
| 4atm_support
|
[
-0.6484375,
0.2288818359375,
0.2958984375,
7.69140625,
1.78125,
-0.5234375,
-1.28515625,
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0.9375,
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1.859375,
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-0.66845703125,
-0.27197265625,
0.79638671875,
1.3271484375,
0.9501953125
] |
virtual card is not working for me
| 72virtual_card_not_working
|
[
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6.26953125,
-0.53369140625,
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0.654296875,
-0.13720703125
] |
This company is bad, please delete my account.
| 55terminate_account
|
[
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0.18701171875,
-0.2384033203125,
-0.072998046875,
0.40087890625,
-0.0673828125
] |
I want to get Visa and Mastercard
| 73visa_or_mastercard
|
[
-0.0767822265625,
-0.20263671875,
-0.3388671875,
0.0570068359375,
-0.2489013671875,
1.279296875,
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0.435791015625,
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0.3427734375,
0.236328125,
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0.248291015625,
0.29638671875,
8.3203125,
-0.1717529296875,
-1.041015625,
-2.162109375
] |
I tried verifying my ID, but it won't let me.
| 68unable_to_verify_identity
|
[
0.34912109375,
0.189453125,
0.041717529296875,
0.68994140625,
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1.13671875,
0.751953125,
-0.29541015625,
3.353515625,
-0.469482421875,
0.1207275390625
] |
Can I receive a refund for my item?
| 52request_refund
|
[
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2.541015625,
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] |
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